Cons: "My flight was late arriving in Toronto no fault of mine then the aircanada security took over an hour to get through then they had been paging me and were rude when I finally made it to the plane again not my fault. Did not deserve the attitude!!!"
Pros: "Boarding in Frankfurt was pretty good as all zones had their own gates- somethinh I am missing at YYZ."
Cons: "Legroom is getting tighter and tighter in the Economy class and meals are getting smaller and smaller as the trays are apperaing bigger and bigger..."
Pros: "Surprised with an upgrade to premium economy. Food and service was good. Entertainment system was good and worked well."
Cons: "Some folks should not be allowed on airplanes...for some reason this flight had more than its fair share of ignorant, slovenly passengers."
Pros: "Great service, great food, nice new plane. Flight attendants super attentive to allergies."
Pros: "Love the pods."
Cons: "Food not quite as good as the trip out. Steak was over done."
Pros: "The trip was a smooth and on time."
Cons: "The lack of finesse and discretion among the crew. The food quality was poor."
Pros: "In flight attendance was excellent and we were nearly overfed with plenty of drinks, snacks and meals. It was nice to see both young and elderly ladies as air hostess. This is a strong statement in non discrimination on Account of age in employment. To see a red Indian lady among them was very refreshing."
Cons: "Dimming of the windows was not user friendly and we had to put up with bright reflected lights from clouds. On ground both in Calgary and Vancouver the wheel chair attendance was not at the same level as in Frankfurt where it had been given with paramedic competence."
Pros: "only The crew inside the airplane and the airoplane"
Cons: "Every one in Lufthansa are so rude expect the crew"
Cons: "AC was late causing a missed connection to YXE. They were unable to rebook us to Saskatoon for two or three days! They offered standby or Edmonton as our only options. We flew to Edmontonand then drove 6 hours in order to get home for work with no sleep. Unimpressed."
Pros: "Great crew"
Pros: "Significant improvement in service - on the ground and the plane. The Air Canada lounge is very good - clean with excellent catering."
Cons: "Clean washrooms. Stewardesses very helpful. Good food."
Pros: "the chairs was comfortable , staff was friendly and service in general was good"
Cons: "Food was not good"
Cons: "very inefficient boarding. Also had trouble booking seats in the 24 hours before the flight."
Cons: "This was a terrible flight. We were delayed and rerouted to Toronto but not given enough information. We spent an average for an hour waiting for take off each time."
Pros: "Movie selection was great! Thank you for having a vegetarian food option."
Pros: "I can't fault Air Canada Cabin crew - they are absolutely wonderful. I had a situation with a woman who decided she wanted to take my window seat and the cabin crew was amazing with how they handled the situation. They are always so friendly, attentive."
Cons: "Boarding at Frankfurt airport was God Awful. The supervisor there was so rude to people, treating us all like cattle. The boarding process was unorganized, confusing, we were getting conflicting instructions from staff and then verbally abused by the supervisor there."
Pros: "Very nice and attentive on board crew Acceptable space and seat comfort in regular economy New and well working entertainment system"
Cons: "Boarding process was poorly organized, crew started the passport checks too late and caused delays on the boarding since people were still stuck in the passport lineups when their zone was boarding. All my documents were re-checked despite a "doc ok" stamp from the first go."
Pros: "The flight got me to my destination."
Cons: "Cramped seating."
Pros: "Good movies, ok food"
Cons: "Pathetic legroom, sickeningly uncomfortable"
Pros: "Great films and entertainment."
Cons: "Crew could be more pleasant."
Pros: "Food ..the air hostess had a fake smile"
Cons: "The staff is old school and very hard on single travelers who are not white Very rude when I asked some questions ,,.. They seem to think low bout the bout their Indian customers .. They need to be educated some of the Indians can be law abiding and decent people who Can be citiEns of Europe or the US Their thinkng is very racial or prehistoric Only reason I didn't make a scene of it is because I was jet lagged Be careful next time or just don't give me a ticket !!"
Pros: "Comfortable, nice new plane. As best as you can expect for a long flight in a small space."
Cons: "The dinner wrap was not great. The tea was undrinkable. Delay due to de-icing."
Cons: "I was unable to get a seat at check-in. The flight was overbooked and I had to spend 2 hours arguing with the attendant to get a seat. The attendant finally started arguing with me. Very unprofessional and unacceptable service..."
Pros: "I arrived safely!"
Cons: "This was an AIR CANADA operated flight. Considerably less comfortable than the 3 LH operated legs of my recent trip to Kenya."
Cons: "AirCanada did not tell me that I needed a transit visa for Canada. So I couldn't board the flight. They also refused to reroute me or refund the ticket. They were not sympathetic or helpful."
Cons: "See above"
Cons: "Seating - I had to ask for a different seat as I am a tall large man who does not like to sit in the middle. Seating was changed upon request."
Pros: "Excellent service throughout the flight"
Cons: "I had my checked baggage held up in Calgary for one day. Then on the way back it was held up again in Calgary. This time it took 6 days,and no one could tell me where it was. It will be my first and last Air Canada flight."
Pros: "Flight attendants were friendly and considerate. Food was satisfactory and timed appropriately. Entertainment device worked and offered adequate variety. The aircraft itself was clean and comfortable. It was not overly air-conditioned as aircraft tend to be."
Cons: "Boarding was slow and confusing: verbal instructions conflicted with posted signs, and it was hard to choose the right lines. Arrival in Canada was a nightmare! Customs and security were confusing, inefficient, and staffed by people who had little patience. There was much yelling and running around., there appeared to be little sympathy or concern for the dozens of passengers who were attempting to make connecting flights, and it was ridiculous to announce that security closed at 9p.m. .when there were planes on the runway awaiting connecting passengers and people with boarding passes who were not allowed to catch their flights."
