Cons: "A solution to the seat problem. If the seat only reclined 1/2 the distance they do now, the flight would be enjoyable."
Pros: "Everything from the crew being super accomodating and friendly to the comfort and taste of the food was delicious."
Pros: "The crew was very nice."
Cons: "The seats had such little cushion that it made the flight extremely uncomfortable."
Pros: "Good crew, food was good for airline food. Entertainment offerings were good."
Cons: "Too many seats, 3-4-3 configuration means not even enough room to walk down aisle without bumping people in their narrow seats."
Pros: "My husband was on a business trip and his company booked him in business class. Economy was overbooked they cave me a free upgrade so I could sit with him!"
Cons: "Cost of extra bag. Also size limit for overhead carryon"
Pros: "The food"
Cons: "If there was Headphones on flights"
Pros: "Water provided."
Cons: "My fly connection did not appear in screens, confusing, stressing. Fly left more than one hour after schedule, no explanation, still arrived on time"
Pros: "The seat was much better than other airlines' economy seats. Great food and lots of it. Excellent attendants. Zurich is the best planned airport for changing to next flight. I'm going to try to use Swiss as often as I can."
Cons: "Free Wifi."
Cons: "Missed flight. Misplaced checked bag. Filed complaint with Swiss."
Pros: "The crew was terrific and friendly as I expected."
Cons: "I have no other suggestions here since I'm pleased with the flight and services."
Pros: "Always like flying Swiss business class. Great service, good food and a great lie flat bed"
Cons: "Older plane with poor seat comfort. (Same trip Bos to Zurich much better.) Video did not work at all in one seat and poorly in other ,for 7 hr flight"
Pros: "I enjoyed the 7 lay over. Took a train to the city (12 minutes ), walked around and shopped, ate and tracked back with the train . A nice stop over"
Cons: "12 hours flight just one hot meal."
Pros: "Quick, clean, flight."
Cons: "Boarding delay due to mechanical problem. Line to board was more like a mass of people trying to squeeze through all at once and surprisingly disorganized. Somehow managed to board quickly, though."
Pros: "See above."
Cons: "Hard to see monitor for films and to hear through earpiece."
Pros: "Excellent service all around and great flight timing with delays and awaiting for transfer flights to land"
Cons: "I travel a least 5 times a year and Kayak is always my option."
Pros: "The bag drop off and check in went very quickly."
Cons: "The plane was late and there was little to no communication to the passengers waiting to board the flight. Very tiring."
Cons: "Boarding took way too long. Plane left almost 30 minutes after scheduled time."
Pros: "Great food, snacks, and entertainment."
Pros: "All of the flight crew was personable and ready to accommodate any need we might have. Before we could ever get hungry, the staff was coming down the aisle with another serving of pretty good food!"
Cons: "We did have to wait on the plane for an hour after boarding, but I believe that was mostly due to wind."
Pros: "Friendly Crew , modern and spacious aircraft B777"
Pros: "Professionalism of the crew"
Cons: "First there was a mechanical with plane 1. They changed our gate. Then plane 2 was too small and the flight was overbooked by 40. Then the coffee machine was leaking. Then the crew passed their legal time and had to be replaced. Bottom line almost 3 h delay after 6h in ZRH coming from Mumbai"
Pros: "We were about on time"
Cons: "No power outlet, cramped due to passenger reclined fully also made using entertainment screen impossible."
Pros: "The planes are clean and relatively comfortable."
Cons: "Extremely rigid rules. My flight was the day of the blizzard in Boston, Tues, 3/13. Despite 5 calls to Swiss to reroute me out of Montreal, an airport I could actually get to, they would not relent. I finally just drove there and a really nice agent changed my flight since Logan was closed and all public transport was shut down. Even if my scheduled flight from boston wasn't canceled (I have no idea) they were incredibly unhelpful about the fact that I physically could not get to logan in time for my flight. (Mass DOT was asking everyone to stay off ALL roads). THEN on the way home, they would NOT let me fly back to Montreal where my car was!! WAY TOO RIGID RULES. Screw the customer!"
Pros: "Captain kept us informed regarding takeoff"
Cons: "Sitting too long"
Pros: "Crew was attentive and courteous. Everything from check in to landing was simple and streamlined."
Cons: "If I were a small person I would have been almost comfortable the seats were so narrow with no leg room so that trying to find a place for myself was laughable, unfortunately not the funny laughable. There is not a chance that I will ever again book an international flight on Swiss. I hope you share this with the airline."
Pros: "Smooth flight"
Cons: "Ordered kosher and did not get it"
Pros: "Very friendly crew, good legroom in economy, excellent meals."
