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- There is no major airport in Grindelwald. It is instead served by Zurich Airport.
- Looking for cheap airfare to Grindelwald? 25% of our users found tickets to Grindelwald for the following prices or less: From Ottawa C$ 502 one-way - C$ 919 round-trip, from Vancouver Intl C$ 778 one-way - C$ 1,001 round-trip, from Calgary C$ 1,054 one-way - C$ 1,370 round-trip
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- High season is considered to be January, November and December. The cheapest month to fly from Canada is February.
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Top 5 airlines flying to Grindelwald
Scores according to KAYAK customer reviews8.0
SWISSOverall score based on 8938 reviews
8.2Boarding
7.8Comfort
8.6Crew
7.7Entertainment
7.9Food
Pros: "Delay was for 30 min"
Cons: "The seats are small with very little leg room"
Pros: "The meals were awesome, flight great!"
Pros: "Crew was perfectly fine."
Cons: "Departure time was delayed due to over crowding in Zurich airport. Info on connecting flights and transfer requirements was insufficient, no offer to help those with tight connections, e.g., by trying to seat them at front of plane or help them get off faster. Missed connecting flight as a result!!"
Pros: "The crew was quite pleasant and friendly - very accomodating"
Cons: "Entertainment system is outdated, the food was only passable. The chocolate was nice"
Cons: "70’ late on a 45’ flight"
Pros: "Excellent service from the crew and prices were good."
Cons: "The seats seem to have gotten smaller and were rather uncomfortable for a 7 hour flight."
Pros: "This was my first and last time I will ever fly with Swiss airline-it’s been 4 days and I still didn’t receive my baggage and I had all my medicines in them,that’s including my carry on bag too,because it was taking from me @ the gate and I was told I will get it at my final destination,which I didn"
Cons: "I just would like to get my baggage- which is been 4 days since my arrival and they can’t even tell me where they are at!!!...."
Cons: "Children children children....."
Pros: "fresh baked bread!"
Cons: "fight was delayed almost 4 hours. we were stuck on the plane for over 2 hours before liftoff while technical difficulties were worked out. no compensation offered."
Pros: "Crew was fantastic"
Cons: "Boarding was delayed by 30 minutes. May have been beyond the crew control."
Cons: "Don’t overbook trafficking of flights, I barely made my connection. My colleague missed this same flight last week and had to spend the night in Zürich. I hope this is not a trend because I will not fly Swiss anymore, as I can not have lost evenings due to flight delays."
Pros: "Lots of room on the flight, fresh warm bread, lots of water, nice cabin crew"
Cons: "How do I book a vegetarian meal??"
Pros: "Outstanding service by the crew."
Cons: "Seats in economy area little cramped"
Pros: "The crew was excellent, very good food, good entertainment"
Pros: "Crew was lovely, patient with all us skiers returning from the slopes. The food was EXCELLENT- for airline food. And I was in economy."
Cons: "The Entertainment tech was not smooth, had difficulty getting it to function and likely annoyed the person in front of me with all my tapping."
Cons: "They charged about $230 to convey my skis, compared to about $80 for the first bag. This is such ab unexpectedly big difference as to be a trap. Swiss Air are, in my opinion, con artists. Do not fly with them."
Pros: "Swiss is Swiss"
Cons: "nothing"
Pros: "Food / movies"
Cons: "Comfort/ staff"
Pros: "Customer service is excellent."
Cons: "very small seats"
Pros: "The booking to a new flight was seamless."
Cons: "We had to take a different flight on Lufthansa which had a whole list of it's own problems."
Pros: "Flight crew were great"
Cons: "In flight entertainment was Byzantine"
Pros: "Excellent Service. Excellent food."
Pros: "On time; everyone friendly and helpful."
Pros: "Swiss Air the best!!!!"
Pros: "Crew was good. Very polite. The plane was old. No place to charge your phone. The in flight screen required the use of a remote which was inconvenient when having to wake up my neighbor to pull it out of the armrest. Food wasn’t great. Skipped the last meal service. It was like flying 20 years ago. Not bad, but not as good as it could be nowadays."
Pros: "Great service and friendly staff! Also great food!"
Cons: "There's nothing I didn't like :)"
Pros: "It was a great flight. Even the food wad good, especially the snacks!"
Pros: "The flight attendants were very attentive and professional. Food and snacks were tasty and Proseseco delicious! Upgraded seats were worth it for a long flight."
Pros: "The flight was smooth; Attendants were nice and everything worked according to schedule"
Pros: "The crew was very friendly and helpful."
Pros: "Food was decent and flight crew friendly."
Cons: "Very bright light in hallway stayed on for entire red eye making it impossible to sleep."
