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Pros: "the crew was really nice! there is not enough space for legs!"
Cons: "if they could not charge extra for the checking bags!"

Pros: "Crew speaking french"
Cons: "Check in process is a disaster. The passenger is asked to even weight the luggage to be said by the machine to gonto a counter without good reason: the only thing missing with LATAM is to pilote the plane. Awful."

Pros: "individual set of headphones and screens for entertainment"
Cons: "drinks service"

Cons: "Low cost, no frills, but on time. It's what we want and they delivered that today."

Pros: "Good seat. Nice aircraft Helpful check in."

Pros: "Nice crew, easy on line and airport check in. Flight slightly delayed but arrived on time."
Cons: "The San Andrés airport was way too small for all the passengers. People sitting in the aisles, clogging up fire exits, Very unsafe. The AC was too low, locals were fanning themselves. Gate was changed, crowds pushing to line up. I’ve never wanted to get on a plane and OUT of the airport so much."

Pros: "Quick comfortable trip."
Cons: "Some food or drinks"

Cons: "I can’t think of any thing else you could do better. You really provide a customer first service. I will always fly Latam and advise others to as well. Thank you."

Pros: "The seat was ok."
Cons: "I have a delay for 24hs."

Pros: "The food was good"

Pros: "Crew"

Pros: "Arrived on time"
Cons: "Business class seats too narrow on 767. Needs upgrade"

Cons: "Always not clear if the carry on are included. Always getting a surprise to pay $35 for carry on. Offered an upgrade for $15 took it to find out no more leg room only placed at front of plane.. No entertainment on 3 plus hours flight. Overall lots to be willing to upgrade."

Cons: "Yes the boarding it was terrible"

Pros: "Nothing. Passenger name could not be changed due to a mistake by you and lastminuite.com so I lost the flight and was not refunded the full amount! Bad service."
Cons: "If the passenger name was changed as requested and I would not lose the money."

Pros: "Roomy seating. You guys need N/A for the ratings... there was no entertainment or food.... do I rate this 1 or 5 star?"

Cons: "Lack of food!! LATAM you are doing it wrong"

Pros: "Boarding was easy."
Cons: "Nothing"

Pros: "You made it possible to change my flight to one earlier"
Cons: "The food"

Pros: "Low prices"
Cons: "Boarding process to chaotic and slow"

Pros: "Nothing"
Cons: "Was delay 2 hours and they tell us 3 hours before the dlight"

Pros: "The whole flight went smoothly and I really have no complaints about the flight itself."
Cons: "When I arrived, my luggage did not make the connecting flight. It was tracked down and hopefully will make it to me soon but you can see how it’s inconvenient. The first leg of my flight was operated by Wamos, though it was a LATAM flight. I know that this is something that happens often for all sorts of reasons, however I can’t help but think it had something to do with the transition of my luggage from one flight to the next. My flights home are similar ( One leg of it being operated by another airline) and needless to say I’m a bit nervous about that."

Pros: "our flight back home went smoothly"
Cons: "our flight from LAX to Montevideo was delayed by 8 hours, making us miss our connections. We arrived day late. Our luggage a day after that. Our friends went back home on another LATAM flight from Buenos Aires that was delayed. They were flown for 2 days around South America before making to LAX."

Cons: "Delayed 4 hours in Lima. Stood on the line to get a usd6 voucher for food, same as all passengers when I was flying business. No lounge service."

Pros: "Very nice service and nice staff"

Cons: "5 hour flight and only 1 pass through with breakfast and beverages. Never saw another flight attendant pass through the cabin again. Bring your own water because you won’t get any onboard."

Pros: "Everything else was greatt."
Cons: "Hiking boots and a rain jacket were stolen from my suitcase during normal checked baggage transfer. In mexico city after standing in customs line for a very long time, I found my bag sitting by the luggage conveyer belt. At my destination I found my hiking boots and jacket to be missing. I suspect they may have been taken in mexico cit but it could have happened anywhere along the process"

Pros: "Speed of service, friendly personnel, food"
Cons: "Flight left one hour late-stressful as I had short connection, but airport didn’t announce that we’d still arrive approx on time due to strong tailwind. Less stress all round if they’d have told us"

Pros: "The planes were modern and up to date. Good food and friendly service"
Cons: "I loved it all!"

