Daily cleaning, installation of cabin HEPA filters on flights to Préveza
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Scores according to KAYAK customer reviews
Pros: "Everything was comfortable."
Cons: "I can't think of anything."
Pros: "Again staff was very friendly and helpful."
Cons: "That since it was a shorter flight no tvs."
Pros: "Amazing - they had a full dinner for a 9:55pm flight, with real silverware, complementary alcohol, for economy passengers! Crew extremely professional and efficient."
Cons: "Great customer service"
Pros: "full aircraft"
Cons: "I wanted to get some work done on my flight but I couldn't even open my laptop screen more than a few inches."
Pros: "The crew was very attentive and friendly. For the price the seats where comfortable."
Pros: "Punctuality, onboard service and the food served were all very good. Their app is very practical, no need to go to the counter except for dispatch of luggage."
Pros: "Flight was on time"
Cons: "Boarding started 20 mins late, once on board was moved to accommodate a family to sit together. No objection to them sitting together but how is it possible that they’re in that situation to begin with. Flight was overbooked so crew offering cash to delay for a later flight, which on a Sunday evening is an unappetising proposect"
Pros: "Seats were comfortable, food was ok."
Cons: "I was sitting on seat # 25 A : The distance between the seats in rows # 24 and # 25 was about 6 Inches less than between the other seat rows in front of us and across the isle thus making it VERY uncomfortable when the seat in front was in the sleeping condition. Peter M. Endriss"
Pros: "The flight to Zurich was delayed so I would have missed my connecting flight. We were automatically rebooked on British airways which got us home three hours sooner than the Swiss air connections. If they did the rebooking, I find that a real plus but can not rate them on anything else."
Pros: "Crew was always ready to help. It was a very smooth flight."
Cons: "I wish we could start watching the movies earlier and wish there was more selection for good movies. Flight was delayed but we knew that. I prefer that it‘s safe."
Pros: "Crew was friendly. Food was good"
Cons: "Crew was slow to pick up dishes and trash after meals. Passenger in front of me reclined seat leaving little room for me to watch the video screen or read."
Pros: "good entertainment system, modern aircraft , friendly and competent crew"
Pros: "Swiss has the most cheerful crews I've seen, and their enthusiasm is infectious which makes it easier to tolerate being cramped in a plane for hours. Also, I love that they give you a Swiss chocolate at the en of the flight."
Pros: "Service was great, friendly and courteous crew, smooth take off and touch down, meal was the best I've had traveling. Very long tiring flight, good hospitality is always appreciated."
Cons: "There was a short delay on take off but we arrived on time. The only problem that I encountered half way into a long tiring flight, I lost the volume on the entertainment system. The stewardess tried to reset it but it didn't work. I was asked to change seats but it was too much of a hassle. Was a bit disappointed. Not there fault."
Pros: "Nice plane, organized food and boarding."
Cons: "Nothing really"
Pros: "Selection of movies was good."
Cons: "The mushroom pasta they served was absolutely terrible."
Pros: "nice staff."
Cons: "lack of space. being in middle row."
Cons: "I'm only 5 months pregnant, barely showing, and the seat tray nearly didn't fit in the down position! So uncomfortable. Also the chicken sandwich was gross. The bread was gritty and dry."
Pros: "I had no idea i would be charged for just one check in bag!"
Cons: "I had no idea i would be charged for checked in bag! Scam!"
Pros: "punctual and friendly enough staff."
Cons: "entertainment and food options were poor and because of the long haul flight once we had a first round of service it was then self serve. I was in a window seat - cld not wake the people beside me and getting up to get water was difficult. Pushed the call button to be told that I cld get it myself!"
Pros: "The crew on board was kind and polite when they had to deliver bad news"
Cons: "2 hour delay due to a morning delay at Barcelona, although that seemed odd. The delay was known early that morning. Flight from Barcelona to Zurich doesn't take long. Seems they could have rerouted, or at least sent an email or some notification. Also, the boarding staff at Zurich is rude and random about whom they let onboard with larger luggage or not. They held some people but not others. Middle seats have metal polls, making legroom awkward."