Pros: "Staff were very nice"
Cons: "2 out of 4 of my meals were incorrect. I had asked for vegan meals and 2 of them were clearly not vegan."
Pros: "Nice and professional crew."
Cons: "Customer service not very helpful. My luggage did not make connecting flight and was late arriving to destination. There was not any sense of urgency in getting my luggage to me quickly. I had to call several times for results. I did not have my luggage for more than 24 hours and nothing was done to compensate me in having to purchase basic necessities such as hygienic items."
Pros: "The flight attendants were kind and helpful!"
Cons: "This was the last leg of a 24 hour journey from Venice to Seattle for my sister and me. After having a 3 1/2 hour layover, our plane was supposed to leave at 6:30 PM and kept getting delayed. One of the biggest frustrations was the lack of communication by the staff! We could see them at the counter where our gate was but no one would come out and talk to us! Our plane finally got off the ground at 8:30 PM!"
Pros: "the whole process was great. staff at the airport and in flight were all friendly and helpful."
Pros: "nice, helpful staff relatively organised boarding"
Cons: "very little selection in movies tight quarters food tasted old and was little: shredded carrots as salad and probably best part of meal"
Cons: "need more room in economy class."
Pros: "Plane are amazing! Enough room for each person and service was amazing, both at the checkin gate and on the plane."
Pros: "Great flight crew, amazing plane, nice food and drinks, entertainment system, and pillows + blankets offered! A+"
Pros: "Nice crew,moving all the time, food was good."
Cons: "A little bit colder than I expected."
Pros: "The flight itself was excellent, no comments there. The head stewardess was a bit stressed and bossy (not only to the passengers, but her staff too) but the other crew members made up for that with their excellent, professional attitude."
Cons: "Calgary Airport was DREADFUL!!!! The long lineups for Customs & Immigration actually caused me to miss my next flight, even though the Frankfurt flight was early and I had over 90 minutes between flights. Several passengers were expressing concerns about missing their connection, but the staff just shrugged and made everybody wait in line without even trying to organize matters. I spent well over an hour waiting for my passport to be stamped and when I finally got through and tried to locate my suitcase (which was MIA), my next flight was closed. At least my suitcase will be delivered to our home, which is a slight relief."
Pros: "frankfort to Toronto was Lufthansa. Excellent."
Pros: "Great choice of movies. Crew came around on a regular basis with water and juice, plus 2 meals and a snack. The Crew was very professional and kind."
Cons: "They didnt board by area or rows for ecomon it was a mess on the plane with people from different sections trying to find overhead bin space and get by each other in the aisle. When the person in front of me tilted her seat it was inches from my face, not a good feeling. The leg room was adequate. The Boeing 737 is a nice aircraft."
Pros: "My 1st flight w/Air Canada. Everything ran smoothly. I did not use the entertainment."
Cons: "If you what to reserve your seat you pay....in an intercontinental fly is unacceptable! I prefer air France, Alitalia, delta, that offered best services wit out ostracized charge costs."
Pros: "The crew was very nice"
Cons: "Food was bad."
Cons: "I didn't get opportunity to upgrade to economy plus or confirm aisle seat ."
Cons: "Too hot in the plane"
Pros: "I sat in an exit seat so I had plenty of leg room. The flight was quick. The food was delicious. The service was excellent. The attendant smiled and was endearing."
Cons: "Roug landing but no other complaints."
No snacks given while waiting for food after 3 hour delay and traveling all day. We had business class Everything else was good
For an international flight back to the US. I think it went perfect, arrived on time, had a meal after take off and before arrival. Thank you.
Cons: "Hire better competent people"
Pros: "Well, I received an upgrade because of overcrowding, so I was thrilled! The seats were extremely comfortable."
Cons: "Border process was quite hectic. The line up area was too far from the gate agent and there were lots of people in-between."
Pros: "Everything was great"
Cons: "Nice trip"
Cons: "Crew was rude. The premium plus cabin was not worth the extra cost. No real change in service just a little more room."
Cons: "More food for the second meal. Some deserts would be nice."
Pros: "The seats were very comfortable"
Cons: "The crew were not very organized or friendly. The food was very mediocre"
Pros: "787 is a nice plane. I also like getting miles since I accumulate most miles with United. Not much else to boast about."
Cons: "The outbound plane from Newark to Frankfurt was late by 1.5 hr because United could not figure out how to bring the plane (that was sitting in the middle of the airfield to the gate and then they realized that they need get catering supplies to feed the passengers and we were waiting for that too. The inbound flight from Frankfurt to Newark was late by 1.45 hours since they were fixing a computer problem on board. The flight was totally over air-conditioned and when I asked to bring an extra blanket for me the flight attendant started lecturing me that I was wearing shorts and a polo shirt (in the 86F heat at FRA and EWR it was ok!) and that she had no blankets. The second flight attendant who for some reason came 2 miins after the first one apologized for the attitude of his female colleague and immediately brought me an extra blanket."
Pros: "Plenty of food and snacks, but the food was just ok."
Cons: "Took about 45 minutes after the doors were closed to finally take off. Busy runway I guess."
Pros: "The crew was excellent and I was comfortable during the flight."
Cons: "Touch screen could be a bit better. Sometimes I had to press to hard that I feel can bother a passenger that is in the seat in front of me."
Cons: "Entertainment system broken. Ground personnel obviously not informed by crew. I have the impression everybody at UA has stopped caring."
Pros: "The food was remarkably good for a US airline. The wine was good as well. I found enough video material to entertain me throughout the long flight, although I would have liked a decent classical music program."
Cons: "I had to ask for a pillow and when I did not take the blanket becaue it was comfortable I had made a mistake. It was VERY chilly in the last third of the flight and there was no way to locate personnel, or even a call button in the darkened plane to ask for one.Finally I climbed up on my seat (short people cannot reach the overhead bins on this plane) to get my coat out of the overhead bin and passed the last hours bundled up in that. While water was passed out frequently, collecting cups and bottles, not to mention the remnants of the snack or meals was not high on the priority list and eventually we were sitting in a trash pile. Bravo for having luggage available as soon as we got through customs!"