Cons: "Swiss staff was not helpful at all at Zurich airport. I wanted to purchase a day pass in the Business class lounge. They said i could do that but need to do it online. When I couldn't get my device to bring up the right screen they said they couldn't help me. Bad customerbaervixe"
Pros: "overall very satisfied"
Cons: "no issues"
Pros: "the punctualty"
Cons: "little space betwwen the rows, bad food no entertainment and a very unfreindly crew"
Cons: "I had a lot damaged luggage!"
Pros: "The Crew was wonderful."
Cons: "They lost my luggage, had a problem with my connecting flight to Ottawa. I arrived 4 hours later at the end."
Cons: "Checking in we had a nasty representative, but other than that, all was well"
Cons: "There is little that can be done to make a long haul flight comfortable when a baby is screaming and crying for it's entire duration. Its behaviour cannot be helped. But it certainly didn't make the flight comfortable, nor did the young child kicking incessantly at the back of my and my daughter's seats. This could have occurred on any flight, but it didn't contribute to having a positive experience on this one. The flight attendant serving breakfast completely ignored that fact that I was awake and strolled past without asking if I would like anything as meals were being served. I informed another flight attendant that we hadn't been offered breakfast and she was able to provide us with meals. Besides this the cabin crew were courteous and pleasant. I've flown with Swiss on other occasions and have had better experiences. I'd like to think this was just a one off and not representative of the level of service that Swiss normally provides."
Pros: "Spacious and good food"
Cons: "I had a good seat, the plane was comfortable and the crew was nice"
Pros: "The crew was very attentive and accommodating."
Pros: "Crew was really nice, comfortable seat, great experience"
Cons: "I liked everything"
Pros: "Excellent service ans quality flight"
Pros: "Crew great"
Cons: "Seats cramped"
Pros: "Seats very confortabile"
Cons: "My name wasn't on the flight. I lost my seat."
Pros: "Staff were courteous and there was abundant food and beverage service."
Cons: "No child activities were distributed by the crew (like they did for our return flight)."
Pros: "Great crew and friendly"
Pros: "Short lines"
Cons: "Seating arrangements"
Pros: "Crew was great."
Cons: "Flight didn’t leave Atlanta until after 8pm. Delta couldn’t/wouldn’t do anything to help with replacement flights to Madrid despite we were supposed to have 3 1/2 hours layover and had less than zero (the flight out left before the flight into Zurich was deplaned."
Pros: "Flight attendants were amazing"
Cons: "Leave on time so passengers dont miss their connection flights My family of 7 people are stuck at the airport in Zurich with no connection flights until tomorrow to have to board on two additional flights Absolutely unacceptable Never again will we book flights with Delta."
Pros: "Smooth flight"
Cons: "Delta’s boarding process is based on how much you paid for ticket/loyalty. It would be better for everyone if seating was done in a way that window people were seated first, then aisle."
Pros: "The crew was amazing. My seat was comfortable."
Cons: "The plane was delayed. It arrived over 25 minutes after it was originally scheduled to."
Pros: "The Airbus was so futuristic. If you can make it more futuristic, even better."
Cons: "I didn't like that I had to put my bag under when there was plenty of room overhead."
Pros: "Free movies"
Cons: "Bad food, cramped seating, slow food service"
Pros: "Crew were great, on time, helpful, friendly."
Pros: "WiFi and Entertainment"
Pros: "First class flight attendant shantee was fantastic. Breakfast was strange menu...but tssted ok."
Cons: "Better menu choice."
Pros: "The crew was attentive."
Cons: "Games on the tv were okay. Tetris would be a nice addition."
Pros: "Yravelling goes well when workers are competent and organized."
Cons: "Boarding front to back seems counterintuitive. People carrying 2 bags appear more hassled bumping through people to get to their seats further. Ack"
Pros: "Cookies"
Cons: "First leg the server “ran” the aisle and I missed drinks/snacks twice. Seats are rediculously in lack of leg space hip to knee area—I’m a 5’10” female."
Pros: "Crew was extremely attentive and friendly. I wish Delta's flights were this good inside of the U.S.8"
Pros: "First Class. Cabin service. Frendiliness of staff. Plane arrived early."
Cons: "Breakfast was not served in First Class"
Pros: "If offering free WiFi to Amex platinum card holders it needs to work f"
Cons: "Fix it"
Pros: "Flight crew was excellent. We had the emergency exit row so leg room was awesome! Kind bar and soda we good."
Cons: "Flight delay due to the older aircraft and lack of a pilot that knew how to fly it. Bathroom needed some tending to"
Cons: "Why use old planes for such a long flight? Toilet overflowed, poor quality tv, and only peanuts?"