Pros: "The next best thing to the hard-working and kind crew was the lighting design. Meals were OK, and I was delighted that the vegan meals I ordered for my travel companion were right there as ordered. Not a common occurrence of late, I’m afraid, so I congratulate Swiss one getting this one right."
Cons: "Legroom is non-existent. This was by far the most uncomfortable aircraft I have ever flown on, with the possible exception of an Ilyushin 62 operated by Tarom in 1983. I felt bad for the man in front of me, with my knees in his back. That is, until he reclined his seat and put my video screen in my face. Not much to watch anyway, but it was impossible to lean forward at all. Boarding at JFK was rather chaotic."
Pros: "The crew greeted me with a warm welcome when I was the last to boars the plane due to a delayed flight connection. The flight was very comfortable and the crew incredibly sincere in their service."
Pros: "Delay at airport was awful. Gate was not announced ahead of time. By the time it was everything ok the terminal was closed. Some people appeared to have couches while I did not. Gate was at the end of the empty terminal. Wifi pass expired and no artery was offered even though the flight was delayed. Passengers were made to leave the gate to recheck passports. My bags were searched twice and while I fully support security this was excessive"
Cons: "Provide vouchers in consistent manner. Provide wifi alternatives. Don't use an empty terminal. Offer more toilets and water fountains."
Pros: "Great service"
Cons: "Super slow boarding. Long lines at check in"
Cons: "I didn't get on the flight because they lost my luggage and they refuse to give me a new ticket. I was back and forth on the phone with Swiss and still no good word"
Pros: "The food was good and the crew was nice."
Cons: "No entertainment offered and the seats were cramped."
Pros: "Seats just as small as US carriers, but in better shape, cleaner, less ratty overall. I also like that Swiss Air doesn't fuss with boarding everyone in 8 different classes. First class through one door and everyone else through the other, nice and easy."
Pros: "On time"
Cons: "Engine shut down juast as the safety briefing started but all was good when it started again. A light meal would have been better than yoghurt & biscuits. Staff were very helpful."
Pros: "Flight was on time. Food was good for airline food."
Cons: "Swiss air seems to have lost its service edge. The flight attendants just stood around and watched while I struggled with my cane and my bag. They only seemed to snap into action to tell people what to do or not do. I flew the same route two years ago and staff was really kind. Maybe the working conditions have changed; they seemed harried and annoyed (in coach, at least). And I don't think they had to stand in line for an _hour_ to check in (thanks, LAX)."
Pros: "Food usually was very bad on SWISS flights' econ class, this was surprisingly better (just better, not good). Staff were professional and polite though they spoke very loud even when most people around were asleep."
Cons: "At check-in counters, staff managing the queues did not speak English at all, same thing at the security check queue, only Spanish speaking. There should be some clearer instructions of how and where to queue at boarding. Everyone just wanted to cut queue."
Pros: "Very professional crew"
Cons: "Not enough food"
Cons: "Sound for on-screen entertainment not working. It was static-y all the time and completely cut out the rest of the time. I made various attempts to solve the problem, switching headphones, switching to my own headphones (which can't really be done because they have a two-prong jack and personal headphones are always one). I tried watching different movies, programs, music...it wasn't the material I was watching that was the problem. I asked the flight attendant to reset my console. That didn't work either. I just ended up reading my book the entire 9 hour trip."
Pros: "Nice smooth flight, good service, comfort, food, crew, and entertainment. Crying toddlers made it hard to sleep."
Pros: "Flight attendants were friendly, and also very skilled so that their service was unobtrusive, graceful, and helpful. They took great care to get people what they wanted, and I saw them fulfill a few special requests from the people around me politely and quickly. The entertainment selections were good. The variety of interesting musical selections allowed me to go the whole flight without running down the battery on any of my own musical devices. The seat space was comfortable, especially compared to domestic flights I've taken for the last 10 years. The enforcement of carry-on luggage rules meant the overhead compartments were sufficient for what was brought aboard and people weren't filling the foot-space with bags."
Pros: "That I was able to get the front seat with the extra legroom at no extra charge. I also liked that the take off and landing were smooth. As was the flight in general. Also, the Swiss chocolate was good."
Cons: "The seats are so narrow and uncomfortable! The overnight flight from Boston to Zurich was the most uncomfortable flight I've ever experienced. There is no legroom. And the seats are incredibly narrow. When the person in front of me had their seat reclining I had even less room. Horrible. The only reason the flight from Zurich to Boston wasn't quite as bad was because I was able to get the seat by the exit aisle with extra legroom. The food was terrible. It didn't taste like real food. It looked and tasted totally artificial. Overall, a very poor experience."
Pros: "The seats were actually more comfortable on this short leg than on the much longer flight back to Boston. And the Swiss chocolate was good."