Pros: "Comfortable seats. Good entertainment. Way better than any US airline."
Cons: "Cabin lights on for first 2 hours of an overnight (red eye) flight. No meal served as indicated on ticket, just M&Ms. Very cold cabin."

Pros: "The crew had a nice attitude."
Cons: "Entertainment system it is necessary an application and also it requires to use a personal device but there is not any USB or power socket."

Pros: "It was comfy"
Cons: "When I got to Miami, I wasn't assisted to the next gate"

Pros: "Great Staff. Beautiful plane"
Cons: "Flight was delayed leaving Miami and then some more arriving in Bogota. I understand this isnt the airline's fault"

Pros: "Great service!"
Cons: "The food"

Pros: "A good amount of room, really enjoyed that you could check in two 23kg bags free. It helped a lot with the carry on baggage issue (lack of space, too many people wanting to put their too large bags in the overhead bins). Good entertainment selection, they provide headphones which is nice. Comfy blankets. The crew was attentive and patient."
Cons: "Started boarding late but the captain got us to our destination early even in spite of late boarding."

Pros: "Good attention by the airline solved my problems"
Cons: "The flight got changed to departure 1 hour earlier, didn't get any notification as the company who I bought the ticket through didn't give my contact details to the airline. The airline informed them about the change in schedule but the company did not informe me and I almost lost the flight which would have ended with me not arriving to australia until who knows when. I am quite disappointed with this!"

Cons: "I have to pay for the food with no actual discount or lower price ticket. and the sits are even more tight than before."

Pros: "Service"
Cons: "The plane is ok but it is an old 767"

Pros: "The crew was nice, the food tasted great, and they had a variety of movies to watch!"
Cons: "There's not much I didn't like."

Pros: "El cumplimiento"
Cons: "El costo de los productos en vuelo y que no tienen cambio."

Cons: "Flight was cancelled. Main leg of flight which was to take me to Lima from the United States in the first place, was cancelled. Refund should have occurred, yet still charged. Please issue refund."

Pros: "The in flight entertainment was top notch. Crew was wonderful and the plane itself was excellent."

Cons: "My checked bag never arrived at my destination. The only clothes I have are the clothes I'm wearing."

Pros: "I flew business on the new airplane the Dreamliner. The experience was overall good. Very comfy plane. Slept like a baby. The food was the only bad thing I skipped both meals as it tasted like airplane food or frozen food out of a box."

Pros: "Helpful, friendly service from LATAM employees. On-time flights."

Pros: "The food was really good. The service was good as well. The movie selection was very good."
Cons: "Economy seats are really uncomfortable for long flights, my knees suffered."

Pros: "Comfortable seats on plane, good food. Good selection of in flight movies and television shows."
Cons: "The boarding process could have been a bit more organized, but it is a small airport and the general line moved quickly."

Cons: "To short connection"

Cons: "no breakfast"

Pros: "This is what an airline should be like in the US - 1 bag checked without fees, food - snacks and light meal (even on short flights), LEG ROOM, reasonable airfares. Thankfully I live near a Canadian airport. Greedy US airlines with its no-service-unless-you-pay could take a lesson."
Cons: "I am completely satisfied with the airline and its services."

Pros: "Comfortable plane."
Cons: "Boarding, it was organized chaos with having to show your passport verification then get in another line to board."

Pros: "I paid more money to take the 14:40 flight rather the 15:15 which was $100.00 USD less, to find out my flight was delayed by 45min.. seat didn’t recline and was just a bad experience"

Pros: "The flight was fast and with no delays"
Cons: "They charged me extra 14 USD for checking in, I had never being charged extra for that."

Pros: "On time"
Cons: "Something to drink"

Pros: "great service"
Cons: "the food"

Cons: "24hrs in advance, the flight was delayed over 6hrs"

Pros: "The flight from Vancouver to Mexico by Aeromexico was cancelled. I was assigned a different flight at 6am the next morning and we could not board in the last minute when we were at the door (it looks like the flight was overbooked)... Finally we are in Lima but our luggage is lost."
Cons: "Please let me know what can we do.. Is there any kind of compensation we are entitled to after going through all this..."

