Pros: "Nothing. I flu form FLL to Yul and back. I have 3 hours delay each time. At the beginning they announce 1 hour and after that nothing. No explanation why."
Cons: "Continued. In my way back my seat was on the back of the plain. As soon I take my seat an urine smell hit my nose. All passengers around me complain about same issue. Soon we find out both back restroom have no water. We have to endure that smell all trip. NO MORE Air Canada. Is the 3rd bad experi"
Pros: "good leg room and seats staff was courteous"
Cons: "not even peanuts..."
Pros: "Very organized crew for the boarding on instructing passengers with carry-ons etc for the overhead storage compartments. Flight left on time."
Cons: "My entertainment screen was malfunctioning. Very frustrating trying to watch a movie to the point I turned it off & read a book . If you are going to offer the the service make sure it works."
Pros: "Everything is excellent!"
Cons: "The boarding procedure."
Pros: "If there is good weather, everything will run smooth and on time."
Cons: "Be aware of the snow... My flight from YUL (Montreal) to FLL was delayed 4 hours!! The inbound flight was diverted to Toronto just because of ONE inch of snow in Montreal Airport."
Pros: "The crew at the airport and on the plane were excellent. We were on a family holiday with young ones and the crew really took care of our needs. They were extremely courteous and attentive."
Cons: "The inflight entertainment options could be more current. We found the options limited... it was a good thing that the flight was short."
Pros: "Getting off"
Cons: "Sore all over and a lousy cough"
Pros: "When I got sick, staff were friendly, helpful and soothing until the arrival of the ambulance. They made me feel much better during a very stressful situation."
Pros: "We got in on time and that matters most on an evening flight."
Cons: "The plane was freezing"
Pros: "No food given. Flight was delayed on the way there because a crew member called in sick -- making me miss part of my work conference. No entertainment on the way back to NL."
Cons: "Would have preferred Westjet but they do not offer a flight from NL to PEI."
Pros: "The flight was good"
Cons: "Because I miss my flight"
Pros: "Staff all friendly and helpful, both at desk and in plane. Seats were pretty comfortable with sufficient leg room (I am tall), but if you are a wide person (or next to one) it would have been pretty cramped. Neither of my flights (to Newfoundland) were full so we all had a bit of extra space. Food was adequate but could be improved with fruit instead of dessert."
Pros: "Their sympathy for our atrocious wait was, free pop and water, and some pretzels. $30 meal vouchers at the limited options gate area, which could only be used towards a meal (really? no where else?). Here's a were sorry email and a discount on your next flight with us. I have yet to see how much the significant cost for that discount but my expectations of Air Canada are very low."
Cons: "That delay was horrendous, I spent 10 hours at an airport. I woke up so god damn early to get there because of news spreading the worries of people waiting at customs immigration to the U.S. it only took us 40min to get through and the flight delay notice was given an hour and a half before departure. We couldn't even sleep on any benches because they were all designed for individuals to sit. It wasn't until our gate location moved to the end of that area was there any carpeted floor space to sleep on. On the flight, economy seating was very tight with limited leg room, and best of all our seats had no window, literally every other row in our section had a window. Air Canada handled this stressful event very poorly, once they figured out bringing a new air craft hours later, and everyone moved to the new gate area, all the attendants had left from their gate post until 40min before the flight which was hours later."
Pros: "The flight arrived about 30 minutes early. Also, it left a little late. For me, the less time on the plane the better."
Cons: "Guy next to wanted to charge phone a laptop in USB port in front of me b/c his was our of order. This worked out OK but in a small space it's not so good. He was bare foot too. Take of your shoes but wear socks, please....Plane was not hot, actual a litter chilly."
Pros: "Roomy plane."
Cons: "Restroom no working for disabled. Boarding was disorganized and chaotic."
Pros: "Staff was very helpful and kind"
Pros: "Smooth ride. Friendly and professional crew."
Cons: "Very uncomfortable seats. Wasn't able to recline seat because the passager behind complained that the seat was in her face."
