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Pros: "The food and drinks were so lovely, it felt like I was in first class rather than the cheapest economy seat. Great entertainment selection and comfortable seat that let me sleep well."

Pros: "Crew was excellent, seats are never excellent"

Cons: "Temperature control. Information about the delay"

Cons: "Temperature inside airplane extremely hot."

Pros: "live tv, watched the formula one race"
Cons: "Seats were not comfortable, and the side panel at my feet was broken off and i could see through the floor of the plane"

Pros: "Good experience"
Cons: "Better snacks"

Pros: "Not much"
Cons: "Being on time. Trapped in plane for 2 hours"

Cons: "Plane was late taking off. Crew did not provide water when requested. They were busy with beverages that they could sell at a cost."

Pros: "Clean Washrooms"
Cons: "N A"

Pros: "Clean Washroom"
Cons: "N A"

Pros: "N/a"
Cons: "Explain why there’s over a 2 hour delay"

Pros: "Good choice of movies but not all have subtitles, which comes in handy since phones are not really good. Food was great!"
Cons: "Seating pitch is just not acceptable for 10+ hrs long flight! I am tall (1.92 cm) but there are taller people than me and there is just no way they can sit in economy class seat! That is basically some kind of racism.."

Pros: "good flight, inflight menu and movie library"
Cons: "rude bag drop off kiosk"

Pros: "Was upgraded to Comfort Plus after they had no seat for me on the plane"
Cons: "We booked with Virgin however flew with Delta and we were not alerted to this. We booked with Virgin for a reason. They also did not have seats for me when I went to check in on both flights and I had to negotiate seats before boarding. Very disappointing."

Pros: "The crew was amazing"

Pros: "The crew were good."
Cons: "The flight was delayed taking off. The crew tried to make it up but it was 90 minutes late in the end - I almost missed a connection. Seats were ok."

Pros: "Zee was our flight attendant and she was absolutely wonderful. Personable, attentive, and she made sure each and every person on the plane was comfortable and happy, going so far as to move solo passengers to empty rows so they could have more space. I wish she could be on every flight I take."

Cons: "Crew could have proactively provided more water. I was really thirsty mid-flight and had to stand up and ask for water myself."

Pros: "Boarding was swift and cabin crew where attentive. Baggage drop was swift and luggage arrived quickly. Global entry at ATL was swift."
Cons: "delta security in the UK is an absolute farce. The security screening at LHR was long and understaffed"

Pros: "Very friendly cabin crew. Comfortable and food was good and drinks and water was plentiful. I would highly recommend Delta for transatlantic flights,compared to so called 4* airline Aer Lingus, then Delta are a 6* in comparison"

Cons: "4 hour delay on take-off and despite that my luggage didn't make it onto the flight."

Pros: "Friendly, efficient crew"
Cons: "Uncomfortable seat in 1st class. Poor quality video screen, too small, too far away, poor sound."

Pros: "I was rerouted through Detroit after it was apparent I would miss my connecting flight. The flight was good and I have no complaints."

Pros: "On time flight courteous service"
Cons: "Food"

Pros: "very nice and willing stewardesses"
Cons: "tragic little place for legs, lack of space"

Cons: "flights all on Delta - about one a week for 3 months straight - and yet when Delta cancelled my flight and re-booked they did not give me any upgrade or loyalty as I saw it - I had paid extra for Delta Comfort and they told me the flight they re-booked me on simply did not have any comfort available. However, I was not the one canceling the flight and re-booking - that is their problem and after so much loyalty for years I feel like I should have gotten some kind of upgrade for free...If I have to cancel - I have to pay fees - but if they cancel - I lose ...despite being a very loyal SkyMiles customer. I am quite disillusioned with Delta now and will have to look around to see what other airlines there are now - and my entire family - and what kind of loyalty they give to their loyal customers. It needs to be a two-way"

Pros: "Check in Denver super helpful Gate staff hustled to turn around flight Flight crew excellent"
Cons: "Flight delayed, almost missed international connections"

Cons: "After we boarded and were already sitting in our sits the stewardess came and removed our bags from the overhead compartment for another person with a larger bag! We ended up storing our bags under the sits in-front. The way it was done it was rude and with no consideration for our comfort."

Pros: "On time, pleasant and friendly flight attendant, no unexpected issues or problems."
Cons: "Grumpy gate attendants at YUL! Could not hear the captain’s comments over the PA system. Shouldn’t the volume be checked every so often? We were offered only water or coffee, bad enough, then there was no milk or cream on board, so water or black coffee... not very impressive! And there was no entertainment so I’d rate that zero but the scale only goes as low as one star."

Cons: "We had to wait at the customs for nearly 1.5hrs, then pick up our luggage, then check in again!!! We were running and got on the plane 10 mins before the departure. Super stressful!!"

Cons: "Delays, delays, delays... first class ticket from BOS to MSP got me a 6 hour delay and a middle seat in econ main cabin at the back of the plane. Delta you suck!"

