The ride was comfy and crew members were nice. Really appreciate the option of the airport shuttle for passengers from near by states (NJ & PA) by EVA.
Pros: "Crew was nice."
Cons: "The beef dinner made me ill. I had no way to pick my seat in the checkin process. The seat I had (K) has an extra box under the seat in front, so it restricted leg room. There were a total of 37 movies to view, over half of which were non-Hollywood."
Cons: "The cabin crew was rude and the food ran out. The entertainment did not work. Plus we were over an hour late once we finally got off the plane"
Pros: "Overall in-flight experience was smooth. Check in (online and at-the-counter) were convenient. Staff were courteous."
Cons: "Maybe provide snacks to travelers during flight."
Pros: "The premium economy seat was pretty comfortable, and much better than those I have experienced in economy on other airlines, the food was really very good, the plane was very clean, the crew very professional, take off and arrival were both on time."
Cons: "No complaints."
Pros: "Special meal options: I enjoyed seafood meal."
Cons: "Departure was delayed and arrival at Taipei was also delayed"
Pros: "I have flown Eva Airlines twice now for a few trips to Asia. The service and experience was great. I would highly recommend."
Pros: "Orderly way of boarding, restroom is clean & tidy, good legroom between seats, smooth landing"
Cons: "During Taipei to Manila flight, the attendant promised to bring a blanket I requested but never came back."
Pros: "Pleasant friendly crew. Clean bathrooms."
Cons: "Entertainment choices seem to be limited compared to the long haul international flight."
Cons: "Booked/ paid/ and got refused to fly by Evaair as they and Justfly didn’t process the ticket properly even after received money for a month. And they left all the stress to customer had to book another flight at the airport."
This wasn't even a Cathay flight, it was Lufthansa and I didn't earn any asia miles
Pros: "Nice crew , good and good"
Cons: "If someday ... someday....I can afford First Class . That’s will be Nice for a long flight ."
Pros: "Attentive crew. Smooth flight."
Cons: "Entertainment options limited but that’s a very small complaint."
Pros: "Crew were friendly and premium economy seats were spacious and comfortable"
Cons: "Clean the toilets more regularly. One time, the floor was wet and not much paper left in the holders."
Pros: "Good options for food including meals and snacks! Cabin crew was great."
Cons: "Crew sometimes a little slow responding to passengers paging from their seats."
Pros: "seats that i selected was change when we enter the boarding gate without informing us"
Pros: "Good selection of movies and excellent inflight entertainment overall. Service was excellent."
Cons: "Seats were very small."
Pros: "Boarding quick n fast"
Cons: "Seats uncomfortable, leg n body, space too small n my left seat is a big sizes man , right seat is a very fat man , I can’t even move . my seat don’t have headset n request one , but until reached Hong Kong I still didn’t get it n I m in plane for 4hrs doing nothing, no games no songs n no shows. Thank for your concern . Really appreciate."
Cons: "Both the USB and headphone Jacks were busted. Just had a bad seat this time."
Pros: "The flight attendants in the airplane, both going and coming back to my destination were very nice. I really appreciated their hard work and attentiveness."
Cons: "At the HK airport the lady attending the check in, I believe her name is Tammy, I could not understand exactly what she was asking me to do because her voice was so low and her English was not clear. When I did not comply to what she was asking she very rudely did what she was asking me to do yet I could not hear or understand her. She even rolled her eyes. Very uncalled for and rude."
I liked when we actually were allowed to get on the airplane back to Edmonton… What could’ve been better well, not having our flight be delayed five hours could’ve been better… And then canceling our flight from Edmonton to Toronto, and then rescheduling us to fly from Honolulu to Edmonton -Edmonton to Vancouver, and then Vancouver to Toronto with a 12 hour layover in Edmonton pretty much was hell… Total travel time to get home 38 hours that’s really what could’ve been better. The two gate attendants for WestJet in Honolulu told us to come back to the gate to try to make other arrangements because they had to board the Calgary flight 1st and they didn’t have time to talk to me but by the time I came back when they told us to they said you should’ve come earlier to make these arrangements everyone else already changed their flights… We found out later that 30 people did not get on the 2:30 AM Edmonton flight. They ended up getting on the midnight flight to Calgary and making other arrangements to Toronto and so forth which we could’ve taken advantage of that if they had allowed us to when I initially had went up and approached the two gate attendance one of their names was Denise. One of the kindest WestJet employee was the one who received us in Edmonton, who felt so bad about the entire situation she got us for more meal vouchers and flew us first class from Vancouver to Toronto. In Honolulu they had given us two vouchers to use for dinner and they weren’t valid outside of Canada so we had purchased a meal and they were completely useless… But nowhere did it say that they could only be used in Canada So when we received more food vouchers in Edmonton, all of them did end up working in Canada, but it was just so convoluted. Overall, we have traveled to other countries even going as far as Africa… and that experience was far easier than flying to Hawaii from Canada I cannot believe any of this happened and how inconvenient it was We arrived, exhausted after 38 hours of travel, and could not even go to work on Monday. I look forward to hearing from KAYAK or from WestJet for some sort of compensation over the situation.
The plane was very warm and stuffy, overhead air jet running very weakly: disconcerting when Covid is still a real concern. ie: fresh air would be nice. On arrival, a 15 minute wait once the plane was stopped at the gate before the door was opened to let passengers leave. Then a 50 minute wait for luggage.
