Left 90 minutes late , they didn’t even give us water or soda thank god I have access to the lounges
So, let's start with the good. Excellent variety of entertainment, nice staff & the snacks decent enough. Now the bad, the seats were the most uncomfortable seats I think I have ever personally had to sit in. The non-existent leg room is another issue. The last part can we get the people on & off the plane a bit faster. I had this elderly gentleman who was attempting to get his luggage out of the overhead bin about 6 people in front of me when trying to get off the plane that was having trouble no crew member and unfortunately no one on the plane stepped up to help him so we all had to wait to get off the plane until I pushed my way past the people standing there to help the guy. This should be something the flight attendants should help with to move the process along. The final thing, REMOVE THE STUPID MASKS. The flight attendants are sitting around in the back during the flight no mask on talking and chit chatting, being closer then 6 feet. You must see the irony in this already. Let people who want to be scared be scared and wear a mask and let people who have an immune system not wear a mask. Its over and done with. We need to move on.
Major mistake in rescheduling causing us to miss flight
Early arrival. NIce plane. Quick trip.
Lost luggage & did not have special meal request even though confirmed
Pros: "Great social distancing and Delta supplies MULTIPLE sanitizing options!!"
Cons: "Nothing all excellent"
Pros: "The boarding was fast quick and the staff was very friendly."
Cons: "The bathrooms were very dirty and there was not enough food and drink supplies."
Pros: "quick easy flight"
Cons: "sockets to charge electronics"
Pros: "The crew was polite"
Cons: "Less delays"
Cons: "Plane was hot and sticky. The air from the vent was not cool."
Pros: "Amazing crew and seating. Worth the upgrade to premium."
Cons: "Nothing my timing was a bit off it all worked out well"
Pros: "Seats were horrible, we all booked together and a bunch of my group got bumped to a different flight."
Pros: "Entertainment options were very good"
Cons: "Plane was too warm,"
Pros: "The movies offered were decent"
Cons: "I paid extra for a window seat I sit down after they squeezed us all in like sardines and come to my surprise there is no window in my aisles it had been covered up in plastic . First making my area narrow than all the other seats and between the plane leaving late and the terrible process of loading people on the plane . Delta airlines was all about the up sale from charging for every bag to charging for internet ,food so on and so forth. Also one bathroom in the middle of the plane ? REALLY ? Out of tissue , paper towels , and tissue one hour into the flight . What in the Hell is going on with this airline ? Won’t fly with them again ."
Pros: "Overall service was great."
Cons: "Flight was delayed 5 hours."
Pros: "Food Getting moved to the exit row for the extra leg room"
Cons: "Didn’t like having to wait so long to book my seat and ended up on the back row the worst seats on the plane"
Pros: "Early boarding for Seniors"
Cons: "Limited food"
Pros: "I liked that military boarded first."
Cons: "I think disabled US Veterans should board with active duty and retired military"
Cons: "The flight was very hot. Passengers near me were sweating and we Hall had thick layers on because it was cold out. I understand trying to make it warm it there’s no need to turn up the heat that high."
Pros: "Staff’s attention and patience with customers was great. They knew many were frustrated with the delay but they met our needs with a smile"
Cons: "Weather delay was a real bummer but I liked the app wanted to help reconnect people with other flights. The app should also tell us the reason for the delay, if allowable, especially if it weather. I almost hoed on another flight through Minneapolis but would have been stuck in Minneapolis cause I didn’t know the delay was due to weather an hour later."
Pros: "Aside from the issue where we had to deplane and wait for another plane, the flight and crew were great."
Cons: "The delay from the plane problem."
Pros: "The staff at the gate were efficient and very friendly, as were the onboard staff."
Pros: "Everything was so very nice. The seats were fantastic in First Class. So comfortable. The service & food were delightful. The only negative was the screaming infant. This is my second trip on Delta in First Class in the past three months. Both times the trip was ruined by crying babies. ☹️"
Cons: "The crying infant."
Cons: "Too many turbulences !!!"
Cons: "Haven't left yet!!!"
