Which airlines have a flexible cancellation policy for flights from New York to Los Angeles due to COVID-19?

JetBlue, American Airlines and United Airlines have all waived their change and cancellation fees on flights from New York to Los Angeles. Confirm policies on booking site.

Where is the best place for someone to pick me up after my flight from New York to Los Angeles Airport?

Those picking you up can do so by meeting you curbside or parking in an on-site pay lot and meeting you at baggage claim. The airport also offers a convenient, complimentary, off-site cell phone lot so drivers can park and wait until you are ready to be picked up.

Which frequent flyer club offers the best perks on flights from New York to Los Angeles?

A little-known secret is that Virgin America’s Main Cabin Select is available for a relatively low amount of flyer miles and it compares quite well to their competitors’ standard economy rates while offering much more leg room for the long flight.

How can I get a Lyft at Los Angeles International?

Lyft has some simple guidelines to get you on your way in no time. Once you have your bags, open the app to locate the nearest pickup zone. Once in the zone, request the type of ride you prefer from the Lyft app and then just keep an eye out for your driver who will meet you in the pickup zone.

If I have a lot of baggage to pick up, what is the best way to get it all to my ground transportation?

Los Angeles airport offers skycap service, but a much more cost-friendly option may be a Smarte Carte, which you can rent for a nominal fee to get your bags from baggage claim to the curb without breaking your back.

How long does a flight from New York to Los Angeles take?

A direct flight to Los Angeles will take on average 6h 10m to travel the 3956 km flying distance from New York. Visit our flight page for the latest deals!

How many flights are there between New York and Los Angeles?

In normal times, a total of 2,898 direct flights connect New York to Los Angeles weekly. On average, there are 414 departures per day. Visit our flight page for the latest deals!

Which airlines provide the cheapest flights from New York to Los Angeles?

In the last 3 days, Spirit Airlines offered the best one-way deal for that route, at C$ 56. KAYAK users also found New York to Los Angeles round-trip flights on Spirit Airlines from C$ 154 and on United Airlines from C$ 267. Visit our flight page for the latest deals!

Which airlines fly most frequently between New York and Los Angeles?

JetBlue connects New York to Los Angeles up to 47 flights per day, followed by American Airlines (37 flights per day), and United Airlines (34 flights per day). Visit our flight page for the latest deals!

What’s the cheapest day of the week to fly from New York to Los Angeles?

If your flying dates are flexible, you should consider flying to Los Angeles on a Wednesday, as we generally find the cheapest rates on that day for this route. On the other hand, Thursday is the most expensive day to fly from New York to Los Angeles. For your return ticket, we recommend flying on a Wednesday and avoiding Thursdays for the best deals. Visit our flight page for the latest deals!

Which airports will I be using when flying from New York to Los Angeles?

New York is served by 3 major airports and there is only 1 main airport in Los Angeles. You will leave New York from one of these airports: New York LaGuardia, Newark, or New York John F Kennedy Intl. You will be arriving at Los Angeles. Visit our flight page for the latest deals!

How does KAYAK find such low prices on flights from New York to Los Angeles?

KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from New York to Los Angeles. Visit our flight page for the latest deals!

How does KAYAK's flight Price Forecast tool help me choose the right time to buy my flight ticket from New York to Los Angeles?

KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Los Angeles from New York is likely to change within 7 days, so travelers know whether to wait or book now. Visit our flight page for the latest deals!

What is the Hacker Fare option on flights from New York to Los Angeles?

Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Los Angeles with an airline and back to New York with another airline. Visit our flight page for the latest deals!

What is KAYAK's "flexible dates" feature and why should I care when looking for a flight from New York to Los Angeles?

Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Los Angeles from New York up to 3 days before/after your preferred dates. You can then pick the flights that suit you best. Visit our flight page for the latest deals!

NYC - LAX

Find cheap flights from New York to Los Angeles

Search hundreds of travel sites at once for deals on flights to Los Angeles. Bundle your flight + hotel and save!

NYC — LAX

28 Jan — 4 Feb1

Return

1 adult

Economy

0 bags

From?

To?

Low season	August
High season	December
Average price round-trip	C$ 387
Good deal round-trip	C$ 174
Good deal one-way	C$ 98

Best time to beat the crowds (13% less expensive on average)

Most popular time to fly (36% more expensive on average)

(avg. price over the last 2 weeks)

or less

When to book flights from New York to Los Angeles

Estimated round-trip price

Average price per month

Flight prices as travel date approaches

Looking for a cheap flight? 25% of our users found flights on this route for C$ 98 or less one-way and C$ 174 or less round-trip.
The cheapest flight from New York to Los Angeles was found, on average, 32 days before departure.
Book at least 3 weeks before departure in order to get a below-average price.
High season is considered to be November, December and January. The cheapest month to fly is August.
Morning departure is around 52% more expensive than an evening flight, on average*.
No, you are not at an upscale mall; you are at New York John F. Kennedy Intl. airport. The airport houses a wide selection of stores featuring tech items, travel essentials, and even upscale clothing and accessories. Browse in shops like Hermes, Coach, Michael Kors, and Cartier, all located conveniently in the airport terminal buildings.
Los Angeles airport has a wealth of hotels close to the airport. There are budget-friendly choices like Super 8 and Motel 6, which are located right at the airport. There are good mid-range choices such as the Hyatt Regency Los Angeles International, which are adjacent to the airport. If you are looking for a higher-end experience, try the Ritz Carlton Marina Del Rey, located just a few blocks from the Pacific Ocean and just a short drive from the airport.
When taking flights from New York to Los Angeles Airport, it’s important to know that the airport is a fair distance from downtown Los Angeles. One great option to get there that comes at a very affordable price is the Flyaway shuttle, which will take you to Union Station in downtown Los Angeles. In addition to being located downtown, Union Station is also the hub for rail and bus service such as Amtrak and Metrolink, which will get you through the rest of Southern California and beyond.
If Los Angeles is just serving as a long layover for you, why not spend that time on a mini-adventure? LayoverStop Tours offers tours of Hollywood, Beverly Hills, Santa Monica, and much more. Your tour guide will meet you at the airport and take you to discover the hotspots in just 4 or 5 hours.
Los Angeles airport offers a wide assortment of dining options from upscale to downright classic. Grab a slice at Zpizza, or enjoy Costero California Bar and Bistro, which offers both fine dining as well as a lively, upscale bar area and, if you are in the mood for something truly Southern California, try the legendary In-n-Out Burger.

*Average of the lowest prices shown in KAYAK’s search results for departures within the next 30 days

8.3

Alaska AirlinesOverall score based on 29879 reviews

8.5Boarding

8.2Comfort

8.8Crew

7.9Entertainment

7.9Food

Airline reviews

Wish the flight attendants didn’t talk so much and so loud on the speaker. Captains gave updates which was nice!

Read more about Alaska Airlines

Wish the flight attendants didn’t talk so much and so loud on the speaker. Captains gave updates which was nice!

I booked a flight SJC to ORD. It included a layover in LAX. I had to transfer my own baggage and pay for baggage twice!

The flight attendants were super friendly and attentive. I wish there were better entertainment options and a wider movie selection.

Great service

Pros: "On time flight, friendly crew"

Cons: "Spacing, with covid one empty seat for every 3 row seat would be better"

Pros: "Yes"

Cons: "Yes."

Cons: "Back of seat televisions."

Pros: "Smooth flight"

Cons: "Again, luggage was lost"

Cons: "Inflight entertainment didn't work"

Cons: "More staffing for check in. Reduced baggage rate. No additional fees. tv features"

Pros: "The crew was amazing"

Pros: "Amazing crew"

Cons: "Late departure"

Pros: "Nice crew."

Cons: "What entertainment??"

Pros: "Thank you so much for getting my confused and forgetful mother in law onto the right plane and back and forth from the gates."

Cons: "Don’t know"

Pros: "The crew was very professional and helpful. They were able to seat me in an exit row and took, which had ample room."

Cons: "Alaska needs to work more with their terminals to make sure their customers are getting what they need. JFK does not have TSA precheck or priority boarding, but Alaska does not tell you that beforehand. That's important!! Alaska gave me a lot of attitude about changing my flight, so I couldn't."

Cons: "4 hours late"

Cons: "Great and smooth flight with a very friendly crew!"

Pros: "I missed my flight."

Cons: "Help me get my money back for a miss understanding"

Pros: "I liked the free biscuits, the free drinks, the leg room, the overhead room, and the three bathrooms."

Cons: "I would have liked free WiFi."

Pros: "Crew was amazing."

Cons: "Better informed check-in process."

Cons: "Flight attendance were incredible. No issues."

Cons: "Delay after delay"

Pros: "Great premium class seats"

Cons: "Wish there were food options that didn’t include chocolate at every turn!"