Pros: "Nothing"
Cons: "They cancelled my flight. I never flew home. I missed my little Sister's graduation. :o("

Pros: "The flight for getting us therw"
Cons: "No food and no entertainment"

Cons: "The connecting flight from Atlanta to NY was rescheduled for an hour and fifteen minutes later, boarding for the delayed flight started late, closed doors were another 20 minutes late, spend another hour or so waiting for confirmations, during which no AC is on because of a malfunction on the plane with the electricity unit. Due to rough air conditions, no in-flight service, or very limited one - and all of those are fine by me, and not the airlines' fault at all. But then, during all these unexpected conditions, I can't even use the in flight entertainment system as i use Bluetooth earphones, and to get earphones I have to buy them for 2$. To earn excellent service, inspite of all the delays, AC malfunction and unpleasantness all you had to do was give those 2$ earphones for free. I have another flight with SkyTeam coming up and I do hope it won't be as unpleasant as it is a much longer flight."

Pros: "On time"
Cons: "Take a long time to taxi to the gate & getting off the plane."

Pros: "It's a fast flight and boarding was quick."
Cons: "The terminal at LGA airlines is terrible."

Cons: "Customs never to hire more agents to work in the early mornings."

Cons: "Not much to read"

Pros: "Very friendly crew"
Cons: "Lack of subtitles on available movies & series"

Pros: "Overall experience was awesome. Always love to fly delta. Nice spacious and clean aircraft. Enjoyed the entertainment system."

Pros: "No entertainment and no food other than snacks."

Cons: "The bulkhead sears had no electrical outlet"

Pros: "Very comfortable and didn't feel cramped. Quick flight."
Cons: "No choice in snack and I couldn't eat what I was given. Staff appeared checked out and not bothered. No entertainment but it was a quick flight."

Pros: "The staff"
Cons: "Nothing"

Cons: "Dutch sub titels on fims would be good"

Pros: "Everything was in order"
Cons: "None really"

Pros: "I got upgraded to comfort + which was great. quick flight, was even early"

Pros: "Very pleasant customer service, excellent bag delivery service."

Cons: "Force me to take a bad seat"

Cons: "Entertainment"

Cons: "b/c i booked (at the recommendation of kayak), my flight was cancelled and i was refunded by airline. My return trip was not returned to me."

Pros: "Efficient, punctual, polite and reliable"

Pros: "Efficient, punctual, polite and reliable"

Pros: "The service is very good. In flight snacks and drinks are complimentary."
Cons: "No in flight entertainment."

Cons: "Flight was delayed by 3 hours."

Pros: "Once they were up and running, Porter was a great airline. Flight was short so i didn't expect anything fancy on the food menu anyway"
Cons: "My flight got delayed at least 5 times. Not a great first experience. Had an eerie likeliness of Spirit, which we all know is just not a real airline. not sure if I would fly again if that is the general perception of Porter airlines. I could care less about comfort as long as I get to where I am going on time, which I did not."

Pros: "At least on time."
Cons: "Air craft was so old."

Pros: "+++"

Pros: "I arrived for my flight earlier than expected both ways and both times I was bumped up to earlier flights with no charge. I love that there isn't a charge for carry-on luggage and even checked luggage is very reasonably priced. Flight staff was excellent."
Cons: "Nothing. Everything was just what I hope for in a flight."

Pros: "On time good service 5 stars"

Pros: "The flight was smooth, the service was great and the steam whistle was delicious."

Pros: "Porter is fantastic. Was shocked by the lounge in Toronto -- felt like first class, just by having such spacious areas and free food. Service on the plane was great -- loved the glass cups and generous snacks."
Cons: "Nothing. Everything was great."

Pros: "Accessibility of canadian flights"
Cons: "Nothings"

Pros: "Lounge with free drinks (soda, coffee, water) and cookies/snacks! Glass drinks glasses on the plane! And leg room!"

Cons: "Uhhhhh see above. Horrible horrible airline!"

Pros: "The flight was very quick. I appreciated that the flight didn't take off until a lot of us were on the plane because the outside traffic delayed a lot of us from gettin there on time."
Cons: "The male flight attendant was rude. He was very demanding, wanted things done at his pace. And his sarcastic tone when asking passengers to do things like move their bags, or take out headphones to listen to the safety procedures; etc. were very unnappreciated. I've also never been tapped on the shoulder by a flight attendant and asked to take my headphones out to hear safety procedures."

Pros: "Great waiting area"
Cons: "No good food options on layover in Toronto City"

Pros: "On time flights & good flight crew"

Pros: "Easy flight out of Bully Bishop. Love the terminal service in Toronto. Free espresso, drinks, and snacks! On flight service in wonderful! Nice attendants, free wine, cozy chairs."
Cons: "Flight was delayed."

Pros: "Friendly service."

