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Pros: "Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!"
Cons: "Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM"

Pros: "Klm's consistantly high standards in everything they do."
Cons: "Nothing"

Pros: "Impressive service... amazing crew, very friendly and professional"

Cons: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"

Pros: "The aircraft"
Cons: "No overbooking next time!"

Pros: "The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual."
Cons: "Food quality was not so good."

Pros: "Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst."
Cons: "No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice."

Pros: "Seat comfortable"
Cons: "Flight was delayed and overhead bin space was very small"

Pros: "The crew"
Cons: "Seat comfort"

Cons: "The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay."

Pros: "The crew was amazing and the food was great."
Cons: "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."

Pros: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Cons: "No downsides at all"

Cons: "Inflight was better than I expected. But needs upgrading air crafts."

Cons: "Not enough leg room"

Cons: "Trouble checking in regarding a visa issue?.. no other trouble at the other airports.."

Pros: "Nice crew pilot food and beverage"
Cons: "No wifi"

Pros: "NOTHING"
Cons: "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."

Cons: "wasn't able to take the flight since I missed it"

Pros: "Staff very pleasant"
Cons: "Evening snack was not the greatest breakfast was pretty food"

Pros: "Time and Good clean place.. in This case airpöane.."
Cons: "It was not entreteiment st all"

Pros: "Comfortable and well laid out seat area"
Cons: "Food was a little substandard for business class"

Pros: "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
Cons: "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."

Pros: "Good entertainment options. Nice flight attendants"
Cons: "It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats."

Cons: "The movie selection did not seem extremely varied."

Pros: "The leg room, was surprisingly roomy"
Cons: "The food and that there was no entertainment."

Pros: "Friendly in-flight personell"
Cons: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"

Pros: "Fast boarding"
Cons: "The entertainment system wasn’t working for the whole 10 hour flight."

Pros: "Nice to have a wrap for the snack."
Cons: "Would have preferred boarding by row - back of the flight first so would have been more organized."

Pros: "I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle."

Pros: "Arrived Early!"
Cons: "Left Late :-)"

Pros: "I got some rest"
Cons: "unable to charge my phone or watch movies"

Pros: "The aircraft was clean"
Cons: "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"

Pros: "The staff the facilities the food all ******. Will definetly look forward to choose both delta and KLM"

Cons: "Bag was lost"

Pros: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."

Pros: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."

Pros: "Nice seats, comfortable."
Cons: "Again, no aisle seat for SkyTeam Gold member. Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here."

Cons: "Tiny old cramped plane."

Pros: "Easy Boarding"

Pros: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Cons: "Nothing."

Pros: "Great crew service. Among the best ever."

Pros: "great choice of entertainment content, friendly crew"

Cons: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy!"

Pros: "That we didn't crash"
Cons: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."

Pros: "The staff were friendly and all smiles. Seats were comfortable and we had a quick, smooth flight from Edinburgh to Amsterdam. The breakfast supplied was an egg and mayonnaise sandwich plus a drink, which seemed about right and very Dutch in character."
Cons: "It was rainy and necessary to walk outside to access the plane; the staff should give their customers a heads-up so that jackets can be donned. Additionally, the check-in queue seemed rather sluggish."

Pros: "I fly delta this was run by KLM they weight all bags delta does not they don't take TSA preach Check. Delta does It was a free for all with check in and getting into plane"
Cons: "See above"

Pros: "Wide selection of entertainment, food was good."
Cons: "Boarding unorganized, but that may have been more of a passenger issue then KLM"

Pros: "Service was good"
Cons: "Delay"

Pros: "Nothing"
Cons: "Airlines had no record of our pets flying with. Missed our flight even though we were there over 3 hours prior. Ruined the last day of vacation. Now we are waiting for the promised help in Amsterdam. No one is here. No one knows anything. Feel like crying"

Pros: "Boarding was fast and efficient. Crew was friendly. We got drinks and snacks twice on the 4.5 hr flight."
Cons: "Seats were uncomfortable. The cushions are getting thinner with every new plane. That makes for hard surface and an extra rough turbulence experience. Arm rests are almost non existent again very uncomfortable on a long flight. No Monitors in seat so no uou have to 1 have your own device or RENT one from WestJet. No place you put the device, so you must hold it in your hand for hours. VERY uncomfortable."

Pros: "Though there was lots of air turbulence the Crew added humour in executing their duties which made the trip cautious, calm and added comfortable."

Pros: "This was my first time flying Plus and I don't think I can ever go back. Worth every penny."

Pros: "Easy check-in, bag drop off even with elderly person traveling with us. Great staff at the airport."
Cons: "Nothing....."