Pros: "Empty plane so lots of space to lounge and quick boarding"

Cons: "Sat on runway for hour after plane landed, just waiting for a gate. How is this even possible? With no offer of beverages or food. Or updates. Crew was hardly seen maybe once or twice on a six hour flight. When asked to take trash, they would reply, we are only doing drinks at the moment."

Pros: "The flight was fine and comfortable"

Cons: "I just did not like that we were on flight for 6 hours and no food was given complimentary plus there was no vegetarian food at all to eat as we don’t eat meat at all"

Pros: "Seats are comfortable, crews are all approachable and helpful."

Pros: "Good movies to watch"

Cons: "I was only offered a snack once. But drinks 3x."

Pros: "Ese of check in, comfortable seats, good service"

Cons: "nothing"

Cons: "Friendly staff. Clean plane."

Pros: "Smooth flight"

Cons: "That middle seat.. 6 hour flight pretty uncomfortable."

Cons: "The whole experience."

Pros: "Alaska Airlines was efficient & friendly, former Virgin Airlines plane."

Pros: "On time. Boarding easy."

Cons: "Seats not comfortable. No lumbar support."

Pros: "crew was nice"

Cons: "Plane had mechanical problems coming and going"

Pros: "Simple ways that make the atmosphere in the air a little more welcoming and friendlier."

Cons: "Nothing."

Pros: "Everything!!!! Especially The Flight Attendant Staff. And For The Price, From Departing From JFK-NYC To LAX-Los Angeles Is Fantastic!!!! I Would Definitely Recommend This Airline To Anyone Who Wants "Great Service" At A "Great Price";-D!!!!"

Cons: "One of the male flight attendant v weird Not at all polite and V obnoxios"

Pros: "The staff was helpful and professional at every juncture - from check in to landing. The flight was smooth and landed a bit early. Tv/movie choices were great."

Cons: "Airplanes are so cramped, it’s ridiculous. I’m only 5’2” and I didn’t even have the room to bend down to reach under the seat to pick up a pen I dropped. Take out a row and give everyone more room."

Pros: "Danielle the woman who was handling everyone complaining at the gate. She was the only person helping anyone with whatever she could. Also the crew, weren’t properly stocked with anything, not even water. They did their best to work with the lack of supplies and information they were given. Otherwise I felt like I was in a bad version of the twilight zone. And I love that show."

Cons: "Absolutely everything except for the crew listed above. The delay was never informed to anyone until check in- even then the gate’s LCD screen wasn’t even updated with a delay. They said they had to call British airlines to ask them to change the information! No one was allowed into the lounge for a 5 hour delay which is horrible. Considering the airport was under construction and the restaurants all closed an hour before boarding. It was horrible. I missed work because of this and my day rate is 800$ and all I got was a lousy $100 voucher. If Alaska airlines had, I don’t know let everyone into the lounge and provided us with more respect and something in return maybe it would be so bad. But right up to three of the boarding crew (not Danielle) who were YELLING at people. People who were tired and confused. It was the worst experience and I am a global flyer with my company."

Pros: "Awesome customer service at all times throughout the flight"

Cons: "No free snacks anymore, that’s a bummer."

Pros: "Crew was super friendly. Flight got in early. Was able to sleep comfortably. Luggage check was not too expensive"

Pros: "The food order concept"

Cons: "No food, not even snacks, despite the long fligjt"

Pros: "Smooth Trip, nice staff."

Cons: "seat tight and not too comfortable. Fixed armrest on aisle make it hard to get out of."

Pros: "That the problem was eventually fixed."

Cons: "I arrived at the SFO at 715. I checked in and went straight to my gate. After sitting in the gate area just a few minutes, the women at my flight desk announced a delayed flight(flight would depart at 10 instead of 855) The asked that passengers come retrieve their meal vouchers. She checked my boarding pass and I went and ordered myself dinner and returned to sit down close to 9pm. I waited for the screen to change for the new flight information but it never did. The terminal was busy with music and basketball finals.lost of mumbling announcemrnt so I kept checking my flight screen and it still had the original flight. I sat waiting. All of a suddent the tv changes and it’s a different destination??? I got up and asked why my flight wasn’t posted and she told me ‘sweetheart your flight left 20minutes ago.’ I was shocked. How could this happen? She informed me i’d missed my flight that was never delayed. I was so tired and worried and she kept calling me sweetheart. Telling me there were mo more flights but that she’d put me on a 6am the next morning. With my disability I was so worried I pushed and pushed and spoke to both counter airling people. Finally, I got mad and she put me on united. I am so upset about the whole ordeal. That was a surreal awful experience that had me crying on the way home."

Pros: "Plane clean, boarding efficient, pilot cordial, flight confortable, arrived early despite delayed departure."

Cons: "Because video playback system was inoperable (not an issue for me—I am happy to read during the flight) the young crew had to perform safety announcements manually but were obviously ill-practiced and inexperienced at this, bungling their reading and even seeming not fully to understand the words. (They also botched announcing introductions of the pilot and crew, not seeming confident who was on board or as if they in fact knew their names.) This was of course unprofessional but also introduced doubt how reliable they would be in an actual emergency."

Cons: "Chair was not working could not adjust Media entertainment system was not working at all. We were told these items had been broken for over two weeks. Makes you wonder about the mechanics of the rest of the airplane"

Pros: "The lounge at airport was first rate"

Cons: "It was one of the worst flight in memory in terms of servoce"

Pros: "Flight crew was professional and responsive."

Cons: "The TSA lines are monstrous leading to flight delays. On board food ordering was disabled."

Cons: "Flight was delayed by two hours They changed our gate with no explanation My chair did no work They do not give any complimentary snack or offer head phone"

Delayed with no updates and zero taking care of passengers

Pros: "Just overall solid experience, especially considering how terrible other airlines have become"

Pros: "Flew Mint ... great experience & worth it! Crew was great!"

Cons: "Although the space around the seat is acceptable, the seats bottoms are horrible. It feels like sitting on a bench seat. It really needs more cushion."

Pros: "Ryan the Mint class attendant was amazing"

Cons: "The cod was ... fishy"

Pros: "Some of the crew members are just simply rude! Whenever you ask what they have to drink, they roll their eyes & say look at the menu or say I just said it earlier. It bothers them for you to ask them for something."

Cons: "Our flights were delayed 56 minutes & had to work 6:30am I was expecting to be home by 2 that way I would get enough rest, then the plug for headphones did not work."

Pros: "Raine was absoultely wonderful! She is the sweetest flight attendant!"

Cons: "Airlines are so cheap nowadays that JetBlue was charging $4 for headphones. Come on! I PAID for that entertainment. It's shameful to be charging for every little thing."

Pros: "I really like that JB offers entertainment especially having newly released movies. The planes look new and I like the ambient lights. The best part is the legroom that it's quite large comparing to other airlines without paying additional."

Cons: "The seats are not the greatest by comfort."

Pros: "I liked the entertainment that was available."

Cons: "The boarding is very haphazard. Clusters of people just standing around waiting for their group to be called. So when your group is called there are already several people there wanting you to get behind them. Which doesn’t make sense since I’ve been there a whole 2 hours before all of them."

Pros: "Crew was great, food was good. Flight over wonderful."

Cons: "Nothing"

Pros: "Aircraft nice, clean and modern"

Cons: "Entertainment had technical issues."

Pros: "New plane , more leg room very clean and nice"

Pros: "Great crew. Extra space seats are worth it. They added another flavor of pop chips!"

Cons: "I wish there were more movies offered. I love that they are there and there is live tv-but that offering could be improved."

Pros: "Wonderful experience with Jetblue"

Cons: "Nothing"

Cons: "There was no video screen available"

Pros: "The Agents at the counter in the terminal gate were courteous."

Cons: "My flight was delayed because an attendant had to be swapped out, then the replacement was stuck in traffic for an hour (why not have all attendants ready on-airport?). Comically, we taxied on the runway for over an hour, which caused more delays with the plane needing to be de-iced. Figured I'd put all that behind me, but then the flight experienced one of the worst turbulences I've been in. We jerked through the skies many times, and the pilots weren't reassuring. Thankfully we landed okay, but not after being late by multiple hours. Also, JetBlue needs to invest in its planes, esp. its Couch section. I felt like a pretzel with on room to breathe."

Cons: "My main comment is that the wi-fi didn't work for all passengers. One of the reasons I flew this airline was because they promise reliable wi-fi on the flight and despite multiple attempts to troubleshoot, it never worked."

Pros: "Lots of water ..."