Cons: "Porter lost my baggage despite such a short and easy flight for them to track. Let's see how long they take to get the luggage back to me in what condition"

Pros: "Timeliness and free drink and snack on plane and at airport. Our flight had some tech problem with plane and it was quickly dealt with. We had delay, but communication was good and delay was just and hour and half"

Pros: "Always delayed. Took 7 hours to fly from Montreal to Chicago with change in Toronto. A bit disappointing"

Cons: "I needed to get to Boston that day so I woke up @ 5AM for that. I arrive at the airport only to find out that the Porter airplane just "didnt arrive from last night, we're so sorry". I asked that I get to Boston the same day - that's why I purchased the ticket. The crew said "they're so sorry all flights are booked". They could either have us get a later flight (not to arrive on the same day) or refund us and have us find another airline. We asked that they take care of our flights themselves - even with other airlines. They politely but categorically refused. We got our money back and flew with Westjet, and will likely never fly with or recommend Porter again."

Cons: "Though they have a lounge it was not in good shape. Trash cans overflowing, seat cushions filthy. I appreciate that they provide food for economy passengers in the lounge but, if you provide good in plastic containers you need someone to empty the trash-at the least."

Pros: "One of the most pleasant flights I ever had!"

Pros: "Comfortable experience. Porter Airport offered great city views of Toronto."

Pros: "Fast boarding"
Cons: "The landing was a bit rough"

Pros: "The crew was great, which is not what I had expected of a crew stuck on a turboprop. A glass of wine and some snacks are included."
Cons: "My morning flight was canceled. Had I not checked the Porter website I would not have known, and would have been stuck at the airport for 8 hours until my rescheduled flight. I received a notification 90 minutes before departure indicating that it was canceled, but was not given a reason why (was it the weather? did the plane not make it to the airport the night before?)"

Pros: "Free alcohol and snacks! They don't skimp on drinks - you get a full water bottle, full can of soda, fairly large glass of wine, full can of beer - whatever you choose. Crew was extremely pleasant, kind and helpful."
Cons: "Planes were small propeller planes. Not a bad thing, just not my first choice."

Pros: "I liked that there were free snack in the lounge and wine on the plane. The ticket agent was very helpful when the customer service phone line failed terrible. She saved me from writing in a scathing letter on how terrible my experience with customer service."
Cons: "I didn't like how my flight was delayed for 3 hours because of rain that wasn't in the area of where I was or going. FOR BOTH OF MY FLIGHTS! I didn't like how I was offered a $50 voucher for being diverted to Hamilton after all that time, which I was originally told that was good for a year and then found out it is only good for 6 months and non-transferable. Now I have a voucher I'm not gonna use in the specified time frame nor gan I give it to someone who frequents the airline."

Pros: "Excellent. Polite service, free (and tasty) food + beverages, (dry and otherwise) comfortable seats, other customers polite, bilingual announcements, fast + efficient. Really impressed! Good price too."
Cons: "Nothing, really! No in-flight entertainment besides a magazine, but all short flights anyway."

Cons: "The flight was delayed and they didn't even send a representative to the gate to let people know. I had to go down to another gate to ask about it. When people missed their connections they didn't even rebook them, they gave them a pamphlet with a 800 number to call."

Cons: "Delays"

Pros: "The service was very good and the airplane"
Cons: "Half hour delay in Montreal"

Pros: "Free drink"
Cons: "Old dirty plane, very noisy, poorly maintained, late"

Pros: "Free drinks and snack"
Cons: "Old dirty plane, very noisy, poorly maintained, late"

Pros: "zero."
Cons: "Delays are usual with Porter. Every time I fly Porter there are delays. One on leg I made the connection, the gate was still open, the screen said "final boarding call" and at the gate the lady said "sorry we gave away your seats". The lady handling all of the Porter affairs did not have a reasonable response for giving away our seats she just said "we didn't think you would make the flight", but apparently we did make the flight. Horribly unprofessional in every way. She did compensate us with a 15.00 dollar food voucher, but I would much rather have been on the flight I actually made, instead of having my seat given away."

Pros: "Overall it was great"

Pros: "Very friendly staff Free drinks (wine, beer, vodka coolers) in flight Easy small airport terminal at Billy Bishop Airport Very fast through immigration and customs"
Cons: "Policy that cannot standby got earlier flight - especially if later flight is already listed as delayed This is to force paying $150 fee, not customer friendly."

Pros: "Very friendly in flight service Pilots made up time in flight Gate in Montreal was fairly close to curbside pick up"
Cons: "Pilots made up time in flight to catch up delayed departure. Great!! But, then had to wait on Tarmac for gate to be released by another aircraft."

Pros: "Service was excellent. especially me being a handicapped, service was unbelievably excellent.Was greeted by the staff and the wheel chair carriers were excellent especially when I landed at washington airport Mr Khalid who was carrying me in the wheel chair was excellent hat's off to him. there was a heavy rain and as I was unable to walk he walked in the rain to the parking lot getting completely wet,but made sure I was safely in car."
Cons: "what can a person expect more than what a passenger gets more than he can expect."

Cons: "2 1\2 hours late on an 1 1/2 flight"

Cons: "This plane departed in late. We didn't know what will happen with the second flight. We asked but the situation was not clear."

