Check in online did not offer checked baggage option but was fine to do it at airport. Not sure what if any on board entertainment options there were-an instruction card would help. Never flew with you before but would happily do so again.
Check in online did not offer checked baggage option but was fine to do it at airport. Not sure what if any on board entertainment options there were-an instruction card would help. Never flew with you before but would happily do so again.
I surprisingly have no recommendations. My first flying with Canada Jetlines and I will definitely fly again!!
Great new airline. LOVE the fact that carry-on baggage is no-charge. They weren’t picky about carry on size like some of the US ultra low cost carriers can be. You got a drink, no snack. They boarded “old school” from back of the plane to the front which I have always been a big fan of. Flights were on time. I am 6’ and I had enough legroom (although I was in an aisle seat as I always am). No issues and loved the flight and the price. Will be a return customer.
Check in with as long, especially considering we did not have any checked bags
While the flight left on time, the experience afterwards was terrible. Starting with the flight attendants who were very unprofessional (there were times during the flight when I felt the crew was hiding from the passengers at the front and back of the plane chatting amongst themselves) and had very poor communication skills. All announcements over the intercom were poorly delivered and many passengers were left confused on what was said. To top this off, the airline left my checked-in luggage at my departure city and I've been calling/emailing their customer service representatives ("CSR") who show no empathy or urgency to address my situation. First off, I have an Airtag on my luggage and when I told them that the luggage was left behind, they didn't believe me and tried to convince me that it wasn't missing. During my subsequent communications over the phone with the CSR staff, I go on to find out that the staff that monitors emails and phones are completely separate and unable to communicate with each other. After I've emailed/called, I was promised that their airport staff will contact me right away. It has been over 24 hrs and I still haven't gotten a call/email. I have made subsequent inquiries over the phone regarding the status of this call and the CSR cannot tell me. Luckily, my luggage has since arrived at my destination (on a subsequent flight) but now it is just sitting in the airport. I'm praying that this will be dealt with soon after which, I will never fly this airline ever again.
I Had very bad experience for rental car company nu rep and charged me for insurance , already had it
I loved the crew's professionalism. The landing was unbelievably smooth, haven't experienced that in years
Their system was slow so it took them well over 4 hours to complete checkin but they kept assuring us that the flight won’t leave without all the passengers as it’s their fault but at the end of 4th hour then tell us that the immigration will close for the night and the last few of us are left stranded behind. The customer service itnay open at night. The airlines does have its own crew at Toronto airport so no one to help us.
Great first experience, I will definitely be flying again as soon as I can. No online check in was a bit nerve-wracking with a newer airline, and it was a bit disorganized at the airport check in but I've definitely experienced way worse with the major airlines. I arrived 2.5 hours early and had tons of time. Looking forward to new routes!
Boarding was a little chaotic but it was a very large flight. It just wasn’t fast. And there was no noticeable difference between zones boarding.
Crew was pleasant. Aircraft was very dated and uncomfortable for our nearly 4 hour flight. We were in row 17 and they ran out of purchasable food by the time they got to us.
We were lucky enough to arrive at the right time. The staff at YYZ did our complete check in and luggage tags for us. Even made sure we knew where we were to head next and how to get there. It truly was one of the best and easiest check inside. Thanks team.
Compagnie efficace et bons prix. Les sièges en classe club pourraient être plus confortables.
Lisbon, make sure to get food , coffee prior to going to boarding gates as there is no food being served after. Only vending machines. A lot of check points to get to the boarding gates. Not enough seating for passengers waiting to board. Crew was very courteous and kind.
We could not check in early, I think because we purchases through a third party, therefore once we got to the airport, no seats together, and only middle seats. Will never do that again
I think as another discount flyer they stepped up the bar. I think they should stay around for awhile
Clean plane. Departed ahead of schedule, arrived early. Captain was informative- could clearly hear announcements and flight went as he told us. Could use some simple snack with free beverages. Consider comp with-go on planes.
Airline Rep at Gatwick condescending and a very poor representative for this airline did request his name but he refused. Will certainty think twice to fly with this airline in future.
