My screen was broken so now movies, etc, but I didn’t really mind. They did work on it, so good effort on their part.
They never sent me a confirmation to say my flight time had changed so I cut my holiday short by 6 hours Had to pay over 50 American for my luggage to be checked on the way home and that’s more that it cost on the way there. Arbitrarily charging more for the same thing when the passenger has no options is shady The cabin was an icebox going there and back, if all the passengers have their gloves on and their hoods up that should be an obvious sign to turn up the heat
The Turkish was good . I had a problem with air Transat terrible experience for me
Very good. A lot better experience then I expected for an economy flight.
The flight crew were very good, polite, and professional. Unfortunately, the rest of the experience left much to be desired. The food was extremely bland—almost tasteless. We chose the non vegetarian .The lasagna was just plain pasta with a tiny garnish and no seasoning. It felt like eating starch only, The bigger issue was with luggage and space. We boarded with three tickets, and while the seats in front of us were nearly empty, all the overhead compartments had already been filled by passengers boarding to the back. This left us and many others with no overhead storage for our carry-ons. Our bags couldn’t fit well under the seats either, which meant we lost the little legroom we had. The result was a horrible, cramped experience—sore knees, no space to stretch, and no way to rest or sleep comfortably. According to the crew this was a rather normal thing. It is obviously normal that people board with handbag and carry on but they should be only allowed to use their overhead compartment and under their seat not the way it is managed that all the spaces in the front of the plane being occupied by the people sitting way back in the plane.
Everything was horrible. On the day of my departure, I was denied check-in and boarding because my reservation only showed one of my last names, while my passport contains both. This minor discrepancy could have been easily corrected, but I was informed that no adjustment could be made. As a result, I lost not only my outbound flight but also my return flight and had to purchase a new ticket at a significantly higher cost.
This has been the worst experience I’ve ever had. Basically, I lost my round-trip tickets because one of my last names was missing, and you didn’t allow me to correct it. I had to purchase a full ticket again. Once I get home, I will start legal proceedings against you.
The crew were polite and courteous. The Pilot did an excellent landing. It was very smooth and gentle. My only regret is that I was charged twice for my luggage . The attendant gave me no receipt . I didn't realize until I was about to board. How can this be resolved? Thank you.
Very smooth flights Toronto to Rome and return. Crews were great, food was fine but very narrow seats and limited leg room. Aisle seats on our return helped with a bit more space.
The ticket price was reasonable, food was okay, not the best. I would use the service again.
Montreal to TPA was a sardine flight. Barely enough room to get in seat. I had paid for premium economy, but not available on TPA FLIGHT, which was horrible
Everything worked well, food was excellent, landed 25 minutes ahead of schedule. However CDG waits were long and repetitive.
I rarely fly but the boarding was very good, seats are ok, it's economy right ? The food was alright, nothing to write home about, the flight attendants were awesome. The flight was uneventful, a little turbulence, take off and landing were good. For someone who doesn't fly that much I'd say it was pretty good overall.
Food very bad. Traveled air Transat as well and their food, while definitely not "good", is much much better than Air Canada. Staff were professional.although I had no very personal exchange. Boarding at Charles de Gaulle airport was a miracle - calm organized friendly - compared to Pearson's in Toronto.
Went well. On time good loading food ok. Had to wait an hour for bags at pearson
The flights from Toronto to Paris were middle of the road, just average. Nice enough crew dealing with an older plane. The trip from Toronto on Air Canada Express was a nightmare. We knew that we had a 3 hour layover in Toronto, but because of 4 delays that turned into a 7 hour layover. And, with 7 hours to get my luggage from one of their planes to another they still managed to lose my bag. In fact, they lost the luggage of 7 people in that smaller plane. I still don’t have my luggage.
My direct flight was canceled for no reason. It was rebooked with a Montreal which added 7 hours to the trip due to a delay in Montreal.
Enjoyed the service on board & on ground. Timely take off & landing
This time is more reasonable than last time. They boarding casting the complimentary of checked bag at the gate in English and no hassle occurred! I really appreciate it, hope the Montreal ground service to be improved. Not everyone Canadian speak French and please respect people.
We had to board by bus when the skyway was right there. Humiliating. We had to carry our luggage down about 20 steps, get on a crowded bus and then climb a lot of steps just to get to the skyway. I won’t fly Air Canada again!!
