Daily cleaning, installation of cabin HEPA filters on flights to Lerwick Sumburgh
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Lerwick Airport is 32 kilometres from the centre of Lerwick. View on Map.
Lerwick is served by Lerwick Sumburgh Airport, also commonly referred to as Sumburgh, or simply Lerwick Airport. The airport code is LSI.
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Scores according to KAYAK customer reviews
Pros: "Plane was new and good"
Cons: "Flight was 4 hours delayed"
Pros: "Very old aircraft. Looked extremely run down and many things were broken."
Pros: "The crew."
Cons: "The aircraft: too old! No charging ports, entertainment system horrible. The food was not super."
Cons: "Heathrow is the worst airport when you have a passenger who needs a wheel chair."
Pros: "Warm welcome, on time and comfortable"
Cons: "It was extremely cold on the flight. I asked two different crew members to please turn the A/C down and nothing. I had 3 sweaters on and double socks, two blankets and it was still cold!! The worst"
Pros: "Cuisine was great"
Cons: "Seats and entertainment"
Cons: "There was a problem with the plane but there was time to make up the lost time however it seemed no one was in charge. We were not even told of the problem until the flight was already 30 min late. Then there did not seem to be a plan to fix things. The flight was 1 hour and 15 min late meaning we miss our great connection."
Cons: "No complaints"
Pros: "Everything was great. 777 has room and its comfy. This flight crew were outstanding!"
Pros: "Friendly crew."
Cons: "Flight delayed and missed connection. Ground crew in Rome assured there would be no further delays and connection would be made. Then plane was held on runway for 30 minutes after arriving 1.25 hour late. No complimentary drinks or snacks for a 3 hour flight. Landed 15min before connecting flight departed and was told by crew that a BA representative would be at gate to meet passengers who "missed" connection to LA, but no representative for the LA connection was present (only for other connections) though 20 passengers were on the same LA connection. Approximately 30 other passengers missed other connections. Was told that we would not make transfer to connection in same gate though we still had 10min before departure. At rebooking desk, was told "this happens all the time". Given meal vouchers to use at hotel by London Heathrow. Dinner voucher was valid only at hotel for a single dinner option (chicken, curry, salad, and water only - no juice nor soda, etc.)."
Pros: "Nice aircraft! Very modern."
Pros: "Food was better than I thought it was going to be (not that I have enormous expectations for airline food, but it was quite good)."
Cons: "Economy class is cramped, and it was a packed flight. Obviously, this is not a BA-only issue. It may have been me in my dehydrated state, but the cabin was also quite a bit warm."
Pros: "Flight was delayed however the crew got us back as fast as they could and we where very happy with the service"
Cons: "The crew could be quite curt at times"
Pros: "We slept the entire flight since this was the second leg of our journey."
Cons: "Plane departed 40 minutes late even though we were on board in time. Congestion at Heathrow was the problem, but this was not a problem for us since we got an extra 40 minutes of sleep."
Pros: "Shorter flight--OK"
Pros: "Customer service."
Cons: "Entertainment need more movies"
Pros: "The crew were friendly, professional and extremely pleasant."
Cons: "I’m not a fan of the constant PA’s during the descent. Playing a video about arrival procedures for an airport is extremely superfluous. Nobody pays attention and you just have to follow the signs when you get there."
Cons: "Rude staff at the airport. Short overlay did not have enough time to get our bags and checkin again that was ridiculous to have to check in again!"
Pros: "Me and my husband were upgraded from world traveler plus to business class, which we are thankful for"
Cons: "We were unable to order special meal online and were told to contact onboard crew for meals. When we contacted them inflight, they said they don’t have meals!!! And we were left to starve the whole night, while food was served for all around us. The really shocking thing is none of the crew had the courtesy to offer some snacks or bread. These especially when we were seated in business class!"
Cons: "There was a new born next to me and actually it was difficult to sleep."
Cons: "Flight canceled want able to rebook"
Cons: "As a Kenyan Passport Holder living in Canada on a PR status was denied right to travel to Kenya via LHR transit. WHY ? will you help us with our rights what compensation will help to alleviate the pain"
Pros: "It was a long flight but it seemed like the crew was constantly handing out drinks or food and the food was really good. There were plenty of recent movies and TV shoes to watch on the personal video screen."
Pros: "Some sleep"
Cons: "No food or drink provided in crappy seats"
Pros: "The staff were very friendly and helpful."
