Flight was delayed 3 times. Then cancelled due to pilot being timed out. They refused hotel vouchers. Gate attendants were very rude and could not help you at all.
No access to any entertainment No food other than a cookie or pretzels even tho flight was over the supper hour Seats very close together and very little leg room Staff was very good
Get our, as a group, skis on time to their destination. Have more attendants checking people in. There was only one. The line was a block long :( . Also flight change with 5-hour delay
The cancelation of my flight from Toronto to Edmonton without any solution given to me for my next flight. Very poor connection from Toronto to Edmonton
Lost my luggage. Filed a report and there is no response. Received a phone call from another airline that said they had the bag and they did not know what to do with it
Too squished in seats. I'm 110 lbs and 5'6....can't imagine being any bigger and flying
Original flight canceled and communicated poorly. A series of gate changes , delays and plane changes followed. Even after the entire flight boarded there was another plane changes followed. Food vouchers provided to my travel companion but not to me despite being on the same reservation. No in flight entertainment. The entire experience was terrible although the flight crew were great.
Flight was on time. Online check in capabilities made things quick and easy. Zone boarding was enforced, which I appreciate. Everyone was not lining up ahead of their zone being called. Crew was professional and friendly.
Dogs. Dogs. Dogs ! Who the hell thought letting dogs on board was a good idea ? Yapping dogs on both flights ! They ruin the experience for everyone else around because you try to accommodate everyone. Please send me a refund.
We booked Premiere (their version of first class) and Premium Economy seats. We boarded an old swoop flight with all coach seating. No benefit to paying higher fare and no apology or reimbursement.
Lynda was rude and unhelpful. We asked for tea wiht a slice of lemon. She served us Coffee instead. When we spoke to her she made it seem as if we were lying. I asked if she would like to taste it and see - her reply was I don’t need to be rude. After this incident we were treated with subpar service for all beverages and food items after. We’re were purposely left out when they did garbage collection.
They lost my checked in luggage, why do I pay for my cargo not arriving at the same destination as me?
Seats were comfortable, flights boarded easily, arrived early in Toronto and on time in Nassau
Very good AC Rouge flight YYZ-TPA. Great crew, all went smoothly. Thank you!
Very nice Crew! Not much entertainment, but it was only a short flight, so it is okay for this flight.
Flight was cancelled. Had to wait around the airport for 5.5 hrs for later flight. Entertainment system was not working.
The flight was terribly cold with no blankets available, not even any to purchase. They charge you for earphones and for food though they provide pretzels or a cookie with refreshments. The seat was very thin and generally uncomfortable. I would not use them again though the crew were very nice.
Everything was on time, loading and unloading went smoothly, and the staff were positive. I wish the seats were more comfortable and had a little more space. I was in the middle seat and had to keep my elbows in so I didn’t bump my neighbour’s arms. Would not like a middle seat ever again. Would fly Air Canada Rouge again 👍
Easy check-in at yvr Pleasant flight crew More comfortable economy seating than usual
I was happy with the screen in front of me, that for a long time it was just black and not visually distracting. Then I discovered that I could just turn it off if I wanted to. Then I found some simple games and was happy to play those. I was happy with the service too. I do wish I understood the zones though. I wish there was a way for us to board and disembark more efficiently, or at least to board more efficiently, like having all the window seats fill first from the back to the front of the plane and then the other seats? But I do realize that there are perhaps already hundreds of more industry specialized experts & analysts who have been looking at efficiency for decades! I just take the stop & start boarding process with humour and I happily sit to await a simple departure after all those around me have been standing or bending for far too long. You must be used to it, but it still mystifies me why people hurry up and then just stand there.
