Find cheap flights to Freeport

Cons: "We had to wait at the customs for nearly 1.5hrs, then pick up our luggage, then check in again!!! We were running and got on the plane 10 mins before the departure. Super stressful!!"

Cons: "-"

Pros: "Snack"
Cons: "I was delayed over 2 hours"

Pros: "Nice plane staff"
Cons: "Very hot airport. Having to load plane outside (hotter on tarmac). Then Delta being 3.50 hours late. Sitting in a hot airport for 6 hours. Not my idea of fun"

Pros: "Everything went smoothly - very happy"

Pros: "Everything was perfect and most of all ON TIME Thank you Delta!"

Pros: "Movies"
Cons: "I hate the biscuits and water... really? On a 3hrs and 30 minutes flight. You guyz can do better"

Pros: "Boarding was quick and professional. The crew were professional and friendly."
Cons: "No entertainment system. The cabin was cramped and the food/snake was forgettable."

Pros: "good flight and pleasant staff"
Cons: "no vegetarian option in business class therefore nothing to eat for me for whole flight. also sky lounge very poor"

Cons: "N!A"

Pros: "Swift travel!"

Pros: "This was our first time flying Delta and it was a very pleasurable experience. Boarding was very straight forward and the seats allocated comfortable. A surprise for us was being asked if we would like to move seats from the back of the aircraft to Comfort Economy (we think it was to do with weight balance! but appreciated very much none the less). The flight attendants were very professional and helpful, as you would hope all attendants on all airlines would be. We'd gladly fly Delta again anytime."

Pros: "We boarded quickly, in zones. Staff were professional and courteous."
Cons: "Perhaps more than just 2 episodes of some TV programs eg Goldrush. Also more current shows."

Pros: "I like that I was able to request a window seat and was obliged to get another one."
Cons: "My flight was cancelled and I had anxiety about being at my destinations on time because I had to travel another hour away without knowing if my ride would be able to wait for me. However, I was booked on another plane that wasn't damaged which got me there on time,but once I arrived my luggage was no where to be found. I was promised my luggage on the same day,but I didn't get it until 11:30pm that night from a 2:40pm flight. I had to go out and spend money on toiletries,night wear and my medicine because of not having my luggage. Just totally disgusted by the overall experience and wouldn't wish it on anyone."

Cons: "Delayed due to problem with the door"

Cons: "insufficient overhead luggage space"

Pros: "Nice equipment for the ride and pleasant staff"

Pros: "Food was ok."
Cons: "Flight attendants could have been a little more friendly and helpful."

Pros: "food was pretty good."
Cons: "a bit squashy in the seat. Inability to go online and select my seat without having to ring Delta and they do it."

Pros: "Very comfortable and didn't feel cramped. Quick flight."
Cons: "No choice in snack and I couldn't eat what I was given. Staff appeared checked out and not bothered. No entertainment but it was a quick flight."

Pros: "Smooth flight Courteous"
Cons: "On a five hours flight a two dollars sandwich wouldn’t hurt!!"

Pros: "The staff"
Cons: "Nothing"

Pros: "Got exit seats with extra leg room at no charge . Flight was quick and crew was very accomadating and friendly. Very good at providing updates and delays"

Pros: "The flight is short"
Cons: "Delayed from 930pm to 6am. Didn't tell us till almost midnight. Because of scheduling issues not weather or anything. The check in people had no idea what I was talking about when I tried to check in for my 6am rescheduled flight."

Pros: "Beautiful plane, great entertainment system, two bathrooms for economy class, decent food"

Pros: "I loved the check-in reminders, up-to-date flight info, and overall friendliness and helpfulness of the attendants."

Cons: "Flight was canceled due to weather. Was told I could get reimbursed for a rental to drive from ATL to SAV. When I went back to Delta after getting home to Savannah, was told there is no reimbursement for car rentals."

Pros: "Fast boarding, we even left early! Very kind crew. Flight was WAY shorter than it said on our itinerary!"
Cons: "No TVs and couldn’t get wifi to work. Small plane, slightly uncomfortable."

Pros: "Entertainment was good. Delta staff seemed flat compared to other delta flights I've been on."
Cons: "Space. Economy on a long flight is not ideal"

Pros: "More seat room than expected for economy tickets. Good service, on time, polite staff"
Cons: "Duty free purchases not waiting for us at boarding like usual. Audio selection on entertainment was v poor"

Pros: "For a short flight, they gave it drinks and snacks."

Cons: "Poor WiFi. Paid extra to get it, but didnt sporadic at best."

Pros: "No hassle, no drama, very smooth."
Cons: "The blueberries were rather bland."

Cons: "All was well"

Pros: "Some of the ground staff was trying to be helpful."
Cons: "That we had to sleep like homeless people on the floor of JFK airport as the airline was not able to provide for a crew and therefore cancelled the flight. The airline cancelled the flight at 1.30 in the morning so no one was able to get a stay in a hotel not did the airline take any action towards helping the stranded passengers. We were given blankets and pillows. The best thing was the ground staff getting rude after all passengers complaining. They were basically saying we should get stuffed since we were booked for a flight next day same day. This is shameful! Needless to say that I will not fly this airline again!"

Pros: "Porsha. The best flight attendant ever. Not"
Cons: "Liked everything"

Pros: "Even with the weather being bad, the flight crew handled the situation really well. No one on the plane freaked out which was awesome, so I'm happy with the way they handled it."
Cons: "The weather was pretty nasty so we had to be re-routed to Cleveland to get more gas before landing in Columbus. It definitely wasn't the airline's fault, but it still was annoying. Thankfully I didn't miss anything!"

Cons: "While there was plenty of space on the aircraft, I was forced to gate check my carry on."

Pros: "The flight got us from Anchorage to Atlanta on time."
Cons: "No A/C vent controls for each seat. No reading light for seats. No flight attendant call light buttons were accessible. NO WiFI or video entertainment. Coach plus seats were just like the rest of coach, just in front of them. Seats would not adequately recline. The plane was still PACKED."

