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Cons: "Delta flies a lot of the CRJ planes, even on relatively longer trips. Traveling first class, the seats are a little wider than in coach and have a little more leg room, but calling it "first class" is a bit of an exaggeration. It's more like what coach used to be before the days of the flying sardine cans."

Pros: "Crew was very nice, professional."

Pros: "Cabin crew was great. Was told they don’t feel they can do a good job of serving 48 passengers in Premium Select with 2 crew."
Cons: "Image recognition step slowed boarding down a lot. Food and amenities on Delta Premium Select seem to be getting worse"

Pros: "Great service"
Cons: "Messed up my luggage in Atlanta. Gate said baggage was going to domestic. Ended up in international terminal. Added almost an hour of back and forth between terminals."

Cons: "They ran out of food by the time they got to the back of the plane."

Pros: "Good experience"
Cons: "Better snacks"

Cons: "I’m skinny and 5’2” and I felt squashed. Like I was in a dollhouse. The space is too small, it’s too uncomfortable. I couldn’t take my zip front sweater off. The seats and space are not proportional to humans."

Cons: "Delays both in DETROIT and a huge delay in Shanghai."

Pros: "Not much"
Cons: "Being on time. Trapped in plane for 2 hours"

Pros: "On time"
Cons: "Flight attendants not friendly"

Pros: "Crew, exit row seat"
Cons: "Bathroom"

Pros: "Nice crew. Stable flight."
Cons: "No gluten free snack options."

Pros: "The gate agent in Medford for delta was awesome"

Pros: "We eventually got to Atlanta."
Cons: "Delta is flying a lot of commuter planes, which are pretty cramped. We usually fly first class, and the seating is essentially the same as what coach used to be. There's nothing "first class" about it. And of course, the flight was hours late."

Pros: "great crew!"
Cons: "luggage. what a nightmare. I waited 30min for my luggage (after a delayed flight) only to be told by a fellow PASSENGER that some of our luggage was directed to a FRONTIER CAROUSEL. I then had to wait by that carousel till I found it. so much for "bags in 20min guaranteed""

Pros: "Crew was amazing."
Cons: "Delayed departure due to late crew arrival. Not a huge deal."

Pros: "Zee was our flight attendant and she was absolutely wonderful. Personable, attentive, and she made sure each and every person on the plane was comfortable and happy, going so far as to move solo passengers to empty rows so they could have more space. I wish she could be on every flight I take."

Pros: "I was rerouted through Detroit after it was apparent I would miss my connecting flight. The flight was good and I have no complaints."

Pros: "Take off on time, arrived early, pleasant flight attendant"
Cons: "Had to sit on tarmac after arriving early"

Pros: "On time, pleasant and friendly flight attendant, no unexpected issues or problems."
Cons: "Grumpy gate attendants at YUL! Could not hear the captain’s comments over the PA system. Shouldn’t the volume be checked every so often? We were offered only water or coffee, bad enough, then there was no milk or cream on board, so water or black coffee... not very impressive! And there was no entertainment so I’d rate that zero but the scale only goes as low as one star."

Pros: "It's a fast flight and boarding was quick."
Cons: "The terminal at LGA airlines is terrible."

Cons: "Friendly, leg room, entertainment, flight wasn't full"

Cons: "Customs never to hire more agents to work in the early mornings."

Pros: "On time, and pleasant flight. Flight attendants were first class: very competent."
Cons: "I slept all the way, so can’t say whether anything went wrong with the flight."

Cons: "Not much to read"

Pros: "Long haul business class seat."
Cons: "Wheelchair service. Poor services at China airport. Connection flight is very small and seats are poor! They made pay to use the lounge at NY airport although my ticket is business class !!"

Pros: "Staff was very courteous, the flight was smooth."
Cons: "There was no TV's on this flight."

Pros: "Over an hour late wth!!!"

Pros: "Flight attendants were pleasant."

Pros: "It was very good flight"

Pros: "The crew was outstanding, polite, and professional."
Cons: "Seats were comfortable, but much too crowded. The seating would have been very good for children but for adults it was much too crowded. My knees were up against the seat in front and my back is sore from having to spend most of the trip twisted to try to fit into the small space. Also, my seat was is row 16 and was called a “premium” seat and I was charged an extra $24 for it. I did not find it any different than all the seats around me. What was the extra charge for?"

Pros: "Not applied"
Cons: "Not applied"

Pros: "We got on the plane and it went to where it was supposed to go."

Pros: "Over all everything specially we got in earlier than expected"

Pros: "Crew member Lori was exceptional. Great detail to safety and customer service!"

Pros: "Special staff great pilots snacks free movies safety"
Cons: "Everything was great"

Pros: "I got upgraded to comfort + which was great. quick flight, was even early"

Pros: "Fligth were on time"
Cons: "My flight from Montreal to Atlanta was 2:30 min Left at 6:10 arrive at 8:30 roughly Tried twice to get to my connection earlier and get 9:30 instead of 12:09 fligth to Daytona Delta was not flexible to allow me to book saying i did not have 55 min in between fligth which i had than lear n it will cost $75.00 to change the fligth - What? Very disappointed of Delta - lost 3 hrs at the airport today"

Cons: "Delayed"

Pros: "Same as above."