Cons: "Real pain trying to switch planes in Frankfurt. Kept being sent to different areas of Airport. Lufthansa employee's didn't know where we were to go. Would have been nice to have been escorted to where we had to go."
Pros: "The bathroom sign that shows if it is busy without going there"
Cons: "2 hr layover-got off plane and walked to new terminal-went through carry on bag and person security scans and checks. At the gate 30 mins before flight, boarding started. Directed to go to 1of3 stand up desks located in the open away from the gate and boarding lines. Desks were attended by one United employee each. All 3 of us;wife, husband, child passports, boarding passes were checked, and then we were told to get in line to board the plane. About one minute after getting in line, wife name was called over the boarding desk loud speaker to see the boarding desk attendant. At the boarding desk, the boarding desk attendant instructed wife to go back to one of the open area desks to have documents checked again. The attendant then instructed wife that her and her bag would need to go through a secondary search before wife would be alloyed to board the plane. Wife was then accompanied by open area desk attendant and walked down terminal 8 gates to private type room where personnel quickly checked contents of single carry on bag focusing on phone and computer. Wife then directed to go ahead and go back to gate to board plane. Wife quickly walked to gate and met husband and child to present passports and boarding passes. At this time the wife and child began being verbally rushed by a male united employee to hurry up down the pedway, and told the plane needed to leave so hurry up. Needless so say wife, husband and child were the few last guests to be seated. Well, when trying to get seated, all the overhead space had been taken in the area around the assigned seats. When husband briefly described the secondary search situation and thus the current predicament with no space in the overhead for carry on, the attendant asked husband to follow attendant to front of plane with your bag in order to stow there. After speaking with some other attendants, space was made available in an overhead compartment near wife, husband and child seat. ***Please be aware when flying united.... While waiting in the boarding line after multiple security checks where you and your carryon have been scanned and more than one document check has been done, you may to be asked to take a walk to go through yet another bag check, and then be rushed to board a plane that needs to leave, and then find no room for your carry on, and then be asked to put your carry on in a remote location and deal with getting to it and back to your seat for the next 11 hrs if you want to access the contents of your carry on."
Pros: "They got us to destination almost on time."
Cons: "The seats on this 777 are inconvenient, the food was plain horrible, and the crew didn't care about anything. This is a third world airline experience."
Cons: "I didn't like that I couldn't select our seats ahead of time because this flight was a code share with United. Also, the United gate agents gave me the impression they didn't know what they were doing or what was going on. There was a security check and one agent checked our passports and then sent us to another who said we didn't need to go to her, but to the counter. At the counter, the agent said she didn't need us there. When I asked questions, she didn't answer my questions, but instead answered questions that I hadn't asked. For example, I asked to check our seat assignments to make sure that we were together, and the first response was that the flight was oversold but they were trying to keep families together. Not what I asked, and immediately caused me to worry that our family would not be seated together. I had to persist several times to get the gate agent to verify that we were assigned seats together, which had been the case all along. Why the needless confusion and anxiety? I don't think she did a good job of listening to me."
Pros: "The flight attendants were very friendly and the food was excellent. I was provided with plenty of snacks and drinks and I felt like I never went without!"
Cons: "I could’ve used more direction once we landed on where to go and what to do."
Cons: "To whom it may concern I had booked flight from Casablanca to Chicago via Frankfurt , on May 6th , by Lufthansa, two hours before the flight , at the counter in CMN , they notified me , that the flight , is over booked , and I can’t catch this flight , and they offered me different difficult options, , till the flight boarded , they offered me one of the most inconvenient flights , and reward me some amount , in this case : I missed my flight which accordingly , lose my appointment , and lose my business. I frustrated with this decision at late hours . I asked full consideration of all the difficulty situation and the turbles they put me ."
Cons: "It did not register my touch very well. It was hard to navigate through the movies as the scroll interface didn't work smoothly. The whole system needs to be updated, including the hardware."
Pros: "Good Movie Selection, food was descent, no screaming children,"
Cons: "Layover in Frankfurt too long; Unable to sleep on flight, nearby windows were open creating too much light, seating a bit too close to relax."
Pros: "The food was really good and the service was good."
Cons: "The TVs didn't work. The one in my seat did not work so I used the adjacent seat's TV. It shut down on me mid movie several times and I would have to wait for it to reboot. It was extremely irritating and I couldn't even finish one of my movies because it kept shutting down."
Pros: "Flight was on time and boarding was smooth."
Cons: "The crew weren’t as welcoming. No leg room at all."
Cons: "After waiting almost an hour at the Luthansa check in line, I was told that I had to check in under the United counter -- even though the ticket was sold by Lufthansa. The documentation sent with the ticket needs to make this clearer so that such a frustrating experience is not repeated."
Pros: "Crew were nice and responsive."
Cons: "It was hot in the cabin. I asked for temp to be turned down and it was. It got hot again. So uncomfortably hot. Wi-fi didn't work so no movies or shows on personal electronics. The food and wine on this flight was about the worst I've ever experienced. Lufthansa flight over to Frankfort (operated by Lufthansa) was great. I wish Lufthansa would drop United. United service is totally going down hill in so many ways. Totally disappointed."
Pros: "the dinner main dish was good."
Cons: "breakfast dish was bad- Cold, hard bread with cold cut meat and cheese. also the entertainment was bad. the main tv screen played switched to french dubbed movies at a point so couldnt watch that anymore. Also the person movies were not working on my device either and the internet connection was extremely slow."