Cons: "4+ total hour delay"
Pros: "Makes all the difference to have Flight attendants and pilots all wonderful. Gratefully, ~Elana"
Pros: "I got off the flight at out side,but i forgot to carried my small bag .and then the Crew returned me the bag very soon.they were very kind,thank you very much."
Cons: "There was no gluten free snack option."
Pros: "I had an open seat next to me."
Cons: "Bumpy flight"
Pros: "Fast and efficient boarding again! Most impressed!"
Cons: "Flight was delayed for an hour. That left around less than 30 minutes to on-board. More than 20 people missed their connecting flight too. The staff was way too confused. After asking what are the options no one knows how to reschedule and all kept saying that can only happen once you land to calgary."
Pros: "Free in flight entertainment"
Cons: "One of my bags went to Santa Fe"
Cons: "The hard landing did not inspire confidence."
Cons: "Horrible customer service coming and going. Horrible service on the plane and mostly, some of the rudest people I have ever had to deal with. Delta should take lessons from SWA. By the way, this isn't the only bad experience I've had. Flown Delta 4 times over last six months and almost the same."
Pros: "Good for an economy flight"
Cons: "Too long"
Pros: "Delta gave me a free rum. It helped. We arrived on time. Thank you."
Cons: "I am not sure why, but this was one of the most chaotic boardings I have ever witnessed in all my years of flying. 5 hours in a middle seat that did not recline. Need I say more? Cold tasteless chicken sandwich a a stale muffin for breakfast."
Cons: "The delay on the runway"
Cons: "Flight was delayed over an hour resulting missing connecting flight"
Pros: "The food has REALLY improved!! GREAT CREW!"
Pros: "Good entertainment with games for kids, movies etc."
Cons: "No meals (5+ of flying), need to buy earphones, no place for hand lauggudge"
Pros: "everthing went well"
Pros: "While the seating is narrow, the seats are well appointed and seem roomier than they are. Each seat has 110V and usb ports and a back of the seat movie and entertainment screen. Very good for a short flight to Atlanta"
Cons: "The 0.012 oz packet of tiny tiny pretzles"
Pros: "Every thing went well thx"
The flight boarded from the most remote gate in the whole airport, so it's a long walk from wherever you are (Gate F). Since this seems to be the most recent addition to the airport, then there's nothing at that gate in regards to shopping, drinks or food. We were just connecting from a LONG flight and didn't have time to eat. Other than that, the crew was supper attentive, the flight left on time (SURPRISE!) and got to Torreon earlier than expected.
I like that the flights were on time. However the transfer in Mexico airport was rather confusing Due to the fact the Aircrafts were remote.. once we reached the departure gate, we were bused to the aircraft. The hard part was getting to the departure gate. There was just no signs we just kept walking and walking and walking with no Teleprompter in sight. The crew using the PA system on the plane when notifying passengers needs to speak clearly and slowly! Their feeble attempt to speak in English is mumbled & unclear.
Pros: "Seat was comfortable and the entertainment was good."
Cons: "Honestly, almost everything was good. At the meal time, the flight attendants spilled a lot tomato sauce on my white sweater. Of course it was very uncomfortable, they apologized and try to clean the mess and my sweater, but obviously they couldn’t make it. It was very embarrassing for me. I had to take off my sweater and wear only my winter coat. I suggest they should be more careful."
Pros: "The seat was super confortable"
Pros: "They are so friendly"
Cons: "The restroom"
Pros: "Everything was good, the food, the comfort, the entertainment, the service"
Pros: "Clean airplane on time"
Cons: "Crew attitude"
Pros: "Crew was great, service for the price was excelent"
Cons: "Lugagge took a little longer time then expected"
Pros: "Were able to fly first class. Enjoyed VIP lounge, and the spacious seats on the plane"
Cons: "Due to a computer auto correct mistake, I had to buy another ticket because Aeromexico would not change the name on the original ticket....3 tickets for 2 people. They did however move us up to first class for the long flight which was appreciated."
Cons: "So late all the time"
Pros: "Luggage was found that was good"
Cons: "Horrible day nobody here to guide you or help you and then charge you an arm and a leg."