Cons: "Cramped up . Need more leg.room"

Pros: "Safe quick flight for the long journey despite delay in boarding and departure"

Cons: "Major delays not only going but returning with JetBlue. This was my first time flying them and I’m likely to never use them again. Poor customer service as no one was willing to help with WiFi set up on the way going since I’ve never flown them. Luckily I found 1 nice flight attendant and he helped point me in the right direction in set up. Overall not impressed with service and performance of this carrier."

Pros: "Missed flight gate changed not enough notice"

Cons: "Gate changed not enough notice missed flight"

Pros: "I like jetblue, everything is excellent,."

Pros: "Easy going boarding, easy going staff, excellent amenities with personal large size video screen, elegant cabin with cool blue light and with accessible self-serving snacks and drinks and just overall very clean modern plane"

Cons: "All the other airlines"

Pros: "On time flight. No issues at all during the flight"

Cons: "None"

Pros: "Pretty average JetBlue flight. I love the direct TV and wifi"

Cons: "Annoying and time consuming to discover that I couldn’t check in for my flight anywhere besides the counter at JFK because I had two layovers and that JetBlue and Hawaiian had completely different itineraries for me. And then when the flight attendant who checked me in mocked my 2 layover itinerary and said there was a direct flight to HNL from JFK leaving later that morning, she at least could have tried to sell me a seat on that flight, rather than rudely laugh at me “I guess you can only do what you can do” like I was too poor or something. That was annoying. I’m bored of the JetBlue snack selection it’s been the same for years."

Pros: "Crew was fantastic!"

Cons: "the screen above the seat was broken and couldn't turn off it off. Was very bright for the duration of the flight."

Pros: "Cabin crew were great at looking after us and we had plenty of legroom in coach!"

Cons: "The entertainment selection was a bit limited and there was no wi-fi."

Pros: "Unpleasant. I requested some water, it arrived far too late. I stated I had diarrhea. The staff stated “Take your seat.” I stated I was under a doctors care for some injuries, I needed to be able to stretch my hip.” Once again the staff stated “take your seat.” The staff was rude, condescending, seemed annoyed and angry with having to do their job. I declare under penalty of perjury the formentioned is true and correct under the laws of the state of California. Karen Schuber"

Cons: "See above please."

Pros: "we ended up getting upgraded to seats with more leg room. the crew was very nice and accommodating!"

Cons: "My assigned airline steward seemed as though we were doing him a favor in flying with jet blue. Pleasantries such as a smile and a sincere your welcome really don't cost much, but give a good impression of the company your happy to work for. He must not be happy to work there."

Pros: "Very smooth pleasant flight"

Pros: "Literally the worst flight I’ve ever been on in my life."

Cons: "We were seated behind a woman who brought a sick cat into the flight. The stench of cat feces was overwhelming. When we addressed it with the staff, they were incredibly rude. I also shared that I had a very significant cat allergy. The staff continued to be incredibly rude, and eventually offered a single seat in the back, which would not accommodate the two of us. The woman next to us also expressed her extreme discomfort and was condescended and disrespected, as well. Shocking, miserable experience."

Pros: "Free WiFi was great, but wish I could sign in with my Amazon account instead of setting up TrueBlue."

Cons: "The food cart rushed by without asking if we wanted anything. Also not clear until after food purchase that free snacks would be available throughout the flight."

Cons: "We were not told we’d be sitting next to a woman with a dog. It was highly offensive to sit and eat next to a dog that smelled and panted constantly, and would shed occasionally. Why not solve this problem by asking passengers when they book a seat if they do or don’t want to sit next to pets? Not everyone can do this since many have allergies. Also, this is not hygienic. Very unsatisfied."

Pros: "New plane with self service snacks and drinks."

Pros: "Boarding was quick and easy, and they had lots of options for entertainment"

Cons: "The plane is very cramped. I am a very small person and I still felt like I couldn’t really move to get things under the seat in front of me. The crew also only came around with food once during the flight, and I happened to be sleeping then, so I didn not get a chance to have any food."

Pros: "They made a potentially difficult departure from JFK in a snowstorm super easy. And they couldn't be more helpful."

Cons: "Man, the regular seats are just too small."

Pros: "I liked the staff because they kept checking on me to see if I was comfortable since I wasn't feeling well."

Cons: "I did not like it when they asked me If I wanted to wait for another plane until I felt better. When I really wanted them to asks how can we assist you and make sure your flight is well."

Cons: "That we arrived 30 minutes early and had to taxi for 30 minutes until there was a gate. Annoying!"

Pros: "I wanted to first say that Colleen is maybe my favorite flight attendant I have ever had! She was so sweet and let us take multiple snacks and was extremely accommodating, never seeming annoyed by any request. I loved the entertainment, having new movies I have never seen made the flight fly by! The seats were comfortable and roomy, with a nice pocket to hold the water bottle. Overall very impressed with JetBlue this time around!"

Cons: "I arrived 2 hours early. Security lines were long. I had to run to the gate as they announced that the plane doors were closing 20 minutes before takeoff."

Pros: "I like what i always like, ro ok my seating in economy, crew who are friendly, good entertainment. I also lije that in boarding, peopke who tried to jump on early were asked to wait until their group was called."

Cons: "It was a very bumpy ride for about 1.5 hours which is stressful. I'd like to hear more from the pilot in these situations."

Pros: "the marketplace, the extra legroom, that announcements weren't too loud and didn't come in thru headphones. the design of the plane"

Cons: "the tv kept flipping out everytime my row-mate put their elbow on the arm rest."

Pros: "Awesome movie selection, seats that are reasonably comfy unlike most airlines that have seats like torture machines"

Pros: "We boarded right on time and the boarding process was smooth."

Cons: "Our flight was delayed three hours because of air conditioning malfunctioning on the plane. We sat on the tarmac for almost two and a half hours, and it must have been around 85 degrees on the plane. There was a lot of miscommunication about whether we would be switching aircraft. They finally told us to deplane because we were probably going to switch planes. After 15 minutes in the terminal, we reboarded the same plane. Got to LA 3 hours late so had to deal with horrible rush hour traffic, which we had hoped to avoid had we taken off on time."

Pros: "The entertainment system crashed three times and had to be rebooted which cause you to start everything over. When I use the Wi-Fi for the Amazon prime option it was very spotty and had to reload quite a bit during the flight from JFK to LAX. They are by Miss clean the staff was good but the entertainment system and the movie choices were very old and not really very interesting."

Pros: "Lots of leg room and good entertainment."

Pros: "great"

Pros: "Comfortable. Nice, new plane. Friendly staff"

Cons: "There were no new movies even though the pamphlet said there should be. There also were no meals to but, which is standard for a later flight, but was still disappointing."

Pros: "Free food."

Cons: "Wrong sandwich. Soggy sandwich. Sound was scratchy. Movies need closed caption option."

Cons: "TSA held me up with a 30 minute bag check so I arrived for an 11:30 AM flight at 11:16 AM. I was told that because I was a minute late they wouldn't let me on even though the plane was still in the runway and connected to the terminal. I asked to speak to a supervisor and the agent disappeared for 10 minutes while the plane took off. I then went to go speak to a customer service agent who wouldn't even look at me while I spoke. She actually started listening to and talking with another agent while I was talking to her. Then when I was finished, she started arguing with me until another agent said "he's not worth it." JetBlue just lost my business."

It would have been nice to be served some water

Pros: "Crew was very efficient"

Pros: "Nothing, I'm tired of the changing policies every time i fly with no heads up from the airline"

Cons: "Consistency, customer service, customer service, customer service"

Pros: "Extra room and fast boarding"

Cons: "Food"

Pros: "Pilots kept us abreast of timing and upcoming turbulence"

Cons: "The seat back screen was broken, but the screen itself was always on, so in addition to no entertainment, I couldn’t even have darkness"

Cons: "Broken monitor and seat"

Pros: "Very smooth flight. On time take off and landing. Excellent in flight entertainment. Great crew."

Pros: "The crew was nice, and they served plenty of drinks. They even give a free light meal on the JFK-LAX flight. Decent in-flight entertainment options and free WiFi for use with WhatsApp and iMessage only."

Cons: "There wasn't nearly enough legroom. The plane was an old 767; it would have been nice to have a power outlet too."

Pros: "The turkey sandwich was okay."

Cons: "I was seated next to an extremely large man. I possessed only half of my seat for the duration of the six hour flight. I asked a flight attendant to move me but she said the flight was full. There should be a protocol for passengers over 300 lbs."

Pros: "Crew and food"

Cons: "Spacing between seats and overhead luggage storage. They ran out of room before the entire plane had boarded"

Cons: "Have to call out the delta lounge...excellent and healthy. My experience was outstanding. Thanks Delta"

Pros: "I love that they have food on long flights and I get an hour of free WiFi because I have T-mobile."

