Pros: "The people on the plane were great."
Cons: "The San Salvador airport is chaotic and not user friendly."
Cons: "Boarding process. We had to use buses"
Cons: "The particular seat I was in was horrible."
Pros: "For a several hours of flying the seat we’re fine"
Cons: "The crew service was very poor!"
Cons: "Be on time"
Cons: "Landng little scary."
Pros: "My seatmate was the only good thing on this flight."
Cons: "Boarding left a majority of passengers standing on the ramp for 10+ minutes. Business boarding seems non-existent. Lavatory had no facial tissue and ran out of tp. Service was meh. Hand towels were heated up wet wipes. Hardware was ancient. Enforcing safety rules was not a priority."
Cons: "Hicieron perder mi equipaje."
Pros: "The crew was friendly and showed great care, attended every need."
Pros: "Nothing. The staff was rude. Avianca was understaffed for holidsys"
Cons: "Poor entertainment. Lousy service. I spoke with manager Eva Maria, and she could care less. I have booked at least 12 flights on Avianca in the last two years. Service was shameful"
Cons: "From NY to the San Salvador we arrive safe excellent fly. What I did not like was to wait 4hours and 54 minutes . And to Waite 3 more hours almost the fly from El San Salvador to Panama and the fly was for 1 hour and 54 minutes that’s was too much to wait and was very awful. Avianca food did not like it. Thanks,"
Cons: "Old recliner seats."
Pros: "One of the best flights I have had the pleasure to take. Thank you so much! The crew was amazing!"
Cons: "Cant complain! After taking this flight I will definitely look for more flights with your airline!"
Pros: "Very professional and friendly crew, with easy check-in at the airport."
Pros: "Nice employees."
Cons: "Departure delayed."
Pros: "Overall everything went well. Boarding was easy, quick, and the crew very helpful."
Cons: "I felt the space between rows is a bit tight and the food was fair."
Pros: "short flight but excellent service for the price,"
Pros: "Entertainmente system, confortable seat"
Cons: "Had to wait 40 minutes in a bus to get to plane"
Pros: "Nice Crew. Good movies and music."
Cons: "Crappy seats. Food is bad and the bread was horrible."
Pros: "Crew, food."
Cons: "The airplane's entertainment equipment remained in the 90s, and just one station worked. No USB for charging, no even individual screen."
Cons: "Avianca did not want to respect my ticket and put on standby my seating"
Pros: "service. the crew was very friendly"
Pros: "Un vuelo maravilloso sobretodo por la calidez de su personal en tierra y a bordo! Viajamos con mi esposo y mi hijo y tuvimos el mejor servicio, sumado a la puntualidad en todos los itinerarios y los acuerdos y salas VIP en todos los aeropuertos."
Pros: "Voucher for lunch"
Cons: "No accommodation to change flights. No honest updates."
Pros: "Very smooth day at the airport and in travel. Thank you Avianca"
Cons: "I didn't use my flight. Bought insurance but when I tried to change my flight it cost more that just buying another flight."
Pros: "The crew is always professional and friendly. The planes are always clean. The snacks are always tasty and the entertainment when available is always just right."
Cons: "I really like Avianca. No suggestions for improvement. Keep up the good work."
Pros: "Flight attendants were great!"
Pros: "Tasty little sandwiches, everything went smoothly."
Cons: "Lost our bags in Panama City even though we had a five hour layover."
Pros: "Plane is fine"
Cons: "They change the flight at the last minute so they can acomodate their own staff.."
Pros: "We had great seats with lots of leg room."
Cons: "Boarding took forever"
Pros: "Entertainment was ok"
Cons: "Terrible food"
Pros: "The in-flight entertainment and seats!"
Pros: "Airplane was clean, modern, and very accommodating (cup holders, usb port, large touch screen entertainment systems for which they provided headphones FREE of charge, free hot turkey and cheese mini croissant with a mini cold doughnut, fresh drinks). Staff were also super nice and accommodating, flight was smoothe. Oh...and seats leaned back quite a bit more than on other airlines i've used in the past."
Pros: "Very puntual the departure and the space they hace between the sits. It's important to me because i'm a large guy"
Cons: "Mayen the atention of the crew could be better in the travell"
Cons: "I needed to change the date,,,,but no answer at Avianca....so I ended up wasting the full amount I paid.NEVER AGAIN do I use KAYAK!"