Cons: "The boarding unfortunately the Quito airport it’s too small"
Pros: "The flight attendants were really great."
Cons: "Of course flying is always uncomfortable and like being packed into a sardine can"
Pros: "On plane entertainment was great, along with the charger port for phones. Leg room was great, seats comfortable and even served free breakfast and gave complimentary headphones. Very nice trip."
Pros: "Good flights. Good prices."
Pros: "Everything went well for the most part.. food not that great but The staff was friendly. The only 2 issues I had 1) no movie on the way to our destinmovies/shows on the way back. 2) my daughter got sick on the way back due to turbulence & I ask for a bag to put her dirty clothes in & was denied. Would have been nice not to have been carrying around vomited clothes on my hand."
Cons: "The only 2 issues I had 1) no movie on the way to our destinmovies/shows on the way back. 2) my daughter got sick on the way back due to turbulence & I ask for a bag to put her dirty clothes in & was denied. Would have been nice not to have been carrying around vomited clothes on my hand."
Pros: "Service and entertainment on board was excellent."
Cons: "Flight did not leave on time."
Pros: "Everything was great. The airplane was comfortable and clean."
Pros: "we flew clase premier and really enjoyed it. there was cheese and wine to start, then a chicken breast with potatoes along with a courgette salad and then asparagus on the side. the movie selection was good, the seats were comfortable... we were very happy with it."
Cons: "El vuelo es helado. Es tarde en la noche y sin mantas!"
Pros: "Food was good"
Cons: "Part of my poor experience was because of lack of knowledge of the staff. 1) We had a round trip from Houston. Our destination was Quito Ecuador with a connection in Mexico city. In Houston we were told that we were suppose to pick up our luggage in Mexico City and take it through immigration (we were told that this was very important) We waited for our luggage but in never arrived. After asking around at the airport we were told that the rule had changed and we did not need to pick up our luggage 2) The planes were old with no entertainment."
Cons: "The setas space is too short"
Pros: "Aeromexico’s staff went above and beyond to provide a world class experience. I highly recommend giving Aeromexico your business. Five stars all the way!"
Cons: "I loved the First Class upgrade for being a frequent flyer."
Cons: "Could not choose seats because I could not check I online. Airlines does not allow it."
Cons: "1) we lined up to board on time, and then were told one crew member was late- 2 hour delay. 2) because several dozen aeromexica employees were on the flight and boarded first with tons of carry on luggage, all passenger carryons had to be checked, 3) upon arrival at ord at 1am, over 2 hour wait for luggage, with no explanation by staff"
Pros: "Good service, decent meals. Good to very good beverage service."
Cons: "Changing planes in Mexico requires immigration, screen hassles,. I will fly direct to US next time. Terminal info was very poor. Delayed second flight had no gate info until last minute."
Pros: "Everything went fine. The on-board entertainment was good."
Cons: "Seat 10C - does not stream properly."
Pros: "When you connect out of Mexico City, the food is always fresher and more protein-rich. Yum!"
Cons: "The screens in the seat backs are a little dated and low-resolution."
Pros: "The comfort level on Aeromexico's planes to Mexico City and beyond is beyond belief, in this age of shrinking passenger space. In an ordinary ("back of the bus") seat in coach there was more than ample legroom for a more-than-six-footer, and row 28 has two windows to look out at the scenery aft of the wings. And food was even provided at no extra charge! In this situation there certainly was no need to purchase at an additional cost whatever Aeromexico calls its "premium economy" seating."
Cons: "The entertainment system is limited --- there are no games on the seat-back installed machinery. In addition, the earphones provided are only ear-buds, which don't work well in my ears. (I prefer the miniature headphones other airlines provide.) The volume controls were also poorly scaled. The lowest three levels of volume weren't enough to even hear a single sound, the next level up was a little soft or quiet and the highest level far to loud to preserve a listener's hearing."