Cons: "The seats were very close together which made for an uncomfortable experience due my knee injury and upcoming surgery."
Cons: "No dairy free options!"
Pros: "Loved that the pilot or first officer, not sure which, came on the intercom at one point and said they were expecting turbulence ahead so if anyone needed to use the bathroom, right then would be the time to go!! Useful information and much appreciated."
Cons: "Some of the announcements by a female flight attendant were delivered at a very rapid pace and were hard to understand, and my first language is English."
Cons: "price could be cheaper"
Cons: "90 minute delay leaving LAX. Stuck on plane. 30 minuet delay getting to gate after landing at SFO. Stuck on plane again."
Pros: "Nice flight nice crew just about as good as you would want"
Pros: "Flight home was excellent as there was movies to watch and and snacks twice. Crew was great!"
Cons: "Flight to Cancun was ok, wish there had been a movie on that flight. Crew was great!"
Pros: "The staff"
Cons: "Nothing"
Pros: "---"
Cons: "Delayed, for close to 6 hours and missed our connection"
Pros: "Everything went smoothly."
Cons: "The row I chose for a seat was next to the bathrooms. Those seats don’t recline. Found it it’s very hard to sleep sitting upright. That made the flight and the first day of my international trip difficult. It would be nice for the sites seat selection feature to include such nfo on seats. I paid nearly $2000 for a shitty seat."
Pros: "1. Great movie selection 2. Healthy food option 3. Craft beer was appreciated 4. Friendly crew"
Cons: "1. Wifi didn't work"
Pros: "Non"
Cons: "My return portion of my flight was canceled and had to purchase a new ticket. I would like a full refund of my expenses."
Pros: "Very friendly and professional gate agent and flight attendant"
Pros: "Seats were comfortable on the smaller plane"
Pros: "same"
Pros: "Boarding, checking in etc. The usual stuff, nothign spectacular."
Cons: "Seats are getting too crowded!"
Pros: "Everything went as I had expected it to, and as I hoped it would. Delta was super on both legs of the journey to Philadelphia."
Cons: "I don't like that I already completed this survey several days ago and have been receiving reminders to do so. I guess you don't have a good system in place for knowing who has and has not completed your surveys. That's too bad."
Cons: "No drink or snack service. No trash pick up. No option to purchase or rent headphones"
Cons: "Every flight was 100% full. Inadequate overhead space. I felt I was being herded like cattle. It is NOT a pleasurable experience flying with Delta."
Pros: "Layout of aircraft."
Cons: "USB port barely accessible. Also, it didn't seem to work."
Pros: "Smooth flight."
Pros: "Friendly and cleanliness."
Cons: "Cold drinks were warm."
Pros: "They have the flight very well planned out, you get frequent drnks and food initially and then they turn the lights out for a good amount of time so that people can rest. Then, they come by again before landing with more drinks and a snack. Very well coordinated."
Cons: "Really, my only complaint is that after leaving Atlanta ~ 4 pm,,you arrive in Europe at 8 am. The first day is very difficult to adjust to. I would much rather arrive in Europe at night, and get to rest for a night before starting."
Pros: "On Time"
Cons: "Most everything was excellent, however my 2 year old daughter's in seat entertainment screen wasn't working. It was a full flight and there was no option to change seats. I brought it to the flight attendants attention however she wasn't able to reset it. A 7-hour flight from NY to Zurich travelling with small children without the movies was not as pleasant as it could have been."
Pros: "Kindness and politeness, on time lots of explaining"
Cons: "Beyond seat space all was perfect"
Pros: "Crew was great!"
Cons: "Flight was so short there was no food , drink or entertainment."
Pros: "Movie selection"
Pros: "Flight very smooth.Just after landing,luggage pick up wait too long,almost after one hour later."
Pros: "Both friendly and professional"
Cons: "All is perfect! They couldn’t be better"
Pros: "Seat not comfortable at all... no TV.... sounds bizarre from the plane.... I was scared all the time"
Pros: "it is a nice program it's wonderful for flying out good price on for totally is excellent website"
Pros: "Seat was comfortable and the extra care package and warm towels were a plus. The food was good too."
Pros: "The food was amazing and the crew was great from Chicago to Instanbul."
Cons: "Boarding seemed a bit unorganized and the crew from Instanbul to Zurich spoke very little English."
Cons: "Every stage took way too long. An hour to check in. and an hour to pass security. And the flight was obviously late."
Pros: "-Flight staff -Flight entertainment"
Cons: "-Last hour gate change -Parking lot instead of gate (both in Wien and Istanbul) -The answer of counter person about the crowdness"
Pros: "Good Timing"
Cons: "Nothing"
Pros: "The recline and comfort of the seat is good, and the map and entertainment system is OK."