Cons: "Having to pay for a second checked bag. And the refreshment (I think it was supposed to be ice cream) was awful. Also, I think it was the young pilots virgin flight. The jerky take off and bouncy initial flight was capped off with an approach to the runway for landing that was very scary, much too fast and wobbly. Thankfully the plane was pulled back up into the air, just before touch down, circled for ten minutes, and retried the landing. This time perfectly smooth and successful."
Pros: "Short flight was fine."
Pros: "Service, slot"
Cons: "Distance to gate"
Pros: "Boarding was efficient and the crew were nice."
Cons: "the seating is horrible. it was the tightest seating I've ever experienced."
Cons: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"
Pros: "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
Cons: "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."
Cons: "Nothing. Flight was amazing"
Pros: "Loved the smooth ride."
Cons: "Bathroom was pretty nasty"
Pros: "Planes were on time and connections made."
Cons: "One bag delayed as not put on flight and food could be better."
Cons: "Flight got cancelled"
Pros: "very nice crew"
Cons: "my bagfage was lost"
Pros: "Reclinable seats."
Cons: "The food!! The lights could be dimmed as it was a night flight."
Cons: "KLM crew exceed our expectations"
Pros: "Food and service"
Cons: "Working wifi would be good. Better A/C. More comfortable seats"
Cons: "1. In Flight Entertainment 2. Controlled In Flight Temperature"
Cons: "Staff rude and short"
Pros: "Crew was fantastic, seats and entertainment was great. Very good food choices."
Cons: "Everything was very good."
Cons: "They left my bag off the plane. Ridiculous."
Pros: "The space at my feet with the chair in front was a bit akward."
Cons: "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"
Pros: "Overall KLM experience is good"
Cons: "Food quality was mediocre for a business class flight."
Pros: "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."
Pros: "The crew were really helpful with people who had tight connections because of the delayed flight"
Cons: "I wish they had WiFi"
Cons: "I bought tickets thrue you for me two months ago Iit went well but on the last few days I also bought ticked for my brother and his wife and it was a disaster night mare for them bound for Montpellier too to attend a wedding the damn suitcase didn’t get to final destination it was at Orlando but got"
Pros: "the crew was nice"
Cons: "Seat confort on long flights, leg rooms,"
Pros: "Gaps between seats are very narrow."
Cons: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Cons: "Our lougage did not arrive"
Pros: "Comfortable and well laid out seat area"
Cons: "Food was a little substandard for business class"
Pros: "The seats seemed to have more space on this plane which was nice."
Cons: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
Pros: "Great food"
Cons: "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."
Pros: "Arrived early!"
Cons: "Boarding seemed disorganized."
Pros: "Professional crew. Good boarding."
Cons: "No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats."
Pros: "Nice to have a wrap for the snack."
Cons: "Would have preferred boarding by row - back of the flight first so would have been more organized."
Cons: "They have mabaged to lost my luggage"
Pros: "Nice crew; clean plane; decent dinner"
Cons: "No entertainment system; insufficient knee space"
Cons: "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"
Pros: "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
Cons: "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."
Pros: "Due to lightening bolt strike our pre-Y2K era plane got switched out with a newer plane with modern media delivery at the seats."
Cons: "This caused a two hour delay in boarding and another 30 minutes on the JFK T4 tarmac. Same crappy headphones so it wasn’t the"
Pros: "Crew was courteous and polite! Entertainment system had some great movies at no additional cost."
Cons: "Poor communication between delta, KLM and Air France meant that I couldn’t check in online and get a digital boarding pass. Furthermore I couldn’t use the check-in kiosks because my name was listed as Reidmr instead of Reid, which meant that my boarding pass did not match my passport. Overall this caused unnecessary delays that were compounded by the fact that I couldn’t use my TSA precheck. My main problem on the plane was that I had to struggle to get water served to me. It’s always so dry on planes and I would have liked to be able to get more than one tiny glass of water at a time. Also, would have loved a window at my window seat. Plus no WIFI!?"
Pros: "From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew."
Cons: "The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!"
Cons: "Didn't allow my carry on. Said too big. Same bag was on earlier connecting flight on much smaller plane. Also on flight on Southwest week prior. But larger intercontinental flight wouldn't allow it."
Cons: "That I was forced to check my baggage. I never received a chain ticket for my luggage. The flight has a 32 hour layover and KLM lost my luggage and it was not found until a week after my arrival back home. I still have not received my bag at this time. The boarding crew was manually tracking who boarded and who didn't. It was a cluster."
Cons: "Terrible service in flight and customer service wise .. app functionality was below"
Pros: "Speed, crew, and reliablity."
Cons: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
Pros: "Atmosphere, crew were very professional and friendly"
Cons: "Seats were a little too narrow, and quite uncomfortable when a broad shouldered person is sitting next to you"
Pros: "Good and plenty of food available."
