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Pros: Crew was good. Seat uncomfortable and hard.

Pros: The food was exceptional! I’d order it again at a restaurant if I could!

Cons: Still normal awkward/tight economy seat. It’s to be expected but the coat hook and free slippers make it better than a lot of other airlines.

Cons: Food, at least for first class.

Pros: Crew was attentive and accommodating.

Cons: Gates switched 3 times and all bags had to be checked because of a small aging plane.

Pros: While i normally fly AA i gave United a try & my flight to Austin was surprisingly comfortable & enjoyable. The trip back was another story. Seated between two very nice but 250lb people who spilled over into my seat. The Entertainment channel was best part of trip and that was uneven.

Cons: Incredibly uncomfortable. Inedible food that I had to pay for was another frustration. We had a 45 min flight delay. At that point food should be gratis. A good opportunity to create loyalty was squandered. Complete lack of awareness about human essentials.

Pros: Entertainment

Cons: Despite one piece of carry on per passenger they run out of overhead space. The boarding process is unbelievably slow. Far too many with no apparent reason to pre-board are allowed to pre-board . Wanted to buy food were nearly out of any of the choices by row 34 so no food 5:36 minute flight ridiculously poor planning in my opinion. Very little leg room as configured.

Pros: Clean comfortable flight, safe. Nice crew.

Cons: Better snacks!!! More room between seats!!!

Pros: I love the economy plus section. The additional space between rows is much appreciated. The planes are great and the entertainment system is very good. The crew is very nice. The whole experience was very good.

Cons: More movies variety would be great.

Pros: I managed to slip ahead a couple of rows into what I guess was a slightly upgraded seating area. This resulted in my flight being very nice. But had I not been able to pull off this minor theft, I think it would have been miserable. Sitting up straight, without the seat ahead of me reclined, my knees touched the back fo the seat in front of me. It felt like I was sitting at a table in a kindergarten classroom, not a chair meant for an adult. In the upgraded seat I was very comfortable. Staff on board was friendly and helpful throughout the flight.

Cons: I haven't flown American Airlines in quite a while and one gets quite spoiled flying on Emirates or Qatar or Singapore or Norwegian or whatever other airlines. It's easy to forget how utterly mediocre AA is. The food isn't great, the air quality on the flight is terrible and leaves you feeling oily. They don't air-condition the plane until after everyone is boarded so the whole process is hot, sweaty, and unpleasant. Many of the staff are flat out rude to people (I was never on the receiving end, but I overheard what I considered very abrasive tones to others). And so on. Ideally I'd fly on other airlines I think.

Cons: Everything was late, the flight, the logage pick up, the aproching to the station which means 30 minutes inside the plane parked waiting for a spot to get off, and finally The Price.

Cons: Major turbulence made the flight miserable

Cons: every single flight got changed multiple times worst experience

Pros: Customer service as always

Cons: Nothing!

Pros: The staff at Delta are always friendly and helpful and they were able to squeeze me onto a very full flight.

Pros: Accommodating a lot more than American Airlines.

Cons: I had a flight with a connection starting at 6 PM on a Monday. At 5 AM the day of the flight I received notification that the first flight would be delayed, making connection impossible, I was prompted to select another flight to arrive to my destination. I chose a flight with a connection staring at 7 PM. Upon getting on the first flight we began to prepare for takeoff. After about 30 minutes the pilot notified us that we would be delayed 40 minutes because we had nowhere to land at my connection airport. I realized at that point that I would possibly miss my connection, which was scheduled at 10:20 PM. However, I did arrive at the connection airport around 9:40 PM which would have given just enough time to arrive at the connection gate. Unfortunately, upon arrival to the connection airport the pilot informed us that we would have no gate to de-board the plane. The pilot stated that all connections "were aware of our delay" and gave us the gates for each connection. I got off the plane at 10:15 PM and ran to my connection gate arriving exactly at 10:20. The gate attendants informed me that my flight had left, my bags were on the way to my destination city and that I would need to spend the night in the connection city. The attendants, appeared disinterested and impolite but upon prompting provided us with a hotel voucher for the night. The next day we arrived at the airport 2 hours before boarding and waited at the gate. When it was near the time for departure we were informed that the plane had been downgraded and requests were made for some to give up their seats for a later flight or check carryon bags to make room for other passengers. While some lined up to give up their seats and bags, those who chose to remain on the original flight were forced to wait before boarding the plane. We were then told that we would have to wait until the pilot and crew arrived before boarding. Scheduled departure time was 5:46 PM but the time got pushed back until we boarded around 6:30, departure was rescheduled to 6:50 PM. We boarded the plane and waited for departure but a few minutes later the pilot informed us that "he just got here" and that there were mechanical problems that would cause further delay. After an hour we were informed that the plane was not able to fly and instructed to go to another gate for another plane. Departure time got rescheduled to 8:30 PM. The plane departed after 9 PM and arrived at 10:30 PM for a 5:46 PM scheduled departure.

Pros: Not one of my good experiences with Delta. Two hours delay in the flight

Cons: Information on the flight delay as communication was. at least very poor. Also A 220 was ok but First Class was so so

Pros: no, not courtesy

Cons: select crew based in human and better relation

Pros: Super comfortable and inflight entertainment was amazing

Cons: Front right lav door hard to latch, headphones worked on one side only, gap in middle of lie-flat bed.

Cons: Small seats. Uncomfortable. Limited and expensive food.

Pros: NA

Cons: more room Im 5'5 and I felt like I was 6ft tall that how tiny the sits are....

Pros: Thoughtful crew.

Cons: More comfortable seat.