Pros: "Couldn’t find a thing."
Cons: "My husband booked West Jet by phone. They spelled my name wrong on the ticket which caused hours of delays tryng to check in...ultimately leading to our missing the flight. The time spent was around 6 hours....4 of them the were on one continuous phone call where we were bumped back and forth between West Jet and Delta. The problem was never fixed and we haven’t flown home yet. We have new flights booked on Delta but only because Delta took pity....West Jet does no refunds or reticketing. If flights are missed you're out on of luck!"

Pros: "Flight was delayed by 2+ hours, Delta (running the flight for westjet) sent 1 email about the flight being delayed to 4:45 which was inconsistent with the gate signage and agent who said 3:45, flight ended up leaving at 5:45PM. No reasons were provided beyond the incoming flight from LGA hadn't come in. Why hadn't it come in? When could we expect to leave YUL? No answers."

Pros: "Delta automatically rebooked our flight due to delays. We were rebooked on Air Canada"

Pros: "In-flight entertainment"
Cons: "It was uncomfortably warm throughout the three hour flight."

Cons: "Plane kinda of old. Just cookies and coffee"

Pros: "Smooth flight."

Cons: "Seats are very small."

Cons: "One hour late after a stay over already 4 hours."

Cons: "Repeat the message from above.."

Cons: "Plane delay made us leave after midnight."

Cons: "Latam could be better if permit that customer can change the sit at check in."

Cons: "checkin process at cusco airport was very bad. there was a line 1hr long to checkin suticases and there was no one at the payment counter to accept payment for suitcases."

Pros: "Friendly and correct cabin crew."
Cons: "Leg space. There was very little leg space. One hour before the flight departure they were already announcing 'last call' on the airport screens."

Cons: "Low cost, no frills, but on time. It's what we want and they delivered that today."

Cons: "Space!!!!"

Cons: "Better Communication from LATAM. We didn't know if the flight was going to be cancelled due to the unrest in Santiago. All worked out."

Pros: "Everything"
Cons: "Nothing"

Cons: "English speaking staff."

Pros: "Crew was friendly. First class seats fully reclined."
Cons: "I have flown LATAM several times recently, and ALL the planes are old. They are showing their age. For the prices LATAM charges, they should modernize their dated planes. Also, the food leaves much to be desired"

Cons: "There was no free food."

Cons: "They changed our boarding gate three times"

Pros: "We will actually travel tonight due to cancellations and route changes. Our seats were upgraded and we were put up in a nice hotel to rest before flight."
Cons: "Better communication about route change and code sharing to fix it."

Pros: "the crew was not friendly on boarding, or during the trip. I like it when they great you and say welcome aboard."
Cons: "long long line at check in... long line at the TSA late getting to the gate. Flight left an hour late did not meet my connecting fight no help in SP no ground crew for directions. long long line at customs then long line to rebook flight had a 7 hour layover in SP before Rio."

Pros: "all except the food"
Cons: "the food"

Pros: "no"
Cons: "everthing"

Pros: "Crew was very helpful and polite. Seats are ok"
Cons: "Didn’t know that Mac users need to download app before the flight. My suitcase handle was ripped, filed a report. See what happens. I guess someone will contact me."

Pros: "The plane was better than the one we came into Colombia on."
Cons: "Offering water would be really great. Can it be that expensive to offer a cup of cold water?"

Pros: "Crew was extremely unfriendly"
Cons: "Better service. Train your people. Learn from azul airlines"

Pros: "Plane was clean, videos worked well. Cabin attendants were gracious and spoke excellent English. Food was good."

Pros: "I LIKE EVERYTHING ON THE FLIGHT"

Pros: "It was my first time flying with LATAM and I loved it! The planes are amazing, such a great taste for everything. Delicious food! Everyone was so nice and helpful! Very attentive and polite. Definitely will be looking forward to travel with then again!"

Pros: "Flight was on time crew was friendly and professional"
Cons: "Seat pitch was very tight, more like a budget airline, but the flight was short so OK"

Pros: "crew, punctuality, comfort"
Cons: "no lounge. $20 coupon toward meal at mediocre airport restaurant does not cut it. very laborious boarding process very long wait for 'priority' baggage entertainment system not functional"

Pros: "Friendly service"
Cons: "Only give you water for free"

Pros: "Servicio de entretenimiento"
Cons: "Un vuelo se demoro SIETE VECES mas tiempo, es una tortura estar encerrado siete horas perdiendo el tiempo en un avión PEOR si es que nos dicen que no se puede aterrizar por mal clima y otras aerolíneas si llegan al destino, la verdad ahora si prefiero viajar por LCPeru, Star, AVIANCA, Viva Air porque si no hay diferencia en el servicio pues pago algo menos, no vale la pena seguir trabajando con LATAM"

Pros: "The fact that I made it to my destination and Home safetly."
Cons: "The service is terrible . They lose bags , the planes are dirty, you can still see head grease on the windows and old dried up food on the seat backs. We were delayed 40 minutes. No annoucement or notification . The staff are rude , and don’t care . Very unreliable airline - the food is disgusting."

Cons: "really the complaint would be mostly about the airport than from the flight , limas airport it´s the rudest i´ve been so far , theres no happy or polite persons there except for 1 janitor and a lady in the to go station"

Pros: "The individual who helped us rearrange flights in Lima was very helpful."
Cons: "The original flight was cancelled the morning of the flight. Caused issues with an added overnight stay and time to reschedule everything."