Pros: "The crew addressed me by name"
Cons: "Wasn't lonng eough"

Pros: "The crew were nice"
Cons: "The wifi didn't work at all, the entertainment system wasn't working until they did a reboot during the flight"

Pros: "Nothing to like"
Cons: "Poor service Poor air craft space The is my worst cattle transport Shame on Delta"

Cons: "Almost everything"

Cons: "I understand delays happen, but Delta delayed the flight significantly and only informed customers around the time they had arrived at the airport - especially for an early morning flight, where you are counting on being able to sleep on the plane ASAP, that is absolute hell. If they had messaged even 30 mins earlier, we could have rescheduled our cab and slept at the hotel given we were on 2 hours sleep. We received the text 3 minutes before we arrived at the airport and tried to sleep on benches as the front desk kept delaying the boarding time by 20 minutes 4 times, each time exactly at the previously extended ETD, which is far more frustrating than if they had just extended it once by 80 minutes so we could legitimately relax."

Cons: "It was Delta not Virgin"

Pros: "Service was great"
Cons: "Food wasn't great cookie!"

Pros: "Good movies"
Cons: "Unsmiling, miserable staff. Seats like concrete. Cheap and nasty snacks"

Pros: "Flight attendants were competent."
Cons: "Air conditioning was extremely noisy."

Pros: "Friendly service. On-time."
Cons: "No tv's in airplane."

Cons: "The behavior of the front desk employee who provided us the ticket."

Pros: "Everything"
Cons: "Servíces"

Pros: "Seemed fine!"

Pros: "They had good movies in the plane"
Cons: "There were two runways in Mexico City and one was under maintenance so it took a long time from the moment we landed to the time we were able to get out of the plane. Then, they took our check-in luggage from the plane and it went through an inspection (bag by bag), so this caused another hour delay. After that they gave us our check-in luggage for us to take it to another location (to another floor) within the airport to be checked-in again. They wanted to charge us $20.00 additional per check-in bag even though they were half of the weight limit. After we complained, they dropped this charge. Due to all the delays we lost our connection and we had to book another flight. Not a good experience. We will never make a stop in Mexico in the future."

Cons: "Will never fly with Aeromexico ever again"

Cons: "Too many gate changes. They changes gates atleast four times for each flight. And long wait(more than an hour for each flight) at the boarding queue.Even the business class seats were very dirty. No vegetarian food. The TV remote did not work. And there were only 4 movies in the entertainment section and nothing else. No TV series or any other videos. The crew was courteous. That was the only good thing about the flight. Highly disappointed."

Pros: "Actual flights were on time"
Cons: "The airline changed my flight a few days before my trip changing my layover from 2 to 15 hours, providing no form of compensation. I suspect they cancelled my original flight because it was not full. A trip with a 15 hour layover would have been cheaper originally. Mexico city airport has poor amenities and internet access."

Cons: "Transferring in Cancun is a terrible experience."

Pros: "Price, timing, efficiency"

Pros: "In general was a good flight that departed on time and arrive ahead of time"
Cons: "Se reserved and paid the flight months ago and reserved our seats . The issue was that no seats were really reserved and we had to get seats are the end of the plain"

Cons: "Realmente mal servicio a cliente la aerolinea solo quiere sacar ventaja y cobrar de mas por el transporte de tu equipaje"

Pros: "Nothing"
Cons: "The worst airline now a days"

Pros: "I like that there are USB charging ports under the tv for every seat."

Pros: "Good legroom. Staff, food, boarding. Landed ahead of expected time."
Cons: "The temperature varied rather; hot on the ground cold over the arctic. One toilet door was faulty. The entertainment system occasionally played up."

Pros: "Flying with Aeromexico to Mexico City was great! This airline is always good and of course it didn't disappoint me this time. The flight was nice and smooth, the airplane very modern and nicely equipped, it had a vast variety of movies available, nice food, nice timing, friendly staff, punctual arrival to the destination, smooth landing, etc. Everything was great!"
Cons: "I was seated next to the toilets at the rear of the aircraft and I didn't like that seat. Guys, you really need to do something about this, because during the whole flight I had people standing next to me while queuing to go to the toilets. So, I was 12 hours with people next to my seat, watching me all the time and pushing the back of my seat while they made their way through the queue waiting for their turn to go to the toilet. Terrible situation having people queuing next to my seat and hearing the flushing sounds the whole flight."

Cons: "My luggage wheel was broken :("

Pros: "Airline was on time Smooth takeoff and landing Flight attendants efficient Snack provided was okay for the the three hour flight Airline let me check in my luggage 6 hrs before flight Lugguage was at final destination"

Pros: "Confortable seats and entertaiment"
Cons: "late boarding"

Cons: "Terrible service. Food was terrible. Only a croissant for breakfast"

Cons: "Gate was changed before bording, gates closed before plane departure time regardless of not all passengers present. Missed the flight and Aeromexico made us pay to grab another flight while it was Aeromexico personel that refused to allow us in even though it was not yet departure time and said plane doors were closed."

Pros: "Staff was friendly, both at the airport and in the air. It was nice to have meals served, even on the very short flight."
Cons: "We arrived at the airport to find that they had overbooked the plane and our family's 4 seats were in jeopardy. We had to wait until they had processed everyone else in line, even though we had gotten there first, because either they were in the "sky priority" line or because maybe they had pre-bought their seat assignments. After a tense 20 minutes of waiting, they closed the flight and let us have our seats. Then, at the gate, they confiscated two of our most important carry on bags and checked them because they said that children are not allowed a carry on item -- despite paying full freight for their seats! It was very nerve-wracking at our arrival destinations as these two items were not padlocked and were the very last to come on the conveyor belt."

Pros: "Good flight, excelent schedule"
Cons: "Flight Over sold (20 people)."

Pros: "Airline stewards were friendly and provided good service. Seats had the television screen in the seats instead of the monitors that come down from the ceiling. Everyone could choose what they wanted to watch."
Cons: "Flight was delayed but that worked to our advantage since our initial flight was delayed. We would have missed this one. Only a couple connecting flights were announced by the flight attendant and where to go. Ours was not mentioned and no direction given on where to find our gate. We had to go to an information booth that only told us somewhat how to get to the gate. It was a long distance and we weren't sure if we would make it or not. Need to improve communication with passengers."

