Everything was above expectations!
The seets are too small it wasn’t comfortable
No entertainment although TV screens on during flight.
My bags never arrived to Beirut.
The food was good the movie selections needs improvement!
Pros: "The boarding, comfort and crew were excellent. Everything is very organized and professional."
Cons: "I had a 12 hour layover in Istanbul. The hotel was great and I appreciated the good food and rest. However, it took nearly an hour each way to the hotel. I think it would be great if Istanbul airways cooperated with the Yotel so transit passengers could stay in the airport. They helped me to get a visa and they say it will be reimbursed, but all of those things took time when I was so exhausted after a long flight. Overall, it was wonderful to have that opportunity to rest and shower on a long wait, but it would be even better if it was closer and it was clear ahead of time that a visa would be needed."
Pros: "it is a nice program it's wonderful for flying out good price on for totally is excellent website"
Pros: "The flight departure was on time"
Pros: "Crew was very good and the food excellent."
Cons: "Seat space is a little small."
Pros: "The crew was great and loved the meal given during flight."
Pros: "Food, clean plane, Nice staff"
Pros: "The crew was really friendly and responsive. Boarding was easy and hassle free because Business class passengers had to go through a seperate gate to board."
Cons: "The food was OK, especially the appetizer as it was all cheese and since I dont like cheese, I rate it poor. The inflight entertainment was good but there was a lack of choices in music and tv shows."
Cons: "We didn't get anywhere cause we didnt have visas."
Cons: "We stood in line for a while, when it was our turn to check in they told us we were in the wrong line, unfortunately we didn’t saw a sign that told us that we had to be somewhere else because we were flying to Israel. At our second check in the guy at the desk was very unfriendly. Not something you think oh he is happy he could help us. Not at all. He was very grumpy"
Pros: "Food was good conpared to other airline companies. Entertainment was good too, lot of choice."
Cons: "Some flight attendants were impatient/looked unhappy."
Pros: "The food was great; the service impeccable!"
Pros: "I liked nothing about my flight."
Cons: "It was extremely hot on a 10-hour flight. Crew was not friendly, almost rude. Seat space was VERY tight."
Cons: "The gate from Boston to Cairo in Istanbul is too far away. My plane left Boston one hour late so I had only about 50 mn to run from gate 200 to gate 712. Also in Boston the called all the family with children from business AND from economy to board first the we the Business we started to boarded after which was one hour after boarding time. That was REDICULOUS. Turkish Airline team was so slow and unprofessional unlike the team in Istanbul. But on the plane the service and food was excellent. Mervat Ali"
Pros: "I liked the idea of offering a tour of Istanbul during long connections that Turkish airlines offer. The tour that I went on was a 2.5 hour bus ride with sightseeing from the window mostly - still it was very nice. The people organizing passengers in groups for the tour in the airport however were not so nice. When I said "I have a question", the guy literally ROLLED HIS EYES at me."
Cons: "The crew was somewhat rude and unwelcoming, both in the plane and on the ground. The seat is not comfortable in comparison with other transatlantic flights - somehow the crew and the seats were so much better on my connecting TK flight within Europe."
Pros: "Staff was nice and the food was good"
Cons: "We were 2 hours late taking off with no communications. The seats aren't strongly comfortable either"
Pros: "Meals, drinks, movies, night kits, blankets, pillows, all included in ptice."
Pros: "New and clean aircraft, very good cabin crew and service."
Pros: "The plane was better then the usual"
Pros: "All of it best flying experience to date"
Pros: "Crew, entertainment, boarding"
Cons: "I had a stop in Istanbul airport and a change of planes The first plane although much larger than the second the set leg room was very tight, for 186cm tall person it was a disaster The second plane however had better leg room and was more comfortable than the first"
Pros: "Everyone was friendly and helpful, even though we are English speakers. Check-in was quick and efficient. Cabin crew was constantly in motion with food, drinks and refills. The temperature of the plane was perfect. The takeoff and landing was smooth. The food was good and there was plenty of it, even though it was a short flight."
Cons: "We liked everything."
Pros: "I appreciate the food service -- receiving two full meals for the 12-hour flight is critical to maintaining a relatively good mood."
Cons: "I didn't like that the ticket desk doesn't know the regulations on what deices are or are not allowed on the aircraft. I really didn't like having my e-reader taken away from me when changing planes in Istanbul (with no explanation as to what was happening or how I'd get it back) nor the fact that over 200 people had to pick up devices at JFK and only two employees were retrieving them."