Pros: "Jet blue was late so I miss my connecting fly to Uruguay"
Cons: "They send me with avianca and that was a nightmare disaster 4 days later still waiting for my luggage"

Pros: "It was dreamlined. So much leg room . Flight was one of the most comfortable one ina long time"

Cons: "Poor service. Not too friendly crew. I normally fly American but being myself Chilean, I thought I'd give Latam a chance but was disappointed. I was travelling with my daughter and 2 yr old grandaughter and felt that they didn't give us any special attention in regards to baby.I used to be a flight attendant and In my day the standards of service were SO MUCH HIGHER!! I Will not fly Latam next time."

Pros: "Seat was comfortable, as expected in business class"
Cons: "1. Entertaining not working Rebooting didn’t fix it Nobody offered any alternative 2. As the last seat, NONE of my meal options were available. Surely they could hv started fm the back at least once to offset this handicap?"

Pros: "The flight crew was welcoming and helpful."
Cons: "I was very disappointed to discover that I was not able to choose my seat in advance because I bought my ticket from a third party. I ended up in the emergency exit aisle with a seat that wouldn’t recline so I was unable to sleep on my overnight flight. Also the staff at the gate showed up just 5 minutes before boarding, so I waited in line a long time to get my seat- almost an hour. I could not see the movie screen from my seat."

Pros: "Left on time the next day."
Cons: "Flight was canceled after I had gone through security and was waiting to board. I received an e-mail from Kayak, but no notification from LATAM. No one was at the gate; waited a long time to speak with a representative. They booked me on the next morning flight from JFK, but sent me to a hotel in Long Island - 1 1/2 by bus that was jammed and overheated. Hotel was old, not kept up and food and service bad. Bus driver could not tell me for sure what time we were going to be picked up in the morning - maybe 6:30 AM? I was told. No one at the gate gave me this information either. I was ready at 6:15 AM and the bus was full. I waited for second bus. No breakfast at the hotel. Flight to Santiago was uneventful and crew during the flight were polite."

Pros: "Nothing"
Cons: "I took 5 flights with LATAM during the last 2 weeks. All flights delayed over 1 hours for no reason."

Pros: "Salida y llegada en tiempo, personal amable."
Cons: "El avión no tenia pantallas para ver peliculas, series, etc durante el vuelo."

Cons: "First of all I bought my ticket through Kayak, but apparently something called the flight network was the issuer of my ticket apparently they are and travel agency in canada , first i needed to change my ticket and they could not do it , then I dis not use my outbound flight because I needed to get to my destinantion one day earlier and yesterday i received an email saying that my return flight was cancelled. they told me that since i did not use my outbound they automatically cancelled my return flight, I ended up loosing 300 USD because of mis information from that travel agency , the people that answered my call were very disrispectfull, this has been the worse experience and ai ended up loosing all my money I had to purchase another return ticket."

Cons: "No complimentary beverage service I.e. Water or food. On a three hour flight, that is totally unacceptable."

Pros: "Punctuality"

Pros: "The in flight entertainment was top notch. Crew was wonderful and the plane itself was excellent."

Pros: "Every employee is super helpful and the airline is family friendly. Airplanes are always new and clean. The meals are always good as far as airplane food goes. They have a generous baggage policy and unlike other airlines the airport departure tax is included in the fare. They serve the customers unlike the domestic airlines."
Cons: "Overhead bins on the inside rows are a bit on the small side."

Cons: "Foods service was very very slow. Foods were not good at all"

Pros: "LA TRIPULACION"
Cons: "SE PERDIO EL EQUIPAJE, LUEGO DE MAS DE 24 HRS NO LOS DEVOLVIERON"

Cons: "We waited over an hour at the baggage claim carousel to collect our luggage. We received no communication or announcement about what was going on. Unnecessarily appalling customer service."

Pros: "nothing really different from other airlines"
Cons: "my camera and other things were stolen from checked luggage and the company didn't respond"

Pros: "What a nice surprise to be able to stretch out after a multi-leg international trip!"
Cons: "Nothing!"

Pros: "Always professional and friendly!"
Cons: "Didn't have time to get any in air food or beverages due to rough air. Not their fault!"

Pros: "The food was really good. The service was good as well. The movie selection was very good."
Cons: "Economy seats are really uncomfortable for long flights, my knees suffered."

Pros: "Staff was nice despite the situation."
Cons: "The flight was cancelled, we were reassigned to a Turkish Airlines flight that departed more than 6 hours later than our cancelled flight, we were given lunch but at a fast food restaurant even when we had to carry along all our luggage (super un-practical). And searching for info on twitter I found out this flight gets cancelled quite a lot."

Cons: "The flight crew did little to enforce biosecurity measures among passengers who were not wearing their masks properly"

Pros: "They said we gonna take distance between passengers thy gonna use one set and they put me next with other passenger"

Pros: "This is what an airline should be like in the US - 1 bag checked without fees, food - snacks and light meal (even on short flights), LEG ROOM, reasonable airfares. Thankfully I live near a Canadian airport. Greedy US airlines with its no-service-unless-you-pay could take a lesson."
Cons: "I am completely satisfied with the airline and its services."

Pros: "Comfortable plane."
Cons: "Boarding, it was organized chaos with having to show your passport verification then get in another line to board."

