Cons: "Was perfect"
Cons: "This was the worst airline I have flown with. I booked my tickets last minute, it was for me and my 4 month old son. I had 3 suitcases a stroller and 2 carryons. I had paid for the suitcases, but because I was traveling alone I went there with my husband and he politely asked if they could please take the carryons on the plane because she can’t carry everything by herself. The manager came out and said that we have to pay. I said I already paid extra for my suitcases please help us because my wife is carrying our son, the diaper bag and 2 carryons. He was rude stating that we have to pay each carryon. We didn’t have the extra money and my wife took everything with her. If that’s how Turkish Airline treats their customers, they shouldn’t be operating. It was the last time I use this airline. No dignity or humanity, it’s all only about the money. And when I took the stroller with my son. They made me package the stroller by myself looking that I had my son on me crying and when I asked for help they said that they can’t help me... unbelievable... they see me with 2 carryons a stroller and a baby and they can’t help me."
Pros: "All was really good"
Cons: "Long lines ( about 40 min) to get into transfer zone at the airport. I guess this is not aircompanu fault, but airport."
Pros: "Great helpful staff, nice cabin layout with lots of space to sleep, excellent food, free internet, Live TV - what else could you ask for."
Cons: "There was nothing really to dislike here."
Pros: "I love the food❤️"
Cons: "2 hours delayed"
Pros: "Leg room was OK"
Cons: "No alcohol service, cabin lights not dimmed seeing it was a late night flight."
Pros: "Excellent service. Very tasty food."
Cons: "Too many voice announcements, interfering with the entertainments system."
Pros: "Food and service in business class were splendid."
Cons: "Absolutely nothing!"
Pros: "The service"
Cons: "No entertainment. Late boarding."
Pros: "Food as per.always was.great and choice of entertainment also good."
Cons: "Bording was delayed because of inbound flight delays."
Pros: "I loved the customer service and the staff are ever so friendly. Always smiling and making sure we are ok. Polite and helpful."
Pros: "Crew was very kind"
Cons: "Food was terrible. Far from what usually TK is expected to offer on an short international flight"
Cons: "Movies are not very new, i was asked to clear security again at istanbul gate after going to bathroom but i guess that makes me feel safe even though was inconvenient"
Pros: "Nothing much to shout about this flight. It got there safely?"
Cons: "At 31" the pitch is terrible for a tall guy like myself. The screen was old and unresponsive, and there wasn't even a pleasant crew to supplement. How it won Best European Airline befuddles me."
Pros: "The food was quite good"
Cons: "The new type of aircraft - less room between seats, entertainment system was poor, online check in didn't work, when I got to the airport I was sent away for an hour - was unable to get my prefered seat (window) by the time I had returned."
Pros: "Infinitely superior to BA on the London to Istanbul route , in economy but especially so in business. Great entertainment whilst BA have non. Also full service meals in economy whereas BA make you pay on boatd"
Pros: "Overall it was ok. I enjoyed the leg space."
Cons: "I suppose it's just a matter of different manners"
Pros: "kayak was poop for help for me."
Cons: "The flight from BTV to JKF was cancelled day of departure, within a mere 4 hours of take-off. I only received an email.... This, in turn, caused a domino effect for the remainder of my flights and travel plans. I had to PURCHASE brand new tickets and go through a refunding debacle, not through Kayak but another third party whom actually held the tickets. FIASCO is the word! Kayak did not even recognize the cancellation and continued to try and check me in to flights i was not on. Such a headache.. I will not be using this service in the future"
Pros: "Free meal and drinkd"
Cons: "Flight was delayed but we were not informed of what’s happening Too hot, air conditioning did not work"
Pros: "The flight was on time"
Cons: "The boarding process was not orderly"
Pros: "Excellent customer service, crew always helpful and glad to please."
Cons: "Atatürk airport link too confusing and decreased my flight experience"
Pros: "Excellent service by good mood personal and cabine crew. I enjoyed the short flight."