Cons: "Small seats but I’m tall so I have to live with it."

Pros: "Friendly, efficient crew"

Cons: "Uncomfortable seat in 1st class. Poor quality video screen, too small, too far away, poor sound."

Pros: "The crew friendly and very helpful, food was amazing aircraft was clean. Very happy thank you"

Pros: "Boarding was quick and prices were fair"

Cons: "I sat next to a creepy intoxicated man during my flight and I was not helped out. When I first sat down he was speaking to me and trying to hit on me but I showed that I wasn’t interested. I didn’t even have to sit down to smell the alcohol on him. During the flight he tried to place his head on my shoulder and tried to get close to me. I was too worried to call for an attendant because he was intoxicated but when the attendants would come and offer us food I tried to make it clearly visible that I was anxious and uncomfortable and NOTHING. To make it worse they continued to serve him alcohol!!"

Pros: "very nice and willing stewardesses"

Cons: "tragic little place for legs, lack of space"

Pros: "Check in Denver super helpful Gate staff hustled to turn around flight Flight crew excellent"

Cons: "Flight delayed, almost missed international connections"

Cons: "My daughter was booked on this itinerary and was finishing her last leg of journey. Complete ticket was booked thru Delta Airlines. Her flight from Amsterdam to New York today operated by KLM, was delayed by few minutes. And Delta flight from JFK to Cleveland DL4084 was preponed by airlines. Result was my daughter was not allowed to board the aircraft. Worst was yet to come. Your staff at the gate offered her a flight to Cleveland for next day at 3:30 pm??? Means around 24 hours later. Is this how you behave with a girl of 19 years, asking her to stay at the airport. She was refused Hotel and Lounge stay by your team!!! Is this what you call customer services??? Obscene services is what I would like to term it as!!! My daughter asked them to give this is writing, which was refused to her. Why are your people scared to put it in writing if everything that you are doing is right by the Law??? I was left with no other option but to book her on American Airlines flight today departing at 9 pm to ensure that little girl doesn’t have to spend close to 24 hours at airport by paying $423. Who is going to bear the loss of money and mental torture that your team has given to me and my daughter???? I shall be awaiting your response as to what do you have to say to this pathetic attitude of your team. Rajesh Mendiratta Sent from my iPhone Rajesh"

Pros: "The flight for getting us therw"

Cons: "No food and no entertainment"

Pros: "Landed Early at LAX"

Cons: "Having to go through 1 terminal to get bussed to another terminal & gate was at the opposite end. Having to ask the person next to me not to eat nuts Bc I was allergic. I disclosed this on my registration for my flight."

Cons: "Delayed due to problem with the door"

Cons: "I wasn’t able to select my seats and choose a meal before getting to the airport and hence had a middle seat and no special meal"

Pros: "food was pretty good."

Cons: "a bit squashy in the seat. Inability to go online and select my seat without having to ring Delta and they do it."

Pros: "Very comfortable and didn't feel cramped. Quick flight."

Cons: "No choice in snack and I couldn't eat what I was given. Staff appeared checked out and not bothered. No entertainment but it was a quick flight."

Pros: "The in flight entertainment was superb."

Cons: "I have no complaints."

Pros: "I liked that we got to my return destination early"

Cons: "The were no outlets and the wifi was not working. That's a big deal for me because I needed to do work on the plane!"

Pros: "The crew and overhead storage."

Pros: "On time, professional boarding, clean comfortable planes, skilled pilots and professional crew. What more could you ask for."

Cons: "All good."

Pros: "Giid free sandwixh. Very good entertainment system. Good seats."

Cons: "Pilot did not give consistent updates for delays"

Cons: "Force me to take a bad seat"

Pros: "Check in was easy through their app. Also very quick lines to drop off bags. Crew was very nice and respectful"

Cons: "Seat are a little bit too close together. But overall very comfortable"

Pros: "We'd paid extra for main cabin so hot to choose seats and got in flight entertainment.. Staff were friendly."

Cons: "No free wifi."

Cons: "It was hot on the plane. The crew turned up the tempature and when I asked they said some people are cold and didn't turn it back down."

Pros: "The staff tried their best to help out with the situation. They passed out waters and apologized. I always love the Delta entertainment (so many great selections)!"

Cons: "Stuck in the plane without AC for an hour! We were stuck behind 14 other planes in line to take off and I understand delays happen but the AC wasn't working for some reason and it was extremely hot. The passengers were all super uncomfortable. I wish if they knew we were going to be delayed that they would let us just wait at the gate vs. suffer in the sauna plane."

Cons: "It was late and i missed my next flight"

Pros: "Some of the ground staff was trying to be helpful."

Cons: "That we had to sleep like homeless people on the floor of JFK airport as the airline was not able to provide for a crew and therefore cancelled the flight. The airline cancelled the flight at 1.30 in the morning so no one was able to get a stay in a hotel not did the airline take any action towards helping the stranded passengers. We were given blankets and pillows. The best thing was the ground staff getting rude after all passengers complaining. They were basically saying we should get stuffed since we were booked for a flight next day same day. This is shameful! Needless to say that I will not fly this airline again!"

Pros: "The environment and efficiency."

Cons: "TIMING"

Pros: "Everything was pretty good like usual, except when we landed we sat on the runway for 45 minutes waiting for a gate as ours was occupied by a plane that was having mechanical issues. Not great."

Pros: "Nothing"

Cons: "3.5 hour delay due to lack of co-pilot. No consessions for delay when asked at gate. Lack of leg room. Broken tv, I asked twice to be fix nothing was ever done."

Cons: "The quality of customer service and efficiency was lacking at the check in counter. Wrong information was given to many passengers as far as checking in baggage and being sent to several line ques for the agent to tell me in the end that I was told the information incorrectly since the beginning. I therefore was unable to board my flight on time, got switched to a new flight and the new flight was delayed for 3.5 hours."

Pros: "Really liked the plan"

Cons: "Almost everything"

Cons: "The WORST experience of my life. My flight was delayed 12 hours overnight due to "weather" and since it was reportedly because of uncontrollable weather delta didn't have to do anything for me so I slept in the JFK airport overnight, they wouldn't even give a $59 pass to their sky miles club for the afternoon. It felt like an easy excuse so they wouldn't have to do anything since there were other airlines still flying out of JFK and to go CLE before my rescheduled flight which makes me believe it wasn't all weather. Since the flight was delayed 12 hours instead of being cancelled they wouldn't let me switch to a different airline either. Then, in the morning when it was rescheduled to it was again delayed because they first couldn't find a captain and then couldn't find a fort mate. We finally took off and arrived in Cleveland only to wait another 30 minutes for a gate and a ground crew that they couldn't find. I will never fly delta again."

Cons: "Short flight didn't provide food or beverage service. Cabin crew announcements were rapid & muffled, difficult or impossible to hear or understand. Would not have felt confident if there'd been an emergency."

Pros: "Delta Studio with closed caption"

Cons: "some series do not have closed caption"

Pros: "I had a great seat (exit row) with lots of legroom. They provided a free breakfast, and it was actually pretty good. A few hours later i was hungry and tried to buy some food but the cabin crew just gave my another breakfast item. The flight arrived on time, and the luggage was delivered a few minutes after I arrived at the baggage area."

Cons: "Nothing. It was a very good experience."

Pros: "Pretty much nothing related to the entertainment system... It is nice that you can play movies for free over WiFi on your phone or tablet (since the in-seat system simply didn't work...), but, bizarrely, the WiFi movie selection was different from (and substantially smaller than) the seat movie selection. What's that about? And the WiFi movie scheme is way more painful than it needs to be, requiring you "check out" movies using your web browser, then switch to a separate app to actually watch the movies. Clearly the product of a company mindset whose ONLY concern is "can we check some box", with absolutely no interest in "how can we delight our customers?""

Cons: "So we get the same entertainment system all these flights use: some ghastly totally non-optimized Linux setup that was rebooted three times during the flight, took 20 minutes for each reboot, and never worked correctly after any of the reboots. (The only movie my system would ever play was the very first one, and none of the on-screen controls worked. The seat next door could choose multiple movies, but each movie froze after 40 minutes). The amazing thing is: why don't they just install a damn iPad mini or Android equivalent in the back of each seat? Would be lighter than what they have today and would work FAR better. You'd need some co-ordinating/provisioning software to provide for OTA announcements and movie updates, but basically it's not that hard... At the very least, hire a Linux-head to optimize your startup scripts! It's just sad to see this 20 minute startup process (all dumped on the screen) with its constant repetition of time-wasting startup steps that just generate errors on this plane's particular hardware setup..."

