NYC - LAX
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Good to know
Low season | January |
|---|---|
High season | June |
Cheapest flight | C$ 81 |
Average price round-trip | C$ 538 |
Good deal round-trip | C$ 310 |
Good deal one-way | C$ 85 |
Best time to beat the crowds (35% less expensive on average)
Most popular time to fly (29% more expensive on average)
Flight from New York to Los Angeles
(avg. price over the last 2 weeks)
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When to book flights from New York to Los Angeles
Estimated round-trip price
Average price per month
Flight prices as travel date approaches
Top tips for finding a cheap flight out of New York
- Looking for a cheap flight? 25% of our users found flights on this route for C$ 85 or less one-way and C$ 310 or less round-trip.
- The cheapest flight from New York to Los Angeles was found, on average, 52 days before departure.
- Book at least 2 weeks before departure in order to get a below-average price.
- High season is considered to be May, June and July. The cheapest month to fly is January.
- Morning departure is around 57% more expensive than an evening flight, on average*.
- No, you are not at an upscale mall; you are at New York John F. Kennedy Intl. airport. The airport houses a wide selection of stores featuring tech items, travel essentials, and even upscale clothing and accessories. Browse in shops like Hermes, Coach, Michael Kors, and Cartier, all located conveniently in the airport terminal buildings.
- Los Angeles airport has a wealth of hotels close to the airport. There are budget-friendly choices like Super 8 and Motel 6, which are located right at the airport. There are good mid-range choices such as the Hyatt Regency Los Angeles International, which are adjacent to the airport. If you are looking for a higher-end experience, try the Ritz Carlton Marina Del Rey, located just a few blocks from the Pacific Ocean and just a short drive from the airport.
- When taking flights from New York to Los Angeles Airport, it’s important to know that the airport is a fair distance from downtown Los Angeles. One great option to get there that comes at a very affordable price is the Flyaway shuttle, which will take you to Union Station in downtown Los Angeles. In addition to being located downtown, Union Station is also the hub for rail and bus service such as Amtrak and Metrolink, which will get you through the rest of Southern California and beyond.
- If Los Angeles is just serving as a long layover for you, why not spend that time on a mini-adventure? LayoverStop Tours offers tours of Hollywood, Beverly Hills, Santa Monica, and much more. Your tour guide will meet you at the airport and take you to discover the hotspots in just 4 or 5 hours.
- Los Angeles airport offers a wide assortment of dining options from upscale to downright classic. Grab a slice at Zpizza, or enjoy Costero California Bar and Bistro, which offers both fine dining as well as a lively, upscale bar area and, if you are in the mood for something truly Southern California, try the legendary In-n-Out Burger.
FAQs for booking flights from New York to Los Angeles
Top 5 airlines serving New York to Los Angeles
Scores according to KAYAK customer reviews8.4
SouthwestOverall score based on 13938 reviews
8.7Boarding
8.4Comfort
9.0Crew
8.0Entertainment
7.8Food
Airline reviews
Pros: "The crew was amazing and helpful, the plain was clean and pleasant flight"
Pros: "The crew was amazing and helpful, the plain was clean and pleasant flight"
Cons: "Hard landing."
Pros: "Tons of space!"
Pros: "Great prices, great schedules (tons of flights)."
Cons: "Free WiFi."
Pros: "The crew, the service on the plane and boarding was great. Even the captain kept us informed of the reason for the delay."
Cons: "When booking flights, I expect to arrive within a 15 minute cushion. But this flights was 2.5 hours late to arrive to the destination."
Pros: "Crew was very kind."
Cons: "We left two hours late due to technology issues."
Pros: "Average"
Cons: "Been on time (both flights were late) and offered a competitive direct flight."
Cons: "Plane was a little older. But the staff was terrific"
Pros: "It’s Southwest. Meaning lost cost, no frills, but more importantly no extra fees. They will get you where you need to go."
Pros: "Onboard Wifi was cheap"
Cons: "Really dislike the Southwest boarding method with no seat assignment."
Pros: "Smooth tab"
Cons: "Minimize the gate changes"
Pros: "No complaints....smooth as can be"
Cons: "Many passengers used their cells throughput the flight"
Pros: "Always great!!"
Pros: "Boarding was smooth and quick for as full as the plane was. Crew was great!"
Cons: "Was warm when we boarded and even hotter before we took off."
Cons: "The flight was delayed"
Pros: "Flight was on time"
Cons: "One of the flight attendants was super rude"
Pros: "Crew were polite"
Cons: "No internet"
Cons: "WiFi wasn’t working"
Pros: "The crew was attentive."
Cons: "No phone chargers on the plane. WiFi was not available for that particular flight. We sat on the plane at the gate for almost an hour before the plane started moving and the crew said the delays were due to “paperwork”"
Pros: "I thought the crew was very nice and the flight was smooth"
Cons: "It was the last flight of the night and the crew was very loud. I just wanted to sleep but the crew wanted to talk."
Cons: "the original flight was cancelled. the replacement flight was delayed. then we sat on the runway with no updates for almost 40 minutes. and we landed a half hour after the predicted landing time of 115p with no announcements to keep us updated. the woman next to me was stressing because of a connect"
Cons: "The delayed is not fun"
Pros: "Outstanding cabin attendant."