Pros: "Good selection of movies, free exit row seats and extremely cheap fare"
Cons: "Unorganized boarding with extra security measures before entering the plane (opening carry on and patting you down), we were about 30minutes late, crew couldn't control passengers with kids (kids were running around the plane), horrible food and stiff seats (barely any cushion)."
Cons: "massive delay in the counter"
Cons: "The time in the check in Line was horrible, why the people who made your check in on line wait around at airport, more that the people don't have check in? It is absurd!!"
Pros: "Poor attitude by crew members. Upon arrival back to the USA, found luggage had been broken and items lost. I spent 1 hour filing paperwork with Avianca- two months later and I have not heard from them. Unbelievable. Will not fly Avianca again."
Pros: "in terms of comfort, i really appreciated what avianca offered. it was a much more modernly designed plane, with a wide variety of inflight entertainment, usb outlets,, and generally comfortable seats. the crew was also very polite and professional."
Cons: "they refused to offer me a vegan meal because i purchased my flight ticket from a third party vendor [ie, kayak]. i think thats bullshit, and pretty sad because otherwise avianca was great."
Pros: "Professional crew, no fanfare, standard was excellence."
Cons: "Faster flight time in air..."
Pros: "Crew was great, the seats are never comfortable"
Cons: "Delta flies a lot of the CRJ planes, even on relatively longer trips. Traveling first class, the seats are a little wider than in coach and have a little more leg room, but calling it "first class" is a bit of an exaggeration. It's more like what coach used to be before the days of the flying sardine cans."
Pros: "Landed on time"
Cons: "Still sitting waiting for a gate at Logan"
Pros: "Great service"
Cons: "Messed up my luggage in Atlanta. Gate said baggage was going to domestic. Ended up in international terminal. Added almost an hour of back and forth between terminals."
Pros: "Good experience"
Cons: "Better snacks"
Cons: "I’m skinny and 5’2” and I felt squashed. Like I was in a dollhouse. The space is too small, it’s too uncomfortable. I couldn’t take my zip front sweater off. The seats and space are not proportional to humans."
Pros: "Not much"
Cons: "Being on time. Trapped in plane for 2 hours"
Pros: "Great crew, great entertainment, came in early"
Pros: "The entertainment"
Cons: "Space between"
Cons: "Couldn’t hear boarding announcements. Lots of boarding confusion"
Pros: "It was a nice flight. No troubles"
Cons: "Have rhe right to carry at least one luggage per person at no cost. Besides carry on and personal item. Tickets prices and luggage costs are extremely expensive."
Pros: "We eventually got to Atlanta."
Cons: "Delta is flying a lot of commuter planes, which are pretty cramped. We usually fly first class, and the seating is essentially the same as what coach used to be. There's nothing "first class" about it. And of course, the flight was hours late."
Cons: "Cabin was cold enough to store meat. Entertainment system was poor at best. And, of course, the seats were too small and uncomfortable. Time to start looking at other airlines."
Pros: "Crew was amazing."
Cons: "Delayed departure due to late crew arrival. Not a huge deal."
Pros: "Zee was our flight attendant and she was absolutely wonderful. Personable, attentive, and she made sure each and every person on the plane was comfortable and happy, going so far as to move solo passengers to empty rows so they could have more space. I wish she could be on every flight I take."
Cons: "Flight continually delayed so I had to drive to Chicago and take an American Airlines flight - that cost an additional $700"
Pros: "I was rerouted through Detroit after it was apparent I would miss my connecting flight. The flight was good and I have no complaints."
Cons: "No usb or electric socket to charge mobile phones Landing was very rough"
Cons: "No video screens and wi-fi was too slow to use"
Pros: "Take off on time, arrived early, pleasant flight attendant"
Cons: "Had to sit on tarmac after arriving early"
Cons: "My friend and I was switched to an even worse seating when boarding. Very uncomfortable especially for my friend since he had crutches."
Pros: "On time, pleasant and friendly flight attendant, no unexpected issues or problems."
Cons: "Grumpy gate attendants at YUL! Could not hear the captain’s comments over the PA system. Shouldn’t the volume be checked every so often? We were offered only water or coffee, bad enough, then there was no milk or cream on board, so water or black coffee... not very impressive! And there was no entertainment so I’d rate that zero but the scale only goes as low as one star."
Pros: "It's a fast flight and boarding was quick."
Cons: "The terminal at LGA airlines is terrible."
Cons: "Customs never to hire more agents to work in the early mornings."
Pros: "On time, and pleasant flight. Flight attendants were first class: very competent."
