Daily cleaning, installation of cabin HEPA filters on flights from New York to Los Angeles
ca.kayak.com is also available in French. Voir le site en français.
|August||Best time to beat the crowds (13% less expensive on average)|
|December||Most popular time to fly (36% more expensive on average)|
Average price round-trip
|C$ 389||(avg. price over the last 2 weeks)|
Good deal round-trip
|C$ 189||or less|
Good deal one-way
|C$ 118||or less|
JetBlue, Delta and Emirates have all waived their change and cancellation fees on flights from New York to Los Angeles. Confirm policies on booking site.
Alaska Airlines, Alitalia and LATAM Airlines do not allow booking a middle seat on flights from New York to Los Angeles.
An average direct flight takes 6h 15m, covering a distance of 3956 km.
There are 948 (direct) flights between New York and Los Angeles per week, averaging 135 per day.
In the past 3 days, the cheapest one-way tickets were found on Spirit Airlines (C$ 47) and JetBlue (C$ 77), and the lowest round-trip tickets have been found on Spirit Airlines (C$ 93) and JetBlue (C$ 169).
JetBlue (12 times daily), Qatar Airways (11 times daily), Emirates (10 times daily) are the most frequent flyers on this route.
From New York to Los Angeles, Monday is the cheapest day to fly on average and Friday is the most expensive. Flying from Los Angeles back to New York , the best deals are generally found on Monday, with Wednesday being the most expensive.
When flying out of New York you will be using one of these airports: New York LaGuardia, Newark or New York John F Kennedy Intl. You will be landing at Los Angeles, also known as Los Angeles Airport.
Those picking you up can do so by meeting you curbside or parking in an on-site pay lot and meeting you at baggage claim. The airport also offers a convenient, complimentary, off-site cell phone lot so drivers can park and wait until you are ready to be picked up.
A little-known secret is that Virgin America’s Main Cabin Select is available for a relatively low amount of flyer miles and it compares quite well to their competitors’ standard economy rates while offering much more leg room for the long flight.
Lyft has some simple guidelines to get you on your way in no time. Once you have your bags, open the app to locate the nearest pickup zone. Once in the zone, request the type of ride you prefer from the Lyft app and then just keep an eye out for your driver who will meet you in the pickup zone.
Los Angeles airport offers skycap service, but a much more cost-friendly option may be a Smarte Carte, which you can rent for a nominal fee to get your bags from baggage claim to the curb without breaking your back.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from New York to Los Angeles.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Los Angeles from New York is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Los Angeles with an airline and back to New York with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Los Angeles from New York up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "Smooth flight"
Cons: "Again, luggage was lost"
Cons: "Inflight entertainment didn't work"
Cons: "More staffing for check in. Reduced baggage rate. No additional fees. tv features"
Pros: "The crew was amazing"
Pros: "Amazing crew"
Cons: "Late departure"
Pros: "Nice crew."
Cons: "What entertainment??"
Pros: "Thank you so much for getting my confused and forgetful mother in law onto the right plane and back and forth from the gates."
Cons: "Don’t know"
Pros: "The crew was very professional and helpful. They were able to seat me in an exit row and took, which had ample room."
Cons: "Alaska needs to work more with their terminals to make sure their customers are getting what they need. JFK does not have TSA precheck or priority boarding, but Alaska does not tell you that beforehand. That's important!! Alaska gave me a lot of attitude about changing my flight, so I couldn't."
Cons: "4 hours late"
Cons: "Great and smooth flight with a very friendly crew!"
Pros: "I missed my flight."
Cons: "Help me get my money back for a miss understanding"
Pros: "I liked the free biscuits, the free drinks, the leg room, the overhead room, and the three bathrooms."
Cons: "I would have liked free WiFi."
Pros: "Crew was amazing."
Cons: "Better informed check-in process."
Cons: "Flight attendance were incredible. No issues."
Cons: "Delay after delay"
Pros: "Great premium class seats"
Cons: "Wish there were food options that didn’t include chocolate at every turn!"
Pros: "Empty plane so lots of space to lounge and quick boarding"
Cons: "Sat on runway for hour after plane landed, just waiting for a gate. How is this even possible? With no offer of beverages or food. Or updates. Crew was hardly seen maybe once or twice on a six hour flight. When asked to take trash, they would reply, we are only doing drinks at the moment."
Pros: "The flight was fine and comfortable"
Cons: "I just did not like that we were on flight for 6 hours and no food was given complimentary plus there was no vegetarian food at all to eat as we don’t eat meat at all"
Pros: "Seats are comfortable, crews are all approachable and helpful."
Pros: "Good movies to watch"
Cons: "I was only offered a snack once. But drinks 3x."
Pros: "Ese of check in, comfortable seats, good service"
Cons: "Friendly staff. Clean plane."
Pros: "Smooth flight"
Cons: "That middle seat.. 6 hour flight pretty uncomfortable."
Cons: "The whole experience."
Pros: "Alaska Airlines was efficient & friendly, former Virgin Airlines plane."
Pros: "On time. Boarding easy."
Cons: "Seats not comfortable. No lumbar support."
Pros: "crew was nice"
Cons: "Plane had mechanical problems coming and going"
Pros: "Everything!!!! Especially The Flight Attendant Staff. And For The Price, From Departing From JFK-NYC To LAX-Los Angeles Is Fantastic!!!! I Would Definitely Recommend This Airline To Anyone Who Wants "Great Service" At A "Great Price";-D!!!!"
Cons: "One of the male flight attendant v weird Not at all polite and V obnoxios"
Pros: "The staff was helpful and professional at every juncture - from check in to landing. The flight was smooth and landed a bit early. Tv/movie choices were great."
Cons: "Airplanes are so cramped, it’s ridiculous. I’m only 5’2” and I didn’t even have the room to bend down to reach under the seat to pick up a pen I dropped. Take out a row and give everyone more room."
