Initially I had a short layover—booked through Lufthansa I was worried about. Then My first flight got delayed, and continued getting delayed, and I was sure I was going to miss the next flight. That got delayed too though, so while I still ended up with a short layover it was enough for me to make it before boarding began. Then my second flight also kept getting delayed while my third one did not. The transition between my second and third flight was supposed to be my longest and a breeze, but when it was all said and done I had right about an hour to make it. It was a bit more stressful than I would have liked.
The crew is really friendly
Pros: "The crew. The punctuality."
Cons: "The confort of the seats."
Pros: "The crew was fun, informed, and very helpful."
Cons: "The seat, the entertainment, the headphone jack, the food."
Pros: "Got to ride on a Boeing 747 Intercontinental!"
Cons: "It’s hard to give a good review when the first of three flights is an hour late. Made me and my wife run through Frankfurt airport to make my connection. Only made it by 2 minutes. Frankfurt security was super slow and no one cares."
Pros: "good crew ok food for airline"
Cons: "despite an outrageous price we had problems registering our luggage economy light never heard of it"
Pros: "The crew was good."
Cons: "Poor planning on having the connection in terminals far apart from each other."
Cons: "flight delays altered all my further plans"
Pros: "Absolutely nothing."
Cons: "Absolutely everything."
Pros: "Crew were friendly, boarded promptly"
Cons: "Food could have been better."
Pros: "I’m so grateful for all the movies"
Cons: "Flight was delayed bc of Pakistan air space so I had to take 3 planes instead of 2"
Cons: "I checked bags asking “is the baggage delivery fast at Frankfurt”. “Much taste than Edinburgh” was the reply (Edinburgh is reeeeaaaaallllly slow). Sadly Frankfurt too is slow."
Pros: "Staff were very nice. Flight arrived on time."
Cons: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"
Pros: "Great Experience."
Cons: "Great Experience"
Cons: "Nothing to note"
Pros: "Lufthansa is great to fly with!"
Pros: "Very friendly and professional crew"
Cons: "Outdated entertainment system on the plane"
Pros: "almost hrly refreshments courteous crew calm demeanor"
Pros: "Was not allowed on flight"
Cons: "When I missed the connection from the first leg of my flight and purchased the ticket from that leg to finish my itinerary, Lufthansa cancelled ALL of my return tickets. Both Lufthansa and my travel agency pointed the finger at the other and I had to purchase another $1000 ticket to get home. There was no cancellation emails or any notification. I didn’t know my tixkets were cancelled until I was trying to check in. Worst experience ever!!"
Pros: "Great business class seats. Plenty of room and comfortable."
Pros: "entertainment options were great"
Cons: "rushed from connecting flight and then had to go through passport security check point"
Cons: "First, Lufthansa lost our baggage from Hamburg to Los Angeles. Then, the delivery company (Direct Courier Services) Lufthansa uses was completely inept and unprofessional - every single one of their employees is a complete moron. We didn't end up getting our baggage for two and half days so we were wearing the same clothes that we left Germany with. Then, after being told by Lufthansa customer service to submit receipts for clothes we had to buy, never got reimbursed or even the courtesy of a reply. After flying Lufthansa for over a decade, will never use this airline again. Epic fail."
Pros: "The crew was a lot nicer and more proactive than on Air China before hand"
Pros: "Both parts of flight was superb n/a"
Cons: "Did not like them charging extra for a seat assignment."
Pros: "The crew's hospitality was exceptional in all areas. Best flight ever."
Cons: "They were helpful, kind, and courteous and above all, friendly."
Pros: "Great service across the board! Wonderful, experienced staff!"
Cons: "Seat space was inadequate. My shoulders are 4 inches wider than the seat space including both shared arm rests."
Cons: "Charges for suitcase 40 euros this rediculas"
Pros: "The Lufthansa flight and crew were fantastic. Nice plane with amenities. It was far better than our return flight on Air Canada."
Cons: "My return on Air Canada."
Pros: "The perfect assistance. We are very grateful, many thanks to the man who helped us in all we needed."
Pros: "I slept for about 5 hours. More so than most flights. Flight crew was reasonable."
Cons: "Being constantly bumped. Food ok. When an airline stops having a policy of inflicting suffering in order to get me to pay more, well, I will give a higher rating."