Cons: "Greater seat pitch and recline for better comfort"
Pros: "The crew was funny, and generous"
Cons: "There was no instruction on family boarding so that was confusing. Our flight afterward was rude, condescending and aggressive. I was very offended and was made to cry."
Pros: "Fast travel"
Cons: "Obnoxious steward trying to entertain with lame jokes."
Pros: "Friendly staff, on time flights"
Cons: "NA"
Cons: "Gate person boarded two people in front of me then said she deleted me from the flight. She said her computer was broke and could put me back on my original flight. Making me rebook on a later flight. WEAK!"
Pros: "The personnel on board were great!"
Pros: "Quick, friendly, easy boarding, not a full flight, no turbulence, touch down was smooth and quick to the gate."
Pros: "The wifi"
Cons: "There was no food service due to turbulence so that wasn’t good besides that everything else was good!"
Pros: "Good air conditioning"
Cons: "No seat assignment"
Cons: "Jetway issues at SFO. Arrived almost an hour late to LAX. Staff didn’t bother saying anything until we were 22 minutes past boarding time."
Cons: "The flight was advertised to have the seatback on board TV and there were none."
Pros: "like the flight, all where well except I was sitting somewhere else, I was traveling with my wife. Jose"
Pros: "Good and friendly attitude of the highly efficient cabin crew."
Cons: "All of the flight attendants hold beverage cups by their rims at the top when serving, instead of around the base of the cup. This is a quite unsanitary and disgusting practice."
Cons: "Loud sound of air even before we taxied. Very annoying."
Pros: "Easy flight. Good seat"
Cons: "Flight attendants too busy chatting, complaining about company and other flight attendants to be concerned with why they are there. Very unprofessional."
Pros: "timely departure, no major delays"
Cons: "landing was a bit rough. staff should inform customers that any seat is available to sit in once on board the aircraft. a ‘friendly reminder’ would serve those who’ve never travelled with southwest before"
Pros: "Choosing my own seat."
Cons: "Delays"
Pros: "Everything as usual friendly staff, clean plane"
Cons: "Nothing that I can think of"
Pros: "great staff! Great flight!!"
Pros: "Not much. Southwest seems to care less and less about their costumer’s experience. Glad the electrical issue was caught before takeoff, but it should have been caught before boarding."
Cons: "Boarded the plane and settled in only to be told there la an electrical issue and we’d have to wait a bit. Eventually we were told we could get off the plane and wait. Then we were told to board a different plane in a different terminal. At this point, we were told a new ETD every 15 minutes. Reboarding the new plane was chaotic, unorganized, and not sucure. We were asked our names and checked off a list - not ok. There was zero compensation offered to customers for the late flight that should have and could have been prevented."
Pros: "Flight was smooth and well handled til LAX."
Cons: "Had to wait 35 minutes for gate to become available once landing at LAX. Then additional delays waiting for baggage. Added a good hour to our travel time."
Pros: "Flight was on time!"
Cons: "The flight was delayed and I had to wait for hours at the airport."
Pros: "Seat selection process"
Cons: "Flight delays - this same flight was delayed last year as well : please get your plants to take off on time if you want business people using your airline. We need to count on your schedule"
Pros: "No hassle. You know what you are paying for and they are generally timely and get you where you are going with no extra strings charges and fees. If possible I will always preference flying Southwest."
Pros: "Southwest customer service at check in was great, the inflight crew were attentive, and efficient . Loved the flying experience, definitely not the United cattle treatment."
Cons: "LAX airport is chaotic due to the construction work going on, it was hard to find the transfer gate. No visible signs at the gate indicating where to go."
Pros: "The service was typical for SW Airlines"
Cons: "On both outbound and inbound legs of my round trip we were delayed - the first leg was 1-1/2 hours delayed and the return leg was 2-1/2 hours delayed. That is 100% delay record! This airline does not have it's act together"
Pros: "On time flight, friendly crew"
Cons: "Spacing, with covid one empty seat for every 3 row seat would be better"
Cons: "Back of seat televisions."
Pros: "Smooth flight"
Cons: "Again, luggage was lost"
Cons: "Inflight entertainment didn't work"
Cons: "More staffing for check in. Reduced baggage rate. No additional fees. tv features"
Pros: "The crew was amazing"
Pros: "Amazing crew"
Cons: "Late departure"
Pros: "Nice crew."
Cons: "What entertainment??"
Pros: "It was a quiet early morning flight that went smoothly."
Cons: "There could have been more leg room provided for the aisle seat passenger."
Pros: "Crew was thorough"
Cons: "Food choices"
Cons: "Great service. Wish we flew Alaska both ways instead of United ☹️"
Pros: "Seat was good. Crew Service also was good"
Pros: "Thank you so much for getting my confused and forgetful mother in law onto the right plane and back and forth from the gates."
Cons: "Don’t know"
Pros: "The crew was very professional and helpful. They were able to seat me in an exit row and took, which had ample room."