Cons: "Didn't get to Instanbul or my destination of Budapest. There were mechanical Issues that I was told were weather issues. I was delayed over 12 hours, missed two connections and given the runaround about getting a place to stay for the night. The shuttle service provided took another hour at 2am! $47 to cover four meals and no mention of flight credit on my first leg for the HUGE inconvenience. A direct flight to Budapest a 27 hours after the fact is the best they could do and wanted to charge me a change fee too!! My vacation is cut short by this mess and my travel companions already in country are waiting on me to get their trip started. I will not be using Air Canada or Turkish air until they can communicate between one another and provide at least average customer service. So, it's safe to say that it will be the 12th of NEVER when I fly Air Canada"
Pros: "Finally getting to New York after they let my 1st connecting flight leave without us and the other dozen or so passengers that were supposed to be on that flight to JFK."
Cons: "Everything else was awful. Due to the previous flight being late arriving/departing we got to Istanbul late then they couldn't park the plane to de-board. We missed our connection and were stuck in Istanbul for an entire day. The customer service related to this mistake were awful, blaming us, telling us it wasn't their problem, and constantly trying to get refer us to another representative or their website rather than attempt to resolve the issues. Worst flight experience I've ever had."
Pros: "Food, Friendly and attentive staff and air hostesses"
Cons: "The seats are extremely uncomfortable, the economy legroom is only good for a person shorter than 5 feet, the seat cushions lack good padding and comfort."
Pros: "Could put a bag under the seat. Advanced AV options. Food was OK."
Cons: "Cabin was too hot. I complained and they adjusted it. The seat really doesn't go back much at all."
Cons: "Headphone output didn't function so entertainment was pretty useless. Very slow food/drink service since only one attendant operates each cart."
Pros: "Every thing was excellent"
Pros: "Excellent price, customer service & we enjoyed it. Thank you."
Pros: "Once on the plane everything was fine."
Cons: "My first flight was changed. Only one email was send about that change. It got lost in some other emails so I didn't see it. But I did not receive any other update or reminder. So I had figure out how to change all of my flights from there to Kansas in the States. All with bad internet service and unhelpful costomer service. And having to deal with two unexpected long layovers. All that to say, sending periodic emails is important especially if the flight had been changed."
Pros: "Sadly, nothing."
Cons: "Service Attitude of staff at Istanbul airport, no one wants to help Delays No options if a flight is missed Wrong information Visa machines at airport don't work"
Pros: "The service was okay."
Cons: "There was a woman sitting behind me with a loud child that kept kicking my chair."
Pros: "Because it was my first time on Turkish Airlines I was a bit apprehensive but the experience was very positive. The crew was friendly, the service good, the food very good and the entertainment excellent. All my flights left on time and arrive on time or earlier. The airplane, an Airbus 300, was new and comfortable."
Cons: "The boarding process at Istanbul was a bit chaotic but the flight left on time. I guess the airport personnel knew what they were doing. Istanbul airport is big and modern. There a lot of nice shops, including Duty Free. One annoying thing was the large number of airport employees using these motorized transports, I.e. wheelchairs, bipeds, tricycles, etc, going at high speed. If you don't get out of their way they will run you over!"
Pros: "Good Food, Comfortable Seats & Good Entertainment Options"
Pros: "Very pleased with the entertainment on board, the crews was very helpful and efficent"
Cons: "my meal from BKK to Istanbul was served cold ( eggs and spinach ) they forgot to heat it up."
Pros: "The wheelchair crew took my old mother of 70yr old njoh rose enjoh all the way to connect Zurich flight when she highlighted from Chicago O'hare flight to Istanbul. I give kudos to the wheelchair team at A300 Istanbul international airport atuku"
Pros: "came home with 2 broken bags, hard to talk to anybody, emailing back and forth since then to replace them, so far offered much cheaper bags and om top of this, a lot of paper work needed to claim those 2 cheaper replacement !!!"
Cons: "very tight seats for 12+ hours across Atlantic flight, old planes, somewhat unfriendly attendants."
Pros: "On time"
Cons: "Had to wait 1 week for the money to be unblocked which affected my vacation"
Pros: "I love the touchdown, of the smoothest ive experienced. It was a long journey but a comfy one. Great job turkish airlines."
Pros: "Flight attendants have a great attitude and are very helpful. Clean interiors, nice seats."