Cons: "Everything that could have gone wrong with my flights, went wrong. On my way from LA to Raleigh (through Atlanta), I was affected by the weather conditions at Atlanta. I understand that the weather is beyond Delta's scope of control, but customer service is not. I had to wait in line at LAX for 8 hours to even get information on what had happened, and what solutions were available. The customer service call center was collapsed, and at the airport counters at one point there was ONLY ONE DELTA REPRESENTATIVE serving a line of more than 100 upset customers. This IS Delta's fault, and it is unacceptable. This definitely was under Delta's control, but in order to save a few dollars in overtime for emergency staff Delta was willing to let its customers make terribly long lines, miss their flights, their connections and consequently their commitments. It is disappointing to observe how Delta believes that a few dollars saved on extra staff and emergency measures can offset the irreparable long term damage to its business due to upset customers. My way back from Raleigh to Los Angeles was also a disaster. Without any type of explanation and nothing more than an email announcing the change, the nonstop flight I bought was replaced by a 1-stop flight with connection in Atlanta. This was NOT THE PRODUCT I PURCHASED. There is a reason I paid a premium for a nonstop flight, and Delta did not hesitate in providing me with a less valuable product without any explanation or refund. Delta prioritizes its operational metrics - an obsession to fill and overbook its capacity - over its customers' experience, one again under the foolish belief that short term savings in any way offset the long term damage of disappointed and alienated customers. I will NEVER FLY DELTA AGAIN. I will do whatever I can to transmit my experience to everyone I know. At a time where major airline carriers are in the spotlight due to abusive practices (i.e. the United passenger case), I still find hope in knowing that alternatives such as Southwest still put their customers first, over the ethereal benefits that a few-dollar savings in operational expenses can provide."

Cons: "It was Delta not Virgin"

The entertainment screen and power outlet was out of order on whole left side of the plane for the full ride- 6 hours. It was terrible to be crammed in and have no where to escape to.

With all the service cutbacks, flying is not a joyous experience anymore.

Pros: "Yes"

Cons: "Yes"

Cons: "Flying is no thrill now."

Cons: "Had paid for main cabin extra but saw other regular coach passengers using up overhead space in section. Other American flights have monitored this to save space for extra fare passengers."

Pros: "Everything that happened before the FIRST time we boarded the flight and when we finally landed in LA. The movie selection was pretty good since I couldn’t sleep on the flight and it calmed me down. The flight that was originally 7 hours turned into 5"

Cons: "What Irritated me the most about this whole experience was that they waited until everyone had boarded and seated to find a maintenance problem. Credit to them for finding it before takeoff but it should’ve been caught before the plane even left the hangar or when the plane last landed. They said this would be a 15-20 min fix. This was an 8pm flight. 800 became 830, then 9. By 9:00, same problem and I start to wonder if we should switch planes. By 10, they finally tell us that we have to deplane and go to Gate 37 which is on the other side of the terminal. On the way out the flight attendant tells us that we have to hurry up to the other gate because we have to be there by 10:25 to board. I almost wanted to punch him. So we’re there. 10:25 comes and I see the screen turn to 10:40. Around 11, the announcement comes that they’re transferring the food from the other plane to our new plane which further delayed everything. As some kind of compensation, theyleft buckets of snacks and drinks for us prior to boarding as we finally boarded. Finally took off at 12:30. I was so irritated I couldn’t rest on the flight."

Pros: "Potential the entertainment which was hard to enjoy due to the constant interruptions of automated announcements relative to frequent flyer incentives, available programs, etc. The entire experience felt like being hostage to advertising."

Cons: "Constant adds with the entertainment, multiple long interruptions that paused the entertainment relative to buckling your seatbelt. The entire experience felt dehumanizing in an already cramped, uncomfortable experience. Never flying american again and i'm going to cash out my points asap."

Pros: "The legroom."

Cons: "There was nothing not to like."

Cons: "Super tiny seats"

Cons: "I missed both meals because I was asleep. I usually get woken up by the flight staff, but this time I just missed them. The first time, I woke up on my own to see everyone finishing their food, so I asked for a meal and I got one; the second time, I woke up to see the trash being collected, but never got a chance to ask for my meal because no member of the flight staff passed me again. I landed in LA at midnight and was starving."

Cons: "Very poor communication with multiple delays. Boarding was 2 hours late, and yet flight was still showing as on time. Then when finally boarded, sat at the gate much longer due to no push back crew. Sloppy and disrespectful of peoles time!"

Pros: "I liked the entertainment. Seats were ultimately uncomfortable. Not helped by the backs being loose."

Cons: "There should be more number of check in bags for passengers. At the least the overhead bins should be allowed to the passengers."

Pros: "Friendly attentive crew"

Cons: "Paid extra for window seat in exit row-- but there was no window so the experience was like being in a dark space capsule. Very disappointing. At least there was unlimited legroom. Waited for 30 minutes to get luggage at LAX so giving it a low "boarding" rating"

Pros: "We took off and landed safely."

Cons: "Felt very low budget and cramped."

Pros: "Veggie Asian meal was great - curry."

Cons: "Freezing cold air conditioning. Seven hours siting in a fridge. Asked stewardess to turn it up. She didn't."

Pros: "NYC-LAX leg was comfortable, spacious and quiet"

Cons: "Delays at baggage claim."

Cons: "The food"

Pros: "The staff were very friendly and helpful"

Cons: "Bag checkin had already been done online but did it again in terminal, weigh in lady not helpful or friendly, quite abrupt. Onboard seating cramped and worse when front seats were reclined."

Pros: "Dreamliner plane"

Cons: "Terrible service from get go which continued when landing in Melbourne with hopeless Qantas."

Pros: "Not much"

Cons: "Passengers bringing hot food on plane. KFC and McDonalds odours major in first 30 minutes"

Pros: "Seats were roomy, great entertainment choices"

Pros: "Generally clean plane with good entertainment system and technology overall. Diabetic meal much better than in the past."

Cons: "Didn't announce meal choices at the start so flight attendant had to repeat herself every. Single. Row. They forgot my diabetic meal on the last part them forgot to include cutlery and it took a long time to sort out but they were otherwise lovely."

Pros: "We liked the extra legroom and the night time flight"

Pros: "Probably the fact that I flew with my friend and both agreed on how bad this airline is."

Cons: "This is my first time with the airline. It’s safe to say I’ll wont be booking with American Airlines again in the future. The crew members were rude, unattentive and just bitter. It started with simply boarding. The lady at the desk was rude about telling me I needed to consolidate my bags. I ended up just checking the carry-on in. We asked one crew member on board if we could throw our trash away and she just seems annoyed. We also asked for ear buds and she never arrived with them simply stating they will offer/hand them out after they come around. She just seemed like she hates her job. Just terrible attitudes. very unpleasant flight."

Pros: "Nothing in particular"

Cons: "Flight attendants"

Cons: "Staff were so rude"

Pros: "Boarded online. Upgraded to a Comfort seat in and exit row. So wasn't cramped but the entertainment/movie icon happened to be missing from my monitor only. So 5 and a 1/2 flight with nothing to watch. The food tray was also pretty filthy. Otherwise a solid trip. Nice, accomadating crew and with a female pilot! Loved that!"

Pros: "Boarding was prompt, flight attendants polite and accommodating."

Cons: "If I am in business class and platinum status, why can't I use the lounge - which is only available to Platinum status going to LA or SF, Latin America but not to Cancun. American Airlines needs to change this policy."

Pros: "I like américain airline"

Cons: "I don't like the transfer between the aéroport it take long time plus I pay the ticket for the bus when I ask British crew they sad is free. And I arive to my second fly in last minute.clise to miss the flight"

Pros: "Crew was exceptional (as usual), everything ran smoothly and on time."

Cons: "It doesn't make sense to board from the front of the plane backward. I know this is not an AA thing, but a way to make customers paying more feel more special by having the privilege of sitting on the plane longer...but it's really silly."

Pros: "The flight staff"

Cons: "The worst flight I have taken in years. The flight was delayed several hours. It was extremely hot on the plane and not enough air. Food had a bug in it when I opened the package. My bag was lost."

Cons: "My flight was changed to a different airline owned by Alaska. The new airline did not have my reservation information. If was a bit of a headache when checking in."

Cons: "Had a middle seat and didn't have the option to pick another seat without paying over 250 USD"

Cons: "My family and I make I JFK -LAX reservation 4 months ago. We came to LAX three hours before our flight to make sure we get good seats. At the checking kiosk we did not have the option to pick seats , there was a message on the boarding pass that said to go see boarding agent. So we did, appreantly they over booked the trip and they were looking for volunteers to give up their seats!! Why did we have to be on stand by if our booking was confirmed 4 months ago!! They made us wait until the gate was closed and then they found us seats . This trip caused us mental anguish I will never fly American Airlines again"

Cons: "We boarded on time but were kept waiting 2 hours on the runway The entertainment system was broken so no screens worked the whole flight! Terrible,"

Cons: "Small plane, 6 seats per row, no individual entertainment. Not comfortable for a 7 hour trip."