Pros: "Ran on time. Bags came out in a timely manner."
Pros: "Flight and ground crew handled a cancelled flight perfectly, with good communication with the passengers, efficient handling of bag retrieval and hotel accommodation. “Rescue” flight following day was appreciated."
Pros: "Easy and quick boarding, on-time flight, friendly cabin crew"
Cons: "My tv was not working, landing was not smooth staff was rude specially Edward"
Pros: "The flight left on time, boarding was orderly, I got a window seat."
Cons: "The seats were uncomfortable (very little leg and arm room, chairs didn't recline at all), WiFi was unavailable."
Pros: "The on board entertainment is very good, just remember to download the westjet connect app."
Cons: "Seats are ok, very cramped together, hard to get in and out of. I had picked plus seats but kayak didn't honor my selection so was forced to sit at the rear of the plane. As for the flight itself, the airliner sells only Coca Cola products, no cash purchases, credit and debit only. No free bag checks,"
Pros: "Flying with west jet is always a great experience. The crew always make you feel welcome."
Cons: "They didn’t offer coffee on this particular flight."
Pros: "Haven't taken it yet"
Cons: "Well I'm not on the plane yet cause you left.me stuck in Vancouver"
We had to board by bus when the skyway was right there. Humiliating. We had to carry our luggage down about 20 steps, get on a crowded bus and then climb a lot of steps just to get to the skyway. I won’t fly Air Canada again!!
Bitte nicht immer Poulets mal Rindfleisch oder Schweinefleisch Danke! Ich bin schon 8 mal nach Kanada geflogen mit air Canada.
3.5 hour late leaving due to mechanical issue, crew time out and over heated plane
Chicago Airport made it impossible to make our flight so my 7 year old had to sleep on chairs through the night and I am still up. Terrible experience.
Travelling from Frankfurt to Dubrovnik. After checking in at the gate had to go down two flights of stairs with carry on luggage etc and then load onto bus to go to apron where plan was and then again up another flight of stairs. Older people were struggling with this. They used an older plan and it was fine considering flight was only 1 hour 40 minutes.
Over an hour to check baggage. Baggage lost for over 3 days but was found and delivered to second hotel while on International tour. Seats were a tight fit when three people seated, On Air Canada Rouge plane no food and limited snacks. Air Canada plane better seats and snacks and food provided which was good.. Delayed ,Canceled flight and lost luggage experience, thus not a great rating.
Our plane (Canada Air) was delayed due to security concerns (or so I learned after the fact - this may or may not be true) that made it too late to make the connection to the US, since US customs closes at 8 PM. It would have been nice to have been informed of this delay while we still on the plane if at boarding it was known. That meant that I (and others) needed to spend the night at a hotel. Perhaps there needs to be an effort to book flights to the US so that they arrive at least an hour before customs closes to allow for flight delays.
Aisles are way to narrow. Seat cushions have lost all padding. Overhead storage was good. Seat numbers would be nice at the console area near the air flow for the plane we were on Could we not load the plane back to front.
Cons: "Entertainment system issues throughout the entire aircraft. The audio jacks in my entire row were inoperable."
Cons: "I used Kayak to find my ticket and fill out my information (all kayak logos on top of the page and so on). However, when my confirmation email and e-ticket came in, they were issued by Budgetair.com. I had no experience with them and took it to be a reliable website since they were working with Kayak. However, I had to change/cancel my flight because of delayed passport delivery, and this is when everything turned very Ugly! I had to spend an hour over the phone to get connected to an agent with BudgetAir, who disconnected the line within 2 minutes saying: “please hold so I can pull up your information”. This game went on for 6 hours. I tried to connect with the airline directly to make the change, which was not possible since Budgetair had placed a restriction on this ticket. After 6-7 hours, which meant no work for me or lunch because I was sitting behind my desk with a phone on my hand, I got through an agent who was rude and impolite. He took 15 minutes to find flights for the new dates (I did it in 2 minutes on their website), and then told me to pay $315 in extra fess. When I inquired that the prices on your website for the exact same ticket is way cheaper than my original ticket price, he got angry and aggressive. Basically implying that I have no choice to take their offer as is, or let go of my original ticket price of over $2000. Long story short, DO NOT buy from BudgetAir if you like having a peace of mind!"
Cons: "It would have been nice to have all the immigration forms necessary and a pen to fill them out. If you aren’t going to provide those please notify passengers in advance."
Cons: "1 hour delay due to maintenance but the ground crew and pilot kept us informed."
Cons: "The staff at the United gate in Munich was rude and not helpful at all."
Pros: "Ronald our flight attendant made our first flight experience to Europe great. He was amazing."
Cons: "I would not change anything."
Pros: "Late take off Tv selector did not work Super small plane and seats"
Cons: "On time, comfort seats, working tv Fire the old man flute attendant, he is unfriendly, rude,sarcastic to young black female lovely lovely trainee"
Pros: "This United flight was really an embarrassment when it comes to international flights for many reasons."
Cons: "The flight was delayed by five hours due to a mechanical problem with the plane. Little information was provided by United. Frustrating experience."
Cons: "We had to wait for a crew member but we weren’t too late."
Pros: "The food was very good."
Cons: "We were forced to check a carry on. Then it got lost."
Pros: "Quick, easy flight with a really nice flight attendant."
Cons: "Really small and uncomfortable plane. I feel like they should phase these small planes out. Seats are not wide enough for a regular sized guy."