Overall great. For improvement: early online check-in with seat choice.
The food was really good and healthy. Hopefully, next time final confirmation before the flight is earlier with complete information such as the Seat and Terminal Numbers.
It was so disappointed trip by unexpected company's fault delay. It had taken 3 hours delay for mechanical maintenance plus another 3 hours for bad weather.
SEA HND sector internet only worked for the last 2.5hrs of flight….. never had this kind of incident with other airlines
12 of the 14 hours were in the dark, all during daylight. Didn’t use my light because it disturbed other people it was illuminating. 14 hours sitting upright in a cramped space was horrible.
I’ve always had pleasant experiences with ANA and that has made me a loyal customer.
UA discouraged people to choose seat on economy class by charging about three times of another airlines. For example, ANA will charge USD60 to choose an aisle seat but UA is charging USD 219.
Roomy airlines. Friendly staff. Timely service. Temp was warm during the flight.
On time. Convenience of a small airport. Excellent service from staff at check-in.
They lost my luggage on the inbound flight and then lost it again on this flight. I called online travel agent to change earlier flight to get a longer layover in Vancouver but ANA denied it
This was a West Jet leg and was basically on time. Everybody was helpful and kind.
20 year old 737 but really poor service from the flight attendants who must have been new.
Round trip flight to Canada and back to the US was smooth and efficient.
It was beautiful easy and smooth experience. Thank you. Will definitely get Delta for my next travel.
After I checked in, I realized we had no seat assignment. It said they would be assigned at the gate. This was really frustrating because I usually use a lounge before flights, but I couldn't because I had to be at the gate to ensure we got our seat assignments. The gate agent arrived an hour before the flight left. I was the first one up to ask about seat assignments. She told us to wait for names to be called. Dozens of other passengers were paged, but we were not. Finally, I asked my husband to ask. He went up and was also told to wait. About 10 minutes later, they called for boarding. We still had not been told our seats. We went back to the desk and they were in a panic, saying we actually weren't on that flight. Then they made an announcement telling the stand by passengers to not board (in case we needed their seats). It was so stressful and unprofessional. Finally they gave us our seats. I have no idea what happened and why the two desk agents seemed to have conflicting ideas about our seats, whether we were on that flight etc.
Overall it was not that bad! The delay on the second leg to Indianapolis , was really unexpected!!
The flight was oversold and they kept on announcing they were looking for a volunteer to give away their seat, but the announcement has to be louder and clear @ gate 88 and also must precise. Additionally, the departure time kept on changing. But overall it was fine since it was a short flight.
Crew was great. Friendly, calm, interesting, happy to be there. That makes a huge difference. Plane was very quiet. Also quite empty so I had three seats to sleep across
I received the two differed meals: chicken and pasta. I asked and I received. I am anti-wasting food!
I’ve been on this flight 4 times in the last year for work and the food never changes and always has my stomach upset by the end of the flight. The cold salad with dinner is never a fan favorite with my traveling team.
Overall, it was good. I was seating next to a wonderful lady and did not notice how time flew. Thanks
Very nice and clean plane. Transit time between flights was tight though
So far so good but food and entertainment are not available for this flight
HORRIBLE WITH THEIR WEBSITE!!! WORST WEBSITE IN THE WHOLE AIRLINE INDUSTRY
There was no room in overhead bin to place our luggage despite we had tree seats. It means a lot of people had more than 1 carry on bags. When I asked a crew member to help she said that it was not her responsibility.
The plane used to go to Chicago was a bit outdated and needed a refresh
The check-in and passport submission was complicated and repetitive, due to the poor communication between Air Canada and United. There should have been a single set of instructions and a single questionnaire that provided the data for both airlines.
It was good! Appreciated that it was very on schedule so it made the connecting flight less stressful
Internet was not working for a bet . Hard to order food with our credit card because it was not in your system .
Booked economy through United - air canada treated it as standby and was almost refused boarding.
We traveled with a 7 year old that has autism and he is significantly cognitively delayed. Your site makes it known there are no wagons allowed even if they fold down flat and many autistic children cannot travel without one because they are unable to follow directions or cooperate with walking through the airport and are too big for a stroller. Please consider making exceptions for our special needs children. Also it would be very thoughtful if you’d allow seat selection for no fee for special needs families. The autistic child we traveled with must sit behind another adult in our family because he continuously kicks the seat in front of him and is unable to understand why that is disruptive. We had to pay quite a bit extra to have our 4 seats situated with 2 in row 19 and 2 in row 20 directly behind.
It would have been nice to know there was no on flight entertainment
Food was not inspired but was satisfying. Same for infotainment selection. You’d think business class would come with complimentary WiFi. Crew was uniformly attentive and excellent.
The window seat on the emergency row was too small. I had a different seat booked and they moved me. My seat remained open. It was very uncomfortable.
Not enough food option. And not enough advices or information about what we are gonna eat.
Please make more option. And be more precise on the type of food you giving. Diner and breakfast can be different
Flight delayed 3 hours, missed my connection in Atlanta. Instead of getting to Savannah at 6PM arrived after 10:00PM Middle seat, couldn't get isle or window, couldn't book my seats in advance, had to book at the gate. That's a 1st for me and I used to travel a lot
crew was great, wifi was very poor could not even load a youtube video
It was great being a direct flight from Calgary to Tokyo. No transfer to worry about.
All was good except that the option to purchase wifi for texting throughout the flight didn't work. My partner and I both tried via the app, Chrome and Safari, we tried all payment options. Nothing worked. He was able to get ok blonde with he full coverage option, but it's nice to what we wanted or needed.
Terrible! Our flight was cancelled. No other nonstop flights available. Had to rent a car and drive 7 hours!
Didnt make it on flight. Flight was delayed. Then had to get rebooked for a flight that was 8 hours later. Guess who had to wait for 8 hours at the airport?
This flight with a lot empty place , and I have more room, feeling comfortable.
Seamless! Long but the seat back entertainment kept us all busy the whole time! Meals were excellent! Crew fantastic! Very attentive!
Representative misguided on phone while booking . Booked us , assigned good seats but horrible mistake in marking Hindu meal which was Non - Vegetarian. We are vegetarian by birth and all the time order AVML . But representative thought He is doing us favor by ordering Hindu meal as we are Indian Hindu. I had told him that we do out eat meat, fish but ok for milk products. Cheese etc . In our 14 hours flight we’re stuck without assigned vegetarian meal . While flying back on Oct 28 , we requested AVML and hope will be served with vegetarian meal
The flight attendant was nice. He accommodated me when he saw that I was uncomfortable. The food was good for airplane food. I wish there was more space between the seats. Honestly, if it weren’t for the seats I would have thought it was a pretty good flight. My seat was just really uncomfortable so I didn’t have a good experience. Comfort is everything. Economy needs to be more spacious.
Again, they lost our bags on an international flight. Two weeks worth of clothes.
Being on time for departure … my flight was delayed nearly an hour, on board.
The food was unfortunately horrible. Not many options, taste wasn’t good and ne vegetarian options
Big delay, seats uncomfortable but expected on economy in a 14 hour flight