Cons: "The 2 flights were delayed, I went to my work late Both bags were broken"
Pros: "The food is great and so is the entertainment system."
Cons: "Unfortunately the aircon didn't work properly before takeoff in Singapore. The plane only cooled down when it was in the air."
Cons: "I had my flight from London to Istanbul delayed and because I had connection flight in Istanbul to Russia they had to change my flight for the next day . That ruined my whole holidays and I had to go all the way home from Gatwick airport and next morning going again to Heathrow airport. No transfer or taxi was provided and No single apology from the staff or company . Very disappointed with Turkish airlines !"
Pros: "The counter in Kuwait was very kindly with my because I have disabled boy"
Cons: "The passport office was very rood with us as we famliy not allowed us to pass and he just allowed the disabled boy with other one only"
Pros: "Short flight-everything fine. Great plane."
Cons: "Having to pay for internet if you want to use it. The way Israelis queue at the airport, leaving no room between you and them...too much pressure. Strange 'breakfast"."
Cons: "They lost one of our bags."
Pros: "I was upgraded to buisnes class :)"
Cons: "Every thing was ok"
Pros: "Start from online checking, baggage dropped and boarding flight is a hidden tradition of high class hospitality experience. My first time ever to use Turkish airlines succeeded my expectations. food is great, the onboard seat is comfortable and the crews they're wonderful."
Cons: "Quietness and simplicity looks of high quality of crews presentation is a high class professional experience."
Pros: "Crew members were nice People were good at check in as well"
Cons: "It was ok but room to improve everywhere It's matter of process where it may help to choose international standards rather than follow ones preferences"
Pros: "I liked the food , I also liked the tv we had in our chairs for us to watch movies"
Cons: "A lot of announcements, when they could've just done all of them at once"
Pros: "Entertainment System, Food"
Cons: "Leg Space, Airplane Space, Staff, 1 Hour Delay for no reason"
Pros: "Everything, it's just straightforward and good, the only thing I don't like it's no direct flights from my local airport, but if I have to go via Istanbul then Turkish airlines it's my preferred carrier."
Pros: "Add good airline to Atlanta to eu"
Cons: "I asked the website to change the destination. The reply came 12 hours before the flight. I couldn't wait so i took another flight and paid for another ticket."
Cons: "My mother has immobility issues.. the website did not have a section for handycap I had to tell the airlines we got to the gate.. all other websites like Expedia has this option.. disappointed"
Pros: "I paid for WiFi but the service didn't work perfectly, I wanted to switch device,which you have to logout first. The button didn't work"
Cons: "They lost my luggage"
Pros: "Excellent carrier, modern planes and good food on board Also on european flight a proper meal and inflight entertainment"
Pros: "فى رحلة الذهاب فقدنا شنطة وكان الفطور جدا ضعيف لأ يلق بطيران وصلنا مطار اسطنبول تعامل سيئ جدا من الموظفين. هناك مشكلة في الدولة صحيح لاكن تعامل جدا سيء"
Pros: "Crew was courteous and helpful. In flight entertainment was great, wide selection of movies and games to keep people occupied."
Cons: "Seats can be bit squeezy and uncomfortable, wifi onboard only for business class. Food need to have more variety."
Pros: "Comfort Movie Selection Friendly Hostess Thoughtfulness"
Cons: "Seat was small and squeezy. More variety for food needed."
Pros: "Very professional and forthcoming crew, nice food, good choice of entertainment."
Cons: "A bit older plane with very weak (invisible in light) entertainment system monitors, yet clean and well maintained."
Pros: "The boarding was quickly. The crew very kindly"
Cons: "The seat are small. The food has a lot of salt and bread."
Pros: "Food was excellent. Vegetarian meal remembered. Service was good, pleasant crew. Good selection of films."
Cons: "Late depature. Seats not that comfortable. Headphones are really bad quality. Touch screen difficult to use (not very responsive to touch)."