The Air Transat representatives in Punta Cana need serious retraining on Customer Services. Lost luggage claims that goes helplessly unansweree, reps yelling at clients to go behind the red line as the check in line ballooned....
flight changed by airline. then could not check imto mew flight because kiwi had messed up the reservation. still waiting to depart…
Crew was rude.didn’t even say hi or welcome to board
Menu selection was limited and not appropriate for a flight of this length
I like WJ but I don’t like traveling anymore
Good. Really crowded and busy. Going to Winnipeg plane was crowded and seats very narrow Now I remember why I dislike flying 😈
Good flight. No I’m seat entertainment. But my phone worked just fine on the west jet app.
Having a lot of delayed flights on West Jet, however things always work out. So no complaints.
4 hour delay, lost our bags, staff was loud and it was an overnight flight
Check in was seamless , crew very polite , arrived on time!
Flight arrived early even after leaving late. Bag drop was a zoo, very slow even after using pre-checkin and airport kiosk.
The flight I was connecting with waited for me even though my 1st flight was late. I really appreciated that.
The seat is too hard and my back and bottom are having servers pain
There was no lounge for passengers waiting before boarding the aircraft at F65, so passengers are just sitting on the floor or just spread everywhere the premises before boarding.
Great crew, friendly. Found the trip long just sitting with no onboard entertainment
All went fine. Boarding was efficient, staff was really friendly, and we were kept up to date on any changes to our itinerary. My only note for improvement is that on this particular plane, the recline in economy class was negligible. I know it's a coach seat, but I had another UA flight (SFO to BWI) and the seat was more comfortable with better recline.
Really good experience with a redeye flight from SFO to BWI. Boarding was efficient, plane was comfortable and newer than others, lots of audio and video choices, and staff was great. I appreciate United's service.
Was a good flight. On time. Was full and all went well
My flight from Toronto was delayed but the connecting United flight waited for me 👍
The original seat on the flight Toronto Newark had the floor flooded with coffee spilled, so they changed our seat to premium economy. For the flight from Newark to San Salvador we were i the last row, no reclinable seats and beside the toilet. I asked for headsets to the waitress and she gave it to.me test of all the passengers, while she was staying right behind me..
Couldn’t get the tv screen to work, didn’t try food, so no comment
The boarding was fine , staff nice. Seats are always so awful on every plane. They need to make more room for passengers. Although Air north does not have televisions,, every airline should model the experience of flying with them. . Small meal , drinks, and a warm cookie. It’s a lovely airline with very friendly staff and I always look forward to flying with them.
The boarding process in Toronto bad as they share space with domestic flights and when those domestic flights come in you are locked out behind closed doors until they are done and then its a mad rush to get your boarding gates and board. This is not so much due to Air Canada but with the GTAA, but Air Canada could use different gates especially early morning in order to prevent such travel angst.
Bye portaction for cancelation , when you want to change date, you have to cancel And pay 20% as cancelation. To lose as cancelation!!! Upsell airline!!!!!!!!!!!
Terrible quality wifi and they charge a lot for it. They nickel and dime you for everything.
The flight is very short, may be a little snack can be offered
Not happy with Air Canada . Flight was cancelled got the run around trying to get another flight that was direct none to be found ended up going to Denver then onto Austin adding 7 hours to our trip. Was travelling with some one who had walking issues that’s why we were happy to have a direct flight then it didn’t happen adding more stress on her
Well you cancelled our direct flight to Austin from Toronto granted you got us on another flight but sent us to Denver then onto Austin delaying our arrival time in Austin by 7 hrs I was flying with 3 other people none of us were happy with our Air Canada experience
Over 4 hour delay in departure. Aircraft and gate changes. Problems loading cargo. It was a mess.
Flight was ok but being left waiting for over 2 hrs at baggage claim at destination and there being no air Canada reps on hand was totally unacceptable especially after you charged $31.50 to check the bag !! This should be refunded .
The food on Rouge is mediocre at best. The inflight entertainment did not work for me. I am technically oriented so there must have been an issue with the Rouge wifi network. I used my phone and downloaded content.
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