Pros: "My wife and I have flown on many airlines. This was one of our best experiences. All the staff that we came across were ridiculously helpful and very understanding. Despite us getting held up in traffic and running quite late, staff members of both American Airlines and Qantas were extremely calming and reassuring the whole way through. Flight was extremely comfortable and entertainment was fantastic. Made the trip really easy."

Cons: "Food wasn't the greatest. Barely touched the breakfast and dinner meal. Supposedly the flight had free wifi, but I honestly couldn't eat that to work for me."

Pros: "This small plane had a lot of leg room. Each seat had a screen behind the head rest. The plane before only had one at the start of the aisles. The whole trip was smooth."

Cons: "Plane was good overall but I was horrified by my previous AA flight I was connecting from so I didn't feel good about it the whole time."

Pros: "The flight was comfortable and kept to schedule."

Cons: "AA staff at JFK airport were rude and unhelpful. Staff onboard the flight were excellent."

Pros: "Movies, wine"

Cons: "When checking in the staff was so incredibly rude, nonexistent during the whole check in process that it led to several people missing their flights or almost missing it. I had to run around asking for someone to help the long line of people including me who were all in danger of missing their flight because no one was around to help. And then when I finally do get checked in using the now kiosk only option for the plebeian class while anyone above economy gets to talk to real people (way to highlight the class divide guys) I missed my check in time by 5 minutes and was told by the kiosk to find an agent. Then I go running around looking for an agent. I find one and she says you missed your flight. I told her I still have 45 minutes to make it, and she rudely just tells me to get in another line to pay for a new ticket. LUCKILY someone in the priority line saw I was having a problem, a customer not an agent, and she told me to try to talk to someone on her side. After 3 agents told me no one finally told me yes. I made my flight but just by a hair. If the agents would have been around to help or been willing to help me from the moment I spoke to them this would not have been a problem. Thanks for almost ruining Christmas for me. When I spoke to others everyone told me they always have issues with AA. Will never fly AA again."

Pros: "My Unit did not work. The crew tried to fix it but couldn't"

Cons: "I was unable to use my entertainment unit, computer:tv"

Pros: "Every thing."

Cons: "All good"

Pros: "Good experience all around."

Cons: "15 minutes late. No big deal though"

Cons: "I was involved with the re routing to Utah -circled there for a few hours and then drop off in Ontario. there was a 7 hour delay, missed a day of work and was only given a voucher for a taxi.... the crew was sweet but didnt give ANY info on what was happening.. Absolutely pitiful."

Pros: "Everything overall"

Cons: "Nothing"

Pros: "The crew were beyond excellent and tried to help with the seats. They were also very apologetic for the seat issue."

Cons: "Our seats had no power and couldn't adjust. The crew manually did it for us but we never got it to go close to flat. We were on an old 757 which is such an embarrassing product for AA compared to the new or refurbished planes."

Pros: "The Boeing 777 200 was refurbished with the new business class pods"

Cons: "Modern cabin space"

Pros: "i have to pay $90 for my seat"

Everything was well from checking to landing. Only thing would be the entertainment. A lot of outdated Tv shows and movies.

I do not like that United Airlines charges you an extra $100 to get seats together. Our family of five was separated on every flight and it was really hard with an eight year old. Will definitely be flying a different airline

They came around with snacks so many times they might as well have served a meal. They had a pretty limited selection of TV shows/movies compared to other airlines, and it played their COVID safety ads every. single. time. you started a new episode or show, even if you got disconnected partway through. I also had issues with the charger in my seat - it was loose and my phone would be charging on and off. However, it was a well-priced flight, comfortable, and staff was nice. No complaints on getting to my destination on time!

Nothing much to say

Beautiful

Pros: "Cost"

Cons: "Aircon was too cool"

Pros: "Clean modern plane"

Cons: "Switched to American airways so the booking reference did not work. Had to call them to get a new reference so I could check in. But could not get boarding pass. Food not too good on the flight."

Pros: "My daughter traveled as an unaccompanied minor overseas and was taken care of reasonably well. The staff in LAX were not as friendly but then I am just glad that everything was handled for her at such a young age being taken through such a big place. My daughter said she slept very little overnight due to a rude passenger who was talking very loudly and using a phone. But over all she was happy with the in-flight entertainment and I was pleased with the amount of baggage allowed at no extra fee."

Cons: "The staff were a bit impatient and rushed. Didn't seem to notice the actions of rude passengers."

Pros: "Nothing, and I’m a very agreeable person.... Always"

Cons: "Every person employed by United is either overworked until the point of jadedness is issued with their first paycheck, or they get paid in Monopoly money. There were flight delays, and really I was good with that, but when I approached a staff member, he literally said “what do you want?!” Before I even opened my mouth. The phone lines are operated by someone in a foreign country. And after the flight caused me an overnight layover, they offer you a measly discount voucher for a place to stay. I can only hope that someone out there is getting better treatment than the poor people I saw on this flight, or at any united desk I attempted to get help from."

Pros: "On time"

Cons: "No snavks"

Pros: "My husband and i we want to seat next to each other"

Cons: "1) Chicago O'Hare Airport Airline staff very rude. 2) from Los Angeles to Chicago my husband and i are not sitting to each other. My husband is upset. 3) from Chicago to Los Angeles my husband and i are not sitting to each other. It happened again. Very disappointing. We think the airline doing this intentionally."

Cons: "This airline was by far the worst I have used in years. Their staff, service and facilities need improvement"

Pros: "Entertainment and the crew"

Pros: "The international flight was very good. Staff were excellent and very friendly."

Cons: "The international terminal at LAX is terrible as far as people being on hand or being able to offer assistance on getting to your next connecting flight. Getting 30 minutes to make a connecting flight that is on the other side of the airport with noone being able to tell you where your connecting flight is is almost impossible. The in-flight entertainment console was broken and was unusable during the flight. It would work for 5 minutes then glitch and the screen would flash until you stowed it away and waited 10 minutes to try again."

Pros: "Crew were very helpful and flight was direct and on time ( unlike my other UA experience hence I started taking Air New Zealand )."

Cons: "Thought it was Lufthansa. Missed the partwhere it says “operated by”. So it wasnt the flagship Lufthansa aircraft but United Airlines. It was an ok flight with UA. Cant complain. It was a direct flight."

Pros: "We got earlier than anticipated."

Cons: "There is no food to offer unless you pay for it when you are asked. I got a bag of chips that isually goes for 1.99 at the store but they sell it for 4.99. They only give you 2 cookies and a drink for a 5 hour flight. The entertaiment was not present for 98% of the flight even when it says that wifi is available and to choose the movies or shows from their website. There's no disclaimer saying wifi does not work over the sea which was thru almost the entire flight. When you could finally connect to it, it wouldn't load. Most airplanes have an entertainment system in the back of the seat even for less than 3 hour flights but not on this one. Very disappointing."

Pros: "Although I arrived a few minutes late, the check-in agent managed to get my bag on the flight. When I missed my flight, the agent quickly got me on another flight (with a competitor airline), with no additional charge."

Cons: "The short (10 minute) boarding window contributed to me missing my flight (by a few minutes). Very annoying."

Pros: "Boarding was smooth enough"

Cons: "I'm a disabled person, I need an aisle seat for my long legs and busted knees, but the aisle seats had about 1/3 the space for feet as the other seats. My knees were pushing into the seat in front of me. Drinks went around once about 1 hour in to the 5 hour flight, but not again after that, though they came by to collect trash 5 times. Flight crew were polite, but some clearly didn't want to be there. This is the first flight I've ever been on where I was in tears from pain, and i felt like i couldnt ask for water or even the wheelchair I needed after the flight."

Pros: "The flight crew was attentive and polite."

Cons: "Though not the fault of the crew or airlines, we were delayed almost 90 minutes because a parent took their toddler into the lavatory while at the gate and they messed it up and plugged the toilet with paper towels and/or pampers. This was after I had a 8-1/2 hour flight from Copenhagen, Denmark. Also, the seat space and amenities are so inferior to international flights. The narrowness of the seat and closeness of the rows makes it hard to be comfortable. After being treated to two meals on the international flight, one small two-inch bag of snack mix is almost pointless."

Pros: "The crew onboard the United flights were very friendly and capable. Plus I downloaded the United app and was able to watch any show I could think of but Landed on Westworld, cause I can never catch-up."