Pros: "Landing in Dulles"
Cons: "Poor boarding - had to walk steps with luggage, board a bus and wait for 10 mins in hot weather, then had to walk steps to plane with luggage. Plane - no place for cabin baggage and people had stuffed inefficiently their bags; crew did not seem to care Crew - did not care, pointing fingers at people like they do not know English, no sense of pride or commitment in their job; they might as well thrown food at us Food - bad, lucky we were hungry Entertainment screen - not working well Flight was smooth I do not know why Lufthansa partners with United Airlines."
Cons: "Bad boarding procedure in FRA, garbage not picked up by crew, entertainment not accessible due to Wifi bandwidth issues, planes from 1980... its United - fly the cheapest skies..."
Pros: "Did not get into flight"
Cons: "Did not get into flight"
Pros: "I liked that I made it home."
Cons: "Ground staff was unprofessional. Poor flight service. The flight was operated by United and yet keep stating it is Lufthansa. I have been flying since 1999 and this was the worst experience I had."
Pros: "What did I like? Getting off the plane."
Cons: "We were on the tarmac without air conditioning for over an hour and a half with (per usual) very little information about our situation. Pilots told us that we'd be moving in 10 minutes. An hour later it was the same message again. Why do you do this? Keeping your passengers in extreme heat without explanation is not only unacceptable, it's cruel. Flight attendants claimed to also not know what the situation was. They were kind and offered us water but couldn't clarify what was happening or how long we would be suffering. The "wifi" didn't work. There wasn't enough food, drink or snacks for everyone on the plane so those of us in the back got leftovers or fewer choices."
Cons: "The plane was old, the Premium Economy was a joke (and not worth the extra $150), food was poor and they lost my bags AGAIN. United has lost me as a customer for good."
Cons: "A 12-hour flight without private entertainment working is a huge negative imo. There were shared screens running the same movies for everyone but the united wifi that had private entertainment stuff was not working. On a long flight this makes the flight boring."
Pros: "Ni food for me and no entertainment"
Cons: "On time and flight was quiet."
Pros: "Flight was light in passengers with lots of empty seats in each row. Better immigration/security process in FRANKFURT compared to previous years"
Cons: "Old aircraft, the seats in premium economy are uncomfortable and not as much leg room as other European carriers. Only WiFi entertainment available. Unfortunately my suitcase was broken in and a power supply and a mouse were stolen. Did not discover until I came home ."
Pros: "free wine"
Cons: "av system was non-operable for the flight. wifi did not work either. also this option for "personal entertainment" using your own device is a total sham. United Airlines is terrible. Planes are old and cramped. The boarded process is like a cattle call. DO NOT FLY UNITED!!! I thought I was flying Lufthansa but it was a bait and switch situation."
Pros: "The flight was not full, so we had extra space."
Cons: "First, UA flight attendant forgot to serve us (and few more sitting on the same area) lunch. By the time we asked why we are not served, we didn't have a choice, but to take whatever left. Second, we had about only 1 - 1 1/2 hours of in-flight entertainment available in Economy class out of 10 1/2 hour flight. Of course, entertainment was available for first, business and premier class. Why? Satellite problem supposedly. Third, ok. There was a entertainment on a big screen in the front. However, system on the armrest was not working. What's the point? My husband and I have been in long distance flight over 25 year with various airline companies, BUT THIS UNITED FLIGHT WAS ONE OF THE WORST FLIGHT EVER. When I booked this vacation, I chose Lufthansa on purpose as I know their quality of service and professionalism. I didn't notice that the return flight was a code share with UA. Only thing they can say was that they can provide us more mileage as a compensation if we write to UA on their website... We had a great vacation until were on this flight."
Cons: "On recent travels with Iceland Air or Delta I have been able to choose a vegan meal option for long flights. It would be great if that was possible with Lufthansa as well, instead I left the plane quite hungry."
Pros: "Flight crew were extremely courteous, helpful and gracious. I wish the ground crew were half as good as the flight crew."
Cons: "The boarding experience was very. The boarding lady was, in my opinion, racist. First I requested to have seats reassigned if possible, since I was traveling with my brother and we bought the same ticket but were assigned different seats. The lady was extremely rude. The flight was 2/3 full so this shouldn't have been an issue. On they Chicago to Nairobi flight we asked the same question and the lady was extremely helpful and pleasant. Secondly, I bought a bottle of Whisky from Nairobi airport. Frankfurt airport refused to allow me to continue with it. They insisted on having it checked it, which can only happen outside the airport. I gave it my brother to check in, but he was delayed. While people were boarding I told staff that I would wait and see if he could make it aboard. Suddenly the lady said that he is 'high risk' because he left the secure part of the airport and he will not be on the flight and off too because I said I was waiting. The other 2 check - in personnel stepped in and were helpful. The gave me a couple of minutes to decide if I wanted to board the plane because the would have to pull my bags off the plane if I decided not to board. This one racist lady ruined the entire boarding experience. I wish I had taken note of her name. I doubt that I will transit through Frankfurt or use Lufthansa by choice ever again."
Cons: "See above comments. This was the trip back. The starting trip SFO-Frankfurt-Vienna-Yerevan was extremely unfortunate for repeated delays and constant changes of flight which resulted in stress, running, catching a cold and ruining the overall goal of the trip. I wrote a letter with details and mailed to LH Customer Feedback."
Cons: "I was very disappointed in the bate and switch on my return flight, from Germany to SFO, on United and NOT Lufthansa. The services, entertainment and snacks, were decreased exponentially. I chose Lufthansa not United."
Cons: "I cannot believe United Airlines flies an 11-hour international flight and does not provide each seat with an individual television for entertainment. I fly quite frequently and EVERY other international flight has individual televisions. It made the experience long and horrible. I am a minimalist and travel with as few items as possible. So even though United offered me the ability to use my own device, I don't have one! Also, the instructions to download the app before take off was not clear. During the entire flight, I kept getting the message "no internet connection; unable to connect to satellite." So I couldn't even use my phone. Very annoying and I will never fly United for international flights again."
