Low season | July |
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High season | November |
Cheapest flight | C$ 205 |
Crew was nice. Flight was timely. Seats could be better as well as the food considering it’s first class.
Crew was nice. Flight was timely. Seats could be better as well as the food considering it’s first class.
Left on time and arrived early this extending our 31 minute transfer. Bags made it also!
Good and consistent Printer in lounge did not work for me :(
Most of my discomfort was going through TSA. However, the Delta seats had inadequate leg room and I tried my very best to connect to the wi-fi and it was a cumbersome process that finally gave me the info that I needed to sign in AFTER I had completed the flight...Why make it so difficult to use? That said I really really appreciate the pilot taking a little extra time to avoid a bad storm area and both landings in Atlanta and Orlando were flawless to my delight!!!
Delayed in taking off because no flight crew. The in seat entertainment was working properly.
I love my flight attendant Faith, always smiles always helpful. She makes the flight experience wonderful thank you
My return flights were changed by the airline and my preferred seat selection with extra legroom was not transferred to the new flights
I upgraded to first class only to find out that I still had no access to the sky lounge without a sky miles card or AmEx (something that should be emphasized outside of the fine print!) Also, no food or drink service provided during the flight, so I basically paid 4x more just for “free” checked baggage and a bigger seat. Not worth it.
Very dissatisfied with the fact that I had upgraded to first class for the second part of my trip only to find out that the lounge was still not available to me, as well as not having any food or drink service on the flight due to weather, so I lost out more than what I paid for.
Delta was really good about being transparent with why we were delayed it’s just that’s the plane was really old and outdated and a lot of the comfort and amenities we know Delta to have did not shine through
Thanks for giving a beer to everyone in the seat infront of me and then telling me that I can’t have one because they are going to land. I guess I need to pay for a seat and then pick one in the very front of the plane
The flight was delayed by more than one hour. The terminal was consequently overcrowded and hot. We lost our car reservation and hit rush hour traffic in Boston, which added two hours stuck in traffic to our trip.
Awesome, the whole way through. Thank you, this is the new Canadian Airline benchmark.
We were given a complimentary seat upgrade which was so unexpected but so lovely!
Porter was excellent. Boarding was a breeze. The seats were a little uncomfortably but the overall trip was excellent.
Only packaged snacks were served. It was a flight at lunchtime and a hot meal would have been a great.
Reserve check-in was very slow compared to regular check-in. Internet was slow
Lavatories broke with an hour to go. At least we were on time.
Chaotic boarding, but mostly my issues are with Toronto airport
Flight delayed by half hour, causing rush to get to connecting flight in Toronto Pearson which doesn’t have good flow for managing immigration check and connections.
United airlines was top for my last trip in every way
Horrible; seating was atrocious - inadequate leg room and seat width tight even for a small individual. Profits shouldn’t be everything!
Connection coordination with Star Alliance partner could be better. Lots of check in setup was not interlinked between operators.
There was no room in overhead bin to place our luggage despite we had tree seats. It means a lot of people had more than 1 carry on bags. When I asked a crew member to help she said that it was not her responsibility.
The plane used to go to Chicago was a bit outdated and needed a refresh
My connecting gate in .Chicago was across the aisle from my arriving gate. Otherwise I would not have made my connection. So that was very fortunate.
Absolute disaster. Rude, uncooperative staff. Staff ignores and pretends you don’t exist when you are asking them a question. Erroneous departure gate and baggage claim information. Equipment not working for purchase of drinks. Overly expensive baggage check-in fees. Overly crowded. Dirty airplane. Passengers coughing incessantly as if they were being gassed. Circled airport in flight several times and waited on the tarmac for 1.5 hours. The worst experience ever. Consider another industry. The travel industry is not for you.
I flew basic economy, so it was what I expected. Crew was nice though, and flight was quick. Would recommend for flights under 6 hours, otherwise would upgrade to something with more leg room.
Bad, they delayed my flight, lost my connection flight had to stay overnight for the next flight and missed a lot of important meetings. 1 day totally lost!