Cons: "Virtually no food included on an $800 dollar 5 hr flight. I even upgraded economy elite. In the equivalent range Alaskan gives a very nice fo-meal in a box. Finally, I arrived for my flight from San Luis Obispo an hour and 45 minutes early and stood in line to check my small bag for the first 45 minutes. At which point the desk agent made the announcement she would no longer take bags. Luckily my bag was small enough to be considered a carry on so I just went to security. I don't know what people with large bags behind me did? then it takes another 45 mins to get through security at which point they see my 5 inch knife on X-ray machine. Which I packed 3 days earlier when I planned to check my bag. Lost the knife, fine, my fault, goodbye favorite pocket knife. but now I am randomly selected for explosives LOL by TSA. I get to the gate the gate agent scans a ticket for the person infront of me. I step up and the same gate agent puts her hand over the scanner and says sorry it is late!? There were 6 other people behind me and this is a 22 person plane. So I still not upset walk back out of the security area because TSA closes the area in between flights and call United. They get me on the next flight out and rescheduled my following flight only a 3 hour wait. An hour goes by and the first desk agent, they have been holding the first flight because enough people aren't onboard. SLB is a joke."

Pros: "The crew and flight was excellent. Two short flights to get to my destination."

Cons: "Their new fare for budget flights processing is outrageous. I was advised booking the flight carrying size only undervfront seat storage. Then got an email explaining how this works. Then tried to checkin online 24 hours prior and you can't since you are not checking baggage. Got to airport to find that can't checkin except at counter as you need a UAL employee to scan their I'd during process to get boarding pass. Waited for employee and then she was rude about it. Again reminded me I can't bring anything else onboard or will cost me extra at gate. If UAL wants to offer this they need to be more customer friendly. I was far from impressed for the inconvenience I experienced being s longtime UAL Frequent Flier."

Cons: "I got late to my next flight !! I loose my flight ."

Pros: "From what I encountered at the crack of dawn this morning... The staff handled somnolent, irratable passengers in a full capacity 757, with nothing but unwaivering efforts and kindness. (shrieking baby temper-tantrums, service dogs, and people allergic to service dogs included) Even while dealing with the most self-entitled, disappointingly inconsiderate individuals, the flight attendants kept their composure and remained understanding, professional and accomadating. As for that rude, pompous pig of a woman up in front.. try and remember we're all human here and you should attempt to treat others like so. I can't imagine the staff being particularly fond of the idea of spending an hour delay with your continuous, huffy bitching in their ear. (as if they have any control over the situation"

Cons: "Me and my boyfriend's seats were separated on both flights.. apparently it was in the fine print.. I don't know :/ kind of sleasey, kind of lame. Be transparent. Luckily, met a great guy who had no issues switching! :)"

Pros: "The flight attendants"

Cons: "Well no movie screens, and when you get on the plane they say there is internet movies, but you need to download the ultimate app for United to have it work!! The internet was so slow I could not download on my iPhone 7 Plus with 256 gigabytes and well No Movie!!!! It is the first time that I have not watched or played something in maybe 40yrs!! Also I asked for a seat that would recline and they gave me the only seats that do not because the emergency exit was behind!! The had no sandwiches or salads, they only had chips, crackers, etc"

Cons: "Very negative about this company they did two times cancelation, at first was problem with lights in plane and we stay over an hour, then they say that the airplain has mechanical problems and we waited about one more hour, then they returned us to airport and we waited one more hour, finally after 3 hours they start to board us but service was horrible so rod boarding people. So I hade meeting with singing contract in the morning, I was late contract cancelled and I lose my money..... The company did not any compensation. I'm so Negative, negative, about this company, not recommended will never have again"

Pros: "Nothing"

Cons: "That my flight got delayed in Denver over an hour and I missed my flight from LA to BJX because of that. I was suppose to land in BJX At 6am on Friday April 28th for a family emergency and now my next flight isn't till 1pm! This is the worst flight experience I have ever had in my life. Never in my life will I ever fly with united again. My plans got ruined, I was forced to sleep on the cold dirty floor of LAX. This cost me a lot of time and money, and I am upset about it. I will tell all my peers about this horrible experience and encourage them to never fly with united ever again. I do expect some sort of compensation over this horrible experience."

Pros: "Personal, friendly service from the staff. Smooth flight and perfect arrival."

Pros: "From the Take off location in Low Angeles the United personnel was terrific...my parents both have health issues and the wheelchair..go cart service was great..."

Cons: "When returning from Houston to LA...i appreciated that the wheelchair service was ready when they arrived....what i didn't like was that as we entered the elevator one of the workers made a comment to his partner that there was to much weight cause the elevator made a certain noise...but not as if he was concerned more jokingly...my mother is heavy set ...she and our party thought that was rude and unnecessary...they both looked at her...i was going to bring it to there attention, but what good would of it done...so please address it....there were 2 gentlemen...one pushing my father which was a Hispanic male and the other was a black male pushing mother...the one who made the comment was the Hispanic male....and another problem was the airplane was very warm..."

Pros: "The in flight attendants"

Cons: "The lady in the front desk treated me different then other passengers, i am the only one who was asked to put her carry on in the box to check the fit, and even didn't give me the chance to fit it there, she said its not feet i need to check it in, and i was forced to check my carry on in! The othere passenger have carry on just like mine and some are even bigger then mine!!! They wasn't asked to fit there carry on to the box she just let them in the flight with their bags thats a shame to united airlines who use to be until today my favorite and most recommended flight company. As a result of having my carry on checked in, for now my ride need to be delyed that's going to cost me! Who is going to pay for it thats what im asking, besides the lady was acting rude but i dont know her name unfortunately, in my carry on i have important documents if they are going to be damaged because that lady desid to check my bag in the box and determined un truly that it wont fit (only mine) that won't be good. My number 973-910-7056 Email Nirit.yehezkel77@gmail.com"

Pros: "Barb M. was at the front desk at the United Lounge. She is an incredibly kind human being. I was very sick and this flight was delayed so it was going to cause me to miss my connecting flight overseas. She tried all that she could to rebook me on a different flight but the problem was the destination's air traffic control, not the airplane, so it wasn't going to fix the problem. I was able to rebook my connecting flight, at a cost, but at least I wasn't going to miss it. Barb went and made me hot tea with fresh ginger, mint leaves, and honey for my throat. Through a difficult situation, she was a ray of sunshine and kindness."

Cons: "Every time I travel United, it is delayed. I don't understand why. In this situation the problem was the airline so I understand that is beyond what United controls."

Cons: "I don't understand what the form is used for, based on the useless information it asks for. My flight was held from disembarking in order for the forms to be delivered upon landing, then distibuted to a plane full of.passengers pulling out carry-ons while asking to borrow ballpoint pens to fill out the forms before de-planing. I've been a Hawaii Island resident for 36 years and a State employee for 25 years. The effort required to input and process this data had better be rewarding for the state population and not another State 'make-work' chokehold on the travel industry. I realize the danger of invasive species in the state but does it really require a Completed form for Every passenger on Every flight to make a difference? Airline employees took their task Very seriously, BTW. Why?"

Cons: "several people assigned to the same seats, mine included. lots of last minute moving around."

Pros: "Small plane"

Cons: "Air con too cold. Freezing inside the plane"

Pros: "Flight was delayed but arrived only 1/2 hour later. Check in was smooth. Plane was rather old and not enough leg space."

Pros: "On board shows were good."

Cons: "Flight left about 3-3.5 hours late. Add that to the time you have to show up early to the airport and I could've been almost home in my car. We were boarded and left to sit for a long time then the pilot came on saying the mechanic needed more time to look at the tire which might need to be changed. After another 15-20 min sitting, pilot comes on and says we need to get off the plane so the maintenance could be done. Ok I'd rather fly safe than be on time but really? Why doesn't this airline have enough planes that the maintenance can be done when the plane isn't scheduled to fly? So many people missed connections and we ended up getting home so much later than we had expected! Honestly I would rather the airline have emailed saying flight delayed 3 hours so I could have had more time in SF rather than sitting in an airport eating a mediocre airport meal for dinner. They had to have known the tire was almost to the point of changing right? I mean I would hope it's checked each flight. Just all together inconvenient. Like they book all theses flights to make money and yet if they had fewer but didn't make anyone waste the day or night at the airport so they could perform routine maintenance it may be worth an extra few bucks in my book. My time is valuable too, and I don't think I was the only one on the flight who thought so. Maybe United doesn't value anyone else's time other than theirs. Guess this is why we have several airlines to choose from and we will not likely fly United again."