Pros: "Everything was good"
Pros: "Inside the plane the food (COLD SANDWICH) has a horrible and monotonous taste . Outside the plane the service is poor. You meet aggressive people without any clue of courtesy. I saw disable passenger without any attendance when wheelchair was requested.They don't have any idea that you are part of a business industry with many competitors. I will never recommend in my community to use your services. You are the worse of the third world."
Cons: "I experience an incident that affected emotionally my family. One hour after depart from Mexico City, the fly attendance announce that we need to land in Guadalajara for safety/security reason. You removed a youth passenger without any strong and fair reason, because he was unlucky this day: He was accommodated together with 2 members of a middle east family that was logically to be filled by the 3. he touch friendly the kid near him and his father that was in different place??? react negative against this normal gesture of the youth passenger. Why you didn't put the entire family together from the beginning?"
Pros: "Cancelled my fight 2 times"
Cons: "Don't respect my time"
Cons: "On June 29 Aeromexico Flight 2683 arrived in Mexico City airspace and the Captain informed the passengers that the plane would have to refuel in Alcapulco due to inclement weather in Mexico City. The website https://www.timeanddate.com/weather/mexico/mexico-city/historic reports NO inclement weather on that date or at the time that AM 2683 was to land. I observed partly cloudy skies from my window seat as well. The ground crew in Alcapulco was unprepared for AM2683 and the fueling was delayed. After doing so, AM 2683 landed AFTER my connecting flight AM 684 was scheduled to depart at 1:05 AM on June 30. A female connection agent met me at the baggage claim and informed me that that AM 684 had not been held and had departed. The female agent was unhelpful, dismissive and rude. In fact, she had taken a personal cell phone call at the connections desk prior to assisting passengers of AM 2683 which lasted many minutes. She escorted us to the Aeromexico counter where I waited 30 or more minutes to speak to a representative. The representative at the Aeromexico counter informed me that there were NO flights to Quito until 1:05 AM on July 1. I asked if she could book me on another airline and she informed me that because the delay was weather related Aeromexico had no obligation to accomodate me. She booked me on AM684 for July 1. I asked where I was to wait for the next 24 hours and she said Aeromexico had no obligation to pay for lodgings. She gave me food vouchers for the airport. I immediately logged onto Travelocity.com and found a Copa Airlines flight to Quito leaving that afternoon which was in fact OPERATED BY AEROMEXICO! I booked that ticket myself and waited in the Mexico City Airport for 14 hours. What would have taken 10 hours took me 22."
Pros: "The flight time was the best , the service is very good ."
Pros: "Nothing good to write"
Cons: "Total discrimination"
Pros: "The crew were incredibly nice and accommodating."
Cons: "Because it was an older plane, the entertainment options were minimal. The few TV's that came down had very poor quality- grainy and discolored with lines going through it."
Pros: "better service than before"
Pros: "Breakfast, leg room, entertainment"
Cons: "Boarding, took very ling, apparently waiting for a first official"
Pros: "20 minutes before schedule"
Pros: "Overall the flights went smoothly"
Cons: "Check in process was very slow and totally disorganized. It happened both leaving and returning. Took one hour to checkin in Orlando and about the same when leaving Mexico City. Could do with some major improvements here....."
Pros: "The attention was amazing, way better than expected."
Pros: "First time flying Aeromexico. I've flown servers airlines in Latin America and this ranks among the best. Will likely fly with them again."
Pros: "-Entertainment System was good, enough variety to cater to all ages -Seats were comfortable (enough) -Crew was nice -Boarding was quick and easy"
Cons: "-Food was awful. Didn't expect a 5 star meal, but it's hard to give a good review when the salad tasted like plastic and the lasagna they gave out was still raw -Pillows are too tiny, did not come on all flights (took 4 in total) -The earbuds were awful, extremely cheap and an uncomfortable fit -On my flight back from Mexico City to NY, my screen would keep turning off every 8 minutes, as if on Standby"
Pros: "Flight was on time flight attendants were very nice and helpful to all needs definitely using this airline again"
Cons: "Plane was a older felt a little more crammed in with it being three row seats"
Pros: "Great service. On time."