Cons: "To start with I paid to check in my suitcase. But I change my mind and decided to have a cary on. when I arrived at the airport I told an agent that I wanted to bring my suitcase as carry-on and she said that it was too large. So I had to wait in line. When I finally fot to the counter the agent and the agent realized I had already paid. She said that I could try take my suitcase under my own responsibility because she thought security would send me back. I was very surprised to hear this because it is a computer case. I did not have any problems and was able to embark. The plane had not bern clean. The pocket underneath my table had a used kleenex and the table of the person seated next to my had coffee spilled. During the 5:50 hrs only once were we offer a drink. Really bad service for an international flight."

Cons: "30 minutes late"

Pros: "Excellent legroom, no hidden charges, nice friendly service, on time arrival, great price"

Pros: "The value for money"
Cons: "The fact you have to pay for Wi-Fi"

Cons: "Waited from scheduled boarding to when the flight was cancelled- 3 hours and then little help from Aero Mexico to rebook to final destination in a reasonable time. Was promised a full refund of cancelled booking with Aero Mexico and as of 4/17- 0"

Pros: "I couldn't believe that we actually got a meal on a flight and didn't have to pay for it. The airport was cold and I asked for a blanket when I got on the plane and was immediately handed a blanket which doesn't happen on other airlines I have flown on."

Pros: "While in board the entire cute was great."
Cons: "While checking in I had a horrible experience with "manager" Abel he was rude , uneducated , sarcastic ,ignorant and not professional at all. I had to pay for a bag I had checked in online and had no charges at the time and when I arrived at airport he/she would not listen to me and only kept saying "new policy" was implemented on the day I was traveling . Which I thought was very unfair and should have been told day I checked in online. When I asked for his name and poof of policy , he said very ignorant I don't have to give you that information! So do you wanna travel or not? Pay the $25 fee !! And when I told him he was rude and ignorant he threaten me with calling security!! Not taking in consideration he had 4 other angry passengers on the side waiting to pay a made up policy ."

Pros: "Flight was on time. Nice to have snacks and drinks for such a short flight. Smooth take off and landing."

Pros: "Your price was just right!!!! On time. Which was great Great pilot,,,,smooth ride."
Cons: "Seating was WAY too tight Way too many people with carry on luggage"

Pros: "Not much"
Cons: "Lost my luggage"

Pros: "The food the service in the airplane."
Cons: "My fly Chicago to Mexico it was two hours late"

Pros: "I enjoyed that my kids had a great movie selection and food."
Cons: "I absolutely found it ridiculous how they board the plane. They did it both times coming and going. They didn't call anyone by zone they just allowed anyone to board at any time so I was in row 9 and people in row 20 boarded before me. What sense did that make."

Pros: "Movies on board"
Cons: "Check in. The seats. The information provided by the crew. Food extremely basic. ....etc etc"

Pros: "Terrible because I was standing in the inner gate area waiting for my friend who had to run to immigration and the plane took off without anyone telling me. I was going to get on when it was ready to leave but didn't have the chance. When I went to the aeomexico ticket booth to get a new ticket they were going to charge me an exorbitant price so I went to American Airlines. I also had to sleep in Mexico City which cost Me an additional $550. All in all the missing of my flight cost me over $1000. I'm so mad about it. Lynn Fecteau 305-854-0891"

Pros: "Flight was fine. Good staff on board and nice food etc."
Cons: "Arrived at MEX to get through thousands of people at immigration and customs. Ended up missing my connection by a meer few minutes because of the sheer volume. Aeromexico could have waited a few mins for me as they knew I had arrived from London but didn't wait for me so I was rather annoyed by this. Aeromexico even agreed with me that the airport was overly busy so I think they should have accounted for this. To top it off I found out later that the connection flight had been delayed so not impressed,I'm sure they could have got me on board."

Pros: "Flight was fine. Good staff on board and nice food etc."
Cons: "Arrived at MEX to get through thousands of people at immigration and customs. Ended up missing my connection by a meer few minutes because of the sheer volume. Aeromexico could have waited a few mins for me as they knew I had arrived from London but didn't wait for me so I was rather annoyed by this. Aeromexico even agreed with me that the airport was overly busy so I think they should have accounted for this. To top it off I found out later that the connection flight had been delayed so not impressed,I'm sure they could have got me on board."

Pros: "Good service and very attentive crew. Aircraft new and clean."
Cons: "Screens don't move. Limited selection of movies and even fewer options for younger kids. Bag drop chaotic. Busy queues but very few personnel manning the desks."

Pros: "Nothing everything was bad"
Cons: "They charge me extra $$$$ for seat VIP. I never got those seats."

Pros: "Everything was great! Great seats and always available for you!!"

Cons: "Aeromexico tried to take each penny from you. They even tried to charge me for the second connection check-in luggage for a connection flight from South America (2 check in luggage allowed). Airport is a mess, service, food are poor, crews are not as professional compared to their US counter part."

Pros: "It was all good from Mexico to LA"

Pros: "Alaska air is great. Ice storm grounded us. Thanks for the electrical outlets. Waiting areas were crowded but seats were comfortable. There were enough seats for everyone waiting for delayed flights. Standby system was transparent. We could see where we were on the waiting list. Alaska knows how to board a plane and get people settled so the plane can take off."
Cons: "LA airport was hard to navigate."

Pros: "The flight was good, the food was good,"
Cons: "They didn't give me both boarding passes, and sent me to get my 2nd one in Mex city airport. No one was around to answer any questions, so I was left waiting, and missed my connection. They reticketed me, and hours later canceled that flight. They were very dull about it all, and slow and not really caring. I will tell everyone to be ready for Aeromexico to be very shabby in their processes. All Waiting Lines were about 1.5 hours -- each time. Even when I checked in coming BACK to nyc? I was third in line and it took 35 minutes. THIRD in line!!! Aeromexico is not concerned with customer service, at all."

Cons: "Reference comments above. I was traveling with a family of 14. Nightmare day. I'll never book with Aeromexico again."

Cons: "After 4 gate changes and 2 plane changes on a 12:45 am red ey.e, Aeromexico staff gave us no updates to be able to plan or manage our wait time. In total we stood for four hours being told by clueless staff that we would leave in 15 minutes every 15 minutes. This led to desperate passengers standing at our various gates for hours with no food and nowhere to go: one of the older passengers eventually fainted and hit her head on a row divider, to which the doe-eyed Aeromexico staff did nothing, not even to bring the woman (now on the floor) a pillow for her head. A horrible experience in customer service. I have complained directly to Aeromexico but naturally have received no response."