Pros: "Crew is great and took great care of us. Flight was on time and that is always a plus."
Cons: "No entertainment on this plane, which is okay. But even the magazine is pretty lame. Food was ok, although not particularly substantial."
Cons: "Flight attendant spilled hot tea on me and he didn't help me out. The other flight atttendant assisted to my burns. I have 2ond degree burns on my arm from this incident."
Pros: "This was my first time flying on Swiss Air. Beautiful aircraft and a very friendly crew. Food was good and our flight was on time. Lots of options for in-flight entertainment."
Cons: "The boarding process was not ideal. This was our first time in the Zurich airport and we were not aware of the passport check at the gate. There were no signs and several passengers tried to board without the stamp only to be sent to the passport check line. Very frustrating. Also, there was no organization so everyone just rushed forward when boarding was called. They should consider boarding by rows to make it a more orderly process. Finally, there was no leg room at all. I realize airlines are trying to squeeze every passenger in that they can, but this was ridiculous. I'm 5'11" and my knees were pinned against the seat in front of me."
Pros: "The Crew was wonderful."
Pros: "Service, food was excellent. They went above and beyond."
Cons: "Hard to say.. Comfort of economy section."
Cons: "The plane had a flea infestation that left both my wife and I with tiny bites on our legs - during the layover the flight attendants came through and sprayed the air vents in the overhead with an aerosol - I had never seen that done before but I suspect that Swiss knew the plane had microscopic flees that were biting passengers. We flew business class and expected much better from Swiss."
Cons: "The crew was very short fused and rude to many of the passengers. I was surprised to see how they were talking to so many people I was feeling uncomfortable to even ask for a cup of water."
Cons: "There is no question about check-in?? My ticket, booked through Kayak, did not state that no baggage is included. The Swiss air just said I should have picked it up from the booking and forced me to pay Euro 30, which I will claim back from Kayak. This is gross misrepresentation and on the same ticket flying a luggage was included."
Pros: "Agbundance of newspapers and magazines and great variety of entertainment"
Cons: "Upon boarding it was possible to save a bit pof confusion by placing the sign that passport control is needed before boarding. Some were turned away from one line to get into another line."
Pros: "Excellent flight attendants."
Cons: "The boarding process for the economy class seems a little chaotic since there is no distinctions by zone or seat row. The result is a surge of people right when they announce boarding for that cabin."
Pros: "Crew was great, polite and pleasant. This is the only good thing about the flight."
Cons: "The agent at the check-in had no clue what he was doing. He had to ask his neighboring agents a dozen questions to check us in (4 passengers, 3 bags and 2 car seats). On top of that, his whole demeanor was condescending, treating us as if we had never flown an airplane before. We are big are traveling light, so we had 2 small suitcases, small enough that we never have to check them in for the US domestic flights. I asked the check-in agent if the small ones were needed to be checked in or if they could be taken as carry-ons. He made a big deal that they were too big and had to be checked in. But when we boarded the plane, we saw that about a quarter of the carry-on bags in the plane were as big as our small suitcases! We were in row 30+. The leg room was the narrowest I have had in all international flights I flew in. Having longer than average legs, it was pure torture for the duration of the overnight flight. The best part of the dinner they served was the croissant - that should give you an idea. I don't think I would voluntarily choose Swiss Air again."
Cons: "Flight was delayed for no particular reason. The entertainment system is terrible - it was interrupting (freezing) the movie every several minutes making it almost impossible to watch."
Pros: "Flight attendants were friendly, and also very skilled so that their service was unobtrusive, graceful, and helpful. They took great care to get people what they wanted, and I saw them fulfill a few special requests from the people around me politely and quickly. The entertainment selections were good. The variety of interesting musical selections allowed me to go the whole flight without running down the battery on any of my own musical devices. The seat space was comfortable, especially compared to domestic flights I've taken for the last 10 years. The enforcement of carry-on luggage rules meant the overhead compartments were sufficient for what was brought aboard and people weren't filling the foot-space with bags."
