Pros: "Very comfortable for such a long trip"
Pros: "The employees are excellent and very friendly."
Cons: "The flight was expensive and the seats are small and cramp. So is the isle, where the flight attendants who are small kept hitting you as they walked by."
Pros: "Smooth flight"
Cons: "It was about 85 degrees in the cabin"
Pros: "Passengers were told that the chief pilot was retiring following this flight. The second pilot described his very impressive career. Prior to arrival the plane was sprayed in honor of the pilot’s retirement."
Cons: "There was no meal on both flights. From Kona to Seattle and Seattle to Atlanta"
Cons: "The seats in coach are tiny. This is not conducive for a long flight. Not only that, but I was seated next to a obese person and she took up some of my seat too. Unbelievable!"
Pros: "Crew very professional. Flight went smooth from start to finish. Traveling East the winds got us in almost an hour early."
Pros: "I liked that there was in flight entertainment on smart devices but not a big enough selection."
Cons: "I didn’t love the movie or tv choice, nor the “food” since none was offered. The wine wasn’t very good. I would find a good distributor with little bottles so you aren’t pouring from the same bottle and people can take what they don’t drink."
Pros: "Ireally slept well."
Cons: "Second leg was a bit Spartan, but will consider Alaskan air before other major carriers going to same place."
Pros: "Flight was delayed 3 hours. But once it finally got in air flight and service was better than most. Fortunately we have a one day layover so we didn,t miss any connections like others on the flight."
Cons: "The temperature was about 84 degrees in row 8 and despite my complaint, and a adjustment, it was still about 80 for the entire flight. The flight attendant said that it’s always warm in that part of the cabin, but in all my years of flying (pretty frequently for the past 8yrs), I’ve never had this issue. If anything, it’s usually on the cooler side. Regardless of the reason, I was in a premium seat (paid extra $99) and to be so uncomfortable for this 5hr the red eye flight was super disappointing."
Pros: "The seats were more spacious than on many planes. The overhead bins were larger than on many planes. There were power outlets at the seat. The flight attendant gave generous pours of wine."
Cons: "The boarding was chaos because the flight was oversold."
Pros: "Clean ,new and kind"
Cons: "Not a thing"
Pros: "Because of a strong tail wind our flight time Seattle to Atlanta was 3 hr 45 min. Thank you Alaska for getting us back home safely and FAST."
Pros: "Access to movies via the airline app."
Pros: "Very friendly! One of the flight attendants remembered my name upon leaving the flight from the start of the flight when I rented a tablet for my son. Great touch! The entire staff was great."
Cons: "I didn't like that my passport was expired. I didn't ride any plane that day. My trip to the airport was uneventful, however I had to leave at 2:30 AM ."
Cons: "Plane was a little small for big peole"
Pros: "Pleasant crew,comfortable seats"
Cons: "Have to bring your own entertainment viewing system or rent one"
Pros: "When confused about what to do next and get a bag checked someone came over from another check point to assist. We really appreciated it very much."
Pros: "knee space the free cookies/snacks"
Pros: "I always fly with Alaska because they always have a great crew, very friendly and if you have an issue they are very helpful in solving it."
Cons: "I didn't like that some older airplanes dont have the upgrades yet. I can actually tell the difference in seat size in the older model planes and the new ones. the new ones are a lot bigger seats. while the older planes the seats make me feel so big and not comfy at all"
Pros: "the ease of booking"
Cons: "crowded with no room to sit anywhere and couldn't hear announcements outside immediate area. Immigration process too lengthy and almost missed flight with 2 2/12 layover in Seattle."
Pros: "Great crew and flight; really made the red eye a pleasant experience. Well done, all!"
Pros: "The crew was awesome, extremely attentive and addressed me by my name."
Cons: "I was siting in the main cabin first row. Was a bit tight but very comfortable nonetheless. The food consisted in a couple of snacks, but the quality was excellent"
Pros: "The crew was great. They were pleasant and helpful."
Cons: "We were on row 33 d,e, & f. Seats d & e would not recline. The button on seat d was broken. As annoying as that was, there were 3 unaccompanied minors sitting in front of us. Two of them were fine. The third one on the isle seat was up and down, in and out of his seat the majority of the flight. I couldn't sleep. This was my second flight of the day after staying in Seattle for 7 hours waiting between my flights. The kid was loud and it seemed like the crew couldn't correct him. He just did as he pleased. I wasn't the only passenger who had a problem with him. And apparently the crew did as well. I paid a lot of money for that flight and he ruined it for me. If they are going to fly children like that, the crew should be able to correct them so the other passengers can have a pleasant flight."