Cons: "I slept all the way, so can’t say whether anything went wrong with the flight."
Pros: "I liked the fact that were were able to watch movies complementary, staff was very kind and looked good and for the most part the air craft was spacious than United Airlines"
Cons: "I disliked the fact that their weren’t any charging station, I wasn’t able to to charge my telephone device previously but I thought I would be okay sonce air crafts that I have boarded have out lets to charge devices, was an inconviencesince I wasn’t anle to contact family. Also there was complementary movies to watch but there werent any head phones that were given, united aire lines provided us with head phones for entertainment."
Pros: "I love the in-flight movies!"
Cons: "This wasn't pertaining to the flight or airline; but the TSA line was ridiculously slow."
Pros: "Not applied"
Cons: "Not applied"
Pros: "We got on the plane and it went to where it was supposed to go."
Pros: "Over all everything specially we got in earlier than expected"
Pros: "clean. friendly. decent snacks."
Cons: "warm cabin. small seats with no head support. not enough drink cart passes."
Pros: "Crew member Lori was exceptional. Great detail to safety and customer service!"
Pros: "I got upgraded to comfort + which was great. quick flight, was even early"
Pros: "The gentleman at the gate was super helpful and helped us check our bags at the gate."
Cons: "Zero leg room. Zero arm room. The entertainment system did not function. No food for such a long flight unless you pay more then the food is actually worth."
Pros: "Fligth were on time"
Cons: "My flight from Montreal to Atlanta was 2:30 min Left at 6:10 arrive at 8:30 roughly Tried twice to get to my connection earlier and get 9:30 instead of 12:09 fligth to Daytona Delta was not flexible to allow me to book saying i did not have 55 min in between fligth which i had than lear n it will cost $75.00 to change the fligth - What? Very disappointed of Delta - lost 3 hrs at the airport today"
Pros: "Nothing worst flight I've ever had."
Cons: "Everything Delta was so poor quality!!! The flight attendants were not helpful."
Pros: "Space in seats was better than most airlines"
Cons: "That they charge for bags. It is now an industry standard, nevertheless, it's a way of stealing to customers. Airlines shouldn't charge for bags"
Pros: "Couldn’t find a thing."
Cons: "My husband booked West Jet by phone. They spelled my name wrong on the ticket which caused hours of delays tryng to check in...ultimately leading to our missing the flight. The time spent was around 6 hours....4 of them the were on one continuous phone call where we were bumped back and forth between West Jet and Delta. The problem was never fixed and we haven’t flown home yet. We have new flights booked on Delta but only because Delta took pity....West Jet does no refunds or reticketing. If flights are missed you're out on of luck!"
Pros: "Flight was delayed by 2+ hours, Delta (running the flight for westjet) sent 1 email about the flight being delayed to 4:45 which was inconsistent with the gate signage and agent who said 3:45, flight ended up leaving at 5:45PM. No reasons were provided beyond the incoming flight from LGA hadn't come in. Why hadn't it come in? When could we expect to leave YUL? No answers."
Pros: "Delta automatically rebooked our flight due to delays. We were rebooked on Air Canada"
Cons: "Plane kinda of old. Just cookies and coffee"
Pros: "The seats were very comfortable. The snacks and sandwich were good. The staff was very friendly, helpful and nice."
Cons: "We were unable to connect to the airplane WiFi, so we couldn't enjoy the onboard entertainment. The plane was not as clean as we would like it to be. There was old food under my seat."
Cons: "Seats are very small."
Cons: "Waited on tarmac at Laguardia more than 45 minutes after landing for gate to open up."
Pros: "EVERYTHING WAS OK"
Cons: "PERFECT FLY"
Cons: "Food was really bad"
Cons: "Despite we made web check in, our seat were changed. And we were assigned in separate seats (family of four)"
Pros: "Boarding was fast, left on time, arrived a little early. Drink and little snack acceptable for such a short flight."
Cons: "I realize that it is a very short route circa 1:25 hours, but it would be nice to have USB power outlets."
Cons: "The crew on this particular flight was not up to par with the previous KLM crew standards. From the boarding, which they started letting economy class before elderly people and Skypriority to the lack of at least a smile from the crew serving you. Copa please train your crew. After we are the client"
Cons: "Avoid lose time boarding"
Cons: "Never took this flight because of AirEuropa bad business conduct"
Cons: "Customers Service: I had an issue with the baggage (it was broken) and they say that is an normal process."