Cons: "Alaska needs to work more with their terminals to make sure their customers are getting what they need. JFK does not have TSA precheck or priority boarding, but Alaska does not tell you that beforehand. That's important!! Alaska gave me a lot of attitude about changing my flight, so I couldn't."
Cons: "4 hours late"
Cons: "Person next to me was tobacco smoking! And he was really obese taking up 2 seats! Airline shouldnt have noticed it and took action!"
Cons: "Great and smooth flight with a very friendly crew!"
Pros: "I missed my flight."
Cons: "Help me get my money back for a miss understanding"
Pros: "I liked the free biscuits, the free drinks, the leg room, the overhead room, and the three bathrooms."
Cons: "I would have liked free WiFi."
Pros: "Crew was amazing."
Cons: "Better informed check-in process."
Cons: "Flight attendance were incredible. No issues."
Cons: "Delay after delay"
Cons: "Great flight back"
Pros: "Great premium class seats"
Cons: "Wish there were food options that didn’t include chocolate at every turn!"
Pros: "Empty plane so lots of space to lounge and quick boarding"
Cons: "Sat on runway for hour after plane landed, just waiting for a gate. How is this even possible? With no offer of beverages or food. Or updates. Crew was hardly seen maybe once or twice on a six hour flight. When asked to take trash, they would reply, we are only doing drinks at the moment."
Pros: "The flight was fine and comfortable"
Cons: "I just did not like that we were on flight for 6 hours and no food was given complimentary plus there was no vegetarian food at all to eat as we don’t eat meat at all"
Cons: "Really bumpy flight. And flight was late."
Pros: "Seats are comfortable, crews are all approachable and helpful."
Pros: "Good movies to watch"
Cons: "I was only offered a snack once. But drinks 3x."
Pros: "Ese of check in, comfortable seats, good service"
Cons: "nothing"
Cons: "Friendly staff. Clean plane."
Pros: "Smooth flight"
Cons: "That middle seat.. 6 hour flight pretty uncomfortable."
Cons: "The whole experience."
Pros: "Alaska Airlines was efficient & friendly, former Virgin Airlines plane."
Pros: "On time. Boarding easy."
Cons: "Seats not comfortable. No lumbar support."
Pros: "crew was nice"
Cons: "Plane had mechanical problems coming and going"
Pros: "Movies were free"
Cons: "We were delayed for over three hours, then food was delayed after we not eating for hours and hours. The seats are the smallest seats I’ve ever sat in on a plane. Can barely fit a small carry on sized bag under the seat in front of me. Ran out of food less than half way through the flight. Offered zero compensation."
Pros: "Crew was very attentive and friendly yet they give you your space. I know there is no personal space in an aircraft however it felt like it. Great job."
Pros: "Everything!!!! Especially The Flight Attendant Staff. And For The Price, From Departing From JFK-NYC To LAX-Los Angeles Is Fantastic!!!! I Would Definitely Recommend This Airline To Anyone Who Wants "Great Service" At A "Great Price";-D!!!!"
Cons: "One of the male flight attendant v weird Not at all polite and V obnoxios"
Cons: "That there wasn’t anyone to meet us at the gate and we had to wait on the plane."
Pros: "The staff was helpful and professional at every juncture - from check in to landing. The flight was smooth and landed a bit early. Tv/movie choices were great."
Cons: "Airplanes are so cramped, it’s ridiculous. I’m only 5’2” and I didn’t even have the room to bend down to reach under the seat to pick up a pen I dropped. Take out a row and give everyone more room."
Pros: "Danielle the woman who was handling everyone complaining at the gate. She was the only person helping anyone with whatever she could. Also the crew, weren’t properly stocked with anything, not even water. They did their best to work with the lack of supplies and information they were given. Otherwise I felt like I was in a bad version of the twilight zone. And I love that show."
Cons: "Absolutely everything except for the crew listed above. The delay was never informed to anyone until check in- even then the gate’s LCD screen wasn’t even updated with a delay. They said they had to call British airlines to ask them to change the information! No one was allowed into the lounge for a 5 hour delay which is horrible. Considering the airport was under construction and the restaurants all closed an hour before boarding. It was horrible. I missed work because of this and my day rate is 800$ and all I got was a lousy $100 voucher. If Alaska airlines had, I don’t know let everyone into the lounge and provided us with more respect and something in return maybe it would be so bad. But right up to three of the boarding crew (not Danielle) who were YELLING at people. People who were tired and confused. It was the worst experience and I am a global flyer with my company."
Pros: "Awesome customer service at all times throughout the flight"
Cons: "There were no vegetarian/vegan options for meals. In 2018 it’s unnacceptable to have ZERO veggie options, especially on a flight to LA. Come on! I ended up having to pay for 2 meals that I could only eat parts of. And it took more than 1 HOUR for them to bring me these meals. I’ve never had to wait more than 5 mins for a meal, that I PAID for, to be delivered to my seat. I was starving, forced to waste money on meals I couldn’t fully eat AND had to wait over an HOUR to receive them. I am beyond disappointed."