Pros: "The crew on my flight were the best crew I have ever had in the past ten years. They handled a conflict of a difficult passenger that was sitting in my seat instead of her assigned seat with the utmost professionalism. They were very kind overall."
Cons: "Flight delayed four and half hours. In this time not acceptable. I am not sure if I will fly Swiss again."
Pros: "Seats very confortabile"
Pros: "I was as comfortable as l could be, the trip home was very satisfactory"
Cons: "I was ill going to Zurich"
Cons: "As I had bought the tickets via Air India for a SWISS flight, I was informed that I cannot upgrade to business class, even when I was ready to pay. Inspite of being a SENATOR with the Star Alliance's Miles and More program."
Cons: "Small seats, in-flights entertainment system old and behind competition. could not convert my miles for an upgrade."
Cons: "Waiting so long in the security check line. Food could be better."
Pros: "Very friendly check in clerk ( Andrea ) Easy airport"
Pros: "Comfortable and Clean"
Pros: "got exit seat"
Cons: "More space on economy for long flights."
Pros: "Crew AMAZING nice people very hospitable the food was good, very respectable staff accommodations nice"
Cons: "The seat in the back was very uncomfortable to sleep other than that amazing"
Cons: "First leg was delayed out of Belgrade so I missed the connection to Washington"
Pros: "The crew were nice and the service very good. The layover was short."
Cons: "Our luggage was lost so we had to go back to the airport the day after. In economy class the Last 3 central rows or even more, have no carryon storage. We were stuck with our carryons for over 7 hours during the flight Montreal Munich. This is the case if you fly their new A350-390."
Pros: "Crew was friendly."
Cons: "Impossible to do beter."
Pros: "Smooth flight"
Cons: "Stop overcharge people for 1 luggage :( very disappointed"
Pros: "I liked the part of entertainment, bunch of free movies we could watch"
Cons: "the Meals. It could have been perfect when there was other options than vegetarian."
Pros: "The service and crew was amazing! We splurged on Business class and it was worth it! I was impressed with their efficiency at every point: checking in, boarding, and in-flight service."
Cons: "Sleeping overnight the cabin got a bit warm which made it a bit uncomfortable. I’ve never had that problem on a flight before."
Pros: "lots of crew members, flight landed a few minutes early."
Cons: "although i booked a reservation with 2 passengers, they didn't seat us together and were not helpful at all when we asked them to switch (they assigned middle seats in different rows, so i wasn't able to just ask another passenger to switch). the agent's attitude at the gate was "too bad""
Cons: "There was hardly any communication about the delay."
Cons: "I didn’t like selection on movies"
Pros: "Tout était impeccable."
Cons: "The flight was delayed. There was a terrible backlog in Security at Frankfurt Airport. This is not Lufthansa's fault but considering how important Frankfurt is, you would think the airlines would say something. The flight was late. There were no proper queues for boarding. Everone was mixed up, business, gold card, economy, and only one person doing the chekcing of boarding passes. It was not the best process."
Pros: "Good staff and food."
Cons: "Flight was late and boarding was unorganized. When the person sitting in front of me moved their chair it hit my head and moved all my stuff, this should not happen. We should not feel our area moved because the person moved their seat in front of us."
Pros: "Service, food, and entertainment was great!"
Pros: "It’s amazing. Fast and comfortable."
Pros: "Usual good service for economy class on this airline"
Pros: "The entertainment options were great, The plane was very clean and the bathrooms was HUGE!"
Cons: "uncomfortable seat, off set from the seat in front of me so my entertainment screen was at an odd angle to watch. Food was ok but they had a sauce on the chicken that was not very appetizing. It actually made my wife sick and lets just say she did not keep her dinner. Also, I asked for a scotch after take off and it was a small shot and after dinner I asked for another and it was just a whisper. It did not even cover one ice cube. It would have been nice to get at least a full shot."
Cons: "The passenger behaind, was a tall guy. All the 7 hours flight i had to fight him to allow me puting my back sest dowm on his hearting legs. Why didnt hay extra and seat where it fits his size?"
Cons: "no screen for movies getting all aboard without dividing into sitting numbers."