Cons: "There was a long wait for staff to check our bags. Approximately 45-60 minutes in a line of 30+ people."
Pros: "Ground crew and on plane crew were awesome"
Pros: "Alaska attempted did their best to compensate me."
Cons: "I missed all my business meetings in Seattle."
Pros: "Wonderful staff, roomy seats for a 6'4" guy. Other airlines cramp my style (legs, knees)"
Pros: "Flight was pleasant"
Cons: "Changed from 6AM next day to 3PM day early - charged $375!!!"
Pros: "The crew"
Cons: "Not being informed why flights were delayed at all,wether a one hour delay, which I had on my first flight or a four hour delay. Felt I was not being informed , felt I was cornered into taking the last possible flight to Boise not even knowing I would get there. Then to top it all off, I was prevented , by an Alaska man from taking my suitcase after arriving from Kelowna, BC into Seattle, in taking my 6:45 flight to Boise though I had a half hour to get thru TSA. Upon rebooking a flight, it became apparent I would be on the last flight into Boise but that was delayed 4 hours! The topping on the cake was my luggage had 4 hours to get on board BuT did not get there. Why must it be inspected twice? My luggage was still in Seattle Jan. 5. It finally came in late, by that time we drove back to Hailey, Idaho. Thankfully my luggage arrived by 1:00 am Jan. 6 ! Sorry, I was not impressed. On one flight Dec. 18 , to BC, Canada, the Alaskan stewardess said she was sorry but could not even offer us water, reallly? Susan Teed"
Pros: "Comfortable not full flights, easy to board they way they do by rows!! i dont know why more people dont do that!"
Cons: "Food options for free was weak for long flight, 1 bag of pretzels and only subpar tv shows for free. Had to buy movie on own device. Just used to seat back machines with interactive games and flight tracker. So missed that at least free classic movies."
Pros: "Smooth process"
Cons: "No meal given. No entertainment."
Pros: "I liked that I got to use my status on American for this flight."
Cons: "The seat cushion for neck support was not adjustable - the American Airline flights have this functionality to support your neck while you sleep."
Pros: "very relaxing flight"
Pros: "I like nothing"
Cons: "I expected bigger airplane but it was very tiny and seats were so small and uncomfortable. My back start aching because seats were not soft. Not too much space for legs to get stretch since I have longs legs. I just didn't like the airplan at all. I felt like I just wasted my money. I was just shocked when I saw my plane. I was just insane that I am going on this plane.. I wish I could get the refund back or half of the then money back ."
Pros: "Getting on was clear cut & without hassle. The checked bag fee ($25) was clear & up front. All of the help at the departure gates (both sides, it was a round trip) was friendly & helpful. I don't want problems..."
Cons: "Offering to get me a better seat for $10, it was like I was dealing with a used car salesman. i never did ask (or find out about) the loaner/rental entertainment tablet the flight crew asked for at the end of both flights."
Pros: "Had enough leg room."
Pros: "The flight was on time; it was comfortable as possible, and the crew was courteous."
Pros: "Not a frequent flyer, but noticed the new interior of the plane. Nice lighting, new seat design which gave relatively good comfortable support for a plane seat."
Cons: "Old, rickety plane."
Cons: "Similar remarks about food."
Pros: "The plane is new and seems well maintained."
Cons: "Packed like sardines. Bad food - Poor entertainment - $10.00 to rent a movie ? GREEDY"
Friendly staff especially the Asian lady. Boarding could have been faster but was alright-it was organized.
Pros: "Flight was delayed 2.5hr and all they did was give meal vouchers for $10 CAD while we were shut in the airport since it closed around us."
Cons: "The flight was late leaving and most of the passengers needed to catch connecting flights, so there was some anxiety as the crew didn't have any information as to whether or not we'd be able to connect."
Pros: "gate crew had our small luggages checked-in even if there were tons of space available, flight crew chatted noisily hald the duraltion of the flight, video entertainment either kept crashing or playing the wrong episode, toilet had no water"
Cons: "overall service"
Cons: "Missed the connection in Toronto. Had to spend the night there. My skis arrived one day late to my destination."
Pros: "Typical flight but trouble free, on time, professional crew."
Cons: "Flight was late departing"
Cons: "Plane was delayed 30 minutes-1 hour on tarmac prior to takeoff for deicing"
Pros: "My wife had injured her knee before our trip and was having difficulty walking. Air Canada provided wheelchair assistance every part of our airport transfers between Atlanta and Japan. Thanks so much !"