Pros: "on time ,friendly staff"

Pros: "A bit more seat room. I'm a tall guy and was a bit cramp"

Cons: "Everyrhing was great"

Cons: "Trip from Toronto to NYC should not be so long. Between boarding getting delayed to finding a gate in NY laguardia, it was just extremely exhausting."

Cons: "Hate to have to buy the food!! No entertainment"

Pros: "service"
Cons: "There is none."

Pros: "Only the boarding was good"
Cons: "My luggage was damaged"

Pros: "In-flight crew was great!"
Cons: "Manager and crew at the check-in counter are incompetent!!!"

Pros: "Screaming movies"
Cons: "Arriving over a hour late then staying on the tarmac in Orlando for another 45 minutes as the gate wasn't working when there was plenty of other gates available."

Pros: "Seats"
Cons: "Nothinh"

Cons: "Flight was delayed over an hour and boarding took forever (much longer than usual and I fly pretty often)"

Pros: "Excellent service and departure time"

Pros: "Nothing"
Cons: "Everything. FIVE hour delay no apology no meal served and absolutely rude customer service by flight attendants. Will never ever travel at West Jet."

Cons: "The flight ran out of all sandwichsd and croissants before we were served. I think that was poor planning. The rest was all not healthy food, so we had nothing to eat!! Norma Sukornyk"

Pros: "They were quick and efficient gwttong everyone ready for a on time depature and we actually arrived a bit early too."
Cons: "Nothing at all"

Cons: "The long delay, 2 kids crying continuous, no place to smoke, no one explained to me that I had to pick up my luggage in Toronto! So now my suitcase is delayed! I was told that it would go straight through to destination. I will never use Delta again! And I will not fly through Detroit or Toronto again!!!"

Pros: "Smooth flight, food wasn't to bad either"
Cons: "The amount of juice or drink you get could be a bit more"

Pros: "Comfortable newish aircraft. No entertainement, but it is ok for a short flight; same with food."
Cons: "They misplaced my luggage, I received it about 36 hours later. Most important: they never called me for updates (contrary to their own information sheet). I had to call several times; their online follow-up is badly set up, too."

Pros: "I was upgraded for free, and everyone was incredibly nice and great at their jobs!"

Pros: "Cabin crew was excellent, very professional, friendly, and helpful. The flight itself was smooth, and on time."

Pros: "Nothing"
Cons: "Nothing"

Cons: "Took 30 minutes from push-back to runway in TO. Cabin was unpleasantly hot."

Pros: "Nothing."
Cons: "Flight delayed 1.5 hours because incoming plane did not arrive. Finally took off 2.5 hours late. Just in time to arrive in Charlottetown to a severe thunderstorm. Circled til low on fuel then flew to Moncton. Refuelled and flew back to Charlottetown, arriving at 3 a.m., four hours late. The weather delay was understandable but WestJet's poor scheduling created the problem. Worst of all, the airline never told anyone what was going on, not the passengers nor the people waiting for them at the airport. Total silence. Unbelievable but typical for airlines."

Pros: "It was fast, friendly and over all made me impressed."

Pros: "Smooth, cost effective and friendly staff."

Pros: "As always with Westjet the crew was great, I got upgraded to Plus seating which was a nice surprise."
Cons: "I did experience a technical glitch which didn't let me check in online or with the kiosk due to the system thinking I still owed a flight-change fee from months before. But the woman at the check-in desk fixed things up and upgraded my seat."

Cons: "Flight kept getting delayed other then that was great"

Pros: "NOTHING"

Pros: "The crew was OK, just a bit too patronising and hyper"
Cons: "Seats were damn uncomfortable and tight. The attendant making the announcements spoke soon fast, you had to wonder if she is running a marathon....I could hardly hear her full sentences. One of the serving attendant was a tad patronising and slightly annoying. Like no one wants to listen to "innuendos" at that time of the night."

Cons: "Lack of access to entertainment without having our own personal device to view and having to download an app to be able to view entertainment"

Cons: "4 hour flight at dinner time. No food. What were they thinking? They ran out of sandwiches after the first row of passengers. Why even bother with menus when there is no food to support?"

Pros: "Staff were super friendly and welcoming"

Pros: "Everything was good, haven't used westjet in a long time as I live in the states now. Will use them as often as I can."

Pros: "The free drinks and snack"
Cons: "The check in kiosks couldn't read passports well so we had to go check in at counter and the two agents were not adequate because our wait was well over 1/2 hour."

Pros: "Very positive and smooth experience. Love the app and free wine!!!"
Cons: "None that I can think of. I recommend this airline to anyone."

Pros: "Comfortable seating and a plug for my phone"
Cons: "We were delayed ... was supposed to take off at 7:30 didn't take off until 9 .. I've sat on this plane longer than I was in the air"

Pros: "Quickest flight ever."

