Boarding, staff and flight great. A bit disappointed with no in flight online entertainment but I'll live. Landing was a bit of a jolt (more than usual) but hey everything else was smooth. LoL
Boarding, staff and flight great. A bit disappointed with no in flight online entertainment but I'll live. Landing was a bit of a jolt (more than usual) but hey everything else was smooth. LoL
For some reason there was a change in the cockpit which delayed us by an hour
flight changed by airline. then could not check imto mew flight because kiwi had messed up the reservation. still waiting to depart…
Seats can use more cushioning, it felt very hard. The snack option could be better
Over all good. I had some issues with trying to buy my seat. The Westjet system kept trying to charge my credit card, without getting the seat. In the end after 5 times being charged, I got my seat.
I did not have a meal or entertainment, but flight was comfortable, beverage service was quick, crew was very helpful and pleasant. And a very smooth flight overall.
The flight itself was good, the departure process was a little chaotic but once on the plane it was fine. The carry on luggage amounts is ridiculous. My husband’s suitcase was left behind in Kelowna. We could see it sitting there with our airtag. It was put on the next plane 6 hrs later but it was not delivered until the next afternoon. Unfortunately we had a business meeting Friday morning so he had no change of clothing for that.
My flight was delayed 10 Hours with no vouchers or any info about the delay
Easy processing, flight time was quick and staff was professional and kind.
Flight was on time! Downloaded the entertainment app in advance - worked well
The flight was very uncomfortable and there was no snacks served for the 13 hours international flight. In addition, the flight was delayed 3 hours
It was great, love the experience and will definitely recommend 👌. Communication was great
The flight got canceled multiple times and we had to drive their to reach midnight for our next morning interview. Poor and unriable experience. Now have to ask for a refund since we didn't need their rescheduled flight three days later.
In flight wifi that I paid for was very slow and at times didn't work at all.
No food, not even snacks on the 6hr flight from Newark to Vancouver! The movie collection made up for it though and they did come around with drinks twice. Just good to know so you can eat ahead/bring snacks onto the flight. It was a bumpy ride induced by wind and rain but otherwise got to the destination safely and promptly.
Announcements were to loud, too insistent and too often. The same messages can be made in a nice relaxed, yet efficient manner. There is no need to "talk down" as if on a mild power trip. It's immature and unnecessary. This is a constant irritant especially with Air Canada. Learn from your European competitors to have a bit of class.
My flight was cancelled. The flight they booked me on was delayed over 2 hours with mechanical problems so I missed my connection and they ran out of hotel rooms, so I had to book and pay for it on my own. I also had to pay for food out of pocket. It was a terrible experience.
Date was for a day earlier than I realized and no email or text up on check in. At least I could have made an effort to re-arrange my schedule to use the flight. 100% write off + cost of new ticket.
Glad to see the staff of Air Canada take preference in protecting their customers from unruly passengers before they board. Well done
The agents lied and said flight was completely full, (wasn’t even have full) then proceeded to take everyone’s roller bags even though there was plenty room to accommodate them on the flight.