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Pros: "Not a single thing. I will be talking to a reporter about this since they are interested in the story"
Cons: "I left 3 hours early from my hotel. This was my first time ever being in the Philippines so I did not fully grasp the amount of traffic. I arrived at the check in counter with 52 minutes to spare and they told me I could not board. The plane wasnt even boarding passengers yet. I even went as far as to say that I would leave my luggage as I had to get on the flight. They did not allow this either. They said that I would need to get on another flight. To add insult to injury they did not credit me with ANY of what I had purchased for my previous flight since I ordered through Kayak. I am 100% dissatisfied with ANA and I am asking kayak to rectify what they have done. I have already emailed ANA upper management and will be taking this to social media, the news, and any other outlet I can find. I had to pay for a hotel, miss 2 days of work and pay for a 700 dollar "premium" seat ticket since that was all they claimed they had. I find that last part funny, since I saw about 12 empty seats on my flight. I am hoping to hear from kayak so they can explain why they do business with a company that clearly does not care about it's customers."

Pros: "The food was amazing - they had no right to make food that good. I really was blown away."
Cons: "The seat was small & painful. There were metal boxes on the floor where my feet should have gone, so I had to contort my body to fit, even though I was in economy plus."

Pros: "So much legroom and really friendly staff. The boarding was easy and so was deboarding. Was pleasantly surprised at how much more comfortable and efficient."

Pros: "Movie Selection was awesome on the Vancouver-Narita trip. I thought I was gonna miss the my last leg of the trip to Okinawa on a codeshare with ANA. As the Vancouver leg arrived a bit late. But the ANA staff found me and told me I had a later flight because of a 20 minute delay! It was awesome service, they also gave me a ride directly to Haneda Airport as that was where the later flight was."

Cons: "It was a rough landing."

Pros: "ANA service was very good"
Cons: "the layover was very long and uncomfortable. the was you configured the trip was very bad. 20hours in japan and 8hours in Chicago!!"

Pros: "They offered me an upgrade for 450 USD to business."
Cons: "The business class was empty I wish they had me it free because of my silver status."

Pros: "Movie selection was not as good as other airlines"

Pros: "Nothing"
Cons: "Delayed for 8 hrs, food was awful, service non existant"

"Couldn’t get through Immigration on a tourist visa because didn’t have Affidavit of support certificate"

Cons: "Great flight, great flight staff."

Pros: "Crew service is good!"
Cons: "The seat is really cramp and tight!!"

Pros: "Crew was friendly, eager to help. Flight arrived on time."

Pros: "Crew was very friendly and the service was reasonably good."
Cons: "Seats were not very comfortable."

Pros: "The cabin staff were extremely caring."

Pros: "Good"
Cons: "Good"

Pros: "We asked for the seafood meal option. Great food and we were served before regular meal service. The ANA staff was unfailingly polite and helpful. The economy class seats were surprisingly comfortable and the entertainment options were well-rounded. We hope to fly on ANA again!"

Pros: "Service was impeccable, as usual, from check-in to boarding. Crew was attentive and friendly."
Cons: "Cabin was too warm. Seems there is no way to adjust temperature /individual air flow on a 777-300."

Cons: "ANA changed my selected aisle seat to middle one without explanation. It never happens when I fly with United."

Pros: "I have An excellent services from two of stewardess on the plane her names is Miyuke if m not mistaken short hair always smiles she is an asset made me comfortable and kiyeke if am not mistaken up hair she is always smiling and has nice conversation. They’re appreciated. Keep improving ANA, i’ll Change to choose anytime to visit Asia country. Thank you."

Pros: "The cabin crew was great in services"
Cons: "Priority not thought"

Pros: "Food and entertainment has to be better."
Cons: "In Chicago, the flight was delayed for almost 4 hours which in turn made us miss our connecting flight to Jakarta. Then next flight available flight to Jakarta was 24 hours later."

Pros: "The plane came from LAX was 45 minutes late...but not a problem.....still ok"

Pros: "The crew were helpful, attentive and nice. There were vacant seats so i was able to change to a more comfortable seat."
Cons: "The food was horrible. The selections for movies is quite limited."

Pros: "Friendly crew, delicious meals, comfortable seats. Would fly no other airline to Japan."