Pros: "Thank god, I found a gentleman at a different counter to help me. The lady at the counter said "not my problem as I did not cancel your flight, its the airline" !!!! Totally unprofessional"
Cons: "I booked an emergency ticket in the morning for a late flight to get in to newark for my sister's surgery the next day. The flight got cancelled, no email sent to me even though service counter people kept saying that they did. I am at the airport in a long line with only one counter open and the rep not even bothering to help me. I am a 60 year old from another country and have knee problems. Thankfully someone took mercy on me and helped me out to catch another flight so I could leave. Its unfortunate that flight cancellations happen in such a way without making sure the passengers are all contacted and alternatives made for them. it is also unfortunate the airport only does porter airlines and there are no other flights that can be made available when flights get cancelled"

Cons: "This is a mediocre review because this was a flight that got pushed earlier due to Porter Airlines."

Pros: "Loved the vegetable chips for snacks!"

Pros: "Lenient enough on gate check baggage and complimentary drinks are rare these days. Pleasant first experience with Porter."
Cons: "Small, older plane."

Pros: "Free snacks, drinks."
Cons: "Nearly 2 hour delay :("

Pros: "The crew members were professional."
Cons: "The seats could be better"

Pros: "The on-board crew were very friendly and helpful."
Cons: "Boarding was terrible. One lady was very rude to people who are boarding. Also took quite a long time to board."

Cons: "No inflight meal, no inflight entertainment for 10 hrs onboard."

Pros: "Very friendly crew. Good seating"
Cons: "V limited complimentary food for long haul flight"

Pros: "Nothing"
Cons: "Always delays with this airline, hope their service improves now they have been bought out by Air Canada. Staff need training on how to deal with their delays, rather than the "I know as much as you" answer. Their staff have always pleaded blind ignorance when disruptions occur. AVOID."

Pros: "Friendly crew"
Cons: "Lack of food for long haul flight. Had to pay to eat. 43 dollars and only able to pay with debit/credit card rather than cash"

Pros: "Friendly crew, informative captain."
Cons: "Nothing- it was a very short flight, didn’t need anything else."

Pros: "Crew were very friendly and were having a good time during the flight, which was nice to see."
Cons: "No pillows or blankets supplied, luckily I had my own otherwise I would have been miserable. Worst surprise was that there was no food provided. On a long haul flight that was surprising, they should clearly say that on booking. There were snacks available for purchase, but not great."

Pros: "The food"
Cons: "The staff insisted on putting bags underneath seats for a 13 hours flight..."

Pros: "Did not fly. But delayed by a while"

Pros: "Nothing."
Cons: "Everything"

Pros: "The movies"
Cons: "So far so good"

Pros: "organic bars, hot green tea in real mug, friendly staff"
Cons: "no entertainment or WiFi and seats did not recline."

Pros: "On time, free coffee, free pretzels"
Cons: "Going home."

Pros: "Excellent all round. Good price. Nice seats. Excellent staff. Good boarding and disembarking. Highly recommended."
Cons: "It does not have free food and entertainment, but for the price this is acceptable."

Pros: "Good price for long haul destination. Efficient check-in and boarding process. Decent leg room for a budget airline."
Cons: "Food choice a bit limited - especially the free offering. In-flight entertainment is only available from the WestJet app to view on your own device - you need to know this before you board - otherwise you are not able to access any of the movies etc."

Pros: "Sensible ticket price"

Pros: "The crew were very amiable and one member in particular was quite funny during the seat belt demonstration. First one I've paid attention to the entire time."
Cons: "Plane was freezing cold and seats were quite uncomfortable."

Pros: "Staff were helpful and smiling. Good value"
Cons: "We needed a better choice of food"

Pros: "good value for money. Staff were helpful"
Cons: "A direct route from St John's to London."

Pros: "Quick"
Cons: "A little cold"

Pros: "On time. Efficient. No frills but perfectly fine!"

Pros: "It was clean and on time"

Pros: "Great service when checking in. Flight on time and comfortable."

Cons: "Haven’t yet reached our destination, it’s our honeymoon and would have hoped to have got ther by now instead of which we are having to layover in Vancouver until the next flight because of delays on first Leg of journey we missed connecting flight"

Pros: "Kind, courteous and helpful staff"
Cons: "It was good overall"

Pros: "Kind helpful staff"
Cons: "That you have to pay for entertainment and food on long haul flights"

Pros: "staff on airline great"
Cons: "Lost my luggage hopefully I’ll get that tomorrow. Airline charged me 70 pounds for that. Staff at customer service were not helpful at all."

Pros: "Smiling faces and humor from the crews."
Cons: "None."

