I wasn’t checked in for the third leg of my flight, my bag was checked through to Dublin but when I went to the gate in Toronto they said I wasn’t on the flight and had given my seat away. I had to wait 24 hours for another flight and instead on the one I had booked it was now 2 flights.
The agents at the Kelowna YLW airport were really grumpy. Same with oversized baggage person. Staff on the plane were great.
The delays were never ending and we were never properly informed as to why. 1st and 2nd delay were handled well, but by the time we received our 7th delay, and then subsequently asked to willingly get bumped, it turned into one of the worst flying situations of my life. I didn’t get home until 2am which is roughly 5 hours later than originally planned.
I didn't think about not having the right app for wifi because my connecting flight was with Westjet and when I took off from Seattle I was thinking I would use my wifi, but realized I couldn't on my Westjet app and I did not have Delta's app downloaded.
Great flight, great landing, nice staff. Our seats were a little cramped.
No food, water, snacks.”beverages”. This was on Christmas Day. Upgrading cost $100, for what exactly?
Overall good experience. The wait for baggage at our destination was quite long, but other than that everything was good as expected
Very short flight. No food or entertainment required. Nice crew. Flight left late.
Loading was delayed multiple times, due to what seemed like boarding pass check system failures, or poor process. Additional delays due to plane congestion on the airport tarmac. All was made up by comfortable seating, good food and good in-flight entertainment.
Flight delayed missed connecting flight crew not very helpful very frustrating customer service
Very disappointed with premier lounge. Food selection very poor, both coffee machines out of order. For the price you charge for an upgrade, the seats don’t fully recline, movie selection is old. Not very good value. Asian airlines are light years ahead at a more affordable price.
The flight was delayed, but not for weather. We landed over 3hrs later than planned.
The stag were helpful, kind and liked the passengers. The plane was pristinely clean! Great flight!
The plane was delayed an hour. Heard from other passengers that the Vancouver connection to SFO was never on-time.
My experience was good with United too But only not so good thing was that at Calgary airport I was not given lounge access despite of flying business. Aspire lounge denied it to me, which was unfair I feel
We left over 2 hours late and they didn't even give us a complimentary snack, when getting to the desk I asked if I could be put in a row with only 1 other person or an empt y one I was told the flight was full when the last two rows were empty. All around over it
They are very proactive and made our boarding easy and always notified us about any changes well in advance.
The staff was great and made the long trip easy peasy!
The free Wi-fi for Aeroplan members was a great touch. The time passed quickly. I found the seats seemed a little closer together than I remember. Not Air Canada's fault, but we were about 20 minutes late landing because the airport was too busy. We had to circle around for a while. The boarding and disembarking went very smoothly.
Great flight. Only complaint is it took over an hour for my luggage to get to the carousel on the return to LAX That was irritating