Cons: "The flight was delayed, then we sat in the airplane for an hour before we took off, with kids screaming and the cabin at seemingly sauna temperatures. Once we took off, drinks weren't even served until 2 hours after take-off (for a scheduled 6:15pm departure - actual was more like 7:45pm). Maybe it was due to some light turbulence along the way or something, but they should tell people that is the problem and the reason they are not serving food and drinks, if that is the case."
Pros: "nothing"
Cons: "was unable to upgrade tickets in advance off of web site. Others in Greece and Italy tried to assist as well and found same and when calling 800 numbers the calls were not going thru or hold time was overly extreme. Was told at Athens check in to upgrade in Instanbul and to go to transfer desk to get upgrade. An upgrade of $1200.00 Euro's is extreme Being packed like sardines for a 10 plus hour flight is not good. It is also unhealthy. Turkish Airlines should consider something other then the 777 for any international flying."
Pros: "I had only 70 minutes transfer time and had to spend almost all of that time standing in line to go through security after just arriving from another flight!! I ran to the gate and was the last person through before it closed. I asked about my two bags and was told they were accounted for. Hardly believing it but glad to at least have made it I boarded. When I arrived in Zurich, sure enough my bags arrived too! Was very pleasantly surprised!"
Cons: "Though no fault of Turkish Airlines, having to go through security after just getting off one flight was stressful even if it might have been necessary. Almost missed my flight. The security area is not properly designed for accomodating many people at one time and the officials (actually two cleaning personnel) who did not speak anything but Turkish were manning the entrance. Even when I showed them my boarding pass they just rudely shooed me away!"
Pros: "Excellent crew service & food/beverage offerings"
Cons: "I missed my connecting flight in Turkey as flight was delayed. It was my worst flight experience because nobody wanted to help me. It took an hour of being ignored by various TA staff to eventually get my boarding pass to the next available flight to London. I nearly missed that one as well because of it. The staff in Turkey was rude and unhelpful and most didn’t understand English properly. There were a number of others having the same issues, it was an awful experience."
Cons: "The boarding was a little more chaotic, but the host airport has a major influence on that process."
Pros: "Everything"
Cons: "Worst customer service."
Pros: "The crew were accommodating, we departed on time, the inflight food was good and the entertaiment was varied."
Cons: "The leg room was a bit limited on long flight."
Pros: "Love it"
Cons: "Not me but my mom was the person who was traveling. Her luggage was going straight to Bishkek from the US.Last year an old model of mob.phone has been stolen from her suitcase - this year (it is ridiculous guys) souvenirs for friends, 2 small boxes of chocolate candy bars & new underwear with tags. Turkish Airlines do smth. at least try to prevent thefts."
Pros: "We didn't crash"
Cons: "Took too long. Build a transporter soon"
Pros: "They keep time and any delay is explained. Otherwise a good airline which I can recommend and will use it anytime."
Cons: "The food is dry like rice and beef is dry and the the pasta is too plain, just pasta and some blended tomatoes is not balanced"
Pros: "Great food!"
Cons: "The aircraft looks a little old."
Pros: "Everything was very good"
Cons: "Everything"
Pros: "Staff was nice and the food was good"
Cons: "We were 2 hours late taking off with no communications. The seats aren't strongly comfortable either"
Pros: "Service and food"
Pros: "Staff was very good"
Pros: "Was surprised to get a full meal on such a short flight. Very good food."
Cons: "Pretty average flying experience. The plane looked older, but that's nothing unusual"
Pros: "The flight attendants were incredibly kind and attentive"
Cons: "Bathrooms were a mess. Badly need more cleaning throughout flight"
Pros: "Great service, smooth flight, and overall a pleasure to fly with."
Pros: "As always, great entertainment system. Constantly updating and improving."
Cons: "For some reason, I didn't get the option to choose a meal type at check-in, as I sometimes have in the past. Seeing as it's Passover, and I don't eat meat, I wasn't really able to eat much from the default meal I was given."
Pros: "Good service and chairs were comfortable."
Cons: "Took FOREVER to get my bag in Tashkent. When you arrive at 2:30 in the morning, you want to get your bag and go to bed, not spend another hour or more waiting at the airport. This may not be entirely the fault of the airline, but it seems that a company like Turkish Airlines should have enough clout to insist on a better travel experience for their customers."
Pros: "Good food, nice crew, great entertainment system, and an overall fantastic value."
Pros: "Easy to get exit row seat, very nice crews, good food incl. free wine."
Cons: "Istambul Intl. Airport: Wifi requires a code to be sent to a working cell phone. It never worked for me (and that on 6hrs+ layovers there) and obviously people with only a pc or iPad/ipod/iphone without working sim card are screwed. If you offer free wifi, don't add ridiculous requirements that no one can fulfill."