Pros: "Danielle the woman who was handling everyone complaining at the gate. She was the only person helping anyone with whatever she could. Also the crew, weren’t properly stocked with anything, not even water. They did their best to work with the lack of supplies and information they were given. Otherwise I felt like I was in a bad version of the twilight zone. And I love that show."
Cons: "Absolutely everything except for the crew listed above. The delay was never informed to anyone until check in- even then the gate’s LCD screen wasn’t even updated with a delay. They said they had to call British airlines to ask them to change the information! No one was allowed into the lounge for a 5 hour delay which is horrible. Considering the airport was under construction and the restaurants all closed an hour before boarding. It was horrible. I missed work because of this and my day rate is 800$ and all I got was a lousy $100 voucher. If Alaska airlines had, I don’t know let everyone into the lounge and provided us with more respect and something in return maybe it would be so bad. But right up to three of the boarding crew (not Danielle) who were YELLING at people. People who were tired and confused. It was the worst experience and I am a global flyer with my company."
Pros: "Awesome customer service at all times throughout the flight"
Cons: "No free snacks anymore, that’s a bummer."
Pros: "Crew was super friendly. Flight got in early. Was able to sleep comfortably. Luggage check was not too expensive"
Pros: "Smooth Trip, nice staff."
Cons: "seat tight and not too comfortable. Fixed armrest on aisle make it hard to get out of."
Pros: "Plane clean, boarding efficient, pilot cordial, flight confortable, arrived early despite delayed departure."
Cons: "Because video playback system was inoperable (not an issue for me—I am happy to read during the flight) the young crew had to perform safety announcements manually but were obviously ill-practiced and inexperienced at this, bungling their reading and even seeming not fully to understand the words. (They also botched announcing introductions of the pilot and crew, not seeming confident who was on board or as if they in fact knew their names.) This was of course unprofessional but also introduced doubt how reliable they would be in an actual emergency."
Cons: "Chair was not working could not adjust Media entertainment system was not working at all. We were told these items had been broken for over two weeks. Makes you wonder about the mechanics of the rest of the airplane"
Pros: "The lounge at airport was first rate"
Cons: "It was one of the worst flight in memory in terms of servoce"
Pros: "Flight crew was professional and responsive."
Cons: "The TSA lines are monstrous leading to flight delays. On board food ordering was disabled."
Cons: "Flight was delayed by two hours They changed our gate with no explanation My chair did no work They do not give any complimentary snack or offer head phone"
Cons: "The pilot talked to us sometime via the intercom but he bearly finished his sentance. I could not hear what he said. Furthermore i accidently forgot my credit card in my suitcase which was at a place where i could not get it of course. I was dying with hunger but the stewardess refused to give me something to eat or let me pay later or do something to make me feel good."
Pros: "Very friendly crew!"
Pros: "Great pilot and flight attendents, clean plane"
Cons: "I like everything"
Pros: "Easy boarding"
Pros: "From the staff that went above and beyond to get me the seats I wanted on an extremely crowded flight, to the efficient process of boarding those without overhead bags earlier, to the comfortable flight - my experience was excellent."
Pros: "Staff very warm."
Cons: "Food selection paltry. Vodka from Seattle? Hopefully you will take Virgins food selections and liquor. Alaska can use an overhaul. Also aisle too tight."
Pros: "The crew was great!"
Cons: "We had a six hour layover in LAX and our luggage still didn't get transferred to our next flight and so our first 3 days in Ecuador was without luggage!"
Pros: "Pilot told us it would be 10 mins really took an hour to taxi and park plane."
Cons: "Pilot lying"
Pros: "It was actually an American Airlines flight I asked for a seat change from window to an aisle seat and even though the flight was fully booked, according to the staff, they kindly obliged and I got an aisle seat"
Pros: "Very comfy seating. Polite flight crew."
Cons: "A cookie before landing I feel is a bit underwhelming. I preferred the warm bagel with cream cheese. Especially if you have to run off straight to work after landing. So maybe it sounds like a nit pick. But it would be nice to maybe have a choice of a cookie or bagel? Just a thought."
Pros: "Great crew. Z and Antonio were great!"
Cons: "The breakfast meal."
Pros: "Everything was great, keep up the good work!!"
Cons: "Flight was delayed over 3 hours"
Pros: "The crew was very pleasant the entire trip."
Cons: "The TV set in the Head rest did not work. The plane had some technical difficulty following the clearing from the gate at which point we sat on the Tarmac and then taxied back to the gate with a statement of it being up to 2 hours to repair the situation. We were compensated even with additional snacks or meals while siting on the plane. I was delayed on my travel going forward from MCO to further points in Florida."
Cons: "The flight was very late."
Pros: "The Dunkin Donuts coffee"
Pros: "All went well even with the slight delay. Great crew. Smooth flight."
Cons: "Can't think of anything"
Pros: "Everything's my"
Cons: "Nothing to complain about"
Pros: "Read some reviews regarding tardiness but our flights out of LAX and return from NY (go see US Open Tennis Championship) were either on time or early. On-board entertainment was great since we can watch LIVE matches from US Open on the return trip. However, you have to bring your own ear phone/head set otherwise it will cost some $$. Free WIFI too"
Pros: "This airline was fantastic! The flight was very comfortable, the crew was friendly and it was very pleasant. Would definitely book with them again!"
Cons: "There wasn't anything I disliked about it, it did what it was supposed to do. I was very happy with my flight."
Pros: "They got us on quickly, and the flight arrived quicker than expected."
Cons: "The line for security was poorly managed, tried talking to multiple employees and they all ignored me, and on the plane there was no wifi, and I tried to flag down a flight attendant for water but they never came to the back of the plane."
Pros: "From boarding to arrival the experience was very good."