Cons: "We were in the middle at the very back of the plane. It was quite bouncy for some time during the flight. The stewardess informed us that that was typical for seats at the back of the plane. It is not easy to choose your seats when you buy the ticket online, but I would prefer a calmer location. Also I was squeezed when the person in front of me leaned back in her seat. Service was excellent, however."
Pros: "Flight was on time."
Cons: "I was sitting at the tale end. Seat was extremely uncomfortable. I was trying to rest yet flight attendants and several passengers were talking loud. Crews kept forgetting passengers orders/requests. A lady sitting besides me pushed a call bottom 3 times to get noticed. Flight attendants were too busy chatting with passengers to help other passengers. I have never seen that type of services before."
Pros: "Premium economy gives you extra confort, more space to sleep better."
Cons: "The flight was delayed 40 minutes."
Pros: "Crew was courteous and available.The aircraft was new and clean."
Cons: "I was asked to give up my seat to make space for people to sit together. Being a single traveler I had selected a seat in the 2 seats side. But my new seat was surrounded by all kids. Couldn't relax a bit."
Pros: "Nothing special. Very early flight. Just wanted coffee.... Then sleep"
Cons: "There was light turbulence in some parts during the flight but the captain never turned the "fasted hour seatbel on" sign which was strange."
Pros: "Timeliness. Service aboard the flight was great"
Cons: "The seats were too close together. Not enough room to move around"
Pros: "Friendly staff, on-time flight, and an AMAZING LANDING into Munich. Kudos to the pilot and his team."
Cons: "The plane was half way full, i had the seat in the economy section same like a big guy, at one point i asked the flight attendant if i can change my seat to another economy seat (I didn't want a free upgrade) because the guy in my right could fit in his seat with the arm rest down and it was getting uncomfortable for me. She told me if i want a upgrade, witch I refuse to get and didn't help me in any way with the problem that i had. I think for cases like this even though it's an economy seat it still cost 750$ and for a 9h flight witch transformed in a 14h flight because weather condition and fueling problems, flight attendants should be more mindful with the guest confort rather than upselling. Lufthansa it's a geat company with great airplanes but i think that in order to get people to come back you should treat people in the economy class like normal people that pay a price nothing close to the word economy"
Pros: "Cabin comfort. Friendly staffs."
Cons: "Food quality. Wifi wasn't working."
Pros: "goulash, chicken pizza, warsteiner, and wine"
Cons: "My movie froze 1/2 way through the flight and the crew could not reset it. I was staring at a frozen Jungle Book bear for 3 hours."
Cons: "The seating was poor. The armrest did not go up even so I and another passenger tried hard. I then had to climb over it to be able to get to the washroom at 86 that was not the easiest and again it should not happen regardless. Otherwise I was treated well.I was a wheel chair passenger for medical reason. Thanks Helen"
Pros: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Cons: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."
Pros: "Crew was very good on all flights. Packages, containing playing cards and some other items that were given to children during flights, were a nice touch. My husband changed his seat to accommodate a lady who was flying with her daughter, and was acknowledged by the crew and was offered a few extra snacks. Nice touch."
Cons: "Food on this destination was the best of other flight legs."
Cons: "Boarding was in organizes."
Pros: "Promptness, profesional and nice service. Everything overall."
Pros: "Comfort, pleasant, and efficiency"
Cons: "Food seems an afterthought in an otherwise top-notch business"
Pros: "direct flight"
Cons: "only one type of food offered. presented in a rude way."
Pros: "Flight attendants, movies"
Pros: "The food"
Pros: "Crew was great, movies we good. Plane was nice, drinks were readily available. After our missed connection the employee that got us our hotel was very nice and helpful."
Cons: "Even if everything was on time we would have had a very hard time making our connection to Austin after customs and security in Chicago. The tickets never should have been sold that way."
Pros: "quiet on-time flight"
Cons: "Overnight flights are usually a pain in the neck, which is obviously not the airline's fault"
Cons: "The Newark airport is a swamp of unpleasant facilities and personnel."