Pros: "A lot of media content"
Cons: "driving to the plain by bus"
Pros: "Good food choices and entertainment"
Cons: "Leg space and seat width"
Pros: "Nothing."
Cons: "This flight was pure misery. In the Istanbul airport flight gates are not announced until an hour before your fight. This would be fine if Turkish Airlines would also allow us access to our flight at that time. The gate had been announced and we had to wait for them to set up a security checkpoint before we could even sit at our gate. This security checkpoint was set up at a point where nearly everyone on the flight was waiting. This caused it to be a huge delay of people concerned about missing their flight. Little did they know that they had nothing to be concerned about because our flight would eventually be delayed two hours. We were eventually loaded onto our plane which apparently was having some technical issues despite just landing in Istanbul. There were people who had rode in on the plane that was eventually deemed unsafe to fly because of an error with the steering mechanism (which we were not even told what was going on until we boarded a second plane). While they determined this we sat on a hot, non air-conditioned plane full of screaming children. I understand why they were screaming and wanted to join in. We eventually had to deboard the plane and wait for them to secure us an alternate plane. They attempted to deliver the plane to the gate, but were unable to steer the first plane away from it, so we had to be transported by bus to the open tarmac. There was no order or organization as to how people were loaded on to either the bus or plane and it was pure and utter choas that delayed our flight even further. The plane we boarded did not have inflight entertainment so we sat on our four hour flight to London left to our own devices. When we arrived in London it was pat the point of public transportation trains running and I had to reroute to a bus. By the time I arrived at my flat it was 4 in the morning. Turkish Airlines has been the most chaotic, unprofessional, disorganized, and inefficient airline I have ever traveled on. My tale will continue with my return flights and how they lost my luggage and it hung out in Istanbul for a few days before being returned to me. I can not stress enough to others to never travel with this airline. The cheaper price is not worth it."
Cons: "Leg space a nighrmare!! Was uncomfortable for all the 13 hrs of the flight. Terrible experience"
Pros: "The same as above."
Pros: "Check in was.quick and efficient in Venice ..for a short flight they served a nice meal complimentary"
Pros: "The wheelchair crew took my old mother of 70yr old njoh rose enjoh all the way to connect Zurich flight when she highlighted from Chicago O'hare flight to Istanbul. I give kudos to the wheelchair team at A300 Istanbul international airport atuku"
Pros: "The crew were very polite, professional, and accomodating. The food was tasty even for airplane food. I was pleasantly surprised! There were tons of entertainement options to help pass the time."
Pros: "I had two short flights with Turkish Airlines and on both flights I received good meals and entertainment. Young children in the seats around mine received shrink wrapped comic books and stuffed animals. Headphones were provided to those who needed them. I definitely did not expect such good treatment on such short flights. I really got the impression that they are trying hard to keep the quality of their services as high as possible. I really recommend these guys."
Cons: "N/A"
Pros: "Nothing special."
Cons: "No Internet, seats were very uncomfortable..ugh"
Cons: "NO INFORMATION and CHAOS at the airport in Istanbul!!"
Cons: "YOU destroy the traveler Luggage at this trip and there is some items missing . Thank you"
Pros: "Turkish Delight, food, seating that had leg room for my husbands long legs (we arranged our seats well in advance of the flight) ."
Cons: "Was hot before taking off then had cold air blowing directly on my neck. For most of the trip it was comfortable."
Cons: "Delayed a couple hours."
Cons: "This is the second time in a week Turkish Airlines are delaying my flight with no proper explanation on why this happened. Out of four flights, I had two delayed, and one was rescheduled half an hour ahead of time. Good thing I headed to the airport earlier. Turkish Airlines no more!!!"
Pros: "the crew was waiting for us, coming from Delhi, our connection was a little tight. the luggage did not make it to ZRH but was delivered the next day"
Cons: "Baggage handlers poor. One of my bags was dented and the other had a buckle broken."
Pros: "So rude crew"
Pros: "Perfect"
Cons: "Nothing. Flight was amazing"
Pros: "Crew is excellent, polite and personal!"
Cons: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."
Pros: "Confort and kindness"
Cons: "It was too cold"
Pros: "Customer care was super supportive"
Cons: "Inflight sandwiches"
Cons: "Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience"
Cons: "The plane is so old..,"
Pros: "very nice crew"
Cons: "my bagfage was lost"
Pros: "The crew was great. The soecial meal request was hadled well despite oversight."
Cons: "Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human."
Pros: "Seat was good"
Cons: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"
Pros: "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
Cons: "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"
Pros: "The crew was great but the seat wasn't as comfortable and didn't have much leg room."