Pros: "Boarding was easy. I like the Dunkin Donuts coffee"
Cons: "My overhead light and tv we're both not working. The stewardess was rude when I brought it up. Told me to move to the next empty seat dismissively. I bought a window seat on purpose and did not want to move. My concerns were left unaddressed"
Pros: "Extra legroom"
Pros: "JetBlue gave each passenger a $150 credit"
Cons: "The plane was delayed by 5.5 hours. We had a 6:45 pm reservation that didn't leave till 12:15 AM. We got home Monday morning at 4 am. Normally it wouldn't be "terrible" but my son was starting a new position that Monday. I learned my lesson, don't book the last flight out. I just don't understand why they didn't get new equipment and a new crew sooner. As it was they had to fly in a different plane in and flew up a crew from Ft. Lauderdale who flew us home to Ft. Lauderdale. I'm still not sure what caused this problem."
Pros: "Love the boarding, inflight service, entertainment and on time departure and arrival"
Cons: "Every thing was perfect. This kind of experience is rare in my frequent travels."
Cons: "They don't have free meal services and they ran out of the meals you can purchase, we weren't pleased"
Pros: "My first time on Jet Blue and I was impressed. Clean comfortable seats with their own entertainment screens for only a two hour flight. After my nightmare with Air China this felt like heaven."
Cons: "The flight was delayed three hours due to mechanical issues. But better safe than dead."
Pros: "Good movies and sufficient leg room."
Cons: "We didn't even know we were boarding - our destination wasn't on the display board and you couldn't hear the woman announcing who was able to board. Very disorganized. We sat on the runway for a long time before taking off and we boarded the plan much later than the delayed flight time."
Pros: "The staff, the service and the overall flight experience!!! Best flight ever1"
Cons: "Nothing! Everything was great!"
Pros: "Jet blue has friendly staff"
Cons: "We departed 1.25 hrs late."
Pros: "From beginning to end iit was made a pleasant experience by the people working ar Jetblue."
Cons: "Now that's a hard question."
Pros: "The free wifi, snacks and service was awesome."
Cons: "I didn't like the food selection on the menu."
Pros: "The entertainment was what I like most! Many other airlines do not offer this option or when they offer they charge you for it... jet Bleu has good entreteniment and free!"
Cons: "The boarding was not well organised and there was not enough space for hand lugged."
Pros: "Seats were comfortable!"
Cons: "I liked everything !"
Pros: "Very easy flight, good service."
Cons: "Baggage claim was ridiculous. Had to wait a long time for our bags because for some reason they were loaded on with a flight from Boston that arrived after the Ft Myers flight. My suitcase finally showed up and had a large black streak down the front of it."
Pros: "Flight left on time and arrived early to destination."
Pros: "The check in process with Jet Blue is always seamless and quick. Great communication. I enjoyed the free wi-fi and under-the-seat outlets. Also love how refreshments are available to grab at anytime."
Cons: "The sound on the movies, etc. is terrible! And half the time the screens don't work."
Pros: "I got home safe."
Cons: "The flight was delayed 3 hours. Taken into account that are departure time our departure time was 730p and my arrival to LAX was supposed to be 1255am, delaying us 3 hours got me home at 4am!"
Pros: "Free wifi, snacks, Dunkin Donuts coffee and movies. Friendly employees, clean plane. Made the six hour flight a breeze."
Cons: "Great flight all around."
Cons: "After landing we sat on the runway for one hour."
Cons: "Flight was delayed more than 6 hours and we missed the connection. The only alternative offered was the same flight 2 days later. To avoid similar risk we went to FLL on the delayed flight, but we were responsible for transportation and hotel for 2 days! Understandable that they can't control the weather, but no excuse for forcing us to stay or paying extra."
Cons: "The flight was very delayed, but I had to wait the whole time because JetBlue will sometimes take off on time even after they emailed you about a delay. So I spent hours at the airport."
Pros: "Entertainment and free Wi fi. 1st bag free"
Cons: "Delay of flight, I was told by Jet Blue that booking via Kayak was why my wife and 15 year old son were put in 3 separate middle seats"
Pros: "The entertainment is a big reason why I choose Jet Blue over other airlines. Unfortunately, the movies did not work."
Pros: "Walking in to the Boston terminal was immediately relaxing. I got through the line quickly and once I got to my gate it was also very relaxing."
Cons: "Soba noodles were soggy, but not a deal breaker!"
Pros: "Updates and courteous staff that carried on to work on our flight from the previous one."
Cons: "Towards the 4th and 5th delay information was confusion on why the delaying and approvals that were needed to continue the flight. Potentially a more honest and realistic delay of 4-5 hour shift initially would've been more comforting than being told 5 times our flight is delayed yet once again."
Pros: "Efficient boarding, clean & comfortable seats."
Pros: "Pilot was funny and staff was very professional."
Cons: "That boarding was backwards with the last rows going on first :-("
Cons: "We were waiting on the taxieway for 45 min after we landed."
Pros: "On time and great seats, lots of room"
Pros: "The fly attendance was so nice that he even made a toy for my baby girl."
Pros: "Cabin crew was friendly and attentive, the "grab your own snacks" options were abundant, and always enjoy their DirectTV."
Pros: "The crew was very nice and attentive. Although the aircraft was a little dated, it was a smooth ride given the weather. The pilot was excellent."
Pros: "Jet Blue is great! Very accommodating and friendly!"
Pros: "I liked that I got a fire exit seat, but then was made to think as if I had a special duty to the stewardess who demanded my attention to this, I guess, privilege. I just wanted to go to sleep."
Cons: "Plane was 2 hours late, pretty much overshadowed everything else I didnt like."
Pros: "Excellent stewards!! Very friendly! Great snacks"
Pros: "crew was good"
Cons: "Four hours late. asked early on what was going on told that the flight coming in was late. then was told an hour before plane arrives it'll be another hour car because maintenance crew had to check things out. LAME!"
Pros: "The best flight ever, the crew, the attention, the flight, everithing great! Even the snacks!"