Cons: "No power to charge phones, laptops, etc and no WiFi available. For such a long trip (10 hours) below industry standard."
Pros: "KLM fed a sandwich even though the flight was only 2 hours. The crew was pleasant. Getting through the Amsterdam airport to catch a connecting flight with only an hour to do so was no big deal. Airport staff was pleasant and helpful."
Pros: "Very friendly and the food and drinks never stopped and no additional charges, a very nice experience over the bargain airlines, free in-flight movies, and entertainment, no cost."
Cons: "No complaints."
Pros: "The crew was good. They were friendly and efficient. One did forget to return with a promised coffee but she apologized when I spoke of it to her."
Cons: "1. no air conditioning until the plane was in the air. It was STIFLING on the runway. 2. no power sockets to charge devices"
Pros: "Good flight , bad flight delay and luggage."
Cons: "To be on time"
Cons: "The 34 minute flight was delayed by almost 2 hours."
Pros: "Food and workers were great"
Cons: "Complete experience and issue, resolution"
Pros: "It was better with the earache, plane felt cleaner, the crew was more friendly and attentive. Didn't feel as dark as the first flight."
Cons: "The Star Alliance flights aren't that cheap. Comparable price between Lufthansa, Swiss, SAS and Austrian. Lufthansa gives you food, and has friendly service. SAS gives you coffee and tea. On Austrian and Swiss I didn't get anything. For same price range and same alliance, that is a point I keep in mind. Now I mainly try to get onto Lufthansa flights (or Turkish Airlines which is my favorite). Even on Aegean, I got better food, and the magazine was better, plus there were some monitors to track the flight. Austrian feels cheaper than the others. That is the main point I didn't like."
Pros: "Efficient timely."
Pros: "Flight was on time and we arrived on time Service was good and the crew was courteous and friendly"
Cons: "long layover before my next flight to Chicago"
Pros: "Check in at gate easy and boarding on time. Equipment seemed modern and in good condition."
Cons: "Seats seemed smaller and more narrow than usual. Food in economy terrible. Entertainment program available but crew did not offer earphones needed to use programs."
Pros: "There was nothing to like. Horible experience will never fligh with Austrian Air again"
Cons: "The flight was long delayed, there was no explanation or any sort of pasenger notification about the delay. When I boarded the overhead luggage was full could not find space to secure my bags. The flight attendant was very rude did not assist me and made me wait. Other people traveling without luggage pushed me to pass by. I was told not very nice things. The flight was overbooked and overall horible experience."
Cons: "We are late only 25 min (50% of flight - 50 min)"
Pros: "There werecseats available at gate area to wabit for plane."
Cons: "Airport overcrowded, checkin at Austrian Airlines horrible - one agent quoated 117 Euro for oversize suitcase when fee was actually 50 Euro. (Note: same suitcase accepted by Lufthansa without extra charge. Security check also excessive and bureaucratic without giving sense of better safety."
Pros: "Movie selection was good."
Cons: "I could not reserve seats via Kayak, through whom the flight was booked. I paid extra for seat reservations, about $30 for a plain economy seats, to Austrian Airlines."
Pros: "it was mess, so I cant say positive thing"
Cons: "Well, it was all messed up by kayak and priceline. I clearly stated in your search engine I want flight with checked baggage, for which you gave me results. What a unpleasant surprise at check-in to find out it was super expensive airticket with only 8 kg of carry on! You are confusing people on purpose, I cant believe your service! And I was loyal customer for years and years. Well, time for change."
Pros: "Flight schedule, boarding management"
Cons: "No WI-FI service during my return flight, limited options for tv news programs."
Pros: "Crew was great. Comfortable in terms of airline travel. Entertainment selection was spectacular given the long flights and the fact I was with three kids. Really pleased!"
Cons: "Food was ok, not great."
Cons: "arogant staff, flight canceled, great difficulties to claim my money back"
Cons: "There was plenty of space, and so I rven had a chance to catch some sleep on the transatlantic flight. But Uktimately, unless you are travelling in luxury, transatlantic flights are awful."
Pros: "Boarding/deplaning quick Left on time"
Cons: "Food -too much starch Only chicken No breakfast Bathrooms were dirty"
Pros: "Personal entertainment screens, average choice of movies."
Cons: "2.5 hrs late departure with little information meantime, almost missed our connection. our luggage did not arrive with us. Poor food, almost no service during flight."
Cons: "They are always delayed"
Pros: "Not much"
Cons: "Lateness and virtually no food at lunchtime"
Pros: "Flight smoothness, service, friendliness, pilot experience, stewardesses (except for one), food, delicious."