Pros: "The flight was fast and with no delays"
Cons: "They charged me extra 14 USD for checking in, I had never being charged extra for that."

Cons: "Went to check in baggage and had my paid receipt and Aeromexico insisted luggage wasn’t paid for and we had to double pay at the airport so we didn’t miss our flight! RIDICULOUS! Wake up Aeromexico and KIWI booking!!!"

Cons: "24hrs in advance, the flight was delayed over 6hrs"

Pros: "The flight from Vancouver to Mexico by Aeromexico was cancelled. I was assigned a different flight at 6am the next morning and we could not board in the last minute when we were at the door (it looks like the flight was overbooked)... Finally we are in Lima but our luggage is lost."
Cons: "Please let me know what can we do.. Is there any kind of compensation we are entitled to after going through all this..."

Cons: "I got singled out by a staff member to request me to check my bag while the passenger behind me had a bigger carry on bag. My other 2 friends had carry on backpacks about the same size as well but they didn't get stopped. I didn't know why I got picked on."

Pros: "That we arrived pretty soon, but what was my surprise, we landed at a different place."
Cons: "More than two hours almost 3 of delay and I had an emergency"

Cons: "Very happy, excellent!!"

Cons: "We arrived to the airport over two hours before our departure time. We waited in line for over an hour to check our bags and get our boarding passes. When we checked our bags, we were told to hurry as our flight was boarding. We rushed through the airport to get in line to board the plane. When we got to the line to board the plane, we waited another hour before we were told to get on a bus to take us to our plane. Our plan left 45 minutes later than expected, but the airport never communicated any details about a delay. We rushed to wait in line instead of having time to get things at the airport or sit."

Pros: "Our whole trip was great!"
Cons: "N/A"

Pros: "The warmth service that made me feel at home"

Pros: "Efficient boarding clean cabin"
Cons: "No food offered except chips, no entertainment on international flight"

Pros: "I enjoyed it"
Cons: "Good overall service"

Cons: "They are changing their procedures and there was a bottle neck to do the check in. In previous years it was ok, this time it was terrible."

Cons: "Boarding process. The Zone lines are formed a very long time before boarding really begins. Why?"

Pros: "On time. Good entertainment"
Cons: "Food too salty"

Cons: "Ground crew is inept. 1. They keep separate lanes for passengers who checked-in via web and who had not checked-in yet. However they did not prioritized one over the other. So people who arrived 10 minutes after me and had not checked-in dropped their luggage before me. 2. They did not ask questions to figure out how to best help passengers. 3. Provided incorrect boarding time 4. provided incorrect information to pickup luggage in CDMX"

Pros: "We weren’t sure made the right decision to fly on Aeromexico to Sout America (12 hrs of flying each way). The trip could not have been better! Their service far exceeds the quality of all but a few of US-based carriers. I wouldn’t hesitate to fly again with them. In fact, I will seek them out!"
Cons: "The only negative I have is their boarding procedure is a little more chaotic"

Pros: "I like the staff, the seats, the entertainment"

Cons: "Back sit bit reclining. Food was a croissant with one piece of thin meat! Headphone plug was broken"

Pros: "I liked how the crew came up and gave us drinks or food without us asking"
Cons: "Space was to small and dirty and the screen didn’t work"

Pros: "Overall great experience."

Pros: "Flight on time, the crew was nice and helpful and we had free lunch and a movie."

Cons: "The person in Aeromexico balcony didn't have training to attend clientes in the best way. She didn't know how to add miles to my number of fidelity and she told me that she can't change my seat to the aisle, because the sistem was not working and her english was very poor too... Very poor service."

Pros: "Everything was ok"
Cons: "That airline crew always with attitude.. but that’s ok I just feel they should work on that"

Pros: "Seat was good."
Cons: "No snack. No food offered during the flight. Only juice and water offered during more than 5 hours of the business class flight. Strange smell continued during the flight. The simplest service in my experiences of Business class flights in the world."

Pros: "We missed our flight to Bogota because Immigration was so understaffed. They were warned by Aero Mexico the day prior but chose to do nothing. Now we are having to pay for a second hotel and second flight from BOGOTA to Barranquilla. There are a lot of very angry and disappointed travelers today. We have been offered nothing and received nothing. And we loose another day of Carnivale. I won't be flying through Mexico city anytime soon. Kerry Greenlees"

Pros: "Well organized boarding and time efficient"
Cons: "Food mediocre"

Pros: "On the long leg from Seattle. I was in an empty row so I could stretch out. At least a snack was served after takeoff and before landing."
Cons: "Food was poor and flight delayed because of crew, at least that is what I was told."

Pros: "costumer service"
Cons: "The way they operate now where you have to pay for checking luggage and that we depart 30 minutes late and Apparently Aeromexico is been having problems with the tickets they don’t work when you go to the scanner and you have to go back and print your boarding pass that’s a problem because you have to start back in the line"

Pros: "Nothing"
Cons: "The worst airline now a days"

Cons: "The flight was delayed over 2 and a half hours, missed our connecting flight in Mexico City. The in flight entertainment stopped working half way through the flight, didn’t work again. Bad customer service, didn’t even apologize"

Pros: "The lights went out so you could sleep"
Cons: "The check In process took an hour for no reason. I can only assume the staff were new because everyone who went on strike recently got fired or quit. That or they were on permanent siesta because the line ups weren’t even long. They were just slow, lazy and lacked knowledge."