Pros: "Held up at YYZ for "lightning" beyond West Jet control."

Pros: "Flight left on time and staff were polite"
Cons: "PA system could be better"

Pros: "The crew and staff as a whole were very accommodating"
Cons: "Nothing to be honest was a great experience"

Pros: "It was a last minute trip, but I was able to bookwhat I needed fairly easy. I was given a lot of options as far as time and price."
Cons: "Sometime a lot of options can be a little stressful and/or overwhelming, but kind of expected with this type of booking site."

Pros: "Darim made my flight much more enjoyable and comfortable. Great flight attendant."
Cons: "I paid extra to select my seat earlier but my headset slot was not working and more than half the channels were not working anyways."

Pros: "Constant thanks from crew for the passenger patience with delays due to flight crew, and then weather delays - 2 hrs total Liked the captain came out to speak, clearly I might add, to explain the weather delays and provide updates..."
Cons: "Can't complain about what was beyond my control, but flight crew needing to come from another flight and then the other side of the airport to set up, resulting in hour delay - seems like alternative should have been available or system needs a process review to improve efficiency"

Pros: "The gate and air crew were very friendly. Flight right on time."
Cons: "Not much legroom."

Pros: "Everything was good Quick easy boarding Friendly air crew Love Westjet!!"

Pros: "On time flight"
Cons: "No on board entertainment. iPads did not work"

Pros: "La ponctualité."
Cons: "Variété des boissons proposées."

Pros: "The crew and the food were great!"
Cons: "The seats weren’t very comfortable. You could tell the plane was a little dated. There was no WiFi and nowhere to charge your devices."

Cons: "Seat recline was broken- wouldn’t hold position."

Pros: "n/a"
Cons: "The entertainment system was very old with minimum selection. My entertainment system actually stopped working. The seating area was very cramped. I called for service a couple of times from my seat, but nobody came."

Cons: "I dint like the way you guys sold me the tickets with only one bag to check in with when I went to the airport I’ve got to pay 58 pounds extra I was not happy with you guys so next time you have to tell your customers before they buy the tickets that’ it’s one bag check"

Pros: "Quick boarding, comfortable seating. Great food!"
Cons: "The seats and IFE were a bit outdated. Comfortable, but outdated. My family had issues with their screens and one had to use the remote as the touch screen was no longer functional."

Cons: "the tray was broken and the water felt all over. the flight was 1 hr delayed. All of us stood the 1 hr waiting to know what's next. We could sit."

Pros: "The entertainment options were great."
Cons: "Seats are so cramped. I'm 5'3" and could use either arm rest because both people on either side spilled into my seat."

Pros: "Staff were friendly and seats in business were super comfortable."

Pros: "The crew was very helpful in all respects."
Cons: "Not getting everyone standing in line to board one hour and 10 minutes before scheduled departure."

Pros: "Crew was nice."
Cons: "Food could be better, or at least be provided an option to purchase an upgraded meal. Also, insufficient amount of drinking water provided to passengers."

Pros: "The food selection and drinks, given our coach class, were excellent. Nice attention to the passengers."

Pros: "The crew was excellent."
Cons: "The snacks that were handed out prior to landing were not very good and it looked as though a lot of people in our section felt the same way. Also, there were a lot of empty seats in the comfort and premium sections, but non of our gold medallions were offered an upgrade."

Pros: "Crew was awesome!!"
Cons: "I paid extra for the seat, but there was a metal box under the seat in front of me that curtailed my ability to stow my carry bag, and my leg room. I am very diappointed that I paid above the normal seat charge as if there was a premium to this seat, but in reality it was a sb par seat."

Pros: "Crew and food were great."
Cons: "Old plane. Seats were super tiny and uncomfortable. Couldn’t sit in the same spot for longer than 15 min without getting sore."

Cons: "Booked with my partner. Ended up sitting apart. Not good"

Cons: "My entertainment device did not work the entire flight."

Pros: "The crew was very gentile."
Cons: "No enterteinment on the plane."

Cons: "Air France delayed our JFK to CDG flight. That caused us to miss our connection flight afterwards from CDG to MUC. We got a later flight luckily but one of our bags got lost and is still currently lost!!!"

Pros: "Good quality flight"
Cons: "But delayed and lost baggage"

Pros: "Food was good, crew was very professional and courteous. Flight was smooth."
Cons: "Coach was cramped and the video system didn’t work very well"

Cons: "My luggage was lost in Paris. Now I need to wait still."

Pros: "The size of the plane was nice. They had a good move selection. The vegan meal I was given was great."
Cons: "It was loud, cold, the food was just okay at least my vegan meal was the bomb but it would have been better had when we booked the flight it allowed me to also choose this option for my husband. Since he is vegan as well."