Pros: "I didn’t know what to expect but I had an excellent trip. Enough leg room for a five hour flight. The entertainment was excellent, many choices of movies. No food was provided, you have to pay for any food or snack. You are given a cup of soda not the whole can. But I came prepared with food and drink. Overall, very good airline!"
Cons: "No food or snack are provided unless you purchase it!"
Cons: "No free snacks anymore, that’s a bummer."
Pros: "Crew was super friendly. Flight got in early. Was able to sleep comfortably. Luggage check was not too expensive"
Pros: "Smooth Trip, nice staff."
Cons: "seat tight and not too comfortable. Fixed armrest on aisle make it hard to get out of."
Pros: "Plane clean, boarding efficient, pilot cordial, flight confortable, arrived early despite delayed departure."
Cons: "Because video playback system was inoperable (not an issue for me—I am happy to read during the flight) the young crew had to perform safety announcements manually but were obviously ill-practiced and inexperienced at this, bungling their reading and even seeming not fully to understand the words. (They also botched announcing introductions of the pilot and crew, not seeming confident who was on board or as if they in fact knew their names.) This was of course unprofessional but also introduced doubt how reliable they would be in an actual emergency."
Pros: "Just overall solid experience, especially considering how terrible other airlines have become"
Pros: "Todo fue muy bien exelente"
Cons: "Although the space around the seat is acceptable, the seats bottoms are horrible. It feels like sitting on a bench seat. It really needs more cushion."
Pros: "Ryan the Mint class attendant was amazing"
Cons: "The cod was ... fishy"
Pros: "The seat had a lot of leg room (I’m short 5’ 2”, but was able to completely scoot down in my seat and stretch my legs out. I had two taller gentlemen on either side of me and they both seemed to have plenty of room as well."
Cons: "I only had snacks, so I can’t comment on the food they had to purchase. They did have a nice variety of snacks though. The only issue was some brief turbulence, but that’s unavoidable."
Cons: "More complimentary food options given it’s a 6 and a half hour flight."
Pros: "They were very communicative and snacks were free"
Cons: "faster route, but not pilot's fault"
Pros: "The in flight entertainment screen wasn’t working in row 17. I was not given any compensation or discount for this inconvenience"
Cons: "In flight entertainment, a comped meal, and/or voucher for future jet blue credit"
Pros: "Aircraft nice, clean and modern"
Cons: "Entertainment had technical issues."
Pros: "Wonderful experience with Jetblue"
Cons: "Nothing"
Cons: "There was no video screen available"
Pros: "The colors"
Cons: "THERE ARE ONLY 1-2 STAFF MEMEBRS AT TERMINAL 5 JFK (busiest ailier in the world) for 309+ passengers an hour that’s not enough. I booked with you guys and paid extra money for worthless travels, but no. Never again with JetBlue"
Cons: "My main comment is that the wi-fi didn't work for all passengers. One of the reasons I flew this airline was because they promise reliable wi-fi on the flight and despite multiple attempts to troubleshoot, it never worked."
Pros: "Lots of water ..."
Cons: "Cramped up . Need more leg.room"
Pros: "Crew was very pleasant and helpful"
Pros: "Missed flight gate changed not enough notice"
Cons: "Gate changed not enough notice missed flight"
Pros: "Free WiFi! Taking off and landing on time, smooth boarding, good snacks"
Cons: "The staff seemed a little tired but not unkind, just not psyched to be here."
Pros: "I like jetblue, everything is excellent,."
Pros: "Easy going boarding, easy going staff, excellent amenities with personal large size video screen, elegant cabin with cool blue light and with accessible self-serving snacks and drinks and just overall very clean modern plane"
Cons: "All the other airlines"
Pros: "On time flight. No issues at all during the flight"
Cons: "None"
Pros: "Charging port, tv with lots of options like music, tv, and movies. free snacks and beverages."
Cons: "delays and gate was switched last minute and I wasn't notified so was very close to missing my flight"
Cons: "the plane was so cold that many passengers complained and they didnt have blankets not did the turn the air down. I was so cold I couldnt find a comfortable poisiton and I was already wearing a jacket and long pants. Passengers should never be exposed to such drastically cold temperatures and ignored despite complaints."
Pros: "Always excellent service ! Great staff, great pilot, great snacks. First class. ( even in coach)"
Cons: "Everything was great! No complaints!"
Pros: "Unpleasant. I requested some water, it arrived far too late. I stated I had diarrhea. The staff stated “Take your seat.” I stated I was under a doctors care for some injuries, I needed to be able to stretch my hip.” Once again the staff stated “take your seat.” The staff was rude, condescending, seemed annoyed and angry with having to do their job. I declare under penalty of perjury the formentioned is true and correct under the laws of the state of California. Karen Schuber"
Cons: "See above please."
Pros: "we ended up getting upgraded to seats with more leg room. the crew was very nice and accommodating!"
Pros: "DirectTV and snacks."
Pros: "Crew on ground and in air were great. Great entertainme"
Cons: "They ran out of food to purchase. Not even one choice of food. They kept pushing snacks. Stock more food!!!"