Pros: "Food"
Cons: "Sitting space"

Pros: "service..service..service and ontime performance"

Pros: "Huge plane with nice leg room and space. Attentive attendants with excellent service."
Cons: "Didn’t care for the food nor movie choices."

Pros: "Flight attendants were wonderful, food and snacks were great and seats were comfortable and seemed to have a bit more space."

Pros: "Outstanding customer service, I was especially impressed when the flight attendants would intermittently clean up the restrooms- something that definitely doesn't happen on US airlines. Good food as well."
Cons: "Again, would prefer a larger selection and more change with movie choices."

Cons: "Ssssssddddddddddddddddddddddddddddffggggggggggggggg"

Pros: "ANA from Tokyo to Jakarta, ANA- Jakarta to Tokyo."
Cons: "."

Pros: "In-flight service, in-flight entertainment, environment temperature"
Cons: "Nothing"

Pros: "Crew are nice, helpful and polite"
Cons: "Airport problems turned it into a very long flight. We circled around Fukuoka for and hour. We ended up landing in Nagasaki and used taxi to Fukuoka. Over all time to final destination is 6 hours late."

Cons: "Width of the seat for me was bit tight when in a flat bed position."

Pros: "The crew is awesome and food is quite good"
Cons: "Seat is terrible it's more like domestic flight than international, boarding is terrible because we have to take a bus by standing from terminal to flight"

Pros: "The ANA crew were very sweet and accommodating"
Cons: "Very unhappy over the first leg. Nothing indicated it was a United Airline flight to be boarded at United Airline terminal in LAX. Seat selected at time of booking was not honored since selection has to be done on United Air's web site. Did not get the meal I ordered for the same reason. Very short time to get from arrival gate to the connecting gate at Haneda."

Pros: "Great airline!"
Cons: "some of the gates can be long walk"

Pros: "Service was great."
Cons: "Seats had a lot less leg room than a typical plane and, really, the food could have been better."

Pros: "Comfortable. Excellent service."

Pros: "Flight was very good - enjoyed meal and entertainment"
Cons: "Signage at Honolulu airport is unclear - -difficult to find connecting terminal"

Pros: "Flight was very good - enjoyed meal and entertainment"
Cons: "Should make it clear to passengers ahead of time that flight departs from international terminal (terminal 1) at Shanghai airport (and also that flight is NOT out of Pudong airport, although we were aware of the latter fact ahead of time)."

Pros: "Service and food"
Cons: "Seats need more padding -- perhaps an optional pad for some customers. It may be impossible to avoid literal butt hurt on a 14-hour flight, but an additional seat pad probably would have helped. Little Japanese woman next to me had one and I think she was quite comfortable."

Pros: "Crew and service was awesome"
Cons: "Not enough choices of entertainment"

Pros: "Even in economy class, the seats are wider than most American airplanes, there is a pedestal for the feet and the seats recline deeper. The service is excellent, very friendly and accommodating.We left on-time and arrived on-time. When flying again to Asia or SE Asia, I will definitely book ANA."

Pros: "I missed my flight. The customer service agent was awesome!"
Cons: "Flying United. I missed my flight. The gate was packed with people so I sat literally a quarter mile away. The flight was delayed and I got a text telling me new departure time. I show up for new departure time. Plane left six minutes earlier. First thanks for the bad information. Second thanks for not paging me. Third I don't care when the plane is supposed to leave. Just tell me what time to be at the gate so I can stand around after an international flight. Oh and if a flight attendee to squawk rudely at a paying customer when we do land, why I'd just have to ask myself AGAIN ... why do I fly United?"

Pros: "From communication on flight details to boarding to in-flight comfort, ANA rocked. The staff was so kind, seeing that we had what we needed. I didn't feel like a liability at all, and I think their approach to the work ensured a great flight experience for everyone."

Pros: "This was a pleasant flight. The crew was very friendly and considering I almost missed my flight, due to my own negligence, the airline was amazing in making sure I made it."
Cons: "I can't think of anything to not like. It was a short and easy flight."

Pros: "Wish there was more movies in English"

Pros: "Flight itself was great, but my luggage was lost in transit and staff have been very unhelpful in getting it back to me."
Cons: "Better way to deal with lost luggage, and they need to automatically deliver it to our address instead of tell us that we need to go back to the airport to pick it up ourselves. It’s been a huge hassle."

