I received the two differed meals: chicken and pasta. I asked and I received. I am anti-wasting food!
Ran out of my choice of main course in BClass. Kind of weird combo for substitute.
I love the free entertainment. It makes the trip go by quickly. I also love that the flight was not 100% full. There was a seat open in the middle. I hate traveling on flights that are jam packed and they are asking people to give up their seats or the overhead bins are full and you have to check your bag. It just makes the flight difficult. Thanks Delta!
Cons: "Descent and landing seemed as if different pilot in service than from ascend and cruising."
Cons: "The Seattle gate agents never said which flight they were calling and since neighboring gates were boarding at the same time it was very confusing and rather chaotic."
Cons: "Wouldn’t change a thing! I don’t always fly! But when I do!! I fly delta!!"
Pros: "The crew was very friendly and it was a day fast flight."
Cons: "No back of seat entertainment."
Cons: "The seat and area around me on this early morning flight were trashy-- old cups of cheese spread, cracker crumbs, and an empty water bottle."
Cons: "Delta flies a lot of the CRJ planes, even on relatively longer trips. Traveling first class, the seats are a little wider than in coach and have a little more leg room, but calling it "first class" is a bit of an exaggeration. It's more like what coach used to be before the days of the flying sardine cans."
Pros: "Great service"
Cons: "Messed up my luggage in Atlanta. Gate said baggage was going to domestic. Ended up in international terminal. Added almost an hour of back and forth between terminals."
I liked the friendliness of the crew and comfortable flight. All good.
Pros: "Crew was great. Supportive and friendly. Plane was clean and comfortable."
Cons: "Best flight experience I’ve ever had!!! Would fly Copa again in a heart beat!"
Cons: "Old plane. No USB port. One movie for all passengers then went to tv episodes of Friends"
Pros: "The crew"
Cons: "There was no screen on each seat, no entertainment...only the kids movie they played."
Pros: "Best food (dinner) I may have had on a flight. Good movie choices."
Cons: "Better signage to know what group is boarding at what time."
Cons: "Había mucho calor dentro del avión antes de despegar. Los aciertos muy pequeños. Poca cantidad de comida."
Pros: "wonderful crew"
Cons: "the food was terrible. Copa has really gone down with there food. Usually international flights have good food."
Pros: "Not a single thing. Flight was cancelled and we are being held captive in Costa Rica. We have been given multiple excuses why. Overbooked, weather and the 737 max issue. We just want to go home. Please help us. We have been trying to check in for our new flight with a 20 hour itinerary for 30 minute"
Cons: "Anything"
Pros: "I liked that everything was smooth and everyone was helpful"
Cons: "The attention of the staff could have been better, never the less, they were an amazing crew."
The flight was overbooked and the solution gave was unrespctful. I arrived 4 hour in advance in the airport and only after 2hous was possible suggest a different ticket with another company LATAM, I have accepted, but when I was checking in at LATAM the tickets was issued without luggage, what it is absurd since I have bought my tickets including it since the beginning. Due to the timing for the next flight was not possible return to Avianca to claim due to the distance between Both companies Avianca and Latam since were located in different terminals. I have insiste to the crew of Latam to call Avianca to solve it, but they could help they were alleging that only paying a thousand pesos Mexicans ($1,000 MXN) to dispatch my luggage would be accepted and I have no money at all. So I had to beg for others passagens, it was an humiliating to exchange luggage with who was platinum in order to return back the luggage in the connection airport in Brazil (GRU). I have no clue that a judicial process would be taken from my side due the lots of stress in sequence by the non professional treatment with a passenger that was just following everything said by Avianca.. Long hours of waiting until next flight and only arrive at final destine in 6hs later..
Cons: "Food was horrible but that’s ok . Shouldn’t be looking forward to plane meals anyway"
Pros: "Way to go AVIANCA, changing the craft for a bigger one was a great idea!!!"
Pros: "On time boarding"
Cons: "My bag got broken; one of the wheels was completely snatched. Now it is useless after its second use and they will only recognize near 30% of the price: so in this trip I’m loosing $100.00"
Pros: "The seats were comfortable and more variety when it comes to entertainment. And better head phones!!!"
Pros: "I like this flight very smooth no worry what so ever I will flight again"
Pros: "Crew was great. Seats were uncomfortable"
Cons: "More cushion on the seats. My butt hurts from sitting 3+hrs"
Pros: "Seats were comfortable."
Cons: "Breakfast. The eggs were scrambled but not very runny/not fully cooked. The representative at the avianca counter at check-in in Cartagena airport threw the passports on the counter twice instead of placing them on the counter or handing them directly to us. Lack of professionalism."
