Daily cleaning, installation of cabin HEPA filters on flights from Latvia to St. John's
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Scores according to KAYAK customer reviews
Cons: "Food is a joke"
Pros: "Food was absolutely terrible. Worst airline food of any trip I‘ve taken. Service was sparse. One beverage for the entire flight"
Pros: "The pilot pointed out the Alps as we flew over. It was an early flight most were sleeping and we would have missed it had he not mentioned it."
Cons: "Nothing all was good"
Pros: "Lufthansa is an airline in a different class altogether. Can not compare with any commercial airline that flies to Europe"
Pros: "Booked a flight to Italy in economy section and was worried that it would be a difficult and uncomfortable flight. However it exceeded my expectations and never felt that I was in the economy section. They provided excellent service and made sure you were comfortable and attended to. Would recommend"
Cons: "Staging at the gate was chaotic and disorganized. The passengers formed a big mob since there were no instructions for where to form lines for an organized boarding. Passengers could not hear boarding instructions from the front desk."
Cons: "Problems when boarding. Some real upset customers at Valencia Airport who had too much baggage. Another proposal: Provide Fanta :-)"
Cons: "Refused to change my flt date after I realized I made a one day mistake inadvertently. I called within 10 minutes afterwards. This was 6 months before the actual flt date. Customer service was snarky, unapologetic, and almost happy that I could not change the date or get any kind of refund."
Cons: "Cramped, old plane with no entertainment system."
Pros: "Very comfortable with enough of leg room. Huge choice of movies. 8 hours flight just passed fast with 4 movies I have watched."
Cons: "Pasta with beef can be better."
Pros: "service much better Dennis was excellent and attentive!"
Pros: "This was my first experience flying with Lufthansa airlines and the experience was outstanding from start to finish! This is what flying should be like! Other airlines should do what they do!"
Pros: "It was a short, smooth flight"
Cons: "I had paid extra to pick seats and they were moved without informing me prior to the flight."
Pros: "Middle seat was empty in business class"
Cons: "Business class leg room was not much, if any, more than in economy but the ticket cost sure was a lot more."
Cons: "Lufthansa lost our bags at Heathrow for over 2 hours. I waited with my toddler for two hours in a terminal with no food options and our transport waiting. While on the flight, there were no food options appropriate for a toddler and no gluten free options for myself."
Pros: "We very much appreciated you the Lufthansa agent helped us after we missed our connecting flight to Toulouse due to German passport control. She was able to get us on a flight to Munich then on to Toulouse. We were able to get to Toulouse 4 hours after originally planned."
Cons: "Though our flight arrived in Frankfurt on time (6am) we missed our connection to Toulouse (7:20am) because of the passport check in Frankfort. There were only two agents and they were working at a snail's pace. It was incredibly frustrating and if this happens often, those flights shouldn't be advertised as connecting."
Pros: "Short trip"
Pros: "Excellent service and friendly staff!"
Cons: "It was very cold"
Cons: "Crew was great and pleasent!"
Pros: "Crew was excellent and many passengers were as well. Really commend cabin crew for their excellent work on a full flight."
Cons: "A bit cramped and I really didn't like the people in front of me who reclined in coach. The cabin crew got them to put up their seats for the food service, but otherwise there was nothing they could do. Can't we just tell people that coach doesn't have the room to recline. Also, you guys are German, can't we at least board by rows?"
Pros: "Was great,on time,no issues,they send me the flight connection gate on my email.*****"
Pros: "Every time I fly Lufthansa I am super pleased with the food. All other aspects fine too."
Pros: "Maintaining traditional tourist class service, i.e. a little bag of snack, soft drinks served on even a very short flight."
Cons: "Boarding was free for all, would've preferred boarding by rows."
Pros: "On time"
Cons: "General boarding should be by zones or rows and not first come first serve."
Pros: "Every thing except food. Could be better"
Pros: "My first time flying with Lufthansa was outstanding. Great service, super friendly and ready to please. Appreciated the free adult beverages and frequent availability of water during the long, dehydrating flight. In-flight movies were fun to pass the time."
Cons: "Disembarked the plane in a lot and had to shuttle back to the terminal. Not a big issue but much prefer disembarking at the terminal."
Cons: "We were charged a rebooking fee by Lufthansa when customs searched luggage causing us to miss connecting flight"
Cons: "The lost luggage for 4 days and a lot of thing were missing from the suitcases."