Cons: "They change the gate for transfer last minute"
Pros: "the bathrooms - so many and downstairs. smooth flight. plane seat layout - 2-3-2"
Cons: "meals were served at odd time but were good. passenger behind me was upset when my chair was leaned back. an extra charge for seat assignment. 30 minutes on the tarmack before take off"
Pros: "GREAT BEER EXCELLENT AIRLINE!"
Cons: "First leg of our flight was delayed, second flight departed before we landed."
Pros: "Flight was fine. Entertainment selections were good. Food was ok but better than any American flights in recent memory."
Cons: "Staff was courteous but not as service oriented as my initial flight to Munich the week prior which is the only reason for 3 stars. Not as friendly, fewer stops with drink cart and other refreshments"
Pros: "Handling crew was great . Seat was comfortable!!! Meal was very good and tasty"
Pros: "Flight crew was decent."
Cons: "The flight was late in departing and then rerouted from Frankfurt to Manchester causing many passengers to loose connection. The reasongiven was a crew scheduling issue. Compensation upon arrival at Frankfurt was nil unless you asked and if you did you got an insulting 7 euros which barely even paid for coffee. No apology to people given just a "business as usual, it is your problem attitude". At arrival in Frankfurt there was a pass the buck attitude where any questions of connecting flights, and reroutes was forwarded to a Lufthansa counter that was NOT manned by anyone. Very frustrated."
Pros: "I like to fly LH on the BOS to FRA route as they are the only carrier to fly this route nonstop. Usually the service is quite good. The crew is attentive, offers water or juice repeatedly, gives you a warm moist handcloth before the mealservice to clean your hands. Check-in in FRa can be tedious becaiuse of long lines."
Cons: "LH experienced several strikes in the last two years or so. Once I had to stay an extra day, this time I had to cut a family visit a day short. While they handled the rebooking in both cases quite efficiently, not everyone might have the flexibility to change days so easily. It is also disappointing when one has to give up on a planned activity to make it back home on time. Movie selection could be updated and I miss having an actual newspaper or magazine to read on the long flight. Will have to pack my own oin the future."
Pros: "Restrooms on lower level a first for us. No waiting or lines In aisles . Entertainment selection decent."
Cons: "Reclining in seats not adequate for sleeping; very difficult to be comfortable."
Cons: "I AM A HANDICAPPED CUSTOMER. MY FIRST FLIGHT FROM BOLOGNA TO FRANKFORT WAS FINE. NO PROBLEMS. WHEN WE LANDED IN FRANKFORT THEY WOULD NOT LET ME OFF THE PLANE SINCE THERE WAS AN ERROR HAVING A WHEELCHAIR AND A LIFT TO MEET THE PLANE. I SAT ON THE PLANE FOR 45 MINUTES BEFORE THE ISSUE WAS RESOLVED. I GOT TO THE TERMINAL AND WE WATCHED AS THE PILOT CLOSED THE DOORS OF OUR CONNECTING FLIGHT 35 MINUTES PRIOR TO TAKE OFF. NEEDLESS TO SAY WE MISSED THAT FLIGHT. WE WERE BOOKED ON A LATER FLIGHT WITH UNITED. THIS CREATED MORE PROBLEMS THAN I HAVE SPACE TO WRITE. I AM 70 YEARS OLD AND HANDICAPPED. YOUR INCOMPETENCE CAUSED MY WIFE AND I NUMEROUS PROBLEMS I WILL NEVER FLY YOUR AIRLINE AGAIN. I KNOW THIS WILL FALL ON DEAF EARS. I WOULD APPRECIATE A RESPONSE."
Pros: "Lufthansa is the airline for long-distance travel!"
Cons: "Everything was great. On our flight over the pond, and back, the food was great it was comfortable, and the airplane had the best in technology."
Pros: "The Premium Economy seats were significantly better than Economy seats. The crew was very nice."
Cons: "The movie choices were not very good. Very few current movies."
Pros: "The crew members were fantastic. They brought out water and juice every hour. The seats were comfortable. There was plenty of legroom. The entertainment centers worked well. We were given fresh headphones with ear covers to use on the flight. The plane was clean. The bathroom was clean."
Pros: "Everything about the flight was very nice except for the exceptionally tiny and narrow seats."
Cons: "Tiny, narrow seats."