Pros: "Nothing"

Cons: "The terminal number on my ticket was wrong and when me and some other customers asked the flight lady what was going on she was of very little help. Not only that but she was making a personal phone call. So I had to rush to the other end and then just to find out that they didn't have enough room to put my carry on so I had to place it enbetween my legs which made for an even more uncomfortable flight. Also one of the flight attendant was particularly rude and kept saying she had to do her job in a very rude tone to the point were an older retired man told her he's worked too hard in his life time to be talked to like that. Overall the poorest plane experience I've ever had and I fly quite a bit."

Pros: "They definitely had more viewing choices in their entertainment than anyone could watch."

Cons: "The two big complaints are the food which was quite pathetic for a 14 hour flight - half of a cold sandwich and one cookie!!! Really?? They need to fly their competition and see how it should be done! The biggest complaint of all is their slight of hand baggage charges. If they're going to partner with another airline, they need some communication and agreement about pricing and allowances. Even though we are United Club members and credit card holders, we were charged nearly $400 to bring our luggage home, after paying just $30., yes, thirty, on Air New Zealand to take two extra bags! United's own overseas policy allows two bags, but they charged us anyway on return because we came on an airline that only allows one even though we paid ANZ to bring extra. Extremely illogical."

Cons: "We were connecting to this flight after flying in from Rome. Initially we were scheduled for an 8:30pm flight, but after landing early asked if we could change to an earlier flight. They graciously bumped us up to a 7:30pm flight, which trimmed our 4-hour layover down to 3pm. Cut to 6:15pm...we find out that the flight is not delayed AN HOUR due to a "late inbound flight." Long story short, the 7:30pm flight ended up departed later than the 8:30pm flight we were originally scheduled on so we didn't get to LA until after we were originally supposed to!!"

Cons: "Our flight arrived at LAX 20 minutes early so expected to get my connecting flight on time. Boy was I wrong, we sat inside the plane on the runway for over an hour. It was getting hot inside and people were getting upset about missing their connecting flights. We went around in circles on the runway, about 3 times. As people were getting agitated, so was the stewardess. Also people had to use the restroom, and the stewardess kept asking people to stay in there seats and she begin to lose her cool. What do you expect when your on the runway for over an hour. When people got to go, they got to go. So after finally arriving at the gate, "late" United did get me on another flight thru Alaska which was great. Will I fly United again, hmm I'm sure I will, One bad experience won't scratch them off my list, but I will choose other airlines first and United will be my last resort."

Pros: "I really appreciate them getting us there safely the crew was fine and it was nice to have tvs on each seat complimentary it really helps having something else to take you away mentally when physically your crammed together and it's really not comfortable or pleasant. I think the staff and crew were just fine though it's just flying has gotten to be something I don't enjoy and want to avoid as much as possible it's that way with most airlines though I think her blue is a little better on seat space and usually always has the tvs but yeah they are limited where they fly and it I is just expensive and uncomfortable to fly I think."

Cons: "Uncomfortable and expensive."

Cons: "There was a grumpy mail air host. Vegetarian option was offered to everyone and hence none left for reminder of journey"

Pros: "Great entertainment system with lots of selections. Electrical outlets and USB port also great amenities but mine didn't work on the return flight."

Cons: "I am a small person and found the legroom to be inadequate. I paid $50 to upgrade the seats to economy plus to give us a bit more space but it wasn't any better. For a long, overseas flight, more space is needed. I had more legroom on my domestic flight with United. Also, the airline attendants for Air NZ were unpleasant and downright grumpy at times. It made a long, uncomfortable flight seem a whole lot longer. Attendants on my United Airlines leg was phenomenally more professional. Makes for a much happier passenger. Plane temperature was freezing on the return flight to LAX and oppressive on the flight from LAX to Auckland."

Pros: "Once in the air the flight was great."

Cons: "1/2 hr before boarding should have occurred we were notified of a delay- 1/2 hr. I knew I was going to miss my connection and asked, and told if I did they would put me on the next one out an hr later, but could not nor would not address it until necessary. When we arrived, they informed me of the gate to go to... which we ran to... and when we got to there were told the plane left 15 minutes ago."

Pros: "refund"

Cons: "Hour delay that made me miss my connecting flight. Customer service agent, Theresa, at the United gate was more interested in checking her cell phone text messages & handing out $10 food vouchers than the long of people who have conflicts with connecting flights or missing events in the destination they were flying to. Every minute lost could prevent customers from obtaining another immediate or comparable flight to their destination. Customer service agent sent those who were going to have problems with their connecting flights to the United Airlines service desk, of which, there were no customer service agents at any of the four available stations. I waited 10 minutes for an agent & no one arrived. When I went back to the original line I was standing in, I was forced to go to the back of the line rather than the place I was originally standing. Therefore I waited in line an additional 20-30 minutes. Once I was served they did not have any more seats available on direct flights to Melbourne. They wanted me to fly to NY, then Sydney & then Melbourne. Additionally the customer service agent did not seem confident this flight was not going to have any hiccups. Worst of all, I had been planning this trip for months & it was ruined by United Airlines."

Pros: "Absolutely nothing"

Cons: "Airplane was damaged and united wouldn't rebook us until the flight was officially cancelled hours later. Then United provided only one service person to address all of the passengers needs so we had to stand in line for a couple hours longer. Then they had no hotel rooms to put anybody up for the night that couldn't get a flight until the next day. Then they gave us a measly $10 food voucher. Then our luggage was mishandled has still has not shown up to my house. Then because of the change in flights I had to rearrange transportation home at 1130 pm that cost me an extra $125. A very miserable day because of United's lack of being proactive and poor decision making given the situation and circumstances."

Cons: "They held us on the plane from Indy to Chicago for so long that most of us knew we were going to miss our flights. I ran all the way to my gate to discover that the plane took off 10 minutes earlier than it was supposed to. I was told there were no other flights to LA and I would have to get a hotel until tomorrow. I was only going to be in California for 2 days so every second counts, so when I became upset the man checked again and found me a seat on a plane that took off in an hour. I was grateful but at the same time I was kind of displeased that he didn't offer that to me originally."

Pros: "Not much."

Cons: "had a 1 hour lay over at LAX. I travel with a Service Dog. I had taken him out to the doggie poddy area. I came back in and had to have my Boarding Pass checked. They informed me that I would need to have my Boarding pass stamped for my dog. It took them 20 minutes to take care of it, by now I was running short on time to get to my flight. As I went through Security, I saw the TSA agent remove my laptop from the bin on the conveyer belt. I saw him lower it to the floor (I thought he was putting it in my bag). It wasn't until I got to Abq. that I realized my computer wasn't in my bag. I have contacted United, TSA, and LAX police. None of them have done a thing."

Pros: "Nothing."

Cons: "The flight was delayed for 4 hours and when I checked in the agents at the front desk offered me a $10 meal voucher to restaurants that were already closed, so it was basically useless. I had to walk to opposite end of the airport just to find something open. My seat and surrounding area were filthy. There was hard, crunchy food on the floor, the tray was sticky and the seat 'cushion' was rock hard. Being that I have a preexisting lower-back condition, sitting in that seat was horrible. When I asked a flight attendant for a wet rag to wipe the tray off they told me I could just switch seats and showed that they didn't care. Basically, it was a disappointing end to a great trip."

Pros: "The food actually was good, entertainment option were good."

Cons: "I encountered some of the worst staff ever on this flight. I was skipped over and completely ignored during more than once. I even told the guy I wanted water with ice when he asked me and then he starting socializing with others and skipped me. When I brought it to his attention he got all pissy with me. The other crew man was older and made me very uncomfortable. He was yelling at people constantly and made it very clear that he hates his job. This was the coldest flight I've even been on. Literally everyone was wrapped in their blankets and it still wasn't enough. The staff was told several times but refused to do anything. The guy in front of me had his seat row 39 middle left fully reclined back for the whole flight. Not once did anyone tell him to put it up during takeoff and meal times. He kept rocking the seat and spilled my drink in my lap."

Pros: "Crew was friendly and efficient."

Cons: "Flight was delayed coming in from Oslo, so boarding was pushed back due to customs clearance of the plane. TVs weren't working properly and needed to reboot before take off. Then while viewing movies, there was constant skipping throughout the flight. Then after landing, we sat on the runway for over 40 minutes waiting for a gate. Leg room not great. Overhead compartments were too small for the average rolling carry on so I was forced to check my bag at the gate, and then deal with baggage claim at LAX."

COVID-19 information

Safety measures for airlines flying from New York to Los Angeles

Airlines flying from New York to Los Angeles have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from New York to Los Angeles

Mandatory masks

Masks required on board, masks provided on flights from New York to Los Angeles

Social distancing seating

Middle seats unavailable to book on flights from New York to Los Angeles

Pre-flight testing

Testing for antibodies, testing for symptoms for flights from New York to Los Angeles

Flexible cancellations

Waiving of change fees. Search flexible flights from New York to Los Angeles

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