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Pros: "Got to gate on time. Attendants nice, good service"
Cons: "seats of course. No room anymore"

Pros: "Crew was cheerful."
Cons: "Bring your own everything, even your own entertainment. Download the app before you fly so you can watch 20 year old movies."

Pros: "I am so disappointed of this trip and United airlines"
Cons: "The worst trip with United airlines specially from Huston to El Salvador"

Pros: "On time, pleasant crew"

Pros: "It was great"
Cons: "All good"

Pros: "Crew. Club soda. Safe landing."
Cons: "Pay for movie. Delayed plane that landed 10 minutes after boarding for connecting flight which was last flight of the night."

Pros: "Take off and landing very good"

Cons: "0% leg room :("

Pros: "We upgraded to business so it was great. Crew was especially attentive."
Cons: "Couldn't recharge the iPhone. No plug."

Cons: "I bought first/business class ticket for my wife & myself. The sitting was comparable to premium coach level, my overhead bin was occupied by someone else. Food service was acceptable. I am medium built, the lavatory was very tight I felt sorry for larger than my self."

Cons: "Unassigned seating from the beginning of the trip made the trip arduous."

Pros: "The flight was nice and the crew was very helpful"
Cons: "The landing was a bit rough"

Cons: "Late flight and can't catch next flight on time:("

Pros: "Nothing"
Cons: "7.99 to watch DTV with very limited Choice you get more from Jet Blue Free The sound jack was worn out so I had to jiggle it to find the spot it worked and then hold it for 5 hrs They appear to be cutting corners"

Cons: "Very late"

Pros: "Staff was great, and the few delays that occurred were fairly minimal and it was clear that the staff/pilot did their best to keep things timely"
Cons: "These seats and spaces are incredibly small, my body is so sore! Also the internet costs money? I've travelled with other airlines that include Wi-Fi for free"

Pros: "Flight crew was nicer, and it ran on time."
Cons: "Seats too close in economy. Not everyone is 5' 3" and 105 lbs"

Pros: "Good job."
Cons: "Could not get movies to play on iPad or Mac book pro."

Cons: "I didn't like buying a ticket for a flight with an ANA number and advertised as ANA but then flying United. I don't want to fly united."

Pros: "Nothing"
Cons: "Indifferent staff, absolutely no customer service Flight late, no food, no entertainment, seats extremely cramped, packed in like sardines, no personality at all, just attitude- get through it, provided basics, waited 20 min for first bag to appear in luggage carousel too, nothing good about it! It would be revolutionary if one airline valued their guests and showed it! Instead of cattle they manage and transport"

Pros: "They at least had the option for live TV on one of the flights, but wanted $8, when Southwest gives it to you free."
Cons: "The gate agent also just seemed and unpleasant in general. The leg room is the worst in the industry, it's absolutely terrible"

Pros: "Nothing"
Cons: "-Jolene at the United check in at the Vancouver airport loves to discriminate -No WiFi on a 5+ hour flight -Old clunky planes -Poor service overall -Noticed employees using their phones constantly instead of helping paying Customers"

Cons: "Unfortunately the first leg of our flight was delayed over an hour. Although we made our connecting flight (barely), our luggage didn't make it onto the plane. It was OK since it was our return flight and we received our luggage later the next day."

Pros: "At least the seats had power outlets."
Cons: "Crew appeared to hate their jobs, only peanuts and water for a 2.5hr flight. Plane was good but united sucks."

Cons: "I don't like delays..."

Cons: "I don't understand why you don't load from the back of the plane first, it just makes more sense."

Cons: "Flight was delayed but this was due to weather conditions."

Pros: "Nothing"
Cons: "Awful service,"

Pros: "It really was great. On time, crew was helpful and friendly"

Cons: "I arrived at YVR to check in for my flight at 4 pm. I was told they couldn't find me In the system anywhere and when they finally did find me they told me they had booked my seat onto another flight that didn't leave u til 6 pm and I would arrive home in San Diego at 10:40 pm. They refused to check my luggage because they said I had arrived too early. I wasn't too early for my originally scheduled flight! I now had to sit in the airport for 5 hours. I had to call home, arrange a sitter for my children whom I was suppose to see at 8:55 pm. They said there was nothing they could do about it."

Pros: "It had been years since we last flew UNITED. Honestly, we were a bit apprehensive after learning of friends' negative experiences but we moved forward with our plan. The flight was smooth, and ahead of schedule and the crew was totally on top of their game. SPOT ON!"
Cons: "If I would make ANY suggestion, it would be to load people from the back of the plane to expedite loading. Your current 'zone' approach results in lots of waiting for passengers lo sitting in the back....as the front passenger's mess around, trying to get themselves situated...CLUELESS that there are a hundred others WAITING in the aisle, as they tussle with their sweaters, purses, tech equipment, etc. (if you get my gist!). Just something to consider....."