Cons: "Bumped off a direct flight from Toronto to Fort lauderdale with 6 other people. We all booked back in february. They are overbooking 5 to 10 percent now and kicking off the people who paid the least. There is no advantage to booking early only to be bumped. At the gate the AC employee said we would be credited 3 to 4 hundred dollars but we had to run to the customer service desk and then hop on an AC flight to Houston connecting with United Airlines to Fort Lauderdale. At the customer service desk a herd of people waited anxiously to be re booked and compensated. When they started handing out notice that they would send us 200 in the mail there was an uproar that fell on deaf ears. We then ran to get on the houston flight only to find out that flight was overbooked as well. We had to wait to see if they had any no shows. Fortunately I was able to stay on the plane. Upon arriving in Houston we were quickly ran to the United airline gate only to find out that Air Canada had dropped the ball again. We were not booked on the flight. Five of us had no seats booked , while I was booked to depart on a morning flight the next day with no accomodations arranged? Fortunately for us United Airlines picked up the ball and some how got us on the plane to Fort Lauderdale. Upon arriving around 1140pm! should have arrived at 5:20pm direct! we quickly ran to the AC terminal to get our luggage that was originally checked on the first flight. We were told that it would be there. AC employees with no concern at all told us it's not here and it would have been on the united flight that we just arrived on. After I explained that we werent even scheduled to be on the United flight by air canada, so there's no way it made it onto the plane. They looked at us like we were idiots, closed thier office doors and walked away. We ran back to the other terminal( shuttle buses stop at 11pm in Fort Lauderdale?) only to find no luggage again. Fortunately United picks up the ball again and traces our luggage back to Toronto, AC pulled it and left it sitting there. Because of Air Canada's inept employees I missed my rental car reservation and had to buy new clothes for the wedding the next day. They said they'd have the luggage to me by 11 am , it arrived at 11:30 pm the next day. Save yourself the hassel, fly any other airline other then the iconic continually bailed out by the federal goverment airline. If you know, no matter how bad your company and service is ,you will always be bailed out would you work hard? Probably not, hence the atrocious attitude and poor performance of this dead horse airline."
Pros: "Comfort of seats Crew's teamwork"
Cons: "It would be great if you could accept debit cards on board for purchases."
Pros: "The boarding process"
Cons: "Seats uncomfortable, no entertainment except dated material, crowded, overhead luggage does not fit a 20in bag except sideways, very inefficient use of space. Given the choice a rouge flight would be my last choice."
Pros: "Like the customer service and not paying for my loggage On the way back was great, cuz I didn't have the fund. Thank you Everything went well and the ticket price alright."
Cons: "Not thanking you guys enough. So!!! Thank you again"
Pros: "There are thousands of national brands that are kosher. It's not difficult to find products that all passengers can enjoy."
Pros: "Where rude also unable to hear safety announcemts"
Pros: "Nothing except the plane was able to fly!"
Cons: "Old plane: Old seats No entertainment screens need to rent a mobile device -> this is sooo out of touch with reality of standard flights that it is even embarrassing to mention or to write it! BTW: My fellow flight companions did make fun of this during the entire flight! Not good."
Cons: "Everything. Crowded. Cramped. The curtain between First Class and Economy was archaic and insulting. On my departure flight, I had the unfortunate row that divided the elite from the peasants. IIt enabled me to see how the staff fawned over the Elite while we waited for minimal attention."
Cons: "One man wanted me to check an empty carry on bag I travel for 10 years with this high quality foldable carry on bag, it is a tight in their test cradle because of the wheels but it does fit. Even a passanger offer me is support telling the agent he was not reasonable after getting the bag in and out 4 times he still wanted me to check the bag in ? After 10 min arguments he said ok put it on the floor ! I could of put 2 of my foldable bag on the top storage if I had 2.... it was a connecting from same airline a much smaller plane which accepeted the bag . Very unpleasant ! Some people like to feel in power."
Cons: "The space between the row seat has become too narrow."
Pros: "Layla!!!! Mimosa Heineken"
Pros: "Direct flight"
Cons: "They were weighting carry on luggage. My luggage was was 22pound and they asked me remove one pound. Plain redicules. They don't provide any snack. West jet is much better option. They have screen TVs. Very boring . Extremely tight leg space. Air Canada is coping Spirit Airlines since they are monopoly. Not many airlines have direct flights to Montreal. They are taking full advantage of it."
Cons: "The crew waited so long to start selling food. Then, by the time the cart got to where I was sitting (only halfway back) they were already sold out of the two things I wanted to buy. The tea they served was the dregs from the bottom of the kettle, nasty and bitter. There was no "entertainment," except a crew member renting out a couple of ipads that connected to the wifi. The luggage compartments are oddly shaped so that you can only put your luggage in the long way. It a misuse of space. A lot of people had a hard time finding any place to put their bags. During takeoff, one of the luggage compartments opened up twice."
Pros: "1/2 hour late in departing. 2 1/2 hours. Sitting on Tarmac on flight to Toronto. Too crowded on plane"
Pros: "Crew is polite but A c should be ashamed to herd people in such tight spaces that are only for cattle. People were scwarming Fidgety Quite terrible Please no longer recommend the ' rouge ' flights to people Regular flights are ok but the rouge They should be ashamed of themselves and you to for selling them"
Pros: "Trouble free"
Cons: "Very costly - then we were hit with an extra $172 in baggage fees for 1 bag each."
