I cannot say this enough, I NEVER BOARDED OR HAVE HAD ANY TRAVEL IN THE PAST YEAR. However your app says ive been traveling a lot lately. GET REAL HUMANS TO GIVE CUSTOMER SUPPORT.
I cannot say this enough, I NEVER BOARDED OR HAVE HAD ANY TRAVEL IN THE PAST YEAR. However your app says ive been traveling a lot lately. GET REAL HUMANS TO GIVE CUSTOMER SUPPORT.
Good, just some of the staffs have such a bad attitude.
It took an hour to get my bag after landing. Not exaggerating
Has been always great except flight cancelation in the past at very last minute waiting till 2am and we when have to beg for overnight accommodation
There was only internet service for the last hour. Other than that is was a great flight. Good Crew and landed a head of time.
Plane is old and seats are worn. Add to it the plane was dirty. No plugs for laptop.
None of the in flight Direct TV worked. A better selection of Shows would have been better. The baggage was s low. Otherwise we enjoyed our flight!
They pulled our pilots for "another" flight and delayed us without any compensation.
2 hour flight delay on takeoff. 40 min baggage delivery delay at carousel. Terrible
The process of buying the ticket and navigating all the hidden charges that Frontier throws at you was a terrible experience. The actual airport experience and flying was fine.
My first time to fly Frontier and loved it! Boarding was super easy as we only had personal items. Crew was helpful and funny and the plane was clean. Pilot was also great at landing the plane smoothly.
Excellent crew. WE all know Frontier its a low cost airline but the travel time was about 30 minutes and the crew was phenomenal. I was with a group of 10 more and we are enjoy our flight. The only issue was in SJU waiting for the luggage.
Seats are cramped and very uncomfortable. You have to pay for everything and it is too expensive.
I like the easy check-in and boarding process. I love the non stop flight
Everything was on time and smoothly run. All employees appeared happy and enjoying their job. The delay in take-off was unrelated to anything in Frontier’s control.
My husband didn't get boarded on this flight. He was asked to pay $50 extra by the Frontier staff to get two boarding passes for check-in at the Las Vegas airport. He refused to pay this extra $50 charge and tried to do check-in online by himself but it seemed to be late with only 7 mins left. It ended up that my daughter and my husband missed the 7-minute time window. They had to take the next non-direct flight which took more than 12 hours from Las Vegas to San Francisco, a very poor experience for them.
This isna terribly run airlines. If you're one minute late, they will deny your ticket. Don't waste your time or money
Everything costs something on this airline .... even snacks!! What a racket! We got to the airport nice and early only to wait in a line while there were no reps at the counter. Once we got to the counter to check our bags (which cost almost as much as the flight to check), we were told we were too early?!!! and had to wait an hour to check in. Then, to add insult to injury, because we didn't PAY to choose our seats, we were seated separately. I HATE THIS AIRLINE.
the flight was delayed 3 1/2 hours, which meant that I could not get to Seattle in time to board the cruise ship. I told the crew at the gate and asked if they could check and see if there were any other flights out there would get me there in time. They said no they couldn't. I have about two million flight miles and have flown every major airline in the US including several that are no longer exist and about 1/2 dozen European airlines and all the years I have run into similar problems. In every case the people at the gate made every effort to find alternate travel. On top of that you have shut down phone service, your chat system does not work and I have had no way to get in contact with anyone except those at the airport. This is absolutely the worst airline I have ever dealt with. You are at the bottom of the list as far as your integrity and support are considered. I applied for a refund, which are people at the gate suggested I do and gave me a card to that effect. I filed the claim and since then it has been complete silence.