Cons: "Trying to print ticket for the flight was a problem"
Pros: "The crew was friendly and professional. Boarding was smooth."
Cons: "The only entertainment option is the mini screen every three rows."
Cons: "Me cobraron $33 por cada asiento de los 5 de mi familia. $165 en total. Al llegar al mostrador me dieron otros asientos a los asignados en el web check in. Me dijeron que no era problema de ellos sino que era problema del sistema. Ahora para recuperar mi dinero tengo que hacer un tramite e invertir tiempo. Pesimo servicio. Copa no sirve para nada."
Pros: "Good experience in general"
Cons: "Lousy plane, very dirty"
Pros: "Excellent flight. So fast"
Cons: "There should be tv screens on each chair and the choice to choose what we want to watch."
Pros: "El tiempo fue rapido"
Cons: "La comodidad del avion. Son muy estrechos."
Pros: "Crew was great and boarding easy"
Cons: "Copa Airlines has the worse entertainment system. I flew business and the food was pathetic. If you are sitting at the last two rows (out of four), they might run out of options for dinner and you are left without choices. I feel sorry for the crew that have to come to you and say "I only have left chicken ". Very cheap airline overall. I can't believe this is Star Alliance."
Cons: "Food was not the best this time"
Cons: "The A/C it's very cold, and I asled for a blanket and they did not have one."
Cons: "The plane was delay"
Cons: "I was promised an emergency exit seat and... I got the row after the exit row... most annoying."
Pros: "No esperaba mucho y menos de un viaje tan corto... En general los vuelos de copa no son muy buenos pero cumplen con el traslado"
Cons: "Confort la comida .... Aunque se salva la persona q me hizo el checkin en el counter a el si le doy 110 puntos eccelentecactitud fue un joven moreno"
Pros: "Everything was perfect"
Cons: "It was really coñd during the flight"
Cons: "Leg room was tight. Two seats together on both sides of aisle."
Pros: "No delays"
Cons: "Flying to Panama City first then to Guatemala"
Pros: "Flights were cheap and on time"
Cons: "No issues at all"
Cons: "Crew was not attentive in business class. They only offered drinks once during the flight."
Pros: "Attendant for Lost Luggage in GUA was super nice!"
Pros: "They give a nice snack"
Cons: "Flight delayed"
Pros: "No hubo problema con el equipaje"
Cons: "Es tiempo de espera para transbordar"
Pros: "Service was sastisfying"
Cons: "Has to stay over Night in Panamá city"
Pros: "The pilot was great st explaining the flint and not where we were."
Cons: "They forgot my gluten free meal and didn’t tell me until I was on the plane. Can we count on you to feed us? Apparently not. How can an airline forget a meal for a passenger? Especially in such a long flight?"
Pros: "The crew was helpful and always smiling"
Cons: "The plabe was dirty and the food was terrible"
Cons: "Their flights are extremely overbooked. If you book through one of these websites you more than likely will have to spend an extra day. From 3 flights they had that day all 3 were overbooked by atleastv. 5 people. Extremely shitty v"
Cons: "Every thin is good but the time between flights and the staying in the Panama airport is a little tough, we travel from Boston to Guatemala and we have always to wait long periods of time in the airport"
Pros: "The call center was not accured The fligh atendent did'nt pay any attention"
Pros: "The flight was on time, seats were comfortable, service on the airline was great."
Cons: "I am a little upset that you do not offer vegetarian options on the airline. My husband does not eat meat and he was not offered an alternative. Please offer an alternative for those that do not eat meat, I promise, you will have happier customers. Thank you, Daniela"
Pros: "Good airline. Try to use then often. ."
Cons: "The plane was way too cold for me"
Pros: "Even though it was a short flight, the crew pampered us with free food and drink. They were pleasant, jovial, and fun."
Cons: "There was nothing I didn't like."
Pros: "The service in first class"
Cons: "10 hr delay in San José. A nightmare!"
Pros: "good service"
Cons: "Copa charged me for luggage on the way back that didn't charge me on the way to. They told me it was a mistake, they should have charged me, but it was YOUR MISTAKE, not mine. I wouldn't have take it if I had to pay. Customer service was AWFUL. Stick to your mistakes, value your customers."
Pros: "- nice staff - food on the plane"
Pros: "The food."
Cons: "It was delayed, they did't give us any compensation, they didn't provide updates, I came so late to Guatemala."