Pros: "The flight crew was very good."
Cons: "We waited a long time to take off once we boarded on account of the plane not done being loaded."

Pros: "Almost 4 hours. Reason 'traffic." Lame"

Pros: "Aircraft spacious seats comfortable Crew very friendly and welcoming good movie selection"
Cons: "Cues at T2 massive to go through immigration zig zag around terminal Seats don’t adjust well and little leg room when flat. Food uninspiring. Tv fixed lots of reflections. Toilets small."

Pros: "your crew and the service provided"
Cons: "some video channel dose not work such an the flight map."

Pros: "Food was mostly very nice."
Cons: "The Manila transfer process was a waste of time. Why when only transferring through at the airport you must go to an insecure area to get a Manila stamp in your passport and then have to go back into the secure area via another security check."

Pros: "Flight was on time, and was not overcrowded. Flight crew was polite."

Cons: "waiting 2 hours for the plane to park"

Pros: "Beautiful plane and crew. On time. Comfortable economy seats. I can’t complain. The food was no worse than any other carrier in economy."

Cons: "Flight crews working at transfer desks were extremely unorganized and brought us to our terminal at the very last minute when the flight was calling for all passengers to board. Food was terrible. Ended up losing my baggage because they didn’t have enough time to put all the bags onto the flight and so I had to wait an extra two hours at the airport"

Pros: "same thing, food and crew were very courteous"

Pros: "The offer of assistance before I even asked for it; genuine concern"

Pros: "From the moment I entered the plane, I was greeted by smiling faces, smooth jazz, and a perfectly air conditioned temperature. It was at this moment that I knew I was in for a treat. There was so much leg room, I closed my eyes at one point and felt like I was laying on a beach in Hawaii. The plane had a fantastic movie selection and great cuisine. Even the crying baby in the row over was such a delight!"
Cons: "Only thing I didn’t like was how much I liked it!"

Pros: "I liked being able to have seat selection, one checked baggage and a snack, even if it was simple"
Cons: "Having to wait in the tarmac for 45 minutes.. I would ha e rather wait at the terminal where there is WiFi and more space.."

Pros: "Crew, comfort"
Cons: "No options for vegan or vegetarian meals"

Pros: "Don't normally like leaving from JFK, but it was a direct flight to Vancouver, and the price was right. Also, they included 2 free bags in economy, a big savings. Also the meals were ok, and wine was included. Entertainment system was fine."
Cons: "Would have rather left out of EWR, but for the price it was worth the bit of inconvenience."

Cons: "As we landed 15 minutes early we were forced to wait 45 minutes on the plane because our gate was occupied. after we finally got off and went through customs we waited another hour to receive our luggage. When the luggage finally came out the crews luggage was the first to come out. So we all watched as the crew gathered their luggage which took another 15 minutes. Shouldn't the paying customers be first?"

Pros: "Boarding was organized. Food was excellent. A couple of complaints from fellow passengers were handled very professionally by crews. Leg room was not an issue for me as I am an average Asian height but for medical purposes - there should be a policy for them to separate sick-looking passengers from older passengers and children."
Cons: "Seat covers were musty and smells old - they need to change those! Flight got delayed for almost one hour while trying to dock because there was no assigned hangar station for the plane! How can an international airline company allow themselves to be treated like that? The crew looked overworked - what are these airline companies doing to these young professionals - treat them like slaves? I'm not surprised - that's the Philippines companies ways - pay them just enough so they can come back the next time to work."

Cons: "Flight was delayed"

Pros: "Crews were attentive and very helpful. They were all nice and very accommodating. But please add a personal AVOD on your aircrafts. A 10 hour flight is really boring without entertainment system."
Cons: "The portion of the food was very little. And they only serve full meal once on a 10-hour flight. Snack was served 1 hour prior to arrival but was not enough as the passengers were starving already."

Pros: "The staff is always hospitable. I was pleased that they left a snack for me even when I was sleeping because when I wake up I was hungry. I also like the disposable toothbrush and paste provided. And bathrooms on the flight were clean, unlike some other airlines."
Cons: "The movie selection was not as good this time as my previous flight with Philippine Airlines, but not a big problem.problem"

Cons: "None"

Pros: "There wasn't much about this flight I liked to be honest."
Cons: "It was extremely delayed with no explanation from the crew."