Pros: "Good in flight entertainment and food"
Cons: "Not enough leg room"

Cons: "Yea missed the connection due to taking an obviously not sick young woman off flight from Jamaica I am a doctor"

Cons: "snow caused my flight to be cancelled instead of the direct flight to nyc i flew via Atlanta. due to the timings of the flight - landing at 2.30 am, leaving at 7.30 am - i had no option but to sleep on the airport floor i will try to avoid fliying with westjet in future - staying loyal to air canada - to avoid the risk of such a terrible flight diversion"

Pros: "THE flight got me home"
Cons: "Th check in staff made light of what seat I was assigned stating it was the best seat. 23A a bulkhead back row seat that did not recline. I was then Seated next to an individual that should have had two seats to themselves instead of most of my seat and theirs. I was literally pressed into the bulkhead by the very large person next to me. Who had another large individual next to them. WestJet used to be a great airline that Had a little more legroom. Now airlines like flair offer the same flights with more legroom wider seats and far lower costs. WestJet has lost me as a customer that used to pay a little extra if There was a WestJet flight option"

Cons: "Flight was cancelled then rescheduled on a flight that was over an hour delayed. We almost lost our connection to Hong Kong as a result. Made for a very stressful journey with 77 year old parent and 8 years old child long waiting/ tiring time and running to gate our flight."

Pros: "It was a smaller aircraft and the staff were friendly"
Cons: "was right at the back of the plane and could not hear the announcements clearly."

Pros: "Speed of Service"
Cons: "Wish flight attendants were demonstrated more interpersonal skills."

Pros: "comfortable seats friendly crew"
Cons: "no entertainment system, fee for renting tablet not enough room in overhead no complimentary food or drink service"

Pros: "I flew through the air in a metal container across the country in the time it would have taken me to drive 400 km, so that's pretty neat."
Cons: "Provide complimentary movies West Jet. Parading around tablets to rent for $6 is a bad look."

Pros: "It was a good flight. Comfortable and on time."
Cons: "I rated food low as there wasn't any nor did I expect it. No problem."

Pros: "Free wine and beer."
Cons: "Our flight for Toronto on Sept. 5 , # WS589 was delayed of about 1 and half hour; so, me and about 20 other passengers missed our connection in Toronto. The crew said that Pearson airport was on a shut down due to severe thunderstorms. But the weather was nice and sunny when we arrived Toronto; in fact my connecting flight ( Hainan airlines HU 7995 had left 20 min. earlier- on time- for Bejing. The crew in Westjet plane told me that all airlines were delayed in Toronto airport due to bad weather , and so that I would not miss my connecting flight."

Pros: "Leg room"
Cons: "Unprofessional staff. Made a mistake during boarding that caused 2 hour delay"

Cons: "Trip from Toronto to NYC should not be so long. Between boarding getting delayed to finding a gate in NY laguardia, it was just extremely exhausting."

Pros: "Friendly staff"
Cons: "All flights boarded late, they ran out of food for purchase on long flights and the seats are uncomfortable."

Pros: "Crew was great."
Cons: "Crazy delays into La Guardia from Toronto, worst flight experience of my life!!!"

Cons: "I had to get searched by crew twice even with the delayed flight it was random even going through all the proper procedures of checking in with my carry on luggage and etc. It was not organized and I got the run around and I just felt like not a valued customer. When boarding the flight I got passed over with beverage and snack. My neighbors next to me looked at me with concern and I just ignored it and didn't want to ask because I was already bothered by my whole experience coming back to New York."

Pros: "Montreal to Toronto the crew and staff was great and in a good mood and very pleasant"

Cons: "Connecting flight was cancelled."

Pros: "Great crew"
Cons: "Entertainment system was playing up"

Pros: "Didn't like anything. Specially the fact that I left home at 3am and I'm still not in LA"
Cons: "THE DELAYS! 36 HOURS ON THE ROAD AND STILL GOING! NEVER AGAIN!!!!"

Pros: "As always with Westjet the crew was great, I got upgraded to Plus seating which was a nice surprise."
Cons: "I did experience a technical glitch which didn't let me check in online or with the kiosk due to the system thinking I still owed a flight-change fee from months before. But the woman at the check-in desk fixed things up and upgraded my seat."

Pros: "Friendly crew"

Cons: "Smooth flight. Left on time arrived on time."

Cons: "Attitude of flight attendant"

Pros: "super uncortable. everytime AA is shrinking their seats. wifi wasnt working and u have to pay"

Cons: "Except for Ginette , the rest of the crew weren’t courteous or polite. Couldn’t wait for you to complete your meal to clear up."

Pros: "Yes"
Cons: "Blankets"

Pros: "Good"
Cons: "Nothing"

Pros: "The pilots did a great job through turbulent air"
Cons: "I wish the seat reclined further back"

Cons: "The experience was excellent."

Pros: "Boarding"
Cons: "Better seats, the main cabin extra seats were just like the other main cabin seats. One particular stewardess was very rude to all the passengers, while the steward Jeffery was very nice and friendly."

Cons: "I was asked to move from the front of the plane to the second to last row without a thank you or any kind of appreciation..."

