Hour late but understandable under the conditions. Taoyuan airport could have clearer signs language wise and more staff to help direct people.
Delayed. Not a full flight and whole rows left open with the paid seating. Food was ok. My beef meal only had one cube of beef the rest carrot cubes. Entertainment on personal device but didn’t know about it until the flight was almost done.
We are glad to have used China Airlines for our trip. Continue the good service! Thank you!
The flight was uneventful and the crew was kind and professional. Really appreciate the option to order a vegan meal for the flight!
I love my Delta crew, they were so welcoming and helpful.
Overall was a lovely experience. The crew were kind and courteous throughout the entire flight.
Sat next to a woman who had her period. Blood was on her seat and on the arm rest between us. I ended up having period blood on my jacket and shoes. Very gross!
Better organization of boarding procedures. Terrible leadership guiding people to gates.
China Airlines crews are very excellent doing their job. Very friendly and hardworking. I will always choose China Airlines over and over. Thank you all for making my flight comfortable. God bless to all the staff. :)
Most relaxing long distance flight I have been on. And I have flown on many.
Leg room wasn't that great. Other than that it was a good flight
Close to excellent. The only problem is when I try to charge my phone on the USB in front of my seat, the battery level is decreasing rather than increasing. Why?
The lead business class attendant was excellent. Made a point of greeting you and knowing your name by the time you leave.
If my return flight was not so much better, I would have given an excellent review.
A lot of things Never flying with this airline again Had an emergency landing
They downgraded me from premium economy to regular economy and me had 2 major lay over and had to have an emergency landing due to engine failure mid flight Don’t use them worst experience I have ever had still dealing with the trauma
My connecting flight was canceled or never existed. My stopover went from 1 hour and a half to 10 hours. It was a long day that I wasn't prepared for and it would have been nice to know that ahead of time. Cathay is great though. Great staff, entertainment and food.
The only problem was my connecting flight to Chiang Mai on Hong Kong express that I booked through Cathay Pacific was canceled and I was never told about it. I was rescheduled on a flight 10 hours later. Very long day at rgr airport in Hing Kong after a 13 hour flight but that's OK, I understand things change but I think I should have been told. I would have prepared myself for a long wait. Great flights all around though. Thank you
Overall pretty good experience. It would be nice to have caught the attendants even they were flying down the aisle with snacks, and if they could cater to multiple dietary restrictions (bland and no lactose. The customer service chat is a bad experience), but otherwise no complaints.
I am Vegetarian also has Gluten free food. However they gave me chicken and fish which is gluten free, but i am a vegetrain and i requested crew Hindu meal vegetarian, they said they will come back. .but they never showed up even i asked 2nd time. They could have compensate. I also request airline industry to have another option Gluten Free for Vegetarin people as well. Because Vegetarin people will have gluen issue...
The food quality sucks. One must starve if they do not eat flesh Or wheat based products Some variety would be expected. The trivial amount of snacks and or food is inhumane
We Left Calgary 1/2 hour late and that made for a tight connection in Denver. After arriving everything was done to help us make our connection. That was a great effort. Thank You United
Efficient all round, very good crew. Short flight so the food, of course, was just snacks
Overall, it was good. I was seating next to a wonderful lady and did not notice how time flew. Thanks
My flight was delayed about 1 1/2 hours in Chicago, but other then that it was a good flight.
The experience was great, the crew was very polite and hospitable. I will definitely make if my go to airlines.
It was all good flight was on time, service was good I enjoyed a few movies and everything was smooth
Efficient, calm when things were delayed and kept us regularly informed of what was happening.
Airbus plane, nice and polite staff, entertainment even as it was a short flight.
Very nice and clean plane. Transit time between flights was tight though
Was not sent a link to check in online. Tried to check in online using website. Site didn’t work. Called support line, was told it often didn’t work. Went to counter at airport to check bags and get boarding passes. Had to stand in a lineup. They were unable to tell me how much to pay. Had to take a paper to another counter, took a long time to be told what I owed. I fondly remember the days of checking in online, getting my boarding pass digitally, paying for my luggage on line, scanning my passport at the airport to get my luggage tags, and putting my luggage on the conveyor. Easy peasy. Air Canada has really taken a step back in time, and made what was an easy check in experience to one that seemed unduly long and frustrating.
Flight issues, landing in Van rough. Attendant on flight to Vancouver was excellent. Delays in Edmonton not your fault but was frustrating
Really out of Air Canada's control due to long delay because of mechanical issues. While doing their best, disappointed by their assumption that all passengers have smart phones. Should have communicated food voucher availability at gate area. Late arrival cost me an extra $51 because public transit was not available, Otherwise, feel Air Canada did their best dealing with their challenges. Will likely continue using them in the future.
They canceled my flight, I had to rent a car, drive 14 hours. They tell to go on line for a refund, but only offer $24 for a $210 flight and you can’t get hold of anybody by phone and no help from staff at the airport.
I wish to travel with Air Canada for my next trip
They were very attentive, polite, professional and great customer service skills.
Business class was not worth the extra charge. Overpriced for slightly larger seat. Nothing special. Small older plane.
Bad experience flying with air Canada . Seats not comfortable . Checked bag was delayed and was bought home next day by airport employee. Had to buy toiletries since bag was delayed . No compensation was even suggested . Will not fly air canada again
Pros: The airplane was new and had in-flight entertainment (tablet behind seats) with new movies instead of watching on personal devices. Cons: the flight time was changed without informing us. When I booked the flight, the time was 13:30pm (also in the email confirmation). However, when I reached the airport, the time was conveniently changed to 14:55pm. When I asked at the counter, they said the flight always took off at this time. The booking was made by Air Canada, but the flight was operated by United.
No issues other than paying twice for my seat selection.
