Pros: "It was fast which is the reason for these flights."
Cons: "We booked LIGHT however at the desk they maintained we had booked ZERO. I personally despise this category as it is against all norms of travel. It serves as a vehicle with which to extort more money from the travelling public. I believe the term service should be dropped from the vernacular of low cost airlines and the word gouging should replace it. VOLARIS was a good carrier with excellent service however since the demise of Interjet, the rise of Vivaaerobus and COVID I think the management feel it is time to fill their pockets."
Pros: "Light arrived on time to México City"
Cons: "The boarding área was too crowded"
Cons: "Just 1 person doing check inn in Mexico city, very bad service at the checking point"
Pros: "Crew was friendly."
Cons: "No communication with us in why our flight was delayed. We boarded an hour and a half later and still held us in buses until they were done cleaning because no aircraft was available. Staff was friendly."
Pros: "The crew was professional."
Cons: "The flight got delayed two hours.. Then the plane was late to arrive. The gate kept on changing multiple times and honestly I was very confused. At some point I found my self waiting at the wrong Gate."
Cons: "Not being hours late"
Pros: "Awesome crew on the flight, on time take off and a very quick arrival time"
Cons: "Flight was overbooked, my girlfriend did not have a seat, even though reservation was done months ago. Still since a lot of other passengers were late, we were able to flight on schedule."
Pros: "Crew was pleasant but did not seem experienced."
Cons: "There needs to be a crew member further back in the plane during boarding. Everyone was given instruction, one by one upon boarding, that all small bags and backpack should go under seats due to full flight. When I boarded toward the beginning of group 3... the back of the plane was fairly full of passengers, but they had put their luggage including small bags and backpacks, in the front over head bins! I wish I had taken a picture. seats empty but over head bins full. Utterly ridiculous and rude. Online check-in was also difficult, web page is almost not functional. Both legs of trip I had to call and talk to at least 2 people in order to be sent my email confirmation with receipt for the extra bag I paid. Both times took at least an hour due to being on hold and getting disconnected before resolution. I have traveled for years and have never written a complaint until now."
Pros: "The crew was very nice"
Cons: "Boarding lines are often messy"
Pros: "Very nice and helpful crew"
Cons: "Getting seat assignments was hectic and confusing"
Cons: "Awful, no outlets at the airplane, food aweful( croissoints with apple sauce!!) no entertainment, and delayed for hours!!!"
Pros: "El vuelo fue bien."
Cons: "No había ninguna opción de entertainment, y nada más nos dieron cacahuates para comer ¡Qué poca!"
Cons: "Hi, not sure if this item is in Kayak's control or not but something I found as an opportunity is the consistency about displaying the flight Confirmation number. I bought two tickets recently and in one of them the 6-letter confirmation number is displayed right on the first screen when using the app, easy to find and access. However in the second ticker, I got the airline ticket number (a series of numerical digits) that honestly are not helpful when checking in at the airline kiosks. Thanks, something to think about."
Pros: "Nothing I missed my flight"
Cons: "45 min late then when we arrived we had to wait another 15 for a gate ridiculous"
Cons: "I was confused and purchased a flight to the wrong city and I could not change the destination A total loss"
Cons: "Aero México lady with a attitude"
Pros: "The flight was on time. They offered a refreshment event it was a 40 minutes flight."
Cons: "No entertainment."
Pros: "Ontime, and resonable price. For a 1.5 hour flight, it was just what I needed. Friendly and efficient staff, good pilots, clean plane."
Cons: "I was unable to select a seat, and ended up in a window seat on all 4 legs of my Aeromexico trip. Also, unable to hear audio messages from the pilot -- speakers didn't reach my seat and there was a whistling sound that drown it out coming from the vent above my window."
Pros: "Personal muy atento y servicial."
Cons: "No hay entretenimiento."
Pros: "Boarding, was great great crew no delays. NO complaints here. Complements YES"
Cons: "None. Everything was good."
Pros: "One of the few airlines left that don’t charge you for carry-on luggage and a meal. They also have a great in-flight entertainment options."
