This airline would not refund my money and I had a physician note that I could not fly. They are crooks
Westjet was late and we missed our connecting flight with Cathay. Had to wait 8 hours. Westjet only allows 1 checked in baggage for international flights- it’s always been 2. Canada allows only 1 sandwhich bag size full off small liquids. Everything else will be tossed. Awful trip. Will never fly west jet or go to Toronto to connect flights!
Leaving the same day as planned would've been better
Good. Would be better if the carry on baggage was free.
Westjet has been absolutely terrible! Flights continually cancelled. Took 4 days to get home. Would have been 5, but we booked last flight with another airline after our Westjet flight was cancelled. Even pilot on original flight looked frustrated! Funny how they say cancelation is weather related, but they still have more than 1 other flight leaving to same destination on same day, but of course those are all full. This happened more than once on this trip. Two weather related cancelations and 1 mechanical. Not sure if the last flight even went ahead. Felt so sorry for families with kids and babies, and the older travellers. Felt like we lived out of suitcases and airports for days - SO RIDICULOUS! Next to no help from Westjet staff at airports, but it appears there is nothing they can help you with. Westjet has made it that they are unreachable when you need them! People were getting extremely frustrated, and rightfully so. Additional costs to us really added up, but Westjet literally DOESN'T CARE! Final straw was when we had to pay $1280 on a different airline (economy) trying to get home after another cancelled flight. Westjet will be refunding us a whole $140! Can't believe how this airline operates. We will never, ever use them again!
The only thing I didn’t like was how far away the gate was. I would have requested a wheelchair had I known.
Long wait to check in your bag at Honolulu Airport as no kiosks therefore no bag drop line. Confusing at gate as the desk is at entrance giving the impression you need to check in there . Waited in another lineup for no reason
Did not realize this was a super budget airline - we even had to pay for a carry on!
The on time performance and the ease of boarding are great. The crew were cordial. During landing the pilot made a hard landing with some swerve that was a bit rough but other than that everything else is as smooth as it can be.
I liked when we actually were allowed to get on the airplane back to Edmonton… What could’ve been better well, not having our flight be delayed five hours could’ve been better… And then canceling our flight from Edmonton to Toronto, and then rescheduling us to fly from Honolulu to Edmonton -Edmonton to Vancouver, and then Vancouver to Toronto with a 12 hour layover in Edmonton pretty much was hell… Total travel time to get home 38 hours that’s really what could’ve been better. The two gate attendants for WestJet in Honolulu told us to come back to the gate to try to make other arrangements because they had to board the Calgary flight 1st and they didn’t have time to talk to me but by the time I came back when they told us to they said you should’ve come earlier to make these arrangements everyone else already changed their flights… We found out later that 30 people did not get on the 2:30 AM Edmonton flight. They ended up getting on the midnight flight to Calgary and making other arrangements to Toronto and so forth which we could’ve taken advantage of that if they had allowed us to when I initially had went up and approached the two gate attendance one of their names was Denise. One of the kindest WestJet employee was the one who received us in Edmonton, who felt so bad about the entire situation she got us for more meal vouchers and flew us first class from Vancouver to Toronto. In Honolulu they had given us two vouchers to use for dinner and they weren’t valid outside of Canada so we had purchased a meal and they were completely useless… But nowhere did it say that they could only be used in Canada So when we received more food vouchers in Edmonton, all of them did end up working in Canada, but it was just so convoluted. Overall, we have traveled to other countries even going as far as Africa… and that experience was far easier than flying to Hawaii from Canada I cannot believe any of this happened and how inconvenient it was We arrived, exhausted after 38 hours of travel, and could not even go to work on Monday. I look forward to hearing from KAYAK or from WestJet for some sort of compensation over the situation.
