More meals in flight - one meal is not enough for an 8hr flight
4 flights in 3 weeks between arrival and departure and all flights delayed about 5 to 6 hours ! What’s going on with AF ?! Not a low cost and you paid for that service !?!? Not anymore
Cons: "Thé qualité officielle the images"
Cons: "Tell me i would misst the next flight and that my beg will not go to the final airport."
Pros: "Fly was delayed.i was told my bag would go to end but it was not.instead of coming to the hotel 7pm i came 1am."
Cons: "Explain me to take the bag on time.it was almost left in the airport."
Cons: "Plane is old and entertainment facilities are no longer appropriate"
Cons: "Boarding clusterf..."
Cons: "Not really an Air France flight, AF not interested in taking care of their frequent fliers."
Pros: "Air France has the best crews! They really go the extra mile."
Cons: "My skis were lost on the way to Riga and had to be delivered 2 days later to Vilnius. That said, the situation was handled very professionally."
Pros: "The crew was very careful"
Cons: "My first flight was cancelled my return flight was delayed by 5 hours They made me check my carry on even though it was with in the size limit which cost 85 euros and when trying to ask why the staff was extremely rude and not helpful worst flight experience I’ve ever had"
Pros: "Over all everything was great, except the bags check in"
Pros: "Staff was so helpful and attentive to our needs.Providing service with a smile."
Pros: "The only thing that I like about the flight was that it was easy to boarding"
Cons: "The food was not heat correctly it was cold and I felt that the crew rush to give out the food. The seats are terrible, if the person in front of you reclines you won’t be able to see the screen if your watching a movie and you will see the top of the persons head."
Cons: "I didn’t have time to make it through customs. Missed my flight"
Cons: "I will not use o recommend to anyone to buy a ticket with the agency, at the airport in China we were treated like criminals because as they said we were not register in the system as passengers it was really a nightmare"
Pros: "The entertainment screen was a small 4" screen. The movie selection was outdated. The screen in my seat did not work. Flight attendant said she would "call to have it reset" but it never worked. Fortunately, there was an adjacent empty seat that I moved to on my own initiative and without the flight attendant offering a seat change."
Pros: "I liked the food, the crew, the service"
Cons: "The seats we were assigned ( we are two we'll feed person's and the seats are toooo narrow"
Pros: "The crew was very friendly and professional. The food very good"
Cons: "First the plane was delayed because of a technical issue that I think they should check before The plane was crowded and old."
Pros: "The cabin crew were excellent"
Cons: "We were transported to the plane which was quite some distance to the plane via bus after climbing down steep stairs from the departure gate area. Then we had to climb steep steps in extremely hot weather. We were then delayed for a hour in the plane in very hot conditions as the plane had its air conditioning off and the ground air conditioning was not put on. We were swearing in the heat for an hour!! We arrived at our destination and hour and half late!!"
Pros: "The crew was super friendly and always gave the feeling that they want the customers to feel comfortable and enjoy the flight. One of the crew members even offered me to move to an emergency exit seat (without me asking to move) because I am tall. Amazing!"
Cons: "Couldn't make the connection....Overall....an aweful experience!"
Pros: "Great hospitality. Champagne as apero, cognac as digestif. Excellent on board entertainment. Comfy pillow and blanket."
Pros: "Super fast boarding and smooth takeoff"
Pros: "The service"
Pros: "All was good we didn’t feel the time 9 hours passed easily"
Cons: "Nothing special"
Pros: "What’s not to like!"
Pros: "Punctual, great food in Premium Economy, friendly crew."
Cons: "Took over 75 minutes (after arrival) for baggage to arrive on the carousel. Boarding area did not have well-defined lanes for different groups."
Pros: "Got pillow, blanket, headphone and eye cover"
Cons: "Older plane Very small tv screen Didn't get the bread roll with my dinner. Asked for it but she didn't bring it to me. No usb plug to charge"
Pros: "The crew is great, with their typical slightly humourous and casual French attitude. Great collection of international quality movies."
Cons: "Average and disappointing sitting space. The vegan lacto-ovo meal is disappointing."
Pros: "Leg room is bigger than average, there is also a foot step which helps you to relax."
Cons: "There must be lice on the plane, either from the customer or on the seats. Got bitten 6 times on the leg and butt!!! And this is not the first time hearing same story, Air France definitely needs to disinfect the plane more thoroughly. Media center is outdated, touch screen isn’t working well, felt being punched in head every time when ppl behind you tries to touch the screen!"
Cons: "Air France lost my luggage and they can't find it in the computer system."
Pros: "Great crew"
Cons: "Food could be a bit better. White bread is unhealthy."
Pros: "Airplane staff were good"
Pros: "Service was much better than on the flight from MIA to CDG 3 weeks before - that was very poor. Entertainment was excellent - great selection of movies. Premium Economy was definitely worth the upgrade cost."
Cons: "Boarding was a complete debacle - no control over who went where. Sky Priority line was full of 50 people who weren't Sky Priority, and there was only one person checking passports. The two people at the desk didn't care when I noted this. We were called to the desk in advance of boarding to check passport information. When we got to the check in line, we were taken aside for more passport checking, even though we are US citizens with Trusted Traveler status in the GOES program. We were one of the first people at the departure lounge, and one of the the last to board."
Cons: "We were rebooked, which understandably happens for any number of reasons. However, we were not informed or asked about our preference until our luggage was checked through! The staff especially in Chicago where we began this awful experience couldn't care less about our situation. Then AIr France lost our luggage and provided no help in locating them. We had to rely on folks who had friends working in Zagreb Airport to locate them. Air France is incompetent, insensitive and unprofessional. If you have an important trip avoid Air France - they treat you like captives not customers."
Pros: "It was a short flight."
Cons: "Seat to seat space OK for anyone under 4 ft tall. Pressed intoth seat framein front, I couldn't even turn or get my feet under the seat to extend."
