Service was excellent , I had a great experience with them
The preboarding and the gate organizing management was poor, unorganized and mismanaged. While standing in the business line I kept getting ignored and the personnel kept checking in others, right in front of me until I finally spoke up and pointed out their clear signs of ignoring me while patiently waiting to be checked in. Once checked in the gate the personnel kept chit-chatting and not managing which group is to board, being totally nonchalant, unorganized and behaving amateur-like . Very unprofessional and unlike the quality the Austrian Airlines brand otherwise provides. The crew on the plane are always fantastic and the best. What a shame the crew on the ground was so mediocre.
Flight delayed with no explanation. Boarding was confused (proceed to plane, go back to waiting area).
Boarding by bus - this is 2026! Luggage did not board the plane though we had over two hours between flights. After it was located it didn’t fly immediately but waited one or two flights until boarding to fly yo Belgrade.
Very limited legroom in a 10 hour flight.very old plane.
My flight was canceled and even though I paid אם KAYAK you didn't even answer me and obviously didn't refund my money. I will never buy a ticket through you again.
Landing was a little hard. Food was not great My prior review was for the flight to nyc too
My flight was changed, you over charged me for a change fee and seats that I did not get, I was out on standby with Austrian airlines. You stile $600 from me.
From all the segments I flew it was the only one I did not get the option to choose ni seat, I did not get the quality of seat I had paid for. Crew was nice, airplane was clean, but no food, only water and a small courtesy chocolate. Everything else you had to pay for.
Very efficient and profesional .One of the best. I had 20 minutes between 2 flights and still made it amazing.
they could have remembered to put my luggage on the flight, it's frustrating and disappointing to have your bag left behind. now i get to deal with sh** tomorrow. do i have faith that AC will be on top of this? no. the flight was fine, run of the mill AC flight pay up for top notch service.
It was a good flight and we arrived on time, plane was clean.
The flight was fine. Long wait at security and for wheelchair. Got to gate about 5 minutes before boarding
Disappointing flight experience! ✈️ A two-hour delay, insufficient food and drinks, terrible cabin crew, and poor service overall. No toothbrushes or toothpaste provided for a long-haul flight — absolutely unacceptable! Compared with Japan Airlines, the difference in service quality is unbelievable. Overall, this experience was simply not good enough.
It was our first time flying wit Air Canada. I found most everything very good, however, our flights leaving and returning were both delayed. And we were met with no place to de-board the plane and had to wait an additional 45 minutes on the plane after arrival. That was very disappointing. Also hefty fees both ways on what would normally be a carry on bag on any other airline.
Traveling from Montreal to SFO, after landing in SFO, there was no announcement about where to claim our luggages. Our gate was in Terminal 1, and went to the luggage claim area in T1, but couldn't find any information on the screen. Eventually, an airport agent told us that our luggages would arrive in Terminal 2 luggage claim area.
Very good, easy to check in, 24 hours to cancel, good prices, nice flight attendants!
Great flights. Only criticism is when landed I. Montreal, wheelchair service has no signage or anyone letting you know where to go , just an older gentleman at the desk looking confused
This is a regional jet. As far as those go it was average. Again poor quality for an expensive seat. Not worth the upgrade
All went really well. Except that I was randomly chosen to be thoroughly checked!!
I never got to Lufthansa because of Air Canadas negligence.
The flight got delayed 3 hours from Montreal and we missed our connecting flight so it was a long journey
This flight had way more space than my international flight which is just embarrassing
The flight crew did a good job, the main problem I had was in the layout of the pod itself. I know it does not matter but the connection for the head phones was not A- easy to find, B- very difficult to do based on the placement ( behind the right shoulder, very hard to reach, the type of plug on the frame vs the actual plug of the headphones), C due to the location and the way it connected, it did not allow me to use my own headphones, D- very low quality and very uncomfortable headphones, E- Surprisingly, very old selections of movies, for me, at least. I will still fly with Lufthansa as you deliver a very good product overall and I enjoy the quality of service, the ease and the prices. Thank you.
Try to humanize onboarding and take AI out. It's embarrassing and useless
no kiosks to check in with- it’s 2024!!! the flight was so hot and uncomfortable - not sure if that’s what caused a lady to faint during the flight but i was absolutely miserable.
I ended up buying (for $340) "extra space" seats because I my flying partner was given a STY boarding pass, leading me to conclude that she was on standby and that we had to buy seats on the flight. I later learned that the flight was not sold out and that we could have gotten on as usual. To be honest, I felt swindled.
Waited 7 hours at the airport and now I have no way to locate my luggages because they were checked with tags to a flight that was delayed twice and then canceled last minute. I was told my luggages would be routed to my final destination but they’re not here .
Didn't have my boarding pass until Montreal, really stressful and neither Luftansa or Air Canada were rlly helpful.
Please see other message. One flight was cancelled and neither Lufthansa or Air cañada would book me on another flight as they did not have me in their computer(with the numbers you assisted me with) HELP
Worst airline I’ve ever been on. Would not recommend to anyone no matter the cost.
Payd for long seats for our parents and because they don’t speak English fluent they have moved them. Absolutely scam!
Even when you get the priority pass the experience is not what it meant to be priority
I wasn't able to check in before because I had no internet on a long ride over and I had to pay Euro 50 all together I paid an extra Euro 200 on top of the original flight because I had suitcase and carry on and I wasn't able to check in online before And the end it ends up being more expensive flight than a regular carrier You don't save money and the plane is less comfortable
Boarding from Teminal C, which requires long walking to it from main terminal A.
delayed flight, bag was delivered earlier than I landed, no even water was offered during the flight...
The 50 € boarding fees per ticket are completely unjustified. I lost all my savings because I arrived at the counter barely 5 minutes late (2hrs and 55mine before departure). This feels like an unnecessary penalty. It's especially disappointing considering the initial flight was canceled by WizzAir. I expect a partial refund of the 196 € paid for the boarding.
Low cost carrier, you get what you pay for. Cardboard-quality seat, no recline, minimum pitch, bus-to-board service (no jetbridge), and overworked/underpaid flight attendants. But, they got the job done on-time with no major catastrophes.
2 hours delay, very disappointing, at least they didn’t cancel at all as they do often
The border control opens at 4:30 so there is no point in going in early as the wizz email suggests. Our flight utilized a plane with plastic seating which was really uncomfortable.
I didn't like the food, and it wasn't as good as all other business class that I'm using
I'm flying several times per month in business class. You had the worst food by far from any company I have ever flew with. The Spanish wine was great. I purchased Internet, but it didn't work well for most of the flight.
All good, professional service, and arrived close to on time.
This was a special trip so we booked first class. It was obviously an old plane as the seats weren't that comfortable or spacious. We were delayed 45mins taking off as the "little engine that starts the big engines doesn't work". The powered divider between myself and the next seat in first class didn't work and my electrically powdered seat didn't work so I had to move seats to try and get some sleep. Food and drink were good, crew were great. But I'll never fly with BA again.
Need thicker and wider blankets. Food was below standard especially in the fist leg.
Decrepit planes, poor business class layout designed to maximize revenue, no decent movie selection.
Boarding was efficient. Flight left on time. Wasn’t full so we could spread out a bit. Food was ok.
The A350 is a great plane but BA's seating was incredibly tight (eg compared to the same plane as flown by BA's partner Finnair) and with a middle seat it was very claustrophobic
Staff and crew where very nice and friendly. Just need to improve the timming om the meal and beverages.
The seat was a bit crowded since the person in front was reclined. It’s my personal belief that if the seats are allowed to recline, there should be more room. The service provided by the crew was the best I have experienced.
