We are a senior couple (70+) and chose emergency exit seats so we would have 2 seats together and neither of us had to sit in a middle seat. My husband is type 1 diabetic on an insulin pump and I monitor his blood sugar levels. I am 5'9" and 250 lbs and found the seats extremely uncomfortable. Toward the end of the flight I developed diarrhea which lasted a full 24 hours.
They never sent me a confirmation to say my flight time had changed so I cut my holiday short by 6 hours Had to pay over 50 American for my luggage to be checked on the way home and that’s more that it cost on the way there. Arbitrarily charging more for the same thing when the passenger has no options is shady The cabin was an icebox going there and back, if all the passengers have their gloves on and their hoods up that should be an obvious sign to turn up the heat
I was very nice to arrive earlier than scheduled. Very much appreciated. No issues with flight. All was good.
We were treated well by the staff at the airport and on board aircraft. Delay was uncontrollable due to the weather. Had to wait for another gate as we were late landing in Fort Lauderdale.
I was supose to have a carrey on incluided for each passenger and they made me paid 75$ each at the gate.
Great crew and entertaining Captain. Seats were not what we had expected based on my booking but things worked out in the end. Of course, like all airlines these days not enough leg or elbow room.
The entertainment system was down; food by purchase only; several people did not receive their luggage. No one answers at the local office or online about the luggage.
I did not like I have been charged for my carry on
Onward flight was okay. return from Lisbon was poor as we missed our flight due to a long line at the passport control. Air Transat made no effort to accommodate us even though we were at the passport control 40 minutes prior to the departure.
Very good. A lot better experience then I expected for an economy flight.
Flight was delayed for 5hours. Food vouchers just aren’t good enough
The agents at the Kelowna YLW airport were really grumpy. Same with oversized baggage person. Staff on the plane were great.
Flight was early. That’s the only positive I can share. I paid for wifi on the flight and it didn’t allow me to use any streaming services so it was a waste of $20. West Jet also lost my ski equipment on my way to a ski vacation. They told me it would be delivered to the hotel as soon as it arrived at the airport. It was never delivered. I had to pick it up at the airport on my way home. I am completely disgusted with my experience on west jet
The window seat on the emergency row was too small. I had a different seat booked and they moved me. My seat remained open. It was very uncomfortable.
No kiosk to help pre boarding unlike other airlines, still lost the luggage despite its own crew/TSA or security tagging it, poor handling of lost luggage and possibly compensation is likely poor too.
Waited at airport from 10 am till 4 pm and no flight due to fog. Ugh.
As someone who never flies WestJet unless there is no other viable option I have to give this crew credit where credit is due. Extremely well done everyone.
Everything was great until we had to get our bags. The bags came out in several different batches over 90 minutes after we landed maybe more we got our bags. So much for the old West Jet where they promised bags in 20 minutes. I Next time I will pack lighter and go with a carry-on.
Flight left on time. The crew was very friendly. I had to buy a proper meal. Small cookie and a drink just doesn’t cut it for a 4.5 hours flight.
The flight was full and good as could be expected. We arrived early which is always a good thing.
Business Class was great with two exceptions: they should board Business Class Only first, then loyalty, then handicapped and families with young children then by zone. With all the loyalty and credit card holders and families with kids, dozens boarded before us and we were in row 3. My only other compliant with Air Canada is they don’t serve drinks and snacks in business class until at a cruising altitude. Transat and Emirates serve prior to takeoff which is especially nice during boarding of big planes and de-icing.
The only good part was what we paid for, we travelled premium economy, good comfort travelling with a baby. Flight with AirCanada was again delayed for more than 4 hours, service level is horrible and they don't care. They deliver the bare minimum for a world class price. If you can avoid canadian air lines, do so, oligopoly does not help them to strive for any service level.
We left over 2 hours late and they didn't even give us a complimentary snack, when getting to the desk I asked if I could be put in a row with only 1 other person or an empt y one I was told the flight was full when the last two rows were empty. All around over it
Again, we were rerouted all the way to Zurich and had a longer journey than expected.