Pros: "The food was good, the staff was very friendly and very nice,"
Cons: "The seat configuration in economy is unacceptable, the leg room is terrible and overall a very uncomfortable flight of more than 7 hours"
Pros: "Best flight I've ever flown. Blankets and pillows provided with many options for movies."
Cons: "Late...delayed from algiers"
Pros: "Food and service"
Cons: "Too many business class seats and the plane is so big it basically feels like flying on coach. You have two seats next to the window so it's exactly the same when trying to get up than in economy class with a passenger stuck next to you"
Pros: "It was as expected."
Cons: "Boarding was a bit tedious because we had to first board a bus to take us to the airplane."
Pros: "Warm and elegant service"
Pros: "Professional and helpful crew."
Cons: "Food - two meals, one "hot pocket" item in each. Was not good. Noise level in the back of the plane from engines, very loud. Difficult to hear with headphones, volume very very high. Tray table was difficult to latch, recline feature of seat did not hold in place, bounced."
Pros: "The food was good"
Cons: "My girlfriend’s Tv stopped to work in the beginning of the flight."
Cons: "Online check in was not accessible."
Cons: "Being near the back of the plane we missed out on all the food options except for the chicken wrap which was horrible. You ran out of everything else."
Pros: "We didn’t crash."
Cons: "Continue not to crash. Thank you."
Pros: "The flight itself was fine but AC could splurge for a gate rather than bussing our to the tarmac"
Cons: "The enertainment system was down for over half the passengers and only returned to spotty functionality two thirds of the way through the flight. I gather after some other passengers disconnected. Clearly the system didn’t have enough bandwidth to support all 350 passengers. and why no wifi?"
Pros: "Crew was friendly and polite"
Pros: "only The crew inside the airplane and the airoplane"
Cons: "Every one in Lufthansa are so rude expect the crew"
Cons: "Put on Turkish air landed 12 hrs late lggage still missing"
Pros: "Everything went very smoothly with this flight. It boarded on time. The crew were all very friendly. I enjoyed the entertainment selections and found a tv show that I had been wanting to see. I managed to watch 2 episodes and look forward to watching more of the same show on my flight back. I ended up having the 2 seats to myself which was great. Extra legroom. I have no complaints at all."
Cons: "Flight was delayed My wife and I got separate seats Screen and audio on the entertainment system didn't work"
Pros: "On time Nice crew Smooth flight"
Pros: "Being the first passengers to exit the cabin after a 5 and a half hour flight is definitely a perk, as well as getting one's luggage (a priority tag is attached to them) immediately upon getting to the carousel, an other. Leg room and more space is also great."
Cons: "The only board menu was not exhaustive, considering one pays over $500 USD to move up to business class."
Pros: "The flight attendants were very nice and helpful. When they passed out dinner my husband and I were asleep, we woke up when they were serving drinks (right after). They got us our food. On our flight over however we didn't get options on food since they had run out. The flight crew was nice though."
Cons: "Unbeknownst to either of us the Air Canada Rouge is a low cost carrier international flight. It didn't have a player in the seat, or even old school TV's. You had to use your own device on their WiFi which was SLOW and the sound went out. The seats are small with very little leg room. I'm 5'1 (156cm) and my legs almost touched the seat in front of me. Also the airport was the biggest hinderance of getting to the gate and the airplane. After customs, to get to our gate we were told to wait in another line while they went through nearly every passenger again... And checked bags. Since it was taking so long they would let some go through without checking them. It was strange to say the least. We eventually left the gate late but made up for it in the air."
Pros: "The flight attendants were very friendly and tried to make up for a very delayed flight with kindness and attention. They were the saving graces for that flight not being a total disaster."
Cons: "The incoming flight was delayed which pushed our flight back. After we were done boarding, we sat on the tarmac for almost another full hour and weren't really told why the incoming flight was delayed in the first place. My IFE wasn't working so I couldn't even watch a movie or do anything while we were waiting."
Cons: "For business class the accommodation was appalling. The seat would not even recline more than a couple of inches, let alone lay flat which is what one is paying for. The touch screen entertainment did not work. The flight arrived too late to make connections - again. The boarding agent at the gate in Los Angeles was one of the rudest and most arrogant men I have ever encountered. I complained to the plane's Captain about him, as he was going through. All the business class passengers around me were commenting on it. One was even filming his egregious behaviour for Facebook. He alone was enough to put one off Air Canada ."
Pros: "Fast boarding, no delays."
Cons: "I always fly Air Canada but I guess I wasn't aware that Air Canada Rouge was a completely different species. No entertainment at all. When we got on the plane, the sun was shining through the window & floating in the air was a mind-boggling amount of dust, feathers, etc.. flying all around... like the air was completely FILLED with them.. you couldn't get a breath of oxygen. This irritated my respiratory system immensely. They also had children helping out the flight attendants which was cute, until the one girl who had just served water to the entire plane broke out into an awful fever. They were putting ice packs on her head, giving her meds, & eventually she had to get carried through the airport. This was 5 minutes after serving water to an entire plane of passengers. I ended up getting extremely sick & missed almost a week of work. Not sure if this was the cause, but it makes sense. I will make sure 100% to never fly air canada rouge again. For $400 a ticket... doesn't make sense to experience this."
Pros: "Overall good flight in terms of smoothness, safety, timeliness, etc."
Cons: "No enrertsinment without downloading google app for phone or pad. Short announcement about this made shortly before flight and we did not react in time to do it. Thought I would read but overhead lights broken; complained three times before fixed."
Pros: "Decent movies."