Cons: "Plane was over 30 min late taking off, despite everyone being on board ready to go on time. Now we landed 21 minutes ago and are sitting on the plane at the gate. Just..sitting. They are offloading 5 people at a time. For 120 people that’s at least 30 min...50+ min on deck post flight before deplani"

Cons: "I got singled out by a staff member to request me to check my bag while the passenger behind me had a bigger carry on bag. My other 2 friends had carry on backpacks about the same size as well but they didn't get stopped. I didn't know why I got picked on."

Pros: "i coul not take the flight becuase this agency changed all my itinerary"

Cons: "Very happy, excellent!!"

Cons: "missing luggage for 2 days now. not Good!!!"

Pros: "I enjoyed it"
Cons: "Good overall service"

Pros: "Everything"
Cons: "Nothing"

Pros: "Nothing"
Cons: "They did not tell me the gate or print info so plane left me and they try to charge more"

Pros: "Arriving at my destination without any problems"
Cons: "Boarding at Lima wasn’t well organized. Delayed arrival at Mexico City due to bad managing. Food wasn’t good, except the desert. Wifi in the plane wasn’t working, neither charging ports. Baggage checked not to my final destination, so had go with all my luggage through customs again."

Pros: "On time. Good entertainment"
Cons: "Food too salty"

Pros: "I like the staff, the seats, the entertainment"

Pros: "Overall great experience."

Pros: "Everyone was so nice"
Cons: "Nada"

Cons: "The person in Aeromexico balcony didn't have training to attend clientes in the best way. She didn't know how to add miles to my number of fidelity and she told me that she can't change my seat to the aisle, because the sistem was not working and her english was very poor too... Very poor service."

Pros: "Seat was good."
Cons: "No snack. No food offered during the flight. Only juice and water offered during more than 5 hours of the business class flight. Strange smell continued during the flight. The simplest service in my experiences of Business class flights in the world."

Pros: "We missed our flight to Bogota because Immigration was so understaffed. They were warned by Aero Mexico the day prior but chose to do nothing. Now we are having to pay for a second hotel and second flight from BOGOTA to Barranquilla. There are a lot of very angry and disappointed travelers today. We have been offered nothing and received nothing. And we loose another day of Carnivale. I won't be flying through Mexico city anytime soon. Kerry Greenlees"

Pros: "Well organized boarding and time efficient"
Cons: "Food mediocre"

Cons: "I had to document my luggage in every airport"

Cons: "The flight was delayed over 2 and a half hours, missed our connecting flight in Mexico City. The in flight entertainment stopped working half way through the flight, didn’t work again. Bad customer service, didn’t even apologize"

Pros: "Nothing they cancelled my connecting flight"
Cons: "First time flying with Aeromexico and it will be my last. The cancelled the flight just when we are about to board and have not responded or compensated me for my substitute flight to get home."

Pros: "The lights went out so you could sleep"
Cons: "The check In process took an hour for no reason. I can only assume the staff were new because everyone who went on strike recently got fired or quit. That or they were on permanent siesta because the line ups weren’t even long. They were just slow, lazy and lacked knowledge."

Pros: "Good legroom. Staff, food, boarding. Landed ahead of expected time."
Cons: "The temperature varied rather; hot on the ground cold over the arctic. One toilet door was faulty. The entertainment system occasionally played up."

Pros: "liked the seat and the space. a blanket provided without asking"

Pros: "The service and flight attendants were nice and genuine"
Cons: "The food and the male flight attendant from EZE to Mexico was not friendly, I didn't see him with a smile at all"

Pros: "Good entertainment Good crew"
Cons: "They should not advertise hot breakfast, I was not able to tell what they served,wether it was cereal or scrambled eggs,green leaf substance was not edible. Coffee was cool coloured water. I ate the fruit and yogurt only Passengers should be warned about the poor food,so that they can get something before boarding."

Cons: "My flight was changed. I received no notification. Representative did not care that about my needs. Will never fly with them again."

Pros: "Food!"
Cons: "Crew ladies were a bit rude, it was a long flight and a smile wouldn't have hurt instead they looked people like they were aliens speaking a nonexistent language."

