Cons: "Leg room was too small, food was awful, no taste. Bathroom smelled even from take off."
Cons: "my luggage arrived wet, nobody was responsible for it"
Cons: "They lost my luggage and barely made it to connection flight with nobody to help find gate"
Cons: "Neither flight with this airline was remotely on time. We boarded both on time and proceeded to just sit there for an hour without any explanation for the delay"
Cons: "The food terrible"
Cons: "Our flight was overbooked and we were moved to a later flight causing a 7 hour layover and arrived at 2am the following morning."
Cons: "Broken entertainment control set seat 11 window."
Cons: "Lost our luggage on a direct flight"
Cons: "Lines are very long and the check-in staff are not good at their jobs. For example, I arrived 2 hours early and they ended up letting half the line cut in front, which made me barely make my flight."
Pros: "Crew and food were great."
Cons: "Delay of the flight for over 3 hours."
Cons: "The Avianca flight was over 4 hours late leaving Trujillo and blamed it on weather. Why don't they rearrange and prepare for this if the airport often gets fogged in during this time of the year? Instead they and other airlines leave dozens of travelers stranded. We lost our connecting flight to Iquitos, and after Avianca refused to reimburse us or put us on a different flight we had to purchase another flight with Viva Air with our own money. No accountability or respect for the consumer."
Pros: "Entertainment, crew"
Cons: "Several flights were delayed and canceled on last minute."
Pros: "On time, food service"
Pros: "Everything was perfect"
Cons: "Everything was good to be honest"
Cons: "No snack, and The airline used styrofoam cups which is not environmentally sustainable"
Cons: "Flight was scary as hell. Lights flickering, bells constantly dinging, compartments continually popping open, and exit light flashing."
Pros: "They took me to my destination"
Cons: "Veeery late, no information"
Cons: "We could not get on the plane because you oversold the plane and there were no seats left. We missed our planned tour in Lima and now we have to wait 13 hours to take the next flight. I demand my money back."
Pros: "Good flight, helpful staff and friendly crew. There was a flight delay out of Iquitos due to fog, causing us to miss our next connection in Lima to Cusco but the staff in Iquitos made sure we got on the next plane with new tickets and luggage transferred to the right plane. Naturally, we were disappointed with several hours of delay due to safety but were pleased with the service in resolving our concerns. There was no entertainment available on this trip ever through there was a screen for each seat."
Pros: "Customer service good. Offered food/service quickly."
Cons: "Film selection was subpar, and had no subtitles available. Flight safety information video so unbelievably boring. Flight crew repeated all instructions at least 3 times including video interruptions. What is the point of having in flight entertainment if crew will interrupt said entertainment at least once every 10 min to remind you you are still in turbulent air? Do they honestly think the passengers forgot? We are in the plane too! I understand they have to be careful due to liability but this airline is ridiculous. Believe it or not customers do not like being treated like children. Would not recommend to others or fly this airline again. Also, the lunch was awful even by airline standards. Btw the airline was avianca not AA. kayak must have messed up or they are owned by AA. AA is great and I recommend them wholeheartedly but Avianca is awful. Stay away if you can afford to do so."
Pros: "Seats were very roomy, both in with and legroom. The whole flight experience was good."
Cons: "Headphones on a short-haul flight were used and we're clearly dirty with dust. Drinks on the flight are quite particular. There were people who asked for beer and got a can, others who asked for the same got just half of the can."
Pros: "All was good ..."
Cons: "The dinner alternatives were not available for everyone ... probably because we were sitting close to the last row of seats. That is not acceptable because everyone is paying the same regardless were you are seated."
Pros: "Upgraded to first class. Provided umbrellas for boarding. Changed our daughters' seat assignments so they could sit together. Nice breakfast."
Cons: "Rain during boarding"
Pros: "Very nice and easy flight, the crew knew English very well"
Cons: "Everything was delayed, the boarding, the flight, the entrance to the airport when we landed in Liam."
Pros: "Flight was on time. Easy boarding. Smooth flight."
Cons: "In flight entertainment was below expectations"
Pros: "There was a crew member Dario, from Lima to Buenos Aires that was super nice."
Cons: "The ticket was printed as Avianca trans to American Airlines. That was wrong. The ticket was for Avianca and I went to American and I lost a lot of time. Then the line was long and took me for ever to check in"
Pros: "Very nice gate crew, efficient boarding, quick and efficient takeoff"
Cons: "Found out that a lot of Argentinians do not obey the crew rules. Before the seatbelt sign turns off they already start moving to the front of the plane. But off course is not the airline duty to teach manners."
Pros: "On time performance; friendly, competent staff."
Pros: "Avianca personnel helped as much as posssible because I am a frequent flyer in Star Alliance but there was only so much they could do"
Cons: "The itinerary I selected from Kayak site was impossible to accomplish especially with checked luggage because they would not transfer my bag from one airline to the next. Although I got my luggage quickly and got to the check in counter right away, the flight had closed and I had to wait for the next flight."