Cons: "I separated from my 2 daughters and husband because they did not allow me to pick seats or check in online. I was stuck in the seat immediately in front of the stinky bathroom in a seat that didn't recline, had no hdmi charging port and was pretty much continuously crowded by bathroom-goers. In fact, so many bathroom goers grabbed the seat in front of me that they touched my movie screen about 7-8 times, causing the menu to pop up and interrupt the movie. Otherwise, the food was gross and one of the flight attendants was very grumpy."
Pros: "Service food on time flights"
Cons: "No movie for such a long flight."
Cons: "My flight from NYC to Montreal was delayed 4 hours due to a storm that had passed earlier in the day. That was understandable, however we then sat on the tarmac at the gate for an additional hour because Air Canada's entire computer system suddenly crashed. We finally got to the runway and in the middle of takeoff the pilot slammed on the brakes and aborted the takeoff because he did not reach high enough speed. It was very scary. I was supposed to land in Montreal at 10:20 pm but arrived there at 2:30 am the next morning."
Pros: "I liked the friendly crew members"
Cons: "1. Could not reserve seat on the return flight and still got charged for it. 2. My seat did not have the new outlet for phone jack and USB charger. I had to use old headset outlet on the arm-rest which did not work. 3. Planes delayed on both directions."
Cons: "I couldn't board the plane due to new documentation requirements for travelers transiting in Canada. I understand the rules of the internet fare (no returns, exchanges or cancellations) but the customer service was awful. They didn't offer me any other alternative but to loose full value of the ticket ($1700). Nobody (kayak, vayama, air canada or brussel airlines) gave me any kind of information about those new requirements and I ended up cancelling the whole trip as I couldn't find any other flight to get to Europe. Really upsetting...."
Pros: "Arrived early at check in counter and was offered to catch an earlier flight"
Cons: "Was not able to use a toddler booster for my daughter"
Pros: "In the airport Chicago to Montreal I met a nice person he made my boarding pass to me. I love the service !!!!!! Said Thank you so much for your time to getting. Dory Clothilde"
Pros: "The crew members were polite and I know they were trying their best. I can't fault anyone individually for their performance."
Cons: "Although no-one specifically ruined the travelling aspect of my trip, being delayed, cancelled out due to weather, missing a whole day of my trip (out of a short 3 day vacation), never getting my baggage, and then damaging my baggage when I did everyday retrieve it, is unacceptable for an airline to get away with. They will certainly be getting a letter of complaint and a request for a refund."
Cons: "Air Canada was one hour late leaving the gate. This in fact was a great improvement as when we left Montreal on Dec.21 they were 4 hours late and in the best of xmas cheer didn't even offer us a free drink. Way to go AC."
Pros: "The fact that there were several vacant seats helped with finding room to stretch out."
Cons: "Nothing in particular."
Cons: "My traveling partner - Giovanni Medina - was given ill properly prepared food. He ended up getting food poisoning. We had a connecting flight in Montreal to Orlando (our final destination and home), he was suffering during the 2 hour lay over with an ill stomach and then had to suffer 3 more hours on a flight home. He was stopped from being able to go to the bathroom before takeoff because they needed him seated, but he immediately started vomiting right before we took off. He then spent the rest of the ride sick, they allowed him to move to the back in order to use the bathroom rather than the vomit bags, but he was not comfortable at all. He spent the rest of the night after landing in the bathroom continuing to vomit. We chose this airline because of the rave reviews of the food, entertainment, and hospitality of the crew. The latter two were certainly true. We definitely wanted to make sure that you knew of situation because this was a seriously uncomfortable situation for him and we would not want this to happen to anyone else. He had the chicken meal and the meat pastry on the flight."
Cons: "Air Canada over booked the flight from toronto to Montreal and approximately 10 pax were surprised - at the gate!!! - that no seat is available on the plane although we booked this flight months in advance. It is a shame. Although we recieved 200 dollar compensation check it does not cover damage has been done for me at this trip because of my late arrival to a very important business meeting. It is really not fare and shame."
Pros: "Going through customs and immigration in Canada before returning to the US is very convenient and saves time after you land."
Pros: "In general, everything is fine. Boarding was good"
Cons: "Lack of food options for people with celiac disease. No ingredients on the dip in carrots and celery dip. Was told it was gluten free, but had a very bad reaction to it."
Pros: "Friendly crew. Boarding was very chaotic and our seats were originally booked together and someone needed up separate. In the end, the crew worked it out for us and we were satisfied."
Cons: "I've flown this airline a few times and the seats are pretty uncomfortable."
Pros: "Crew service in the plane was very nice, plane was cold and clean as it should,"
Cons: "Lost a flight because they closed the door 20 min before departure, no calls where made to passengers ... I was delayed by airport security and by the time I made it to the gate it was already dispatched, flight closed doors 10 min after it was scheduled to board, very efficient boarding crew that left 6 passengers on the ground !! Since it was a short flight between Toronto and Montreal they gabe me a seat in the next flight which had a delay in boarding (30 min) and then delayed departure too another 30 min ... All in all i spent almost 5 hours in the airport for a 1h flight"
Pros: "The crew was polite and friendly."
Cons: "The seats were very small. I was flying Premium Economy, so it was tolerable, but my daughters were flying economy with very hard seats, very little room, no snacks and no entertainment. It was the Gulag! I can't imagine it being worse for them. On a short domestic flight, it may be tolerable, but for a long international flight across the pond, it was a nightmare! Also, please stop serving those hot pockets as a snack and please stop charging for potato chips and snacks unless you plan to serve a substantial meal! A 400 calorie meal is not going to keep anyone satisfied for 10 hours!"
Cons: "Flight out of Newark delayed so we were going to miss the connection. We were rebooked to fly via London but we lost 6 hours in Rome. Air Canada attendant at Newark said the flight was always delayed and passengers regularly needed to be rebooked. You should recommend air Canada cancels selling this itinerary or bringing the Newark flight forward to de risk any delays"
Pros: "Entertainment system was awesome. Flight was comfortable. Crew very friendly."