Pros: "The tequila was free"
Cons: "There was a 30 minute delay with the flight and the service to get laugage checked in was terrible"

Pros: "Real food on the plane and a free drink, but I loved the branding most of all with the way the flight attendants dressed - heels for the airport and flats for the plane. I even asked if their make-up was issued by the company since they were all wearing the same shade of red lipstick - it was!!!"
Cons: "Nothing! Everything was perfect and on time!"

Pros: "People in Mexico are very nice."
Cons: "The Mexico DF airport us very crowded and you will be delayed. Avoid it if you can."

Cons: "They cancelled our flight, sent us to another flight, downgrade included since we had to go in tourist even we pay business. Our original Vancouver flight was also delayed for 3 hours, they could put us in another airline but simply did no d anything even we asked for that. At the end, they did not know hate in México, airport screens si done thing, airiline information was another thing."

Pros: "Nothing"
Cons: "I purchased a first class ticket, but the airline changed Equipment to a plane without a first class cabin. I was unceremoniously bumped back to coach and placed in front of two screaming children who proceeded to yell, kick my seat and hit me in the head for the entire flight. Never fly aeromexico"

Pros: "very smooth flignt"
Cons: "boarding took a long time due to last minute checkups"

Pros: "Price! And aervife"
Cons: "La aerolinea nondeja documentar ni una maleta en viaje internacionaybesones fuera de lanley ybdijeron q estan amparadoos a esa ley"

Cons: "I must to payfor my equipaje"

Pros: "Crew was nice"
Cons: "Food"

Pros: "lucky for us the plane I boarded was also headed to Mexico City. They allowed us to stay on the flight and we made our connecting flight in Mexico City"

Pros: "Smooth flight. Great and attentive ground and air crew. Bilingual and great food and drink."

Pros: "Movie selection was pretty decent"
Cons: "Seats very uncomfortable, flight attendant had an attitude because i asked her to help me out with my head phones. Had to ask twice because she told me to give her a minute mean while she was running her mouth with the other flight attendants in the back of the plane."

Pros: "The Aeromexico staff is polite and respectful. There were movies available on the flight."
Cons: "At first we were told we needed to pay an additional fee for departure tax. I researched this issue ahead of time and knew the departure tax is now included in the ticket price--it has been that way for a couple years. We had to explain that to the Aeromexico agent. But to her credit, she looked into it and eventually agreed we did not have to pay the extra fee. It cost $65 for an extra bag. Seems steep but whatever, we paid it. The gate changed but no one told the ticket counter. When we arrived at the gate, dozens of other passengers were there but the electronic board stated the flight was at a different gate. Aeromexico staff needed to look into it to discover the gate had been moved. Not impressed with their internal communications. The flight departed about 40 minutes late. Not bad. The food was awful. Could only eat the cookie."

Cons: "I'm stuck in this huge airport because the connection time between Mexico City and my next flight to Leon was vastly underestimated. In Vancouver I was assured that one and a half hours would be sufficient but when I saw the line through immigration I realized what a joke that was. That process alone took well over two hours, followed by another hour to pick up my bag, find the correct spot to drop it off again and then re-enter the boarding area. Meanwhile, the shuttle I arranged to pick me up in Leon have one and gone. So, here I sit, exhausted, frustrated and weary, waiting for the next flight, and not knowing how I will get to my destination in the dark hours of the night. I could do with back rub and a shoulder to cry on."

Pros: "the boarding."
Cons: "one hour arrival delay. seat very old and tight space."

Pros: "Cheap air fares"
Cons: "Could not use airline websites to select seats due to using a third party agent like kayak. Had to call both Alaska Air and Air Canada before I could secure seats."

Pros: "Good meals and services with beverages"
Cons: "None"

Cons: "Plane delay due to passenger on cell phone before takeoff"

Pros: "nice screen, but need to bring your own earplugs or pay to get a pair. toilet was clean, seat was quite comfortable for economy class"
Cons: "the reading light from next seat passenger was disturbing me a lot, spotting on my head & arm and it was really warm.. no room to store bag below front seat"

Pros: "very pleasant"
Cons: "nothing really"

Cons: "Not even chips"

Cons: "So uncomfortable"

Pros: "Reliable. Easy to board. On time!"