Pros: "Immediately after I finished with the check in agent, two men flashed police badges, grabbed my bags, and took me to a sketchy back room upstairs and absolutely tore apart my bags. While my bags were being searched they peppered me with questions. It lasted about 20 minutes and it was extraordinaryly stressful because they didn't seem to care if I was going to miss my flight. Normally, i wouldn't blame the airline for this, but another lady who was similarly harassed said that when she asked someone they said that if you're traveling alone and booked online, you got flagged for this extra screening. (A young German man was also dragged to the back room... we were all very non-Andean looking). That is ridiculous criteria to prevent anything- terrorism or drug smuggling! I would think the airline/police could come up with better criteria. Also, there was no drug sniffing dog and they didn't even have me turn on my gigantic camera... which I have had to do in the past to demonstrate that it was functional. Horrible."
Pros: "Delays. Gate changes on both flights."
Pros: "Nothing at all"
Cons: "Couldn't flight. I was on time, got an inspection through the police,. Missed my flight for the long inspection. Now, the airline wants me to pay penality for something that I didn't commit. Francisco Vishnu Carpio checa"
Cons: "Check in crew were awful. Told us that there was a sick passenger on the plane and asked if my friend and I would volunteer to take a flight out the next day, that star alliance would put us up in a hotel over night, pay for our evening meal and fly us business class in the morning, that all we had to do was wait at our departure gate And someone would call our name before boarding. We accepted, waited patiently, then we were scolded for having our checked bags with us and told multiple different conflicting stories about how we were to board our flight, that volunteers were no longer needed. I checked multiple times with check-in crew to confirm that the scenario was a go. They confirmed each time, so I canceled my accommodations for the evening in Lima. The change up at the gate left for a big mess to clean up. The gate crew kept arguing hat they never told us to cancel our Lima plans. But that was besides the point. The point was, they told us one thing, there was a major breakdown in communication among check in and gate crew as well as between all crew and me and no crew member took ownership or apologized for the flub up. And I'd like to point out, this was not a language barrier issue, all flight crew spoke English fluently. One crew member said all volunteers were obtained and they no longer needed us, another said that the sick person flying (the initial issue) was no longer flying, so no volunteers were needed. crew never owned that. they suggested that it was our issue that we canceled our plans. We were able to fix, but incredibly disappointing and frustrating experience."
Pros: "Flight was oversold so they upgraded us to first class at no charge"
Pros: "It was quick and we had a smooth landing...."
Cons: "Upon arriving in Lima, Avianca 808 passengers became aware that none (zero, nada) of the bags were loaded onto the plane in Cusco. The customer service response to this airline error was sub-par. Passengers were told that the baggage issue was "weather-related", which is ludicrous even if the weather both in origin and destination had not been clear and sunny with no wind (it was). Info was taken on if passengers needed bags sent on to another destination or to a hotel but were told it would not get to Lima until the next morning (this was flight 808 landing just before 4 pm). Unclear why it couldn't be put on the next flight same day. And unclear what is happening to our bags now until the morning. No apology wasn't issued to passengers. Additionally we were delayed 15 mins due to "weather". I don't mind short delays but it was absolutely not weather-related. Weather is the default excuse to transfer fault away from themselves."
Pros: "The space"
Cons: "The agents and flight attendants were very unfriendly. You could tell that because I was of a different nationality that this was a problem."
Pros: "Service was good"
Cons: "Several of the seats were broken - not sure why they insist on everyone raising their seatbacks for security reasons while they continue to operate flights where customers can't raise their seats. Maybe this isn't that important after all? The plastic backs of the chairs has clearly been refinished but the finish has worne off or been etched with customer graffiti."
Pros: "Although we were in "Economy" class, it felt just like Business. Lots of space to stretch your legs, personal TV monitor on the back of each head rest (Including HBO!), and even though it was a short 1.5 hour flight we were served drinks and a meal."
Cons: "The meal was average to sub-par, but than again it was a short flight and a warm meal was actually a pleasant surprise."
Cons: "Ran a little late."
Cons: "Our flight from Washington DC to Lima had a connection flight in Colombia. Since the flight from DC was delayed for more than an hour we ended up missing our connection flight from Colombia to Lima, Peru. And from there everything went downhill. In Colombia they crew didn't know what was going to happen to us. After waiting over 3 hours they finally told us the found an early morning flight for us and that they were going to accommodate us in an hotel in Colombia for to spend the night. we waited until midnight for the transportation to the hotel and there were another 100 persons waiting to get transportation to the hotel as well and to check inn in the hotel. disaster."
Cons: "The emergency exit row window seats are extremely uncomfortable. Seats don't recline and there is no arm rest along the wall. Also, there were no vegetarian options aboard and the flight attendants didn't make any effort to put together something I could eat."
Cons: "To be business class it's really unconfortable. Just old airplanes that should be changed and It was Avianca (No AA)"
Pros: "short flight, timeliness, great service!"
Pros: "Good options of entertainment."
Cons: "Bad service of few members of the crew. Always seem to disturb them. In the long flight, they never pass to offer water (flight Bogota-Barcelona)"
Cons: "Their check in was ridiculously slow-15-20 min per person at times. How is that possible? The flight was said to be 90 min delayed. I asked about getting on another airline. They said no. Finally this 1 hour flight was 3 hours late to Lima & I missed my international flight. Never again Avianca."
Pros: "Right in time and crew very responsable."
Cons: "The audio for film's didn't function in many places of the plain."
Pros: "The plane was almost empty and so I was able to rest comfortably."
Pros: "Nice crew. Comfortable plane."
Cons: "The Cusco airport was a mess! Long delay an changed the gate twice"