Pros: "Nothing only wifi was there ...rest everything pathetic"
Cons: "Our whole baggage cane out broken"
Pros: "Very smooth pleasant flight"
Pros: "Free WiFi was great, but wish I could sign in with my Amazon account instead of setting up TrueBlue."
Cons: "The food cart rushed by without asking if we wanted anything. Also not clear until after food purchase that free snacks would be available throughout the flight."
Pros: "entertainment and crew were top notch arrived ahead of schedule"
Cons: "i wish free meals were still offered"
Cons: "We were not told we’d be sitting next to a woman with a dog. It was highly offensive to sit and eat next to a dog that smelled and panted constantly, and would shed occasionally. Why not solve this problem by asking passengers when they book a seat if they do or don’t want to sit next to pets? Not everyone can do this since many have allergies. Also, this is not hygienic. Very unsatisfied."
Pros: "New plane with self service snacks and drinks."
Pros: "Courteous staff"
Cons: "Long delay in cold terminal"
Pros: "Boarding was quick and easy, and they had lots of options for entertainment"
Cons: "The plane is very cramped. I am a very small person and I still felt like I couldn’t really move to get things under the seat in front of me. The crew also only came around with food once during the flight, and I happened to be sleeping then, so I didn not get a chance to have any food."
Pros: "Lots of legroom, courteous staff."
Pros: "They made a potentially difficult departure from JFK in a snowstorm super easy. And they couldn't be more helpful."
Cons: "Man, the regular seats are just too small."
Cons: "That we arrived 30 minutes early and had to taxi for 30 minutes until there was a gate. Annoying!"
Cons: "Took off 40 minutes late! Flight tracker did not work so you couldn't even tell your progress."
Cons: "Tv not working both flights Food choices are very poor"
Pros: "Food and drink provided on flight. That's amazing!"
Cons: "Nothing :)"
Pros: "The entertainment system crashed three times and had to be rebooted which cause you to start everything over. When I use the Wi-Fi for the Amazon prime option it was very spotty and had to reload quite a bit during the flight from JFK to LAX. They are by Miss clean the staff was good but the entertainment system and the movie choices were very old and not really very interesting."
Pros: "Lots of leg room and good entertainment."
Pros: "Service and timing"
Cons: "A complimentary lunch meal should be served."
Pros: "Free wifi and direct TV."
Cons: "Temperature on plane was too cold. I as well as others were freezing."
Pros: "Free food."
Cons: "Wrong sandwich. Soggy sandwich. Sound was scratchy. Movies need closed caption option."
Pros: "Jet Blue is always a great experience due in great part to your staff! I was running late. They accommodated. The flight was late but the checkin crew was stellar and kept us informed and in a great mood. Then the flight crew took it from there and they were, as always, true professionals. Thank you!"
Pros: "Will NEVER fly jet blue again -- HORRIBLE"
Pros: "Everything was great, keep up the good work!!"
Pros: "On schedule"
Pros: "Not one of my good experiences with Delta. Two hours delay in the flight"
Cons: "Information on the flight delay as communication was. at least very poor. Also A 220 was ok but First Class was so so"
Cons: "Small plane, feels cramped"
Cons: "Really packed together seats...more room. Crew spoke very loudly on plane...jarring"
Pros: "The flight was on time!"
Pros: "Horrible delay with unruly customers on the plane. But the flight attendants did great handling them"
Pros: "Crew was extremely friendly"
Cons: "Cleaner window"
Pros: "Flight left on time and landed on time"
Pros: "Choice of Entertainment was excellent"
Cons: "Bigger snacks - 2 small cookies or small pack of almonds was indigenous 2 hr flight"
Pros: "Nothing."
Cons: "Flight was delayed 2 hours. Even though I had carry on, they checked it and this made me waste my time at baggage claim rather than gate checking. Flight attendants were miserable. Power supply didn’t work at seats."
Pros: "Crew was so friendly!"
Cons: "Food; movie choices"
Pros: "Each employee on the plane was nice."
Cons: "N/A"
Pros: "Lots of movies to choose from."
Cons: "Delays out of MCI and late arrival, no hope for a decent seat on HNL leg, couldn't sit with husband, huge smelly seat mate, used up 10,000 miles on my account and paid higher price than current ticket price, middle seats, not happy"
Pros: "I am usually happy with Delta."
Cons: "Huge smelly person invading my space. Disgusted by his hot sweat on my leg. Used up 10,000 miles and paid too much (watched the fare go down several hundred dollars) and ended up with a middle seat. Not happy."
Pros: "Delta worked with us on rebooking a flight after we messed up. Onboard the staff was incredibly friendly and the free snack selection was decent (even gluten free treats). Boarding was an orderly process."
Pros: "entertainment and leg room on regular seats"
Cons: "delay, boarding process"
Pros: "Arrived safely"
Cons: "Crew arrived late from Buffalo (?!?!) so our 7:59 flight didn’t start boarding until very close to that time. That delay, as Delta well knows, dominoed into LGA’s ATC issues and resulted in an arrival at DCA well after our scheduled arrival."
Pros: "Crews were great."
Cons: "Flight delays coming and going. Happens a lot with Delta."
