Pros: "The crew was great! Kind, helpful and very efficient. Smooth landing by the pilots. Good communication also."
Cons: "Boarding was very rough and disorganized. My seat was broken . Had to sit in an unhinged recline the entire flight because all seats were taken. Old plane. Two over head bin doors kept opening during turbulence. Would have been nice to be able to purchase better meal options."
Pros: "Crew was very friendly"
Cons: "Aircraft boarded 1.5 hours late and departed 2 hours late. Upon reaching the destination gate it took 30 minutes to open the aircraft door and start deplaning."
Pros: "Royal air Maroc is run by bandits. Travel with them at your own risk."
Cons: "See above."
Pros: "We were late at Casablanca airport again late when we landed at jfk so I was late for 2 hours so I missed my transit from jfk to Philadelphia I struggled the whole to get home"
Pros: "I liked the Dreamliner aircraft over Atlantic."
Cons: "The Boeing 737-800 over Europe was okay but it over crowded. From Casablanca to Amsterdam flight, The crew did not let me carry my hand luggage inside the aircraft whereas, there were other Moroccans who they did not stop with bigger hand luggage which should be inside the plane. The weird Arabic music during on board and off boarding has to stop- so annoying and ear piercing. Entertainment has to be improved significantly- ask their entertainment content provider to do a better job on the music, movies and other things. They discriminate other religion by not providing Bible, Gita and Tripitaka as a notion firm the content but the have Holy Quran as an option, more wine options, liquor has to be included as an option and the last but not the least, Royal Maroc needs to provide better lodging for transit passengers. Hotel Relax is a substantially low standard hotel with bad service and food. I saw nothing but lazy employees walking around doing nothing. Also my room had no towel whatsoever and it took me 11 hours to get my towel- go figure."
Cons: "It was my worst flight , I had arrived at the airport at 5h 30 am and the boarding was at 11am ,"
Cons: "They rescheduled our flight so we would have missed out connection from Casablanca to Lisbon. They offered nothing except a flight two days later to Lisbon which would have stranded us two days in Casablanca. Do not fly this airline unless absolutely necessary"
Pros: "The guy who handled duty free"
Cons: "About everything else. The boarding process was chaotic, slow, and lacked any sort of communication. No one was queuing properly and the airline staff failed to address this or even announce we were boarding! Had to bus there and this was slow and tedious. Had the same problem with queuing once at the plane. Flight was delayed and this was not mentioned or apologized for at all. The seats were jammed in and uncomfortable. The bathrooms were disgusting and not checked by staff. Landing was barely announced. Just an awful airline all around. Won’t book with them again if I can help it!"
Pros: "Smooth ride"
Cons: "Security rude and process long. Cabin crew not friendly even stated I cold not use the bathroom after everyone spent over an hour being searched. The staff rude asking us to sit down even when the seatbelt sign was off. It was like we were children."
Pros: "Crew was very nice and helpful. Food was better than usua Royal Maroc food. Overall good experience"