Cons: "Checkin staff at airport was not friendly. Airline cannot allocate seats together even though booking was done months in advance. seriously!!!"
Pros: "I think a little more leg room compare to some economy flights."
Cons: "I was very unhappy that I could not sit with my husband both ways when we booked the flight together. And we got middle seats which we hate and requested aisle seats. We were also initially placed extremely far away and I was able to change seats to at least being closer, but not together. There was a couple that was throwing a fit that they weren't sitting together in my husband's aisle. The water they provided came from a pitcher and not a bottle and it tasted nasty. I did ask for hot tea on one of the flights and was told they had nothing hot. My tray table was dirty. Sticky stuff on the buckle of the seatbelt. Used plastic cup by my seat when boarding."
Cons: "When boarding the plane, they called the zones too quickly. Then there was an Air Canada representative giving bad directions to the passengers as to where to get in line. Then she got annoyed and was disrespectful to the passengers as they were trying to get in line. She needed to give better directions or change the way they called the zones. Air Canada knew the flight to Montreal was delayed when we left London. They changed our reservation to Toronto to a flight that we still couldn't connect with because of timing. It would have been easier if they were more realistic with the timing of the flight and booked us on a later flight to Toronto."
Pros: "Must bring your own electronic device"
Cons: "The temperature in the cabin was Frigid, even with blanket, 2 pairs of socks my coat & scarf I was freezing!"
Pros: "The airline personnel in Montreal was accommodating when several of us missed our connecting flights, automatically providing a hotel room and food vouchers for each of us."
Cons: "We were delayed an hour because of a miscommunication with the refueling truck in Montreal before the flight came to Bradley. Then, we sat almost another hour on the tarmac at Bradley Airport because the flight plan was not approved. This caused me and several travelers (out of a small flight of approx. 20 people) to miss our connections in Montreal. Miscommunication seems to be normal for AirCanada, at least in Montreal (almost missed my connection on the way home, too). I will not fly again with this airline in the foreseeable future."
Pros: "We missed our connecting flight due to a delay and we were automatically rebooked on the next fight. On an US airline, we would have o stand in line to get that done. We traveled on Rouge, from Venice to Montreal, and it was better than the reviews I had prior. There was an outlet to charge electronic devices and the app was easy to use."
Cons: "The delay was due to getting baggage loaded. 1.5 hours. There is an issue there."
Cons: "Worst flight ever. Had a technical difficulties 3 times in a row. Had to be cancelled and put on the next day and again same thing over and over. So missed all my connections. Cut short my vacation. Will never flight air Canada again."
Pros: "Flight crew was friendly."
Cons: "Horrible smelly crampy cloth seats, awful food, they don't offer complementary wine and beer for international flights like other carriers, no tvs in the headrest. The flight crew works slower then I have ever observed in my over 200 flights. Took them 1hr 40min to serve what they called "dinner", Delta and others knocks it out in 30!!! And don't get thirsty, You'll die of dehydration before you get a drop of water. They treat ice like its gold. 2 cubes for each drink. If u ask for more u get one more cube. Lol. It was just a horrible experience! I will never fly Air Canada again."
Pros: "Nothing. Worst airline ever. Air Canada's customer service is AWFUL."
Cons: "My sister is still stuck in Paria trying to get to Casablanca because Qir Canada changed her ticket to Royal Air Maroc in the system but failed to pay the ticket!! She's been traveling from Seattle to Casablanca for three days and she's still not here yet! And I'm going into labor very soon!!"
Pros: "Very nice people, seats large enough"
Cons: "impossible to work on my computer, plug without enough power turn off automatically"
Cons: "They charged us 25 dollars for a carry on bag which was unfair. They didn't charge anyone else. When I came back I was not charged. I would like a refund. The people were very rude! I take that bag on trips weekly. I should have not been charged."
Pros: "The flight was comfortable. Entertainment choices were varied and generous."
Cons: "o'Hare needs an upgrade."
Pros: "Entertainment selection was excellent and the liquor selection exceeded expectation. Very smooth flight."
Cons: "Didn't give us US customs forms, had to ask, only got one, had to ask again, and then rushed to fill them out and THEN customs threw them out and we had to do everything on the computer. I would think that the crew would be familiar with this process at their home airport and not waste our time. Also, no one could tell us if we would have to go through security again and if we could buy any liquids in Paris duty free to bring home due to the liquid rule and going through security. Just a wildly uninformed airline (asked our crew and other AC officials) they couldn't answer a few simple questions."
Pros: "I got to where I was going."
Cons: "Air Canada acts like a European low fare airline when it is actually just a major domestic carrier that nickels and dimes for everything and charges full cost."
Cons: "ANYTHING more than what’s being done in economy would be good."
Cons: "Boarding was delayed due to crew unavailability. Entertainment did not work due to connectivity issued during flight. No cookies nor snacks were served vs outbound flight where they offered 3 snacks!"
Cons: "I ran to the gate from my previous flight, but it turned out this flight had been delayed. The flight boards and United app didn't show that though."
Cons: "I was flying with Air Canada. The UI for watching movies was not good, it had a hard time to respond to the inputs. It was also hard to move the videos forward to the part I needed. Plus, the audio wasn't working well with my own earphones."
Pros: "Getting home."
Cons: "It was an older airplane. For a long flight from Montreal to San Francisco, a plane with more room would be more humane. People were lined up for the bathrooms most of the trip since could not use the small first class bathroom. If one wanted a meal, it was one you had to pay for. Broken monitor"
Pros: "The staff was accommodating and worked hard to make us more comfortable and be helpful when possible- there was a lot of turbulence so dinner was served late and there was a lot of time we couldn't move about but they made the best of it."
Cons: "The added benefits of the Air New Zealand long flight planes of the entertainment like mini games and the footrest into bed as well as my husband and I not being seated in between two people but being on one side or the other."