Pros: "Food has improved a lot on business class. Meals are more creative."
Cons: "Water bottles not given out unless ou ask for it. Crew needs to better trained with how to handle business class..."

Pros: "Very good male crew member. Pilot genuinely apologetic for the delay."
Cons: "After running due to a 1 hr 10 min change over between flights boarding didn't prioritise anyone but I got on fine. Only to be told at the departure time that there was a problem with the baggage hold and we were delayed. In total 50 minutes late leaving. Breakfast a simple brioche with nothing to add to it."

Cons: "Please see comments above about this flight."

Pros: "The cabin crew was very good!"
Cons: "The economy premium seats are very uncomfortable"

Pros: "Flight was smooth"
Cons: "Food"

Pros: "The service"
Cons: "Nothing"

Cons: "The room between seats is unbearable."

Pros: "Service was excellent, top of line Food ,some of the best I’ve had on a airline Seats & pillows comfy But we were in La Première! Also the equipment- a380 was terrific"
Cons: "Only 1 bathroom (toilet) for all of first class"

Pros: "None"
Cons: "The airlines didn’t even notify the passengers with the connecting flight. As the arrival was little late, all the passengers have missed their connection flights in Toronto and there was no notification or communication made on the new flight. When I went to the Air France counter in the airport, the staff has gone for the day and trying to get a hold of telephone rep took 2-3 hours and I by the time I found about my new connection, I was already late. Somehow I managed to get to the Terminal 1 and when I spoke to the lady (indian) at the Check-In counter, she has refused me to Check-In because i slipped the line up. The people in the lineup didn’t have any objection and they let me go first for Check-In as I’m already late to my flight. I wante to say something to her, but I’ve controlled my frustration. Luckily the other person in the Check-In counter offered to help me Check-In. Here is my word to the Indian lady staff “F**k You B***h” - learn some people skills."

Pros: "Got pillow, blanket, headphone and eye cover"
Cons: "Older plane Very small tv screen Didn't get the bread roll with my dinner. Asked for it but she didn't bring it to me. No usb plug to charge"

Pros: "It was on time"
Cons: "Food was AWFUL! Better to serve nothing"

Cons: "Disappointed to get delayed due to control tower issues at CdG. Landed more than 30 mins late in London"

Pros: "Missed connection and it was airport not Delta that was the problem. Not a good way to start a vacation. Rating is for the Paris Airport, not the flight crew or Air France employees. Still sitting in the airport when we should be at our destination."
Cons: "Hundreds of people missed their flights. Delta had us into Paris with an hour and a half to get to connecting flight. Missed flight due to huge delay in passport approval. They seemed completely unprepared."

Pros: "Crew was great."
Cons: "Food could be a bit better. White bread is unhealthy."

Cons: "The delay in the flight without even informing us of the reasons. Changing the boarding gates twice, and no options in the meal."

Cons: "The crew was not very polite."

Cons: "I think I caught a stomach bug on one of the 3 legs of this route. More likely on last 2, i.e. Mumbai to RDU, as I fell sick almost 10-12 hrs after my last flight meal."

Pros: "The food was good"
Cons: "The seats were terrible, the entertainment units were poor and staff was very reluctant to give proper service."

Cons: "We tried to check our bags through Charles DeGaulle onto our connecting Air Canada flight and the agent refused to even discuss it. Pretty bad service."

Cons: "Very warm and stiffy air on board. Need change light. Very sad neon. Probably Boing style."

Pros: "Wheel chair service at LAX is run by the airport. Their priority is to get you to your flight, not to a VIP room regardless of how early you check in."

Pros: "Space"
Cons: "Couldn't adjust the seat and the cushion wasn't comfortable neither seat or back. The bottom back was like a board across the bottom and hurts."

Pros: "Boeing 777 had a lot of space. Good legroom. Timely departure and arrival, hassle free, safe trip all the way. Enjoyed the red wine; very delicious!"
Cons: "Seat didn't recline. The entertainment unit was very difficult to dislodge and raise to use (We were in the front). Movies were kind of older ones but I had reading to do so entertainment wasn't that important."

Pros: "nice crew; excellent check in experience!"
Cons: "boarding in Riyadh is always a nightmare. and as many have noted, the seats are too close for the average size of many boarding in Riyadh"

Pros: "Crew"
Cons: "No entertainment or usb plugsto charge."

Pros: "The crew"
Cons: "Not enough room for legs. Small amounts of food. No entertainment."

Cons: "Flight was delayed by 1 hour 30 minutes. After over 24 hours of travel this was not appreciated. Also no lounge access at Toronto airport."