Pros: "Pilots kept us abreast of timing and upcoming turbulence"
Cons: "The seat back screen was broken, but the screen itself was always on, so in addition to no entertainment, I couldn’t even have darkness"
Cons: "Broken monitor and seat"
Pros: "Very smooth flight. On time take off and landing. Excellent in flight entertainment. Great crew."
Pros: "The crew was nice, and they served plenty of drinks. They even give a free light meal on the JFK-LAX flight. Decent in-flight entertainment options and free WiFi for use with WhatsApp and iMessage only."
Cons: "There wasn't nearly enough legroom. The plane was an old 767; it would have been nice to have a power outlet too."
Pros: "The turkey sandwich was okay."
Cons: "I was seated next to an extremely large man. I possessed only half of my seat for the duration of the six hour flight. I asked a flight attendant to move me but she said the flight was full. There should be a protocol for passengers over 300 lbs."
Pros: "Crew and food"
Cons: "Spacing between seats and overhead luggage storage. They ran out of room before the entire plane had boarded"
Cons: "Have to call out the delta lounge...excellent and healthy. My experience was outstanding. Thanks Delta"
Pros: "I love that they have food on long flights and I get an hour of free WiFi because I have T-mobile."
Cons: "Small seats but I’m tall so I have to live with it."
Pros: "Friendly, efficient crew"
Cons: "Uncomfortable seat in 1st class. Poor quality video screen, too small, too far away, poor sound."
Pros: "The crew friendly and very helpful, food was amazing aircraft was clean. Very happy thank you"
Pros: "Landed Early at LAX"
Cons: "Having to go through 1 terminal to get bussed to another terminal & gate was at the opposite end. Having to ask the person next to me not to eat nuts Bc I was allergic. I disclosed this on my registration for my flight."
Pros: "The in flight entertainment was superb."
Cons: "I have no complaints."
Pros: "I liked that we got to my return destination early"
Cons: "The were no outlets and the wifi was not working. That's a big deal for me because I needed to do work on the plane!"
Pros: "The crew and overhead storage."
Pros: "On time, professional boarding, clean comfortable planes, skilled pilots and professional crew. What more could you ask for."
Cons: "All good."
Cons: "Pilot did not give consistent updates for delays"
Pros: "Check in was easy through their app. Also very quick lines to drop off bags. Crew was very nice and respectful"
Cons: "Seat are a little bit too close together. But overall very comfortable"
Cons: "It was hot on the plane. The crew turned up the tempature and when I asked they said some people are cold and didn't turn it back down."
Pros: "The staff tried their best to help out with the situation. They passed out waters and apologized. I always love the Delta entertainment (so many great selections)!"
Cons: "Stuck in the plane without AC for an hour! We were stuck behind 14 other planes in line to take off and I understand delays happen but the AC wasn't working for some reason and it was extremely hot. The passengers were all super uncomfortable. I wish if they knew we were going to be delayed that they would let us just wait at the gate vs. suffer in the sauna plane."
Cons: "No communication between different parts of the airport; early arrival, over 2 hours getting through baggage claim; good luck rechecking your bag; almost missed flight with a 2 1/2 hour layover. Workers on the ground don't care, or either don't know what's next on the transit through the airport."
Pros: "Nothing I can think"
Cons: "The seats selection"
Cons: "It was late and i missed my next flight"
Cons: "Female flight attendants were rude and acted like the passengers were a bother. Tried to move to an emergency row after the doors closed, which was empty and the flight attendant refused stating we had to pay extra. NOT HAPPY"
Pros: "Some of the ground staff was trying to be helpful."
Cons: "That we had to sleep like homeless people on the floor of JFK airport as the airline was not able to provide for a crew and therefore cancelled the flight. The airline cancelled the flight at 1.30 in the morning so no one was able to get a stay in a hotel not did the airline take any action towards helping the stranded passengers. We were given blankets and pillows. The best thing was the ground staff getting rude after all passengers complaining. They were basically saying we should get stuffed since we were booked for a flight next day same day. This is shameful! Needless to say that I will not fly this airline again!"
Cons: "Horrible wait if nearly 30 minutes after landing"
Pros: "The environment and efficiency."
Pros: "The entertainment is always great on delta and they have new snacks now!"
Cons: "Cabin service took a bit longer than normal and we were stuck on the tarmack for at least 30 mins waiting to take off. Not anyone’s fault, just annoying"
Pros: "Everything went wonderful. Excellent crew"
Cons: "No problems"
Pros: "The boarding was efficient"
Cons: "Three hour departure delay. No explanation given. No apology."
Cons: "The plane was delayed by more than 3 hours due to "weather problems" earlier in the day. Delta did not permit re-booking to flights that left JFK for Boston earlier, even tho there seats available, instead insisting that we had to wait for our assigned flight. Small snacks (regular Coke, no Diet) did not really compensate well."
Pros: "Everything was pretty good like usual, except when we landed we sat on the runway for 45 minutes waiting for a gate as ours was occupied by a plane that was having mechanical issues. Not great."
Cons: "Flight was delayed for very 4 hrs sat in plane for 2.5 of those. Flight was delayed dye to strike in Barcelona. But replacement plane had fueling problems delaying the flight another 2 hours"
Pros: "left on time - landed early. Gate checked my luggage for me."
Cons: "The flight got delayed by 3 hours or more. I missed my flight from LA to FL"
Cons: "3.5 hour delay due to lack of co-pilot. No consessions for delay when asked at gate. Lack of leg room. Broken tv, I asked twice to be fix nothing was ever done."
Pros: "Flight departed and arrived on time"
Cons: "Long time standing in line. People are confused by zone boarding. Stood 30 to 40 minutes in line."
Cons: "The quality of customer service and efficiency was lacking at the check in counter. Wrong information was given to many passengers as far as checking in baggage and being sent to several line ques for the agent to tell me in the end that I was told the information incorrectly since the beginning. I therefore was unable to board my flight on time, got switched to a new flight and the new flight was delayed for 3.5 hours."
