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Pros: "Friendly crew"
Cons: "Very good overall"

Pros: "Superb crew; surprisingly delicious food (better than some first class meals I’ve had in the past)."
Cons: "The seat was remarkably uncomfortable. I fly business or first class when traveling overseas (prefer business class) specifically to be able to rest - this was the most uncomfortable I’ve experienced in the last few years."

Pros: "The crew was great."
Cons: "There was no entertainment on board. I was in the last row, and my seat would not recline, which made the flight less than comfortable."

Pros: "Seats were very comfortable"
Cons: "The boarding was a bit unorganized"

Cons: "I still haven't arrived yet, missed the big flight by two minutes, no help from the crew, had to overnight in Zürich. Trying again today..."

Pros: "When you lose your phone in the business class seat and a technician goes to find it once you land in Zurich and the day that it has miraculously disappeared there isn’t much to like at all about Swiss Airlines. Swiss Airlines isn’t going to hear the end of this is they don’t agree to replace my son’s phone. My husband is a lawyer and we are prepared to bring this to the public."
Cons: "My son dropped his phone in business class seat and the ground staff technician claimed it wasn’t there. Theft at its best! Swiss Air better take responsibility for their shady staff and agree to replace my don’s Phone promptly or we will take this to the public eye and courts. I’m sure we could get a big class action suit."

Cons: "I missed my connection and got to Hong Kong a day late."

Pros: "The service"
Cons: "No entertainment"

Pros: "Crew was polite"
Cons: "Outdated aircraft. Too little seat space. Mediocre food. Mediocre entertainment. No device chargers.terrible policy of requiring passangers to buy seat reservations--beyond annoying."

Pros: "Everything, but the lack of entertainment, and the seats I bought were separated."
Cons: "The lack of entertainment, and the seats I bought were separated."

Cons: "The seats in coach plus and Bussines were terrible"

Pros: "Seats were comfortable, food was ok."

Pros: "The most difficult problem I have to deal with in airline transportation occurs when the fellow traveler in the seat in front of me decides to drop their seat back into my lap. The seats are so close together that when the seat in front of you is all the way back the following happens: 1. You can no longer view the monitor on the seat back. 2. You cannot eat or write from your tray top. 3. You have great difficulty getting out of your seat. 4. You have great difficulty keeping from severely injuring the occupant of that seat. The way to deal with this is to get out of your seat. Stand in front of the offending passenger and as politely as you can as him or her to refrain from dropping the seat back so far. But the airline should not put you in this situation."

Cons: "It was hard to figure out how to request a special meal"

Pros: "There was water to drink"
Cons: "Plane felt like a 1990 air France flight. Cabin dated. The least amount of room I can remember on a plane. When sitting upright and the person in front reclined, i looked at their head and if I crossed my arms, it would touch the seat in front. Could not pick up pillow that dropped on the floor, could not bend around the seat in front. Very hard to get out to use the toilet. Felt very claustrophobic."

Pros: "Nothing!! And by the way this is the last time I travel with you guys. I couldn’t travel because of my itinerary doula -Bruxelle - Zurich- Washington Dulles . I was not told when I bought the ticket that I will need a visa to transit between Bruxel to Zurich. Now they told me that my only option is to buy another ticket . Thank God éthiopien Airline was more affordable."
Cons: "Nothing!! And by the way this is the last time I travel with you guys. I couldn’t travel because of my itinerary doula -Bruxelle - Zurich- Washington Dulles . I was not told when I bought the ticket that I will need a visa to transit between Bruxel to Zurich. Now they told me that my only option is to buy another ticket . Thank God éthiopien Airline was more affordable."

Pros: "Flight is conformable.. Crew was fine."
Cons: "experience at the Zurich airport was not good. They checked our passports 3 times before we got to our gate. Swiss airlines should account for these things when they give options for the connections. we had about and hour and half layover and did not even have time to have coffee or anything before a 9+ hour flight. We just ran from one flight to another and barely made to our flight.."

Cons: "I bought economy class ticket! (I have a printout ticket as proof!) When I went to the airport i had a VERY UNPLEASANT surprise. I had a 23kg bag. Bording stuart said that my ticket is ECO LIGHT class and I don't have the right to any baggage. Worst thing of all was that the reason of my trip to Paris was my sister's graduation and half of the baggage was my formal wear and other half were presents for my sister! Your lack of transparency ruined one in lifetime special event- MY SISTER'S GRADUATION. I am very glad that you asked me for my opinion because I am using my free time to demand full refund, even tough the damage is much bigger than the cost of the ticket and it's irreplaceable."

Pros: "The fights themselves were nice, the crew was pleasant and the dinner itself was a very nice surprise"
Cons: "Wow what a cramped space- the minute the person leaned their seat back I had no room and I'm a fairly small pElson. The seat in front of me was almost literally in my lap I couldn't open my tray on their seat back unless they sat up to eat"

Pros: "It was on time"
Cons: "They lost my bag for 6 days. It was an absolute horrible experience. There was a disconnect between their outsourced baggage tracer company and Swiss. Will NEVER fly again."

Pros: "Crew was professional and attentive. 55 minute flight so food was ice cream, beverages, and a piece of Swiss chocolate. Plane's entertainment system in my section did not work. I had to check my carry-on!"
Cons: "All of the above with the exception of crew & food comment."

Cons: "Did not get to make this flight either. Horrible."