Cons: "All flight attendants were great except for one tall with very short blonde hair. What a poor attitude! She really ruined my trip. There was not an exchange with her that was friendly and agreeable. When serving drinks a second time, she asked me what would I like to drink and I answered: What do you have? I had not asked the first time drinks were served since I knew I wanted orange juice. he second time, and not wanted to drink the same, I asked: what do you have? and her answer was: "Same as before". I had to let her know I had not asked before and then she proceeded to tell me the different drinks and finally added: My colleague will take care of you. She did not want to serve me. The first incident went I tried to use the bathroom in the back of the plane, she would tell people: "don"t use that one, I need that bathroom for......." ( not sure for what but her tone was so rude,that people walked to the other bathroom embarrassed). All I can say is that everything else was great, including the friendliness of all other crew, but that one ruined the experience. A third time I got up to walk to the bathroom and the seatbelt sign was on, but so it had been for a long time. She prompted me to go back to my seat. All others seem to do their job without been rude, Not sure why this one couldn't. Job stress? Not the passenger's problem. Besides that and the poor movie choices, everything else was great. I think the flight was delayed but to that point everything was going so smooth, I didn't even notice. I will fly Austrian again, and would love to visit Vienna. Please advise how to add the miles of my trip to my account. I booked in Kayak, left to Ohio from Miami running from hurricane Irma, my return from Ohio to Miami was cancelled and I had to embark on that long plan10 day trip without even returning home to Miami to pack. I totally forgot about putting the miles on my account on either ticket counter."
Cons: "The flight was delayed but due to efforts of the pilot we were on time!"
Pros: "Despite airport issues, we took off quickly and all went well. No complaints"
Cons: "No problems."
Pros: "The crew was wonderful, as is always true with both Austrian Airlines and Lufthansa."
Cons: "The inflight entertainment included so many mediocre films, with hardly a classic among them. I suppose those are cheaper, but I would think both Austrian and Lufthansa (they seemed to be using almost identical entertainment systems with almost identical offerings) would benefit from limiting their movie options much more towards movies with, say, above a 70% Rotten Tomatoes rating or above average box office sales. Even if they had fewer films, say 40 instead of 56, the ones they have would be more popular."
Pros: "Left on time, exit row seats and a simple, yet adequate meal. The beverage cart came by a few times."
Cons: "No tv, maps or entertainment at all."
Cons: "- My flight was rescheduled twice. Very short connection time, they said that there are no other options but actually there were other options. - Bad web check-in service. There were errors/bugs in the check-in service."
Cons: "Behavior of AA. We came with AA from Nica to Wien on time and AA did not allowed us to take plane to Zagreb. They changed to latter fly with CA. Shameful and inadmissible !"
Pros: "Seats, crew, nice plane"
Cons: "Delayed flight. Random boarding,"
Pros: "Good food, nice crew, nice screen, new plane"
Pros: "The service and the overall flight quality, the pilot was very good!"
Pros: "Staff was very kind. I'm not a needy person, but they offered continuous service."
Cons: "This is for Kayak's app- Usually I get a special meal request through the agent, but could not do it on Kayak's app, and Lufthansa and Austrian did not recognize my booking code from the ticket purchase confirmation email to do it on their website directly. Please look into both issues. This is for my whole trip and not the above mentioned destination."
Cons: "Give me some knee room. I'm only 5 10 - What happens to the tall people?"
Pros: "The crew was nice and the entertainment was okay."
Cons: "It was impossible to make a seat reservation--impossible. When I asked Air Canada they said contact Austrian Airlines. When I asked them they said get in touch with United. Then I was told I could book a seat 24 hours in advance. When I got email I couldn't--said I had to do it at the gate. When I got to the gate I was told I had a seat in the middle of the plane. Not true I was at the back of the plane. Just awful"
Pros: "It was the best flight I've had and the best Pilot. Thank you, Corina Pauta"
Cons: "Been traveling with Auystrian for a while now and so far so good, I'm very satisfied"
Pros: "The coffee was excellent. It was like something from a fancy coffee shop, not a plane"
Cons: "Chicken w mashed potatoes plus potato salad? Too much potato in the dinner meal"
Pros: "Flight was on time, stewardesses were kind and helpful, food was good, entertainment selections great, plenty of legroom for 6'1"/ 185cm."
Cons: "smallish baggage storage"
Pros: "Cleanliness, efficient boarding, punctuality - flight was actually more than an hour early."
Cons: "Food was 'ok' - always the same though: "Chucken or pasta?" Had window seat and froze my left side..."
Pros: "Everything was fine. Flight on time, smooth connection c nice crew."
Cons: "I was not allowed to bring my small carry on suitcase on board just because. I had a small backpack that was allowed and the rest was sent with the rest of the suitcases although my connection flight was get short after the first flight."
Not even a coffee without paying for it
Two hour delay in boarding due to no catering. Really?