Pros: "The food was good entertainment was too."
Cons: "The fact that they lost my bag. No one ever helped it contacted me. No $ was given so I had to buy my own clothes. Still don't have my bag. Been home for 2 days and haven't heard anything from Aeromexico."

Pros: "liked the seat and the space. a blanket provided without asking"

Pros: "Good entertainment Good crew"
Cons: "They should not advertise hot breakfast, I was not able to tell what they served,wether it was cereal or scrambled eggs,green leaf substance was not edible. Coffee was cool coloured water. I ate the fruit and yogurt only Passengers should be warned about the poor food,so that they can get something before boarding."

Cons: "All"

Pros: "People in Mexico are very nice."
Cons: "The Mexico DF airport us very crowded and you will be delayed. Avoid it if you can."

Pros: "staff was decent, friendly, informative"
Cons: "out dated plane."

Cons: "They cancelled our flight, sent us to another flight, downgrade included since we had to go in tourist even we pay business. Our original Vancouver flight was also delayed for 3 hours, they could put us in another airline but simply did no d anything even we asked for that. At the end, they did not know hate in México, airport screens si done thing, airiline information was another thing."

Pros: "Price! And aervife"
Cons: "La aerolinea nondeja documentar ni una maleta en viaje internacionaybesones fuera de lanley ybdijeron q estan amparadoos a esa ley"

Pros: "Nothing!"
Cons: "The flight was over 2 hours late. I was traveling with a baby and they never ask if anyone was traveling with infants to board first. The flight attendant came through only once and never bothered to check if anyone needed anything else. The seats were so old that mine reclined with out having to push a button. They need to do a better job with their customers, be more friendly and attentive."

Pros: "Everything was excellent except for the treatment in Mexico with aeromexico when registering my luggage, poor customer service."

Pros: "the food"
Cons: "long trip"

Pros: "Aeromexico had great service. The flight included a meal and also first of luggage free. Their staff was gracious and courteous."

Cons: "I'm stuck in this huge airport because the connection time between Mexico City and my next flight to Leon was vastly underestimated. In Vancouver I was assured that one and a half hours would be sufficient but when I saw the line through immigration I realized what a joke that was. That process alone took well over two hours, followed by another hour to pick up my bag, find the correct spot to drop it off again and then re-enter the boarding area. Meanwhile, the shuttle I arranged to pick me up in Leon have one and gone. So, here I sit, exhausted, frustrated and weary, waiting for the next flight, and not knowing how I will get to my destination in the dark hours of the night. I could do with back rub and a shoulder to cry on."

Pros: "flight on time, service onboard, flight price"
Cons: "food"

Cons: "Being on Delta"

Pros: "The check in process was very nice and smooth. The staff was so nice and friendly. Flight attendants were very nice too."
Cons: "The seats are just too squished. For a ten hour flight, it was SO uncomfortable."

Pros: "This crew was amazing"

Cons: "Things are getting smaller, we're paying more for less and less; it's all reducing except the cost. Generally flying is no longer 'special' it's kind of routine, like cattle herding--and the customer is the cattle."

Pros: "The flight crew was fine considering it was 2 in the morning."
Cons: "Our flight was delayed 3 times; from 10:40pm to 12:55am to 1:25am because “the copilot was late on his flight from Chicago.” When another American flight arrived around midnight and their copilot offered to step in (he had not exceeded his flying hours), he was refused by management. Exhausted passengers were extremely angry. Each time the flight was delayed, the gate agents waited until the “Boarding in...” status screen reached 0 before announcing the next delay. Not cool."

Pros: "Nothing. Didn’t make the flight."

Cons: "We lost the conection because pre departure there swas an issue with one of the wings of the plane and took about 30 min. Afterwards after landing the plan had to wait another 15 minutes waiting for the gate. American Airlines atributed the issue to weather conditions in Vancouver, false."

Pros: "The crew seemed nice"
Cons: "It is not the airline, I just had screaming kids beside me and behind me for 5 hours"

Pros: "This was Japan airline and the crew were very respectful and responsive and food was amazing"
Cons: "The entertainment selection could have been better"

Pros: "Crew was amazing"
Cons: "N/a"

Pros: "Overall good value for money for a Economy seat. The aircraft is of a recent make & model with the latest amenities on board. Crew is friendly & departure well on time."
Cons: "Exit seats on row 12 are NOT exit seats although they are sold as such. They have regular leg room. Only the left must seat has more leg room as the row in front in that spot does not have 3 seats."

Pros: "The plane got us there safely."
Cons: "The crew was basically useless. They hung out in the back not really paying attention or just in the way. One stewardess knocked me in the head when passing through and didn’t even apologize. No one greeted or told goodbye at the end."

Cons: "Snack options aren’t good."

Pros: "On time."

Pros: "Friendly staff made people feel safe even during turbulence."

Pros: "The most efficient boarding process I've ever experienced."
Cons: "The crew seemed to be under a lot of tension and the audio jack to my in-seat monitor didn't work. After mentioning the faulty system to the crew I had to find a new seat by myself and there was no follow up."

Pros: "Quite hospitable On time."
Cons: "The coffee was horrible."

Pros: "Seat very small"

Pros: "Because he flight wasn’t full, the seat next to me wasn’t occupied, giving me a bit more space."
Cons: "Food was bland. Flight was delayed almost two hours."