Cons: "Airbus 330 seats are too narrow and the arm rests too high. I am about 5'3" and weigh about 150. I can't imagine what a taller and/or heavier passenger must feel like in these seats. Also I dislike the "nickel and diming" philosophy used by most airlines these days making people pay an extra $29 to reserve a specific seat. Give me a price from the beginning with a seat assignment."

Pros: "See below"
Cons: "We got to Rome airport 4 hours before to not miss flight! They booked us with 45 min to connect in Zurich. Then flight from Rome kept getting delayed with no explanations. We got to Zurich with 30 minutes to go. We literally ran to get to gate E. We got no help from Swiss employees and got to our gate with 10 min before flight. They said gate was closed. Went to transfer desk, next flight was next day at 1 pm. Missed very important meeting at work that I had planned around for months. Very upset and disappointed. Felt they could have helped us a lot more and got us on our flight."

Pros: "The staff was just fabulous! Very nice and sincere. Beautiful smiles. I admired the lipstick on one and she came back and had the name of it written down for me. MAC here I come."

Pros: "Not anything to rave about. The in-flight entertainment was bland - fortunately the flight was only 2 hours. There were various TV screens that could be seen, but no way to listen. In this case it wasn't a loss because I noticed that they were showing cartoons, even though there were no children on board. The snack was a simple sandwich, a little smaller than the size of a hotdog bun. Supposedly it was an artesian Swiss sandwich, but I think they could have done better. Overall, I'm happy with Swiss Air, and would definitely fly with them again."

Pros: "The planes were clean and in good repair. The staff was well trained, polite, efficient. The food was excellent. Our entire experience with Swiss Air was the best in ten weeks of travel we have completed this year."
Cons: "There was nothing that disappointed us in our experience with Swiss Air."

Pros: "The staff was helpful and professional and kind. The equipment was new and clean. The flight was on-time and uneventful. I would fly this airline again any day of the week."
Cons: "The entertainment screen was difficult to see when the person in front of me reclined because the screen was not perpendicular to my line of vision. I survived based on the other qualities of the flight."

Pros: "Crew were organized and pleasent. Lots of food."
Cons: "Seats in economy are tight."

Cons: "Seat was terrible g43 have no room for your leg. Seats are to small. Huge man next to me was sitting on 1.5 seat...."

Pros: "This was my first time flying on Swiss Air. Beautiful aircraft and a very friendly crew. Food was good and our flight was on time. Lots of options for in-flight entertainment."
Cons: "The boarding process was not ideal. This was our first time in the Zurich airport and we were not aware of the passport check at the gate. There were no signs and several passengers tried to board without the stamp only to be sent to the passport check line. Very frustrating. Also, there was no organization so everyone just rushed forward when boarding was called. They should consider boarding by rows to make it a more orderly process. Finally, there was no leg room at all. I realize airlines are trying to squeeze every passenger in that they can, but this was ridiculous. I'm 5'11" and my knees were pinned against the seat in front of me."

Pros: "Overall this was an average international flight. But the crew and food made up for all the short comings. One of the most amazing crews I have ever experienced....and food was surprisingly delicious...even ice cream. they visited frequently with water and tea. We're friendly accommodating and fun everything that you want in a crew."
Cons: "Cramped coach seats and pretty boring movie selection.The double checking and multiple lines at boarding was a ridiculous but perhaps it's required"

Pros: "Food, service, beverages, film selection."
Cons: "N/a"

Pros: "Everything."
Cons: "My flight was pleasant"

Pros: "The flight itself was good, smooth."
Cons: "I had requested a special meal for dietary reasons but it was not available. The flight crew did make some effort to find me something I could eat."

Cons: "Flight attendants blocked the aisle cleaning after meal service. The line of more than 10 people formed in the aisle trying to go to the lavatories, and the flight attendants would not move even after repeated requests by a parent who had a two year old needing to go. The lavatories were vacant at the time. Why can't they clear out and let people pass through. Never seen this type unaccommodating behavior."

Pros: "Food was overall not bad. It would have been nice to have more snack options if I was hungry in between meals."
Cons: "Landed early but there was no gate so we just sat on the runway. We also sat on the runway long past when we were supposed to arrive. I'm not sure why there still was no gate when we passed the time that we were supposed to arrive. There were also no power outlets in the plane. For such a long flight, it would be great to have power outlets to charge devices while flying. Flight was also kept very cold. Not very good entertainment options."

Pros: "The staff were very attentive, there was a free meal - a nice quality (fresh) panini with chicken ant then they came around with beautiful swiss chocolates. best experience on a short flight."
Cons: "nothing!"

Cons: "My flight was last minute canceled and then one of my replacement flights was canceled"

Cons: "My bag lost it's tag either in Minneapolis or on the way to Chicago and was re-tagged. It then took 5 days for the bag to arrive at my final destination. Swiss airlines didn't answer any phone calls, didn't respond to email messages sent through the Swiss air website. Had to get an outside agency involved to recover luggage."

Pros: "Service"
Cons: "None"

Cons: "Way to cramped. The people in front of me remained in the reclined position the entire time. This made it impossible for me to eat as their seat was too close to use my tray table. Also, the armrests did not go up fully to create more space in the seats so the long flight was cramped and uncomfortable as you could not spread out at all."

Pros: "Friendly and efficent"
Cons: "No USB plug: haven't encountered this on an intercontinental flight in a long time. They ran out of Chicken not only on this flight but also already on the first flight! Only meal available was vegetarian. How can this be possible twice in today's world of statistics and forecasting?"

