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Great flight, comfort, and staff. Prefer tv in back of seat but watching on phone will do
Great flight, comfort, and staff. Prefer tv in back of seat but watching on phone will do
Happy attentive flight crew. All in all good flight the night flight works well. Getting into Mexico City early so you don't get caught up it all the immigration and custom ques, additionally, this helps when exiting the airport and crossing the city to your final destination. All works very well and would do it again
Newer plane with large seats. No meal, but snacks were plentiful. Inflight entertainment was good but movies were dated.
Made payment for extra baggage online. When I got to check-in, they made me pay again. Lesson learned - Dont buy extra luggage allowence online, only pay at check-in.
The good thing is the flight was on time and the crew was really nice. They can work better the arriving with staff
No comfort at all. You should add at least 1 meal or a bottle of water. I wanted to buy one sandwich and everything was gone.
The only thing I like about Avianca is that it is the airline of last choice and they never disappoint my expectations
Two flights,both poor. No entertainment. Cramped and uncomfortable seats, little space, the rest was OK. Staff were acceptable good.
The crew was doing their best on an old plane needing updating. Chairs that creaked and wouldn’t stay in position. My tray table was unusable as was on-board entertainment due the audio needing usb earphones (that were not provided). Prior to boarding in Toronto and despite being scheduled for a wheelchair and assistance, we were dropped off by clubcar without a wheelchair which I found myself by a gate. Due to no boarding gate assigned at that time we waited and when it was, it subsequently was moved from 64 to 95. No help could be found so I pushed my husband’s chair to that furthest gate in the airport at the highest speed possible for a 73 year old. And by that I mean I ran. It was a very stressful experience.
Wifi wasn't working on one of the UA flights after boarding.
Leg room was lacking. Legs crammed into seat in front.
T hey did a great job. Flight was on time .
the plane was old. the wifi didn’t work. the entertainment was boring and dated. the charging ports were impossible to find. i was mostly ignored by flight attendants that had no problem speaking to the man beside me. i got two drinks the entire time i was on the plane.
Crew was not very helpful. They forgot to serve me coffee and had to wait for a long time.It looked as if they were not very happy with what they were doing.
The flight I was connecting with waited for me even though my 1st flight was late. I really appreciated that.
The seat is too hard and my back and bottom are having servers pain
There was no lounge for passengers waiting before boarding the aircraft at F65, so passengers are just sitting on the floor or just spread everywhere the premises before boarding.
Both flights yesterday, experienced hard landings. Harder than I’ve ever felt before. Im hopeful there was weather involved and not pilot error. Other than the landing, the flight was quite good~
Awful customer service on the phone. No phone number on the website to call a real person. Website says changes are no charge but this is a lie. I had a cheaper ticket through Kayak therefore Finnair wouldn’t change it unless I would pay the entire fare again. I begged but their agents at the airport were rude and the online chat person cut off the call with no help. Super disappointed. Wont fly this airline again and will tell everyone I meet how bad it is. Crew on the flight was nice but otherwise huge disappointment.
lounge was the highlight - seats weren't that comfortable - it was a full flight but no complaints
I grand parents didn’t receive any special treatment they are seniors even i ask for wheelchair
this flight was vanilla… boarding went fine, crew was fine. Sat on the plane, delayed, for nearly 30 minutes. The seats are terribly uncomfortable.
TheThe flight crew were amazing. ThThe food and drink choices were very limited.
I was disappointed throughout the my whole experience. After being delayed for 3 hrs sitting in plane, not accommodated by staff
Rather than take our chances on stand by since we missed our flight as scheduled due to delay leaving London, we accepted re-booking via Austin. After 2 1/2 hr. wait before going to El Paso we had a very smooth trip and our luggage sent on the missed flight was there for easy claim.
Flight delayed several hours so missed connection. Plane boarded from the front to the back made things excessively slow to board Seats to narrow and I'm a very slim person Food was awful - had diarrhea for hours after eating it Heathrow transfer was a nightmare... few people at security, check through took over an hour. No one seemed to be in a good mood of the staff. They all seemed annoyed by their jobs. One large argument between manager and his staff. It will be difficult for me to consider flying BA again after such an experience - certainly will reconsider ever flying through Heathrow again.
less delays; there was an hour+ delay on both flights. self serve check in kiosks weren't available for British Airways flights