Pros: "Choice of films good."
Cons: "Food very poor quality. Very limited leg room. Uncomfortable seats. Chaotic check-in/bag-drop I process."
Pros: "There is nothing to like about Air Canada's Rouge service. Their sardine seat layouts are amongst the worst in the industry."
Cons: "1. Seat comfort. 2. On-time departure. 3. Boarding Procedures. 4. Pre-boarding announcements."
Pros: "Nice flight!"
Cons: "Huge line to take off at Newark Airport"
Pros: "Clean plane, comfy seats and friendly staff"
Cons: "All was good. Didn’t have any problems."
Cons: "6h delay is rough because of plane shuffling"
Pros: "Flight on time"
Cons: "Travel plans will be impacted due to lost luggage"
Cons: "A five hour flight and you only get a mini pack of mini pretzels and a soda. The boarding was made an hour late, the United employees didn’t seem to care that a line formed ine hour before. Two people near me were blasting their smartphones listening to music and/or playing games with their smartphones but without earphones and not one person from the crew told them to shut it up."
Pros: "the comped hotel"
Cons: "Improper handling of situation. There was flight scheduled later, but CS agent kept jerking us around. By the time I reached the United counter, the next flight was full. My total flight time was 36 hours. I still can’t believe that the pilot was missing. Worse yet, the agent at the gate could have made things much easier instead of telling everyone that a pilot was on his way to the airport."
Cons: "Delayed due to a late crew member. Arrived 2 hours late into O'Hare making for a very tight connection. Other than the delay, all was fine."
Pros: "New 737 800 with Wi-Fi and free movie off of the United airlines app."
Pros: "Nice attendant, food OK, no delay."
Cons: "Internet costs"
Pros: "Delayed to Albany 2 hrs, no compensation, not even a beer!"
Pros: "quick boaeding"
Cons: "cramped seating"
Pros: "I didn't like anything"
Cons: "The fact that they over sell their flights but when you order them they say there are 3 seats left. So you show up to the airport and your flight lands with way more then enough time to get to work that day and younprint your ticket to find out you have no seat. That's because they sold more seats than they have incase someone didn't show up. But everyone did show up. So of course they find you another flight in LA which is a good 3+ hours away so you can spend another 3 hours to get to your gate to wait 2 more hours to go to take of so you can reach your destination making you late for work and making you call out. Just because they wanted to make sure every single seat was filled."
Pros: "Nice crew"
Cons: "Horrible plane, old and not comfortable at all. Little entertainment to choose from and the technology on the plane was horrible. No healthy food options, won't fly United internationally again"
Pros: "Put us up in the hilton."
Cons: "Told us to run across the airport just to get there and they already shut the doors 20 minutes before the scheduled departure. had to miss another day of work..."
Pros: "I had nice people sitting beside me. Not too bumpy."
Cons: "Kind of cramped. Too many screaming babies. A lot of traffic to the restroom. Couldn't put up the arm rest on the window side."
Pros: "The exit isles were comfortable"
Cons: "No free food service and the menu was unappealing and extraordinarily overprice! The bathroom was dirty and toilet unflusable...garbage can overflowing and dirty paper towels everywhere !"
Pros: "For the most part the ride was nice."
Cons: "Seats were so small"
Cons: "Flight was originally for 2:58pm. When I got to the airport it was delayed until 4:15pm. This wasn't ideal but I would still make my connecting flight in EWR at 6:20. I got to my gate to find a sign saying "most on time arrivals in our history" followed by my flight now delayed until 5:00pm. It was once again delayed into 5:20pm and so I had to be transferred to an American flight or else I would not have left the day scheduled."
Pros: "Crazy weather, scary turbulence!!!"
Cons: "Flight 5 hours late due to bad weather. Not their fault"
Pros: "I appreciated the seat assigned to me was directly behind first class; gave me more leg room."
Pros: "Very spacious, nice crew. Speedy boarding."
Cons: "Didn't get a snack. Wifi was down so couldn't get entertainment on flights."
Pros: "Staff were helpful, the flight took off on time and the trip was smooth."
Cons: "No complaints on any front."
Pros: "On time performance"
Cons: "Wifi login process is complicated"
Pros: "Attention from crew."
Pros: "There was plenty of room because the flight was less than half full. There was a very friendly and helpful female flight attendant with an Asian ethnic background."
Cons: "It was impossible to check in online because I have a U.S. Green Card. Something should be done to fix this. It shouldn't be too difficult. There was a gray-haired male flight attendant who was extremely negative and unfriendly. Perhaps (I hope) he was really a security guard. But if he is going to serve people, he has to understand the concept of service."
Cons: "Had to sit at the gate for a very long time and it was extremely hot on the plane. Also had to use the restroom very badly while we were sitting at the gate and the crew told me I couldn't."
Pros: "Nice crew"
Cons: "They gave us a link to go to but when I tried the link it didn't accept my flight info so nothing and more waste of time"
Cons: "The flight was delayed more times than I can count & cancelled around midnight. AWFUL!"
Pros: "Everyone was very friendly"
Cons: "Everything. I had a very tight schedule to visit my friends in canada. What was supposed to be a quick flight turned into almost 24 hours of travel and ariving 12 hours late. I was lucky to have 3 days in with my friends now i only have 2. Not to mention what was supposed to be an inexpensive trip turned i to an expensive one when you are forced to eat airport food after being constantly re routed. I bought my ticket based on ariving to ottawa in the morning this however was not the case. I will be seeking a refund."
Cons: "The plane was tiny and the seats were tiny. Could not carry on a bag and it took a long time to get the bag back from having been gate checked."
Pros: "The flight attendants were courteous and kind, even with the issues with our departure."