Pros: "Small breakfast on a one hour flight"
Cons: "No complaints"
Cons: "There is not so much as even a free soda on the flight. They charged me $50 for my carry on because it happened to be an instrument (a small carry on sized one). They insisted this was normal. Spoiler: it isn't. I have NEVER had to pay extra for a carry on based on its value. I was tired and had been traveling since 3am. I asked for a Coffee to wake up and was informed that they are NOT complimentary. I asked what snacks or beverages they had that were complimentary and they informed me there were NONE. Zero. What? I only had cash on me (my card had been lost in traveling days before) and I asked if they would either let me pay cash or be willing to just this once offer me a free coffee. They flatly told me no. It is worth noting that I was kind and courteous throughout learning this. I didn't take any frustration out on the flight attendants. But I was deeply disappointed. I'm am exhausted traveler on your airline in a bind without my card. Can you please just be kind and offer me a coffee on the house? Nope. Sigh."
Pros: "Same as above."
Cons: "Same as above."
Cons: "No on board entertainment"
Pros: "Crew most helpful."
Cons: "Always like to travel with WestJet."
Pros: "Crew was good"
Cons: "Montreal airport was awful"
Cons: "I was delayed a few houts.they could let me fly earlier."
Pros: "not much, not even close to the service and comfort I am used to flying."
Cons: "Keep planes in working order"
Cons: "Service is awful, they cancelled a flight and they reserved the wrong flight so we couldn't get to the destination. Had to change airline and extend our flight by 9 hours with our baby. Horrrrrrible experience. Staff didn't seem to care. They put everything on their supervisor and she tried to help"
Cons: "After landing, we were waiting on the tarmac for sometime and I needed to use the restroom I was an allowed to do so. It would’ve taken me a short short time. I went to The rear of the plane to use the restroom and was told to get in my seat."
Pros: "The food"
Cons: "The staff insisted on putting bags underneath seats for a 13 hours flight..."
Pros: "Getting home"
Cons: "Leaving Montreal"
Pros: "I slept throughout the flight"
Pros: "I liked the price for my flight however I booked using my AirMiles."
Cons: "I have travel with WestJet many times is the past and had nothing but good to say. This was my first time using WestJet Encore and was totally shocked and disappointed. The flight crew i found to be very rude with and had an attitude. The biggest shock was the greetings and all announcements were in English accept the safety rules where the pre-recorded tape was played. If asked about the return flight from Halifax to Montreal, one word to describe it "disaster". I was totally turned off with WestJet. I will for sure continue using Porter as I was always pleased with there service. As they say "you get what you pay for"."
Pros: "Westjet team is fast, nice and solve issues in one call. I have had very good experiences with westjet! Thank you!"
Cons: "Today in Montreal during boarding the lady coordinating did not give priority to people with children. We were at leastthree families - we were all upset with the situation. However as I have had very good experiences with west jet I consider this an isolated issue."
Pros: "Friendly crew"
Cons: "No entertainment and bag charge."
Cons: "No entertainment on the return flights Yeg/Yul !! Makes for a long flight."
Pros: "Always great services"
Cons: "Our flight took a 2 hours delay because of fueling error."
Cons: "They tried for force us to pay for a different ticket because we had gotten a cheap initial ticket!"
Pros: "The service of the crew was fantastic."
Cons: "No food included just water and Coke."
Pros: "Very smooth flight!"
Cons: "None. All is great!"
Pros: "I love flying in a smaller plane. They are usually not full in the morning and so it gave me a lot of space to relax and enjoy the flight from montreal to toronto. The crew was really nice and smilling and they made sure that my pet and I had everything we needed."
Cons: "The seats are pretty thin and uncomfortable. There is no wifi or television on board."
Cons: "avoid the westjet encore flights. planes are small and noisy. if you sit next to a window it’s impossible to comfortably put both feet on the ground. if you pay for plus seating on an encore flight you’re basically paying to get on and off first. there’s no extra room and would be more fairly priced at $10."
Pros: "The flight comes into Vancouver at a very good time."
Cons: "We were delayed 45 minutes without reason, we asked to have our flights switched as we were nervous of missing our connecting flight and were told we could not switch. While we were waiting on the runway for over an hour I asked our flight attendant to check on the status of our connecting flight and she basically told us to hope for the best and that we would have to deal with it when we arrived in Toronto"
Pros: "The seats were vinyl, not fabric - I prefer vinyl. It feels 'cleaner'."