Pros: "Loved the size of the seats in coach, and the entertainment consoles in the back of the seats. I didn't like that their were no power outlets."
Cons: "Crew was really rude and short tempered. This is the reason I try to avoid United. No power outlets. The wifi I paid for didn't work properly."
Pros: "I was upgraded to Business Class when I requested to be upgraded after a two days delay in Jordan and Germany. This was my first Business class experience and I loved the extra care and attention provided by staff. Around the clock service and they knew my name. I was well taken care of."
Cons: "Loved everything. Lufthansa knew how to turn my disappointment after the two flight delays into complete satisfaction by the upgrade to Business class. Thanks."
Pros: "Roomy seat area, lots of entertainment options, crew was pretty good - one flight attendance a little sassy - but not sure if it was supposed to be funny. I thought it was - so I put it as a positive and she got it done and kept offering water."
Cons: "Boarding was the main issue. There was some kind of extra security feature where they wanted to check our boarding passes - which is fine! however, the way the boarding crew handled those operations was embarrassing. Basically no organization of the lines, and when it was time to board, they could not handle the organization of people that had already been checked security wise (and ready to board) - and people that weren't security checked. For instance, I had my boarding pass ready (had already been security checked) and was ready to board. But there was no indication as to which line to get into, so when I asked, I was demeaned - and told to go to "zone 3! You are boarding group 3!" There was no way to know where this was, and just before (when I was getting security checked on my boarding pass) the woman told me to "just stay in the line that I was in - because boarding would take place soon". There was no way to know which lines were zone 1, 2, 3, or still checking boarding passes for security reasons. Once my zone 3 line reached the point to get scanned to board, eventually people had also been in the wrong line and were ready to board, so 4 lines of people who were just as confused as I was, started to merge. This is going slowly of course, people in zone 1 (who thought they were in the zone 1 line but instead were still stuck in the boarding pass security line) were upset because zone 3 was boarding and they weren't - and this is while the staff is getting angry at people NOT boarding - because they are stuck in these other lines. It was quite disorganized and I think the staff could have handled the entire process better. Not sure if I ordered the wrong option but food could have used an upgrade."
Cons: "There were 2 ladies speaking Romanian. Being native Romanian speaker, I understood them and the way they talked to each other did not seem professional. Also I heard someone from the crew asking rude questions to some guy such as "- Do you have a gun in your bag right now?" (Heck, that guy was in transit, and he already passed 1 or more security check points before getting to that gate. And even if he has a gun, he would say NO, and your job is not to trust his words, but to check his bag instead...)."
Pros: "Nice Crew"
Cons: "More space between seats, better air conditioning."
Cons: "crew and knowledge on parent control for video, kids safety jacket not distributed and no knowledge or help on connecting flights and no knowledge on car seat use in flight (i was told it was NOT safe to have the child in the car seat for take off and landing)"
Cons: "Boarding was done through a shuttle to the tarmac where the plane was parked. This eliminated the advantage of having boarding priority which was important since one person in our party had mobility issues."
Cons: "Boarding was terrible, took a couple hours with a huge line and shuttles. They lost my bag and I won't have it for a couple days (supposedly), seats were very uncomfortable, no vegetarian food option and crew shrugged when I asked. Plane was unbearably hot when we boarded."
Pros: "Direct route is the main benefit to flying condor, other than the that the airline offers below average customer service and amenities. Even my kids say Condor is the worst airline."
Cons: "No kids movies even for purchase is unacceptable for a 10 hour flight during the high season when families travel!"
Pros: "I was able to upgrade to business class at a reasonable rate. It was well worth it and the ticketing agent made it as easy as possible."
Cons: "There could have been someone at the gate sooner to answer questions or complete upgrade transactions."
Cons: "Air hostesses too hectic"
Cons: "Too hot, weak entertainment Probably will use other airlines going forward"
Pros: "The price and nonstop flight was the only positive."
Cons: "O am gluten free vegan due to medical issues and they were not able to accommodate me. I could have vegan or gluten free but not both and I would have to pay $18. How hard is it to do gluten free pasta with marinara sauce or veggies over rice? Most of the crew was rude and vary hard to understand and their English was not very good and my German is not very good so it was difficult to communicate. The seats have very little padding and zero lumbar support, thank goodness they give you a mini pillow otherwise my back would have been so bad I wouldn't have been able to walk! I would NOT recommend Condor and will never fly them again!"
Pros: "The flight attendants were very nice."
Cons: "1. There was no organization when boarding. It was chaotic. 2. For some reason, everyone appeared to have a difficult time finding overhead room for their luggage. 3. The attendants are used more as sale‘s people than attendants. The items they were selling included candy, spirits, and cartons of cigarettes. 4. They only offer two free movies, a few tv episodes, and music. 5. They serve you food twice. No snacks. No alcohol."
Pros: "Was nonstop to Austin"
Cons: "Flight was 1.5 hrs delayed, then another hour due to weather but no announcement was ever made. They put me on standby even though I had booked 3 weeks earlier but didn’t have a seat reservation. Flight was overbooked. Bad management."
Pros: "Flight delayed both to and from, Lost baggage both ways. Still have not received my bag. Would never fly them again."
Cons: "Flight was overbooked and we were not boarded. The personnel at the gate desk asked us to wait in the hallway outside the gate until further notification. When the plane was almost finished boarding, I went to the desk to find out whether we would get on. They admitted they had "forgotten about us". We then took the arduous trek through passport control back out to the main terminal to rebook. The only option we were presented was a flight the next day, instead of our 9h direct flight from Frankfurt to Seattle this was going to be a 19h flight via a long layover in Chicago. I tried hard to work with the agent to find another option, and asked for the supervisor. She told me "this isn't going to help you". Horrible horrible."