Pros: Crew was solid and professional

Cons: Boarded late, took forever to get de-iced, went to runway, went back for more de-icing. Not good.

Cons: To be on time

Cons: Everything was good

Pros: Crew was very pleasant. Boarding and deplaning was smooth and easy!

Pros: Crew could have been more helpful, had a 30 min layover and the gate was very far away. They could have told us directions

Cons: We PAID $30/each to check 2 bags, both ways, so $120 total. Then at the gate, BOTH WAYS, Delta Gate Reps allowed people to check bags for FREE, & pick up at bag claim, just like WE PAID TO DO. NO MORE DELTA FOR US!

Cons: I adore delta! Great airline, I fly delta whenever possible

Pros: Accommodating a lot more than American Airlines.

Cons: All went great. Another excellently run Delta flight.

Pros: The plane needed more leg room.

Cons: All went great. Another excellently run Delta flight.

Pros: Price is ok

Cons: Delays of three hours are very bad

Cons: Just water and coffee. Needed some variety.

Cons: Everything was really nice. The snacks were good. I don’t know if there are excellent t snacks but very good.

Cons: Sitting in first class

Cons: Everything was good

Pros: Great crew.

Cons: Entertainment system malfunctioned constantly

Pros: The crew had an amazing personality. They definitely enhanced my experience

Cons: Nothing

Pros: Very nice people and helpful. Good attitude

Cons: Board was a bit disorganized and took much longer than I am used to even on full planes

Pros: The flight attendants have so much patience, it’s amazing. Because passengers are idiots.

Cons: Do you really need to charge every person to pick their seat?

Pros: The food was exceptional! I’d order it again at a restaurant if I could!

Cons: Still normal awkward/tight economy seat. It’s to be expected but the coat hook and free slippers make it better than a lot of other airlines.

Pros: Crew members were okay

Cons: The flight was almost 4 hour long, and we didn't get no food to eat, we would have to buy the food, I think that was bad

Pros: Boarding was smooth. Landing was smooth

Cons: The power outlets didnt work.

Pros: Crew amazing

Cons: Flight length difference even with non stop

Pros: I love the economy plus section. The additional space between rows is much appreciated. The planes are great and the entertainment system is very good. The crew is very nice. The whole experience was very good.

Cons: More movies variety would be great.

Pros: Crew was super helpful and very accomodating

Cons: Can’t think of anything. A few times I’ve flown Delta, the service has improved. Having helpful staff on board is very important . Years ago it was very unpleasant to fly Delta because of rude flight attendants especially on us domestic flights. Hopefully that has all changed. Especially the older crew. If they can’t stand doing better customer service they need to retire . Happy to fly Delta and will let people know.

Cons: Breakfast could have been offered.

Pros: Great crew.

Cons: Entertainment system malfunctioned constantly

Pros: The plane needed more leg room.

Pros: Most of the crew was great with the exception of curbside check-in in Denver.

Cons: Curbside needs to stop chasing cash tips and do their jobs. If they focused on that tips would be easy to come by. The curbside attendant that took my bag didn’t even bother to check my id. He asked me my name and asked where my destination was. I told him Cincinnati as a layover then LaGuardia where he said that was wrong. He then proceeded to print a boarding pass that wasn’t mine and load my bag into the conveyor. Not 5 mins go by when I realize what happened I wound up having to go to special services to rectify the situation. Which ultimately consisted of me waiting another hour in LaGuardia to get my bag. Please delta have these curbside handlers actually want to do their job and stop chasing cash tips.

Cons: I adore delta! Great airline, I fly delta whenever possible

Cons: Front right lav door hard to latch, headphones worked on one side only, gap in middle of lie-flat bed.

Pros: Crew was super helpful and very accomodating

Cons: Can’t think of anything. A few times I’ve flown Delta, the service has improved. Having helpful staff on board is very important . Years ago it was very unpleasant to fly Delta because of rude flight attendants especially on us domestic flights. Hopefully that has all changed. Especially the older crew. If they can’t stand doing better customer service they need to retire . Happy to fly Delta and will let people know.

Pros: The food was shockingly good! Also, loved the service.

Cons: A fold down foot rest would be very helpful.

Pros: The crew was very kind.

Cons: Th plain boarding took much longer, we flew in circles above JFK, waited for a gate for us, then waited for all passengers with connecting flights to get off because we were late and that resulted in a VERY long process for the rest of us. The descent into the airport was also not the smoothest, but it was a smaller plane.

Cons: No wifi

Pros: Customer service as always

Cons: Nothing!

Pros: Accommodating a lot more than American Airlines.

Cons: Front right lav door hard to latch, headphones worked on one side only, gap in middle of lie-flat bed.

Pros: Most of the crew was great with the exception of curbside check-in in Denver.

Cons: Curbside needs to stop chasing cash tips and do their jobs. If they focused on that tips would be easy to come by. The curbside attendant that took my bag didn’t even bother to check my id. He asked me my name and asked where my destination was. I told him Cincinnati as a layover then LaGuardia where he said that was wrong. He then proceeded to print a boarding pass that wasn’t mine and load my bag into the conveyor. Not 5 mins go by when I realize what happened I wound up having to go to special services to rectify the situation. Which ultimately consisted of me waiting another hour in LaGuardia to get my bag. Please delta have these curbside handlers actually want to do their job and stop chasing cash tips.

Pros: The crew was very kind.

Cons: Th plain boarding took much longer, we flew in circles above JFK, waited for a gate for us, then waited for all passengers with connecting flights to get off because we were late and that resulted in a VERY long process for the rest of us. The descent into the airport was also not the smoothest, but it was a smaller plane.