Pros: "Our flight attendant was very polite and with a great attitude."
Cons: "The pilot arrived late because he went for a Tim Horton's coffee (I know that because I was in first row and I heard the flight attendants talking about that). Then, after he finally arrived with a tray full of coffees, there was an issue with the jet's computer and had to reset it and we had to wait even more. When we finally arrived, our Gate was taken by other plane already and we had to wait (more) for the first one to be available for us. Then, when we finally got our Gate, there was another issue, now with the "finger". They weren't able to move it and connect it to the plane to get off of it. So we had to wait AGAIN. And finally as soon as we got off the plane, they were supposed to give us our carry ons on the aisle (Because it was a small plane CR700) , but again, we had to wait almost 10 minutes so that they could send the luggage... To make things worse, I had a first class ticket and I couldn't get the perks of it at the airport. Because they said I wasn't flying in an international flight. Come on?! Canada->USA->Mexico is not International??? You lost me AA."

Pros: "That the flight attendant was really helpful"
Cons: "If the flight would have been on time"

Pros: "Amazing"
Cons: "More room I pay for main cabin It feels it was just the regular"

Cons: "The flight attendants were very polite. Both of us are blind, and they told us the information we needed – how far away is the nearest exit row. Otherwise they treated us like everyone else!"

Pros: "I like nothing!!!!!"
Cons: "My flight was canceled and company didn’t give any other flight.... any compensation for it...."

Pros: "Seat 5A was great"

Pros: "Flights were on time."
Cons: "Seats are too small."

Pros: "The connecting BA flight from Houston to LHR was an old 747 and my broken window blind didn’t go down. The worst part was I paid for a bulkhead seat and once we got on the plane it turned out the configuration was different and the seat was not bulkhead."
Cons: "Accurate configuration. A more modern plane."

Pros: "Easy in easy out"
Cons: "Lack of entertainment"

Pros: "The gate agent did a great job loading the flight, loaded each group smoothly. Got crackers on this flight."

Cons: "Missed the flight due to poor staff and a delayed landing from my crossover. Given how childish the ground staff were being, I can only assume the flight staff wouldn't be much better."

Pros: "アメリカの航空会社でエコノミーでビール、ワインのアルコールの提供があったのが意外でした。"

Cons: "Seats what happened to towlets after food Also never asked if we would like water etc I felt invisible"

Pros: "The seat was cormfortable and the entertainment was dope!"
Cons: "Communication. The pilot did not say when he was landing and considering it was a rough landing it would have been helpful to say. He said we shall be landing like 40minutes before Then quiet"

Pros: "Did good job"
Cons: "Bigger seats in economy"

Pros: "Nothing"
Cons: "The service from the check in desk to the stewardess"

Cons: "Short flight there was no entertainment but that’s ok"

Pros: "The flagship first seats in American Airlines are among the best in class given that I only flew from Miami to JFK. Fully flat beds and ample room."
Cons: "Very limited food options."

Pros: "Arrived ahead of the scheduled time"
Cons: "Plane was less than half full yet the crew appeared pressured .... one crew member didn’t wait for me to complete my request and she brought me eat phones yet I wanted to ask for water to drink! Seats don’t recline much ...."

Pros: "Awfully rude flight attendants Took multiple buses I guess American doesn’t pay good money to the airports"

Pros: "Flight was comfortable and enjoyable. Entertainment was great lots of films to choose. Service by the flight crew was excellent"
Cons: "Nothing"

Pros: "Great crew again, basic aircraft but comfortable economy seats."

Pros: "Flight crew were very apologetic"
Cons: "Missed connecting flight from Miami. Only one flight per day. Had to take a flight to an alternative location, drive for an hour down the coast and take a ferry to my final destination."

Pros: "Crew were ok Captain was informant"
Cons: "Delay Heat on plane at 98 degrees upon boarding"

Pros: "I had a connection flight to JFK I came before the time about 15 min and crew saw me but she told me, sorry someone took your seats I lost around 4000$. This happened at Dallas airport."

Cons: "N/A"

Cons: "Delay"

Pros: "Moved seats together, great plane and serviceN"
Cons: "Delay getting landing slot"

Pros: "Courteous, friendly staff"

Pros: "Not much"
Cons: "Passengers bringing hot food on plane. KFC and McDonalds odours major in first 30 minutes"

Pros: "No issues at all"
Cons: "N/A"

Cons: "It was very cold on the flight, even with the blankets we were given."

Pros: "Not much."
Cons: "Staff at the check-in counter made fun of my surname. Bad start but not noteworthy unless combined with the rest of the experience. The flight was delayed causing me to miss another AA connection by minutes. Waited in line to be told I wouldn't get on a flight til the following day, they couldn't help with accommodation and I wouldn't receive my luggage until the following day. In short, AA left me stranded in a strange city at midnight with no accommodation and no luggage. It was 18 degrees and I was in t-shirt and shorts. What a memory."

Pros: "Flight was on time"

Pros: "One of the only flights that got out during a blizzard. Very professional, de-icing went smoothly, pilot was smooth and flight was smooth."
Cons: "All good"

Pros: "The crew was excellent. Stewardess was cheerful and helpful. The flight while full was not crowded."
Cons: "Plane was late. Mechanical issue at the gate after boarding. Seating room pretty tight. Three gate chanes at O'Hare."