Pros: "Crew was fine. Food was ok."
Cons: "Delay, twice - before we boarded and then again after we taxied."
Pros: "A delay on our first leg (from Marseille to Munich) meant we missed our flight connection to SFO. Ok, these things happen. Lufthansa customer service in Munich was excellent--courteous and informative. We did not have to negotiate for lodging and other amenities while we waited for the next day's flight. Lufthansa provided for us with grace, including hotel, dinner, breakfast and the shuttle to and from the airport. The accommodations were excellent and we adjusted to our new departure time in comfort."
Cons: "Flight was canceled. They packed us on another one 3 hours later. Crying babies, bad food and uncomfortable, squishy seats made the flight unpleasant."
Pros: "Flight departed 30 minutes late (due to a delay with the inbound flight)but a short flight time enabled the delay to be recovered and we landed in FRA on time. A very long taxi (30 minutes) made connection time for my next flight to be very tight."
Cons: "Why do LH insist on serving the 2nd meal/beverage service in economy class until 50 minutes before the flight lands? I suspect they would argue it allows passengers to have greater rest however in Y class the passengers are awake long before......could I suggest serving the snack earlier as it prevents a very rushed service as trays are collected and cabin secured very near to the actual landing?"
Cons: "Seats were so uncomfortable!but love the direct flight eben though it was almost 2 hrs late"
Cons: "Not enough space. Tv was glitchy. Seat uncomfortable."
Pros: "The crew was very nice and helpful"
Cons: "I got charged for bags from Fort Lauderdale to Toronto than Toronto to Halifax"
Cons: "On the choice of audio entertainment, it uses Stingray which, just like radio broadcast for each category with no choice of album for personal preference, kind of disappointed. I like the previous menu with album choices."
Pros: "Very good service"
Cons: "Rough air"
Pros: "New plane in the excellent condition. Leg room in economy not bad. Crew friendly and efficient. Boarding worked well."
Cons: "The main meal was pretty dreadful. Grilled chicken with what I think was mashed potato, but it was difficult to be sure. Watery and tasteless. Accompanied bizarrely by a tomato sauce (which did taste of something). Hard to identify the ethnicity."
Pros: "Lots of legroom. Great free movies."
Cons: "No free snacks. You had to pay for headphones."
Pros: "Boarding very fast"
Cons: "Very small plane. No snacks offered."
Cons: "I fly 5+ times a year and I always have to take Air Canada. It isn't by choice. There is ALWAYS a delay or something is broken or the inbound plan had an issue etc. It could be a lot worse but it could be a hell of a lot better."
Pros: "The steward on the plane was friendly, funny and accommodating to all. He took time to engage some young children before takeoff. Took into consideration who was travelling together and left a positive impression! Plane boarded early and was loaded and ready to roll AHEAD of scheduled take off time."
Cons: "Extremely cold on the plane"
Pros: "The entire boarding process, takeoff, staff were all good."
Cons: "The entertainment system went down mid flight and I was unable to finish watching a show. Not happy about this."
Pros: "Finding my luggage and sending it to me was the best part of this flight."
Cons: "Weather was the issue in Toronto on December 29, 2017. However, We're in Canada, Toronto specifically and we've dealt with weather like this NUMEROUS times. For Air Canada to cancel flights 2 times in a row without any further communications with any of us... To tell us when we'd be rebooked, how, etc. is horrible. I work in the transportation industry which is American based and we can handle this much better than Air Canada. Awful... Wendell/Gate Agent said he couldn't rebook my flight until the 31st, but when I got home I called air Canada and she was able to rebook me on the 30th with no issues. Nonsense. Wendell didn't care, he was tired, yawned in our faces like it was acceptable. Awful service. I'm flying with Air Canada on my way from India in the next couple of weeks I hope I get better service. Otherwise, completion will be my only option."
Cons: "The fact air canada booted me and my year and a half year old off the plane. They gave me no compensation for the fact that they did this. So not impressed I never made it to Montreal"
Pros: "No food given. Flight was delayed on the way there because a crew member called in sick -- making me miss part of my work conference. No entertainment on the way back to NL."
Cons: "Would have preferred Westjet but they do not offer a flight from NL to PEI."
Pros: "Quick easy flight. Everything went smoothly."