Cons: "Aeromexico failed on checking, failed on departure and failed on arrival. We arrived to LA with 3h delay and nobody assists us with our connection flight. We were first time in LA and we had to pickup luggage, to pass customs and to run to other terminal by 40 minutes."

Pros: "Everything was good I will come back to you."

Pros: "Nothing"
Cons: "I chose a package on the cheap flights that has a left hand side for choosing number of baggage which invariably inreases fare depending on the number of baggage and i choose 2 and paid for 2 baggage but the ticket came with 1 baggage and i contacted both by phone call, email and your website but did not get any fsvourable response. Had to pay again at the airport for the extra bag. This is highly unfair."

Pros: "Nothing."
Cons: "Our connecting flight was late and they next flight left 5min early?! WTF! We missed the flight by 3min. 10 other people missed the flight too. Now our whole day is blown waiting nearly 6hrs for next flight."

Pros: "Price, new plane, interactive system"

Pros: "Boarding process was very good"
Cons: "Uncomfortable seat, it recline only 10% Also, there was not have any personal screen to watch a movie"

Pros: "The flight personnel was upbeat and friendly and we were on time. I was very glad I made the connection"
Cons: "That we were not offered even water. I was very thirsty from my run from gates B 13 to Gate E25"

Pros: "Flight was on time."

Pros: "The crew was great! They did big effort to speak in Spanish! And also they are kind in every thing!"

Cons: "Staff were so rude"

Pros: "Spacious aircraft for a relatively short flight. I usually take a smaller aircraft that requires us to check our luggage. I'm reconsidering where I will have layovers now."
Cons: "Nothing"

Pros: "My flight was very good and I had no issues.I was very surprised how smooth everything went and I will be use kayak again."
Cons: "There was nothing to dislike.I will use kayak again I know that much"

Pros: "Great crew and new plane."
Cons: "The seats are so small and almost no leg room. Very uncomfortable."

Pros: "On time and very professional"

Pros: "Crew was exceptional (as usual), everything ran smoothly and on time."
Cons: "It doesn't make sense to board from the front of the plane backward. I know this is not an AA thing, but a way to make customers paying more feel more special by having the privilege of sitting on the plane longer...but it's really silly."

Pros: "Tiny airplane but single flght crew managed my and from what I could see fellow passengers needs commendably. Whilst I didn't like needing to hand in my carry on (without much warning so I didn't have time to pull out a magazine to read) on the plus side it was stored well as my suit carrier came out unscathed and you get your bags curb side as soon as the plane lands so you don't have to wait for the rest of the bags to unload."
Cons: "Because the airplane is so small there is not much room to move in the aisle (thankfully most people just sat down for the short flight), also you have to hand in your carry on baggage so that it is stored with the main bags."

Pros: "Entertainment system in Economy is really good, big screens and also plug point and usb points for charging."
Cons: "Aisle is cramped so that you get nudged when trolley is being carted up and down. Food was pretty rubbish most of mine went to the bin (this is a terrible waste, rather not get served this and bring my own on board)."

Cons: "Had a middle seat and didn't have the option to pick another seat without paying over 250 USD"

Pros: "smooth check in and boarding etc"
Cons: "Wifi wasn't working so no entertainment"

Pros: "Seats were very roomy, both in with and legroom. The whole flight experience was good."
Cons: "Headphones on a short-haul flight were used and we're clearly dirty with dust. Drinks on the flight are quite particular. There were people who asked for beer and got a can, others who asked for the same got just half of the can."

Cons: "Dry / borderline rude staff and hostess. Dated plane. Tiny seats. But that is pretty much the baseline of airlines in the US. When will carriers start to take note from International carriers..leaps and bounds ahead."

Pros: "The entertainment was updated and refreshing."
Cons: "Snacks was only pretzel"

Pros: "Good"
Cons: "Service"

Pros: "Short flight times, lovely staff , food and wine ok, not so crowded so more space"

Pros: "Free checked bag"
Cons: "2 hour delay No food to buy or drinks"

Pros: "comfortable"

Pros: "Eventually we made it"
Cons: "Plane was delayed because a door wasn't working (old). Business class entertainment was a tablet that was collected an hour before we landed. Food was very bland."

Pros: "Our flight was cancelled"
Cons: "Our flight was cancelled And rescheduled and we were not notified. We missed our flight. The next flight was the following day. We missed a day of vacation and $500 a day hotel fees. We felt we should be reimbursed for our flight but the person we talked to wasn't too helpful."

Pros: "My wife and I have flown on many airlines. This was one of our best experiences. All the staff that we came across were ridiculously helpful and very understanding. Despite us getting held up in traffic and running quite late, staff members of both American Airlines and Qantas were extremely calming and reassuring the whole way through. Flight was extremely comfortable and entertainment was fantastic. Made the trip really easy."
Cons: "Food wasn't the greatest. Barely touched the breakfast and dinner meal. Supposedly the flight had free wifi, but I honestly couldn't eat that to work for me."

Pros: "not a lot"
Cons: "flights were re-scheduled and therefore had to travel a day early causing overnight expenses in NY. Re-scheduled flight was also delayed by an hour!"

Pros: "New regional jet Efficient boarding"

Pros: "Their customer service sucks."
Cons: "Their customer service sucks."

Pros: "Boarding the plane from the back first saved longer queues. Unfortunately people cheat and the boarding officers don't send them back to the right queue. Toilets were clean. Staff excellent. I was glad all my flights were stuffed to the gunnels. Presumably that is best for the environment rather than lots of planes with fewer passengers in each."
Cons: "Passport control with new computer ID checks was fast. Baggage was slow coming. I booked through Netflights and they didn't book me a good seat. If I could have changed it myself they should have told me. On the way to Tampa on 3rd March I couldn't check in within 24 hours and had to wait half an hour while they changed our plane. BA used to do short science programmes which I loved. Shame these have finished."