Pros: "Really liked the plan"
Pros: "plane had individual movies for free with each seat!"
Pros: "Delta Studio with closed caption"
Cons: "some series do not have closed caption"
Pros: "I didn't like anything about this flight. Only benefit of the doubt is the 2 hour delay as a runway in SF had shut down."
Cons: "We had seats at first where there was what looked like bubble gum bits stuck on one of the food trays. The flight was clearly not cleaned although it landed 2+ hours before the departure. We had to ask for a wet tissue and clean it up. That was of no use too as it wouldn't scrub off. My wife was feeling under the weather and so we asked for a blanket. The blanket was hardly a blanket and more like a towel. We then luckily could switch seats as there were 2 vacant. But, the air conditioner was leaking water in the seat to our left. The crew was callous and just stuck the passenger with some napkins saying it does that. I don't fly Delta a lot and my experience in this trip isn't inspiring much confidence."
Pros: "I had a great seat (exit row) with lots of legroom. They provided a free breakfast, and it was actually pretty good. A few hours later i was hungry and tried to buy some food but the cabin crew just gave my another breakfast item. The flight arrived on time, and the luggage was delivered a few minutes after I arrived at the baggage area."
Cons: "Nothing. It was a very good experience."
Pros: "Pretty much nothing related to the entertainment system... It is nice that you can play movies for free over WiFi on your phone or tablet (since the in-seat system simply didn't work...), but, bizarrely, the WiFi movie selection was different from (and substantially smaller than) the seat movie selection. What's that about? And the WiFi movie scheme is way more painful than it needs to be, requiring you "check out" movies using your web browser, then switch to a separate app to actually watch the movies. Clearly the product of a company mindset whose ONLY concern is "can we check some box", with absolutely no interest in "how can we delight our customers?""
Cons: "So we get the same entertainment system all these flights use: some ghastly totally non-optimized Linux setup that was rebooted three times during the flight, took 20 minutes for each reboot, and never worked correctly after any of the reboots. (The only movie my system would ever play was the very first one, and none of the on-screen controls worked. The seat next door could choose multiple movies, but each movie froze after 40 minutes). The amazing thing is: why don't they just install a damn iPad mini or Android equivalent in the back of each seat? Would be lighter than what they have today and would work FAR better. You'd need some co-ordinating/provisioning software to provide for OTA announcements and movie updates, but basically it's not that hard... At the very least, hire a Linux-head to optimize your startup scripts! It's just sad to see this 20 minute startup process (all dumped on the screen) with its constant repetition of time-wasting startup steps that just generate errors on this plane's particular hardware setup..."
Pros: "We had comfort class and it's very nice"
Cons: "Both Crews at airport and on flight aren't very friendly, I guess this is the nature of all American flight after seeing how customer being treated from the United incident"
Pros: "Nice crew, normal seats, TV etc. They were very apologetic about the delays. They gave multiple updates and came around with water/snacks"
Cons: "The plane was delayed to wait for passengers from another flight. We waited for almost two hours. After that there was multiple technical difficulties- loading the bags, closing the door, refueling...the list goes on. We ended up taking off almost four hours late."
Pros: "Free movies & TV for all seats and the selection is great! Also, used the wifi and had great connection the entire flight."
Cons: "The seat was not a flatbed. It was an old fashioned first class seat but with absolutely awful knee room---possibly as little as 28-30 inches. It was very difficult for the person next to the window to get out to the aisle, even when the person in the aisle seat was not sitting there. The biz class cabin was shared with economy comfort. The crew gave no explanation for the switch in aircraft, and no apology either."
Pros: "I enjoyed the entertainment and crew"
Cons: "Boarding was way too long"
Pros: "Seats were fairly comfortable, in flight entertainment was good, service was nice."
Cons: "Got to LA very fast but unfortunately had to wait 45 minutes to get our plane docked to the gate correctly. Don't think it was a fault on Delta or the flight crew but it was definitely annoying after a very long day of traveling."
Pros: "The service"
Cons: "The "cheese" plate was kinda sad especially for the price"
Pros: "nothing horrible flight"
Cons: "This was almost a six hour flight there were no televisions available the flight was oversold and there were people on standby there was very little Lego room we were only offered snacks and drinks the crew was stressed we left late because we were instructed to check our carry-ons but that was not enforced until people were already on the plane getting on the plane and getting off the plane took a very long time there was very little leg room it was difficult to move around the plane because it was such a small plane the crew was very stressed out. I am very upset about this flight and will not fly with American ever again."
Pros: "Boarding process was smooth and fast"
Cons: "Do you think airline management sits around boardrooms to brainstorm ways to torture its passengers more? The seats and the leg room are ridiculous. It's gotten to much worse recently."
Pros: "Bad weather came in n I was rerouted on Time"
Pros: "I was so happy I could check in online and boarding was a breeze. I actually got to sit by the window when my original seat was in the middle. So nice of the ladies to suggest it to me."
Cons: "No complaints"
Pros: "The airplane was new. It had power plug and entertainment at each seat. It has a fabulous selections of entertainment for all ages. Comfortable seats as well."
Cons: "The crew only came offered drinks 1 time for a 5 hours flight. They did come by to offer room temperature water mid way through the flight. Food choices were minimal."
Pros: "Staff was very friendly and helpful."
Cons: "Movie kept freezing up. So did Sodoku game."
Cons: "I wish they have two sheets. I don't like to sit next to stranger. And hard to go to bathroom"
Pros: "I loved the extra room in the seating, great seats too. Plus the personal TVs and movie selection was fantastic!!! However, 1/3 of the planes TVs did not work. Luckily, my row of TVs did work and we had an empty seat between my daughter and me , so when my son's TV went out he sat in my row which did work. Great plane, once everything is fixed!"
