Flight from LGW to JFK delayed by 4 hrs No explanation given until the pilot said the delay due to planned maintenance on the aircraft
The business class seat was an uncomfortable conversion of a main cabin seat well below the quality of even the budget carriers in the US. I would have never paid for business class if would have known I get the same seat as main cabin. BA has gone down hill significantly in this class of service.
Paid $180 for seat selection, and selection essnt honored. Have to call for a refund.
Pleasant staff. Entertainment system was down in many rows for a while the staff did rectify it in the end.
The flight attendants were EXTREMELY personable and appreciated the service, lights going off after dinner (probably the norm, but I haven’t flown evening overnight flights in a while). Thank you!
The food was ok, but not great. They delayed boarding in Portland and did not enforce group boarding. But the crew was excellent, went above and beyond.
If my tv wasn’t broken and I wasn’t in a seat that didn’t allow for sleeping
Boarding was efficient. Flight left on time. Wasn’t full so we could spread out a bit. Food was ok.
British Airways provided prompt service and maintained excellent cleanliness throughout the flight. However, the business class seats felt tight, and the cabin temperature was uncomfortably warm, making it difficult to sleep. Since I couldn’t rest, I turned to the in-flight entertainment, but the selection was heavily focused on Paramount content, which isn’t my preference. I also found the Bollywood movie options quite limited compared to other airlines. On the positive side, the spirits selection was impressive, and the staff was exceptionally friendly and attentive.
Even the carry-ons were not allowed and upon getting down, we had the wait for the longest time for the baggage to put on the jet aisle. We had a short connection which British Airways kept changing and made out entire experience poor. I would never fly BA again.