Pros: "Seats should be improved, thicker and more comfortable. Honestly I preferred standing halfway thru the flight . It was like concrete!! Rice was so mushy thought it was mash potatoes at first . Crew was exceptional w their service and the washrooms were kept clean even towards the end of the flight. Very important."

Cons: "By the time the food got to us (and we weren't in the wayyyy back) all that was left was fish! Needless to say, I didn't eat much :("

Pros: "great price. smooth & relaxed flight! No cons"

Cons: "Delayed flight and suddenly PAL require each one of us to check in our carry baggage."

Pros: "Crew was friendly and helpful. Boarding was efficient and flight departed and arrived ahead of schedule."
Cons: "Food is awful, and options are limited. I also think they need to reconsider playing music on the aircraft, it’s quite irritating."

Pros: "Service by the cabin crew was excellent."
Cons: "Seats were not that comfortable. The myPAL app would not connect to their WiFi although the wifi was working. I"

Pros: "Seats and service in business class Crew"
Cons: "Food and choice of after dinner drinks No amenity bag Earphones were not noise canceling"

Pros: "Entertainment, Meal options, Baggage Allowance, Plane."
Cons: "Slow check in, strollers can't be taken to the plane and are not left outside the plane at arrival this is extremely inconvenient for families with small children. The website is useless. You cant check your reservation or select a seat until 24 hours before your flight."

Pros: "Excellent flight despite 90 minute delay at Vancouver. They emailed and called me several hours earlier"

Pros: "Nothing"
Cons: "Everything. Truly a horrendous experience. Worst airline I've ever flown."

Cons: "Delayed boarding & not organized"

Cons: "delayed..."

Cons: "Delayed boarding ( can be expected ) but very little information given about it"

Cons: "Stinky guy sit beside me but overall good"

Pros: "Smooth flight"
Cons: "Not enough leg room"

Pros: "Excellent crews"
Cons: "Delays"

Cons: "paid extra for a seat with leg room ...no tv . this is going to manila on a round trip ticket.coming back was ok."

Pros: "The crew went above and beyond and made sure I had a meal that I could eat despite not having ordered ahead. Everyone was friendly and things ran very smoothly."

Pros: "the service and overall quality and comfort of plane"

Pros: "Customer service was horrible when I called to ask for assistance prior to the trip. The first flight was delayed multiple times for over ten hours due to weather (which was fine) and "waiting for a customer to board." The second return flight was again delayed. The worst was baggage: it took over two hours from parking at gate to me retrieving my check-in baggage from the baggage claim. This airline was horrible. Even though the flight crew was decent, I will not return. This was my first and will be my last time flying with this airline."

Pros: "FOOD and crew ok"
Cons: "long wait after landing in JFK airport in the plane first time in my journey."

Pros: "Everything was great. The price, the service and food. It reminds me of the way we USE to be treated.on Domestic airlines. How is it that we can receive so much service, free liggage, food, headsets, TV and not receive them on united, American Airlines, jet blue, ETC. It's really a shame when you know this treatment of excellence is possible but not provided on every airline."

Pros: "Entertainment on flight was great."
Cons: "Flight from Vancouver to NYC was delayed and when I asked an airport employee what's going on, he replied that Philippines Airlines is always late. No announcement at gate, in fact they just told everyone to wait and never once said how fling the delay might be. Food was not good."

Cons: "Absolutely outrageous, both ways. The lack of professionalism, courtesy, and respect that was shown to my family was disgusting specifically from Yosef Islam and Estrella Jose. Especially given that I was traveling with small children and a pregnant fiancé. Will never fly Philippine Airlines again and I will make sure my friends, family, and everyone who I knows travel will not also."

Pros: "airplane is clean and comfortable"
Cons: "food is so so"

Pros: "The food and entertainment was good."

Cons: "The never shipped my baggage.' Never gave me a call back. No email back. Nothing. Basically ruined my whole vacation, whole bunch of liars, nobody knows what they are doing, noone wants to deal with anything. No number for customer service either. THE WORST TRAVEL EXPERIENCE EVER."