Pros: "The staff were amazing. Very accommodating and with great dispositions. Boarding was easy."
Cons: "For an international flight the seats were extremely tiny and the plane itself only had a few tv screens posted in the middle of the plane so everyone had to watch the same thing."

Pros: "Fabulous crew and service, absolutely fantastic."
Cons: "Having to get off!"

Cons: "They lost 1 of 4 bags."

Cons: "The quality of the plane was a real shock after the excellence of the others on this holiday. It was impossible to sleep which was really needed on this particular leg of our journey. I asked if there was a spare pillow because I had a bad back and needed lumbar support. Also we paid a lot extra to book our seats and I could really not see why. I assume it was for the pleasure of sitting together!"

Pros: "I liked that there were no stops."
Cons: "I had an instant panic attack when our flight was delayed because a box cutter was found under a seat on the flight that just arrived. I get honesty, but I was seriously reconsidering getting on the plane, because what if they missed something? I was working out in my head what would happen to our pets if we died on this flight, because we don't have a will yet."

Pros: "The professionalism of the pilots in handling the extremely rough weather during the flight"
Cons: "The meal of a turkey sandwich on dry bread was forgettable . They are co - shared with Qantas and could learn a lot about providing a decent meal on a long expensive flight"

Pros: "That it went smooth and had room on the flight. Crew was good."
Cons: "Need more than just pretzels on the plane to give out"

Pros: "Quick load, full flight, courteous crew."
Cons: "As the norm, American Airlines once again did not have their numbers prior to departure. Upon arrival American Airlines did not have a gate readily available for us. This caused a delay in arrival and a delay in departure. American Airlines is renowned for this type of treatment. I had hoped it would improve when US Airways had acquired them. Unfortunately, such is not the case. You can do better."

Pros: "Flights were on time. Airport was clean."

Pros: "Good experience all around."
Cons: "15 minutes late. No big deal though"

Pros: "Non"
Cons: "I could not change the flight with less payment so I missed the flight and booked another one."

Pros: "The Boeing 777 200 was refurbished with the new business class pods"
Cons: "Modern cabin space"

Pros: "The fact I made the flight"
Cons: "Nearly missing the flight that my luggage did not arrive with me that I had to go back to airport 6 hours later to get it!!!!!"

Pros: "Ricardo (flight attendant) was absolutely amazing. Extremely helpful."
Cons: "This was the second time this year I flew American Airlines And it wasn't satisfying. The first time (April) the crew was late which made me late to my connecting flight in which there were no more flights to my destination for the rest of the day (Jamaica) had to spend the night in Miami and miss a very important meeting. The second flight from Miami to NY 8/22 was delayed twice in which Im still not sure why but i had to deal with other angry passengers and they're rudeness which made my experience bad. I want American Airlines to be great. I just want to fly with them without a problem for once. JetBlue always gets it right"

Pros: "I got to my destination safely. That's about the only good thing."
Cons: "The flight was delayed 4 times. The airline was not very helpful during times of delay - normally airlines would offer food or drink vouchers - none of that. The flight was delayed for a total of 4 hours. When I arrived into LAX, I had requested if I could go on an earlier flight if there was space (rather than catching the later one - an hour later). They asked me to pay $200 to change it. Fair enough if you want to charge me for a change of ticket - but then the plane that I was supposed to go on got delayed for 3 hours and you don't offer any sort of compensation - thats really not something I expect from American Airlines"

Pros: "The flight was very comfortable. The seats were very roomy. Boarding process was seamless. Staff were friendly and helpful"
Cons: "I had asked for a vegetarian meal when I booked the tickets - this request didn't come through on my booking. I asked again at check-in, they informed me I should have called 24 hours before and organised it. Luckily the flight had vegetarian meal options onboard so I did not starve. The movie selection was not the best. The entertainment unit itself was really good however."

Cons: "Cancelled flight, not notified in timely manner. Delayed Five hours due to be placed on connecting flights instead of a direct flight which is what I paid for."

Pros: "Nothing"
Cons: "My connecting flight I was not able to make it due to my initial flight being late so the soonest flight I could have gotten is one 12 hours later."

Cons: "I do not understand when a global carrier knows the plane will not arrive the next day that they do not find a suitable replacement. The plane interior was outdated!"

Pros: "At fisrt the flight was over booked. Once we had boarded their was a technical issues with the aircraft, we had to sit in our aiys with nothing to do for just under 2 hours. With this delay in mind their was no form of a free drink as a mini compensation. They had no choice of food."

Pros: "The ciabatta buns served with the regular meals, looked lovely, as did the regular meat meals. Unfortunately, I ordered the Hindu Vegetarian meal."
Cons: "Usually the Hindu Vegetarian meals are quite nice, but these ones were not. I have eaten a lot of Indian and Middle Eastern food, and I could not identify what this was supposed to be. The basmati rice had the consistency of oatmeal. The first meal was tasteless and the second meal had too much hot spice, but still no flavour. The bread they gave with the meal was tiny and tasteless compared to the lovely ciabatta rolls served with the regular meals."

Pros: "The food was great, service was excellent, and entertainment selection was awesome."
Cons: "Would've appreciated more legroom, but the same can be said for just about any airline."

Pros: "Friendly efficient staff"
Cons: "The plane was a bit dated so the seats were smaller the Luthansa"

Pros: "Free food and beverages"
Cons: "No snacks between meals"

Pros: "Three meal provided. Polite crew. Good customer service. More limited weight for the carry on. Generous for the excess size or weigh the baggage."
Cons: "Not enough Asian movie since this fight is to Hong Kong. Seat and space is not big enough."

Cons: "check in staff was unable to though tag me luggage onto an onward Emirates flight from Toronto. Not sure if this was a lack of knowledge or limitations of the check in system. Seat options provided at the time showed only middle seats as available all other sets were showing booked or required pay-up premiums...Air Canada's website had a whole host of end seats available...."

Pros: "On time, smooth, nice crew."
Cons: "I don't like the fakt you have to pay for food on not so short flight( over 5 hours). Addicionaly, pay machines are apparently old fashion because they only take Visa. I can pay with my Master Card anywhere else in the world but Air Canada."

Pros: "Large comfortable seats."
Cons: "You now have to pay for drinks on British Airways flights"

Cons: "As per delaying of Cathy Dragon flight, I missed the flight back to Canada. Can you please give me a hand?"