Cons: "1.I did not like the flight crew announcing how great they (the crew) were at the start of announcements before take-off ---- If you are great, don't tell us, act like it - I found both crew members hardly engaging, one was sullen. 2. PA system was a little hard to understand anyway. Crew member should have put volume up and made sure was loud enough , but just seemed like wanted to use a 'cute' half french/half english accent to speak in. 3. Also this flight 3535 on Dec 21 Mtl- Toronto made me nervous although I fly often. Most nervous I have been because pilot took time to gain altitude after take off, and when landing had to accelerate then decelerate a number of times. Landing was (with 2 km/hr winds i.e. not much wind) almost on one wheel. 4. Food does not have to be so cheap e.g. sweet snack bar? Please bring back an assortment of nuts as they are at least nutritious. Thank you for reading."
Pros: "Staff was great"
Cons: "The 4hour delay on the one hour flight"
Pros: "Fantastic flight!"
Cons: "Being stopped at every connection for screening. No communication about why. Nearly missing the connection due to the screenings. Being held in holding because it was being confirmed that my bag would make it on my next flight and then once confirmed it never made it anyways!!! Unprofessional and poorly executed all the way through."
Pros: "Good service and on time"
Pros: "The crew."
Cons: "Everything else. Flight was delayed by over an hour, seats are slippery and SO uncomfortable. No food, no entertainment (flight was only an hour)."
Cons: "Snack was very minimal with no selection or option to purchase more."
Pros: "It was a comfortable experience, the flight crew were attentive and friendly."
Cons: "The lack of space beneath the seat in front of me can be frustrating, especially when one is required to push their small bag underneath it."
Pros: "Quick boarding and quick to disembark."
Cons: "tiny! you get what you pay for with a turbo prop."
Cons: "You should hire agents who don't lie to passengers. That's not a good reputation 4 the company. Have an office for the baggages where passengers can address their issues."
Pros: "The flight was on time"
Pros: "- Flight was on time - Friendly crew"
Cons: "- My flight was from Montreal to Seattle with a connection in Calgary but the agent at the check in in Montreal was unable to confirm whether my luggage would be transferred directly to Seattle or if I had to collect it in Calgary and check in again. The crew should know or be able to verify the information in their database or somewhere at the departure not only when I arrive in Calgary! It adds a stress to the customer not knowing. - Flight of 4.30 hours and no free meals. - Impossible to use my hear phones in the plane so I couldn't hear the TV channels. I was also expecting movies and series like in Delta."
Pros: "Flight was on time."
Cons: "Seating was very cramped, uncomfortable."
Pros: "The airplane being pretty small, boarding and getting off was fast. No issues or delays either."
Cons: "The flight was delayed by 2 hours. So we reached almost at midnight to Vancouver."
Pros: "Crew was great. Flight was on time."
Cons: "This older plane had tiny seats in the seat backs. My phone screen was bigger. Thought we might get a meal on a flight of this length and at this time of day."
Pros: "Nice and professional service."
Cons: "Having to pay for my checked-in bag."
Pros: "Free wine and beer."
Cons: "Our flight for Toronto on Sept. 5 , # WS589 was delayed of about 1 and half hour; so, me and about 20 other passengers missed our connection in Toronto. The crew said that Pearson airport was on a shut down due to severe thunderstorms. But the weather was nice and sunny when we arrived Toronto; in fact my connecting flight ( Hainan airlines HU 7995 had left 20 min. earlier- on time- for Bejing. The crew in Westjet plane told me that all airlines were delayed in Toronto airport due to bad weather , and so that I would not miss my connecting flight."
Pros: "Great service, on time, comfortable seats."
Cons: "Could improve the snacks quality."
Pros: "Montreal to Toronto the crew and staff was great and in a good mood and very pleasant"
Cons: "Connecting flight was cancelled."
Pros: "Didn't like anything. Specially the fact that I left home at 3am and I'm still not in LA"
Cons: "THE DELAYS! 36 HOURS ON THE ROAD AND STILL GOING! NEVER AGAIN!!!!"
Pros: "all the service was very good to us"
Pros: "The fact that air Canada had a flight around the same time"
Cons: "Kept delaying with no clear idea of when we'd actually take off"
Pros: "In-flight service. Complimentary wine & beer. Flight attendants very friendly."
Pros: "Please continue this route, we love belize. Only airline flying direct."
Pros: "Made it to toronto in time to catch my next flight"
Cons: "Flight was canceled Next flight was delayed 30 mins"
Cons: "TWO gate changes and several delays later, we finally got to Toronto."