Pros: "On time, nice plane"
Cons: "Realized I left my iPhone in pocket of my seat as soon as I exited plane - spoke to gate agent within 1 minute of leaving plane and she Asia she would get the cleaning crew to look while I waited. Waited 20 min only to hear a bunch of lies about how they asked the flight attendant to look but she couldn’t find it - should have just walked back on plane to do it myself. Was told to “go online” and file a lost and found report. This is a small airport - TRI cities TN - absolutely zero customer focus by and American Airline employee - and I asked to sp all with a supervisor and manager with the hope I would get my phone back. Worst service and zero caring attitude I’ve dealt with - and I fly a lot. It will be Delta from here on out. I went on line and filed a complaint and lost and found report - am betting a large amount of money I hear nothing other than an automated reply."

Cons: "They ruined our luggage and grease all over it"

Cons: "American has the smallest seat space out of any airline I have been on and it is heinous."

Pros: "Crew On time Boarding"
Cons: "Seat space very tight and I’m not a very big person Seat ahead of me fully reclined left me even less space Seats are very uncomfortable Expected more for the cost of over $200 one way"

Pros: "Clean plane"
Cons: "No food"

Pros: "Either Frank needs a raise or the register personnel need additional training. It seemed every time the desk needed assistance, they were hollering for Frank. May be nice to have an ear set for personnel so they aren’t hollering amidst the chaos. Honestly, I sat at Gate E16 for almost 2 hours and genuinely want to say, “Great job!” to Frank. He kept a level head through the madness and maintained his professionalism all the while. Thank you for your hard work, Frank. We need more like you."

Pros: "Video entertainment not working for my whole row."

Cons: "Very cold airplane"

Cons: "3 hour delay and much confusion. In and out of aircraft."

Cons: "Cero entretaintment"

Pros: "Nothing"
Cons: "Never made it to San Juan to catch my cruise. To top things off I was a ship for two days without my luggage and underwears. Never again!!! Thank you JetBlue!!!"

Pros: "The boarding process was good."
Cons: "Don't think the flight attendant should hang the trash bags in front of the passengers faces in the aisles to collect trash."

Pros: "smooth check in and boarding etc"
Cons: "Wifi wasn't working so no entertainment"

Pros: "Nothing"
Cons: "The flight attendants were Garbade"

Pros: "Nothing"
Cons: "I was supposed to dj in dallas at 12am got a flight in at 7pm but with mechanical problems flight was delayed to a 2:20am landing which I missed my job. I paid for a flight I didn't use and lost 1300.00 usd 0 out of 10 for AA"

Pros: "Allowed us to pre-order with our daughter who needed our support."

Pros: "Got there safe"
Cons: "We were cattle attendants cowboys"

Cons: "Terrible transit to terminal in LAX with shuttle and stairs"

Cons: "They left my bag in RDU.."

Cons: "Flight was canceled. Had to rent a car and drive to make meeting."

Cons: "Missed Connection."

Pros: "The boarding at GYE was very smooth and the GYE terminal is very comfortable."
Cons: "The check-in process at GYE needs to improve. Not many people in line and it still takes an hour get checked in. Plane crew waiting much longer to serve the food. That made sure I would get less rest on and overnight flight. Worst of all, after the crew served the food, the never came to pick it up. Just makes it uncomfortable to have a tray of trash on your tray table for 3 hours."

Cons: "The wheel chair assistance that was requested for the passenger was not provided in Dallas and London."

Pros: "Friendly crew. Comfortable flight."
Cons: "No seat TV."

Cons: "American changed the 2nd & 3rd legs of our trip from Vancouver to Phoenix to Charlotte to New Bern and didn't bother to notify us. Discovered on our own after we arrived in Phoenix."

Cons: "How small the plane was. Not much personal space and I am a shorter person."

Pros: "Nothing, they didn't accommodate any passenger."
Cons: "We were delayed for over two hours and when we finally landed in Dallas we sat on the runway for two hours because American had planes at the gates because of previous canceled flights. We didn't get to a gate until two hours after we landed."

Cons: "I have dietary restrictions and called Qantas and ordered a special meal. Little did I know I was supposed to call American Airlines so I never got a meal I could eat. Apparently Qantas doesn't relay the meal requests to American. Awful service!!"

Pros: "Quick flight (made up for lost time), good pilot, smooth landing."
Cons: "- Delayed by 30 minutes or so at take off - Too cold in the cabin, no more blankets to provide - Overhead compartments were full so people with a luggage where asked to get back to the front of the plane to check in their luggage. Very inefficient process as there were still people trying to board at the same time - No in-flight entertainment"

Pros: "Great flight crew."
Cons: "Being charged at the ticket area for one bag and finding out at the gate it is complimentary."

Pros: "Timeliness"

Pros: "Nothing positive to say"
Cons: "Originating flight was delayed, so missed connection in Montreal and had to be rerouted. After going through 5 airports to reach our final destination, we finally made it - without our luggage!!! To make matters worse, the complete and extreme lack of empathy on behalf of Air Canada's customer service desk was less than appreciated by us.... As it turns out, Air Canada was aware all along that we would miss our connection; however, they still had us board our originating flight. The gate agent should have been conscientious and informed us that the delay was ongoing with our flight being number 22+ on the tarmac to take off, thus guaranteeing our missed connection. They should have rebooked us on another flight from our original destination vs rebooking us upon arrival in Montreal to miss further connecting flights. Very disappointed!!!!! Based on this experience alone, never again will I or my family travel Air Canada."