Cons: "No power outlets or USB ports on a 5+ hour flight. Not great for business."
Pros: "Comfort, snacks, boarding process"
Pros: "The seat pockets were decent, though I like when the magazines have their own designated slot behind the tray in addition to a pocket. Also good there were power outlets. I liked that they didn't skip row numbers, including 13. So if you're in row 22, for example, you know that's literally how many rows back you are."
Cons: "It took 25 minutes from when plane landed until it reached the gate. There was also apparently an issue with the auxiliary power -- the lights went out in back half of plane when we arrived at gate. I prefer having a screen behind each seat, rather than those attached to ceiling on this flight, so that the entertainment can be customized."
Pros: "Everything went smoothly"
Pros: "The flight was delayed by more than two hours which caused us (me, wife, 4yo, and 7mo) to miss our connection from LAX to HNL. We had to stay the night in LA and take a morning flight to HNL. But despite the delay, the gate agent in Charlotte did a good job of updating people and remained very polite even when it was clear people were getting frustrated and starting to get sharp with him. Pilots did a good job of trying to make up as much time as possible. I can't remember how much time they shaved off but I think it was more than 20 minutes. Customer service in LA was solid too. Went to CSD to get our tickets changed. They had already changed our flight to a 8 AM flight. We asked if we could take a later flight because of the kids and he was able to accommodate. They also gave us vouchers for 3 meals and a night at the Holiday Inn. Having a delayed flight is never fun but the AA staff was amazing throughout."
Pros: "excellent from ticketing to depaning"
Pros: "I like américain airline"
Cons: "I don't like the transfer between the aéroport it take long time plus I pay the ticket for the bus when I ask British crew they sad is free. And I arive to my second fly in last minute.clise to miss the flight"
Pros: "I loved that they gave us a pillow and a blanket for travel. They also had free on screen entertainment with some of the best movies on there to watch and even provided free earphones if you did not have any."
Cons: "Nothing, I loved it all."
Pros: "Flight from Lax to Lihue. Very comfortable, crew enjoyable entertainment with options"
Cons: "Everything about the flight from.Boston to Lax"
Pros: "Quick boarding"
Cons: "No food or beverage service"
Pros: "The new clean plane. The pilot and crew were great."
Pros: "Great attendants excellent customer service"
Cons: "Awful TSAs"
Pros: "Rebooked before we got inside"
Cons: "Landed early but were left on the taxi way for nearly an hour while the gate wasn't ready. The first gate had a plane at it with "mechanical issues". Then it took about 30 minutes to get a different gate. Why do they give short layovers when their performance is not stellar?"
Pros: "Staff was friendly"
Pros: "Comfort in business class. Service was excellent."
Cons: "2nd meal choices were very limited."
Pros: "The different variety of movies that was shown as well as the usb port."
Cons: "No free wifi, more meals, and more drinks."
Pros: "Love the direct flights from RDU to West Coast. Wish there were more cities on the list. The flight was delayed about 45 minutes after we boarded for take off. I hate sitting on planes idling. The seats are already uncomfortable, then add more time onto that to sit. But we made up the time in the air for an on time arrival. Hmmmm?"
Cons: "For a 5 hour flight at dinner time and then the 3 hour time change, the snacks provided are not enough. You just have to remember to bring food on the plane and then risk annoying your fellow passengers with the food/dinner dining space. More checks of drinks would be nice too. Cost cutting measures, but minimal considering a packed flight and pretty high ticket price."
Pros: "Snacks, meals, movies"
Cons: "Too squishy Flight attendant didn't give us a card to fill out for customs. She just walked right by quickly without asking."
Cons: "Baggage claim process way too long. Took 1hr to get off plane."
Cons: "I despise Heathrow. I'll only go there or use an airline there as a last resort."
Cons: "The flight was delayed 9 hours for mechanical issues and they were not able to do anything. Since booking with Kayak neither Alaska airlines or American Airlines would help in getting us an earlier flight and both airlines said they couldn't help after repeated calls. Won't be booking any American Airlines flights throug Kayak again."
Pros: "Quick and smooth flight."
Cons: "HORRIBLE experience. I had a flight delay that forced me to reschedule to a flight the following morning and caused me to pay for an overnight at a hotel; none of the staff seemed to care whatsoever about their customers' travel plans or experience, giving us little to no information up to the point of canceling our flight, and doing even less to accommodate when plans were foiled. I honestly am waiting for a refund at this point. Terrible trip with American Airlines."
Cons: "Cramped seating. As per usual."
Cons: "Lax arrival delayed"
Pros: "I appreciated the fact that I kept getting flight delay updates...."
Cons: "I purchased the earliest flight of the day from Vegas to Los Angeles so I could be in LA by 11am so I could attend the 1pm Dodger game at dodger stadium... ( I specifically flew into lax for the game that I spent $100 on tickets for) well I arrived to LAS at 5am by 515am I received my first notification that my flight wouldn't be leaving until 1030am.... I was a little annoyed but hey I'm still going to make it to my game, ( I just needed to let my ride know who's lives 3 hours away from LA that my flight was going to be 3 hours late not to rush) well about an hour later I got another notification that my flight was now being pushed back to 230pm.... at this point I have no choice but to look for another flight.... I found another flight on Southwest leaving Las at 1210pm arriving in lax at 120pm... perfect I can still make my game... That flight was boarding on time... ran into some hiccups on the runway... arrive to lax at 130pm... not a problem can still make my game... sat on the runway at lax until 335.... needless to say I missed the game... while in the air I received another text that my American airline flights was now pushed back to 530pm... mind you my day started at 5am on Las Vegas to catch a flight out at 720am.... Now had I not found that other flight I would have been sitting around Vegas airport for over 12 hours.... I was not a happy flier today, specially because the actual flight is normally no more than 45 minutes start to finish... I could have rented a car and drove... would have been cheaper and I would have made it to my game ...."