Pros: "No food, an hour late"
Cons: "Seats were uncomfortable and tight. Leg room is not existent."
Cons: "Too short period between 2 flights, barely have time to pass the border, almost miss the next flight. No inventory of food."
Pros: "On board food acceptable"
Cons: "Entertainment system wifi connection kept dropping. Crew were oblivious to the issue and unable to address."
Pros: "Getting off the plane!"
Cons: "They delayed the flight by almost 2 hours. Tried to make me check a carry on bag when the plane wasn't even at 50% capacity and one of the representatives was rude about it. Despite having a delayed flight and not many people on the plane, they still lost one of my bags. They also lied to me about taking care of my other friends who were coming from the same connecting flight as me but was hung up in customs. My friends were traveling with small children but were denied entry to the gate because they were a little behind. I could keep going but never again on Air Canada!!!! Never!!!"
Cons: "Rouge entertainment system is crappy"
Pros: "I liked the care, the kindness, and the help"
Pros: "Plenty of room in economy for my 6'3" frame, friendly and helpful crew."
Cons: "Everything was great - more selection on the movies/tv would be a plus"
Pros: "smooth flight"
Cons: "if the connecting flight from Vancouver to Toronto was not 5+ hrs, and then told one of my luggege was lost, from Vancouver, to go though Security/Immigration and had to wait was not good. It was found and I was able to get to the gate but only 20 min. left... because the flight was late arriving from Montreal. Phew! Two customers had been waiting for a baggage for 24 hrs, there, totally frustrated. Compared to their ssituation, mine was not so serious? Two men at counter were not sympathetic, no emotions showing. Until I paid attention to their problem, a woman showed up, tried to amend the situation. AirCanada's corporate image was damaged by those two men."
Cons: "They had nothing together. My first flight was delayed so I got in late and my connecting flight was rescheduled for 5 hours later. Their "free meal voucher" for rescheduling amounts to one slice of pizza and no drink. The airport then lost my checked bag and kept me waiting in one room for 4 of those hours to where I was still rushing to catch my next flight. Air Canada then forgot to assign a plane to my new second flight so I waited another 2 hours to board. Once boarded, the airline made us wait another hour while they loaded bags, then unloaded some of the wrong bags thy put on. They then tacked 25 minutes in the wrong direction and we went all the way back. I have never seen so many people rushing the customer service desks because they missed their connecting flights, throughout the entire time I was stuck in Toronto. Additionally, their "in flight movie system" doesn't work unless you rent one of their iPads. It prompts you to download Java Flash player even if you already have it instead of asking to run it. Then once you allow it, you get a 1-2 second animation then the movie breaks. There are similar errors with their music and tv show features, I tried all of these in my laptop and phone."
Cons: "I didn't travel with children, but if I had done they would have needed entertaining. The crew offered iPads (to rent) for the entertainment of children and adults alike. Why can these not just be given to passengers, better still BRING BACK SCREENS IN SEATBACKS!!!"
Pros: "The crews were nice and the seats were comfortable"
Cons: "There were so much miscommunication. Coming from Hong Kong it was late for 3 hrs , then I need to pick up my luggages and went thru immigration. Missed the flight to Toronto, checked at the counter and was told did not need to pick up my luggage until I got to Atlanta. Well at Toronto, my luggages didn't go through. I had to pick them up and went thru immigration on the USA side again. Missed my flight again! It was so frustrating except all the employees were very nice and helpful."
Cons: "Have to pay for entertainment on such a long flight. Crew was very rude"
Cons: "Boarding Zones 3-5 is always a mess"
Pros: "Air Canada accommodated me on an earlier flight saving me 3 hrs."
Pros: "Friendly crew"
Cons: "Touch screens were broken"
Pros: "The trip from Kelowna to Vancouver was amazing. Quick very pleasant."
Pros: "The experience was par for the course. No frills, no pleasantries, only water and juice on offer, but the A330 was great."
Cons: "1시간이상 딜레이, 비행기를 타고서도 1시간쯤 있었던 것 같다. 그리고... 난 뒤에서 두번째 좌석에 앉았는데, 맨 뒷좌석에서 두 직원이 밥을 먹으며 얼마나 떠들어 대던지... 그리고 돌아다니면서도 주머니에 손을 넣은 채 거의 빼지 않고 말만 많은 젊은남자직원... 정말 건방져보였다. 착륙할 때 얼마나 급정거를 하던지 맨 뒤에 있었던 큰 물병이 떨어져서 맨 앞까지 굴러가더라. 다른 승객도 나와 눈이 마주친 후 무사히 착륙한 것을 축하한다고 쓴웃음을 지으며 농담을 했다. This is the Air Canada."