Pros: "Much friendlier than their Canadian competitors. Efficient boarding. Caring crew: One flight attendant gave a passenger part of his own breakfast when she wasn't able to eat her nut-containing snack because a nut allergic passenger was on board. Like the power stations at each seat with USB and AC connections."
Cons: "The coffee was very weak. More like brown water than coffee. Food choices were very limited. The entertainment system, available by App on my ipad, worked, but intermittently."
50 minutes waiting to open the door of the plane already parked better logistic plz
Please do not travel with Aeromexico if your destination is not Mexico. The problem is that Mexico requires passport checks for transit passengers. The lines were huge when I arrived and I waited 2 hours in line to have my passport checked and then by the time I arrived to the gate the boarding for my next flight had already started. AM plans are generally very old and poorly maintained. When my flight to SFO was about to take off the cockpit cabin door was thrown open. The entertainment system didn't work. the buttons for light and call button didn't work and I was in business class. I will do my best to avoid Aeromexico in future.
Cons: "I think no social distances between passengers"
Cons: "1h late departure, but we arrived at the expected time. Seats were not very confortable, but everyone had an individual tv. We bought a flight Montreal-Mexico-Panama City, but for some reasons, it was impossible to get boarding passes for the second part of this flight... We had to check-in again in Mexico city."
Pros: "Crew was amazing. Seats were comfortable."
Cons: "Customer service in GDL airport"
Pros: "Crew ok seat no"
Cons: "More pillows"
Pros: "The lunch was good, the team was nice and the flight went well!"
Cons: "Horrible and first flight was 1h45min late which made me miss my connecting flight. The transit airport was also a horrible experience to spend many endless hours in."
Pros: "the crew was very gentle."
Cons: "I could not get my chair in a more confortable position to sleep, it did not work. Because of that my 6 hour and a half trip was very long and unconfortable and i ended up with pain in my lower back."
Cons: "In the counter people were rude (as always) and the first guy that helped us didnt found us. A lot of time wasting and not much staff to check-in."
Pros: "Disponibilidad y ayuda del personal desde el primer momento que llegas a la ventanilla a documentar. EXCELENTE!! servicio."
Pros: "Everything, it was punctual dispite the chaos México City Airport is, the food was awesome (first class) and we arrived sooner."
Cons: "This is not about Aeromexico. Migratory police is hard now, do not have connections inside the States or you would loose it"
Pros: "I like the staff, the seats, the entertainment"
Pros: "the food was great and the attendants were wonderful."
Pros: "A long story short, I had to check my carry-on bag in order to get sealed duty free liquor through the Mexico city airport. I was able to eventually get the bag checked gratis due to the circumstances. It took half a dozen AeroMexico staff to get there, but I did."
Pros: "swift flight so that we could get off of the plane quicker."
Cons: "getting in and out of the seat was awful. especially when the seat in front is reclined. the armrest on the aisle seat should be able to move up as the others in the row did. the metal underneath the armrest is pretty sharp and jagged, scraped my palm as i was trying to get the seatbelt to buckle."
Pros: "Everything. The plane 787! Cuauhtémoc beautiful plane inside and out. Great service. Impeccable landing as usual with Aeromexico pilots! Thank you."
Pros: "The in flight meal was just what we needed and they got us to San Jose safe and sound. No complaints!"
Pros: "That I got there on time."
Cons: "Over booked the trip and got stuck in the Mexico, missing a 1 at work."
Cons: "The flight gate was never posted on the departures screen, if it were not because we kept asking we'd have probably missed our flight. The flight was also delayed by 2 hours and we were never informed of this...it just happened as we went in circles around the airport."
Cons: "They lost my baggage and then I lost my flight, I want a refund I am still on Mexico City"
Pros: "7:15pm officially cancelled at 12:05am"
Cons: "Bad Communication"
Cons: "Old plane, late with no notice. Poor seats."
Pros: "Mix up with Aeromexico and delta. Long story."
Cons: "Confusion with Aeromexico and delta printing boarding pass."
Cons: "Great service , on time and luggage delivered before I arrived to the carousel"
Pros: "Confortable seats and entertaiment"
Cons: "late boarding"
Pros: "Boarding was fast and in order"
Cons: "Flight was delayed,no information until it was late to get other flights."