Cons: "The flight was delayed, they said due to weather, but would not let me off the plane to make other arrangements. Terrible customer service by partner airline, United. The airline did NOTHING to help me out."
Pros: "On time. Friendly helpful crew. Comfortable seats. Free wine with meals."
Cons: "Breakfast bun was not tasty - too much bread and not healthy at all."
Cons: "I had to endure 10 hours sitting next to an obese passenger, who was to big to fit into his seat and had to rest his shoulder and elbow over my seat. The crew couldn't do much and so I had to shift myself sideways for the entire journey in order to make space for this obese passenger to rest his arm into and over my seat."
Pros: "The stewards did their jobs well."
Cons: "Our departure was severely delayed due to airport and aircraft crew errors. This meant that I missed my connecting flight in Munich, had to endure an extended lay over, board an extra flight to Budapest and endure an even more unbearable lay over there before being able to reach my final destination in Athens. I paid for a one-stop flight and have ended up having to endure a two-stop flight with extended lay overs. I feel completely cheated out of my money and overall have had a terrible experience."
Pros: "The crew was great. The seats were ok."
Cons: "Check in was very, very slow, for some reason."
Cons: "At time confusion amongst the crew- received wilted salad- seemed the last rows had to take what was left over"
Pros: "Love being able to watch whatever I want on the entertainment screen. The crew was very considerate and helpful to passengers. This plane had the restrooms downstairs which really reduced congestion."
Cons: "The "dinner" meal was really not good. The lunch meal was OK. I remember much better food being served several years ago when I last flew Lufthansa."
Pros: "Everything on the plane seems clean and well maintained - nothing is broken, worn or soiled. Lufthansa spends a little more effort than other airlines to cut down on waste when it comes to their in-flight food service (real silverware and reuseable dishes). The Munich airport is by far more convenient than Frankfurt when making connections in Germany."
Cons: "I was a bit disappointed with the limited seat availability/choices. If you cannot check in online several hours ahead of the departure you are typically left with center/middle seats in the area of the plane."
Pros: "The staff were great. Food (sandwiches) and drink were included in the service. Music entertainment was included at no extra charge."
Cons: "All good. United and USA domestic carriers need to learn what to do from lufthansa."
Cons: "The security questioning at the boarding gate was not at all coordinated. Note that this was a Lufthansa flight operated by United. I was asked the same security questions twice because the first security officer forgot to place a sticker on my boarding pass. The security staff was both rude and arrogant."
Pros: "Friendly crew, overall international flight experience was comfortable. Thank you."
Pros: "Good service."
Pros: "The price for a direct flight was reasonable"
Cons: "Wifi wasn't working and movie selection poor. No individual screens especially for a 10 hr flight. Staff were not that friendly either. Old plane and small seats. I would rather pay more for a more comfortable flight."
Pros: "Additional legroom"
Cons: "Business class should offer more in seat than empty seat between two coach seats"
Pros: "Crew was nice."
Cons: "Very small cramped seats in business class. Would not fly again."
Pros: "I havd to buy a whole new flight. from mechanical errors. it was horrible. I have no help"
Pros: "Great crew!"
Cons: "Landing was very rocky."
Cons: "I was seated next to a family with an autistic child. Because they had checked in late, they were seated separately. The autistic child was unsetted by having to sit separated from both parents, causing quite a commotion during the whole flight. I couldn't rest during the whole flight. Lufthansa should do a better job with accommodating the needs of special cases like this, preferably when they book the flight or before they board. SFO boarding was slow and confusing. There was a backup being caused by having to seat 6 or more passengers in a wheelchair. Then, I followed signs for boarding in Economy, which was at the front of the A380. I was forced to the aisles to the back of the plane, where I prompty collided with other passengers that were boarding the rear entrance of the plane. Why wasn't I just asked to board from the rear entrance to avoid the congestion?"
Pros: "Very comfortable plane"
Cons: "My wife's request for gluten and lactose free meals was forgotten so she could not eat much of what was available"
Airlines flying from Latvia to St. John's have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Latvia to St. John's
Masks required on board, masks provided on flights from Latvia to St. John's
Social distancing seating
Middle seats unavailable to book on flights from Latvia to St. John's
Testing for antibodies, testing for symptoms for flights from Latvia to St. John's
Waiving of change fees. Search flexible flights from Latvia to St. John's