Cons: "The flight was delayed over and over again due to "late crew" and after 2 hours, when we finally did board, we sat on the plane for over an hour before taking off."
Pros: "Kayak was not aware that my flight was changed to another airline. Great notification!!!!!"
Pros: "Flight was on time, crew was courteous and polite."
Cons: "They ran out of overhead bin fast. No on board TV"
Pros: "Crew was polite and responsive."
Cons: "Flight was extremely delayed because of missing flight crew and/or pilot. Boarding announcements were very hard to follow because of overlapping PA systems at the gate. We sat at the gate for a long time before take off, which was uncomfortable because the seats are cramped for anyone above average height and I could not put my seat back or put my headrest up."
Pros: "Quick flight and also very nice people working. They took good care of us for our short time with them."
Cons: "I have no complaints about this flight. It went very smooth."
Cons: "No snack offered. And have to pay for bugagges is to much . Really tight seating. Now not feeling good . But I guess that's nothing that can be helped"
Pros: "Everything was amazing"
Cons: "The process to travel"
Cons: "Flight was late, very little communication, hot and uncomfortable and slow, and everyone missed their connections."
Pros: "Seats were comfortable. Entertainment system stopped working part way through"
Cons: "Boarding at Brussels was awful. After arriving from another international city and having to go through security, I was informed , just before boarding that I had to go to a location 20 gates away and wait in a long line for another security sticker. It was very confusing."
Pros: "Crew was friendly."
Cons: "No AC, we roasted. Seats uncomfortably small. Terrible on boarding and off boarding process."
Pros: "The crew was great and the food was pretty good (in addition to lunch/dinner, they offered multiple snacks and drink service throughout)."
Cons: "The boarding could definitely be better - customs and an additional security check before the gate was a bit much and caused the flight to depart over 15 minutes late."
Pros: "That there were no group calls for boarding"
Cons: "My seat"
Cons: "It was hard to keep the washrooms clean despite the effort"
Pros: "The crew was amazing. Brand new airplane and service was excellent. Bathrooms were kept clean."
Pros: "flight was awesome"
Cons: "the only thing i dislike about etihad airlines is they didn’t provide me accommodation for 19 hours long stay over ..! even i met one of the lay incharge of etihad she told me that it’s your problem you have to look out for ...she didn’t help me at all"
Cons: "poor customer service."
Pros: "This particular flight was parked at the closest bay to immigration at Heathrow. So a late boarding and arrival was made early through not having a mile long walk to passport control."
Cons: "Disorganized boarding with the plane load of people huddled around the entrance to the boarding area. No guidance from the crew on how to efficiently pack the overhead bins efficiently with passengers helpless to put their treasures into the overhead bins."
Pros: "Good schedules, good prices."
Cons: "They think that a five-hour flight is "intra-European" so they assign tiny little planes with bad seats and cramped rows. Unacceptable."
Pros: "comfortable leg space"
Pros: "My return trip didn’t have any major unexpected expenses the way my outgoing trip did."
Cons: "They broke a very expensive item that I purchased on my trip. It was properly wrapped and cushioned in clothing. I had fragile stickers on the outside of my luggage and it is shattered beyond repair."
Pros: "The flight crew was accommodating and genuinely worked to meet passenger needs during the boarding process and also while I'm flight. The flight entertainment included a good, and varied set of options."
Cons: "1. There is a security check just prior to boarding at the gate in Brussels that is not known about in advance. The process is not organized, nor did I (along with other passengers) understand why another checkpoint was being unexpectedly required.. 2. The food onboard (main meal - beef and snack - calzone) were not good; although they were served hot, they were bland and unappetizing. Contrary to popular belief, not all airplane food is "bad". 3. And finally, the restrooms were not kept clean during the flight - I had never seen that on any of the nternational airlines I've taken over several years."
Cons: "Very disappointing, Lufthansa airline sold my return ticket to another customers with out notifying me, so i’m stuck in here now and i have to find another ticket. And of course the flight is not refundable."
Cons: "Switched plane from Brussels to United which saves us 3hrs but then they lost our luggage. This was after we asked them to double-check. They told us that our luggage had been logged-in to our new flight. We are very disappointed in Brussel airline and will not use them again."
Pros: "Good flight overall- staff lovely"
Cons: "Limited food choices"
Cons: "Despite the fact that I reserved a window seat, I was assigned a seat in the middle of the center row. They also 'sanitized' the airplane twice after that closed the doors before take off. They walked up and down the aisle with aerosol spray cans. I don't think people should be subject to unknown chemicals in order for the airline to save time on cleaning the cabin before take off."
Pros: "Film selection"
Cons: "Food was disgusting"
Pros: "Ease of boarding, reasonably comfortable seats on a short flight."
Cons: "No liquids (soda, coffee, water) offered."
Pros: "Excellent service and a safe flight."
Pros: "Quick flight, on time."
Cons: "Boarding at Brussels airport had to go through a gate, a bus, then out across the airport to the tarmac. Not really a problem, but should be aware if travelling this way. Warning to travellers using this short flight: food/drink only available with payment."
Cons: "Cramped seats, no video, paltry food service (the "continental breakfast" consisted of exactly one slice of banana bread). And lousy coffee."
Pros: "Crew was very friendly"
Cons: "No much choice of Movies in the entertainment program"
Pros: "Not too much"
Cons: "I'll begin with the order of sequence of all that went wrong: 1. A huge queu while we were waiting for checkin in Rome (waited for more than 30 minutes) 2. The steward didn't agree to take a gymnastics hoop to the aircraft, despite its being super light. By the way, the inbound flight the hoop was taken into the aircraft; 3. We (family of 3) were seated separately, what made a huge stress to our small daughter. 4. There were no AC socket in Brussels airport (there were, but not charging) during transfer. 5. Our baggage was not delivered, which is very unpleasant :("
Cons: "The flight left 30 minutes after it was scheduled to leave. In addition, when we landed, they weren't prepared for us. We had to wait for the stairs and shuttle to arrive to get us to the airport terminal. It was especially frustrating because we had nearly no time to get to our connecting flight. The hosts and hostesses were mediocre at best."