Pros: "the crew was nice"
Cons: "Seat confort on long flights, leg rooms,"
Pros: "All good"
Cons: "lost baggage"
Cons: "My suitcase didn't come with the airline."
Pros: "Friendly hostesses"
Cons: "Flight was delayed 3 hours"
Cons: "wasn't able to take the flight since I missed it"
Cons: "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"
Cons: "Still waiting to board after missing this connection had to be booked on another airline"
Pros: "Time and Good clean place.. in This case airpöane.."
Cons: "It was not entreteiment st all"
Pros: "Efficient crew"
Cons: "Long, slow line at check in. Not many new movies or tv shows"
Pros: "Good entertainment options. Nice flight attendants"
Cons: "It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats."
Cons: "Flight departed 35 minutes late"
Cons: "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."
Pros: "Norhing"
Cons: "They have mabaged to lost my luggage"
Pros: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Cons: "there was no lounge close to our departure gate"
Pros: "Absolutely nothing!"
Cons: "the connection flights was the worse! The gate was changed in Amsterdam 3 times! From D82 to C6 and then to C11. The distance between B82 and C was 20-30 minutes walk. No rushing was needed though, the flight was delayed for 1:30h and after we all boarded a further delay was announced. I will never fly with KLM."
Cons: "Headset jack only worked if the headset plug was in EXACTLY the right spot."
Cons: "They stole my money"
Pros: "Got to Amsterdam on time and everything was great including the staff"
Pros: "Entertainment was good, and crew was very nice and accommodating. Flight was very comfortable and smooth."
Cons: "The food was okay, not that great."
Pros: "staff was fine"
Cons: "old old plane, very uncomfortable. Tiny bad screen made movies pointless"
Pros: "Everything. Staff incredible."
Pros: "Airline staff good and professional"
Cons: "Nothing one can do, for a 6.2" guy, the metal bar that forms the shape for the pouch for magazines and such digs into knees, ESP if person in front adjusts seat back. Fold out table barely accommodates laptop."
Pros: "Arriving more or less on time"
Cons: "Crew is awful. Disrespectful desinterested in customers find themselves very important. No service mentality whatsoever. No respectful airline would hire such arrogant self centered personalities in a service role"
Pros: "On time."
Cons: "No negative"
Cons: "The bags where damaged from the staff"
Cons: "Departure 40 mins late. I took this flight 2 weeks ago and it was also delayed."
Pros: "Everything was good. The crew was very friendly and attentive. The plane was comfortable, with great entertainment on the personal screens. The food was delicious. Flight was on time and actually arrived early, but then we had to wait for a gate (not the airline's fault)."
Cons: "No complaints at all."
Pros: "Good and plenty of food available."
Cons: "No power to charge phones, laptops, etc and no WiFi available. For such a long trip (10 hours) below industry standard."
Pros: "Great smooth flight staff was pleasant and the overall experience was fantastic."
Pros: "Wonderful"
Pros: "Having exit aisle made a huge difference in comfort Crew were EXCELLENT"
Cons: "Food was not very good Tasteless and rubbery"
Cons: "Our flight from Nairobi to Lusaka was cancelled for some reason and we did not find out until we happened to log into the website to double check our itinerary. They automatically rescheduled the flight only giving us 25 minutes to reach our next flight...impossible. so, after calling, we were re-booked again and forced into a 13 hour layover in Amsterdam. Our original flight plan had 4 hours. so, because we are a family of 7 with a baby, we had to buy a hotel room to rest, costing us a lot of extra money we had not planned to spend. We contacted KLM for help with the cost but were rejected. We also lost 5 bags somewhere between Chicago and Lusaka, but after 2 days, we received them."
Pros: "There was no flight! So it's one thing that you have to cancel the flight because of fog; but rebooking us the next day on a flight through New York that doesn't exist, was way below the standard of care I would expect from any airline. Apparently, the NY to LAX flight that KLM booked us on, was only one leg of the flight to Sydney Australia; and according to some airline agreement, only Australian nationals are permitted to take that flight! Running around at JFK from terminal four, to terminal seven, to terminal eight, back to terminal four, to get a flight out, was a bit much considering how tired we were – not to mention hungry, since KLM neglected to provide the kosher meals we had requested with plenty of time – BOTH going to and returning from Europe."
Pros: "In general, it was ok"
Cons: "Yet again it was flight delay from KLM side."
Cons: "Taking off late caused me stress because I had transferring flight within less than two hours in transit originally. So we arrived later about 50 minutes so I had to manage my situation and find my next gate and be on time. And an other thing that I disliked was that I was allowed to have only one baggage which was very unusual for international flight between two countenances. And the crew was not polite enough so she made fun of my Cary-on. In short, I expected more from KLM which is famous for them being "Royal" but not acting as one of them."