Pros: "Check-in counter staff"
Cons: "boarding process"
Pros: "Tv and food also attendants"
Cons: "Nothing special"
Pros: "Everything apart from the un-explained wait in the boarding region."
Cons: "We stood at the boarding gate for nearly an hour....otherwise no complaints."
Pros: "On time."
Cons: "Quality of all services are declining on Lufthansa."
Pros: "We got to Chicago at least 45 minutes before the expected landing time. The dinner was pretty good and the crew came around many times offering drinks. The ground crew did a good job of evaluating luggage and tagging people’s bags before the overhead bins got too full so it didn’t delay our flight."
Cons: "The snack sandwich was freezing cold..."
Pros: "Standard good Lufthansa service"
Cons: "Munich airport is very difficult to reach. I avoid it whenever possible."
Cons: "If the seats are more comfy for sleeping, I hurt my neck on that flight"
Pros: "Horrible seating, boarding was a mess, not sure what flight to get on!!"
Cons: "Don't fly United"
Cons: "A little bit turbulence"
Pros: "Flight left and arrived on-time. Flight attendents were pleasant and helpful. Food portions and choices were good, and Lufthansa is always generous with drinks. Good value for money on Lufthansa."
Cons: "Boarding was chaotic, as clear instructions were not given about which group was boarding when and where to line up. Also Lufthansa did not do a good job managing carry-on bags, so that it took way too long to load people and many bags were left over once overhead bins were full. Seating area is cramped in economy."
Pros: "short flight"
Cons: "not much room and no entertainment"
Pros: "Good entertainment system. Nice crew."
Cons: "Nothing specially. They run out of lunch choices very early"
Cons: "Flight from Heathrow to Frankfurt delayed, when we arrived we had no chance of making our connecting flight to Split yet no one told us. No one at the gate which didn’t say final call (or on any of the boards) or anyone calling us over the tannoy at any point. Super rude “flight manager” A. Turini burst out laughing when we told him our situation and when I asked why he said “Well would it make you happier if I cry instead?” So unprofessional."
Pros: "The seat 16A is very comfortable and spacious. Most of the hosts were friendly and helpful."
Cons: "My screen did not function well and sound was very poor. I had to have my computer 'rebooted' two times. The second time was done by a gentleman who was a bit sarcastic when I asked if he could help me, as I had waited 20+ minutes for the help to get it going again. You need to update your system!"
Pros: "Relaxed trip. We were well cared for. Again very good staff"
Pros: "Short flight"
Cons: "Because the one came in from London Got Delay And I miss my flight"
Cons: "Flight was delayed."
Pros: "Polite crew"
Cons: "1 hour delay again"
Pros: "The staff and food were exceptional!"
Pros: "short time befor flights"
Cons: "Waited an hour after boarding in the plane."
Pros: "Flight on time, crew was efficient even though the the flight was full."
Cons: "food. The chicken had a bad taste and smell to it."
Cons: "My bag did not make the connection. Had to make a claim and was told it would be on the next flight arriving at 12:30 PM. I did not receive it until 10:00 PM at our lodging."
Pros: "No delay and the landing is smooth"
Cons: "Boarding seamed inefficient. Loaded handicap onto separate vehicle in middle of us boarding, so it stopped our process. My seat didn't recline even though it had a button. No in flight entertainment?! At all... Got a crappy breakfast omelet that i didn't want to put in my stomach."
Cons: "Would have been great if the airlines "flying" had actually been Lufthansa! My electronic ticket said Lufthansa, check in at Lufthansa, but when I got there and tried to check-in...NOT Lufthansa! It was United. I deliberately went out of my way to NOT book with United when placing my reservation. Personal reasons. Won't book this way ever again."
Pros: "Staff was very attentive and friendly. Great service and staff always had a smile on their faces."