Pros: "The team was nice, the flight took off on time and arrived a few minutes early"
Cons: "Even though I'm a star Alliance frequent traveler status holder, and the status grants an extra bag on economy class I was forced to pay for my first checked in bag. Furthermore, since I assumed I'll be getting my checked in luggage for free (as it states on the miles and more website) I didn't pay for it in advance a fee of 35$, meaning they made me pay 65$ in the airport."
Cons: "The on flight entertainment and the very few meals. (In the second flight, there was not even offered coffee!)"
Pros: "Flight was delayed and we had to spend time Waiting both in the terminal and the plane. But crew was very nice!"
Cons: "Would have been nice to have been given a free snack or some water while waiting. We got a tiny chocolate which was nice but didn't make up for the waiting time"
Pros: "The fare, that's it."
Pros: "The crew seemed nice"
Cons: "none really, it was fine."
Pros: "On time Polite crew"
Pros: "The confort"
Cons: "The delay and the food. There was sand in the fish"
Pros: "Alles goed"
Cons: "The delay (due to weather) that caused me to miss the connection."
Pros: "the cabin crew was wonderful. We were delayed by half hour on board they kept us informed and the service was excellent"
Pros: "Small plain. No interlaken. Cold food"
Pros: "I flew on United, not Brussels, on this leg, too."
Pros: "flight staff were very professional."
Pros: "Crew was ok"
Cons: "Impossible to check in online if you have a visa. Avoid at all costs seats in row 15. The first row in coach has 3 seats and be row behind has 4 meaning that you are 4 people sharing 3 screens and seat pockets. No room to put your legs under the seat in front of you because they are not aligned with the seats in front. I fly all the time and have never seen this. I am short and has absolutely no room for myself or even my iPad and headphones. Horrible experience. Never flying with Brussels airlines on a transatlantic again!"
Cons: "It would have been nice to have received complimentary water, coffee, or a bag of pretzels on this flight. We didn't receive anything or we had to pay for a bottle of water. First flight I have experienced like that."
Pros: "The cabin was kept at proper temperature and humidity. The food was properly cooked. The staff treated customers properly. Overall a relaxing and easy flight."
Pros: "Second time I called customer support a A nice lady named Elisia was super friendly and helpful and was able to switch me to another flight on the same day."
Cons: "Received a text message that my flight back to the US was canceled. The first time I called Brussels Airlines customer service, I was offered only the same flight one or two days later. Phone support person was very unfriendly and unwilling to look at other options like booking me on another flight that same day."
Pros: "got there.."
Cons: "my bag was lost, delayed flight (2 hours), damaged contents in my bag."
Pros: "Crew was nice"
Cons: "The seats were completely uncomfortable, they have a leather thing where you put your neck on (on the long flights) which is completely uncomfortable. on one flight there was no entertainment system at all, and in the long one it was fine. Also on one flight while we have already been on the plane the light was delayed by over an hour, because they overbooked or something- it was pretty hell inside, very hot- and no one has even offered a warer. recommendation: avoid."
Pros: "The flight attendants were professional and actually smiled often! The food served was tasty and they made sure we had plenty of water throughout the flight."
Cons: "A crying baby for most of the flight. I offered to help the Mom a bit. Couldn't be helped by the airline of course."
Cons: "Lost my luggage, didn't care, luggage poorly manipulated."
Cons: "The issue is the transit time in Casablanca. The conditions on the place to sleep are catastrophic. No room. You are all in the same room ( mens snd wifes) 30 hours transit. I will never spend night in Casablanca"
Pros: "the food was great and the legroom was adequate. I slept through half of the journey which indicates that it was comfortable"
Cons: "nothing for now"
Pros: "Nothing was very good."
Cons: "Long delay for taking off, probably because of the late arrival of my first flight. This whole airline must just always be an hour late. My bag didn’t make it to Miami, I have no idea what continent it’s even on."
Pros: "Royal air Maroc is run by bandits. Travel with them at your own risk."
Cons: "See above."
Pros: "Great seats with ample space! Crew was very attentive."
Cons: "Boarding seemed bit chaotic ..... no onboard entertainment ."
Pros: "I was terrified after reading reviews for Royal Moroc Air. Every aspect of the flight went well. Baggage check in was smooth. Boarding the flight was the same. The plane was new, clean and spacious. The crew were courteous and professional. My bag was waiting when I arrived to baggage claim."
Cons: "Thankfully, nothing bad to report."
Cons: "Good service good flight"
Pros: "Large space between seats"
Cons: "The fish was undercooked, still rubbery."
Pros: "So glad to make our tight connection."
Cons: "Some crew members were rude, they didn’t help paddy that needed help (lifting suitcases), they were impatient. The ground team didn’t know how to print the proper ticket....."
Cons: "Boarding was awful, planes are not well kept, food is just gross, & the service is just not good at all! For the prices they change this is inacceptable!!"
Cons: "Error with the name and not permitted to travel and not refundable. So I am really upset to say the least."
Pros: "The aircraft and service"
Cons: "Don’t know"
Pros: "Crew was excellent"
Cons: "Royal Air Maroc should revise the state of their seats (comfort) and especially boarding time (always on delay)"
Pros: "I love the crew"
Cons: "I waited for 3hours 30mins at the airport without food or water. It wasn't like that sometime back."
Pros: "Plenty of room, plane was not full so we could stretch out and sleep"
Pros: "Decent meal with wine, better than I expected. Crew maintained composure when a passenger had a medical emergency ( he recovered and the flight continued normally)."