Pros: "My throat was sore and stewardess was able to give me water while I attempted to take cold flu pills"

Pros: "Generally clean plane with good entertainment system and technology overall. Diabetic meal much better than in the past."
Cons: "Didn't announce meal choices at the start so flight attendant had to repeat herself every. Single. Row. They forgot my diabetic meal on the last part them forgot to include cutlery and it took a long time to sort out but they were otherwise lovely."

Pros: "The overall service x"

Cons: "When you book BA and end up with Iberia, that’s definitely not what you want..."

Pros: "Friendliness"
Cons: "Food selection"

Pros: "Food"
Cons: "Comfort"

Cons: "Ok"

Pros: "The crew were helpful and efficient - it was a short flight so they had very little time to prepare the meal, distribute the meal and prepare the aircraft for landing - but they did."
Cons: "The English announcements by the cabin crew (not the pre-recorded announcements) were difficult to understand at times due to the accent."

Pros: "A quick, quiet and relaxing flight - no stress at all. The flight was uneventful. My carry on bag had to be stored in the bottom of the aircraft as the overhead lockers in the aircraft are small. As such - just before you board the aircraft, you place your carryon bag at the bottom of the steps and then when you get off at your destination, you collect your carry on bag at the bottom of the steps - no time wasted and worked easily."
Cons: "The English announcements were a little hard to hear/understand as the flight attendant read it so fast - but then again - it was a short flight - so every second counts :-)"

Pros: "The crew were friendly and helpful and the flight arrived early, even though we left a little bit late - as such - I was very happy with the flight. The onboard entertainment system was wifi based and there was a USB charging port in the seat too - modern aircraft."
Cons: "I had no complaints - the flight was just what it should have been ie no issues"

Pros: "From checkin, to boarding, to the fly, to luggage collection - the staff were all friendly and helpful and the whole experience was without issue. The flight was comfortable, leaving a touch late and arriving 10 minutes early. I have no complaints at all and would be happy to fly Iberia Express again."
Cons: "If I had to find one thing that wasn't so good - it was the time it took for everyone to put their carry-on luggage in the overhead lockers although this is not the airline's issue but became their issue because it meant the boarding process took a while. As mentioned - only a minor issue."

Pros: "Everything"
Cons: "Nothing"

Pros: "Nothing outstanding comes to mind. TAP Portugal was a million times more hospitable and accommodating."
Cons: "They allowed us to check a bag, without telling us that it definitely would not make it to our next stop on time. Almost all the passengers on our plane had to return the next day to collect our bags, at our own expense. This had happened to the flight before us too. There were no apologies to us"

Cons: "Crew politeness"

Cons: "Politeness of the crew"

Pros: "The crew was professional and courteous. USB charger"
Cons: "2 hr delay. Auxiliary battery crashed. Mediocre food. Poor wine. Limited entertainment"

Cons: "Ibéria offers a terrible service to its customers"

Cons: "Ibéria offers a terrible service to its customers"

Pros: "The aircraft comfort"
Cons: "Do the checking before not 15 min before the departure"

Pros: "The flight was good even puntual! However I waste 1 Hour of my day in check in desk, as I couldn’t get my boarding pass when I check in online."
Cons: "Awful online experience! I waste 1 Hour of my day in check in desk, as I couldn’t get my boarding pass when I check in online. it never works!"

Cons: "The seat was very uncomfortable. There were only two beverage services, at meal times, and the water pours were maybe 4oz. After 8 hours, I was pretty thirsty."

Pros: "Spacious plane."

Pros: "To check in took so long . I could have used the automated check in but my code was not recognised. Travelling as a couple we were given separate seats .The staff did not even see fit to even tell us.Poor meals. the cabin crew looked harassed."
Cons: "Send emails reminders to offer web check in."

Pros: "The crew was amazing.The seats weren't bad but not super comfortable."
Cons: "The kosher food was excellent and delicious but cold.Our only complaint was that the boss of the crew laughing and making lots of noise when people were trying to sleep.It was great to see people so happy but not during sleep time.I loved the crew.They were very warm and friendly.Boarding was excell"

Cons: "Delayed by an hour due to inbound delay, causing a knock-on delay with plane maintenance. While fairly comfortably seated and offered water, this still was somewhat unpleasant especially after a long-haul from Havana"

Pros: "On time"
Cons: "SEAT was not confortable"

Pros: "Al the devices provided"

Pros: "Not a lot."
Cons: "Arriving at the gate whilst the flight was still boarding, with a boarding pass in my hand, and being told that my seat had been given to someone else because the Airline unilaterally decided that my connecting flight from Bogotá would not arrive in time. Followed by two hours of Iberia staff being surly, not looking me in they eye and doing absolutely nothing about getting me home. I have now been travelling for nearly 30 hours without sleep, am stuck in Madrid with no certainty of when or how I will get home or see my luggage again, and am seriously seriously pissed off. I do accept that things can sometimes go wrong and that it is nobody’s fault. This is definitely somebody’s fault."

Pros: "Speed of boarding and disembarking. Comfortable seats."
Cons: "Slight delay"

Cons: "The flight to Madrid from Porto left so late I missed my connecting flight to Bilbao and I so I took a bus to my destination."