Cons: "I was simply trying to relieve myself using the restroom in the back. I had held it in the entire time during take off but I desperately needed to go. The seatbelt sign stayed on for an eternity so I decided to get up to go when I felt it might be ok. Another gentleman also did so, he didn't get yelled at but I got an earful from the flight attendant and she assumed I didn't speak English because I couldn't respond while trying to hold my nladder."

Pros: "They provided a meal, a snack, and plenty of beverages. The crew was pleasant, attentive, and helpful."
Cons: "Our flight was delayed three hours. My flight and one other were the last to leave that night. There were no TVs on this flight. The only way to watch movies was on a smart phone or electronic device through their app. My poor old fashioned dad, didn't bring his phone so he would have just sat there for seven and a half hours if I didn't let him borrow mine. AirCanada's alternative is to rent an iPad from them, just another way for airline companies to get money out of us. The movie choices on their app were bad and older. International flights usually have new movies to so it is less likely passengers have seen them already."

Pros: "Superb flight and landing"

Pros: "Flight crew was nice and helpful."
Cons: "The in-flight viewing service was not functioning. For an entire 6 hours and half, we couldn't watch movies or anything else."

Pros: "This was a boring flight which is a good thing, no drama, no mechanical problems, no weather problems. More leg room than an overseas flight."
Cons: "There was some confusion during boarding."

Cons: "another delay"

Pros: "Help provided by the whole staff"

Cons: "This flight was two and a half hours late. We lost an hour and 45 minutes due to a mechanical problem with our airplane, then lost another 45 minutes due to a storm in Toronto. Air Canada blamed the weather for our late arrival, my missed connection and claimed no responsabilility for the fact that my trip ended up taking more than 24 hours when it was supposed to take about 9 hours. Also, there was the matter of the lost luggage which was a carry on that I accepted to have checked as the Air Canada staff seemed desperate to check our carry ons on a full flight to Toronto from Montreal. I ended up spending the night in the Vancouver airport without access to my luggage."

Cons: "my flights were delayed, crew could not help me find a hotel, instead had to sleep at the airport, plus my luggage was lost and still no idea what is going on. Had to miss work due to my flight being delayed, was supposed to fly from montreal at 4:30pm to Toronto, then catch my flight to Los Angeles, flight was missed due to weather. got to Toronto and missed my flight, the line to get help was absolutely ridiculous, stood there for 3 hrs along with other travelers. They booked me a flight from Toronto to Calgary but it was for the next day at 410pm on august 1st!!! I had to sleep on the airport floor and spend my whole day there instead of being home with my family I honestly would love a refund..."

Pros: "Very good crue"
Cons: "Very concientiousvAiur Canada employees"

Pros: "The counter assistant was very, very nice."
Cons: "It is good that the flight was very short. The seats were crammed together and the plane was very small. I felt like I was in a sardine can."

Pros: "Service flight on time food"
Cons: "No movies for 7 hour flight"

Cons: "delayed. no explanation for a long time. no agent at gate for alot of the time."

Cons: "No entertainment no snacks no checked in luggage. You have to pay to rent iPad to watch inflight movies as pay for earphones. Air Canada has become a premium priced airline with extra low cost /no frills service. Sad and disappointing. Last time I am flying with AC. Rather book cheaper airlines and know what to expect than pay a premium and get even less than the low cost option. Boarding staff was rude pushing people etc"

Cons: "Gate change but no announcement"

Pros: "We flew Toronto to Milan"
Cons: "Air canada doesn't know how to run an airline and should stop trying. They are hurting all of their passengers,and they do not care."

Pros: "Staff was very helpful and kind"

Pros: "We received generous vouchers, when our flight was delayed prior to its cancellation."
Cons: "The only disappointing thing about our flight was the cancellation without warning and explanation. We then had to work to get on a new flight as some of our party were not automatically re-booked."

Pros: "Cabin service was pleasant and professional, ambient lighting dimmed for sleeping (it was quite late), restrooms were clean, and seats were comfortable."
Cons: "Delayed departure"

Pros: "Loved the direct flight! Landed ahead of schedule which facilitated my workday."

Pros: "The flight attendants were very pleasant and helpful. My entertainment app was not letting me play a movies so they gave me a tablet for free. I thought that was very nice customer service."
Cons: "Nor enough moxie choices and mostly old ones. The exact same ones were playing on my return flight. The food options were not great. Not enough of a selection. Also my daughter and I were assigned seats apart and I felt not enough was done to help us sit together. We had to handle it ourselves once on the plane."

Pros: "Seats are quite comfortable. Flight was on time."
Cons: "Suitcase costs money. Food was ok. No headphones for entertainment. I felt it was like a low cost flght but we paid a regular price."

Pros: "Nothing"
Cons: "Flight was delayed for several hours, while the crew assured us it was on the way. When it landed they still said it was being prepped. Then at 10pm or so, they said it was cancelled. Then we waited another hour and a half to speak to representatives and get our hotels. Then another hour to the hotel to go to sleep. Because I had to be back at the airport in 7 hours to catch the next flight. It would have taken me 2 hours to drive to Seattle from Vancouver."

