Excellent staff despite some trying passenger situations. Very impressed with their good attitudes and kindness.
The staff at the boarding or the rudest uninformative and no English whatsoever they’re very rude as if they are envious of you travelling I don’t understand how could someone would be this rude and this out of touch and cold
You charged me for luggage although the airline does not- you charged me for seat when customers can pick their own seat at checkout in I travel to Europe slot and I will not use kayak again
The seats were extremely small. Boarding was not communicated correctly. It wasn’t a pleasant trip.
The flight attendants were generally rude. I requested a blanket for my toddler and didn’t receive the blanket until about about 3 hours later into the flight after multiple asks for different crew!
The food and drinks were below the normal standard we expect from Turkish Airlines. On a 4 hour flight we received 1 drinks service and 1 food service, the latter was a cheese omlete, which is well below what we have received in the past, such a shame we always recommend this airline..
The prices and many to choose from: Very unfriendly unprofessional and difficult staff and lacked English skills. Had the pleasure to go to Istanbul in 2022 but went on Jordan Airlines and found Turkey a wonderful place with kind people. The experience as a first time flyer on Turkish Airlines was so disappointing that received not to go into Turkey was so upset about this cruel treatment
The entertainment center of my seat wasn’t working. I asked the crew many times to restart it and they that will be done by the next crew that take control of the flight in São Paulo. Bad attitude during the whole flight
The food we received during the flight was excellent. The service was very friendly. Definitely the best value for the money when flying across the Atlantic.
Bad experience; they are not good anymore. They charge too much for luggage seat are so uncomfortable, Flight delays which may miss your next flight, they don’t care if you miss the flight or not. Zero customer services for front desk representatives Istanbul's airport I’m not using this airline any more.
Easy, straightforward boarding process. Flight attendant was lovely and attentive, food was delicious - especially dinner, I had the roasted chicken in a mushroom sauce with potatoes - and entertainment selection was top notch. I would fly with BA again.
I don’t think you’ll like the shoulder require people to pay to reserve seats. Also for the people in the bulkhead row the luggage locker nearest to their seats should be vacant. Both sides were filled with crew or airport items.
5 hour flight with no food or on-board entertainment. Flight crew barely made rounds to provide water.
Have travelled business class with other airlines who profess to be the best in the world. They can however not beat the service and comfort that BA provide.
Horrible experience. They broke the handle of my checked in suitcase and then refused pay for damages
I was told to be there to check in three hours before my flight and the counter only opened up two hours before. Apparently that is standard. So that was an hour I could have spent walking around Larnaca that was wasted. But besides that it was great
A great flight. The crew was excellent too. Of particular note of excellence was the gluten-free meal which was one of the best offerings I’ve ever had on a plane. Outstanding work, BA chefs.
3/4 bags delayed and 1/4 damaged at the other end. Flight was freezing
I had a great experience on this flight! The crew was extremely helpful and attentive. Seats are very comfortable and the in flight entertainment was excellent.
The onboard service was fantastic, really in a class of its own
