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Great crew, boarding and deboarding excellent. Seats too close together. The 5'8" woman seated next to me had her knees pushed into the seat in front of her. The meat was very tough in the dinner...

The ground crew in Houston were not friendly. The security staff were very rude and reflected an attitude of superiority with rude remarks.

The flight attendant was very kind and offered my son a snack for free.

We fly to Ecuador frequently. Checking in is usually a hassle because most United agents take some time before they can verify that my passport doesn't require a visa to Ecuador. This time the process was even longer due to the cyber attack. But she was really nice to us. So glad we brought plenty of snacks to supplement the 3 flights from SEA to GYE.

My connecting gate in .Chicago was across the aisle from my arriving gate. Otherwise I would not have made my connection. So that was very fortunate.

Bad, they delayed my flight, lost my connection flight had to stay overnight for the next flight and missed a lot of important meetings. 1 day totally lost!

United service is way below par when compared with other airlines like JAL, ANA, or EVA on the same route especially for business class.

Didn't make it dir to delays - no support from United staff

Brutal as can be … delayed by 24 hours then delayed and hour on the tarmac then delayed three hours in Chicago, screaming child behind me kicking the seat for the better part of 10 hours… couldn’t be worse

My flight was delayed by a whole day, so I lost a day of my vacation.

I don’t think the on-board testing worked on any of the 4 Air Canada flights for this trip. And in this particular flight, the entertainment and WiFi was out for a portion of the journey.

There was no entertainment and no wifi working at all. At least Beer was free and it was a short trip. The staff on board were good

YYZ air Canada security messed up which led to my kids missing their flight and having to go on a separate flight later in the day without the rest of the family. Customer service was horrible and have no sense of urgency or compassion for their customers. They refuse to compensate for their errors and making my kids wait hours in the airport. This isn’t the first time we have had issues with this airline and I won’t be flying with them again.

Cancelled flight had to fight for a hotel voucher and lost my upgrade. Not great business.

Our flight was delayed by almost 1 hour, and this negatively impacted our experience. Everything else was OK.

Delays, cancelled, re-booked, cancelled, re-booked. Arrived too late to do pre-paid tour. So tired went to bed early

terrible delay then had to change planes then delay again

5 day of cancellations and errors. Several days due to weather and several due to broken planes. Nightmare

The baggage handlers at Toronto did not load anyone's baggage onto the jet. We sat at the carousel in Pittsburgh for a half hour before anyone told us.

Delay Delay Delay Canceled Terrible customer service Ended up renting a car and driving overnight as that was an easier option than dealing with Air Canada