Cons: "Boarding mix up, which was completely Lufthansa's responsibility, delayed my flight to Istanbul for one hour which caused my missing my connection with another airline. This in turn cost me the original flight and a new ticket purchase of at an exorbent price."
Cons: "The legroom was awful, especially for a nine-hour flight. The video screen kept rebooting."
Pros: "The crew members were friendly."
Cons: "Fro dinner the quanty was very little. I weigh barely over 100 lbs, and l don't eat very much. Still even for me there wasn't enough, so I got hungry after a few hours. For breakfast the egg was rubbery. It was disappointing."
Pros: "Even though we boarded the plan via a bus, I appreciated that business class was given priority boarding the bus."
Cons: "The waiting area was a bit spartan, but quite acceptable."
Pros: "Clean, polite, new, MUC is a sparkling modern airport. Crew looked snazzy and there were plenty of downstairs bathrooms. On flight movies are great as were audio books on board,"
Pros: "Boarding was fast Crew was polite"
Cons: "There was no entertainment on board!!!!!!"
Pros: "The crew was friendly and provided constant updates while the flight was delayed multiple times."
Cons: "It is not a good idea to serve dinner at 1am in the evening when people are falling asleep. It would have been a better idea to serve lunch vs dinner"
Cons: "Not a thing"
Cons: "I traveled to Italy for Vacation. Both times, LH925 on 1st May from Heathrow to Frankfurt was delayed by 20 Mins. and TReturn on 9th May, LH327 from Venice to Frankfurt was delayed by 20 Mins. Late arrivals caused extra stress on Connections and We had to run across the airport to catch the connecting flight. Flight getting delayed both ways makes me rethink about LH Flights. I will be careful and wont like to travel on LH ."
Pros: "Perfect flight..."
Pros: "3 hour flight. Met my expectations. Boarding was easy and friendly crew.Athens airport was quite easy and comfrtable."
Cons: "Breakfast egg was rubbery. Small overhead space"
Cons: "Tight quarters for long trip"
Cons: "Small plain and food was very bad"
Cons: "So you book in advance, used the tarif that allows you to book your seats (row 9), check in and.... When you board you get new tickets with seat row 36 and family not together. Lufthansa has done this twice to us. My kids 8,10, 12 year old girls are well behaved and used to flying, so don't disturb anyone."
Pros: "the boarding went very smoothly. We arrived at our destination on time."
Cons: "I felt quite thirsty and didn't get anything to drink on the short flight. Most of the flight I slept so I'm not sure if I just missed the serving of a drink. I almost was not able to fit our carry on luggage since it only fit in the center bins which were almost all full. There was no entertainment system."
Cons: "My baggage was lost. Still no word about it."
Cons: "Flight delayed and lost connection. 2 hours for rebooking"
Pros: "Staff was friendly and accommodating. Flight was on time and smooth."
Cons: "Forget the bottom line and make more leg room in economy so passengers have a good experience, families with young children should all be stuck together! I had the pleasure of having my seat kicked half the flight by a small child whose mother did not seem to notice or care. Food was not good! And airplane food can be good, just ask Quantas Airlines."
No food service on flight despite food service on outbound flight.
Pros: "TV movies"
Cons: "More popular movies"
Cons: "Nothing significant"
Pros: "good leg room and seats staff was courteous"
Cons: "not even peanuts..."
Pros: "I liked the food"
Cons: "Crew could have been more available. Once we took off, rarely to be seen."
Pros: "they had top movies, which helped me get through. The staff were friendly enough to not be rude and to do what they were suppose to on the flight. the food was good for the first meal, real chicken. second meal only had pork so luckily I had bought a burger in the airport before boarding since I do not eat pork. All my layover flights were on time with on time boarding/ departure which i Highly appreciated."
Cons: "I did not understand why they would use the same seat design they used for a 2-5 hour flight for a 11Hour Flight!! I had never experienced being that uncomfortable in my seat. I am used to flying 13hours straight but with comfortable and Padded! seats with room to move. the seats were not padded and there was little to no space to put your legs in a comfortable position. My back and neck were killing me in the last 2 hours."