Cons: "One flight attendant was a little rude to the passenger on my row who was hard of hearing."
Pros: "Delta is professional and safe. The best fares ever."
Cons: "Lack of food/snack choices. Seem like a shortage on ice."
Pros: "I was booked for the late flight. There was an earlier flight with space. But I had to pay $200/seat to get to the earlier flight. WHY? Why make a family of 5 way several more hours? Why can't you be like Southwest?"
Cons: "I was in first class. Neither food option sounded appealing. Recommend keeping things a bit simpler to appeal to more people. Flight was 90 minutes later"
Pros: "I LIKED EVERYTHING,SERVICE AND ATENTION WAS EXELLENT ,PERSONAL WAS GREAT, MY BEST FLIGHT EVER..."
Cons: "WELL,ALL TV SCRENS ON THE RIGHT SIDE WASN'T WORKING,BUT NOT A BIG DEAL..."
Pros: "Nothing"
Cons: "Lost baggage. No one told us anything till after an hour"
Pros: "Amenities, service, and punctuation of flight"
Pros: "It was everything you look for on a plane. Friendly crew. Lots of space. Clean. Lots of entertainment. Plenty of space for luggage."
Cons: "I loved it all."
Pros: "on board entertainment options are really nice... esp to be free. real time luggage updates in early"
Cons: "like to see a bit better snacks"
Pros: "Boarding was quick, gate agent upgraded my middle seat to an exit row window for free (or so I thought), decent movie options"
Cons: "Some of the crew seemed a bit grumpy, was not given the seat I was told I got, not much leg room in economy, was given wrong meal, first meal was taken away without being asked, second meal was stale (french toast), flight was a bit warm, bathrooms not stocked"
Pros: "Love the hospitality and the staffs kindness"
Cons: "My seat was taken by another person and the crew member was not very helpful with getting the issue resolved"
Pros: "Customer service was great"
Cons: "Seatsnare ridiculously tight for a 6ft man."
Pros: "Flight was on time. Boarded quickly with no fuss."
Pros: "The EXIT seat with nothing in front of me."
Cons: "The non-ability to pre book seating. Assignment not available until arriving at departure gate. No entertainment."
Pros: "Nothing"
Cons: "Multiple cancellations and a total of THIRTY HOURS OF TRAVEL TIME for what was supposed to be 5 hours of travel in the beginning. I am still sitting in a god damn airport as we speak."
Cons: "Staff not attentive to customer needs. I asked for a blanket and the stewardess never came back to me."
Cons: "The flight left three hours late while the crew was waiting for an oxygen tank to arrive. We were boarded onto the plane after it was nearly an hour and a half late, then waited in out cramped seats for another hour and a half as we continued to wait for the same piece of equipment. At one point a Delta employee announced over the plane's PA system that we'd be getting vouchers to compensate us for this absurd delay, but there was no explanation of how to claim those vouchers."
Cons: "No meal service in first class."
Pros: "The boarding process was smooth, friendly staff."
Pros: "The staff tried their best to help out with the situation. They passed out waters and apologized. I always love the Delta entertainment (so many great selections)!"
Cons: "Stuck in the plane without AC for an hour! We were stuck behind 14 other planes in line to take off and I understand delays happen but the AC wasn't working for some reason and it was extremely hot. The passengers were all super uncomfortable. I wish if they knew we were going to be delayed that they would let us just wait at the gate vs. suffer in the sauna plane."
Pros: "Everything was pretty good like usual, except when we landed we sat on the runway for 45 minutes waiting for a gate as ours was occupied by a plane that was having mechanical issues. Not great."
Cons: "When I was transferred to Delta's website to book, the date was reset to 6 months in the future. It happened to be the same Monday the 26th so that's why I didn't notice. Delta refused to refund my money. This was a terrible experience and I plan not to use Kayak or Delta again!"
Pros: "Even though we couldn't reserve our seats we where able to call and change our seats to be together. (Mom dad and 2 toddlers)"
Cons: "Took 8 hours to get from Oakland to Los Angeles. Flight delayed then cancelled at Oakland. Driven from there to San Francisco. That flight delayed by 45 minutes. Got on board and then they neede 4 people to get off the plane since it was overweight. That took another hour. Bad day of travel."
Pros: "Friendly crew, on time"
Cons: "No entertainment for the whole 5 hr flight. Very bad"
Cons: "Lost luggage, 4 hours late, missed connection, had to re check in, etc."
Pros: "Everything was smooth. Short flight, but they offered us refills on drinks, which I've never experienced before. Polite staff, great flight. Thanks!"
Pros: "Many passengers did not have seat assignments and we also ran out of over head storage resulting in many additional bags to be checked at the gate(mine included) but the crew and staff at the desk inside laguardia work quickly and efficiently to get everyone boarded and we ended up landing 15 minutes early."
Cons: "Seating was extremely cramped and the in flight wifi quality was poor, couldn't even watch an hour long movie (on a 2+ hour flight) because of the amount of buffering."
Cons: "For some reason , we we did not have seat until the day we left, they ended up placing us in the back. Not that I mind sitting in the back, it was just a scary thought that we didn't have assigned seat when I bought the tickets- I remember picking my seat"
Pros: "Fast"
Cons: "No inflight entertainment. No free snack. $40 for a carry on!"