Pros: "I enjoyed the entertainment because I don't watch movies in the theater often. The movies I saw in-flight were recent films I've been wanting to see and made time pass fairly quickly."
Cons: "I'm not a giant, but there definitely was not enough leg room in the main cabin. I could not sit comfortably, especially in the middle seat."
Cons: "They were extremely slow at boarding and over-estimated how many pieces of carry-ons were being taken on board. As a result, every one who boarded the plane late were asked to check their carry-on bags in. We got on board only to find that there was still a ton of space in the overhead compartments."
Cons: "I was expecting to be on an JAL flight but it wasn't JAL and was operated by american airlines and I feel ripped off."
Pros: "Speedy boarding"
Cons: "Unmotivated crew, uncomfortable seats."
Cons: "Poorly food and problems at the check in, although my documents were all in order. Also, we also missed our flight because of the security, who double checked for nothing. Was very very stressful, i will think twice next time before choosing to fly with BA. Check in online wasn t possible."
Pros: "Staff was friendly and flight was timely."
Cons: "Bad smell on the plane and 20 minutes of turbulence."
Pros: "Boarding was easy and I liked the film selection."
Cons: "I was placed in the back of the plane and subsequently they ran out of the food option I would have chosen. There was only pork left which I cannot eat. I was left hungry and the stewardess was rude about it- I understand that she was likely tired as I was in the last row but it's literally her job. The flight was also pretty turbulent- which is usually worse in the back of the plane."
Cons: "Waited an hour in the plane after we landed at lax to get off the plane."
Pros: "Good variety of entertainment options. Wifi reliable"
Cons: "Food options were horrible. Need to offer non seafood/pork option."
Pros: "We bought the extra legroom. Worth it."
Pros: "The flight was delayed for 2 hours. That's not human."
Cons: "After the 2 hours delay, I had to take a shuttle that took forever to get to the terminal that has my suitcase."
Pros: "The flight itself was smooth and quiet"
Cons: "The delay was to accommodate other passengers, but we sat in the airport for hours. AA's communication about the situation was poor, at best, the staff was tired and cranky, and there was no effort to make sure that we were not inconvenienced."
Pros: "Food, flight plan on the screen, selection of music and movies, that the lights were turned down for sleep, quiet efficiency of the crew"
Pros: "Liked having an exit row seat, appreciated being given a full can of soda, and loved the in-flight entertainment options as I was able to watch two recently released movies."
Cons: "Leg and knee space stink for basic economy, especially as a big guy (6'4")."
Pros: "The crew between Newark and Los Angeles were phenomenal,"
Cons: "The seats were quite narrow"
Pros: "Best flight attendants ever."
Cons: "We took off late and then proceeded to wait on the plane for an hour when we landed because the plane in our scheduled gate wouldn't leave."
Pros: "Boarding was easy (Zone 3) and there were no issues with overhead bin storage."
Cons: "Could not use the seatback entertainment because the audio jack was jammed so that the earphones could not receive an audio signal."
Cons: "I lost my connection from LAX due to a 4 hour delay."
Cons: "Curb side crew"
Pros: "Great movie selection... and other source of entertainment..."
Cons: "Everything. United is so bad."
Pros: "Very nice crew. Kept us all up to date all the time."
Cons: "The flight was delayed, uncomfortable, and at every turn something went wrong."
Pros: "Great entertainment options. Thank you"
Pros: "Lie flat bed with a good screen. Able to put your feet up on a small ledge below the screen. Comfortable seat."
Cons: "Backward seat in the middle - 4 across- very strange to fly backward AND in the middle with a business class ticket. Crew wasn't the most friendly. More like the way coach used to be treated in the 80's. You got your food but there weren't any extras."
Pros: "Had a great night sleep despite it being delayed 3 hours."
Cons: "Flight got into LA and 2:00am but overall the service was good"
Pros: "terrific cabin crew"
Cons: "antiquated and limited music selection"
Pros: "Delay felt good"
Cons: "No free food on the flight.. Even a bread and cheese sandwich would have made a huge difference"
Pros: "The on flight movies saved my phone's battery and I was able to use it to get to my friend's place after my flight."
Cons: "We did have to wait a while to board, BUT the plane was phenomenally spotless and organized. So even though we had to wait 20 minutes to board, I loved that it was to have the plane's cabin spotless clean for us."
Pros: "On time , awesome flight crew . They we patient and very attentive , thank you guys!"
Pros: "Entertainment and the blanket and pillow"
Cons: "Middle seat"
Cons: "At the check in people were so rude giving me a lot of trouble with the baby food! Also it's a lot of charge for an extra bag"
Pros: "What I like the best is the actual time that we're up in the air."
Cons: "What I like least is the long security line in terminal C and long delay."
Pros: "The crew was nice and the lat flat seat in business class"
Cons: "The seat area wasn't cleaned properly"
Pros: "Great entertainment system with lots of selections. Electrical outlets and USB port also great amenities but mine didn't work on the return flight."
Cons: "I am a small person and found the legroom to be inadequate. I paid $50 to upgrade the seats to economy plus to give us a bit more space but it wasn't any better. For a long, overseas flight, more space is needed. I had more legroom on my domestic flight with United. Also, the airline attendants for Air NZ were unpleasant and downright grumpy at times. It made a long, uncomfortable flight seem a whole lot longer. Attendants on my United Airlines leg was phenomenally more professional. Makes for a much happier passenger. Plane temperature was freezing on the return flight to LAX and oppressive on the flight from LAX to Auckland."
Pros: "Made us comfortable with pillow and blanket. TV screens to watch"
Cons: "The plane was too late"
Pros: "The movie selection was great, upto date with great titles"
Cons: "Crew was surly, and acted like they were doing us a favor for being there. service was slow. Food was pricey and terrible. I had the Ceasar chicken wrap paid somethings around 9 dollars and Iwas served half a small wrap. The worst part was even though we bought our seats early, together and picked our seats during purchase were changed at the gate and my wife and I were seated in opposite sides, both in center seats and had to beg our way into sitting together."