Pros: "There were no issues on this flight. My screen worked and the flight was ok."
Pros: "No wasted time, they load you up and get you where you want to be."
Cons: "Be sure to gate check anything larger than a small backpack or purse. There is little room on board for carry-on's"
Cons: "Delayed, missed connection"
Pros: "This was a boring flight which is a good thing, no drama, no mechanical problems, no weather problems. More leg room than an overseas flight."
Cons: "There was some confusion during boarding."
Pros: "Boarding was very well-organised ands clearly explained."
Cons: "USB socket broken and non-functioning. Plastic fork snapped and shed tines. A truly ghastly movie selection."
Pros: "The employees were friendly and professional."
Cons: "The plane was extremely cold, more so than any other I've been on. It made it hard to get comfortable."
Pros: "Nothing other than the staff is nice."
Cons: "Nothing stands out about this flight."
Cons: "See above. I didn't fly as I had scheduled."
Cons: "Nothing stands out"
Cons: "Booked 2+ months in advance and didn't get a flight on Easter weekend"
Pros: "Great fast flight"
Cons: "flight was cancelled and I was offered a flight through Montreal with Long connections so I cancelled and flew the next day again through Montreal but with better connections"
Cons: "Entertainment system is outdated and not functional"
Pros: "Once we got underway it was fine."
Cons: "6 hrs delay! The flight delays were mostly unannounced and we were sent from gate to gate multiple times without explanation of what was happening. We arrived at 3am."
Pros: "Delayed and still on time overall great experience"
Pros: "The crew was friendly and helpful."
Cons: "My tv screen was not working, so I had no entertainment for the ride."
Cons: "From Toronto to London the price they charge is about the same as I pay from Toronto to Dubai using emirate or ettihad which is twice the distance. Toronto to London is a busy route so why charge such a high fare? Food. Be prepared for food that comes straight out of a cafeteria's frozen items. Entertainment. Slightly better than Turkish airline's which isn't an achievement by any means. Old aircrafts which don't have air vents. They really don't offer anything to you except charge you a lot for the busiest routes in the world. Try other airlines."
Pros: "I really like how friendly the flight staff was. The women and men were always smiling and courteous! They loaded the plane quickly and easily all while being helpful and smiling. On my flight from Moncton to Montreal I needed several vomit bags just in case some of my cousins wedding drinks wanted to come up. The stewardess quickly grabbed several for me and was very kind. Luckily nothing came up and I felt great at the end of the flight!"
Cons: "I don't fly as often as used to, but I've noticed that flight services have definitely gone down hill. Flying Air Canada was refreshing, so I don't have anything negative to say except I really wish I'd won tickets for my family and I back to Canada on Air Canada, hahaha!"
Pros: "Personnel were friendly aircraft was clean"
Pros: "Leg room was better than most airlines as was the food and entertainment choices."
Pros: "The breakfast and the empty seat in the middle section, making more comfortable."
Cons: "The "Monty" chicken wrap was cold, and older plane in which you were charged 10$ for iPad rental."
Cons: "Our entertainment system was broken."
Cons: "Flight was 1 hour late departing."
Pros: "Space between seats in economy class"
Pros: "Comfortable flight and attentive crew."
Cons: "Other than delays and gate changes, flight was fine."
Pros: "No issues."
Cons: "Everything was cool."
Cons: "My tv didn't work"
Cons: "The plane was on the edge of departure when I rushed aboard. The server waiting at boarding had a patronizing attitude. As if to say, "Why are you late?""
Pros: "The fact that I could charge my i phone..."
Cons: "The lax attitude to service and customer satisfaction there was a problem with the entertainment system, took over an hour to get attention... But no positive resolution..."
Pros: "Flights on time and cabin crew pleasant."
Cons: "Where do I begin? I flew round trip SFO to Glasgow via Toronto , a route I do frequently. Usually use British Airways, but tried AC this time. Very unimpressed! Transatlantic portion of journey worse, food and entertainment awful!"
Pros: "Helpful and friendly crew. Good food. Smooth flight."
Cons: "No seatback screens. Hire charge for iPads to access entertainment. Can use own iPad but need Air Canada app to make full use of entertainment (which would have been useful information to communicate BEFORE the flight, since there is no way to download app once on board!)."
Cons: "seats to close together very uncomfortable"