Cons: "Horrible transfer experience. Flight was delayed, transfer bus was delayed, everything poorly handled and communicated. And, by the way, food was completely mediocre"

Pros: "departed before time and landed a bit ahead of schedule"

Pros: "Swiss flight was of it normal high standard"
Cons: "Delay on the return but was due to poor weather Baggage handelling in Madrid T2 is really really bad I don think anyone in T2 cares about customers"

Pros: "Best level of service I've had in a long time, great meal and wine selection, comfortable lay-flat seats."

Pros: "Service was excellent. The crew were friendly and came around frequently with drinks and snacks. Except for the final snack (a sort of hot pocket/calzone that was boring), the meals were surprisingly very good (especially the green curry)."
Cons: "I will echo the comment of another passenger that if the person in front of you reclines, the LCD screen cannot be tilted enough to view it correctly, making the images very distorted. It is a shame because the selection for entertainment is very good, but in this situation, you basically get only the audio."

Cons: "The Flight was cancelled and I was flown to London"

Pros: "Excellent boarding procedure and on time performance. Flight crew was great."
Cons: "Nothing"

Pros: "They got us from A to B without any problems."
Cons: "Efficient to the point of robotic."

Pros: "Air plane was nice and had good leg room . Was a comforted flight."

Pros: "The flight coming acknowledge was better, pilot told you where we were flying great crew and landed perfect"
Cons: "flight leaVing daytona was not great almost miss my connection flight from Atlanta"

Pros: "The plane looks nice from the outside."
Cons: "Was not made aware check in closes AN HOUR before flight. Missed entirely. No one to help me at desk."

Pros: "The plane was clean, and the stewardesses were really nice. Even the passengers were really nice!"
Cons: "I had to check my bag even though I usually carry on with me."

Pros: "The overall flight was cool... The boarding times were on point... And we actually landed a little early"
Cons: "I couldn't get comfortable.... No matter how I sat, my neck just started hurting in every position"

Pros: "Everything it was fast clean"
Cons: "Nothing"

Pros: "Air Europa staff were pleasant, airplane was clean, and they served two excellent meals. Cabin design allowed room to stand up and stretch."
Cons: "No WiFi or power outlets."

Pros: "Direct flight"
Cons: "No cell charger. The return policy should match swa, I'll never prefer delta until the return policy matches swa. No fees. Credits can be split between flights. One year to use credit."

"Great flight"

"Baggage delayed even though both the flights were delayed."

"Just a standard Delta flight: comfortable, excellent flight attendants. We had a direct flight, seated in Delta Comfort Plus, so it had a lot going for it, nevertheless, it was a good flight…"

"Comfortable flight, food can be improved. Everything was on time, but boarding could be better, more organized."

"I loved the hospitality of the crew, they were a great crew. What I didn’t like was how the airport I was going to be in for a layover closed down due to it raining in the area. I missed my connecting flight, and got put on a flight that departed 8 hours from the time I arrived to the airport. I also have no news on where my luggage is."

Pros: "Crew were great. Cookie was good. Seat was comfy to sit in upright."
Cons: "Leg room was poor, flight was overcrowded, seatback wouldn't recline, there simply isn't enough width to the seats in the middle of each row. This should be a perk to balance the perk of a window on one side and extra leg room in the aisle on the other."

Pros: "Crew was very nice and accommodating"
Cons: "Food service"

Pros: "No entertainment on the plane and plane was very small..."
Cons: "Explain flight situations better.."

Pros: "Super friendly staff, great service and delicious food. The competition has nothing compared to Delta. We’re switching"

Pros: "No food, late by hour"

Pros: "Good snacks, comfortable flight."

Pros: "Delta app is awesome."
Cons: "Really nothing. They did a great job."

Pros: "Like the “lanes” for boarding; however, there was no announcement so some people did not know and did not line up and just cut in between those who had. Biscoff cookies are always appreciated."
Cons: "The WiFi was very cumbersome to use, despite the instructions. The monitors had a marked delay when touched, making the entertainment a challenge to use."

Pros: "The crew was very good. So was the food."
Cons: "The flight was 1 hour delayed"

Cons: "Didn’t make the flight due to delay and late arrival! No help getting seats on a later flight or next morning."

Cons: "Delta always has 1 or maybe 2 people checking everyone in, including the baggage drop. So, EVERYONE has to wait for one person to finish checking in the first class passenger with a thousand needs. Very poor service as is their norm."

Pros: "The flight was fine. I don’t do 5 stars ever since they started pushing the limits on seating. I also have a problem with the wide swing in prices for the same flight but know that is marketing."
Cons: "Seating is too crowded for anyone to be truly comfortable"

Pros: "Crew was kind and responsive."
Cons: "Older plane so seats were very crammed. My screen was not calibrated correctly so I couldn’t rewind or pause movies. No charging option for phone. WiFi was spotty."

Pros: "I used up my battery thinking it’d be ok since most planes have charging areas...to my surprise, none at all was available"
Cons: "No tv screens in each seat..."

Cons: "Seat wouldn't redline."

Pros: "Speedy boarding and deplaning."
Cons: "The gate agent appeared annoyed when I requested a seat change a couple of hours prior to boarding. She didn’t offer assistance or an explanation. Just looked at me like ‘ in your dreams’. And flight attendants should really practice smiling more. Snacks offered on 5.5 hour flight we’re pretty pathetic."

Pros: "Flight was very quick. Boarding was very fast for such a small plane."
Cons: "Turbulence. Tiny carry-on area, tiny bathroom. Makes sense for such a small plane though."