Cons: "Why is there no rating for on-time delivery? After my super-late departure from PDX to AMS (computer outage), I essentially had the same problem on my return flight. KLM's Birmingham to Amsterdam flight departed so late that I again missed my Amsterdam connection."
Pros: "Professionality onboard, punctuality"
Cons: "In Bologna, They made me take stuff out of my luggage at check in, because the weight was 26kg instead of 23 kg and I'm even a Fyingblue gold member. Totally ridiculous."
Pros: "Nice service easy flight"
Cons: "Hot, ridiculously warm on the plane"
Pros: "Seat was very comfortable. Crew was great."
Pros: "Nice crew"
Cons: "You give no room for passengers to sit comfortably. We are crammed in the airplane like sardines in a can. No legroom, small seats, etc."
Cons: "Seat spacing"
Pros: "The crew was good. They were friendly and efficient. One did forget to return with a promised coffee but she apologized when I spoke of it to her."
Cons: "1. no air conditioning until the plane was in the air. It was STIFLING on the runway. 2. no power sockets to charge devices"
Pros: "Leg room was good. I am 6ft 2in"
Cons: "Seat bottom could have been better. I have a honey bottom"
Pros: "Airline met us at the plane to transfer us to our next flight to Tel Aviv! Excellent service and great entertainment on the flight."
Cons: "The food. It was okay."
Cons: "Seats very hard and uncomfortable in economy"
Pros: "From start to finish, Sevdije was in great hands. She had to be in a wheelchair, and there were three connecting flights in countries where she doesn't speak the language. It could have been so complicated, and everyone made it SO EASY. She was all smiles when she arrived in Boston. THANK YOU!!!!!!"
Cons: "Nothing!"
Cons: "small seats,no LCD for each one,food nor so good."
Cons: "Seat !!"
Pros: "Even on this short 1-hour prop flight they do have average service and pass out Swiss chocolate."
Cons: "My parents were traveling, they dont speak english and I verified with Austrian airlines that they would be assisted at the gates and that they had the correct visas for each airport they had a layover in. I was assured there would be no problems. Upon boarding they were not able to get on their flight. I have never had so many communication issues and frustrations in the middle of the night with an airline. disappointed."
Pros: "The Swiss Air staff provided water and nice sandwiches for us while we stood in line for hours and put us up in a very nice hotel for the night."
Cons: "My first flight with Austrain Airlines was 2 hours late in leaving, partly because they mixed our baggage up and had to have each of us leave the airplane to identify our baggage before getting back on again. Because of this, I missed my connecting flight in Zurich. Apparently hundreds of other passengers were in a similar situation, because I spent the next 6.5 hours standing in line to getting my new itinerary and hotel vouchers."
Pros: "It was a total nightmare all Austrian flights they put us on were canceled !!! We did not leave Vienna for another 7 h a total nightmare all planes had technically difuculties !! Austrian airlines had total chaos !!!"
Pros: "The flight was short and got us there"
Cons: "This was not business service. The seats were uncomfortable, virtually no leg room."
Cons: "We ended up needing to check a bag. It cost 40 Euros which seemed high. We were sent to another line to pay then back to check in. Then our flight was 45 minutes delayed leaving. Fortunately the pilot got us in to Zurich only 20 Mon late. Just typical "never know what's gonna happen"."
Cons: "Checked baggage very expensive."
Pros: "It was a very safe trip"
Cons: "Small space in Economy class"
Cons: "arogant staff, flight canceled, great difficulties to claim my money back"
Pros: "Friendly staff, efficient"
Cons: "I didn’t understand that we got no baggage allowance with our tickets. When I looked on the website it appeared that star alliance members got the usual free luggage. Apparently it was a “lit” fare & we didn’t. It would have been worth it to get the next class of fare"
Cons: "Flight significantly delayed so as to almost miss my onward flight to SFO."
Pros: "Really impressed with the Austrian air staff representatives. Especially the folks at the ticket/checkin counter"
Cons: "That I did not fly this airlines before. They will be first on my list from now on."
Cons: "My Swiss flight from Stuttgar via Zurich to JFK was cancelled before 24 hours without explaining the reason. They should explain the reason at least. I had to take an another flight and arrived at JFK after 6 hours from the original flight. My trip was totally messed up, so I was not happy at all."
Cons: "They are always delayed"
Cons: "Entertainment options are limited. Austrian flight attendants were quite grumpy on this flight."
Pros: "The service. Very attentive staff."
Cons: "Nothing!"
Pros: "We had a friendly conversation about our travels. The lady explained the entire baggage process clearly. The security folks were equally friendly. Just a real nice experience at the Lugano airport."
