It was one and a half hour flight, however it was delayed for one hour, no bus running after getting off the C-Train,
Our original flight was cancelled due to mechanical reasons. This cancellation caused us to miss our connection and we were not able to get another flight for 3 days and then needed to make an extra connection to get there. Air Canada did not rebook our flight for us, it took several hours of talking with staff in the airport and making phone calls to get the flights rebooked. We never received a voucher for our hotel and meals while we were waiting for our next flight and it was only after talking to several staff that we were provided some general information about how we could be reimbursed. We tried entering our ticket information in the website provided, but it did not recognize our flight information. When we asked someone on the phone about this they said we'd need to contact the customer relations department, but that it's not possible to reach them on the phone. I don't understand what company would have a customer relations department that you can't talk to. We spent about $1,000 for hotels and meals for our family while waiting for a flight home and I'm not confident we will ever get reimbursed for this. I understand that mechanical issues can happen to any airline, but this is the 4th time that this has happened to my wife and I on Air Canada and we have only flown Air Canada about 8 times, so this is not a good track record. Also, when we did finally get a flight home (which was also delayed due to mechanical problems), we were told we couldn't bring a standard carry on even though the information on our ticket clearly indicated that we could bring a carry on bag. The staff at the gate were not understanding about this situation.
It would have been better if it wasn’t cancelled
Flt was Vanc to Toronto. You don’t serve food and child behind me kicking the seat. Otherwise good.
I was instructed to put my carry on under my seat, because it was a backpack, not a wheeled carrying. It it almost the same size as a wheeled carrying, soni had no legroom for the flight and could not even put my feet flat on the floor. I spent the entire flight with my ankle and knee twisted and could barely walk by the time we landed. As other travellers boarded, the same flight attendant allowed them to put their small backpacks in the overhead bins, along with their wheeled carry ons. There were empty luggage bins when the plane took off. Air Canada clearly does not care.about the comfort of their passengers.
Affordable & comfortable. Not sure why a party of two I booked at the same time got seated separately.
The crew was friendly and good and I felt safe and secure in the air. I was not happy to find that my “window” seat had no window, when I had options at the time of check-in and would have selected another had I known. I felt a bit claustrophobic. I was also unhappy to pay $75cdn to check my bag, to then have it go missing for 1hr 20mins, upon arrival. I could have been half way to Oxford, my final destination, in that time. The dinner was good, but the breakfast is quite terrible now. It is two sugary items and only one coffee service in an increasingly small cup. We all know inflation is a big thing right now, but skimping on tea and coffee!
No soft drinks provided and staff at boarding was very rude. Moreover, the flight was one hour delayed.
A lot off people carry on real big suitcases. I wish the staff start enforcing the size of carry on
I wish they would clamp down on the people bringing large luggage onboard