Cons: "There were too many things to mention, but I must say the customer service is not a strong point neither is a customer first mindset. The airlines apparent made several changes between my trip and I was threaten with additional bag fees when my ticket was very clear for two carry-ons and to checked bags, which also confirmed when I confirmed my seat request. After I was required to check my bags, I realized my earbuds were in the bag and the flight attendant did not give me a pair and actually told me I could purchase a pair...REALLY!I just did a 15 hour flight from Dubai, you were delayed by 2 hours on my last connecting flight and you can't comp a pair of .25 cent earbuds."
Pros: "Nice staff. Efficient boarding."
Cons: "No basic food for free."
Pros: "It was great."
Cons: "Like to be able to pick my seat ahead of time without a charge."
Pros: "Crew was nice though not very professional."
Cons: "Airplane quality Seat dimensions Food quality Allowing passengers to sit where they pleased Pay for food- embarrassing"
Pros: "They have television screens"
Cons: "Boarding pathetic, crew not friendly, only paid alcoholic beverages, poor food, landing worst of all flights that I had."
Pros: "Flight and attendants great! A second offering of coffee would have been appreciated!"
Cons: "Lines were confusing to me. Kiosk machines for boarding passes clogged lines. Only 3 staff working security lines after a long weekend! 3 sets of married couples that I knew of couldn't be seated together! Airport personnel not very helpful and rather cranky!"
Pros: "The customer service desk at Lufthansa/Air Canada did help us set up additional flights for the next day."
Cons: "Since we missed our first flight to Toronto, we missed this flight to Atlanta."
Cons: "bad service and didnot tell customer some critical information"
Cons: "Three hour delay. Getting into Atlanta at 2:00am"
Cons: "Not serving a meal on a 5 1/2 hour transcontinental flight is unacceptable. Just because you can get away with it doesn't make it good policy."
Pros: "I bought Business Class because the rate was very competitive. Seat was comfortable enough. Flight departed nearly an hour late, but arrived early at the destination, which helped."
Cons: "The flight attendants in first class honestly seemed overworked and had no time for anyone. A request for a mixed whiskey beverage brought a Diet Coke instead. The attendant didn't seem to care at all when the mistake was pointed out, nor did she fix it. Snacks and drinks were essentially flung at us with the care of throwing slop at farm animals. Which pretty much describes the quality of the meal."
Pros: "I liked the comfort and the service"
Cons: "the long delay in Montreal"
Pros: "Amazing legroom!"
Cons: "Poor selections of snacks and drinks"
Pros: "This was the usual flight. Nothing exceptional. The flight crew were very nice."
Pros: "Leg room was sufficient"
Cons: "Touchscreen monitors were not the best."
Cons: "In flight movie wouldn't even go full screen!!! Had to squint"
Pros: "The comfort of a Dash 8 was surprising. The seats have a suitable amount of leg room which I'm actually scared to mention so they don't add an extra seat to each row to take it away. Not too much, not too small, just right for a 6 foot man to not have his knees pressed against the seat in front for the whole ride"
Cons: "Where to start? Dash 8's shake, rattle and roll for the whole trip. Felt like we could fall out of the sky at any time. Staff don't care. Split our group after rescheduling due to aircraft issues despite seats available on both connectors. Said to wait until next stop to fix. Next stop said nothing they can do since we checked a bag. Put 2 hours between arrivals just because they can. Blamed it on the computer. Did provide a $10 meal voucher. Good to know Air Canada values my total trip delay time at $2/hr"
Pros: "My bag was lost. I waisted 1 hour after the flight trying to find it. By the time I realized I won't be able to find it lost baggage counter was closed and air Canada didn't answer the phone. When I called air canada next morning it took half a day for the bag to belocated. None called me as they say they would upon locating the suite case. Then it took another 8 hours for the suitecase to be delivered to my house."
Cons: "I didn't like that none notify me when my suitecase was located. Then none fade any time estimate on when It was going to be delivered."
Cons: "flight was late leaving and when we did get to Atlanta, no bags. The bags did not even leave Toronto. Got them late the next day. AirCanada could not even get our bags on a flight that had been delayed so they had 5 hours to get the bags on the flight. Will avoid flying through Canada again.When using Kayak again if Air Canada comes up will automatically look at other airlines."