It never happened. How could you ask me to write a review of something you are not aware of never happened????
Bread stale. Croissant stale. Person behind me was kicking me throughout flight. Boarding slow.
So many minor delays, very little communication, and what there was, we couldn't even hear in the first place.
Baggage never made it to Frankfurt so which sucks when taking a European vacation. Luggage showed up three days later.
Pros: "Great crew who were prompt with service and friendly!!"
Pros: "Crew was very warm and friendly"
Cons: "The experience in the Frankfurt airport was terrible! We had arrived from Rome with an hour between landing and boarding. When we were directed to security at Gate Z, there was a huge mob of people, not really in lines. We didn’t know what we were waiting for or where to stand, but we and others around us were very worried about missing our next flight. There was no Lufthansa representative to help. Finally someone directed some of us to a long roundabout back way to Gate Z security. We did get to our gate in time for boarding, only because it had been delayed. Then we sat in the plane for over half an hour. Altogether, it took off more than an hour late, so we missed our flight from Chicago to Minneapolis."
Cons: "Boarding was slow but they had increased number of wheelchair clients. Not their fault but was a known so the process could have been started earlier."
Pros: "Yes super crew and super seat. ( next to empty seat) Nice new plane"
Cons: "This one couldn’t have been better. Plenty of food snacks and drinks"
Pros: "Service was good. Flight attendants were friendly"
Cons: "The departure area at terminal 1 YYZ was crowded and not the most comfortable experience"
Cons: "Very professional, helpful and friendly. Clean, great ride, smooth landing."
Cons: "Not much legroom and no tv’s on a 10-hour flight"
Pros: "everything from the boarding and check-in process to in flight comfort."
Cons: "Space was limited"
Pros: "I liked that we got served a lot of snacks and food :)"
Cons: "Nothing honestly! Smooth flight :)"
Cons: "food screens"
Pros: "Nice comfortable flight"
Cons: "misspellt my name!"
Pros: "Smooth boarding."
Cons: "The cramped seats, not a lot legroom and people complained once you reclined."
Pros: "Service from Milan to Toronto was good"
Cons: "Service from Toronto to RdU not so good"
Pros: "Ended up flying with air canada after they switched us"
Cons: "Lufthansa switched us three times , and then when we got to the airport in toronto it was air Canada. They found our grandparents tickets but not ours. Ridicule our flight was supposed to be only 1h layover, inatead it’s 6 and we are going to miss all our next travel accommodations."
Pros: "Air Canada is a great airline too"
Pros: "Crew was wonderful. One of the smoothest flights I’ve taken in a long time"
Cons: "Boarding was chaotic and basically a free for all rather than by rows( back of the plane first)"
Pros: "Crew was outstanding"
Pros: "The flight attendants all were very helpful and seemed to enjoy their jobs"
Pros: "My booking and ticketing went very well Lufthansa was great"
Pros: "Crew helped us with connections"
Cons: "Choice of seat came with a cost. Very uncomfortable seating. Not enough room."
Cons: "New plane. Very little legroom. New seat back pouches hold next to nothing."
Pros: "The flight left almost on time. I was surprised that a meal was served on a two hour flight"
Cons: "It took a long time to get off the plane."
Pros: "Crew was pleasant and helpful, even once we had a long delay"
Cons: "The cabin was very tight and the seats were very uncomfortable"
Pros: "Easy flight and on time"
Pros: "nice and polite crew"
Cons: "no screens/maps with route information no enterteinment unless downloaded on your own devise, I had an Iphone which is too small to watch anything.... seat hardly reclined at all and felt extreemely uncomfortable"
Cons: "Flight was delayed over an hour after we had boarded the plane. Sat at the gate the whole time. Crew started to pass out juice, water and coffee. You know when the coffee comes out, you aren't departing any time soon."
Pros: "Huge, new plane, lots of helpful crew, personal entertainment screen, chairs laid back more than typical"
Cons: "Window arm rest didn't move up, boarding was crazy because YYZ airport doesn't have the format to hold lots of people, how to board was a bit confusing, and turbulance."
Pros: "Our stewardess from Toronto to Germany was the best that I have ever had."
Cons: "Great trip."
Cons: "Smelly plane,uncomfortable chairs, AC didn't work properly (hence the smell).No screens, spotty Internet."
Pros: "Professionali customer service. Food and beverage service very good and generous. Love the European hospitality."
Pros: "The flight was really on time and the flight crew was just amazing. The overall experience was exceptional. Will recommend this servic to any one who will like to travel"
Pros: "The flight attendant was very professional. The flight itself seemed quick and easy, and I believe we landed early despite being delayed for takeoff."
Cons: "I wish the head rests had the "wings" that help keep your head from rolling back and forth. Also I wish we had an option for our snack."
