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Pros: "The crew was great. I experienced great hospitality."
Cons: "The quality of meal."

Pros: "The 787 is fantastic. First class feels in the economy. The food offering is also first class. Service is amazing."
Cons: "Serve the cold soba for all meals. :) Love it."

Pros: "Boarding was efficient, crew was exceedingly polite, helpful ground staff."
Cons: "Flight left a little bit late."

Pros: "Flight attendants were amazing and so service oriented!"

Pros: "Entire crew members, food, drink, hospitality & aircraft."
Cons: "I am diabetic & would have been better if I could get a aisle seat as I requested otherwise I didn’t have to wake up too often my both side passengers!! We were few Indian passengers missing our Hindi movies..."

Pros: "Entertainment offerings were good."
Cons: "I booked the flight thinking it was with ANA , it was on United which is a full step below in quality. My bad!"

Pros: "The food and the crew were great."
Cons: "I am yet to find an airline that has any semblance of comfort in economy class for someone 6’ 2”, and that isn’t even tall! It would seem that the seats should be tall enough not to have the headrest push on my shoulders.....such as making it adjustable enough to be used as a headrest."

Pros: "All."

Pros: "Great crew and comfort for economy class."
Cons: "Food could be better"

Pros: "A taste of Japan food."
Cons: "None"

Pros: "The crews' smile and politeness were excellent."
Cons: "The line was way long to check in at the Narita International Airport."

Pros: "Typical ANA quality. Bumpy flight but handled very well."
Cons: "Nothing in particular."

Pros: "Food was good and staff were very helpful. The boarding zone in economy class were easy , it started from the last to the front."
Cons: "Check in was a little bit confused, we arrived 5 hrs. Before our departure thinking that we can check in our luggage so we can rest in the gate area, but we had to wait 3 hrs to open the check in counter."

Pros: "ANA's entertainment service is quite nice! I don't get bored on the plane. They always keep the washroom clean and I always appreciate it."

Pros: "Great service"
Cons: "A bit warm"

Pros: "Their service"
Cons: "Foods"

Pros: "crew and food was great"
Cons: "seat cushion was a bit on the dead side I found myself trying to figure how to fit as many folks in the same space more comfortably. Maybe swapping every other seat to face backward so we have more arm / shoulder room? Idk"

Cons: "The seats in economy are ok and not a good comfortable seat.. and needs improvement on food menu choices. But no problem boarding, the attendants are courteous and nice.."

Pros: "The crew are so courteous and helpful."

Pros: "Friendly crew, delicious meals, comfortable seats. Would fly no other airline to Japan."

Pros: "Been flying with ANA ever since I started living in Japan, and it has always been a pleasure. No complaints whatsoever."
Cons: "No problems."

Pros: "Very punctual. Service is excellent. I like Tokyo Haneda Airport because it’s smaller and the gates are closer."
Cons: "No complain about the flight and the services."

Pros: "Staff were friendly from check in to disembark. Food was quite good. Boarded on time and people were accomodating of one another in the entry and exit process."
Cons: "I was travelling with my twin 11 yr olds one of whom has limited sight. They normally only allow early boarding of young children, but we need extra time as I have 2 children to organise and my daughters sight dictates that i have to assist her. Other passengers were not impressed. I would like the airlines to take the initiative to have all children boarded early as if we board with everyone else, the aisles will be blocked as my children try to get organised."

Pros: "Good food, seats were comfy enough for a 4.5-hr flight."
Cons: "Better Hollywood options for entertainment."

Pros: "Everything.. the crew was so gracious and kind even tho the delay was out their control. they even gave us 30,000 Yen or $260 approximately, which they didn’t have to do. i will start flyin ANA... not because of the money, but because of the delay... which no American carrier would have done and would’ve given excuse after excuse."
Cons: "nothing!!"

Pros: "I enjoyed the hospitality and attention to detail."

Pros: "The crew is so polite and attentive. Snacks are free, generous, and tasty. Food is pretty good for airplane food. Interior was very clean and kept clean during the flight."
Cons: "I suppose the food could be better."

Pros: "more new movies will be better"

Pros: "I had a "premium economy" seat for this leg. That was good, and the seat itself was much more supportive than most airplanes have. Crew was attentive."

Pros: "Good food and onboard service."
Cons: "Plane was delayed and I missed my connection. Once airborne the flight took forever."

Pros: "Flight attendants walk up and down the aisles paying attention to everyone's possible needs. They're looking to be helpful."
Cons: "Nothing really."

Pros: "The stewardess constantly walked the aisle looking to assist the passengers...no disappearing act like one finds on other airlines. I was in business class, so the food was very tasty."

Pros: "Very friendly staff, happy to explain and let us try the lemonade drink"
Cons: "would have preferred more asian food options"

Pros: "Very awesome and polite crew. Exact reason why I chose ANA"

Cons: "No foot rest=back pain"

Pros: "Great service, excellent and curteous. Clean cabin"
Cons: "Food can be improved, economy seats are tight. Movie selection not as vast as SQ and Cathay."

Pros: "I liked the Service and all. Airline offered me a wheel chair since it was on a record from last flight. They escort me to the plane.and plane to my daughter at the other end."
Cons: "Nothing"

Pros: "Friendly and helpful stewardess"
Cons: "Seats could be more comfortable."

Pros: "Everyone is super nice."
Cons: "nothing"

Pros: "Legs-room was good."
Cons: "Sit have good legs-room, but not a great comfortable sits... Food can be better."

Cons: "Boarding bridge was not available at Narita airport. Stairs (trap) to ground were tough for my mother who has bad legs."

Cons: "Sitting on the back rows , when I was served my food the lady said there was no more options I had to take what was left, meaning if I wanted the pasta I would Not get it because unfortunately I got a sit at the back of the airplane, but I paid the same amount of money for the ticket as the person sitting 20 rows in front of me It is outrageous"

Pros: "The service crew are excellent and very polite. Definitely like the new window feature."

Pros: "food , service"

Pros: "The icecream"
Cons: "There was only one choice of meal left when they gave it to me:("

Pros: "Service and so much free drink."
Cons: "Nothing"

Pros: "Early arrival. Crew very good."
Cons: "Lack of seating choice. Standby tickets issued at Dulles 15 hrs ahead of flight. Tight transfer time."

Pros: "I like the service and professionalism being showed by all staffs of the ANA airlines and highly recommendable to my relatives and friends who are planning to have a vacation in Japan or in any other places in the world..they are very punctual with the schedules .I was so happy with my experience with ANA Airlines. Thank you very much for the wonderful experience we had."

Pros: "Great plane Great movies Great seat"