Cons: "Rude flight attendants."
Pros: "It landed early."
Cons: "Some complimentary snacks. No extra fee for online check-in. It’s cheaper to you to allow people to check themselves in online than make people check in at the desk that was woefully understaffed. Made it a terrible experience for all"
Pros: "The flight itself was fine."
Cons: "Crew seemed agitated and not very friendly."
Pros: "The seats are not comfortable at all. The tickets that we bought promised a USB port and there were none. And oddly enough, everything around me was very sticky. The seat, the seat in front of me, the window.. it was an overall uncomfortable flight"
Cons: "At least one USB port per seat would’ve been nice. The WiFi was so slow that I couldn’t even send an email. And maybe the seats could’ve been wiped down a bit."
Pros: "Easy flight, nice crew."
Cons: "Waiting in the plane for our gate upon arriving was terrible. It was very long and a bit cramped."
Cons: "Didn’t enjoy the flight at all. Seats were uncomfortable, staff looked somewhat unkept and were gossiping loudly in the back during the flight. Snacks were not provided, only one drink for the entire flight. I will not be using Sun Country again."
Cons: "Terrible delays. Charged me $400 for canceling the flight although it’s their mistake for delays. Then i booked Sun Country flight and didn’t make it. They harmed me $200 and gave me vouchers. Spent $1600 in one day to make it to my destination. Horrible experience."
Cons: "Cramped seating, limited overhead bin space, mediocre experience. Next time I’ll spend the extra money and fly Delta."
Pros: "Terrible online check in process 10 hour delay!"
Pros: "It was utilitarian and got me from point a to be at a very good price."
Cons: "Smaller seats, no entertainment to speak of. No complimentary snacks."
Pros: "The flight was on time."
Cons: "The entertainment was useless. Just the page with a list of movies took forever to load and once started a movie, after many tires, it was buffering every 5 seconds for up to a minute each time. I tried 3 different devices (phone, tablet, laptop) none worked. My son said he had the same experience."
Pros: "On-line entertainment was ok. It would have been better if they could notify you more clearly in advance about how to download the information you need and to let you know that earphones are not provided."
Cons: "Seats were uncomfortable. Flight attendants were not particularly service oriented. For example, when I asked for a glass of water the flight attendant sighed and then got it. So, the result was fine but the manner was not friendly."
Pros: "Arrived early"
Cons: "Crammed seats. Lousy snacks for food. No entertainment"
Pros: "Flight was on-time."
Cons: "Check in crew were robotic, lacked enthusiasm. Is management competent? Are they leading, or directing? There is a difference, and one is more effective than the other. If morale is low, if employee satisfaction is low on what is visible to the passengers; then I wonder about what passengers don't see: maintenance crews, safety, quality assurance. I heard lots of grumblings from other passengers about bag policy. Provide first class service to your employees, and they will provide first-class service to your customers."
Pros: "Most everything was great."
Cons: "No entertainment options or wifi available was a bummer."
Pros: "Staff."
Cons: "No complaints"
Cons: "Very cramped. The guy in front of me reclined his seat and I could barely move."
Pros: "The crew on the ground and sky were amazing. Everyone i talked to was kind and understanding while dealing with a difficult situation."
Cons: "Ultimately, sun country could of communicated better all around. Was not informed that the flight was delayed until I checked into airport/ even though we were told that the airline knew that the plane was late “all day.” Arrived for a 3:50 flight and did not take off till after 9. Furthermore, there was limited communication regarding when we would actually take off. Checking-in I was informed boarding would start at “6:40” and then we did not board until 830-9."
Pros: "Excellent customer service"
Cons: "Being given new seats even though we had to pay extra to get them in the first place. Being charged for luggage when the website wasn’t clear about this matter."
Pros: "Great crew, timeliness! Arrived early!!!!! Everyone was very accommodating!"
Pros: "Nothing. Was horrible. Rude people work at the counter. She think to high heaven."
Cons: "Hated everything about it. Sun country air is the worst airline I've ever flown on. AVOID!!! Could not handle simple requests. Over charged and was a terrible over all experience and ruined my whole vacation to be honest"
Pros: "Price"
Cons: "No free video screen"
Pros: "The gal next to us was an employee of sun country and she was extremely nice! Also the front desk people were accommodating"
Pros: "Crew was great!"
Cons: "Plane was so dirty. We were in the way back and there was food fingerprints all over the window, seat and table."
Pros: "Friendly and responsive flight attendants, one of few direct flights so definitely a plus"
Cons: "Lack of communication from the gate and flight deck about a delay before we left MSP. While the flight crew was trying to keep announcements to a minimum in board, a little bit of information would have been reassuring."