Pros: "Aside from the issue where we had to deplane and wait for another plane, the flight and crew were great."
Cons: "The delay from the plane problem."

Pros: "The staff at the gate were efficient and very friendly, as were the onboard staff."

Cons: "None"

Pros: "Quick boarding. Nice crew. No food or entertainment so I couldn't rate those. N/A should be a choice"

Pros: "Delta captain was very personable, kept us up to date when a slight delay was necessary."
Cons: "It took over 20 minutes to check our bags. Given that we paid $150 to "upgrade" to Economy Comfort for a ONE HOUR flight, it would have been nice if DAL enabled us to check in with Sky Priority."

Cons: "could not check in on line as you did not give us the confirmation of the carrier we used which was not west jet the one you booked us through. You need to fix this problem for us to use you again"

Pros: "My entire flight experience was delightful. Was dry impressed with the staff both at Hartsfield-Jackson and DFW...and our flight crew was positively sublime."

Pros: "cleanliness; attendants were very helpful"

Pros: "Almonds as a snack. Pleasant crew."
Cons: "No entertainment and my table was broken. The air from the vents was also colder. Not much leg room and I have short legs."

Cons: "For a competitive price charged by almost any other airline for the same distance, there was no lunch on a midday international flight? That is terrible. To make things worse, the entertainment screen was broken. It did not respond to touches. More of an ordeal than entertainment. To top it all, the current flight info (e.g. time at departure & destination, flight duration) was all wrong. Not a pleasant experience."

Pros: "The crew as well as the pilot gave a lot of information to the customer due to a delay of 10min. Very professional. The pilot even said good bye in person to the customers leaving the plane, I really appreciated it :) The whether conditions in Seattle were very bad (windy, bumpy, rain, and night) and the pilot landed the plane as a pro! Thank you!"

Pros: "2 Delta employers went out of their way to address our messed up situation and make sure we got home without robbing us blind."

Pros: "Pillow, comforter, amenity kit were all good."
Cons: "Food was acceptable, but nothing exciting or above average. Seat had some trouble reclining, but eventually worked. Entertainment unit screen had issues with acting like I was touching it when I wasn't throughout trip. Made for major annoyance watching. Delta flight 410 on Oct 1, 2017 seat 3A."

Pros: "Everything"
Cons: "Nothing. Delta is the best airline in North America"

Pros: "Short flight just snacks. Was able to get a seat on standby for an earlier flight cutting my total travel time down by a couple hours. Very helpful gate agents"

Pros: "Nothing"
Cons: "That I couldn't reschedule due to the hurricane. I got stuck in Texas because of the hurricane. They didn't want to reschedule the flight because Denver was not apart of the affected area."

Pros: "Snack choices updated aircraft"
Cons: "No entertainment options"

Cons: "There was a kid screaming on both flights and t was not a good time"

Pros: "It’s was all good great service and great stuff"
Cons: "I can’t think of anything...."

Pros: "Attention"

Pros: "I always try to book a flight with Avianca when traveling to Central America and South America .good food..excellent service"

Cons: "Delayed and terrible service"

Cons: "The temperature in the aircraft ! Cold !!!"

Pros: "Crew"
Cons: "Food and movies"

Pros: "Thumbs up to your staff in Flores, Petén. The ticketing officer, the boarding officer, the flight crew...E.X.C.E.L.L.E.N.T..!! I will recommend Avianca to my friend's, most definitely."
Cons: "On my flight to Flores, Petén. the ticket counter lady at La Aurora airport, refused to take my checked baggage, even though I checked in at the counter of Avianca 15 minutes before de deadline set by the airline for checked in baggage. I was very disappointed on my flight to Flores, Peten."

Cons: "A group of people including me, were waiting for our baggages for more than 30 minutes."

Pros: "departure was on time, crew was very good, flight was smooth"
Cons: "food was about what you'd expect from any airline these days; we did get wine though! Six across seating in an Airbus 319 makes for limited space (but again, that's all the airlines for planes of this size)."

Pros: "Comfort and service"

Pros: "Service on time and on point"
Cons: "Nothing really, had a good experience"

Pros: "First class looks nice."
Cons: "More than one hour of delay in boarding. The seats very uncomfortable for a ten hour+ flight."

Pros: "Plane ride was smooth and on time."
Cons: "My seat did not recline. Only served coffee and fruit punch with a tasteless corn cracker"

Pros: "Overall"
Cons: "It was almost half an hour late to departure"

Pros: "Food was the only good thing"
Cons: "The plain was too old, it didn't have entertainment for a flight that long, seats were uncomfortable, we left almost two hours later, no charging ports on the plain, a really bad experience"

Cons: "El operador de avianca es unbdesatre. Aviones incómodos y sin confort . Muy malo!"

Pros: "The flight was delayed 8 hours however the airline took care of us. A paid hotel and a dinner for the night as well as a voucher. No worries in bogata thanks to avianca."

Pros: "I must recognize I am very pleased with what Avianca offer’s on this flight. The aircraft (Dreamliner) is in a perfect shape, crew is very kind and food was great. I definitely suggest to invest a little bit more of money and try to travel Business Class so you can get the whole experience: quick/easy check-in, VIP Lounge and great flight. Well done Avianca, Congratulations!"

Cons: "In NYC, they gate checked my VERY VALUABLE hand luggage that would have easily fit in the cost closet on board if the flight crew had been more understanding. Ground crew did not give me a ticket receipt for the gate check. The gate check luggage is now lost. I am very unhappy about this situation."