Pros: "The UAL 747 was not a spring chicken anymore, looking a bit tired and faded, but the flight was uneventful and safe. The usual crying babies (WHY do parents feel the need to bring infants on board when the babies are unhappy and have no idea what's going on?!?) and customers with pneumonia (or maybe SARS or Ebola???) that you'll find on most full aircraft. I survived the earsplitting crying and the contagious coughs unscathed, so I'm satisfied with the flight."
Cons: "Crying babies, contagious respiratory diseases (standard for flights these days), aging aircraft."
Pros: "Plane was new and good"
Cons: "Flight was 4 hours delayed"
Pros: "Very old aircraft. Looked extremely run down and many things were broken."
Pros: "Quick flight and boarding"
Cons: "Missed our connection because of problem w jetway"
Pros: "The crew."
Cons: "The aircraft: too old! No charging ports, entertainment system horrible. The food was not super."
Cons: "Heathrow is the worst airport when you have a passenger who needs a wheel chair."
Pros: "Warm welcome, on time and comfortable"
Cons: "Tough time. British airways wasn’t very helpful. Once our gate was changed no one told us or gave new boarding pass. We did have 7 hours to figure it out. But a clue where to go would have been nice. Missed my connection. Shuttle and hotel was a mess. Got a few hours of sleep outside the airport. Maybe I’ll get to Los Angeles soon."
Cons: "Could you refund me 50.00 as your price included bag price but when directed to book I had to add on bags for a further 50.00 and because of this they wouldn’t let me get on an earlier flight on my return firstname.lastname@example.org or 07799411994 for response"
Pros: "Staff were lovely."
Cons: "Old plane with an ancient entertainment system, generally cramped and uncomfortable. Paid for a specific seat but was given a different one."
Pros: "Fast service. No delays. Free baggage check in"
Cons: "Not so much as a free water let alone tea or coffee"
Cons: "Delayed 30 minutes"
Pros: "Food was great, staff was so sweet and patient"
Cons: "Never on time, always late, always either missing my connections or running throug the airport"
Pros: "The entertainment this time was working. Always a bonus. Loos were kept clean."
Cons: "The younger staff are moody and sullen. If you don't like long hall flights change your job. BA your seats are SO old it's like sitting on a park bench for hours. I know we are in the lowest paid seats but it really isn't acceptable."
Pros: "Nice aircraft! Very modern."
Cons: "The crew could be quite curt at times"
Pros: "Cabin Crew flight data punctuality"
Cons: "That I had to PAY for water to drink that was not tap water No room for my carry-on in overhead bins...took some arranging."
Pros: "Customer service."
Cons: "Entertainment need more movies"
Cons: "Transfer at the Heathrow airport was such a hustle. Even though we had about hour and a half for transfer, take getting off board into consideration, we were on the run to our next gate for about 50 minutes without stopping, barely had a chance to use a restroom. Longer transfer period is needed most definitely. Also at least complimentary glass of water would be nice on the board."
Pros: "The crew were friendly, professional and extremely pleasant."
Cons: "I’m not a fan of the constant PA’s during the descent. Playing a video about arrival procedures for an airport is extremely superfluous. Nobody pays attention and you just have to follow the signs when you get there."
Cons: "Rude staff at the airport. Short overlay did not have enough time to get our bags and checkin again that was ridiculous to have to check in again!"
Pros: "Me and my husband were upgraded from world traveler plus to business class, which we are thankful for"
Cons: "We were unable to order special meal online and were told to contact onboard crew for meals. When we contacted them inflight, they said they don’t have meals!!! And we were left to starve the whole night, while food was served for all around us. The really shocking thing is none of the crew had the courtesy to offer some snacks or bread. These especially when we were seated in business class!"
Cons: "There was a new born next to me and actually it was difficult to sleep."
Cons: "Flight canceled want able to rebook"
Cons: "As a Kenyan Passport Holder living in Canada on a PR status was denied right to travel to Kenya via LHR transit. WHY ? will you help us with our rights what compensation will help to alleviate the pain"
Pros: "Great, very comfortable, easy transatlantic flight"
Pros: "Excellent flight."