Pros: "We arrived on time!"
Cons: "Checking in and dropping off luggage was a nightmare... There was no one at the check in desks indicated on the screens or the check in terminals. Eventually I found a desk at a different location that would take my bag. Boarding was chaotic, no lines, just a crowd blocking access. Even passengers with small children couldn't get through. Space between seats was minimal. Crew was ordering passengers to take headphones off during security demo. I understand it is important to be attentive, but ultimately you shouldn't be forced to."

Pros: "Flew with the company Iberia was very good service ,easy flight ,good food ,all liked"

Pros: "The food was nice."
Cons: "There was no water in business class toilets. The staff are not polite."

Cons: "I can’t rate it is it left without us"

Pros: "Nothing"
Cons: "The flight circling for 1 hour leaving our connecting flight cancelled and forcing us to stay in Madrid for 24 Hours and the Iberia staff being rude and unhelpful left us in the airport for 6 Hours before offering us a hotel and coming back the next day to do 2 flights instead of a direct flight"

Pros: "Everything was perfectly...nice crew"

Pros: "Bumped up to better seats than we paid for. More space mkes a long ride easier."

Cons: "Arbitrarily the British Airways agents at the gate would decide what carry-on would have to be checked as cargo. It had nothing to do with the size as they explained, just they thought the flight was too full and needed to send some carry on to cargo. We had a tight train connection to Granada and didn’t want to miss it waiting for luggage. If it would have been returned at the jetway it wouldn’t have been a problem."

Cons: "One of the cabin crew had a attitude problem, very much a bull in china shop. Very disappointed. She threw a pillow someone had dropped at the seat between my partner and I. Kept on bargain past me and kept on knocking my arm while I was seated"

Pros: "Was very lucky and had whole row of three seats to myself. Also time zone change so flight was only really 1 1/2 hours instead of 2 1/2 hours."

Pros: "Good, quick flight!"
Cons: "Being told that we could not bring cabin luggage on board with us when there were empty seats and luggage space around us."

Pros: "The attention, food and entertainment available on board"

Pros: "The screens on a dozen seats just failed a few hours in - engineering issue. And breakfast was a cold pretzel. Food gets let’s generous on BA all the time. The crew were lovely."
Cons: "A 2330 Flight ran significantly late with a passenger delay and then de-icing. The repeated assurances of “a 10 minute or so delay” were obviously not correct. Takeoff close to 0100 was followed by drinks AND then food - my vote would be neither. Please oh please just let us sleep."

Pros: "fast boarding"
Cons: "food is expensive"

Cons: "Flight was late and the scheduled connection was only 2h. Impossible to make it even on time. JFK terminal is 3rd world"

Pros: "Nothing, the trip was terrible, the seats were awful and I had no chance to change them as I had to contact the third party. On line booking and seats reservation weren’t possible either cause I wasn’t buying the tickets directly with the company."
Cons: "Anything, terrible flights as they gave us terrible seats."

Pros: "Airport was spacious and gate area/aircraft clean"
Cons: "Captain made. Or announcement other than twice very loudly to announce take off/landing to crew. Woke people up."

Pros: "Turist class is now low cost class too"
Cons: "Overall a very uncomfortable journey"

Cons: "Iberia lost one of our bags and also broke our stroller"

Pros: "EVERYTHING AS PROMISED . ALL WENT THROUGH IN A SMOOTH AND TIMELY WAY"
Cons: "TRAVELING IN COACH ON A LONG HAUL FLIGHT IS A NECESSARY EVIL"

Pros: "Check-in was good, no queues. I arrived about four hours before scheduled departure time and check-in had been open already for an hour. In Mexico City Airport I had missed a flight three days earlier as I'd been observing the departure screens and they'd failed to update the status of my aircraft: this time I was informed of the gate at check-in. Flight was on time and didn't do anything scary. I was lucky as my neighbour found another free seat so left me with more room."
Cons: "I've found Iberia to be uncaring. This flight was much the same. The food and drink service was cheap, and I felt the attendants didn't feel like they had to try to give good service. The new entertainment screens kept coming on, and I kept turning them off as I wished to sleep. Eventually I discovered they were being triggered by the electrostatic charge on the pillows that I was rearranging."

Pros: "Airbus 320"
Cons: "Boarding process and pitiful legroom space . Iberia clearly loves showing the privileged few who have paid top dollars to be at the front , that we must be made to wait and struggle to get to our seats .Then, we have to squeeze into a tiny , pitiful space of a seat .....Even Ryanair does better !"

Cons: "A porter checked our bags at the gate without asking us whether we were traveling beyond London, so the bags were never transferred to the transatlantic flight nor did they arrive in SF. It wasn't necessary to check them because there was plenty of room in the overhead bins when we got on the flight. We immediately asked a flight attendant to help when I realized they might not go through and he said he spoke to someone who caught and tagged the bags to go through, but it still didn't happen. It would have been easier if he had just brought them to us on the plane. Another women's bag was taken with all her baby supplies and bottles in it for a 16-hour travel day. Very frustrating for all of us."