Cons: "Gate was changed before bording, gates closed before plane departure time regardless of not all passengers present. Missed the flight and Aeromexico made us pay to grab another flight while it was Aeromexico personel that refused to allow us in even though it was not yet departure time and said plane doors were closed."
Pros: "Staff was friendly, both at the airport and in the air. It was nice to have meals served, even on the very short flight."
Cons: "We arrived at the airport to find that they had overbooked the plane and our family's 4 seats were in jeopardy. We had to wait until they had processed everyone else in line, even though we had gotten there first, because either they were in the "sky priority" line or because maybe they had pre-bought their seat assignments. After a tense 20 minutes of waiting, they closed the flight and let us have our seats. Then, at the gate, they confiscated two of our most important carry on bags and checked them because they said that children are not allowed a carry on item -- despite paying full freight for their seats! It was very nerve-wracking at our arrival destinations as these two items were not padlocked and were the very last to come on the conveyor belt."
Pros: "Good flight, excelent schedule"
Cons: "Flight Over sold (20 people)."
Pros: "I liked the meal and courteous attendants, however getting served at 3am was a little strange."
Cons: "We waited on the tarmac for 90 minutes waiting for 20 passengers from another flight. That's too long... we missed our bus in Chicago because of it. My seat was also broken and wouldn't lean back, making for a long, sleepless night."
Cons: "To start with I paid to check in my suitcase. But I change my mind and decided to have a cary on. when I arrived at the airport I told an agent that I wanted to bring my suitcase as carry-on and she said that it was too large. So I had to wait in line. When I finally fot to the counter the agent and the agent realized I had already paid. She said that I could try take my suitcase under my own responsibility because she thought security would send me back. I was very surprised to hear this because it is a computer case. I did not have any problems and was able to embark. The plane had not bern clean. The pocket underneath my table had a used kleenex and the table of the person seated next to my had coffee spilled. During the 5:50 hrs only once were we offer a drink. Really bad service for an international flight."
Cons: "The fly was delayed for more then 30 minutes with no explanation,I paid for the Saturday rate and end flying on Sunday what I thing is not fear . Why I have to pay more? About the food we didn't receive a meal ,they give us only some peanut and cup of water since I am a diabetic person I need to eat frequently,"
Pros: "Not a thing the flight was delayed twice."
Cons: "Everything. The flight was delayed the people were rude. I did not get my wheel chair and I was not compensated."
Cons: "Waited from scheduled boarding to when the flight was cancelled- 3 hours and then little help from Aero Mexico to rebook to final destination in a reasonable time. Was promised a full refund of cancelled booking with Aero Mexico and as of 4/17- 0"
Pros: "I like the non stop flight."
Cons: "I honestly don't see the point in having so many terminals to check in. I had my reservation code I was even able to pay for my bag and wouldn't print out the boarding pass so I had to go to the assistance counter. There was one one person helping out with this issue and took me close to 30 mins to be able to get a boarding pass"
Cons: "I got the last seat on the plane, and it smell pee all the way. Disgusting."
Cons: "Intentamos comprar tres veces comprar y rechazó la operación y 30 minutos después , ya que había comprado el boleto en taquilla me mandan confirmación y hicieron encargo , les pedí la.cancelación y no la.hicieron aun cuando el.error fue de ustedes voy a promover la baja.calidad de su aplicación soy conductor de radio y publicidad en los Ángeles"
Pros: "Biz class seats are still OK, but need refurb. Staff service is great. Will definitely look into AeroMexico for future international flights."
Pros: "The food."
Cons: "The system they have to check in is the worst. Why should you have to make a HUGE LONG line to print a boarding pass than go make another HUGE LONG LINE to check in your bags. On top of it all they charge $25 for the first bag you check in. WTF that's just being crazy. Soon they will charge people to use the on board toilet. The crew members were very rude, don't smile. They give you actitude when you asthem for something. Uncomfortable seats from the 80's. Smelly airplane. I wouldn't recommend flying with Aeromexico ever!"
Pros: "Flight attendant they were very nice and helpful"
Cons: "The boarding in Guadalajara"
Pros: "First time flying Aeromexico. I've flown servers airlines in Latin America and this ranks among the best. Will likely fly with them again."
Cons: "My one piece that was checked in arrived one day after I did."
Pros: "Convenience Service"
Pros: "Excelent at all."
Cons: "The food"
Pros: "Crew was nice and eficiente, flight was smooth"
Cons: "No entertainment on flight and only peanuts and drink to eat"
Pros: "Not much"
Cons: "Lost my luggage"