Destroyed my suitcase. Tired of talking about it. Cancelling my unite mileage plus account.
The crew was great. Very friendly and responsive. The plane was old, small and tight. We ran out of overhead space and I had to check. Middle seat was particularly tight.
Flight delayed for more than 16 hrs and no effort was spent to provide an alternate
Given I (and I’m assuming most people) have both carry in and a personal item included in their fare, I find it very unfair that on neither of my flights I was able to use the overhead for my small backpack because they were completely rammed with luggage, people personal items, jackets, hats and other items. So the only item I brought in had to be stuffed under my seat while they had their leg room and sat comfortable with all of their items in the overhead. This has to stop because I was uncomfortable on both flights when I only had one smaller item that could not be checked due to its contents (medication etc). Plenty of people could have checked theirs but chose not to and then took up the space allotment for 2 people.
From pre boarding to flight attendant, crew and baggage handler, excellent. Didn’t lost my luggage like West jet.
The Sears in the 800s are not too good perfect Airbus why cant the new 737 fix that
The experience was great, the crew was very polite and hospitable. I will definitely make if my go to airlines.
The control panel for the seat back screen did not work at all after takeoff.
The crew was nice but the people going to Orange County are so entitled. Everyone thinks everything is suppose for be perfect for them. Tough crowd.
How they treated my luggage was horrible. And foods are not edible… Flight attendants were not listening my request. Etc
Plane was one hour late. Hardly any space for our carry-ons. Stressful to catch connections.
I like the wider seats, Plus lots of legroom, Lacking entertainment, no tv or screen to play with
8 hrs. Of waiting instead of couple of hours..the only good thing I'm still able to go to my destination...
When flying premium on a two our flight a light lunch would have been nice considering the price you pay. A Kit Kat bar and bag of chips is rather cheap service.
The keg from Edmonton to Toronto My wife found it very cold. Other than that great flight.
We were happy with our experience. The price for tickets was much less than Delta and we actually took off and landed a little ahead of scheduled times.
Friendly helpful crew but that did not make up for cramped, uncomfortable seating. Anyone over 5.5 feet and 150lbs is going to feel crammed into the tiny space they have allotted for seating unless you are a special rewards customer, then you get the properly human size seats. With the outrageous price of flying these days, even in economy, the very least they can do is provide you with a comfortable seating experience. Especially since if there is any kind of delay on the ground you're likely to be stuck there even longer than your scheduled flight time.
Flight itself good .Landing at terminal3 and connections to terminal1,it is connections nightmare,specially for disable person
Our recent flight from edmontown to kahalui was excellent. The service staff was very friendly, knowledgeable, funny and attentive. Thanks to all involved that made or travel such a pleasant experience and we hope to fly with west jet again soon
It could have snacks to purchase as what was stated in the card with flights over 1.5 hours
Everything was great except that I wasn’t issued a boarding pass for the second flight so they would not let me into customs until I had said boarding pass. Luckily a gate attendant from another Air Canada flight was able to print one for me so I could go through.
gave me complimentary food as the flight was not full and was attentive to my needs
The staff were helpful with good relationships at all levels.- check in,in flight. BUT 1. The food provided was OK but inadequate supply. 2.in selecting my seat during the preboarding check in,I requested Change of seat which I did BUT without advice was charge $$ for this change!!
Boarded late then sat on the Tarmac for 90 minutes for no reason
The plane was almost an hour delayed and then once we were on board, they said that captain didn’t have enough hours left in his day to fly us so they had to find another captain. Surely that could’ve been figured out out in advance. Incredibly frustrating because I missed my connection in Toronto, and it has a result missed the first day of my conference in Charlotte, North Carolina.
Delayed on tarmac and missed next Air Canada flight by few minutes. Theh should have waited for me.
Terrible… Luggage’s missing for 5-days. Not expedited despite notifying them that insulin and ozempic were in bags and required refrigeration. I’m extremely disappointed. Meds were useless upon delivery as ice pack had dissolved and meds were warm and not useable because their efficacy and potency are now questionable . I’m so disappointed and expecting a full refund for the checked in bags.
Flight issues, landing in Van rough. Attendant on flight to Vancouver was excellent. Delays in Edmonton not your fault but was frustrating
Bad experience flying with air Canada . Seats not comfortable . Checked bag was delayed and was bought home next day by airport employee. Had to buy toiletries since bag was delayed . No compensation was even suggested . Will not fly air canada again
I fly all the time for work & am used to seeing "XYZ flight facilitated by XYZ airlines" (or similar) and it's never been an issue. This flight from Edmonton to DFW through Denver was very early - 6 am, international, so at the airport by 3am. The flight was booked on Kayak through Air Canada and the actual flight was supposed to be on United. I didn't receive anything from Air Canada prior to the flight, other than to check in via United app when I tried to find my flight on Air Canada app. The day of, we were all on the plane at 5:45 am, when the pilot came out to let us know that the engine had been leaking for some time, and we were now going to have to deplane and wait for the mechanic to arrive and evaluate. So, we did. Why the flight wasn't cancelled at that point I don't know. After about an hour, sure enough - cancelled, however at that point, it's late already to try and get onto a flight out of Edmonton (YEG) on a weekend, esp. since post-COVID it doesn't seem that YEG has fully recovered in terms of flights and airline availability. Trying to get back to DFW took me the rest of the weekend from Sat am at 6 to Sunday pm - late, included renting a car on my own dime and driving to Calgary (YYC) which has more flight availability, as well as another night's hotel also on my own dime. I found some help on the United app - the chat personnel did try to help find some way home. When I called Air Canada after I couldn't get a flight through United - they were quite rude and short on the phone, letting me know that it was my problem (and United's) not theirs. Since Air Canada booked the ticket and took my money I would expect that if nothing else they would try to be of some help. I am so disappointed in Air Canada and their customer service, btw - my follow-up email to them for some type of resolution or acknowledgement was acknowledged by the system as having been received but as of this point - 5 days later - no response.