Pros: "the smooth landing in the airport of the Mexico city"
Pros: "The free movies."
Cons: "That my luggage got damaged."
Delayed flight, missed all my connections. They re-routed me on a 20 hr series of flights, charged me $230 for one extra bag, because of all the steps in the new flight that THEY set up because of THEIR delay. Absolutely unhelpful/unempathic counter help. This was easily one of my worst trip experiences, and I fly a lot.
American's movie selection is not great and the user interface for selecting a movie is really not easy to use.
Pros: "Can’t say that...crew was professional but lacking good service attitude.No smiles, Nothing special."
Cons: "flight didn't even happen"
Pros: "Crew was great."
Cons: "Need better snacks on American."
Pros: "Nice clean new airplane, pleasant crew."
Cons: "Time to start offering complimentary wifi in first class"
Pros: "Flight was slightly delayed (20 min). However, boarding was quick."
Cons: "The flight was full so no option to distance."
Pros: "I got on my flight"
Cons: "Flight delay could’ve been backed up with a reason why. Nothing was said until we asked."
Cons: "Crew was unfriendly and uncaring. Seats were uncomfortable. Liquor cost money. Very surprising for an international flight."
Cons: "Food tray was broken."
Pros: "The crew was great and provided a quiet environment for the red eye flight."
Cons: "The boarding process needs to be reevaluated. Perhaps the plane should be boarded from the rear to the front or from window to aisle seat. These suggestions would streamline the boarding process."
Cons: "Nice crew. Nice flight. Wish there was a bit more legroom"
Cons: "No deberían cojerse los artículos personales de los pasajeros"
Pros: "Is ok"
Cons: "More space between seat and free food"
Cons: "I am still waiting for flight to DFW.. I"
Pros: "Crew fine. Plane ok. Legroom better than usual."
Cons: "Re-routed mid flight and forced delays. AA has been awful all holiday weekend."
Cons: "Flight was delayed 3 hours"
Cons: "Seats are small but I understand why just dont like it."
Pros: "The crew was great! The ride was smooth and the plane looked brand new!"
Cons: "The delay of 1 hour inside the aircraft and at the end before they closed the doors 3 new passengers came in and it appeared that the aircraft was waiting for these passengers"
Cons: "Uncomfortable plane"
Pros: "Landed early and safe. Crew was nice and comfort was okay"
Pros: "Very attentive.. good service.."
Cons: "Seats to tight.."
Pros: "I found the crew to be nice and friendly and the breakfast was good."
Cons: "It seems like American Airlines has lived up to its reputation. More seats in a plane and less comfort. On top of that, the entertainment system has not been upgraded since the 70's. TV monitors in the middle and everyone has to watch the same thing. Of course, the sound system did not work for one entire side of the plane so I could only watch the movie and not hear it. If you are not going to have individual monitors for each seat, allow your passengers to what from their mobil devises like almost all other airlines are doing."
Cons: "Food was terrible and the audio was broken for the entire plane and couldn't watch the movie they played on the flight."
Pros: "Nice seats. Comfortable. Fast, efficient boarding, but it was a small plane and not nearly full, although full enough that I couldn't have a seat next to my husband."
Cons: "They split up my husband and I. One screen for every 4 rows of seats playing one in-flight movie. Apparently there was WiFi that you could download an app for and watch other stuff, but no good selection at all, and since I had no way to charge my phone, it didn't seem a great idea to waste the battery. Only food for over 4 hours of sitting on the runway and flight was a bag of mini pretzels."
Pros: "Food, cleanliness"
Pros: "We arrived safely The seats were comfortable We were on time"
Cons: "1) American's boarding process seems to be driven by ticket price and nothing else. Every other airline I've been with boards families with small children first. It lets those families and get on board and get setup so that they don't block aisle access for everyone else. American seems to board based on how expensive your ticket was. So, the aisles get blocked and boarding takes forever. 2) The cabin crew gave pretty apathetic service. When our baby threw up on us, they just told us to go clean ourselves up in the bathrooms. They gave us a can of soda water to help clean up, but that was about it. 3) When my wife asked if the bread was dairy free (for our baby with a dairy allergy), the staff's response was to turn to another staff member and ask them, "Do you want to go back and research that?" In the end they just told us they didn't have time to look it up."