Cons: "Not one thong!"
Pros: "Not much"
Cons: "Lateness and virtually no food at lunchtime"
Pros: "Flight smoothness, service, friendliness, pilot experience, stewardesses (except for one), food, delicious."
Cons: "All flight attendants were great except for one tall with very short blonde hair. What a poor attitude! She really ruined my trip. There was not an exchange with her that was friendly and agreeable. When serving drinks a second time, she asked me what would I like to drink and I answered: What do you have? I had not asked the first time drinks were served since I knew I wanted orange juice. he second time, and not wanted to drink the same, I asked: what do you have? and her answer was: "Same as before". I had to let her know I had not asked before and then she proceeded to tell me the different drinks and finally added: My colleague will take care of you. She did not want to serve me. The first incident went I tried to use the bathroom in the back of the plane, she would tell people: "don"t use that one, I need that bathroom for......." ( not sure for what but her tone was so rude,that people walked to the other bathroom embarrassed). All I can say is that everything else was great, including the friendliness of all other crew, but that one ruined the experience. A third time I got up to walk to the bathroom and the seatbelt sign was on, but so it had been for a long time. She prompted me to go back to my seat. All others seem to do their job without been rude, Not sure why this one couldn't. Job stress? Not the passenger's problem. Besides that and the poor movie choices, everything else was great. I think the flight was delayed but to that point everything was going so smooth, I didn't even notice. I will fly Austrian again, and would love to visit Vienna. Please advise how to add the miles of my trip to my account. I booked in Kayak, left to Ohio from Miami running from hurricane Irma, my return from Ohio to Miami was cancelled and I had to embark on that long plan10 day trip without even returning home to Miami to pack. I totally forgot about putting the miles on my account on either ticket counter."
Cons: "Flight get cancelled and they needed 4 hours to tell me you are going with another airline with multiple steps for next day. I missed two very important meetings."
Pros: "Helpful service, decent food."
Cons: "I was at the back of the plane with the constant cold air breeze, it was impossible to avoid!. I caught heavy cold and still recovering!"
Pros: "Everything"
Cons: "Nothing"
Pros: "Free drinks."
Cons: "I will never fly Austrian again! They disrespected my family, they did not honor my reservations, and the staff was just nasty!"
Pros: "Well, at least they didn't overbook it like the horror the connector to LAX was"
Cons: "Waited longer to start boarding the plane than the flight took. There are 2 gates in Lugano "airport" and no plane or flight at the other gate. Shouldn't be this difficult. The inflight crew was nice and attentive for the little time we saw them but the ground crew never ev n bothered to make an announcement. Just had us sitting there like a heard of cattle."
Cons: "Boarding in Vienna was completely unorganized. Received zero instruction from crew on new boarding information."
Pros: "The plane arrived at destination ahead of schedule."
Cons: "€40 for a single 12 kg checked bag--that could have been gate checked? Seems excessive to this traveler."
Pros: "In general, I like the on board food of Austrian and especially in regard of Do&Co catering from Vienna Airport. Staff was not to trying this time but service was still okay."
Cons: "The Senator Lounge at Vienna Airport is very poor, food selection is very limited and it is obvious that the focus is on cost saving. Another disadvantage is that the lounge only opens at 5.30am in the morning but first flight already leave Vienna around 6am. Mine was at 7.05am which meant that I just arrived when the lounge opened and I had to wait in a long cue. Boarding was due to the limited space in front of the gate a mess, priority boarding was announced but I was not made sure that priority passengers board first. The seats on board are for business to small and there is not even space to hag up the coat."
Pros: "Plenty of food and drinks, pleasant crew"
Cons: "Although AU blamed late arrival of the plane from Russia, fact is that the plane was at least one hour at the dock before boarding and the AU team was just extremely slow to get boarding done. We were all invited 45 minutes before boarding to board, when apologies were already offered for the slight delay, which turned into 1.5 hour overall. Worst is the lack of communication during the 45 minute wait, for which I have little understanding seeing many older people clearly suffering."
Pros: "Good service"
Pros: "Crew anf foid - great!"
Cons: "No room there. It was a nightmare for 12 hours. Never again with Austrian!"
Cons: "Comparing with LOTPolish everything wasmore than better"
Pros: "Best take off, Best Fight, Perfect Landing...!!!"
Cons: "Diner was tasty...but, no breakfast... would have been great..!!!"
Pros: "Staff are pleasant and competent."
Pros: "The overall flight wads excellent."
Cons: "Boarding on the return flight was poorly handled as there was no organized boarding."
Pros: "Friendly staff"
Cons: "My luggage was lost again It is the second time in a row that happens"
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