Pros: "My trip was from IAH to FRA by Lufthansa flight"
Pros: "Good entertainment options, large bathroom area on a lower level"
Cons: "Food options and space"
Cons: "I will not fly on Air Canada again...Eventhough this is listed as a Lufthansa flight there was nothing Lufthansa about it. Terrible food. Overall miserable"
Pros: "the magazine selection prior to flight, bottle of water in front of each seat and crew were great, the pilot's landing was amazing! The seat in front of me had weird legs that made the room under the seat smaller than other seats around me. So you couldn't fit in the carryon fully under it as you could under the seat diagonally from me, however, this ended up being a huge plus since I could use the legs of this chair in front of me as stepping places to place my feet during flight. Since airline does not provide foot rest, it was great to have this to elevate the feet for a long flight. More considerations should be give to provide footrest or at least these kind of foot elevations."
Cons: "The dinner and breakfast were a bit disappointing, but not bad and not a deal breaker at all since the rest of the flight was wonderful. I noted comfort as ok, but that's applies to all airlines - the seats in economy and no footrest is very uncomfortable, but that's on all economy flights, so no deduction of points there. I do want to note that I needed a boarding pass at the gate and stood in line for quite a while (I was first in line) before I was even acknowledged by a lady who ended up helping me eventually. But she was so cranky! (there were 2 ladies - one busy helping the crew and putting around barrier - she was fine, the other with a head covering (putting this hear just to distinguish the ladies as one was doing a great job)- not sure what she was doing, but she plainly ignored me standing at the desk in front of her, I didn't say anything, just patiently waited until she acknowledged me, and then she printed the boarding pass for me, but she was way to cranky to be in the job that she is in - no need for that kind of attitude."
Pros: "Food, very well organized crew"
Cons: "No leg room, long flight"
Cons: "Flight was delayed 4 hours and resulted in missing FRA - DEL flight. No help at Air Canada with rebooking missed flight."
Pros: "quiet on-time flight"
Cons: "Overnight flights are usually a pain in the neck, which is obviously not the airline's fault"
Pros: "I was seated in an exit row and there were pillows and blankets made available to every passenger."
Cons: "The scheduling of the in flight events made no sense. The cabin was dimmed for take off (logical, given that it was a red-eye). However, once we were at altitude, the lights were put back on to serve dinner. Several people were woken up by this and it took like 1.5 hrs because its a big plane. Also, it was like 9-10pm local time by this point so dinner made no sense! Then the lights were dimmed and people tried to sleep. The lights were turned on 1.5 hrs prior to landing to serve a light breakfast. So, 6.5 hr red-eye turned into about 3.5 hrs of actual sleeping time. I would've preferred to be left alone and given a bigger breakfast."
Pros: "Consistent SAS quality"
Cons: "Drinks expensive"
Cons: "Only serving beef as meal in economy was not great. A choice would be better."
Cons: "Seat was terribl, space tiny, no legroom no air movement, hot the entire trip,"
Pros: "SAS is excellent in terms of comfort and professionalism and care from the crew."
Pros: "The onboarding process was awesome! The rest was mediocre at best. The cabin was friendly but not helpful. They had weird policies which we have never heard or seen elswhere. The flight had huge screens that won't turn off, it was freezing cold and the crew had no idea how to help."
Cons: "More knowledgeable crew and maybe more crew members, as there were too few and the service took more than 2 hours to complete. Never seen that happen on a 7 hour flight."
Pros: "Food was the best airline food!"
Pros: "Competent crew"
Cons: "Flight was badly delayed."
Cons: "The plan was old and dirty, old magazines and gum wrappers in my seat, stained carpet.The ride was quite bumpy."
Pros: "Crew was good. Flight was delayed by incoming flight from Oslo so I was anxious that I might miss my connection in Oslo. Flight attendants announced connection gates for transit which was very helpful."
Cons: "Perhaps a little more communication about delayed flights. Even though passengers were asked to let connecting passengers through at disembarking, it was still very difficult. Perhaps back stairs to the plane as well as front would have helped."
Pros: "Overall, an incredible experience!!!"
Cons: "The food was excellent"
Cons: "We had to leave the airplane and board another one due to technical issues. This is the second time that that happens to me with SAS."
Cons: "the staff constantly refused to help when they could and provided wrong information that caused me to miss my flight. i will never book through kayak because of this experience."
Pros: "Food was okay. Very smooth landing"
Cons: "Crew. One of the flight attendants was unfriendly and short when asked about food options. None of them were approachable."
Pros: "The food was great and the staff were excellent."
Cons: "The entertainment selection was limited and there were no live channels - just prerecorded content"
Pros: "The movie and tv selection were fantastic. Crew was kind and helpful. Chairs were pretty comfortable."