Cons: "Boarding process was chaotic as it often is when passengers need to be bussed out to the plane. Many passengers took the wrong seats and discrepancies in passenger count delayed the flight. At one point a family was asked to move, and take their carry-ons, but they were eventually allowed to return to their seats. Somehow it was resolved and we left. No personal TV , but overhead tv showed moving map for a while, then they switched to cartoons without sound. Airlines generally don't provide the best service or use the newest aircraft on African routes, so this was typical."
Cons: "I cant even begin to describe this airline. They have no customer service and they make no provisions for their customers. They oversold the flight and when you are 1 min late, they give away your seat ,even though they is a 2 hr delay. There was a cockroach on the plane, and the sad thing is that they had cockroach spay on the plane. This should not be. New tickets had to be bought my my other family, although their flight was delayed. I am definitely reporting them to the better business bureau. They should not be in business at all. Never again"
Pros: "Nothing. Food sucks, rude crew members"
Cons: "Everything. Supposed “hotel” is more like a refugee camp. Very uncomfortable. Bathroom is nothing to talk about. Smells like hell. Very rude crew members!"
Pros: "The entertainment system was good, with many choices. The service was okay as well."
Cons: "We started boarding late at Casa's airport and then it was done in the messiest way possible with no row calls. It therefore lasted much longer than it should have and we left late, as we often do we RAM."
Pros: "Was told no upgrades were available yet only 1 seat in all of business was occupied. Perhaps either know what you're doing or properly share information."
Cons: "Crew watched as people struggled to find space for carry ons, etc. Instead of helping to speed the process they just stood there staring aimlessly. Super helpful."
Cons: "Nothing .!!"
Pros: "Crew was very professionnal"
Cons: "Non screens to watch a movie. Food was average at best. Need to improve on créativité.."
Pros: "How clean the airline was"
Pros: "Really good flight attendants."
Cons: "Food was very basic but OK."
Cons: "Service sucks! Reliability is zero! Lies and deceptions! Tried them in 2012, 2014 and this year 2017 and it only gets worse!"
Pros: "The eventual flight the next day was perfectly satisfactory in terms of food, service, and entertainment."
Cons: "I was involuntarily transferred to a flight the next day, with no warning (I was not told until I reached the boarding desk, after I had already waited for three hours since the flight was delayed). It was a stressful experience and I do not understand why the usual steps of asking for voluntary transfers and offering compensation were simply skipped over."
Cons: "Was not given meal requested"
Pros: "Seats are comfortable"
Cons: "Food is not good, when srrieved in casablanca no business busses ere waiting"
Cons: "Boarding. Separate line for Business Class needed."
Pros: "Food/ comfort / movies / blanket / eye musk"
Cons: "Unfriendly crew - across the board"
Pros: "The seats are comfortable and the entertainment is varied and current."
Cons: "I wasn't given the chance to choose a special meal or my seat nor was I able to check in online for my return leg on the round-trip ticket. I am allergic to meat and all they had was chicken and beef so I barely had any food to eat on a 7 hour flight. The flight attendants were rude."
Pros: "It was seamless and straight forward"
Pros: "I appreciated the snack and meal. The attendants were great. The seats were spaced well."
Cons: "I wish we were given more information regarding the on boarding process to get back to the US. I was not informed about the extensive level of security checks we would experience. I also was not informed regarding the various electronics that were prohibited. It would have been very helpful to know in advance so that I could plan it out accordingly. Since it seemed no one was informed, the security check and on boarding took almost an hour and a half to go through. I was very surprised at the lack of communication and would appreciate that for future trips. At this time, I would think twice before booking another trip with this company."
Pros: "The in-cabin crew service was okay. The food voucher while in transit was well managed although clarity to the process must be given. All seems to be on the hush. Unless a passenger asks he/she won't get anything."
Cons: "No arrangement for strollers and no consideration for parents traveling with kids at the Yaoundé Airport. The Yaoundé airport leadership is truly lacking and customer service is mere reference. Rudeness and unnecessary bad attitude. No coordination between the in-cabin crew and ground operation for the delivery of strollers on the side of the airplane. The signage at Casablanca Mohamed V airport needs improvement. It is very confusing for transit passengers. Almost everyone was asking for directions or where to to go next. The Casablanca airport has no arrangements for diaper change for a male traveling parent. Only one bathroom on the WHOLE terminal requiring plenty of walking"
Cons: "The plane was late"
Pros: "Staff were very friendly."
Cons: "No TV"
Pros: "Same as above"
Cons: "same as above"
Pros: "Entertainment, boarding, crew, comfort"
Pros: "The air hostesses were nice although not too bovered but the food was ok"
Cons: "Up to now I still haven't recovered my 5 suitcases and RAM promise to deliver them to me . Once arrived in Morocco it's was a chaos flights cancelled flights reschedule .. I won't be flying with them anymore ."
Pros: "Have been flying on RAM for 20 years and this was an improvement with better aircraft, seats more confortable, better food."
Cons: "2 hour delay in take off due to air traffic...no planning???"
Pros: "The plane was at a comfortable temperature throughout flight."
Cons: "AirMaroc provided midocre service. The plane was old and outdated. There was ABSOLUTELY NO in flight entertainment. They had the big TV screens hanging from the top of the plane but no movies were played (on the way there and back). They changed my flight time twice from when I bought the flight to when I left, which disrupted my whole travel planes when arriving to Montreal. In addition, the night before my departure they emailed me stating that my flight had been canceled. When i called costumer service, they stated that they had no idea what I was talking about. The company is disorganized. The plane was full to capacity and as a result my whole party (5) was not stead together nor were there any attempt to fix that for us even when we asked several employes. Overall, i would not fly or recommend Royal AirMaroc"
Cons: "I ordered kosher meals three weeks in advance and they did not provide any on my return flight to NY.. It's a long flight to have no food.."