Pros: "The whole crew was incredible and sweet to me even though j lost my phone on the plane! They helped me look, they stayed after, they lent me flashlights, they went above and beyond. I will never fly another airline again!"
Cons: "In two weeks I've flown from EWR to San Fran and Lax and both return flights got cancelled. Also i paid for a direct and got moved to a one stop. Not cool"
Pros: "How could I not like it?"
Pros: "Friendly staff"
Pros: "Great entertainment selection"
Cons: "Some problem in the back bathroom made the plane smell very badly. Had to cover my mouth and nose with my shirt. Smell particularly bad on ground and of course we didn't take off for an hour after boarding. Third flight I've taken on united in two weeks that was delayed."
Pros: "Easy boarding. Great crew . the only thing was the lack of leg room . maybe next time i fly i will get business. Class or first class"
Cons: "The crew was accommodating. And the plane was clean food was satisfactory. .. The seats where comfortable. And i rested well the.. Flight was delayed for a while but. Once on the plane the flight was great and i nade myself comfortable. I would definitely. Fly united again"
Pros: "Free movies on flight"
Cons: "Was forced to check a carry on sized bag and pay $25. This bag fits in an overhead bin, and I have never been forced to check this bag on any other airline before. United told me that gate checking wasn't an option, because they don't do that anymore, and forced me to pay the bag check fee. Furthermore, the staff at EWR were the rudest customer service representatives I have ever encountered at an airport."
Pros: "Free tv staff very nice was very timely service in all aspects"
Cons: "My tv didn't work and tray table was broke and smelled like feet"
Pros: "Crew was friendly and efficient."
Cons: "Flight was delayed coming in from Oslo, so boarding was pushed back due to customs clearance of the plane. TVs weren't working properly and needed to reboot before take off. Then while viewing movies, there was constant skipping throughout the flight. Then after landing, we sat on the runway for over 40 minutes waiting for a gate. Leg room not great. Overhead compartments were too small for the average rolling carry on so I was forced to check my bag at the gate, and then deal with baggage claim at LAX."
Cons: "United Airlines Flight 1493 Newark to LAX delayed by more than an hour so we missed the LAX connecting flight to Palm Springs. Because it was the last flight that night, spent 2 frustrating hours getting checked baggage so we could rent a car (another hour because of a very long line and one agent at Budget Rentals) which got us into Palm Springs at 1 AM. Gate agent at Newark said "good luck" - customer service agent at LAX was hopelessly uninformed. Exhausting, stressful, $$ experience!"
Pros: "I liked the in flight movie selection."
Cons: "One of the in flight attendee was rude. Also when we needed a wheelchair to board I ask the attended at the gate to help us 20 min before boarding. No one help us luckily I was able to find a wheel chair and bring my mother in law to the plane. Also they started to board the plane before wheel chair assisted passengers."
Pros: "Great flight good service friendly staff great price"
Cons: "There is a reason why I stopped flying and this airline and now I remember why. I was not assigned a seat on the flight and checked int for a seat assignment at the gate. When I asked the boarding rep at the gate for an aisle seat, she lied and said there were none left but when I looked online, there were more than 25 available. This flight was awful, uncomfortable, the plane smelled like a geriatric center and was dirty."
Pros: "Friendly and attentive staff."
Pros: "The whole experience was amazing such welcoming flight attendance's for someone that was afraid to fly they made the experience wonderful!!! Thank you so much!!"
Pros: "We got to LA earlier than the itinerary said"
Cons: "We dont have room to move wile we are sitting. Very limited space. We did not got informed were to get our lugagge"
Pros: "Flight was smooth with no turbulence"
Cons: "The seats in economy were entirely too small. There was virtually no leg room it was like everyone was still on top of each other"
Pros: "I liked the new movies. Lots of movie selections. Friendly flight crew."
Cons: "Flight was a little bumpy at times, and flight was also delayed 1 hr."
Pros: "The seats were mostly comfortable (although extremely cramped), pillows and blankets were provided. I liked the one free thing offered; ability to follow the planes progress on my iPhone."
Cons: "All of the screens on the side of the cabin I sat in did not work so even if we chose to pay the ridiculous fees for content it wasn't an option. Charging $16 for internet is gouging to the extreme. Truthfully, I would choose to pay a little more for my ticket if I knew that United did not cram people in like sardines, provided good quality free internet, provided free video content (on consoles that worked), and provided a small snack (better than a little wafer)."
Pros: "The seats were comfortable, the flight attendants were nice and accommodating, and the flight entertainment was first rate."
Cons: "See above"
Cons: "After years of traveling with the same carry on bag, that was gifted to me by a friend who worked for the prior Continental airlines... it seems the planes shrank... because all of a sudden I'm told my bag is too big and was forced to check my carry on. Then dealt with the gate agents rudeness as she tried to insult me in under her breath in Spanish, I guess unaware I'm also fully fluent in Spanish and have perfect hearing.."
Pros: "Flight was canceled and we were rebooked on a direct flight. Change was very smooth."
Pros: "The person next to me was thin."
Cons: "The seats are too narrow and there isn't enough leg room."
Pros: "I was able to bring on my musical instruments."
Cons: "Coach was very tight"
Pros: "Thank you for the comfortable flight to LA .Espacially free entertainment & comfortable new aircraft."
Airlines flying from New York to Los Angeles have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from New York to Los Angeles
Masks required on board, masks provided on flights from New York to Los Angeles
Social distancing seating
Middle seats unavailable to book on flights from New York to Los Angeles
Testing for antibodies, testing for symptoms for flights from New York to Los Angeles
Waiving of change fees. Search flexible flights from New York to Los Angeles