Pros: "Good boarding time, though the passengers were disorganized. It's not air Canada's fault. Even in the snow, we made good time to the destination."
Cons: "There was not enough room for many people's carry on items and staff did not help find space. Most of the passengers would not put their small bags under the seats so passengers with big bags had no choice but to give up foot space completely. Carry on limits should be better enforced."

Pros: "Overall very very good - could offer more water throughout flight."

Cons: "Pressed the service bell mutiple over 30 minutes, no one came. Had to get out of my seat and walk to the back of the plane where I found all the attendants having a chat. Not even a sorry from them."

Pros: "The seats were unbelievably squishy. And the crew was quite rough."

Pros: "Flight was good. Left a bit late but made up time"
Cons: "Security took nearly an hour to get through even though it didn't look very busy."

Cons: "I called customer service to ask questions about the meal options, and for both flights (14.5 hrs) they signed me up for the wrong meals! The staff on the first flight was extremely rude and unhelpful, and refused to let me eat any of the extra meals. Making matters worse, I had asked customer service when I called if they sell food on the flight, which I was told yes. This turned out to be untrue. I had to survive the 14.5 hour flight by only eating 3 tiny bags of pretzels. I sent an email to customer service to complain about this (can't do this over the phone), and didn't hear back for more than a month. On my return international flight, I was AGAIN signed up for the wrong meal (vegan) even though I specifically went over my dietary preference (vegetarian, eats eggs and dairy). Then my luggage was left in Vancouver while I made my way to Sydney, so I had to wear the same clothes for over 72 hrs while the airline "apologized" with giving me only $50. I finally got someone to respond to my complaints when I tweeted them, and their response was that I selected the vegan food option...NOPE, and that's not an apology. I will not fly them again. (PS: they don't give eye masks or toothbrush/toothpaste on international flights even though other airlines do, and their selection of movies/TV shows is about half of other airlines)"

Pros: "Food ok crew and staff very helpful"

Pros: "screen and interface"
Cons: "back of seat/head rest uncomfortable, average food in very small quantities films not refreshed fast enough, same in and out flights"

Pros: "Short flight. Simple. Smooth."
Cons: "There was a short delay because crew was caught up in security."

Cons: "Flight out of Newark delayed so we were going to miss the connection. We were rebooked to fly via London but we lost 6 hours in Rome. Air Canada attendant at Newark said the flight was always delayed and passengers regularly needed to be rebooked. You should recommend air Canada cancels selling this itinerary or bringing the Newark flight forward to de risk any delays"

Pros: "Very comfortable flight - had the luxury of a row to myself in economy. Food and drink service was great and the crew were very friendly. The 787 is a pleasure to fly on."
Cons: "More movies and TV - flew with Air Canada 6 times in 6 weeks so I was starting to run out of entertainment options."

Pros: "Excellent flight"
Cons: "All good"

Pros: "Clean aircraft."
Cons: "Seats being marked @ $ 16 and $42 upto 24 hours before flight"

Pros: "I liked the streaming entertainment I enjoyed the friendliness of the crew I was pleased with the Canada air app allowing check-in and tracking of flight"
Cons: "The comfortability of the flight was poor. Both my wife and I were too uncomfortable to be able to sleep on out more than 9 hour flight. Leg room bad, seats uncomfortable."

Cons: "Not offered earphones"

Pros: "once i got through checking in everything was ok"
Cons: "if i knew the name of the man i talked to at checkin i would make a complaint specifically about him. i lost my passport a few days before coming home and went to the united states consulate where they told me to bring a printed copy of my passport and the united states boarding patrol would let me back into the united states. the man at the checkin didn't want to let me through to even speak to the united states border patrol and told me the consulate was wrong. i almost missed my flight because of his stubborn arrogance. once past him i was able to explain what happened and show what identification I had and everyone was very nice to me."

Pros: "service staff were nice"
Cons: "didn't like that bags cost USD25 extra. USD10 should be the cost."

Pros: "Crew was nice and very helpful.. Nice selection of movies.."
Cons: "Food could be improved.. no flavor and it looked over cooked.. Drinking cups could be switched to paper cups.. or recycled one's.. Packaging and overall rubbish could also be reduced. 777 seats were to narrow.. bigger seats are a must for such long flights. Internet access could be free.. with a limit of course.."

Cons: "The plane was up and down twice when it landfall."

Pros: "On time, excellent flight."
Cons: "There was only a very limited choice of movies to select from."

Cons: "Bread dry and no choice . Fresh fruit would be refreshing"

Pros: "Flight attendants were very helpful and nice. I saw some passenger asked a sort of unreasonable request (she wanted to switch chicken to beef after she already had several bites), but our flight attendant dealt with her very well."
Cons: "Air Canada: We didn't have a TV screen. We are suggested to use our cell or tablet to use apps. but I only had cell phone. Selection of movie is so poor. I wanted to watch Japanese movies, as I always catch Japanese movie on the way to there, but the selection of movies was mainly kids movie and not targeted to adults."

Pros: "On board facilities and service"

Cons: "My tv screen froze and when a meal was served I let the flight attendant know. She said they would reset it. An hour later it hadn't been reset. I turned on my call light. No one ever came. A male flight attendant proceeded to chat with a woman about hockey for a half hour or more and ignored my light. He went away for a bit and came back and chatted some more. For the last 3 plus hours of the flight my screen didn't work."

Pros: "Staff was courteous and professional. Food was not bad. I could never get a coffee, because they are not allowed to serve hot drinks when the seatbelt sign is on, which it was for minor turbulence during both the dinner and snack service. Would have been nice if they came around again after the turbulence ended for those who wanted hot drinks, but this is just a minor complaint."

Pros: "There were some pretty recent movies and some older ones that I remember watching when I was younger. Both options were good."
Cons: "Despite there being both new and older movies, there seemed to be a limited number of movies and shows. I feel like there could have been more, but it might be just me."

Pros: "I got to where I was going."
Cons: "Air Canada acts like a European low fare airline when it is actually just a major domestic carrier that nickels and dimes for everything and charges full cost."