Pros: "Nice and clean and seats were comfy"
Cons: "No outlet to charge devices"
Pros: "In flight movies were varied, with both new and international films to watch. Flight attendants were nice. Boarding was smooth."
Cons: "Spent a while sitting on the plane waiting to take off because of some kind of delay, but that meant I could spend more time watching the in-flight entertainment."
Pros: "I was in Business class and had some room to spread out."
Cons: "Flight was delayed by almost three hours. Crew provided NO service, but it was a late flight."
Pros: "I am happy to have made it to my final destination."
Cons: "This was a disappointing experience to say the very least. The boarding process in Quito was chaotic to say the least. The AA staff did not make an effort to maintain any kind of order. My husband and I are both enrolled in the AA frequent flyer program and had at least 6 people cut in front of us while on-line. When we finally approached the AA representative, Dayana Gómez, She was rude and not helpful. Our seats on the UIO-Dallas flight did not even recline. We sat completely upright for the duration of the 6 hour overnight night flight into Dallas."
Cons: "American refused to board me becouse LAN did not send the reservation to AA system. Flight was full and AA did not even talk with me about what to do. They just unloaded my bag allready checked to MIA.. After two hours standing at LAN counter they changed my flight to Lima and than to Miami. I came to Miami 12 hours late, very disappointed by this service. According to AA my ticket was never confirmed by the airline !! How can you sell it to customer ??"
Pros: "The flight was delayed and there was a lot of confusion. My seat was uncomfortable and they didn't offer any food."
Pros: "I can't comment on food or entertainment and there is no N/A option. I did not purchase food or use the wifi for entertainment. The seat I upgraded to was comfortable and spacious even if it didn't recline (I sat in front of the OWWE)."
Pros: "The guy at the check in counter was awesome, even though his English wasn't great. He upgraded me to the exit row seats since my legs are long; usually you need to pay for this. The seats were huge and comfortable, though the arm rests didn't move, so you could stretch out (the flight wasn't that full)."
Cons: "One flight attendant was basically rude to everyone. She was so comically unfriendly that people on the plane were actually mocking her (for good reason). She refused to explain to us how the emergent slide worked. We asked because the visual instructions on the door were different from those in the seat back pamphlet. In fact, I still don't know which directions are the correct ones (they were contradictory)."
Cons: "More options with first class food"
Cons: "One miserable pack of coffee cookies for $700+ ticket. I don't expect a 3 course meal on a 3 hour flight but seriously a pack of cookies? Too bad if one follows a gluten free diet."
Pros: "The food was pretty good."
Cons: "Old 777-200. not very comfortable and the entertainment is very sub-par"
Pros: "When I arrived in Orlando, Luis Camacho assisted me the entire time and was incredibly helpful. He was able to get me on a flight to Chicago from Orlando without having to get on a bus."
Cons: "The captain of flight LA 2514 deciding he was just done flying."
Pros: "Everything was smooth and went on schedule. Actually first flight in a very long time and it was the holiday weekend. Yeah."
Cons: "Allergies. American Airlines must do a better job of accommodating children with peanut allergies. It is obvious they do not get the serious health issue and life threatening situation of the allergy. Our family traveling to Disney on AA had a very uncomfortable ride."
Cons: "No food, no good entertainment"
Pros: "The crew was really nice, food was good, movie selection was also good."
Cons: "Too crowded. Too many seats made it too hard and inconvenient to get up to stretch out or walk around on such a long flight. Which is recommended to prevent blood clots."
Pros: "The service was great"
Cons: "No TV or WiFi"
Pros: "Delayed boarding due to mechanical issues"
Cons: "Air attendants were not personal able when boarding and exiting"
Pros: "The flight was on time, and the crew was friendly."
Cons: "The boarding was very disorganized and took a long time, and there was no silverware on board, which I needed."
Check-in was slow but due to all the covid protocals
Pros: "We didn’t crash."