Pros: "Dinner was ok, Breakfast and coffee were horrrible"
Cons: "Very rude staff, would not do anything I asked and responded with attitude"

Pros: "pleasant staff / flight attendants."
Cons: "i was unlucky to get young noisy kids behind me and in my row each flight. but that is nothing Air Canada can do anything about."

Pros: "Wireless was free and we were able to log on to the entertainment website to watch movies."
Cons: "Each chair didn't have a tv. There weren't any plugs to keep electronics charged up."

Pros: "Their staff is extremely friendly and helpful, but they can only do what is within corporate rules to help you. Their corporate policies are NOT GOOD!"
Cons: "Flying Air Canada is horrible! They nickel & dime you to the point of tears. They charged me $15 per leg to make advanced seat assignments ($60 total) then changed my flights and put me in middle seats on two legs without asking me - I didn't find out until I was ready to board and they called my name to come to the gate desk! They also charge $33+ US to check one bag. If you go over the 50 lb weight limit they charge $100. By the time you add it all up, I could have flown on Delta through the US for less. Trying to get my seat selection fees reimbursed was very difficult; At the airport, they told me to go online and ask for a refund; Online, I couldn't find the way to get to the refund link; Called Customer service again, who gave me an 800# to call for a refund; the person on the 800 # told me I had to request it online but walked me through it to find the refund link; I filled in the online request and was told by automatic reply that Air Canada would investigate it and get back to me within 3-4 weeks. Ugh! No more Air Canada for me!"

Pros: "The crew was very nice. The return seizing was great, also, with the check-in person ensuring I could sit alone."
Cons: "I still deplore that we are not given a glass of wine or a beer. Come on. Such a small gesture would make such a difference."

Pros: "Very nice plane, great service and smooth flight."

Pros: "Flight staff was nice."
Cons: "The plane was VERY tight. It is probably the plane with the least amount of legroom I have been on, very uncomfortable. The flight staff, although nice, was uninformed of the necessary paperwork to enter the DR and, as we landed, it made a big mess because no one knew what they needed and had to start filling out paperwork all at once."

Pros: "Short flight so can't say much. Lol"

Pros: "I wish my INTERNATIONAL flight on Air Canada had been as nice as my flights within Canada and the US. The international flight had no screen to watch movies, etc. theis flight within Canada was very pleasant. The boarding delay was bad, but the flight was fine."
Cons: "Crowded space at Montreal airport and long delay.seemed chaotic"

Cons: "they lost my luggage and their customer service person is not friendly or helpful."

Pros: "Service was on time & staff was friendly and helpful."
Cons: "On the flight back, we had to wait on the airplane for a good hour before we could disembark. But that was due to heavy traffic at the airport and not the fault of the airline."

Pros: "The flight was no cancel because the weather"
Cons: "Waiting too much after landing in LGA"

Cons: "One of my three flights was unnecessarily delayed by two hours, enough that I missed my last connection and had to stay overnight in Vancouver. There were no technical complications or weather complications. It was simply because something had been misscheduled and the flight crew needed a longer rest time between flights. This is completely avoidable, and the attendent who checked me in even said so. While the hotel and shuttle were paid for, Air Canada only gave me a $7 breakfast voucher, which was only redeemable at the hotel's measly breakfast counter rather than anywhere in the airport. For the unnecessary delays I had to deal with, i should had received more credit. This was an utterly disappointing travel experience."

Cons: "Constant gate changes. Getting a seat number assigned was tedious"

Pros: "My flight from Orlando to Montreal was comfortable and convenient. Boarding went smoothly."
Cons: "The overhead bins were surprisingly small so take that into consideration when packing your carry on. Staff was tolerable but not particularly polite or welcoming."

Pros: "Professional fight attendants, very nice."
Cons: "The flight took off late but most of the lost time was made up during the flight time."

Pros: "Crew quite courteous and helpful. Smooth flight and landing. Pleased overall."

Pros: "Efficient and helpful."

Cons: "Air Canada failed to transfer my bag from flight 1 to connecting flight 2. This not only happened to me but to other people traveling on the same connecting flight as well. My bag was delivered later then the promised time, it was also returned damaged. It is now almost one week since I have taken my flight and I am unable to process a claim because they have not updated my file via their Bag Tracer program. It is clear that they still have a lot of work to do to be considered a real commercial air line company"

Cons: "Nice flight"

Pros: "everything was perfect"

Pros: "Nothing"
Cons: "We had to purchase food ."

Pros: "2 seats together"
Cons: "no wine with dinner awful service felt we were bothering the staff movies on AC app were awful food was awful damaged brand new luggage and said they didn't cover the damage awful awful awful"

Pros: "The crew was nice. That's about it."
Cons: "Flight left late. Customer service at ticketing were nasty and rude. Was charged 25 dollars to check a bag on a international flight. The layover in Toronto was a nightmare!! The whole process of customs, rechecking your bag, and Canadian security was way too long and cumbersome. On top of that my flight to the US ended up leaving 1.5 hrs late and most of the wait time no gate attendant was even there."

Pros: "AC gave special seats for free when we told our travel agent that we did'nt like to be seated in the back of the plane. V"
Cons: "Food."

Pros: "Very easy checkin, nice aircraft, very clean, friendly staff."