Pros: "Getting off"
Cons: "Sore all over and a lousy cough"
Pros: "When I got sick, staff were friendly, helpful and soothing until the arrival of the ambulance. They made me feel much better during a very stressful situation."
Pros: "Arrived at destination"
Cons: "Ground crew were horrible and unnecessarily rude It’s difficult to deal with hoards of people, I get it, but we were pleasant and cheerful and were treated with harsh indifference, decided to seek another agent and he was dismissive Everyone was treated like they were annoying and troublesome children! If AC would just find nice people who have a hint of compassion we’d accept being late and squashed"
Pros: "Tv screens and in flight entertainment"
Cons: "I paid 450 Euro for a return 2 hour flight & I didn't get a 20kg allowance. I don't expect a check in bag on a US or European budget airline but this is the national carrier. It's the first time I've paid for a checked bag in all my years flying with different national carriers. I.e. Qantas, Air New Zealand, Singapore to name a few. All in all. Air Canada charging like a national carrier but the baggage allowance policy of a budget airline. Not good enough in my opinion."
Pros: "No food given. Flight was delayed on the way there because a crew member called in sick -- making me miss part of my work conference. No entertainment on the way back to NL."
Cons: "Would have preferred Westjet but they do not offer a flight from NL to PEI."
Pros: "the plane on the way out was great."
Pros: "Staff all friendly and helpful, both at desk and in plane. Seats were pretty comfortable with sufficient leg room (I am tall), but if you are a wide person (or next to one) it would have been pretty cramped. Neither of my flights (to Newfoundland) were full so we all had a bit of extra space. Food was adequate but could be improved with fruit instead of dessert."
Pros: "Kept us up to date and gave us a lunch voucher."
Cons: "We had a 4 hr weight in St John's"
Cons: "English subtitles for movie collections"
Cons: "there were no complimentary snacks"
Pros: "Seats were nice to recline and the in flight tv is much nicer than tablets etc. The in flight safety video is good and quick easy"
Cons: "Seriously? No free snacks? It's ridiculous that you want us to purchase snacks. Something small should be complimentary. Staff was in ok moods but a little edgy. The air was too cold."
Pros: "The flight arrived about 30 minutes early. Also, it left a little late. For me, the less time on the plane the better."
Cons: "Guy next to wanted to charge phone a laptop in USB port in front of me b/c his was our of order. This worked out OK but in a small space it's not so good. He was bare foot too. Take of your shoes but wear socks, please....Plane was not hot, actual a litter chilly."
Pros: "On time great crew"
Cons: "4 hour departure delay"
Cons: "Everything. Plane was ready to leave on time but had a delay of almost an hour due to construction in Toronto. Connecting flight was held in Toronto and despite getting to gate almost an hour before departure, they changed passengers to another flight causing total delay of four hours. Air Canada staff were indifferent and uncaring. Unfortunately with no real choice in airlines to Newfoundland we are stuck with Air Canada."
Cons: "Uncomfortable seats"
Cons: "The horrendously long lines going through security!! I am 77. My husband is 81. Standing in those very long lines was extremely fatiguing. To the point we are rethinking ever flying again. They were bad bookends to an otherwise great trip."
Pros: "Trouble free"
Cons: "Very costly - then we were hit with an extra $172 in baggage fees for 1 bag each."
Pros: "- entertainment system - drinks selection"
Cons: "- could not purchase food - delays"
Pros: "Flying in the air"
Cons: "Promising the mob my first born son to pay for a flight home"
Pros: "Reasonably spacious seating in economy. Entertainment system worked and there were adequate options. Plane was clean and all facilities adequate in number and cleanliness."
Cons: "Flight attendants were not polite or helpful, sometimes rude. Food service was minimal and passengers were left hungry and thirsty for many hours (6+)."