Cons: "They were out of a lot of the food options on the flight."
Pros: "Overall flight better London to Beirut l"
Cons: "Long wait over"
Cons: "Price & food not so good."
Pros: "Very little"
Cons: "Guy next to me took up half my seat and the staff did nothing Food was awful"
Cons: "Announcing gate information only 45 minutes before departure and having only 25 minutes to get there before gate closing is very inconvenient and nerve wracking."
Pros: "Nothing, I never had the opportunity to board"
Cons: "We had a quick trip planned to the go to London traveling from Amsterdam with British Airways. We were able to check in without a problem, but getting through airport security took a substantial amount of time, which caused sever delays getting to the gate. Once at the gate, we were told that we could no longer board the plane as the gate had already closed. Even more shocking, the service people told use that our entire itinerary (AKA our return flight) was cancelled as a result of this. You can imagine our frustration as we had tickets in hand looking at the door to the plane that we would have been allowed to walk through had security taken 5 minutes less. In the states, if airport security is holding you from missing your flight, this is communicated with the airline and proper arrangements are made. Unfortunately, this was not the case, forcing us to buy a new (last minute) ticket and losing a lot of money."
Cons: "I was sat in a row with two adults and one young child that was all over? I paid full price for my seat not to share it with a family of 3."
Pros: "They try there best"
Cons: "The union bull......"
Cons: "I paid to upgrade my seat and another passenger sat there and refused to move so I had to sit on the opposite side of the row causing me discomfort the entire flight. I have a titanium leg on my right side and always sit in a seat that allows me to stretch my leg right side of aisle. Very dissatisfied"
Cons: "The entertainment screen on the seat back was broken. The flight attendant said she would reset it or find us another seat but that never happened. Ten hours is a long time without the screen. Also they were out of meal choices by the time she got to our row and the chicken dish that was left was inedible."
Pros: "Efficient boarding, moderately intelligible announcements, passable food"
Cons: "In both directions, EDI—>JFK, our plane offered neither wi-fi (paid or free) nor seatback video screens, which is an awful lot of hours with no connection to anything. I didn't realize that any transatlantic airline still ran films on common screens, 1970s-style. Just how old were our planes?"
Pros: "full flight but well staffed and attentive. Great entertainment options."
Cons: "Got stranded in Heathrow"
Pros: "Great service and experience."
Cons: "The boarding was a little long."
Pros: "The crew were pleasant throughout, however, even they referred to this flight being a comedy of errors."
Cons: "BA badly needs to invest in some new stock. 2 hr delayed departure as a tire needed to be changed. Took over 1 hour to get the entertainment system to work after 2 reboots. Leaking air conditioning vent above my seat. Food was mediocre. Snack before arrival is clearly cost saving, sandwiches have been replaced with a biscuit."
Pros: "787-9 new aircraft with the total lack of space in economy, my worst transatlantic crossing in thirty years. DVT waiting to happen."
Cons: "The food"
Cons: "Food and entertainment selection was not the best."
Cons: "Flight was cancelled . And BA didn't manage it well for me . I am flying business . And have gold frequent flyer . And they offered cheap hotel by airport . Without even a shuttle to go to. I managed to go by myself . You have to stand on a line for an hour to get answers and another line with another 45 minutes to find solution. It's really bad ."
Pros: "Slept most of the way. Cabin looked new, so that was nice."
Cons: "Having to gate check my bag even though it fit in the overhead bin."
Cons: "airfare.com is truly awful, and I'll avoid using that service in future"
Pros: "Having not flown BA for some years it's easy to get a fresh perspective. The A380 is a good plane that holds a lot of folks. Getting them on & off can take some doing. BA seems to have figured it out. The flight was effortless, the food and service were unobtrusive and quality. Overall a pleasant way to spend the hours from Heathrow to Vancouver in either direction."
Cons: "Minor grumble outside of BAs gate being 20 minutes walk from the lounge was the boarding at Heathrow. With that many folks surely BA could do a better job of the pre-flight organization."
Airlines flying to Lerwick Sumburgh have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Lerwick Sumburgh
Masks required on board, masks provided on flights to Lerwick Sumburgh
Social distancing seating
Middle seats unavailable to book on flights to Lerwick Sumburgh
Testing for antibodies, testing for symptoms for flights to Lerwick Sumburgh
Waiving of change fees. Search flexible flights to Lerwick Sumburgh