Cons: "Cramped and no free tea/coffee"
Pros: "The food was delicious and the meals spaced reasonably. The movie selection was very extensive. The crew was readily available for most issues that cropped up."
Cons: "An elderly disabled passenger was allowed to seat in closed off seating and store her canes under her seat causing them to jut out into the aisle. As she required a wheelchair to get on and off the plane they should have reseated her somewhere with more leg room and easier access to the restrooms"
Pros: "Overall flight better London to Beirut l"
Cons: "Long wait over"
Pros: "It was short, but delayed. Good security-very thorough although under-staffed"
Cons: "Uncomfortable seats, NO free beverage or snack. Flight attendants were ridiculously busy with running credit cards for passengers who bought food/etc that others could not even get to the toilets. NO entertainment at all. Felt like United but at least no one yelled at me ir hit me."
Pros: "Aside from the typically narrow seats, the service included all the hallmarks of higher-tier service, such as hot towels, cloth napkins, a good meal, and so on. The crew was attentive, as well."
Cons: "Customer service was terrible. The flight was overbooked and everyone was treating me as if it were MY fault the plane was oversold and I didn't have a seat. No apologies, no sympathy. It was as if they were doing me a favor by trying to get me on the flight. I had to wait it 4 long lines to get it taken care of and the people working the floor of the check-in area kept directing me to the wrong places. Purchasing a plane ticket on your airline for a specific should be enough to guarantee a seat on a plane. It's absurd that I spent 900 for a ticket and that doesn't guarantee me that I'll be on the flight."
Pros: "It was replacement flight by Qatar Airways. I wish they would replace all BA flights."
Pros: "Easy boarding process. Plenty of room in the overhead storage for carry-ons."
Cons: "Seats were cramped. Only food available was for sale."
Pros: "Cleanliness, staff, food, staff"
Cons: "@ 6'4" leg room was tight. Please would airlines load from the back to be more efficient?"
Pros: "Nice new airplane (787). On time. Good food. Plenty of fluids served."
Cons: "British airways is a shitty airline, I was stuck in Heathrow for almost 2 days, pregnant and alone. British airways has poor communication, poor leadership and no customer service skills. My flight was terrible and I will never be flying on British airways in the future. I will also be telling friends and family about my experience and ensure that they also don't travel on this awful airline."
Pros: "Quick and a clean aircraft"
Cons: "Nothing special to say"
Pros: "The food was elevated and we were fed twice on our 9 hour flight! The beverage service was also provided often with a good assortment. I loved that there were new release movies available for free. The staff was friendly and available. If I were to do another long flight like that, I would seek out British Airways."
Pros: "Great service and experience."
Cons: "The boarding was a little long."
Cons: "M&S Food menu is limited as it is - they then also run out of most items and couldnt serve passengers on a 5 hour flight.."
Pros: "Al parts of flight expertly handled by staff, especially cabin people. Thanks for a great flight, VA."
Pros: "Entertainment on iPad."
Cons: "Crew was curt and rude."
Pros: "My flight connection to Heathrow from Milan was 2 hours late. The staff at British Airways met me at the gate and escorted me to my connecting flight which was boarding at the time. I would not have made the connection if I had not had expess connection service"
Cons: "On time and good staff"
Pros: "787-9 new aircraft with the total lack of space in economy, my worst transatlantic crossing in thirty years. DVT waiting to happen."
Cons: "The food"
Cons: "It was very warm on the plane. No air jets available. Steward said the plane was having an issue with air quality. I have asthma and warm conditions with out air flow made this flight very uncomfortable for me. There was a passenger in from of me that was getting overheated and nauseous."
Pros: "Great service, French champagne on board - super nice"
Cons: "airfare.com is truly awful, and I'll avoid using that service in future"
Airlines flying to Préveza have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Préveza
Masks required on board, masks provided on flights to Préveza
Social distancing seating
Middle seats unavailable to book on flights to Préveza
Testing for antibodies, testing for symptoms for flights to Préveza
Waiving of change fees. Search flexible flights to Préveza