Cons: "They delayed my flight added another stop didn’t get back to LA till midnight when I should have been home for dinner."
Pros: "service, great plane, always on time. With Avianca you cannot go wrong. if you find a Delay is usually not because of them"
They have more than 4 hours delay, and broken all my bags
FA’s were awesome, aircraft was beautiful inside and out. Best first class experience I’ve ever had.
I was disgusted at the fact when it came to checking into the flight it appeared there was no space for me on the plane due to the fact United airlines/Lufthansa had overbooked the flight. This was ridiculous considering I had paid to be on the flight and got to the airport gate early to make sure I was on time. Luckily my partner had asked the gentleman on the desk if someone didn’t turn up could I have their seat as we did not want to have to wait til the next day to fly home. This then encouraged them to go and actually check the plane, where they found there was a seat available. Thank god my partner had suggested this otherwise we would have had to fly back the following day and have to stop over in Washington. As we got onto the plane and finally found our seats (which were not together either), other passengers believed it was because we were late for the flight which then made it even more of an uncomfortable flight. This whole experience made me so anxious and was very upsetting which then effected the flight home to London. It was unacceptable! It should not have happened in the first place and I will not be flying with United airlines again, and will be encouraging others not to as well.
Very uncomfortable seats. Was shocked they were that bad in business class
One of my suitcases was left in Frankfurt during the layover. The suitcase arrived the next day so, I had to get a cab to drive me for over 200 kilometers to go back to the airport to pickup the suitcase. After I picked up the suitcase and left the airport, I realized that one of the wheels of the suitcase is broken. When I tried to submit a complaint, the system did not allow me to do that because I have to do it at the airport and I have only three days to submit the complaint. Given that I am staying 200 kilometers away from the airport, I am not going to go back again to the airport to submit the complaint about the suitcase. I spent all that money on airline tickets to go to Algeria to be on vacation not to go back and forth for 200 kilometers between where I am staying and the airport.
It never happened. How could you ask me to write a review of something you are not aware of never happened????
The air hostesses were downright unhelpful. I never had wifi service and no one would help in getting it working. Main complaint by far is how rude some of the stewardesses were.
Bread stale. Croissant stale. Person behind me was kicking me throughout flight. Boarding slow.
So many minor delays, very little communication, and what there was, we couldn't even hear in the first place.
Cons: "It was full, Ben if Lufthansa said on their website that they keep physical distance for passangers! Liars!"
Pros: "Seat OK, but full row. Social distancing OK."
Cons: "Passengers use face masks for the most part, but encouragement (not enforcement) by crew might be considered."
Pros: "Service was good, the overlaying in Cancun that I had to pay for just 4 hours of sleep was terrible"
Cons: "The overlay"
Cons: "Our itinerary changed months ago. We showed up at 4:00 am for our (new) 6:00 am flight expect that delta hadn’t alerted the Tuxtla Gutiérrez airport of the change so we had to go back to our original itinerary of flying out at 9:30 am. We were NOT happy to have gotten up at 3:00 in the morning with the kids to end up having to sit an extra 3 hours (5 hours total) in a tiny airport to fly out at the original time I had chosen."
Cons: "1h late departure, but we arrived at the expected time. Seats were not very confortable, but everyone had an individual tv. We bought a flight Montreal-Mexico-Panama City, but for some reasons, it was impossible to get boarding passes for the second part of this flight... We had to check-in again in Mexico city."
Pros: "This is what an airline should be like in the US - 1 bag checked without fees, food - snacks and light meal (even on short flights), LEG ROOM, reasonable airfares. Thankfully I live near a Canadian airport. Greedy US airlines with its no-service-unless-you-pay could take a lesson."
Cons: "I am completely satisfied with the airline and its services."
Pros: "Crew nice."
Cons: "Check in very long. Boarding slow. Check in our carry-on’s even though there was plebty if room in the plane"
Pros: "Comfortable plane."
Cons: "Boarding, it was organized chaos with having to show your passport verification then get in another line to board."
Pros: "I had a 1:59hr delay takeoff which made me lose the connection in CDMX to GUA and had the worst service attitude from an Aeromexico personnel at the counter."
Cons: "Train the staff in quality service. Focus on empathy."
Pros: "The flight was fast and with no delays"
Cons: "They charged me extra 14 USD for checking in, I had never being charged extra for that."
Cons: "Fue un viaje , sin ningún problema satisfecho sólo con algunos detalles en cuestión de equipaje no se si son los trabajadores de la aerolínea, ya que mis maletas sufrieron varios daños las 4 q traían espero la aerolínea preste más atención en estos detalles ."