Pros: "The flight was smooth and pleasant . The crew is friendly and acoomodating. the fligt back to Edmonton was on time. Boarding was smooth and fast."
Cons: "Flight to Vancouver was delayed for half an hour. It's a good thing I didn't have a connecting flight to catch."

Pros: "Flight was cancelled , in fact just the flight number was changed but we receive no notification of this change. So it tool ringing the call centre & waiting 20mn to find out the above."""

Pros: "The crew was polite and helpful, good entertainment choices."
Cons: "We are retired adults and seated with at least a dozen young children around us, it was so loud. The two year old next to me kicked me off and on the whole flight."

Pros: "Efficient and pleasant cabin crew. Smooth flight home - Vancouver to Sydney. Reasonable leg room in Economy section. Hassle free boarding procedures - we used electronic boarding passes. Food was served hot & in a timely fashion - reasonable quality for airline meals. The frequent offers of beverages was appreciated. A variety of recent release movies available. Good cross section of music."

Cons: "When did Air Canada stop providing meals on international flights? It was my first time flying in/out of Newark on Air Canada and was surprised I had to purchase food on an international flight. Chicken noodle soup in a cup was $3, was about the only thing that looked reasonable on the menu."

Pros: "good flight, no issues. Enthusiastic Air Canada rouge staff."

Cons: "Flight was delayed two hours due to maintenance issues"

Pros: "Movie selection was awesome, got to see Spectre"

Pros: "The entertainment system was great - good selection, and I really appreciated the ability to make a list of what I wanted to watch"

Pros: "Price"
Cons: "Plane was shaking a lot due to turbulence half an hour before the arriving It caused nausea for me, my SO, and many customers. I personally thought that it was worse than a roller coaster."

Pros: "Entertainment was decent, and one of the crew members was very kind. The others seemed overworked."
Cons: "Flight was delayed two hours for maintenance, which was better than flying with a maintenance problem. Would have appreciated better information/communication about the delay."

Cons: "Not enough workers. Flight crews so stressed that they ignored passengers."

Pros: "Only liked the salads, buns, deserts and drinks."
Cons: "The main courses have too much unusual sauce on the rice and/chicken."

Cons: "Because the flight to Houston sat on the tarmac for so long, no one was able to get food in the airport before boarding this flight. I was at the back of the plane and there was NO fresh food available once the flight attendants reached the last 6-10 rows. Unacceptable that there is not enough food options for all passengers. By the time I landed in Panama, I had not eaten for 13 hours."

Pros: "It was a sparsely populated flight, I was able to lay down and sleep, very nice!"
Cons: "No problems, al was fine and I slept very well. No complaints!"

Cons: "several people assigned to the same seats, mine included. lots of last minute moving around."

Pros: "Small plane"
Cons: "Air con too cold. Freezing inside the plane"

Pros: "I like everything!!everyone was so nice that it makes you feel so welcome and that you're like in home!!!"

Cons: "Flight was delayed, causing major inconveniences, especially as I was on my way to a funeral Only compensation was a food/beverage voucher equal to the value of 5 Swiss Francs, enough to buy a bottle of water despite HOURS wasted"

Pros: "Flight was delayed but arrived only 1/2 hour later. Check in was smooth. Plane was rather old and not enough leg space."

Cons: "Flight was delayed but this was due to weather conditions."

Pros: "Quick-ish boarding"
Cons: "No food. No entertainment. No power. Garbage, lowest rung "bus in the sky" service"

Cons: "There was a grumpy mail air host. Vegetarian option was offered to everyone and hence none left for reminder of journey"

Pros: "Boarding was fast and easy. Crew was kind to allow me to use an empty seat in the middle row and get more space. Managed to connect to onboard entertainment with a tablet and avoided to use the tiny screen that still exists on United's 767s."
Cons: "Food was a bit tasteless."

Pros: "Nothing much"
Cons: "Your refund or rescheduling policies."

Pros: "Finally arriving at the destination."
Cons: "We were stranded in Newark with little to no air conditioning in 90 degree heat. Our flight was delayed 9 HOURS. I lost an entire day of my family's vacation because of United Airlines and their massive blunder. They said it was because there was no air conditioning, but at the same time they said their crew clocked out and we had to wait for new personnel to man the plane. I find it hard to believe that this couldn't be foreseen and avoided. By the time we finally got our crew, we then had to await for a storm to pass, and then 40 other planes had to take off first. All United offered in apology were $10 vouchers that expire in two days, and a free drink on the plane."

Pros: "It had been years since we last flew UNITED. Honestly, we were a bit apprehensive after learning of friends' negative experiences but we moved forward with our plan. The flight was smooth, and ahead of schedule and the crew was totally on top of their game. SPOT ON!"
Cons: "If I would make ANY suggestion, it would be to load people from the back of the plane to expedite loading. Your current 'zone' approach results in lots of waiting for passengers lo sitting in the back....as the front passenger's mess around, trying to get themselves situated...CLUELESS that there are a hundred others WAITING in the aisle, as they tussle with their sweaters, purses, tech equipment, etc. (if you get my gist!). Just something to consider....."

Pros: "On time and friendly to Portland as always."

Pros: "Once in the air the flight was great."
Cons: "1/2 hr before boarding should have occurred we were notified of a delay- 1/2 hr. I knew I was going to miss my connection and asked, and told if I did they would put me on the next one out an hr later, but could not nor would not address it until necessary. When we arrived, they informed me of the gate to go to... which we ran to... and when we got to there were told the plane left 15 minutes ago."

Pros: "Friendly and accommodating flight attendants."
Cons: "awful handling of the flight delay with lack of info and updates. We were told we were boarding in twenty minutes for four hours."

Cons: "there was no in-flight entertainment."

Cons: "We booked with Air Canada but it was actually United. The flight was delayed five hours. This always happens with United and they seldom provide explanations or updates."

Cons: "Purchased tickets 4 months before this flight for a departure time of 6:05pm. Tried to check in and check baggage at 9:30am but was turned away saying I could only check in 3 hrs prior to my flight. Came back at 3:00pm to check-in and they could not find my information. An hour later they find out that they cancelled the flight and moved my departure time to 8:25am for that day. They say they emailed 3 times in May but I never got it (I'm a bit crazy about my email staying clean) so they say it might have went in to my spam folder due to they types of emails they send to customers. They only kept repeating that they notified me so there is nothing they could do. I ended up going to Air Canada to get a flight to PHX the next day. No apology, no help, no hotel for the night...Terrible experience by United. They gave me a customer relations group contact information to follow up with for complaint but since they sent me the 3 emails in May about the change, they have no liability to fix the situation."