Pros: "-Direct flight -The boarding by sections. Less of a stampede."
Cons: "When I arrived to my seat, the overhead compartment was full. I had no room for my carry-on. I mentioned it to the flight attendant. He just shrugged and told me to put my carry-on under the seat in front of me. So, #1, I guess some people bring more carry-on and the staff lets them. And #2, I guess it wasn't tight enough in those seats and even though I'm over 6 ft, the staff had to make it tighter. Also, when it was time to land, I thought my seat was all the way up. It was not fully all the way up. I was half asleep, and all of sudden, instead of telling me, one of the flight attendant pushed on the button to raise my seat. I would've appreciated him telling me. The landing was delayed, but that's no ones fault at rouge. I am trying to be as objective as I can. Hopefully, when (and if) someone at Air Canada-Rouge reads this, he or she has enough "pull" at the company to ask the proper authorities:"what kind of company are we? Are we a bargain basement flight company that offers just basic flights for extremely low prices? Or are we an average flight company that offer great value for the money the customer pays?" Because, from my perspective as a customer who is at his second experience with Air Canada-Rouge, the feeling that I get from flying with you guys, is that your company offers basic flights that doesn't offer great value for the money. It's more a company that "plays on both fields", taking what suits them, and leaving what doesn't , regardless of their customer. I understand that a company has to make money. It's normal. But, at a certain point, don't you have to think about your customers? To be honest, the only reason I flew with Air Canada-Rouge is that I was stuck with no other choices but to fly with you (schedule, cost, etc.) And I know for a fact that I'm not the only one. The feeling that I get, is that your company counts on customer like me. Customers that are "stuck", with no other alternatives. If your company wants to offer many "cheap direct flights" like Ryanair and Easyjet offer in Europe, I have 2 suggestions: #1: lower your prices. #2 :your staff should be more customer friendly savvy. Because those 2 companies, that's what they offer. Always remember: you can put a lot of maple syrup on a pile of sh***t, it still won't taste like pancakes. Thank you."
Pros: "The price of the flight was excellent and the service totally reliable."
Cons: "Small aircraft for a fairly long overnight flight. Made it difficult to rest as the flight was full."
Pros: "I didn't like anything about it."
Cons: "The crew needs to learn how to effectively execute the meal/drink service. It takes entirely too long. Also, on an international Flight, over three hours, you don't provide a snack!? And the small cup of soda we get takes over an hour for some people to get. The seats are entirely too close. I'm 5'9 and my knees were digging into the seat in front of me. Then the guy in front of me reclined and I had absolutely no room. I had to turn to the side. We didn't board until around the time we were supposed to depart. We were over a hour behind schedule. They held the plane to get a passenger's bag off because he was stuck in customs. Unless it's a funeral I need to get to, I'm not flying Air Canada again."
Pros: "In flight entertainment was enjoyable was able to stream music and shows on my phone which helped the time fly by. Comfortable flight relatively smooth and comfy seats."
Cons: "Having to pay extra for a blanket or pillow? That's something I've never heard of. Crew was inattentive as I asked for someone to come by and collect my trash but no one ever came."
Pros: "New Aircraft"
Cons: "No meal service - Bought RB sand was dry - Luggage did not make transfer - Enternament on personally owned I pad only"
Pros: "They our sits for a better one because of my 6 year old son."
Cons: "Seating for Econamy patron flyers has become disgustingly so close together that knees of person behind me kept jabbing me in my back. When person in front tilted his seat back I really felt cramped and felt like a sardine. I am not a tall person. I do have short legs. Maybe airlines should hereafter ban tilting the seats back."
Cons: "I find it very strange that you have to pay extra to ship a bag. Air Canada advertises that all fees are included in their fares. However you are getting hit at the back end after you make your booking. Just about everyone travels with a bag to ship. After having to Leave fort Mcmurray due to loosing our home we had to pay an extra fee to ship three bags. It does not do much for the image of Air Canada be a leader in the industry and be up front all the way."
Cons: "The seats in coach were ridiculously close together. When the person in front of me reclined their seat, there couldn't have been more than 6 inches between them and my nose. Felt like Spirit Air had purchased Air Canada."
Pros: "We left and arrived early, the seat was surprisingly comfortable (it helped that there were lots of empty seats, including next to me), my full-size carry-on fit easily in the overhead bin, despite it being a small plane, the in-flight entertainment was always on and pretty good... everything went well."
Cons: "Only the things I've grown to expect on any domestic service (e.g., no food)."
Pros: "Very easy checkin, nice aircraft, very clean, friendly staff."
Cons: "Late for everything"
Cons: "Air Canada service"
Pros: "Everything was as expected"