Pros: "They serve a lot of food, and if you need a drink that would not be a problem..."
Cons: "The chairs were not comfortable at all"

Pros: "The tv"
Cons: "They changed our flight at the last minute and didn’t ask - just did it. Screwed our schedules up"

Cons: "Bring your own entertainment. Not even sure what is on board but appeared to be not much to choose from."

Cons: "Is the Worst; i wait almost Four hours to take the flight from madrid!!! I lost the flight to valencia an the company give me another flight at 10:50 pm im going to arrive un valencia 12 am!!!! Im angry"

Pros: "The route, not much waiting time, the food."

Pros: "La atención y su comida"
Cons: "Que mis maletas las 4. no llegaron a Guayaquil y me quedé en ascuas por que son muy importantes. Espero que mañana 28/917 me la envíen como lo Acordado."

Pros: "Easy trip to a very nice location, flight time around an hour, very enjoyable as always in Avianca."

Pros: "The 787 was very comfortable and new. Plenty of food. The ground staff compensated us for our lost bags and had them delivered to our hotel the next day."
Cons: "The lost bags."

Pros: "On Time, Great Staff"

Pros: "Nothing at all it was the worst experience ever"
Cons: "We weren't treated the way we were used to being treated with great customer service this time we felt poorly treated"

Pros: "Courteous staff, everything was on time, and the free meal and drinks (including alcohol) is a refreshing throwback to the old days."

Pros: "Business class in Avianca is by far one of the best in Latinamerica. Very comfortable and great service"

Pros: "SEAT comfort variety of movies"

Pros: "Flights were on time regardless of weather conditions, very corteous crew, the meals were delicious. A very comfortable experience."

Cons: "Por hacer mantenimiento a ultimo minuto se atraso el vurlo mas de 2 horas. Perdi mi conexion a barcelona Avianca no le importa que uno pierda la conexion ya que ellos le tiran el problema a iberia, asi no responden"

Cons: "The charging USB didn't work and neither did the headphone jack."

Pros: "- Modern 787 aircraft."
Cons: "- Unconfortable seats on both planes. - crew was, in general rude and unnatentive."

Pros: "Everything was great..."

Pros: "The check was super friendly and great. The onboard people were very friendly as well."
Cons: "My TV screen didn't work."

Pros: "The service, the food, the various movie selections."
Cons: "N/a"

Pros: "Perdida de equipaje"
Cons: "Perdida de equipaje"

Pros: "Atención de los sobrecargos"
Cons: "Tamaño de los asientos"

Pros: "The flights were on time, with great service."
Cons: "Nothing!"

Pros: "The seats in business are comfortable. The food is good."
Cons: "The business area was almost empty so the crew was almost never present. It was not easy to get refills or to ask for something during dinner. My window shade was electric and did not work well, it was difficult to make opaque."

Pros: "The confort of the plane, The crew was very professionals! I r like very much that Kayak sent us reminders about the intinerary."
Cons: "Lo was satisfied with everything!"

Cons: "The crew of Avianca, they didn't care about some rubbish on the floor and they didn't check the chair of passengers when the airplane is taking off and landing...I don't like this airplane."

Pros: "this was my second flight on the 787-800, It was the most comfortable flight I have been on both the outbound and this return flight, again the crew and Avianca personnel were very exodus and accommodating. I would fly with Avianca as my first choice."

Pros: "Great service on board!"
Cons: "Nothing"

Cons: "First of all is a big mess when you arrive at the lax they tell you to get there 3hrs before and I got there at 9 and was in line for one hour and 30min because they decide to stop our line to attend another flight. Then they put me in the back of the airplane when I was in line early so should of been in the from not in the back? Boarding was another lie we took of at 1am instead of the time they say I had to pay additional fee for another bag. The staff was mediocre they are friendly when they want to be."

Pros: "I liked nothing, the planes are so old and the service was very poor."
Cons: "I didn't like their limited food options. If you are a vegetarian, don't ever fly with this airline."

Cons: "Only us movies and tv series. Bogota airport very croded and confusing. Especially difficult for 80 year-olds like me"

Pros: "Comfortable but narrow seats."
Cons: "Entertainment system could do with more selection."

Pros: "Staff was very helpful and kind. Very delicious food."

Pros: "Polite and efficient crew"
Cons: "Crowded conditions. Passengers with too many carry-on items. Passengers removing shoes AND SOCKS for entire flight (unsanitary!). Dirty restrooms."

Pros: "Leg room is better than any other airline"
Cons: "Flight attendants are cold and act like they hate their jobs."

Pros: "Friendly staff, decent meals, comfortable seating"
Cons: "Istanbul airport- needs major refurbishment"

Pros: "From beginning to end - it was a great flight. Food was exceptional as well as service."

Pros: "I liked how smooth our flight was thanks to the flight crew. The entertainment was great and helped pass the time. The flight crew was great and attentive."
Cons: "The food was ok but I wish I knew a way to have vegetarian options. I would have liked some kind of fruit options as well."

Cons: "Tried to cancel due to flooding in home and they would not refund my ticket. Neither would airfare.com, whom I purchased the ticket through."

Cons: "No priority boarding for business class in Istanbul."

Cons: "Making my long trip for 9 hours seating beside big fat guy takes his seat and half of mine, asking the crew to change my seat and telling me there is no space available and I can see there's free seats it was so rude, my back hurts me a lot this day and the day next because i was seating with slope."