Cons: "Boarding is a little confusing."
Pros: "Crew and flight very good"
Cons: "Boarding was a little slow and flight left late but understandable do to how busy terminal was"
Pros: "Plane was new and confortable, crew was friendly."
Cons: "Landing in Mx city was slow, had to board a bus to the terminal."
Pros: "One major event overshadowed the flight experience, so I cannot accurately assess this portion."
Cons: "I had seats 18 c&d. A young man with a horrible cough was sitting behind me, beside an older gentleman. The young man was gravely ill and vomiting blood. He stayed in the only bathroom available to the coach class more than half of the flight. The crew refused to let us use the restroom in the front for a couple of hours. A doctor sitting adjacent to me described this to the flight attendants (during the light) and the Captain (after we landed). A shrug of the shoulders was their best response. The front restroom was eventually opened, but everyone on board was anxious at this point. My personal opinion is the young man should not have been allowed on that flight in that condition. A serious lack of concern seemed to prevail. It's hard to determine at this point, if everyone on the flight was exposed to a possibly contagious disease."
Cons: "The only thing I didn't like was that we had a 5 hour layover in Mexico City before departing to La Paz."
Pros: "Staff was helpful."
Cons: "Both flights were delayed, and Aeromexico did nothing to accomodate us. Air attendants were rude and looked exhausted. Worst flight we have ever taken."
Cons: "Entertainment didn’t work"
Pros: "Beautiful magazine, crew was very nice, good snacks and drinks!"
Cons: "There was no entertainment."
Cons: "As were writing this message I'm looking to buy a new ticket from Guatemala tol San Francisco and never recommend this services again"
Cons: "We had 3 flights cancelled out of Managua. The staff at the ticket counter we're not very helpful, and seemed annoyed. We had to be very pushy to get ourselves on other flights. There was one staff member at the counter who did a great job tho and finally got us in a flight out. Rumor has it that Aeromexico pilots were not showing up to work in Mexico City because of labour disputes, and that set off a number of cancellations and delays. If this is the case then Aeromexico needs to sort out their issues with staff and I suspect treat their employees better."
Cons: "Had to go through customs and that is expected, but going through security again was absurd."
Pros: "SEAT COMFORT"
Pros: "That the plane had a smoth ride"
Cons: "The first flight did not had a movie"
Pros: "Good flight! Nothing out of the abnormal!"
Pros: "Everyone was very caring and courteous. I will definitely fly with you again. Thank you, Adriana Alzate"
Pros: "Very nice flight attendants."
Pros: "It was very timely"
Pros: "FOOD COMIDA"
Cons: "ESPERANDO 4 HORAS Waiting 4 hours"
Pros: "Got me home"
Cons: "There was a delay and when I asked if our connecting flight would be ok, the crew seemed to dismiss my question."
Pros: "Aeromexico rep at connection desk was awesome. explained issues with rep in Minatitan. Made flight right on time w/ the same 40 mins to spare. She moved me back to myoriginal flight and made it right on time. And even called to get my luggage moved. She was awesome in understanding i could not travel all day w/ a 7.5 month old baby. She stated that i may not get breakfast but then stewardess did provide. Made it to Austin very happy!"
Pros: "This was a 75 minute flight so there was no food or entertainment and I didnt expect there to be any."
Pros: "The flight was VERY late"
Pros: "I appreciated the Pilot informing the people of turbulances."
Cons: "The amount of wait time and lavk of communication as to when we would depart and arrive."
Pros: "Was a great flight and very comfortable"
Cons: "No outlet of any sort to charge phone but was still a great flight"
Cons: "The flight I took to connect to fly to tokyo was 3.5 hours late and my flight had already left before my plane landed. Unacceptable. I left hours to make the connecting flight but it still wasn't enough."
Cons: "Delay and no compensation"
Pros: "Great service please do not change what make companies very successful is the customer service"
Cons: "Food will need to improve I know budget might be an issue"
Pros: "Comfortable flight back home ... no hiccups at all"