Cons: "They overbooked. Almost didnt get one"

Pros: "Same plane as the one I flew on the way to Toronto. It's a really nice plane."

Pros: "Good seats"
Cons: "Luggage was lost from Vancouver to Seattle with absolutely no communications and I had to chase it's whereabouts the next day"

Cons: "Waiting for an hour on Tarmac upon arrival in LA"

Cons: "my luggage and my baby's car seat was delayed. I arrived at 10 pm and my luggage and baby's car seat was missing. I was told they will deliverer it to me the next day, but I have not received my stuff now its been two days"

Pros: "The high tech of the airplane."
Cons: "I was situated in between 6 screaming kids. As you can imagine. Not fun."

Pros: "Extra care for passengers"
Cons: "Nothing"

Pros: "The plane, which was American-made. Smooth ride in the air, no baggage issues."
Cons: "The crying children in front of me, the hour and a half delay, and the late dinner service. Dinner came at 8:30, after staring at those with special meals eat and finish an hour before everyone else, they should wait with the rest of us. Breakfast was pretty lackluster. Their online app and check in is awful- they should hire new coders and UX designers to increase functionality."

Pros: "Nothing"
Cons: "They lost my luggage!!!"

Pros: "The pilot set an expectation of an early arrival (30 min) that was not met."

Pros: "great seats much roomier than other airlines"

Cons: "Baggage misplaced"

Pros: "Upgraded unexpectedly"

Cons: "Got delayed for almost 2 hours. Unacceptable"

Cons: "Not offered earphones"

Pros: "Movies"
Cons: "Plane edges were rather dirty with lots of debris. A little gross."

Cons: "Delay after delay."

Pros: "On time. Clean. Efficient"

Cons: "Movies and audio lacked currency, simply old and little variety."

Pros: "Fast and easy check in"

Pros: "The person we sat next to. And the great flying of the pilots."
Cons: "I am handicapped. Requested a wheel chair from the curb . Upon arrival, no wheel chair. we waited and waited. Then my friend went and got a wheel chair for me. we then joined our two friends, who also had wheelchairs. however, they had first class and was taken immediately to the first class lounge. I was waiting forever behind the check-in desk in Vancouver. I then put my bags on my chair and used the chair like a walker! Still no help. When I asked for help I was told that I was early and I could wait. Not the right answer. I was told to be at the airport 2 1/2 hrs. early which I was. Until I got to the woman at the boarding desk at E84, I was treated terribly. Since we travel with our friends we had hoped to at least see them. No way. Air Canada mad sure of that. also Not a peanut unless we spent money!!!"

Pros: "Dreamliner was airy and pleasant. Large screens. Electric outlets"
Cons: "Need more E books and audio podcasts."

Pros: "All"
Cons: "Nothing"

Cons: "Time it took to board"

Cons: "The plane was up and down twice when it landfall."

Cons: "Bread dry and no choice . Fresh fruit would be refreshing"

Pros: "Nothing"
Cons: "Because they had horrible service"

Pros: "Not much"
Cons: "Cramped old plane loud and noisy. But it got me where i needed to be."

Pros: "Everyone was very kind and helpful. I am glad to try Air Canada for thw first time this time."

Pros: "Great"

Pros: "Awful"
Cons: "They stole some of my property of my checked bag. Bunch of thieves. Arrogant people like Sue from Vancouver. She is also nasty ugly."

Pros: "See above"
Cons: "See above"

Pros: "Fast"
Cons: "Fast boarding"

Pros: "Quick boarding."

Pros: "Short, quick and convenient"

Cons: "The seat is too uncomfortable!"

Pros: "good take off, land off"
Cons: "charge for checked baggage"

Pros: "This is 15 minutes so not much ever goes wrong. Get to altitude and then start decent."

Pros: "Only liked the salads, buns, deserts and drinks."
Cons: "The main courses have too much unusual sauce on the rice and/chicken."

Cons: "Extremely tight space."

Pros: "Great deal and simple booking"

Pros: "Same as above"
Cons: "Same as above"