Cons: "Non existent customer service. No individual lighting in main cabin, no attempt to fix the problem. Bathrooms were falling apart and disgusting. Cattle car mentality."
Cons: "An extra fee for in-flight entertainment on international flight? In route to Frankfurt we were told visa machine wasn’t working and if you didn’t have cash you were not able to watch any but the 2 free family movies offerrred. Seems to me if the visa machine is not working the passenger should be given free in-flight entertainment but then again I think that one should get free movies on an international flight. The food was poor and we were not seated together as a family Without cajoling the staff. There was no apology given for separating us. We were placed on standby on our return flight and we’re not told until five minutes before boarding that we were getting on the flight. I would never fly this airline again unless I had no other option. If you fly this airline pay extra for premium seating so you can get an assigned seat and get decent food and in-flight entertainment"
Pros: "I liked nothing about Condor Airlines and my life would be dramatically better had I never encountered this company."
Cons: "They cancelled my departing flight with no announcement or warning at all on the day of departure. I had to figure it out on my own. Rather than put me on another flight they rescheduled me to depart the next day from a city on the other side of the US from my original departure city and told me I would have to book my own transport to the new departure city. I spent 5 hours on the phone with them before heading to the airport where I was given a flight to the new departure city but now my nonstop flight had 2 layovers with one being 5 hours long. Luckily, this rescheduling meant I didn't take a Condor flight out. But my return flight was on a Condor plane and it was awful. Cramped seating and hot with no in-flight entertainment or the option to purchase WiFi. I will never fly Condor airlines ever again and I'd recommend anyone stay away from them."
Pros: "The price, the schedule, the convenience of the airports they use. Online Checkin is a breeze, and they seem to be very good at making sure that luggage arrives with passengers. Because we arrived at the airport VERY early (2:30 AM) for a 3:40 PM flight (Eurail scheduling vagaries required this), we checked our bags at 6AM (the earliest possible time) and worried that they had WAY too much time to screw it up, but they didn't, and even if they had, we were going home! Thy did provide a bottle of water for each seat, which was nice. After a late start, we made up some time and landed only a few minutes late."
Cons: "I know it's not entirely the airlines fault, but the boarding process for this flight was byzantine. first, the gate was in the 'basement' of the terminal and you had to show your boarding pass to get into the gate area and then you couldn't leave - and the bathroom was outside the gate area. Then we waited for 25 minutes in line to get on the bus to take us to our aircraft after the 'last call' for boarding announcement was made. When they finally put us on the bus, it was another 10 minutes standing still, packed in like sardines, until the bus actually moved anywhere. I have NO idea where the plane was, but we drove and drove, and drove around the airfield until we finally pulled up at our plane. They had two boarding ramps up, one in the front and one in the back, and just told us that low row number should board from the front and high numbers from the rear, but they didn't tell us what the demarcation was. With seats in row 31, it turned out we were over the wing, pretty much dead center, so it didn't matter. It would have been nice to have a frame of reference though. Aside from that, the food was EH!, the service courteous and efficient, but not friendly, the seats cramped, the no-extra-cost entertainment insipid (except for the audio portion - they provided a huge assortment of tracks by a wide variety of artists in many genres). With my (brought with me) earbuds, I gave up on any video except the flight map and just listened to classical recordings to drown out the screaming babies in the next row and provide a pleasant background for snoozing."
Pros: "Friendlier and much more helpful crew and decent though a bit lacking snack"
Cons: "No free entertainment. No free headphones. Slow baggage claim operation at the final destination. Very Uncomfortable seats. Messy boarding"
Pros: "Onboarding/offboarding were painless, and flight attendants were generally nice."
Cons: "I'm 6'6" and barely fit in the seats. I've learned to live with that, but it was frustrating that only 2 of the 7 front-row seats with extra legroom in the section were occupied before the flight, and a flight attendant chose a much shorter and not elderly passenger to fill a third seat in that row, leaving no alternative seating options for me and my wife to request. Most other airlines notice my size/discomfort right away and offer to work with me, especially on transatlantic flights. Food and entertainment had limited options and were nothing to get excited about, but you get what you pay for."
Pros: "The flight crew was great, and the aircraft was very nice and clean."
Cons: "I showed up to the airport 2+ hours early, I tried to check in online, was given a error the said my reservation didn’t exist. When I arrived at the airport I went to the check in counter, when I told them I was checking for a flight to Seattle, i was told that I couldn’t check in because there was a issue with my flight. I was directed to a corner of the terminal. This corner had no chairs or seats for us, we sat there for 2+ hours all the way up to the time our flight was intended to depart. All the while we tried to get information or what was the issue, but we were just stonewalled. Finally past our boarding time were were told the flight was being canceled, and to standby for more information. Another half an hour went by before they told us they were getting us a hotel, and buses to the hotel. So then we waited another 15 minutes or so when they asked us if we had checked in because we needed a ticked to get a room at the hotel. Again we waited in line for 20+ minutes to check in. I had 2 bags to check, one I need at the hotel, the other I did not. They let me check the one bag I could, told me to check the other at the business class check in in the morning to avoid the line, sounds good, or so I thought. So condor gathers us all up, an entire 767 worth of people, and begins hearding us to the buses, they don’t tell us where we’re going, just to follow the one employee, to the 5 or so buses. A large group of us got split off at a set stairs, helping older folks and family with strollers get down the stairs. Now I spent 30 minutes wandering around Frankfurt am main looking for buses. Well they don’t park them out front, they park them out in the middle of nowhere. Finally get to get hotel, it’s a nice hotel. The next morning the lady at the business class desk was extremely rude."
Pros: "The online entertainment has a nice variety of interesting shows, including documentaries. My seat was comfortable with good leg room, but only because I got lucky when I asked for an exit row seat while checking in. The regular economy seats are extremely narrow and uncomfortable with almost no leg room (and I am only average in heigh). Taller people sitting in regular aisle seats are hanging their legs out into the aisle throughout the flight because they have to for any kind of reasonable comfort."