Cons: "there was no in-flight entertainment."

Pros: "The flight attendants were really courteous and friendly."
Cons: "There was not anything that I did not like"

Pros: "Headphone slot. Free wifi"
Cons: "Tight seats in coach..expected"

Pros: "Not much to like about United these days, just basic cattle car service and nickel and dime you for everything."
Cons: "Cramped seats, poor entertainment choices, basic uncomfortable seating."

Pros: "It ending"
Cons: "I don't even know where to begin. Horrible flight with two obnoxious dunk clowns that kept this red eye flight awake. Because they were loud and obnoxious they got all the service on the flight. The way they acted, very inappropriately to another passenger, and sneaking booze from their carry on-Wished there was an air marshal on the flight. Won't be flying United again."

Pros: "The plane was clean, left on time and arrived early. Expecting that there were too many carry on bags, they offered to check some bags at the gate for no additional cost."
Cons: "The snacks were a waste of time. The charge for the entertainment system is based on the published flying time but since those are overstated to improve on time performance, the entertainment charge was excessive."

Pros: "Kayak was not aware that my flight was changed to another airline. Great notification!!!!!"

Pros: "I like boarding, crew and the comfort ."

Pros: "There was a medical emergency on board and the crew, especially the African American stewardess is to be commended for her (their) responsiveness. The flight was pleasant, however I could not give an excellent rating. To give an excellent rating would meant his flight or airline stood out above all others."

Pros: "He's a great pilot."
Cons: "That flight was so very scary.My name is Addison ( Parinaz ) Barati."

Pros: "The flight was an hour late due to bad weather delaying the plane's arrival. The great news is the boarding process was quick and efficient. Once seated the pilot announced that the weather delaying the arrival would help 'push' us for our flight. Only a half hour late after an hour delay departing."

Pros: "Boarding was quick, but when you're in Premier Global whatever you go on first, so that doesn't mean much. The stewardess was nice enough, but didn't have much to offer from United."
Cons: "This was a three hour flight. I would have expected a bit more class in business class for three hours. Instead, there was wine in plastic bottles, and a basket of wrapped snacks. Yahoo."

Pros: "I like the fact that entertainment is offered over WiFi. Seats were comfortable. I really like the headrests which keep head in place."
Cons: "Snack is very small. Entertainment didn't work for me on this flight (worked fine from Chicago to Detroit) which is a shame because that was by far my longer leg of travel. Movie would play for approximately 5 to 30 seconds and then WiFi would disconnect from my phone and cause the movie to stop. Worked fine on next flight but it was short so I couldn't finish watching the movie I started. Not sure why airlines refuse to board by row from the back forward but your boarding (from window to aisle) is a reasonable compromise."

Pros: "Boarding and arrival on time, crew was courteous, and drinks and snacks were ok."
Cons: "Seating was a bit cramped and I'm not a big guy at all. There was no wifi on the plane for a 3 hour flight."

Pros: "I got in my final destination"
Cons: "Everything"

Pros: "Was boarded quickly"
Cons: "No charge ports for my phone"

Cons: "Ground crew rude and unhelpful. Had child in tow but were forced to repackage bags because we were 1.2 lb over. On United customers are idiots to be tolerated, not the reason everyone has their job."

Cons: "i understand that this is currently the state of many airlines, but I am not certain why traveling on a budget requires one to feel so utterly second class. It begins with boarding when one must stand in the properly numbered chute or risk being admonished -- Presumably so that those who have coughed up the extra $35 are not inconvenienced with having to stand in a line if they run up late. The back of the plane is completely packed in. I actually felt most comfortable wearing my reading glasses when looking at the screen in front of me! The chair in front of me was that close. Placing luggage under one's seat is a ludicrous notion as it is next to impossible to actually reach under that seat once the plane is boarded. One is no longer allowed to filter into the empty seats, again because how horrible would that be for those who paid the extra $35 to know the riff-raff could come forward?? There is no food or snack service offered anymore. One must pay for the peanuts, pay for the entertainment. It has become a thoroughly miserable experience, despite their admitted on time performance. I travelled this summer to Europe via Air Canada/Lufthansa and have travelled on Southwest. Both experiences were far superior. I will think twice before traveling United again. Indeed, I hope not to. Yes, the flight was the least expensive, but in the end, it was not worth it."