Pros: "Everything was good except boarding. Boarding should be from a proper gate rather than from a bus"

Pros: "Food was good. Entertainment worked."
Cons: "I booked a window seat but the seat I got had now window. I couldn't do online check-in."

Pros: "No viajamos, nos cambiaron a Iberia al otro dia"
Cons: "No viajamos"

Pros: "The flight was quite comfortable. We lucked out with only a partially filled flight leaving extra space to sleep. Service was friendly and the food was excellent! I was fed twice on my 9hour flight and once on my 4hour flight. Great in flight entertainment."
Cons: "I was woken up for food but I like to eat so it didn't bother me much. Another airline I flew before left a note one my seat informing me they came by and to ring when I awoke for food, that was even better maybe try something like that for sleeping guests."

Pros: "Same as my Los Angeles flight, my Athens flight and my Beirut flight Extremely pleasant"

Pros: "They put a fabric pad on the seat to make it softer . I'm 6' and was comfortable. They have nice children's toiletry kits. Great entertainment system, tons of movies and shows."
Cons: "If you sit the the second cabin on the 777 they run out of buns and champagne by the time they get to you which is unacceptable for business class and they only finished the meal service 2 and a half hours into a 10:30 pm departure flight which is way too slow. They tried to lie to me that they didn't have champagne but I saw them opening 2 bottle when I went to the front lavatory. Between meal services crew is non existent."

Cons: "car seat not wrapped in plastic bag so I lost my cushions on the seat. Now my child can no longer use it."

Pros: "The planes I flew in were very clean, comfortable and in great condition. I enjoy the seat space and comfort, good entertainment options with great quality entertainment system. The meals were also decent and we were even fed sandwiches on a short flight."

Pros: "good entertainment system good legroom new airplane"
Cons: "lowered the food standards compared to previous flights flight was late"

Pros: "Service was exceelent and all crew staff were professional and friendly and courteous."

Cons: "Boarding was "like a bar fight. After business clase call, they didn't even call star alliance etc. There was h"

Pros: "Giving the kids a gift"
Cons: "Worker the didn't smile and not helping very well and getting angry when I asked for help or even they didn't know how to serve people. Airline to bad 2 airlines I go with them is very hot inside. Having bad AC. Thanks"

Pros: "the plain is good and there is a big space for the legs. the crew is helpfull"
Cons: "1. There was a delay on the flight from Barcelona to SAW (Turkey) of 2.5 hours. Turkish Airline didn't update us at any time what and why is the delay problem . Due to this, we missed the connetcion flight to Tel Aviv.They took us to another air port(Attaturk) in Istanbul (1.5 hour driving) . They gave us only food vaucher and no compensation for the overall delay(7 hours!!!) 2.Icoud not order a Cosher foo at all TK flights web sitr. WHY ??? 3.the Entertainment is very poor. only one movie and no subtitlse .Music is wired."

Cons: "I'm very upset with the airline ... I filed a claim money back through the policy ... I do not presented to outbound flight because I had lost my passport ... However, buy another ticket of plane in the same airline and when I wanted to take my return ticket was told it was canceled and I had to buy another ticket plane ... very bad."

Pros: "Everything, Turkish is great."

Pros: "Comfort, service, entertaiment features and food."

Pros: "I am always pleased with Turkish Airlines service and I love that they still give the little extras. It makes me feel more comfortable and the earplugs are always welcome!"

Cons: "I cannot begin to describe the plethora of issues I had with TK following the military coup. Aside from not answering emails or phones for days, even after getting in touch with someone the instructions I received were apparently only to waste my time because in the following correspondence it became clear they never intended on issuing a refund. I am a Military service member and was not authorized to take the flight I had booked, so after explaining the circumstances and submitting the requested memo...no refund! I will advise all my people to steer clear from Turkish Airlines."

Pros: "AS AN AIRLINE IWILL NEVER FLY AGAIN BECAUSE INSTEAD OF 5.5 HRS FROM STW TO ATH MY TRIP LASTED 14.5 HRS.THE CREW ON BOTH AIR PLANES EXCELLENT"

Pros: "Everything"
Cons: "Nothing"

Pros: "Crew friendly attitude, seats, comfort, food and entertainment choice were top class."
Cons: "Gate changed 2 times, many had to run long distance between gates, take-off was 40min late. loud and useless (no english) flight announcements would wake me up each time"

Pros: "Service Entertainment Staff Airplain (clean)"

Pros: "food, service and sea"

Pros: "Great food,wine and snacks!"

Pros: "The overall experience was very good. We had a 19 hour lay-over, pleasantly spent in a new, very comfortable hotel to which we were shuttled and from which we were returned to the airport the next morning -- hotel/shuttle comped, as was the impressive breakfast at the hotel. We will definitely fly TurkishAir again. The staff was excellent and the in-flight entertainment system was wonderful."
Cons: "The cabin was very warm during the flight. No personal air vents to help cool down. That is my only small complaint."

Pros: "Great screen and movie selection."
Cons: "Zero leg room. Worst I've ever been on for a long haul flight."

Pros: "The color of the seats"
Cons: "Everything"

Pros: "Food was delicious"
Cons: "Felt like there was barely any leg space. I'm not a tall guy so I was surprised on feeling I needed more space. My knees had no place to be freely."

Pros: "Just like the other flight it was amazing. Great food, great service, and great inflight entertainment."
Cons: "I liked everything."

