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The delays were never ending and we were never properly informed as to why. 1st and 2nd delay were handled well, but by the time we received our 7th delay, and then subsequently asked to willingly get bumped, it turned into one of the worst flying situations of my life. I didn’t get home until 2am which is roughly 5 hours later than originally planned.

Very short flight. No food or entertainment required. Nice crew. Flight left late.

Our biggest complaint was a major schedule change that was not communicated to us in any way. Luckily the time change went later not earlier so we did not miss the flight. Our email addresses and phone numbers were on file but we received no email no text message no nothing. Short flight so not much to say.

The check in was quick but the counter person didn’t inform me that the flight was delayed. I was also not informed of the boarding gate. When the plane landed there was a mixup at the gate with the ramp crew which delayed the flight further. All in all the experience didn’t meet the standard I’ve come to expect from WestJet

Counter representative refused to check my luggage despite paying for it in advance

The experience was good just the upcharge of over a hundred dollars was not cool.

Good, a bit cramped in the seat as my neighbour was a bit large

Flights were cancelled setting me in panic mode since my much needed weekend escape with friends was only a short one. No apologies given at the airport nor on the plane. Flight was rescheduled

My husband required a wheelchair to get to the airplane and the service he received was exemplary. Thank you.

WestJet was able to re-book us to the next available flight at no charge when air traffic controller staffing shortage delayed our inbound flight