Overall a good experience as this leg I was in Business Class. The Lounge was amazing with a view of the planes. The flight attendant spoke way to quickly when giving the information for take off and landing and it would be of no use to a first time traveler. Overall a great airline to travel on.
Smooth on-time flight but NO AC in the middle of the cabin. Business Class and the rear of the cabin were too cold but mid-cabin was stuffy and hot with virtually no air coming out of the ducts. Made for a very long and uncomfortable flight.
Air Canada’s problems are not staff related by and large, no. The problem is tiny jets between the U.S. and Canada - yes, believe it or not they are still “international” (just ask our own Mango Maniac in power in the U.S.). The little aisle is compounded by a design flaw of a “dog leg” starting at seat 12. Woe be unto you if you sit here as passengers and attendants do not have sufficient room to not hit you in the face with backpacks. One thing I will say very positively about Air Canada is you still provide pillows and blankets on transcontinental flights to all, not just the elites. Your tiny improperly designed jets are also a problem flying city to city within Canada also. One can only say you remind us of a “Jet Blue” or “Spirit” experience. Also your luggage space is downright Byzantine! We will endeavor to avoid you and use other U.S. carriers, albeit charging more.
Terrible canceled flight and lost my luggage. Flew me to Halifax. Tgat flight was delayed, had to spend night in airport chair.
The airplane has been replaced and late night layover have been extended from 3 to 7 and the only compensation was a $15 food voucher after most restaurants have been closed, not helping with children after a 18+ hour international flight
My seat was not comfortable. Flight was smooth. Regretfully we had two delays before takeoff
The flight got delayed 3 hours from Montreal and we missed our connecting flight so it was a long journey
Not great - seats were very narrow and food was terrible.
The service and food was excellent. The remote control for entertainment did not function properly.
All was good, except my USB charging did not work, so my phone got drained and I could not charge it. Same happened to my neighbour.
A bit more space? Not practical, I know. I felt squished in but part of that could have been the man sitting next to me.
They didn't open the Check-in desks for almost an hour after they should've been open (even though encouraged us to check-in our carry-on luggage because it was going to be a full flight). They alerted us that the flight would be delayed but slow-rolled informing us of the extent of the delay...which ended up being over 3 hours. As a result of this, I missed my connecting flight and had to stay over-night in Munich when it would've been a lot better for me to just stay in Warsaw another night....Lufthansa wasn't done with me yet though as I had more bad experiences with them after getting to Munich.
The plane (Mitsubishi CRJ) felt old, creaking and not very new. The crew was okay. Hot water provision was broken so hot beverages could't be served.
Not bad. We had preboarding tickets but the preboarding was badly managed. We lined up behind all the parents with little kids etc and when we got to the front of the line the attendant deliberately turned away from us and ignored us until I asked to be allowed to go to the gate. She started telling us that we had to wait until I told her we had preboarding then she let us through.
Very small and uncomfortable seats, Hard to hear entertainment system sound. Horrible food. Staff doesn't care much about the passengers. 2nd time they didn't give me my vegetarian meal. They asked me regular food with meat. The airline and staff was from United airlines.
Everything well done and customer oriented There entertainment system is difficult to navigate
Really appreciated the care, attention and friendliness of cabin crew. Very comfortable, prompt and efficient flight.
Aircraft was comfortable even in economy, clean. Entertainment screens were excellent and. Hoice was very good. Good was just ok. Crew was not bad.
Lost my luggage, ran out of food choices in business class, ground crew was completely unapologetic.
Need thicker and wider blankets. Food was below standard especially in the fist leg.
People were nice. Seats are so cramped my knees had to be pressed into the seat in front of me.
Decrepit planes, poor business class layout designed to maximize revenue, no decent movie selection.
It was great. Enough space and room for legs . Great service to.
It's useless to complain about the space and the back of the seat, making you sitting vertically like a candle. it's your business model. The "food" - there is no food. But I don't care about the food. It's the seating.
It was good although our flight to the UK was cancelled and rescheduled for two days later. This was after we were already seated on the plane. We missed the first leg of our trip. BA did put us up at a hotel and paid for our meals but we lost our hotel costs in Glasgow.
Checking in prior on line and wait time at Gatwick was terrible. I would rate a big fat ZERO.