Cons: "I tried to pre select a seat online. The seating chart indicated that the flight was full and only few middle seats and aisle seats were available. The middle seats were free but the aisle seats cost $15. I'm a big guy so I paid the $15. When I got on the flight I learned the flight wasn't full and there were plenty of seats available. I thought there must be a mistake so I tested it on the way back to L.A. from Minneapolis. I got the same email encouraging me to get my seat early and check in online. The seating chart indicated that the flight was full and only a few middle seats and aisle seats were available. So instead of checking in online I waited to do it at the counter. Sure enough the lady at checkin told me there was plenty of seats and even offered me and my travel companions a whole row so we could sit together. I feel like Sun Country is misleading their customers in order to make a few extra bucks. Lame!"
Pros: "Leg room, great view."
Cons: "Nothing, was great."
Pros: "Food, local micro beer selection , service. It was really great. They offered more than any other US carrier. Seats were slightly uncomfortable, but that could have been on any plane. Would love to fly them again."
Cons: "Seats were really hard."
Pros: "Boarding was good and agent was able to move me and my 2 family members to an exit row so we could be together."
Cons: "Plane left late due to "showers" at MSP, then at LAX we had to taxi from north side of airport to south side, further delaying us 15 minutes or more. Also, exit row seats did not recline even though agent had told me they did recline. None of us could sleep. Very uncomfortable!"
Cons: "One of the female crew member just had a really bad attitude and was rude multiple times. She was a bit older than the other ones, I believe her name was Linda. I asked for both cream and sugar, she only bought cream then when I asked again, she was really dismissive. The cart was literally 1 feet away, I almost wanted to get up and grab it myself. This happened again with my seat mates. She was really nice to the other white customers but I sat in a row with all people of color, and she was equally rude to them.Linda would really benefit from some diversity (addressing her implicit biases/prejudices) training. It just makes all of Sun Country look bad, this was the first time flying sun country, and I will most likely not fly with sun country again, if I keep on running into air hostesses like Linda. Its unfortunate because the other air hostesses/hosts were really nice, warm and welcoming."
Pros: "We arrived in Manila this morning April 11 from Minneapolis and we didn't get our luggage up to this time, they said that Suncountry didn't check in our luggage to China Airlines which is our connecting flight to Taipei. This is unacceptable to me, all our clothes and gifts are there, now we still don't know when will our luggage arrive."
Pros: "Our flight on suncountry was great, the only problem was that the seats on suncountry are so close together, no legroom at all."
Pros: "Staff was friendly."
Cons: "Delays, no snacks, very cramped seating uncomfortable, and long wait for gate checked baggage."
Pros: "It was a smooth check in and the flight times were accurate.This flight had less passengers so we had more room in between passengers."
Pros: "See above"
Cons: "See above"
Pros: "Simple boarding, decent seats. No frills but much more value and comfort than other regional/LCCs e.g. Spirit, Frontier, etc."
Cons: "No free or basic entertainment."
Pros: "customer server and space!"
Cons: "The check-in experience is rough for small airlines like this at LAX."
Cons: "Very old aircraft"
Cons: "it would be easier and faster if they started loading from the back first, this way it wouldn' t hold up the people that have seats up front and are in the way of the people that have to go to the back seats. I t' s o k for the 1st glass people to load first and parents with small children too"
Pros: "i honestly had never heard of your airline, but when i got stuck in Minniapolis do to the delta meltdown last week, i found a ticket home on sun,, your price was excellent and the service was fantastic in first class, Nice people great food great price considering i was in first class for less than any other airline in coach thanks Don Dokken CEO DokkenEnterprises inc"
Pros: "Nothing"
Cons: "Everything."
Pros: "The flight was on time, the ground crew were very helpful and friendly. When I landed at LAX there was no wheelchair. I had to wait for at least 30 minutes for a wheelchair. I missed my shuttle and after arriving at 4:45, the shuttle did not come until after 6:30."
Cons: "The grounds people at LAX were not as nice and friendly as the flight crew and the ground crew in MN. Certainly not as helpful. After waiting for my wheelchair which had been pre arranged, I missed my shuttle and had to wait almost 2 hours for another shuttle."
Pros: "Great seating and service. Friendly helpful flight attendants."
Pros: "Timely departure and arrival Aircraft was relatively clean."
Cons: "The event I flew to attend got changed, so I had to change the dates of my 'Going To' and 'Coming Home' flights. It was not my fault, but I got horribly overcharged to change my flights. I am not working right now nor do I get Unemployment; I booked the flights months ago while I was still working. In that situation, the airline could help a bit more financially. Airline crew going out was courteous and helpful, but there was one attendant on the flight back who was frankly rude to me and bullied me. I do wish airline food was a bit more reasonably priced, and cash payment was accepted."
Pros: "I liked the leg space. It was an improvement over the 3 days earlier Spirit A320 modern cab that seats don't recline"
Cons: "I like to have head phones for free to listen to Air Traffic or music. This flight didn't have that"
Pros: "I got home safely and (more or less) on time."
Cons: "Flight attendants were mostly rude. They nickel and dime the passengers ($8 or more for "entertainment modules"), aisles were very narrow; I felt like a sardine. Bathrooms were not kept clean and getting to them was a challenge because the crew wouldn't let us wait in the galley and you weren't supposed to crowd the aisle...."
Pros: "Prompt, friendly!"
Cons: "Uncomfortable. Had an aisle seat."
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