Cons: "Somehow the airline should tell passengers that they are going to have to go through a(mother) strict security process before getting on the plane in Frankfurt to the U.S. We all stood in line for close to an hour in a very hot area of the airport to go through full-on security - water gets thrown out, shoes off, laptops out - the whole works, again. I had already gone through this kind of security in Vienna for the Vienna-Frankfurt leg of my trip. I had no idea this was going to be required and had planned to use my time in Frankfurt to relax and get something to eat. Instead it was spent standing in a surprise security line that moved extremely slowly. Not a fun way to spend the time before getting on an 11-hour flight. If they are going to require that security they should have many more lines available so that it moves at a reasonable pace."
Cons: "First, we went to check-in to get our boarding passes, onlyfor the woman at the counter to tell us we were on Stand-By... for the flight we bought VERY expensive tickets for a YEAR in advance, because they overbooked the flight (100% the AIRLINES fault). Then after some panic time had passed, the same woman told us she was able to get us on the flight, like she'd done us some massive favor, but that we would not be able to sit together. (We are a husband and wife that were on our honeymoon). Then, once we are finally on this flight, cramped near all these strangers, we both go to find some solace in the on-board entertainment, only to find out, they only offered TWO movies free of charge. Two movies for a 10 hour flight. Seriously??? Then, we were served some on board meals, due to the duration of the flight. The food gave me food poisoning. This was by far the WORST flight experience of my life. We will NEVER be flying air Condor again. Nor, will I be referring this company to anyone."
Cons: "The boarding process was beyond terrible. Enough that I will never fly with Condor again."
Pros: "Good service"
Cons: "Seats are very small and uncomfortable"
Pros: "On board crew were pleasant"
Cons: "Food was horrible, smallest most uncomfortable seats I've ever been on, overhead was too small for many bags (not mine) so we had to wait to have all of those gate checked, gate crew was clearly annoyed at the lack of organization and thusly quite curt, on board crew was pleasant, lights stayed on until well after midnight and once lights went off crew came to collect payment from guests, bank card not working for US issued cards, entertainment was poor (two movies and one of them a kids movie) that was free and expensive otherwise-- worst trans Atlantic air experience I have had"
Cons: "Only 2 security check point gates, one for priority, one for economy class. Seat size is small, leg room is tight. Only 4 toilets for economy class."
Pros: "I like that it was a direct flight and inexpensive."
Cons: "We left one hour late. The lines were very long. Not enough agents. This happened both ways. The seat from Austin to Frankfurt was tight and very uncomfortable. I had paid 49 euros for it. So, on my return flight I upgraded to a 99 euro seat, thinking I'd just be charged the difference. No. I over-paid 150 euros for an exit door seat. The weight limit for a carry-on bag was lighter than for other airlines, so I had to check it in and overpay for that. One of my glass souvenirs was broken."
Pros: "Bypassing Athens was great but the very very early, extremely early departure was not good."
Cons: "Low cost and not going through Athens. Also we flew condor from Seattle. We should have been able to check our bags all the way through to Samos"
Pros: "The crew were very attentive and between them and the great food the flight was bearable."
Cons: "Walked from the lounge to the gate when instructed only to spend an hour or more waiting for what seemed ever passenger being called to the desk for something. Boarded to find my selected seats had been given to a large family and that the seats themselves were absolutely terrible in design. they were narrow and had a console that interfered with comfort. the leg-rest could not be extended enough for even an average height person to use the fold down metal foot rest, which therefore was what my calves sat on. This all amounted to ten hours of pain. Condor is not likely to get our business again."
Cons: "We couldn't not buy anything during the flight. We were told that US major credit cards were not excepted (e.g. Visa, MC). Everything from Alcohol, Movies/TV, snacks, food, etc. was unavailable because we didn't have cash. We basically starved the entire 10 flight. 2 meals were served at the beginning and end of the flight, but nothing in between. We were in Italy/ Germany for several weeks and no problems with our CC, we spent our cash prior to flight because we didn't want to bring back excess foreign money. Will not fly condor again. We flew premium economy there and it was enjoyable, the seats were not available on the way back and its was miserable flight."
Pros: "Crew was friendly."
Cons: "Seats were so crowded. I am only 5 9 1/2 feet tall, but my knees touched the seat in front of me! Also - why not provide more movies? Other international flights always provide more entertainment. Plus, one shouldn't have to pay to choose vegetarian food."
Pros: "Great airline for the price, very clean, nice crew, food was okay for airline food."
Pros: "Being fed. Attentive flight attendants. In-flight entertainment. Phone chargers"
Cons: "Ok...... I was the only Black person on this flight!!! So between the guest that thought I was not supposed to put my seat back because that made his 12yr old behind uncomfortable to the flight attendant that thought I should keep my knees smashed into the seat in front of me it was very uncomfortable for 11 hours!!! So the boy behind me played kick my seat for 3 hours while his mother who sat across from me found it funny!! Considering I am a black woman and the only black person on this flight I did not want to end up dead or brutally injured if I spoke up to the flight attendant again about this young boys behavior!!! I have flown Condor several times and usually enjoy flying with condor/ Thomas Cook!! But this was one of the worse flights yet!!"
Pros: "The boarding is terrible"
Cons: "Food is good"
Pros: "Crew were very kind and hospitable. The aircraft was comfortable. There were a good number of restrooms that were easily accessible."
Cons: "The food was not good. I was not given any options in meal choice. That was a bit of a problem as I have lactose issues, so I did not eat much. The entertainment was rather disappointing. The economy/free selection consisted of only two movies that are better for children and teens (Garfield and Harry Potter). All other selections required a purchase of 8 euro. I have flown internationally on several occasions, and this is the first time I have been compelled to pay for entertainment. It seems that for the price and length of such flights more economy options could be given, even if they are older movies."