Cons: "First class seat was uncomfortable and had very little padding. Meal service was not good. No drinks offered."
Pros: "It was meh...."
Cons: "I got no notification that the flight was going to be 1 hour earlier"
Cons: "The flight was delayed because the inbound aircraft arrived late, but United didn't notify me until I was already at the airport. They would have known about the delay for hours already by that point, so I could have rebooked on a different flight. Instead I had to spend the night by the airport in Hartford or risk missing my connection and being stranded in Chicago."
Pros: "Airplanes, entertainment, boarding, check in"
Cons: "Food, conections"
Pros: "Leg room and entertainment current."
Cons: "Seats to recline further."
Pros: "Boarding was fast"
Cons: "Long takeoff and seats were to close"
Cons: "We didn’t have food on our flight, but ordered it at a cost. We didn’t get the food or pay for it."
Pros: "My economy plus seat was good (once I finally got it) and for all the hassle they did free tv for the whole plane. THey found a new plane FAST!"
Cons: "They changed gates last minute - plane was in for maintenance and slight delay - then cancelled that plane - did the series of 15 minute additional delays. They found a new plane - changed the gates (big distance) again - and 'the computer' had reseated 1/2 the plane. DISTASTER to fix."
Cons: "crew at the airport and on the plane, not very helpful"
Pros: "Selection of films and TV"
Cons: "Late boarding, but no apology. Drinks service, but no snacks"
Pros: "Flight attendants were competent"
Cons: "The drinks for purchase were absorbant"
Pros: "I made it home alive"
Cons: "Well constancy gate changes in the airport to getting on a hot plane with no air going, then to waiting an hour for the plane to start because of the power cable (still with no air) crew didn’t give us any update from the very first one, all of a sudden we are moving, but only shortly because then we waited another 30 minutes to actually take off. Once in the air it took forever to get water, just pretzels for snacks and a horrible attitude by the staff. DO NOT DLY WITH THEM."
Cons: "Movie kept crashing and I had to restart the app"
Cons: "Limited entertainment, in main cabin food and bags cost extra even in international flights. United airlines is like flying budget airlines even when u pay for main cabin premium seats."
Cons: "Flight left 5 hours hate which included 2+ hours on tarmac being fed nonsensical updates by pilot. Planes entertainment system wasn't operational"
Pros: "Pushed out on time and made it home early"
Cons: "Flight attendants were non existent. 2 water services in a 4 hour flight is ridiculous."
Cons: "No movie without paying"
Cons: "The United Boarding Agent repeatedly warned about the "SMALL" carry on compartments on the CJR aircraft and literally insisted we tag our carry ons to be set aside on boarding even though we knew they fitted OK. AS A RESULT when we got to Calgary we had to wait at the over size luggage racks for our carry ons to be delivered instead of them being set up for us as we left the aircraft which is normal!! Very frustrating!!"
Pros: "Crew were nice and responsive."
Cons: "It was hot in the cabin. I asked for temp to be turned down and it was. It got hot again. So uncomfortably hot. Wi-fi didn't work so no movies or shows on personal electronics. The food and wine on this flight was about the worst I've ever experienced. Lufthansa flight over to Frankfort (operated by Lufthansa) was great. I wish Lufthansa would drop United. United service is totally going down hill in so many ways. Totally disappointed."
Cons: "Tv didn't work no entertainment options on personal device"
Pros: "The crew was working efficient and tried to respond to request"
Cons: "The plane was freezing cold. I came prepared but had to hunker down under blankets even though I had two shirts and a jacket on. This is not acceptable for any flight or airline. I caught a cold on my return trip due to this. I'm disappointed as it seemed like a newer plane. The stewardess acknowledged this but was unable to get our section to warm up. Everyone in my area of the plane was Ice cold."
Pros: "The crew were very nice and we had a safe flight."
Cons: "The seats were very hard and uncomfortable! Customers should bring a pillow."
Cons: "Didn't like having to buy food on an international flight."
Pros: "On-time departure and courteous crew. Smooth flying on this leg of our trip."