Pros: "Another normal flight."
Cons: "Check in troubles. Couldn't check in online. Agents had some trouble locating our reservations. Security was a lengthy process. Big brother type operation going through customs."

Pros: "Great flight with no issues or any problems. Flight on time, luggage transfer was fine, crew pleasant and helpful. Smooth sailing."
Cons: "We don't take advantage of entertainment on board."

Cons: "Constant 5 - 30 minute email updates stating flight delay. The delayed started at 30 minutes and ended in being 3 hours. The stated reason changed just as frequently."

Pros: "Crew and services"
Cons: "in flight movies were not free while most other airlines offer passenger free in flight entertainment."

Cons: "Please read above--I was standing at the gate waiting to board when the gate rep told me and another passenger there was only one seat left--on a flight I was confirmed on! The other passenger said he had a family obligation and the rep handed him the last ticket before I could get a word out. I felt so disrespected and like my business and money meant nothing to United. Then began my saga to get to Portland. Unbelievable."

Cons: "Upon arrival the flight attendant left me stranded on the tarmack without a wheelchair for 20 minutes. I have serious balance issues and was terrified. My connection was very tight and I barely made my plane to Portland. The pilot finally saw the problem and got the assistance I needed. This was the most frightening wheelchair experience I have even had."

Pros: "I wish I would have caught her name but the staff member at the boarding gate was fabulous! She is someone I would want representing my company."
Cons: "The wafer served with the beverage & my seat assignment stunk."

Pros: "I had no complications before/during this flight. It was as if the air travel angels were smiling down on me, making little decisions like, "Sure. Give her that rare luxury of having no one sitting beside her... twice in a row. And toss in not one, but two of those United Airlines cookies." (Those cookies are sooooo good.) Really, at the moment, I can think of nothing anyone could've done any better."
Cons: "N/A"

Pros: "There were empty seats and the very polite flight attendant offered for me to move without me having to ask."
Cons: "I arrived at my final destination and walked to baggage claim. I was just standing there waiting when a young girl walked by me in a uniform and said rudely and almost annoyed, "do you have a question". I replied that I was waiting on my bag. She then said these are it and I said so my bag has been lost? Without any empathy AT ALL she again, rudely and now most definitely annoyed said Do you have your bag tag? I said yes and she proceeded to walk away to a corner office. I assumed I was to follow. She took my tag, no communication at all from her, I said what are you doing and she replied I have to file a claim. She then proceeded to tell me that Newark Airport was horrible and never travel through there if I know what's good for me. This was extremely unprofessional. I was simply wanting some guidance from her on what to expect etc. I had to ask her what my next steps were. She handed me a flyer and said if I had any questions to call baggage information listed on the pamphlet. I left. The next day at about 1 p.m. I called the number and the update said my bag had left the airport and was out for delivery. Keep in mind that I had to work the next day after the airline losing my bag and had to purchase shower items etc due to them being in my lost bag. Portland jetport and my home address is less than 40 minutes apart, yet my bag did not arrive at my home until 8:30 p.m. and I'm also not confident it would have ever arrived because I called around 7 p.m. and spoke with someone who called the delivery service to ask their ETA. I paid $25 to check my bag and yet it was lost. What did I pay for?! If I can help it, I will NEVER fly United again and I'll be certain to tell everyone I know about my experience with this airline."

Pros: "The flight attendants were really courteous and friendly."
Cons: "There was not anything that I did not like"

Pros: "Headphone slot. Free wifi"
Cons: "Tight seats in coach..expected"

Cons: "Did know till we got on the flight that if we wanted entertainment that we had to down load a appt. so that was annoying."

Pros: "Not much to like about United these days, just basic cattle car service and nickel and dime you for everything."
Cons: "Cramped seats, poor entertainment choices, basic uncomfortable seating."

Cons: "For an international flight, we had to pay for meals and for entertainment."

Pros: "All good"

Cons: "Didn't fly this leg on United, but rather on Air Canada."

Pros: "Gate Crew in YVR was very courteous"
Cons: "Deadheading pilots throwing large carry on in front rows but sitting in back rows. Really guys?"

Pros: "It ending"
Cons: "I don't even know where to begin. Horrible flight with two obnoxious dunk clowns that kept this red eye flight awake. Because they were loud and obnoxious they got all the service on the flight. The way they acted, very inappropriately to another passenger, and sneaking booze from their carry on-Wished there was an air marshal on the flight. Won't be flying United again."

Pros: "The plane was clean, left on time and arrived early. Expecting that there were too many carry on bags, they offered to check some bags at the gate for no additional cost."
Cons: "The snacks were a waste of time. The charge for the entertainment system is based on the published flying time but since those are overstated to improve on time performance, the entertainment charge was excessive."

Pros: "Kayak was not aware that my flight was changed to another airline. Great notification!!!!!"

Cons: "I was in the very back seat, and the lady in front of me had her seat leaned back the entire time. I had no room, and was extremely uncomfortable"

Pros: "The crew was very helpful"
Cons: "The fiesta packet of food is terrible, the coffee creamer was curdled in 3 different cups that I tried"

Pros: "I like boarding, crew and the comfort ."

Pros: "There was a medical emergency on board and the crew, especially the African American stewardess is to be commended for her (their) responsiveness. The flight was pleasant, however I could not give an excellent rating. To give an excellent rating would meant his flight or airline stood out above all others."

Cons: "Very tight seating, lack of wifi entertainment on a 4 hour flight is despicable"

Pros: "poor airline with bad time and no accomodation"

Cons: "Deverted to Newark to get to portland"

Pros: "Very polite, upbeat crew"
Cons: "Newark airport a mess!"

Pros: "Distinguished service by the BusinessFirst flight attendants made this a very enjoyable flight. The menu was just right for a daytime service and the wine pairings were superb. And we were right on schedule."

Cons: "Our flight arrived 20m late, as did my wife on the same flight three nights earlier."