Pros: "Long line through customs , which caused delays to boarding overall was nothing different during the process of the whole trans action of flight 2082."
Pros: "The food was super! Seats were very comfortable with ample leg room, and I could hardly keep my eyes open throughout the flight. The crew was also attentive."
Cons: "Just that the only entertainment was a limited number of music radio channels with country and old school music. I mean no TV for premium economy?! Lufthansa's basic economy has got a TV and WiFi for long distance travels!"
Pros: "the crew was great,, did all they could do to make a long flight enjoyable"
Cons: "the gate for condor was in an isolated area of the airport, no restaurants, no shopping, inadequate restrooms and them stuck in a room with 2 vending machines for hours when flight was delayed"
Pros: "Straight through flights from west coast to europe"
Cons: "both the outgoing and return flights did not start boarding until after the flight was scheduled to leave. The gate leaving from Frankfurt had its own security line for just this gate, and then we were coralled in a small space waiting to board, and this little area was packed and really hot in comparison to the rest of the airport. Had to pay to choose a seat, as I didn't want them to stick me in a middle seat. also had to pay to get more than 2 movies, the card reader declined all 3 of my cards (they worked in the airport before boarding). I guess Im used to the fantastic service of Alaska airlines, where they are much more willing to give you free things on the plane, meals, drinks, especially if the card reader doesn't work. Luckily the gal next me had some cash to cover me. I also asked for a pen to fill out my custom papers, and a stewardess said no, she didn't have a pen and walked off. I would like to say I wouldn't fly them again, but they are cheap, and not having layovers is really nice"
Cons: "Terrible service"
Pros: "Crew was good"
Cons: "Seat are not comfortable and food was terrible"
Pros: "Flight time was shortened by 1.5 hrs!"
Cons: "Distance between seats was short and my knees touched the seat in front"
Pros: "Entertainment was good and the flight was very smooth."
Cons: "Crew was very unorganized. Did not come to give food until an hour before we landed and we're rushing to pick up all the trays as we were landing. No vegetarian options even though I saw gluten free options the crew member would give me one even though I saw dozens on his trolly before he went back to retire that trolly and get the main meal. The young male crew member didn't know what he was doing and cause tension between the other crew members. Not a comfortable experience and the worst food I've had on a plane."
Pros: "Like that flight wasnt full. Had row to myself."
Cons: "Curfew in Frankfurt. Forced to spend the night as there are no flights going out in the airport after 11pm. Citizens of Frankfurt do not like airport noise. So just be aware of this when booking. Gate information isnt available or visible until 30 minutes before boarding. So if you're an early bird you are left wondering where to go or if you're in the right place. Boarding process is terrible. No announcement as to what section is boarding except for premium/first class. Free for all after that and rude gate staff. Like just open your mouth and tell us who is suppose to board so they'll be no confusion. If you are brown/black, please note security/police in Germany will do a "random" security check on you again at the gate. Just comply :-( As others mentioned the food is quite unsavory. Eat before you get on and bring plenty of snacks."
Pros: "Direct flight from Frankfurt to Portland Oregon. Nice flight crew. Friendly and welcoming. Punctual . Efficient boarding and deplaning process."
Cons: "Very uncomfortable seats. They do not conform to body shape for comfort. Ergonomically incorrect. Impossible to sleep during flight. Food was bland. No headphones and no access to entertainment."
Pros: "New plane less noisy than usual. Nice crew"
Cons: "Seats are quite small and I could not upgrade Uncomfortable for a 10 hours flight Meals were poor. You have to pay for alcoholic drinks. Kind of low cost airline treatment. Storage for cabin luggage is very small. They have a 6kg limit and size is smaller that on regular airlines. This info is somewhat hard to find when purchasing the ticket. They only have 2 movies included, a decent entertainment package was quite expensive The plane left late but caught up during the flight I will avoid this kind of experience"
Pros: "Water was free. And 2 meals - no, based on portion size, I guess those were snacks. Everything else cost extra."
Cons: "Tightest passenger seating I have experienced in over 60 years of flying and the MOST UNCOMFORTABLE seat. I am just 6' and my knees pressed agsinst the seatback in the upright position. Firmly. First time ever I couldn't sleep. Accoustics meant the talking of a passenger across the aisle and against the window sounded like he was in my lap! HORRIBLE design. A ceiling panel came loose and swung down in flight (lights attached). Nobody knew how to fix it so the entire wait crew just stood and stared at it for 10 minutes until one woman swung it back into place. AWFUL training."
Pros: "There weren't a lot of passengers, so the flight had a lot of empty seats that were used as beds which made the ride a little more comfortable."
Cons: "It's a long flight, I expected there to be free movies for passengers, a blanket, and headphones available. Food was less than satisfactory."
Pros: "Chose this flight for the price. Service on board was good. Friendly crew. Food was good and the beverage cart came by several times. I would only choose this airline again if my budget required it."
Cons: "While in Germany, I broke my leg, was in a cast, and required a wheelchair for mobility. The airport staff was not well organized to deal with people with mobility issues. After waiting for 25 minutes for someone to assist us to the gate, we decided we'd better just get there ourselves. The plane was already boarding when we made it there and an agent told us to just get in the back of the line. When we were half way through the queue another agent asked us why we were in the queue and at that time brought us to the head of the line boarding. The seats are tilted forward to make more room and it feels like you are sitting down slope...not enjoyable on a long flight. All the other flights, my wheelchair was waiting and my husband could take care of me. In Seattle, my wheelchair had been sent to baggage and we had to have an employee wheel me for liability reasons. He had two wheelchairs he was trying to maneuver, so we had to sit and wait several times while he was getting the other person to their destination. We were concerned about making our connecting flight."