Cons: "It was so cold on the plane with most people including grown men with blankets wrapped up to their neck! I understand the crew moves a lot so want it cold but maybe there’s a happy medium? The cold snack sandwich with cheese and spread of some sort was awful. The main meal was better but not as good as some others I’ve had."
Pros: "Legroom was sufficient on this leg because I paid an extra $80 for an exit row."
Cons: "Having to pay extra for normal legroom"
Pros: "Flight arrived on time. No issues."
Cons: "Standard flight - nothing special I wish they would have done a garbage run prior to landing."
Pros: "Leg room, bottle of water waiting at seat, as well as pillow and blanket. Large number of entertainment choices."
Cons: "Only one free drink per meal, otherwise only tea or coffee."
Pros: "on time polite staff comfortable flights with free coffee"
Cons: "charging for bags"
Cons: "Only one free soda. Beer and wine for a fee."
Pros: "The crew was very kind"
Cons: "Nothing :)"
Pros: "premium economy"
Cons: "nothing, it was great!"
Pros: "The entire experience was great. Smooth flight, good food and friendly crew."
Pros: "Every one from the check-in counter to the baggage claim was gracious, courteous and very interested in my well-being. It was quite a lovely experience.."
Cons: "No problems at all... a wonderful trip"
Cons: "Lost baggage, while arrived and departure in neighbor gates in Copenhagen. After 2 days still no baggage"
Pros: "Airplane was fine"
Pros: "On time...and the staff was great"
Cons: "Seat cushions"
Pros: "Waited for us when flight showed up late"
Cons: "Cramped cabin"
Pros: "I flew SAS from ewr to wro and back a d can't say enough good things about the company. The crew was very friendly and always smiling, the flight was quick and arrived early, the plane was very clean aND overall just great experience. Next flight I'll be looking to book with SAS. Thank you Adam Bartosik"
Pros: "Upgraded 2 biz 4 reasonable $, everything great"
Pros: "passed out i-pads loaded with movies, magazines and music food was good"
Cons: "very small plane for trans-atlantic flight (17 rows) only one free soda, then they charge you"
Pros: "The service was terrific and the flight was quick and easy."
Cons: "Geneva airport was a zoo! Oslo was very nice."
Pros: "People were nice"
Cons: "They charged me 60 pounds to check my bag after I checked my bag in online. When I got to the airport, they told me I had a bag on my connecting flight from Copenhagen to Helsinki but not on my flight to Copenhagen from LHR. At the airport I was charged 60 pounds for a small bag. Crazy! Completely unreasonable. Never flying SAS again if I can avoid it."
Pros: "Did not use their services much but the stewards seemed nice."
Cons: "Flight was delayed, no entertainment, not many food options for people with certain dietary requirements."
Cons: "Flight was 4 hours delayed, we could not leave the airplane every passanger just could have one water during the waiting time When finally arrived in Copenhagen i missed my last connections for the night and the airline wasnt helpful at all!"
Pros: "Clean and good food."
Cons: "It was a fine flight. Nothing to worry about. I liked it."
Cons: "Not very many current movies, very cramped."
Pros: "Great aircraft, good food, awesome crew, very comfortable seats, the entertainment was really good. Overall super pleased. Hopefully it'll be the same on our return back to DC"
Pros: "Great flight all went well,"
Pros: "It was quick. Can't rate food or entertainment as I didn't use"
Cons: "Seats v cramped and even w a window seat I was squashed by big man next to me. Lucky it was a short flight"
Pros: "There was a good choice of movies to watch while in flight. Boarding was quick and easy and all of the crew members were very nice. The woman I was sat next to was very quiet and was very nice and courteous. All in all a pretty good flight"
Cons: "The seats weren't very comfortable, but then no seat is comfortable after 8 hours. I can't complain too much. The food was much better than I remember it being ten years ago when I last flew internationally, but still not the best."
Pros: "Easy upgrade to business"
Cons: "Breakfast. A bit strange to have cold salad with cous cous in the morning but perhaps it was meant as a combo lunch"
Pros: "Crew was excellent"
Cons: "Was put on standby because all passengers could not wait in gate area after checkin. Stood in public hallway for nearly an hour - no seating in area where told to stand."
Cons: "My suitcase was never put on my flight from LAX - ARN, despite checking in 24 hours early and arriving at baggage drop 2.5 hours before my flight. I still have not received my suitcase in Helsinki, and they can't seem to locate it. I am on vacation in Finland and have no clothes, medicine, or toiletries and everyone at SAS and baggage claim have been very unhelpful."
Cons: "Flight was cancelled 2 minutes after departure time. Staff was rude when we tried asking questions. It took an additional 2 hours to rebook on another airline and we had to spend an extra night in a hotel near the airport."
Pros: "Boarding was pretty much a free for all"