Airline staff was good the checkin process was ok but the plane itself was very bad the comfort was worst it was worst and the most stiff 5 hours of my life i felt claustrophobic
Agent checking me in was great. Plane was nice. Problem was with the handling of my fragile check in. They damaged my steel drum, waiting to hear back from them to see if they will take any responsibility. Think twice about travelling with something fragile, they don't seem to treat it any different than normal luggage
I had a problem checking in as I didn’t have the correct code. I had to phone BudgetAir.com. They charged me an additional 174US for some tax or something in order to provide me with my booking number. I will never use a third party seller again. Absolutely criminal activity. But I did get to where I wanted to go
Still sitting in a hotel when I'm due for work
My trip was two parts flying from Canada to ATL then to PNS I had confirmed seats with tickets at boarding in Canada and bags tagged for said flight. Got to ATL got help to plane before boarding ended and was told at the gate that I had no seats on this flight even though I had tickets that said so I was told by a supervisor with Delta that I was booked on flight 5 hours later not the one on my ticket had to sit in ATL not knowing if my bags were on flight I was booked on or the one I was told at the gate for 5 hours later or even if I would have seat on that flight as seats were to be assigned at gate. Will never recommend West Jet product and am not sure about Delta any longer and had never booked thru Kayak for flight before and will probably never again and will be sharing my experience with who ever will listen to me about it to warn them to avoid the problems I went thru.
Terrible experience at the gate. Charged for carry on luggage despite them meeting the requirements for sizing.
It was not clear that a shopping bag with gifts would need to be checked. Lucky that my friend checked her carry on so that she could take mine on. It contained fragile items ( and expensive). Plus they charged me $100 for that last minute change.
Never been on a long haul flight that didn't have on flight entertainment. I hope the way back is better !
It was fine for a low cost trip. No entertainment and poor food offer. The sits were ok. It was on time.
Seat barely reclined. Boarding took forever. Flight attendants were not very friendly
Worst airlines. I will never fly this again. Please warn customers. They cancelled our first flight and then gave us flight vouchers that were declined.
The TSA people or whatever you call them were a bit rude- I asked why I had to take my shoes off bc I'm 75 and in the USA, I don't have to. The man didn't need to snap at me. It wasn't even busy! The plane was ok, a bit small for such a long flight, but I'm very familiar with the 737 used ( I fly it often between SFO and SAN) service was ok-nothing special. If I drank alcohol I guess I would be happy with free choices. the plane was HOT and even the FA commented on it. They tried to get it cooler, but it never happened.
I have flown on many airlines all over the world, and this plane flight was the most uncomfortable I have ever experienced.
Flight from Minneapolis to Montreal was easy, breezy. Small plane, so not much overhead space. The seats felt slightly smaller than normal, but not uncomfortable for my body type. No screens in the seats for watching movies or shows, but I don't mind, I'm more of a reader.
Excellent overall experience. Seats were comfortable and ample leg room.
Con: Travelers shouldn't have to pay a fee for first checked bag, in any fare class. Pro: Plane was new and comfortable, even for the seats that didn't cost extra.
Wheelchair help is not reliable & chaotic. No food and minimal liquids for a flight at 6;25.
I wasnt able to choose my seat during booking my flight _months_ in advance and then when I checked in for my flight, I _still_ couldnt choose my seat. I was finally able to get a seat when I got to the gate, and they stuck me in a middle seat next to a jerk. This was my return flight, and on my departing flight I was able to choose my seat, so I dont understand what the issue was but it was very annoying and a miserable ~6.5 hours on the return flight.
Gate changed twice, boarding late. However, there was more than usual leg room. Crew was fine. No entertainment due to computer problem.
I don’t think the on-board testing worked on any of the 4 Air Canada flights for this trip. And in this particular flight, the entertainment and WiFi was out for a portion of the journey.
Ok, a very small soda in a small glass was all that was served. Pitiful. Comfort seat was not, no legroom at all would not recommend comfort class, not worth the extra.