Pros: "The price of the flight was excellent and the service totally reliable."
Cons: "Small aircraft for a fairly long overnight flight. Made it difficult to rest as the flight was full."
Pros: "The crew was friendly."
Cons: "I hate the new policy where you have to pay extra to reserve any seat whatsoever. I got stuck in the emergency exit row, with no right arm rest, which made the flight very uncomfortable. My earbuds supplied by air canada were of the poorest quality, and I could barely hear the movie. Finally, when it was time to order food, there were hot meals listed on the menu, but the flight crew had to check to see if they were available."
Pros: "When our flight was delayed 7 hours due to a maintenance issue, air canada did find another plane"
Cons: "The plane was dirty, smelly, 7 hours late. We sat in the Tarmac for 4 hours with one bag of pretzels and a small water. Completely unacceptable. Never again."
Pros: "Let the announcements be delivered in both language successively."
Pros: "Crew members were very helpful and friendly."
Cons: "We were delayed another hour on the tarmac for refuelling. Seems like they should have delayed boarding."
Cons: "fitst leg was late. no communication about the connection. was not not clear whether we're going to make the connection - too much stress"
Cons: "Kid crying and yelling the whole flight"
Cons: "very comfortable flight with free movies."
Pros: "The food was good for plane food and there was a variety of choices for entertainment."
Cons: "We did have a 30 minute delay, not a big deal but a delay none the less. And boarding was a bit of a mess as announcements were hard to hear."
Pros: "That this flight had entertain system that was on broad. Did not have to down load or use your horrible app."
Cons: "You should provide food or snacks for flights over 2hours with no charge. We were only offered a drink. Some people do not carry credit cards to purchase items."
Pros: "Amazing legroom!"
Cons: "Poor selections of snacks and drinks"
Cons: "I find it very strange that you have to pay extra to ship a bag. Air Canada advertises that all fees are included in their fares. However you are getting hit at the back end after you make your booking. Just about everyone travels with a bag to ship. After having to Leave fort Mcmurray due to loosing our home we had to pay an extra fee to ship three bags. It does not do much for the image of Air Canada be a leader in the industry and be up front all the way."
Pros: "We left and arrived early, the seat was surprisingly comfortable (it helped that there were lots of empty seats, including next to me), my full-size carry-on fit easily in the overhead bin, despite it being a small plane, the in-flight entertainment was always on and pretty good... everything went well."
Cons: "Only the things I've grown to expect on any domestic service (e.g., no food)."
Pros: "the flight was on time, without any delay, easy boarding"
Cons: "Food was very mediocre, also the variety of movies needs to be improved asap."
Pros: "the flight was on time, without any delay"
Cons: "Variety of movies needs to be improved asap A bag of Pretzels or any type of snack would be a plus"
Cons: "Air Canada service"
Cons: "We were three hours late"
Pros: "We booked the wrong date, no help given...."
Cons: "We booked the wrong date, the 200$ u.s. Change fee per person and the change fees were more than the tickets,....Why can't we get good customer service , something like let me help you..?. Could of kept us customers for life, now I will tell everyone I know to never use this company. To rebook the next day was another 550 Canadian"
Cons: "Food was terrible, I got sick. It was really bad"
Cons: "Leaving late due to an electronics issue started the ball rolling for near disaster upon arrival. Warning - unless you have more than 2 hrs on the ground at Haneda, do not takes connecting flight. You have to go thru immigration, get your checked bags, customs, and beat a 45 minute cut off by the airline in order for them to recheck your bags at your arrival terminal. We missed it, had to load onto the airport shuttle bus, unload at the domestic terminal - all without any instructions given by any anyone! WAY to much stress! Friends followed us one week later. Due to a late arrival in Haneda of over an hour, they were rerouted to a different airport costing a hotel stay, the shipping of their bags, and a bus ride the next morning. In all, it cost them over $450!!!"