App didn't check me in, lost my upgraded seat Seat didn't stay reclined Lavatory was wet/leaked on my shorts
Economy class seats have inferior leg room for long trip, esp when people in front of you crank their seats back. If you are group 8 during boarding, good luck in find spaces for your carey on luggage!
CREW ON AIRCRAFT WAS GREAT. GREATLY DISAPPOINTED WITH THE ALASKA AIRLINES LOUNGE IN SEATTLE. I PAID FULL FARE FIRST CLASS TICKET FROM YYJ - SEATTLE-CHICAGO-CMH. THEY SAID THE NEXT FLIGHT WASN'T LONG ENOUGH TO ENTER THE LOUNGE. UNBELIEVABLE. WHAT DOES IT COST FOR A CUP OF COFFEE AND A DONUT? I PAID FOR A FIRST CLASS TICKET. DELTA ALSO OFFERS SAME ROUTE, SO JUST BECAUSE OF THE COST OF A DONUT, I'LL BE USING DELTA MOVING FORWARD.
Everything was good. The flight attendants were great. I was disappointed that there wasn’t any screens on the back of the seats to watch movies, tv, etc. I only had my phone to watch movies on.
Disappointed that there were no TV screens to watch a movie on the six hour flight. Disappointed that the plane did not have the right adapter to connect my phone and my iPad and charge them.
Gate personnel and flight crew were both very good. No problems other than the previous flight being late.
Sat first class, not even a soda or any beverage service! I know it’s not a long flight, but zero cabin services?
It was a very smooth fast flight, crew was prompt and comforting. Alaska airlines are the best.
Boarding for Alaska Airlines is always chaotic with many people crowding the gates. Arriving in on Alaska in Los Angeles is always interesting since there is never a gate available. So the planes are often parked all the way out on the west side of the airport while waiting for the gate to be cleared of the departing plane. This flight was no exception.
The staff did a great job and there was one delay
Was on a Swoop plane. No wifi and no Westjet connect
My husband required a wheelchair to get to the airplane and the service he received was exemplary. Thank you.
Internet on both flights was sketchy. Thus in flight entertainment was non- existent on MN - Balrimote leg.
WestJet was able to re-book us to the next available flight at no charge when air traffic controller staffing shortage delayed our inbound flight
I am a tall woman and could not move my legs enough to reach down under the seat in front of me to retrieve anything I put down there. I sat in both aisle and window seats and felt extremely cramped. In the aisle seat, if the stewardess was heavy, it was impossible to pass, and she would knock my arm shoulder and thigh every time she went by. If I can avoid it, I will not be flying this airline again.
Get our, as a group, skis on time to their destination. Have more attendants checking people in. There was only one. The line was a block long :( . Also flight change with 5-hour delay
Lost my luggage. Filed a report and there is no response. Received a phone call from another airline that said they had the bag and they did not know what to do with it
They delayed flight because lack of staff then missed connection. Never flying with kayak or weather
Experience was good. Was surprised they didn’t offer a complimentary meal on a 5 hour flight.
Absolutely the worst airline I have ever taken. They lost my baggage and told me my bag tags had been cancelled. When my bags arrived days later I had to pick them up at 3:15 am. My return flight was delayed another 6 hours and they broke my bag. Westjet does nothing to try and make it a better customer experience and all the customers services representatives I spoke with were useless and incompetent. Never flying westjet again.