Pros: "Great customer satisfaction reach on time"
Cons: "Great customer satisfaction reach on time"

Pros: "Easy journey, not too much delay. Service very nice"
Cons: "Seat very narrrow for leg"

Pros: "Turkish Airlines are actually the best in Air right now Highly recommend"

Pros: "bad in every way, my god sooooooo bad not even bussiness was boeing 737 old craft and water leaking next seates !!!! seates not comfortable we couldnt sleep so tired and seat cant move back , iwish i didnt book this flight"

Pros: "Flight was heavily delayed due to inclement weather, but flight crew served passengers with composure, empathy and professionalism. Food job, guys,"
Cons: "Ground personnel and airport personnel need to be trained how to communicate effectively, especially in a case of severe delays. Any information, especially frequent information, is better than no information at all. Panels and info screens were not updated regularly which led to an overflow of questions by passengers. Of course, ground personnel was not available to answer questions. I had the impression that they were totally overwhelmed and hiding in order to avoid a admitting that they didn't know."

Pros: "Food das ok"
Cons: "They did not call for boarding in any way or changed the gate and did not let people in the old gate know. I was already there because I had a 7 hour layover. I simply though the flight was delayed, when i wente to the customer service counter they treated me as if it was my fault and even though there 10 minutes to departure, they did not let me in the plane because they stop boarding 15 minutes before departure. I was forced to pay a $417 penalty for a ticket which original y cost $590. Had to pay another $30 Visa fee, just to go to the counter to deal with the problem and lost $ 100 hotel reservation in Madrid."

Pros: "Movies selection, food."
Cons: "Turkish people very rude standing around sitting on other seats moving back and forth reclining themselves everywhere. Yelling laughing"

Cons: "Ecxxlent bnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnbbbbbbbbb"

Pros: "Very pleased with Turkish Air."

Pros: "The seats were comfortable, and as always on Turkish Air the food and in flight entertainment was good."
Cons: "In both directions at Istanbul airport there was no boarding ramp used.. we had to take a bus to board out next to the cargo planes. On this flight, there was even an unused ramp at our gate, but they still took us by bus. This seems to be standard practice at this airport... not really the fault of the airline, but considering that Turkish Air dominates this airport, they must have some influence... Also, this was a daytime flight but they kept the plane dark and didn't let us open the windows almost the entire flight. I for one like to look out the window when it's daytime. I kept opening the window, to the flight attendants chagrin, and luckily didn't miss spectacular views of Tehran from above...but the rest of the plane did! It would be nice if they would tell you when you are flying over something significant.. a lot of times the pilot would tell you..."

Pros: "THEY ACTUALLY SERVED A COMPLETE MEAL ABOARD IN A 2 1/2 hour flight."
Cons: "Too hot in cabin"

Pros: "Easy flight nice bottle of reisling"
Cons: "No on flight entertainment"

Pros: "short, slightly delayed flight"
Cons: "Overnight flights are usually a pain in the neck, which is obviously not the airline's fault"

Cons: "The seats are more and more uncomfortable."

Pros: "The crew was nice."
Cons: "The food was average but at least it was free."

Pros: "Crew was friendly and capable."

Pros: "Great! The stewardess are very helpful"

Pros: "I like the service and how organized they are"
Cons: "I was very please, I don't have bad comments"

Cons: "DID NOT GO TO MUNICH. Instead of one connecting flight I had to be rearranged for two since the orginal was cancelled. From Florence I was bussed to Balogna, then flew to FRA with delays, then from FRA to EWR WITH A 4+ HR DELAY due to system malfunctions, then EWR to LAX was a 6 HOUR DELAY BECAUSE OF THE PLANE!! Instead of a normal flight time, IT TOOK 24+ HOURS to reach my destination and EACH STOP HAD HOURS OF DELAY. The crew was late on my flight to LAX in addition, absolutely terrible. Never want to fly with Lufthansa or United ever again. Horrible, horrible experience."

Cons: "In the flight from Munich to Madrid, nobody speaked in Spanish (in the gate or the crew), at least they could put a message in spanish or something. Thank you! Elisa"

Pros: "Nothing"
Cons: "I forgot my gift bag and the crew could not hel me recover it."

"Not having 2hr delays would be great"

Pros: "Food"
Cons: "There was loud, annoying static over the intercom off and on."

Pros: "Nice crew short flight."
Cons: "Not much flight was too short to say"

Pros: "Crew very friendly"
Cons: "Lufthansa continuosly treats repeat customers like milk cows. The new ‘light fare’ is a genius way to charge the same as before with ZERO customer support."

Cons: "Connection time unacceptable with delay in departure from London"

Pros: "The food was really good! I don’t expect much from airlines but I feel like I got a real meal on board (two of them!)"
Cons: "We were delayed taking off and there were three screaming babies, but there’s only so much they can do about that."

Pros: "The crew was polite and efficient. Moved very well around sleeping passengers sprawled feet. The shortcomings of the flight had to do with being in a tail section of an economy class in a packed transoceanic flight."
Cons: "At the beginning of the long flight the cabin was chilled, which made me happy I had my hooded sweatshirt with me, but at the end it was hot and stuffy. There was no air regulation available from the seat, only light."

Pros: "Staff was helpful and kind. Entertainment had variety."
Cons: "Flight ran out of chicken meals fast, forcing the rest of the plane to have vegetarian instead. I was sat in 41G. Awkward seating arrangement. Worst seat ever! Super cramp, making a 9hr flight very uncomfortable."