Cons: "I don't have any major complaints about this flight."
Cons: "It was more of a United experience....they canceled the flight 30 minutes before take off and scheduled me for the morning. It seemed they knew the that this flight would not take off because they sent my bags ahead on the earlier flight but left me waiting for 5 hours. before the cancellation. This was not a Kayak issue but a United"
Cons: "1hr 10min. Delay on the tarmak. Late into Calgary."
Pros: "I had an entire row to myself."
Pros: "Same with the first flight leave access to the club room was amazing it was a great way to tame the Perils of travel with a long delay between flights I was able to go into the club room have Refreshments some food and sit down and relax and wait for my next flight probably the most comfortable I've been in the last 6 years of flying."
Pros: "The boarding process went well."
Cons: "The plane clearly had not been cleaned, not even superficially. There were stains and crumbs on the tray, there was garbage in the small seat pocket and the seat was damp. Very unpleasant."
Pros: "The option to use your device to watch free movies! They made arrangements to stay in Houston after we missed the connection due to a delay."
Cons: "Flight delayed. No food."
Cons: "Flight Attendant was REALLY late. We had to delay boarding to wait for her. 15 minutes. then it took longer to wait for gate check -- green tag bag - than if I had checked the bag. when we finally got the gate check bags and headed through customs the checked bags were all on the carousel. And I have Nexus. So Customs was 3 minutes. NOT a good process. Figure it out YYC international terminal!!!"
Pros: "Nice seats - and some room to move and relax."
Cons: "Being an Air Canada customer and having bought an Air Canada ticket - I do expect that either the entertainment will be free on my iPad or included - particularly when I have to PAY to get a decent seat. It isn't right that entertainment isn't included for the extra price!"
Cons: "No food. Horrible service"
Cons: "Seats could provide lower-lumbar support."
Cons: "Entertainment is very expensive... no distractions from that end for my work though...silver lining I guess. Internet is similarly very expensive"
Cons: "Put on stand-by despite booking flight months ahead of time, just because we did not check in 24 hours ahead of time."
Pros: "Good in-flight entertainment using the app. Decent staff overall."
Cons: "On our booking through Kayak, this was only listedas an Air canada flight, however, when I couldn't check in online and phoned Air canada (which took 30min), they said it was operated by United and had to check in on united.com. Why was there. o mention of this?? It took me phoning to find out what airline I was flying with! Also, a United staff person told us we didn't need to touch our bags in calgary en route tonour final Saskatoon destination, which was wrong."
Cons: "Not like Air Canada ... I can tell the staff are tired of their jobs. Entertainment you needed to pay for. Really bare bones"
Pros: "Co passengers friendliness"
Cons: "The tiny cup with more ice than refreshment. Small bottles of water would be great - less likely to spill over in bad weather and thirst would also be quenched. Lack of luggage space for those of us with the correct allowance hand luggage instead of all the extra large pieces because people don't want to go to baggage claims or pay for baggage. Truly their suitcase not paid for is the same as mine paid for. Difference is the inconvenience of having to keep my hand luggage at my feet because of the larger pieces filled by passengers in group 1, 2, and 3 over my designated seat area."
Cons: "With maintenance delays, I wouldn't make any connections."
Pros: "Quick flight got in earlier than scheduled, but smooth flight"
Pros: "Boarding at the Midland airport was a breeze. Small airport, small plane, quick and easy boarding. Good plane - new Embraer jet. Enough room in economy even without Economy Plus. Good amount of time for a flight - not overly long. Friendly crew, standard service."
Pros: "Fast. On time. Great service"
Pros: "We arrived safely along with our baggage."
Cons: "Major weather issues so delayed boarding and flight. That's understandable, but poor, often rude, gate operations. Often no, inaccurate, or misleading information. They seemed confused, as if this were the first time event."
Pros: "The flight is on time."
Cons: "I wouldn't know since I wasn't on it and I'm still in the airport waiting for my flight. I have to try to get comfortable on the floor right now."
Pros: "Seating was fine."
Cons: "Everything but seating."