Pros: "Great crew and all were pleasant and attentive. Best airline I have flown."

Pros: "entertainment was good"
Cons: "the flight attendants were mostly absent. The flight attendants on the other side of the aisle were much more attentive and nice"

Pros: "Everything"

Cons: "It was Air Canada. Terrible service. Staff needs education on where to take travelers thru the immigration locations. Wasted time going to different locations and time is an essentence! Too many changes of staff from one location to another when it came with wheelchair assistance. One staff was on her personal phone!!! Had 3 different changes of hands then still did not get us to the right terminal, had to run to make the flight! Is that how you treat a 86 years old traveler?"

Cons: "Few toilets for two sections and seats too close, if it is not uptight the seat in front of you. You can not enjoy and watch movies."

Pros: "Service was excellent, food was good, everyone was friendly and nice."
Cons: "Everything was OK."

Pros: "New international terminal in San Diego is very nice"

Cons: "With a short layover and a bit of a delay coming from Seattle, I rushed through immigration and security and ran to my next gate. Even though I arrived at the gate two minutes before the scheduled departure time, the plane had already left the gate. VERY disappointing and will probably be the last time I fly Lufthansa, especially through Frankfurt."

Pros: "Very comfortable flight. Excellent take off and landing. Liked the extra legroom in coach for a bit more $$. Super friendly & professional crew. PA system was very difficult to understand."
Cons: "the food was a bit bland. Selection of movies very limited"

Pros: "Crew and food were nice."
Cons: "The flight was delayed for 60 minutes"

Cons: "Tras pasar por la máquina con la tarjeta de embarque una azafata de tierra dijo que no podía pasar alegando que mi maleta de mano espesaba demasiado sin fijarse que ya había sido pesado con etiqueta de ‘cabin baggage por la aerolínea. Luego al preguntar si estaba asegurado dijo que sí pero no sabía por cuanto. Los compartimentos encima de mi asiento no estaban llenos. El avión aterrizó tarde. Las azafatas de vuelo profesionales."

Cons: "Lost my luggage . I am in Madrid with no luggage."

Pros: "Nothing"
Cons: "Flying for funeral and they changed my destination from 2 flights to 3 because of a 3hr delay. Nobody cares about your wellbeing"

Cons: "Delayed by two hours. Made me miss my connection. Also it is far too cramped for anyone who is tall. We need more leg room"

Pros: "The flights were on time, we made a 1 hr 5 min connection with no fluster. Dinner was one of the best airplane meals, breakfast a little less so"

Pros: "The plain was verry clean,better comfort(new plain)good food&entertainment"
Cons: "The connection from the other flight was verry short,verry confusing with the gates!!!"

Cons: "There was not entertainment at all"

Cons: "boarding was late and chaotic and no apology from the airline"

Pros: "Entertainment was very diverse ;great"

Pros: "Wonderful crew and amazing soft landing, like cream."

Pros: "Everything was on time; boarding was very fast and smooth; flight attendance very friendly and resolute. I have food 4 stars because I didn't try it."
Cons: "Nothing"

Pros: "Great crew. Leg room reminded me of old days flying comfort."
Cons: "Flight was continually delayed, 15 by 15 minutes until 4 hours had elapsed."

Pros: "We left on time"
Cons: "Tight legs space"

Pros: "Nothing"
Cons: "Service"

Cons: "They tell you to download the app for entertainment but it doesn't work. No entertainment on the flight and no food unless you pay. The service sucked."

Pros: "Same as above."
Cons: "Same as above."

Cons: "This was an Air Canada flight. Time in line to check baggage in Frankfurt was 2+ hours, baggage was lost but arrived the next day at our destination. Unable to check-in online ahead of time for unknown reasons. Overall the Air Canada ground experience was pretty bad, but the crew/meals/entertainment was good."

Cons: "The seats were absolutely uncomfortable"

Cons: "Plane was very late; boarding late; short flight so no food or entertainment, but not really a problem. Overall condition of plane was mediocre at best -- old plane, not particularly clean. It was actually Air Canada. If that is a partner of Lufthansa, very disappointed. Would not fly Air Canada again, but LOVE Lufthansa."

Pros: "Airline crew very friendly and courteous throughout entire flight"

Pros: "Ample leg room and comfortable seats."
Cons: "No complaints"

Cons: "Where to begin? During the booking process, there was no indication my travel partner and I would be flying Air Canada, and not Lufthansa. We were seated in the last row of the plane with painfully little legroom — even for two women of relatively small stature. The plane was not equipped with modern conveniences of operational wifi, music, or any other means of entertainment over the ten-hour flight. We were nearly an hour late to depart, but were unable to hear anything over the speakers regarding the cause for the delay, nor could we hear any of the flight attendants' safety instructions. What we could hear, however, was the surprisingly loud and nearly constant DINNNGGGG of the passengers' call buttons as they summoned the flight attendants. Because the flight was an overnighter, we attempted to sleep, but it was nearly impossible to do so due to the noise. I had earplugs in and could still hear the chimes, which were positioned right above our seats and made for an unpleasant experience and cranky travelers. The food was subpar as expected, but it would've been nice to be surprised with something resembling a fresh piece of fruit or vegetable. The flight crew was polite and one of the attendants took pity on us and offered a complimentary shot of whiskey, which partially alleviated the discomfort of the experience. That man is a saint and we surely hope he is better taken care of by this airline than we were. Overall a miserable experience. Will definitely rethink flying both Lufthansa and Air Canada in the future."